"Great but with a few surprises"
Parking fee daily was unexpected and was not notified of charge until check in. No continental breakfast or even coffee (ouch). Great location, clean, helpful staff.Genuine Hotels.com guest review
Response by Crowne Plaza Orlando Universal Thank you so much fo rthe four star review and for taking the time to share your experience.
I checked in extremely late like 4am. But they still took my breakfast order and allowed a late check out - everyone was very attentive - me and my girls didn't lift a finger .Genuine Expedia guest review
"close to everything but not what we booked"
When we checked in and went up to our room it was not the room we booked. We booked a room with a King bed and whirlpool tub but we were give a room with a queen bed and regular tub. We went back to the front desk and after much debate we were given a room with a king bed but still no whirlpool tub. We went back to the front desk and requested the room […] we booked for a second time and were told that they would not have a room with a king bed and whirlpool tub available at all. We had the do not disturb sign on the door yet housekeeping still felt the need to call our room and wake us up from an afternoon nap to ask if we wanted the room cleaned. Kind of defeats the purpose of not being disturbed if you are going to call the room and disturb your guests anyway. Other than that we were pleased with the hotel. They offer a GREAT breakfast buffet! Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Orlando Universal Thank you for sharing. I am very sorry you were disapointed with your room. I will certainly look into why the room type reserved was not available. I do apologize for the disturbance. It is customary to leave a message when there is a Do Not Disturb sign but it should have been a silent message. Thanks for sharing so that we may address these areas and continue to improve our service. Thanks for the kind mention of our breakfast buffet. I do hope you give us another chance to earn your trust.
The hotel was very nice and my friends and I enjoyed staying there. The only problem is they charged for everything which is what we expected but after a while it got overwhelming. Like them adding a bar charge to my bill. Also, I believe they may have had data blockers in the hotel. We would not be able to get service unless we left the hotel. We each […] had different service providers and none of us got service so it was forcing us to pay for wifi. Overall it was nice. We enjoyed the pool, tiki bar, beer selection, gym, ping pong table and the barista Glenda. We don't know if we'll be coming back because of the pricing but we did enjoy our stay. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Orlando Universal Thank you for your review and in particular the positive mention of Glenda. I will make sure she is aware of your kind words. Good news is that we now offer complimentary wifi service for all of our guests. When you decide to return this will be available to you.
"Disappointing stay in Orlando"
Hotel rooms were dated. Charged daily for parking which was not stated before getting there. NO INTERNET without paying for it daily. Told no rooms with refrigerators unless we paid for them but then our room had it anyway. Parking attendants were rude during check in stated we needed to move vehicle before we even checked in and still stated it needed […] to be moved as we were unloading our belongings. We were parked in a designated area for unloading. WILL NEVER STAY THERE AGAIN. GOING BACK TO THE HILTON GARDEN INN. THEY WERE MUCH NICER AND DIDN'T CHARGE ANYTHING ADDITIONAL. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Orlando Universal Dear Laura Ritter, Thank you for taking the time to share your recent experience at our hotel. It is through comments such as yours that we can address and improve on our service. I will personally meet wit our valet staff to ensure proper protocol is being followed wth arriving guests. I do appreciate your feedback.
Staff was wonderful,rooms were clean, only complaint I have is for the price of the honeymoon Suite on the executive level,I feel it could have been maintained better. The roof looks like it had a leak at one time they need to replace the sheetrock do you are not looking at that as you lay in bed. Also the whirlpool jetted tub was not powerful at all.there […] wasn't a light in the shower or exhaust fans in the bathroom and you had to walk in the bathroom and around the door in order to turn the light switch on-would expect a little better for $170 per nite Read moreGenuine Hotels.com guest review
"Hotel was not what I was sold on"
Hotel wasn't at all what I expected didn't have a balcony rooms weren't separated horrible experience wouldn't recommend it to any couplesGenuine Hotels.com guest review
Response by Crowne Plaza Orlando Universal Thank you for commenting. I am sorry that you were expecting a balcony and somehow had the impression that we had rooms with balconies. It is disturbing that we rated a one star from you. I hope we providied freindly and efficient service.
