Was supposed to have Queen size bed and room has a Full size bed. The bed was not comfortable and it rattled. The non-smoking room smelled like smoke. It sounded like the people above me was going to fall through the ceiling every time they walked.Genuine Hotels.com guest review
"Our room was horrible"
I did not like Sun Suite. Our room smell like smoke when we first git there. The bedding was nasty. We had a TV that played black and white. They never gave us clean towels. I had to complain to the front desk. They said we will have come to the front desk and give them our old towels to give get newer ones. The water was lukewarm in the showers. The […] whole experience at Read moreGenuine Hotels.com guest review
"Not coming back"
I usually don't write hotel reviews but with Sun Suites I will make an exception. Staying there was probably the worst experience I've had in a hotel in the US. I always thought there were certain minimum standards a hotel should satisfy in order to operate. This hotel does not meet most of them. My family and I got 2 rooms there last Saturday night […] so we could vote on the Venezuelan elections on Sunday. One of the rooms felt like walking into the lungs of a lifelong smoker (and it was supposed to be a non-smoking room), with one small double bed, dirty and worn out. The second room's smell was not as bad as the first one, but it had no hot water on the shower. I could hear my mother screaming out of cold from outside the room. Ice machines would not work on any of the 3 floors and there was not a single bottle of water in the vending machines. We tried to get at least another room in a different hotel but everything was booked due to a jazz festival. The neighborhood was pretty scary too. At 4am we decided to get our things and leave the place. If there is absolutely no other place to spend the night on, then consider staying here. Otherwise, go somewhere else. Read moreGenuine Hotels.com guest review
I am not satisfied for the money I paid and what I got. The front desk closes sometime after evening hours until at least 7:30 AM. During this time, nobody from the hotel staff is available to attend any request.Genuine Hotels.com guest review
The room was not cleaned during my stay, neither was the bed made nor fresh towels put out. The staff seemed nice, but the rooms were lacking. The linens were worn out and the bed spread was dirty.Genuine Hotels.com guest review
"Terrible hotel for a restful night."
My room was located in the second floor near the laundry area. In the room there was a connecting double door to a next door room. The connecting double door was sealed from the other side, however, it felt like the people next door were in my room. The noise could be heard like it was in my room. They made so much noise that I actually knocked at their […] door to let them know I was listening to their conversations. When I complained to the front desk and requested another room, they looked at me like I was crasy because they were booked. That night I was able to fall sleep around midnight but at 3:00am someone next door decided to watch TV, and woke me up. I tried to ignore it and fell sleep untill 5am when their dog decided to bark without stoping, so I decided to get up and get prepared for my day. My taxi was going to be downstairs at 7am. I go few hous of sleep after a long day. Thank God I was going to be in town only that night. I would never recommend this hotel to anyone. Read moreGenuine Expedia guest review
There was no staff on duty upon arrival. A security guad checked us in. The entry room door could not be closed completely, as the door jam was damaged. Hot water was inconsistant. The color in the TV was in and out. The cleaning staff never came to my room. Upon arrival, the bathroom sink was full of water and pubic hair, because the drain plunger […] was broken. Read moreGenuine Expedia guest review
"Good place to stay"
We went to New Orleans to board a cruise ship. Sun Suite is about 10 miles from the ship. Down town hotels were $150 - $300 per night, too much for our budjet. We stayed at Sun Suite for $67 taxes included. The room was clean, smelled very clean, the rome was larger than most we have stayed in had a full kitchen. If we go again we will surely stay here […] and I would recomend this hotel to any one. We couldn't have been more pleased. Gary & Wilma Read moreGenuine Hotels.com guest review
"Looks better from outside"
The outside of hotel was cleaner than room. Room was OK for price.Genuine Hotels.com guest review
"not accommodating at all!"
