the only problem had was fact wanted a no smoking room but evidently the room above us was smoking the smoke came through the vent in bathroom or from somewhere and the smell was bad other than that it was fineGenuine Hotels.com guest review
"Good place to stay"
It was very good, as usual. We usually stay at this location when we visit Allen and it is always good.Genuine Hotels.com guest review
"Close to my daughter's house"
It was very good.Genuine Hotels.com guest review
Great stay and staff was very helpful, Breakfast buffet was amazing.Genuine Hotels.com guest review
"Business made more pleasant"
The hotel is very well appointed. Perfect for business travelers. Onsite restauarant and bar as well as wonderful pool and spa are a great way to end your day. The staff is extremely professional and know no limits to cater to their guests. Highly recommend this property.Genuine Hotels.com guest review
"Good Hotel, hot elevator and hallways!"
Nice Hotel, close to the outlet malls and restaurants. The only bad thing I can say is the hallways and elevator were not air conditioned and in August it was miserable. I mean is it really that much more expensive to put air condition in the halls and elevator!Genuine Expedia guest review
"close to my daughters"
Comfortable rooms & great location for our needs. The cookies & flavored water in the lobby afternoon's was refreshing. Nice breakfast.Genuine Hotels.com guest review
"Great place for easy access to Allen shopping."
This hotel was very comfortable and clean. It was very easy access to Hwy 75 for shopping at the outlets stores in Allen, as well as several other very good shopping centers. It is also within a quick drive of pretty much any restaurant you can imagine.Genuine Hotels.com guest review
Maid forget to leave fresh towels.Genuine Hotels.com guest review
"Reasonable and good location for shopping"
Location was great. Room was small. Go for the B&B package for only $4 more (we had 4 people).Genuine Hotels.com guest review
Upon checking in, I had asked to see if there was any way the front desk could check if there were any rooms available with double beds. I had booked through a third-party and because of that, there was nothing they could do, not even check. It was so busy, traffic wise that the level of customer service did not even meet expectations. Even though they […] were servicing a wedding, sports teams, and an anniversary party, the other people staying there not for an event seemed to be overlooked. I had asked for an extra pillow and the response I received, was "We're fully booked and do not have any extra pillows. If there are any available in the morning, we'll bring some up." ...Never received any pillows. If you want the customer service you are expecting, maybe try booking with them directly and you'll receive better than we did? Other than that, I wouldn't recommend only because there was so many people and the amount of traffic (people staying/booked) was overwhelming. Poor customer service for the price and quality of a Hilton Hotel... Read moreGenuine Hotels.com guest review
I took my disabled daughter on this stay. They could not give us a room on the bottom floor or a room close to an elevator. Very inconvenient. Also, they had all the handicapped spaces roped off for maintenance which was a big burden on us. Will stay there again but without having a disabled person with me.Genuine Hotels.com guest review
it would have been ok if you would have given me accurate information.Genuine Hotels.com guest review
Met all my needs. Room was clean and the staff was nice and helpful. Enjoyed the food service in the resturant located in the hotel.Genuine Expedia guest review
The bed seemed firm but very comfortable. Although situated on a freeway the noise on the freeway side was not a problem. The drinking water in the lobby with the fruit in it was very refreshingGenuine Expedia guest review
"Room Not Serviced"
Our room was not made up and services, i.e. trash, linens,towels, and cleaning were not performed on 1 June. We called front desk and one person was sent to perform the services at 10:00 PM that night.Genuine Expedia guest review
goodGenuine Hotels.com guest review
"Recent trip to Allen, TX"
Very clean and relaxing. Bed was so comfortable I wanted to bring it home. Two suggestions: 1) Make vanity in bathroom wider for toiletries 2) put more air into the elevator and the hallways.Genuine Expedia guest review
The breakfast was absolutely wonderful, staff very friendly, food deliciousGenuine Hotels.com guest review
"Wonderful hotel -- would book again!"