"good hotel close to wet n wild"
went with my daughter and two of my nieces to the hotel in florida. i loved that it was around a nice area and that it had a big pool including jacuzzi. our room had a nice view and was very clean-looking. the staff was so nice and accommodated to our needs at whatever time we called. overall i would go back to that hotel for the next time we go to […] florida. was really impressed . Read moreGenuine Expedia guest review
Response by Crowne Plaza Orlando Universal Thank you so much for your review. I am so glad that you were impressed with us and hope you will come back soon and often. Our guests find the courtyard and pool areas very relaxing and a great way to unwind after a hard days work or a long day at one of the attractions.
Charged $9 a day for parking, and they wanted $11 for WiFi. Seriously disappointed.Genuine Hotels.com guest review
Response by Crowne Plaza Orlando Universal I am so sorry that the parking and wifi charge resulted in a 2 star rating from you. We certainly do not want any surprises for our guests and communicate these and all charges up front.
Awesome hotel!!!! We had a blast!!!! Everything was great at this hotel except for paying for a parking. I felt like if we stay there pushing should be free!! But overall... v very nice!Genuine Hotels.com guest review
Response by Crowne Plaza Orlando Universal Thank you for your review. I'm so happy that you had a blast and enjoyed your experience at the Crowne Plaza Universal. Please visit again soon.
Checked in, key cards didn't work. Bathtub dirty, carpet dirty. Beds were ok. Ran out of toilet tissue and towels, had to call three times to get any more. Close to everything thoughGenuine Expedia guest review
Response by Crowne Plaza Orlando Universal Dear Cindy, Thank you for your review. I can certainly understand your disappointement with the key cards and room cleanliness. We pride oursselves on the cleanliness of our hotel and in the infrequent times we hear of any deficiencies we certainly want to address them right away. I value your comments will share them with our housekeeping team. I hope you give us a second chance when travels bring you back to Orlando so that you can trust that your recent visit was the exception rather than the normal level of service and cleanliness you would expect.
Good location, nice hotel and an excellent value.Genuine Expedia guest review
Overall, very happy with this place for a wknd trip. Check out hotels.com, as they had the lowest price. Worth the money for the location. I would stay there again.Genuine Hotels.com guest review
I enjoyed everything about my stay other than having to pay per day for parking there. I feel for what I paid the parking should have been included. Tacky.Genuine Hotels.com guest review
The only problems were the rain and thunder storm knocked out the cable Saturday and was promised by front desk that cable guys were on their way to reset it. Up ontill Sunday afternoon we still did not have any cable service, we checked out shortly afterwards. Had to pay for Internet service in room, free service was only provided in the lobby. I think […] Internet is a basic necessity and should be free. Read moreGenuine Expedia guest review
Response by Crowne Plaza Orlando Universal Thank you for your review. I can understand your concerns about charging for interenet. Our internet charges are very competitive and in some cases less expensive that some area hotels. I am pleased to announce that we will be offering free internet beginning Oct 1 to all of our guests. The television signal loss is more complicated that orginally throught. There was damage from the storm to the equipment and we have been working with our vendor to restore signal to all channels. I do apologize for the inconvenience.
Douglas was very helpful and have great customer service downstairs.Genuine Expedia guest review
Response by Crowne Plaza Orlando Universal Thank you so much for mentioning the great service that Doug provided to you. I appreicate you taking the time to let me know and I will pass on your comments to him.
The rooms could use updating however the outside area is awesomeGenuine Hotels.com guest review
Response by Crowne Plaza Orlando Universal Glad you enjoyed your visit and our newly renovated courtyard area. . I am sorry that we only rated a three star review from you. We aspire for much higher and hope you give us another chance to win your favor.
Very clean and classy hotel, great value .Genuine Hotels.com guest review
"Nice hotel just a few negatives"
We enjoyed our stay. The room was nice and had a very comfortable bed. The only problem was air circulation in the bathroom and the hallway light upon walking in was out. We LOVED the poolside bar area...very nice! The only real bad part was having to pay to park. That wasn't as clear upon booking and one of the only hotels of this standard that requires […] guests to pay even to self park. Overall we liked it a lot! Read moreGenuine Hotels.com guest review
"Clean hotels rooms close to everything"
The hotel was exactly what we were looking for in a place to stay during our few days in Orlando. It's within a few miles of many attractions and restaurants, so we didn't have to venture far. We were also happy staying in the comfortable room and soaking up some sun at the resort-style outdoor pool. In addition, the concierge was excellent and helped […] us to get discount tickets to a nearby water park. We were very happy with our stay. Read moreGenuine Expedia guest review
"not worth it"
There is a charge for parking. A charge for wifi. You would think the price of the room it would be included. Also after check out 180 dollars were charged on my card. I called them and they said it was a mistake. So i had $180 on hold for a few days for nothing.Genuine Hotels.com guest review
Response by Crowne Plaza Orlando Universal My apologies that you were not satisfied with your recent visit due to the charges incurred. We make every effort to inform you through our website listing on all additional charges. Like you, we dont want any surprises. We do not include in the rate because not all guests utilize all amenities. We will only charge for those used. Thank you for your feedback.