The bed sank in the middle, and the only compensation was "We will make note of that" which is code for "we don't care, and the next sucker we get will have to suffer, too." Requested a different room, but it was denied. It was only a night, but will not be returning to this hotel.Genuine Hotels.com guest review
"sucks do not stay"
Well.... I reserved a non smoking room.. was told it was non smoking.. bed reeked if cigarette smoke.. cigarette burns on blanket,TV, floor. Ashtray on floor.. ... there wasn't a no smoking plaquard anywhere in room.when I told the clerk I was nit happy and all of this she had said it is a non smoking room and started to ignore me... so if there was […] q negative number I can hive it will be -10..pee pee poor hotel Read moreGenuine Expedia guest review
"Near New Orleans"
It was a outstanding get away with great workers.Genuine Hotels.com guest review
"Worst hotel ever"
The ladies at the front desk didnt know where the room was at I was assigned to. They told me to just go look for the room and I went off. The room was small and dirty and there were no towels!..Hated this hotelGenuine Expedia guest review
Would not go bk to much action goin on ppl to loud bed sleeps bad I order a join room didn't gt it the beds was suppose to b queen they was full size pics can b decievingGenuine Hotels.com guest review
"Avoid this hotel"
rooms were closed with duck tape; wasn't provided the room I paid for; was given a room with no sheets or pillows for bed.Genuine Hotels.com guest review
"great hotel for some one on a budget like me"
This is an extended stay hotel. Rooms were clean,and linens fresh. Has a small kitchenette. Its nothing fancy, but, if you're not out for glamore, this is a nice hotel to stay at. The staff just aren't quick to assist.Genuine Expedia guest review
"Not family friendly"
I would not recommend this hotel for a family. The rooms were not ready even after reaching the room pretty late.Genuine Expedia guest review
Hotel is really making strides to compete with upper level hotel brands.Genuine Hotels.com guest review
"Terrible. Avoid this hotel at all costs"
The hotel was located in an area that I wouldn't walk in. My room was old and smelled like it had been a smoking room and then converted. There was used coffee in my coffee maker and no creamer, sugar, etc. My room wasn't cleaned my second day in the hotel. I would strongly urge everyone to stay away from this hotel. I'd rather sleep in the airport […] !!!!! Read moreGenuine Hotels.com guest review
Stayed two nights. No cleaning service unless you requested it. Thinwall's and noise throughout the evening, could not sleep. Left early no one was in the lobby -it was locked up lights offGenuine Hotels.com guest review
"best hotel if your on a budget"
it was very comfortable. the manager there was very professional and has excellent customer service skills.Genuine Hotels.com guest review
This place is great to stay if you don't want to spend a lot and you only need to stay there for one night. The refrigerator was leaking and someone's water bottle was still in the window sill. Non-smoking rooms smell like smoke and the front desk is aware of it. Book online with Expedia. If you try to book in person, they'll charge you an extra $20. […] The one perk is it's walking distance to The Max. Read moreGenuine Expedia guest review
Nice and pleasant.Genuine Hotels.com guest review
Bed had a lumps or some obstruction in mattress. Bathroom was dirty, hair in tube. Shower head barely worked. Have other guest near by partying and screaming all night. Over all it sucked!Genuine Hotels.com guest review
"close to New Orleans"
We stayed at Sun Suites before and it was good but I must say this Hotel is in need of repair in rooms. The stove did not work,the faucet didn't work properly,the room was not clean they were dusty and the carpets needed more vacumning,light switches didn't work,bed was so uncomfortable. The ac worked perfectly and the microwave worked well.Genuine Hotels.com guest review
"In the cut"
I had an early morning reservation for 1am. Upon arrival from a 7 hour road trip, I found it very difficult to find the address using my GPS. Sun Suites has invested in a billboard; however the sight line for motorist was poorly planned. More street level signs would be helpful. The development was making improvements by replacing carpet. The overall […] stay was accommodating. Read moreGenuine Hotels.com guest review
