It was quite good though beds were a bit oldGenuine Hotels.com guest review
The entire floor smelt like smoke and all the rooms on that floor where non smoking rooms.Genuine Hotels.com guest review
Staff was awesome! Convenient location. Will stay there again!Genuine Hotels.com guest review
"Game Day weekend"
We stayed for the weekend my room was on the second floor Non-smoking once the elevator doors opened we got a STRONG smell of old cigarettes thru the hall way. Our room didn't smellGenuine Hotels.com guest review
Fine stay, but pool was not too warm nor the jacquezze Beds very comfortable.Genuine Hotels.com guest review
Friendly staff and a speedy check in. Clean hotel overall with easy access to and from HWY 75. Only complaint was the traffic was a bit noisy. I did stay on the west side facing the HWY though. Overall a nice affordable place.Genuine Expedia guest review
The hotel was recommended to us by our brother-in-law. The wedding we attended was just six miles from the hotel and their house was five miles north. We found that for our travels that the location was perfect. Easy access to Dallas and simple directions to and from the airport. The staff was friendly and very helpful in any and all requests or needs […] that we had. The hotel itself was great for our needs and it was clean, quiet and comfortable. Good job Hilton staff. Read moreGenuine Expedia guest review
fabulousGenuine Hotels.com guest review
Hotel staff was very unattentive. They forgot to pick me up with the shuttle and were not timely.Genuine Expedia guest review
"Good location/ok hotel"
A little outdated. Young workers that were nice but seemed a little overwhelmed. Ok rooms and bathrooms.Genuine Expedia guest review
"Good, with a few exceptions"
Elevator was warm (no AC) Mattress was due to be replaced - large area sunken in Coffee was not hotGenuine Hotels.com guest review
I like the condition of the hotel and it surrounding. the staff were not that welcoming and our room was never cleaned during our stay there. the hotel as a whole was niceGenuine Hotels.com guest review
This is a quality hotel!Genuine Hotels.com guest review
The hotel was convenient and what I liked the most about the hotel was that the room was clean, the staff was very helpful and the service was excellent - If I go to Dallas again I will definitely stay at that hotel again.Genuine Expedia guest review
"Home away from home"
My family and I stayed there for two days...it was like home away from home. We felt safe and comfortable our entire stay. Our room was very clean and cozy. We will definately stay there again if we ever get back to Allen, TX.Genuine Hotels.com guest review
"Great location-Allen Pk softball fields & shopping"
I stayed in room 212. The room is very cute and spacey. In great condition and would love to stay at this hotel when we come back. (The only problem with room 212, is the view is literally the back of a large hotel air conditioning or electrical unit. The room is eye level with a connecting roof, so a maintenance man could literally be standing at your […] window. Not a view to have at all. I suggest trying to get a higher floor or request a room that faces the front of the hotel. The hotel is very close to Allen Park which we were attending a softball camp there. Great shopping and eating across the freeway! Read moreGenuine Hotels.com guest review
"Close to the office where I worked."
Good service and accomodated me with one free breakfast. Thanks.Genuine Expedia guest review
This place is fairly good. Room was clean and comfortable. Hotel is convenient. Things I didn't like....no breakfast (one is available, no menu but $$ per plate, not a value!)...cleaning staff was noisy...location of parking versus entrance/elevator was inconvenient. Might consider staying here again but would likely pay a slightly higher rate for a […] place with breakfast. Read moreGenuine Hotels.com guest review
"CLOSE TO FAMILY IN ALLEN"
THE HOTEL IS VERY NICE AND CLEAN. OUR ROOM WAS WONDERFUL AND EVEN THOUGH IT OVERLOOKED THE HIGHWAY IT WAS NOT LOUD. OUR ONLY COMPLAINT WAS THE BREAKFAST WAS PRICED TOO HIGH. I STAYED AT A HILTON IN LOS COLINAS 2 WEEKS AGO AND IT WAS 5.00 CHEAPER. SHOULD BE INCLUDED IN THE ROOM PRICE. WILL STAY WITH YOU AGAIN.Genuine Hotels.com guest review
"OK but there are better options"
1. Air conditioning makes lot of noise 2. Hotel near the freeway so you can hear lot of noise 3. Breakfast is not included (I think). You do not know if you need to pay for it or not. Sometime they charge and sometime they don't 4. Didn't like pillowsGenuine Expedia guest review
The first thing about my experience was that the room was cold but the temp read 72 degrees. We had to se it to 78 in order to feel comfortable. I think the controller was not calibrated. Next I noticed the in the shower that the grouting was not clean.. After our first night and we returned to the room the Ice Bucket was not dumped, no new glasses […] and Toilet Paper was not loaded. That evening I went to take a soak in the outdoors Spa and I almost fell getting into it. The entry steps are not done properly. When seated on the ledge, you would sit higher than I expected, over 1/2 your body out of the water. The water temp was not high enough for my liking. When I went to get out of the Spa I again had trouble because of the poor design of the entry/exit steps. I think this will my first and last visit to this hotel at this location. Read moreGenuine Expedia guest review
The hotel was acceptable. The breakfast left something to be desired.Genuine Hotels.com guest review
"Close to ranger stadium"
Bed was lumpy, tv didn't work at first, wifi Internet had a problem for a while.Genuine Hotels.com guest review
"Good, clean hotel..."