My daughter's and I am went to Orlando for a girls trip. We chose the Crown Plaza based off of the reviews and pictures. The hotel is very nice, clean, very close to all the attraction ;however, this hotel is not really family friendly. There are so many fees. Parking fee, incidental fee, no free breakfast or internet, unless you're willing to pay with […] by the way is $13 per person everyday. Overall , it would be good for business or just a quick romantic get a way, but not family-friendly!!!! Grade of C Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Orlando Universal Thank you for your review. We havea great mix of both business and leisure guests including families. We do have some inclusive packages but as a rule only charge for services used. It would be unfair to include charges for all the extras and only have our guests utilize some of them. I do have some great news to share and that is interent will be complimentary beginning Oct 1. I am glad that you and the "girls" had a great trip. Hope you can visit again soon.
Overall stay was great. Walking distance to restaurants and many other things to doGenuine Expedia guest review
"Very cozy hotel."
This is our third time in this hotel. It is always a great experience. The staff is extremly kind and helpfull. The breakfast buffet is plentyfull and tasty. We are from Europe and we like good and strong coffee which is offered with the breakfast. The size of the hotel is just right with all the facilities and frendly staff makes it cozy where you […] feel you have been noticed and taken care of. For sure we will come back again. Read moreGenuine Expedia guest review
"Nice and clean, close to Universal"
Very nice, clean hotel. Friendly staff. Very close to Universal and water parks. Offers free shuttles to Universal and Disney parks.Genuine Expedia guest review
Nice hotel in nice location. Quiet hotel. Nice pool. Clean and nice decor. Would stay here again. I recommend this hotel for people visiting Universal.Genuine Hotels.com guest review
"Great location and free ride to universal"
It was a great stay! We were very impressed with the room. The only problems we had was a terrible smell in the lobby area down on the main floor and also the on demand on the menu options didn't work. Also, we tried to eat in the bar downstairs one night and had to leave because of the smell. Great stay without the smell!Genuine Expedia guest review
Response by Crowne Plaza Orlando Universal Thank you for your review. I am glad that your overall stay with us was a favorable one. I will investigate the source of the smell that you mentioned and address with our team to ensure it has been eliminated.
Room was clean and comfortable. The only problem was the AC was loudGenuine Hotels.com guest review
Very convenient location.Genuine Hotels.com guest review
Incredibly relaxing and refreshing stay! We will definitely be back.Genuine Expedia guest review
This hotel was very nice. I have no complaints about it.Genuine Hotels.com guest review
"Great location and good hotel to stay"
The hotel is rated properly. Very convenient location as for the theme parks so for business. A bunch of places to eat nearby. I enjoyed the pool which was good and not overcrowded. There was an issue one night of not having enough car spaces but it was solved (I think that the hotel was overbooked that day). Overall I liked this hotel.Genuine Hotels.com guest review
Hotel was clean, staff were all very friendly, Gift shop was a nice plus the friendly lady in there made our daughters day! Pool area was super nice, we did not use the restaurant but it smelled amazing! We had a great view from the 12th floor and were even able to see the 4th of July fireworks right from our room!Genuine Hotels.com guest review
"Self parking Charge"
Was not happy about the self parking charge. Most hotels offer free self parking in the Orlando area. It was $9.00 per day plus taxes.Genuine Hotels.com guest review
Only stayed for one day, but the staff was amiable and attentive when approachedGenuine Expedia guest review
"This was out second stay in 60days"
Overall a good experience. When the staff was asked to do something they responded quickly and with a smile on their face. In our first visit we left something important behind and on our second visit the staff located the item and had it available in our room when we got there. That effort reqiured that housekeeping, front desk and security all worked […] in concert to make that happen! Read moreGenuine Expedia guest review
After staying at the Crowne Plaza, I am convinced that the people who gave this hotel a poor review were either the type of people you could never please or were at an entirely different hotel altogether. My fiancee and I stayed at the Crowne Plaza this past weekend and could not have been happier. The hotel was very clean and inviting and every single […] staff member we interacted with was both professional and kind. Our room was spacious but facing the parking lot so we politely asked if there were any rooms with a pool view available and boom. Done. Beautiful view of the pool, the city and you could even see Universal off in the distance. Really couldn't have been happier with our stay. We will definitely stay there again the next time we're in the area. Read moreGenuine Expedia guest review
"Great surprise bday weekend"
Took my fiancé there for his bday and it was a great stay. Worst part was we took the shuttle to Disney and it only comes at 8pm or 1030pm so we had a long dayGenuine Expedia guest review
"Nice Hotel - Thin Walls!"
