room was comfy and had a great night. pool is open till midnight which is great.Genuine Hotels.com guest review
"Very Nice Hotel"
The hotel is lovely- it would have been nice if we had a little refrigerator in our room-and the coffee at the breakfast buffet was so strong I could not drink it- some of the food was not hot enough-the breakfast potatoes were plain and dryGenuine Hotels.com guest review
"for me this is not a 4 star hotel"
i thing the quality- price relation is really poor, the price is expensive for what they offer; For a 4 star hotel its abusive to make an extra charge for parking, and wifi. the beds were uncomfortable, the sheets were very thin, and it was very cold, the breakfast was awful, there wasn't anything healthier to eat, even the fruits were from a can, the […] eggs were also from a bottle, there wasnt anything natural. i will never recommend this hotel, we even move for a hotel in front of this one, that was cheaper and offers free wifi, parking and breakfast, and was much better. Read moreGenuine Expedia guest review
"AWESOME STAY !!!!"
IT'S WAS GREAT EXPERIENCED , BREAKFAST WAS AWESOME. THE ONLY THING IS NO REFRIGERATOR IN THE ROOM AND IT COULD BE MORE SATISFYING IF WI-FI IS FREE IN THE ROOM .Genuine Hotels.com guest review
"Nice Hotel Close to Attractions"
For the most part i enjoyed my stay. I did not like the lady that checked me in. I asked her if i could have a double bed room she told me that they did not have any available but the manager came over and actually found me a double bed room so i felt like she was lying and did not want to go through the extra hassle of switching rooms. Overall it was […] a very nice hotel i just did not like that on top of booking the hotel through expedia i was with all of these extra prices when i got there. I paid for a 9.00 parking decal but there was no parking. So i feel the hotel should not charge for parking if they are not going to be able to provide parking for all of its guest. Read moreGenuine Expedia guest review
"Nice hotel close to the fun."
Over was nice. A/C in room quit working and had to move rooms our second day.Genuine Expedia guest review
"Great location close to many point of interest"
Good relaxing stay confortable hotel good pool and other amenitiesGenuine Expedia guest review
I had to ask for a breakfast menu hanger to leave outside and order for the morning.Genuine Hotels.com guest review
"Love staying here"
Great in every way!Genuine Hotels.com guest review
Staff was helpful, room was very clean, and the bed was comfortable. In walking distance to many restaurants, and on the trolley lines. The AC unit in the room had a loud fan which was annoying. Otherwise, a great stay!Genuine Hotels.com guest review
"Lovely hotel with good location"
The hotel service was excellent, room was clean, although AC was quite loud. The location is convenient to Universal and I-drive, yet Disney was quite reachable as well. We were pleased with our choice.Genuine Hotels.com guest review
"Great hotel near Universal Sea World Wet and Wild"
Great stay friendly helpful staff. Restaurant is good place to load up for breakfast.Genuine Expedia guest review
"Desperate need of a remodel."
Really good location, close to Universal Studios. Also to shopping, restaurants and grocery stores. The hotel is shabby, very dated and needs a desperate remodel.Genuine Expedia guest review
Response by Crowne Plaza Orlando Universal Thank you for sharing. I am sorry that you felt the hotel was not up to par.and in need of a remodel. We continuously upgrade our facility and there are plans for a lobby remodel and we are very excitied about this.
Nice value, nice pool area!Genuine Hotels.com guest review
"Very nice hotel. Close to everything"
Hotel staff was very polite and helpful. Room was comfortable and cleaned well everyday. Enjoyed my stay.Genuine Expedia guest review
We've stayed here before so booked online for a return stay. Lovely, clean, and comfortable room. The only problem on this stay was that I think there was a mattress topper or something missing off the bed, it was rock hard. Also surprised that they now charge for the car park which I didn't have to pay before.Genuine Expedia guest review
Nice hotel. Rooms could use updating, specifically bathroom.Genuine Expedia guest review
Very SatisfiedGenuine Hotels.com guest review
I was disappointed at the fact that it costed money per night to park at the hotel. What made it worse was that, there was some sort of convention on Friday night with businesses from outside coming to the hotel, and took up all the parking spaces. When I returned from dinner, I had to drive around the hotel a few times before I could get a park. I […] paid for that service, parking should be available for hotel guests. I was extremely peeved that there was no free WiFi service. In this day and age with the amount I paid per night should have included WiFi. I've stayed at hotels that were much cheaper that included free WiFi, free parking, complementary fridge and microwave. There is a strong possibility that I will never stay at the Crowne Plaza again. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Orlando Universal Thank you for you review. Many full service hotels in the area charge for both internet and parking. We have surveyed the area hotels and our prices are competitive. I am very sorry that you were delayed in finding a parking spot on a very busy evening.