Great stay just to far from the French Quarter. It's was alot better than the reviews we read.Genuine Expedia guest review
I paid close to $200 for a room at this hotel just to see Mardi Gras the night before I left to go back home. While I was checking in, there were 3 people checking in along side me for rooms less then $100 a night because they were walk ins and didn't fill all the hotel rooms to capacity, needless to say when I asked they would not give me the same […] rate! This hotel is far from Bourbon, costing me at least $30-$40 every trip back and forth in a cab, which I made around 5 trips which included the airport. I only stayed one night, the girls at the desk didn't seem to happy or inviting, when we asked if they could call us a cab they gave us a piece of paper with cab services around the area to take us to Bourbon Street, we waited two hours and still nothing, half the numbers were out of order. They still didn't help with trying to get a hold of anyone. Eventually we made it down there, no help from them. The rooms are bland, there is nothing wonderful about them, the bed is totally uncomfortable and in the 4 hours I was able to sleep before catching my flight, my back hurt from it! The plus is they have a full kitchen in the room, full size fridge, stove, sink, all the necessities, the bathrooms were also pretty clean. Otherwise the decor is old and outdated, and I didn't feel entirely safe, the doors of the room are really iffy and can see the outside right through the floor and sides of the door, anyone could of gotten in with a simple kick to it. Shady place. Read moreGenuine Hotels.com guest review
"Convenient and clean room for short stay"
We checked in early and had no problems. We got a smoker's room but the smell wasn't so bad. We just kept the window open and the a/c running. The room was clean, had towels, sample soap and shampoo. We felt safe and it was close to New Orleans and the Mardi Gras fun.Genuine Hotels.com guest review
"Do Not Stay Here!"
I am and avid business traveler and never leave reviews, but in this case I feel it is needed. Do yourself a favor and pass on this hotel. I had to spend four nights here during Super Bowl weekend. Room was filthy and I never had room service during the stay. Crackhead Residents living here will not leave you alone, undercover drug bust in the parking […] lot, and a homeless man sleeping under the stairs outside of our room. Not a safe place to stay. Read moreGenuine Hotels.com guest review
"Never got one good nights sleep."
Old rundown furniture, uncomfortable bed which was the size of a twin but they considered queen. Broken microwave handle that came off Everytime I pull to open it. The receptionist in the lobby looked at me like I was crazy when I pointed out they had run out off coffee for the second day straight. Not to mention they wouldn't help us with a cab to […] get around for Super Bowl. A Motel 6 was of higher caliber. Read moreGenuine Hotels.com guest review
Room was dirty when we got there. Never changed. Pretty nasty.Genuine Hotels.com guest review
"Can be better"
The stay was ok, could have been better need an up grade to the hotel and a clean and surrounding.Genuine Hotels.com guest review
Musty smell when we first walking in to room but it went away after running ac for a couple of minutes. Surprised that it has a mini kitchen with cups and silverware. Not a bad stay.Genuine Hotels.com guest review
The check in person was not in the office for about 10 mintues. The room smelled. It was non smoking but someone had been smoking. The sheeets didn't look clean. The location of the hotel is good but, getting to it is horrible..Genuine Hotels.com guest review
"Close to Downtown"
The room was ok but if you get there before 3:00 for check in you WILL have to wait in the lobby. There was a hole in my bed sheets and the cleaning lady parks her cart right in the middle of the walkway and doesnt move because shes always on the phone. I had to push it over in order to get by with my luggage. Theres only coffee in the room BUT no cups, […] cream or sugar so you have to drink black coffee straight from the pot. It is close to downtown, about ten minutes from Bourbon street, which is where we were going. Read moreGenuine Hotels.com guest review
"Worst than a bad campsite!!"