Hotel was clean, employees very friendly, only complaint was wife is allergic to feather pillows so if you have that allergy make sure you request foam pillows when you book room. Overall, nice stay for one night. Would definitely book again.Genuine Hotels.com guest review
This is my second stay. Enjoyed both stays.Genuine Hotels.com guest review
The hotel was very nice and the room was very clean and the beds were very comfortable my only problem is the pool was VERY dirty and my daughter couldn't hardly swim in it the eating area was too small and crowded and we couldn't get breakfast because there was nowhere to sit so we got breakfast elsewhere also they don't tell you upfront that they […] charge a $30 fee to your card if anything happens to the room I was very disturbed by that regardless if I get it back or not I would like to be aware that you are putting it on my card the time of my check in other than that we enjoyed our stay and would come again Read moreGenuine Hotels.com guest review
On one of the 5 days we stayed at the hotel, I contacted the front desk at noon and requested our room to be cleaned up for we were leaving for the day. When we returned at 11:30 PM, the room still wasn't cleaned, bed wasn't made, towels weren't replaced, etc... Place is a bit too busy on weekends! No newspapers available on weekends...Genuine Expedia guest review
"Great Room; Quiet, clean and bed was so comfortabl"
I will surely book a stay with you again. Was very pleased with everything. I would only ask that a complimentary breakfast accompany the room fee.Genuine Hotels.com guest review
2nd time we've stayed here for softball tournaments. Clean, inexpensive and convenient. Always a wonderful experience.Genuine Expedia guest review
"It close to the hwy"
Two things you hope for... A good bed and a chance to watch a movie in it. This hotel had neither. Service nice and friendly...restaurant overpriced and breakfast not great. The positive is its right off the highway but I won't return.Genuine Hotels.com guest review
We had an enjoyable stay at the Hilton. We have stayed at this hotel on a number of occasions and have always been well satisfied.Genuine Hotels.com guest review
"Adjustable Bed Warning"
Our stay at the Hilton Garden Inn Dallas-Allen for a football event was really nice. The only dissappointment was how hard the bed was. After traveling 7 hours from Memphis to Dallas in a car, I was really looking forward to the pleasant sleep experience I always received in the past with Hilton. Unfortunately, I was not aware of the new adjustable […] beds that were in place and thus had the hardest best in the world. I noticed the information as I checked out the next day. I mentioned to the front desk clerk that maybe they need a standing display that mentions this near the elevator or in larger view at check in. She said that I was not the only person who was not aware of the change. She also mentioned that there was suppose to be some type of information on your bed as you arrive in the room. I explained that my room did not contain this information. I will continue to stay at Hilton Brand Hotels, but suggest that maybe this be mentioned by the front desk clerk as part of their welcome during check in. Everything else about this facility was outstanding! Read moreGenuine Hotels.com guest review
"King w/ Whirpool."