"Great vacation spot"
I had an awesome experience and it was a basic hotel with 5-star customer service. I ordered a shuttle service to take me to the aiport and when it did not show up, the Bell Captain, Doug, was kind enough to call twice and check on its whereabouts. Doug went over and above my expectations for customer service and it is a true asset to the hotel chain. […] I would highly recommend Crowne Plaza to anyone and really convenient/affordable to Universal Parks. Read moreGenuine Expedia guest review
I love this hotel it was near international drive which has alot of great things to do with family and it friends! The hotel was theme park friendly meaning that they offered a free shuttle to and from parks! The staff were extremely helpful and friendly! The room were clean and odor free! The only thing I didnt like was that there was no continental […] breakfast! I thought the price was high enough to have it included but other than that it was a great place to stay! Read moreGenuine Hotels.com guest review
Great place to stay when in Orlando. Staff and grounds where great.Genuine Hotels.com guest review
"Close to everything.Love the shuttle bus."
The whole stay are great.The hotel offer shuttle bus but they need to communicate with their hours.We are given a wrong time but thank you to the hotel staff accommodate me and my son by paying a taxi to get to Universal Studio/Island of Adventure. Other wise we have a great time.Genuine Expedia guest review
Staff was great and overall stay was a pleasure. They treat you like royalty. This resort will be my main stay whenever i come to I-Drive for the weekend!Genuine Hotels.com guest review
"Not worth the overnight stay at the price I paid"
I should have kept my original reservations with a lesser priced hotel for probably the same quality of service. The room was mediocre at worst to say the least! The reception at customer service was cold and definitely not superior service for the price we paid for one night. The room had its issues as well. The bathroom tub and toilet leaked the whole […] time and I believe they gave us one of the worse rooms because we ordered through Hotels. After I did some research, a little too late because I booked with Hotels.Com and booked a non-refundable room, making reservations is better directly through the hotel, not that it's worth it either way. Read moreGenuine Hotels.com guest review
"Great Stay...no complaints here."
I was weary reading other reviews but was very satisfied with my stay. The location was great, pool was fabulous and the staff was pleasant. Jr suites were roomy and clean. I signed up for the IHG rewards program ( which is free) and I got free wifi, free parking and I was not charged for late check out. No complaints here , definately worth it to stay […] here. Read moreGenuine Expedia guest review
"I would return"
Two issues with hotel. Room had food stains from previous guest on furniture and wall. Additionally the front desk and food service personnel were surprised when pool bar closed early. Room service food was amazing. Close to universal. Walking distance to wet and wild.Genuine Hotels.com guest review
Clean room went above and beyond ...definitely will returnGenuine Expedia guest review
"AAU Basketball Tournament"
My stay was excellent, when all else fails, one can never go wrong with a Holiday Inn Hotel.Genuine Hotels.com guest review
"Did not live up to my expectations:-(("
I made my reservation through hotels.com. Upon arrival I find out that I have to pay extra for the following: breakfast $16, parking $10 to 11/day and $12/day for internet. This is because I made a reservation through a 3rd party. My stay was average.Before my arrival I called the hotel to ask about some information regarding walking to the convention […] center and few other things. I was given the wrong information. The 2 miles to the convention center were walk-able in a very nice street. I was not pleased at all with the customer service they had (mobster like style) Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Orlando Universal Thank you for your review. We go to great lenghts to ensure information if provided for all services, whether free or at a charge. I am sorry that you were not aware of this information upon arrival and during your visit.
"No free wifi, Parking comes at cost"
No free wifi and No free parking. You would expect these basic things to be free for such a grand hotel.Genuine Expedia guest review
Response by Crowne Plaza Orlando Universal Thank you for sharing. I am sorry that the charges for parking and wifi resulted in a 3 star review from you. We are compeitive in both areas in this market and go to great lengths to inform our guests during the reservation process and our website. The last thing we want for you is an unpleasant surprise. I hope you allow us another chance when travels bring you back to Orlando.