The hotel was very nice. We stayed two nights and were very comfortable. The walls, though, are very thin. We could hear normal conversation taking place in the room next door and in the hallway. Hotel staff was incredible, friendly, and helpful. Shuttle bus from hotel to Universal Studios was not great. Just a word of warning - when they say the last […] shuttle for the day leaves the park at 8 p.m., they mean the last shuttle leaves at 7:55 p.m. Either be early, or make other arrangements to get back to the hotel. It is a long walk. Read moreGenuine Expedia guest review
room was comfy and had a great night. pool is open till midnight which is great.Genuine Hotels.com guest review
"Very Nice Hotel"
The hotel is lovely- it would have been nice if we had a little refrigerator in our room-and the coffee at the breakfast buffet was so strong I could not drink it- some of the food was not hot enough-the breakfast potatoes were plain and dryGenuine Hotels.com guest review
"for me this is not a 4 star hotel"
i thing the quality- price relation is really poor, the price is expensive for what they offer; For a 4 star hotel its abusive to make an extra charge for parking, and wifi. the beds were uncomfortable, the sheets were very thin, and it was very cold, the breakfast was awful, there wasn't anything healthier to eat, even the fruits were from a can, the […] eggs were also from a bottle, there wasnt anything natural. i will never recommend this hotel, we even move for a hotel in front of this one, that was cheaper and offers free wifi, parking and breakfast, and was much better. Read moreGenuine Expedia guest review
Response by Crowne Plaza Orlando Universal Thank you for your review. I am sorry that we were not all that you expected. Our location is usually one of our strongest attributes as many guests find us centrally located to many popular restaurants and attractions. We are comptetitive in the area with regards to parking and internet charges and lower than some.
"AWESOME STAY !!!!"
IT'S WAS GREAT EXPERIENCED , BREAKFAST WAS AWESOME. THE ONLY THING IS NO REFRIGERATOR IN THE ROOM AND IT COULD BE MORE SATISFYING IF WI-FI IS FREE IN THE ROOM .Genuine Hotels.com guest review
"Nice Hotel Close to Attractions"
For the most part i enjoyed my stay. I did not like the lady that checked me in. I asked her if i could have a double bed room she told me that they did not have any available but the manager came over and actually found me a double bed room so i felt like she was lying and did not want to go through the extra hassle of switching rooms. Overall it was […] a very nice hotel i just did not like that on top of booking the hotel through expedia i was with all of these extra prices when i got there. I paid for a 9.00 parking decal but there was no parking. So i feel the hotel should not charge for parking if they are not going to be able to provide parking for all of its guest. Read moreGenuine Expedia guest review
"Nice hotel close to the fun."
Over was nice. A/C in room quit working and had to move rooms our second day.Genuine Expedia guest review
"Great location close to many point of interest"
Good relaxing stay confortable hotel good pool and other amenitiesGenuine Expedia guest review
I had to ask for a breakfast menu hanger to leave outside and order for the morning.Genuine Hotels.com guest review
"Love staying here"
Great in every way!Genuine Hotels.com guest review
Staff was helpful, room was very clean, and the bed was comfortable. In walking distance to many restaurants, and on the trolley lines. The AC unit in the room had a loud fan which was annoying. Otherwise, a great stay!Genuine Hotels.com guest review
"Lovely hotel with good location"
The hotel service was excellent, room was clean, although AC was quite loud. The location is convenient to Universal and I-drive, yet Disney was quite reachable as well. We were pleased with our choice.Genuine Hotels.com guest review
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