Booked this hotel through Expedia to spend a girls weekend in Allen/McKinney, TX. Stayed 3 to a room. The hotel was modern, clean and great price. The staff were super nice and friendly. check in was such a breeze since we had pre-paid thru Expedia -- our stay included 3 cook-to-order breakfasts which was great -- Starbucks coffee ws served which is […] always a plus! Would definitely book to stay here again. Easy access to the hotel on Hwy 75 between Allen and McKinney, TX. Didn't go to the pool, but looked nice with room to lounge around the pool area. Read moreGenuine Expedia guest review
Fantastic breakfast in the morning with made to order items by an excellent chef, rooms are modern and spacious, bed is very comfortable with lots of pillows, decent bathroom and great water pressure. The heated pool was very nice and clean. Very happy with this hotel!Genuine Expedia guest review
"Great stay in Allen"
The hotel was very well maintained and the staff were brilliant. Of exceptional note were the breakfast staff who were very attentive. The chef even cooked special options to meet my peculiar needs. Enough cannot be said of the personal attention and the great rooms they provide.Genuine Hotels.com guest review
"Hilton Garden Inn, I-75 in Allen, TX"
We have stayed at this hotel a number of times but this time we found that some things are not as good. The mattresses in our room were badly worn, they had a slump in them where your upper torso would lie. They were supposed to have some kind of inflatable mattress on them but they didn't work, probably because they weren't even plugged in. We also […] found the towels and washrags to be quite rough. It was like they didn't use any fabric softener in the wash. We will probably stay at this hotel again and just hope that they get these problems fixed. Read moreGenuine Hotels.com guest review
"A great place to stay"
Wife and daughters wanted to do some shopping for Spring break. Since we opted to shop at the Frisco mall, we chose this hotel for proximity and price. Stayed one night. Should have stayed more. Had a nice pool. Great rooms. Comfortable. Friendly staff. Would definitely recommend this hotel!Genuine Hotels.com guest review
"Will stay again"
The staff were very friendly and very accomodating. I arrived late the first night and while the kitchen was closing, they offered to keep it open so that I can have something to eat. The room was clean overall and offered everything I needed for a comfortable stay.Genuine Expedia guest review
"Hilton Garden Inn - great location"
The hotel was great. Everything I expected and even a little nicer than I planned on it being. Location is right by lots of shopping and restaurants. I would stay there again.Genuine Hotels.com guest review
The room had a window mounted air unit that was a little loud, but bearable. Breakfasts were great and very reasonable when paid for online ahead of time. Would stay there again.Genuine Expedia guest review
"Great value for money"
Great value, and the staff were outstanding, couldn't have gone out of their way more. I arrived fairly late, and knew that I would be faced with an hour's wait or more to get an evening meal anywhere else. I got a satisfactory meal fast at the hotel, and the staff were excellent. Room was clean, comfortable, and quiet. I highly recommend the experience, […] and would definitely return. Read moreGenuine Expedia guest review
"Hilton Garden Inn, Allen, Tx"
All services and facilities were excellent. Check-in and out was very easy. Our room was clean and comfortable. Breakfast was very good. All employees were very friendly and helpful. Everyone at the hotel was very polite and informative. A great place to stay before driving into Dallas the next day, or any other time.Genuine Hotels.com guest review
Front desk and people in the cafe were very helpful with directions to the places we were going. Enjoyed our stay.Genuine Hotels.com guest review
"Great hotel for the cost"
Very friendly staff, great breakfast, very nice room with great beds and pillows, and usually I am not the one to stay in a hotel due to the pillows and the bed. But, I would recommend this hotel it was great and comfortable, and for $4.00 dollars more a day, WOW on the breakfast!!Genuine Hotels.com guest review
We stay here every time we visit my daughter. We just love it. The staff is very friendly and the rooms are comfortable and a good size. The best hotel at a great rate!Genuine Hotels.com guest review
very nice hotel, the room was very clean and the whirlpool was amazingGenuine Hotels.com guest review
Hilton Garden Inn in Allen, TX is very close to shopping and dining in Allen, Plano, and Dallas. The facility is as I expected, very clean, the staff was pleasant, even the breakfast was very good. Highly recommend.Genuine Hotels.com guest review
Great hotel will stay again. Breakfast was excellent.Genuine Expedia guest review
"Friendly service in Dallas-Allen"
We truly enjoyed our 3 nights here as we visited our son and his family. You couldn't ask for more exceptional service. In the morning the chef made our breakfasts to order, and then even helped me access wifi for my ipad!!Genuine Expedia guest review
"The Hilton Garden Inn Hotel in Allen, TX"
This was a very comfortable hotel in a great location. I would stay here again.Genuine Hotels.com guest review
The room was very comfortable but our last night which was a saturday night about 2:30am the fire alarm starts too buzz. When we got down from the 3rd floor, the front desk told us "This happens all the time, false alarm" SorryGenuine Hotels.com guest review
We love staying here! The people are always so friendly, the cost is great, it is close to family and is very clean. The only thing I have negative to say about it is; this time when we went to take a shower in the morning there was no hot water. This is the first time that has happened to us.Genuine Hotels.com guest review
"Great hotel for great price"
I moved away from the area several years ago so I was very familiar with the hotel and surrounding areas. When I found our room for a low price I was thrilled. Staff was very friendly- even looking in purses for a safety pin I needed. Room was spotless. Bed is adjustable to allow for a firmer or softer mattress but I didn't find it to be that helpful. […] Would definitely stay there again! Read moreGenuine Hotels.com guest review
"Will definitely go back."