Overall, the hotel was pretty good. Was a bit surprised that I had to pay for my breakfast instead of recieveing a free one, but oh well. Big selling point of the room was the whirlpool, thinking I'd get the chance to unwind in there for a bit, but was severely disappointed when only one of the jets worked in the tub. Overall, would stay here again, […] just not in one of the same rooms. Read moreGenuine Hotels.com guest review
"Great for a business stay"
The Hilton Garden Inn was a great place to stay. I was on business, but I would recommend this hotel for either business or leisure. The staff and room were great. It's location is very convenient (right off I-35) to shopping and there are many restaurants close.Genuine Hotels.com guest review
"75 in front of Hotel- close to all + shopping mall"
Confortable Hotel. I had a wonderful stay of 3 days. Recommand it. The outside pool was heated!Genuine Hotels.com guest review
"Very clean and comfortable!"
I love this Hotel. They even charged me after I had already paid expedia, but, have remedied the situation, and were highly apologetic. This Hotel is located close to many North Dallas attractions, like the Allen Outlets. I just felt like it was clean and comfortable.Genuine Expedia guest review
Response by Hilton Garden Inn Dallas-Allen Thank you for your recent stay at the Hilton Garden Inn Dallas/Allen. You business is very important to us. Also, thank you for taking the time to offer your feedback. We strive hard to satisfy every guest, every time. I do hope to see you back soon at our location.
The only problem was we were double-charged by hotels.com and the hotel.Genuine Hotels.com guest review
"Very close to Celebration Park"
I was running a 1/2 marathon at Celebration Park & it was very convenient. The hotel was VERY nice & the best part was a complimentary breakfast that was made to order. We were waited on as well. Also had check out at noon which was nice, as that is later than usual. Staff was super friendly and went out of their way to be extremely personable front […] the front desk, to the chef. Read moreGenuine Hotels.com guest review
"Great hotel in the Allen area"
The room was clean, the beds were comfortable, and the staff was excellent. The jacuzzi was hot and felt great, and the gym had great equipment. I loved the location, as it was ideal for the Allen area.Genuine Expedia guest review
Response by Hilton Garden Inn Dallas-Allen Thank you for your recent stay at the Hilton Garden Inn Dallas/Allen. You business is very important to us. Also, thank you for taking the time to offer your feedback. I am thrilled to hear your stay was excellent. Please visit again soon.
"Quality at a great rate."
Staff very friendly. Excellent made-to-order breakfast. Convenient location. A bit noisier than most.Genuine Expedia guest review
Response by Hilton Garden Inn Dallas-Allen Thank you for staying with us at the Hilton Garden Inn Dallas/Allen. We appreciate your business and your feedback. We hope to see you soon.
The hot tub in the bathroom is awesome!!!Genuine Hotels.com guest review
Great location and friendly staff. The price for our stay was very reasonable also.Genuine Expedia guest review
Response by Hilton Garden Inn Dallas-Allen We appreciate your business and your feedback. We hope to see you soon at the Hilton Garden Inn Dallas/Allen.
"Good family hotel"
Enjoyed the stay, clean rooms with comfortable beds. Great breakfast.Genuine Expedia guest review
Very enjoyable stay, clean, comfortable, and convenient.Genuine Hotels.com guest review
"Lovely but noisy"
The staff was great and the hotel was easy to find. The room was nicely decorated, well maintained and the bed was super comfy. My only issue was that there was a lot noise in the room from the vent to the fridge to the neighboring room's shower.Genuine Hotels.com guest review
it was good--there for a sporting eventGenuine Hotels.com guest review
"Great stay for anyone!"
The staff was so professional and so kind. From Ulyssis at the front desk to the Chef...to housekeeping, everyone was so personal and willing to assist.Genuine Expedia guest review
Response by Hilton Garden Inn Dallas-Allen Thank you for your review of our hotel and staff. We appreciate the feedback. Hope to see you soon!
The hotel room smelled dirty and damp!!Genuine Hotels.com guest review
Easy to find, checking in was fast and easy. The room was pleasant but I was staying with 2 children who woke up hungry and they were expecting breakfast downstairs, I never checked that detail when looking for a room. I know now not to assume that every hotel offers a free breakfast.Genuine Expedia guest review
Good experience. Breakfast was good, thought the price was highGenuine Expedia guest review
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