The hotel claimed to be new but obviously was not. The room was not clean. The bathroom had hair on the floor, the toilet needed to be flushed, and there was no washcloths and soap. There was only two set of dishes and they were not all clean. This was the worst hotel/motel I have ever seen. I have been to cleaner campsites than this place.Genuine Expedia guest review
"The Worst Room I've Ever Stayed In"
From the pictures it looked ok to book for a quick overnight stay. On the outside the Motel looked just fine; however as soon as I walked in my stomach turned. The room reeked of smoke and other odors. The carpet was dirty. I am getting a little sick thinking about it. I called the front office and asked if there was a non-smoking room available because […] the room reeked of smoke. The front desk said no all rooms here are non-smoking. There where bun marks all over the bathroom floor and vanity. There were also burn marks in the kitchenette area. I would have just left and went to another hotel, but my kids were like “No mom let’s just tough it out. let’s just go to sleep and get out of here.” They knew I had already booked and paid for the room and did not want me to spend more money on a room. The rate for the room was too much for the type of place it was. This seemed to be the "hourly" type of motel. I would NEVER. NEVER recommend this place. Read moreGenuine Hotels.com guest review
"Good for family"
TV has a weird noise the last day when was turned off or turn on. Some furniture were in bad shapeGenuine Expedia guest review
"good for the price"
We didn't find any major flaws with the room, except for the salamander who made our shower his home.Genuine Expedia guest review
Not good. Will not stay there again.Genuine Hotels.com guest review
I gave service a poor rating cause when i walked into front office i waited 5mins before someone came from back to assist me there was no bell or nothing to call them and let no i was out there she was not a friendly hosts at all her name was DanaGenuine Hotels.com guest review
Will not stay there againGenuine Hotels.com guest review
Get what u pay forGenuine Hotels.com guest review
"Acceptable for the price"
I have visited this hotel twice and this time was a more pleasant experience as far as the room goes. The carpet was clean the room was spacious and clean. I didn't like that pets are allowed to stay and a huge dog barked often. The front desk staff was not as friendly and attentive as I would have liked however the room was comfortable and the price […] was great. Read moreGenuine Hotels.com guest review
"Noisy and not clean"
First the location is noisy from traffic, etc. On the second night at about 5am the fridge fan began buzzing loudly waking us up. I had to unplug the fridge to get it to stop. The room also smelled musty. Internet was almost non-existent.Genuine Hotels.com guest review
This location definitely served its purpose.Genuine Hotels.com guest review
"After a long drive this is NOT ....."
I went online & found this hotel to be within a mile of where we had an appointment the evening of our check in. Room was reserved online a week in advance. I knew this was not a 5 star suite but expected more. Customer service and Comfort of where I spend my money is important. We arrived a few minutes before the 3pm check in. There were several people […] behind the counter having a conversation and a few customers behind me. None of us were acknowledged until their conversation was finished. Once we got to our room, we were ready to relax after the long day on the road. First thing noticed was a left behind, dirty wash cloth just inside our door. Long story short, who ever cleaned our room had forgotten to place towels, wash cloths, soap, shampoo. Had to go down 3 floors to get them. I attempted to make coffee with the one package of coffee and the coffee poured out from all around the coffee pot. So back down to get a working coffee pot. And more coffee w creamer. Also we had asked for a smoking room, had to go back down again to get an ashtray. The tv would switch from color to black & white. Bedside lamp did not work. I am not a complainer under most circumstances but after a long day on the road and with the amount we paid, I at least expected to come into our room and get comfortable, not go up and down to the front desk to get things that should have already been in place. Disappointed. Read moreGenuine Hotels.com guest review
The location was great. Close by areas I needed to be near, but the room just wasn't clean. Also, housekeeping never came by during the 4 day stay. It was disappointing and I won't stay there again.Genuine Hotels.com guest review
"Don't expect much at all"
The rooms are not well maintained- stains on carpet, comforter was dingy, rusty dispensers in the restroom, tub was stopped up and we didn't get a good night sleep due to being concerned about the uncleanliness of the the room. This hotel has really gone down in the past few years. It need to be remodeled. The only thing I liked was the price ; however, […] I would rather spend the extra dollars for peace of mind. Read moreGenuine Hotels.com guest review
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