The breakfast was excellent. Service was over the top...Genuine Expedia guest review
When I made my reservation I chose the hotel because I was informed rollaways were no additional charge. When I arrive, they did not know I had reserved one. Second, they told me there would be an additional charge. Third they only had five at the hotel and they were all being used. They provide extra blankets and pillows and I slept on the floor. They […] really should provide free breakfast. Read moreGenuine Hotels.com guest review
"Huge whirlpool in room, tiny stand-up shower"
The room was nice, clean and HUGE! So much walking space. However, there was only a stand-up shower and it was so small that I sat on the bathroom counter to shave my legs. Couldn't shave them in the whirpool bc the water only came out in the bottom of the tub. Also, we did not have cold tap water. Only warm. Not the best when trying to quickly take […] pills before bed. Read moreGenuine Hotels.com guest review
A firm mattress is one thing, but we felt we were sleeping on the floor. Pillow tops would help.Genuine Hotels.com guest review
"hotel was dirty-common areas and room need work"
The hotel when we stayed was dirty. The entrance and elevators had the same smear marks all week-end. Maid staff didn't clean rooms but only made bed and refilled the shampoo not the soap! The glasses in the bath were dirty. The tub stopper was broken. The toilet wouldn;t flush unless I held the handle constantly. The maids didn't put the ironing board […] away, the hairdryer away. Hotel needs good mangement with eye on details! it really makes the difference between a clean excellent stay. I didn't expect this level of disservice from a hilton. Hire new staff! Read moreGenuine Hotels.com guest review
"Great Place to Stay w/ one teensy weensy exception"
Actually, this was a GREAT place to stay. Room faced the freeway but there was absolute silence in the room. Very comfortable. However, an added bonus would have been a place to sit outside. Patrons waiting for cabs had to stand, and those of us just wanting a place to sit and visit had no place to go after the pool closed. But that was minor compared […] to all the pluses this place had. Very convenient to dining and shopping if you want to stay just north of the Dallas craziness. Read moreGenuine Hotels.com guest review
"Great price and really nice!"
The hotel looks like it is pretty new. We stayed in a double queen. The room was very clean but not real big. Overall was a very comfortable stay!Genuine Hotels.com guest review
Our stay was great. We had 12 families at the Hilton. When we woke up Sunday morning we found 5 of our cars broken into.....This was very bad and the hotel assumes no responsibility.......Genuine Hotels.com guest review
When we arrived, the check in staff was very friendly and helpful. The room was great; when we arrived the air was on already and did not have that musty smell you usually have in a motel. The staff at check out was also great; very friendly and very genuine when asking if our stay was enjoyable. Next time in Allen, this will be our home.Genuine Hotels.com guest review
"Garden Inn, Allen Texas"
The hotel was nice. The price was great but did miss not having a free breakfast but that's okay. There is a breakfast buffet that you pay for that was really nice. Perfect location for where we needed to be. Would recommend and would return.Genuine Hotels.com guest review
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