"nice hotel. very close to restaurants and the OCCC"
Nice hotel. Very clean room and nice amenities... paid $100/nt on expedia. Limited parking if you arrive late. And the only problem with the my particular room was the sink and tub in the bathroom had a horribly slow drain. Should've packed Drain-O!Genuine Expedia guest review
Overall, we enjoyed our experience at the Crowns Plaza hotel. The room was clean, the pool was very inviting and not too over crowded. The staff was what set it apart.Genuine Expedia guest review
"very good stay"
The stay was fantastic the hotel itself was greatGenuine Hotels.com guest review
"Not what I was expecting"
Well, first off, I was told I was going to be staying in the Executive Whirlpool room, and did not receive that. I then learned after the fact that there are only three of those types of rooms in the entire hotel. The shower curtain was not wide enough and therefore did not close properly and water ended up all over the floor after a shower. The "free" […] breakfast was mediocre. When we started griping about the room, the internet was to be comp’d. Even in the sleaziest hotels the WI-FI is free, you'd think that the Crowne Plaza would be the same. At checkout, the hotel had already charged our card for the internet then the worker copped an attitude when we said that the Front Desk manager told us that it would be free. "I'll take care of it, but there wasn't any notation." That's nice, call the manager I spoke to last night; I love being called a liar. We were also charged a random $163 charge on our card for another night because the “system didn’t know any better”. We were also charged two separate holds on our cards because I booked the stay in two increments. We were told and the desk clerk that we checked in with went back to check that we would only be charged the once. Unfortunately, my experience was bad enough that I will not be returning to that specific hotel. I can easily go somewhere else, pay much less and get the same quality room, internet I have to pay for and breakfast that I have to practically pay for because I have to pay a higher rate for a special room. Read moreGenuine Hotels.com guest review
"Recommend for all occasions"
Very nice and cleanGenuine Hotels.com guest review
"Nice hotel close to universal studios"
I really enjoyed my experience at the crowne plaza but the hotel didn't have a refrigerator or microwave. Being such a very since hotel I thought it would've have refrigerator.....I planned on staying another night.Genuine Expedia guest review
Excellent...it's the plaza!Genuine Hotels.com guest review
"Convenient, if not busy location. Solid hotel"
Rooms were clean if not a bit outdated. Staff, especially concierge, were amazingly helpful-ask them if you have any questions. Food at the restaurant was surprisingly good. We'd remember, and go back.Genuine Expedia guest review
Stayed for a convention, I was out early morning and returned very late. Never really interacted with anyone except for the guest service agent. Came before checkin time, room was not ready. I forgot her name , but she got my cell number and called me once the room was ready.Genuine Expedia guest review
"Great place to stay with the price!"
I didn't like the fact that they charge for both parking and internet. I somewhat dealt with it since the price was right for the room but wouldn't stay there for full price.Genuine Hotels.com guest review
Nice stay. I asked if they had a microwave in the lobby and they bought one to my room.Genuine Expedia guest review
Hotel is excellent! Minus the parking situation. First off, they charge you per day for parking. Second, if you show up later in the evening, good luck finding a spot. You'll most likely have to valet. On the other hand; the rooms are clean and up to date. The employees are friendly. The pool is great, and the pool bar is even better (tad expensive […] but most pool bars are). Overall we had a great stay at this hotel. Read moreGenuine Hotels.com guest review
great location for the Universal Parks, however, in the room the air conditioner sounded like a airplane engine turning on and off all night, the pullout bed was basically springs wrapped in a sheet and when we returned to our room at 5:30 pm it still was not addressed by the cleaning staff. when we called the front desk they replied that they could […] send towels soon, with no apology for the inconvenience or suggestion for assistance. Read moreGenuine Hotels.com guest review
Room a/c very noise and everytime compressor shut down was rattling very loud during the night.other than that sevice was great.Thanks to the front desk that they help me to leave roses in the room for my girlfriend prior to the arrival. you guys are awesomeGenuine Hotels.com guest review
"Close hotel to universal"
Free shuttles to all theme parks. Very nice and convenient. Restaraunt bar/grill was delicious. The bartender, Glenda, was wonderful! Would stay againGenuine Expedia guest review
"Convenient location to convention center"
Very nice staff, good restaurant, bathroom a little dark but overall good hotel - would stay here again.Genuine Expedia guest review
Easy one night booking. We got a handicap room which was odd, but everything was ok.Genuine Expedia guest review
"They could do better for that price."
The only problems I had with the hotel was as I'm laying in bed I looked down towards the chair and something was splattered on the side of the chair and on the nightstand which at first I thought was blood but I wasn't quite sure.Genuine Hotels.com guest review
"Nice hotel. Has it's pros and cons."
I have the cleanliness that rate because my bathroom curtainsmelt like mold. The restaurant was slow on service. I waited 45 min for a to go order. Rooms are small could have a bigger tv and decorated nicer. The view was perfect. We stayed in a queen executive room. I would stay again once the previous issues are addressed. Nice location.Genuine Hotels.com guest review
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