All hotels in Vienna, Austria
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereRadingerstrasse 2, Vienna, Vienna, 1020, Austria, ‏‎800-491-6126
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4.2 / 5Excellent

Score breakdown (from 372 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.1
  • Comfort
    4.2
  • Condition
    4.1
  • Neighborhood
    3.8
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5.0 / 5Outstanding
"Would stay again"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Convenient location, one block from the UBahn (subway). Great shower. Spacious room. Great price. Little slow getting help from the front desk.
Genuine Hotels.com guest review
Response by Suite Novotel Wien City (ex Messe)
Dear guests! Thank you for your positive review. Yours sincerely, Vienna Thomas Fietzke Resident Manager
4 night business trip May 4, 2015
A Traveler
US
3.0 / 5Good
"Not as good as a few years ago"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    4.0
Room a bit worn - bed was very hard, pillows uncomfortable, room was too hot. Room layout is good, service desk help was very good.
Genuine Hotels.com guest review
Response by Suite Novotel Wien City (ex Messe)
Dear guests! Thank you for your review. I apologize for the inconvenience. Yours sincerely, Vienna Thomas Fietzke Resident Manager
5 night business trip Apr 12, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
clean, modern hotel; convenient to Messe Wien convention center
Genuine Hotels.com guest review
2 night business trip Dec 2, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Very good hotel for family. Clean, stuuff frendly, hotel near subway station. Good breakfast etc..
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
good location very close to a subway stop. The room was pretty big, breakfast was fine. One drawback is the lack of internet - it says the internet is available and you can connect to the wifi but alas I couldn't open even a single page - not in the room nor in the lobby
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Close to subway"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel was a great value for the price - close to the subway to get all around the city
Genuine Expedia guest review
Other trip Nov 20, 2014
DCH
US
4.0 / 5Excellent
"very good choice that doesn't break the bank"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
Stayed here for a convention at Messe Wien. Relatively easy 15 min walk to the convention center, or can take the underground with one easy change of train. Very close to the underground station (U1), which made for easy exploration of Vienna. Almost no restaurants/bars/coffee houses nearby, so you will be running for something to eat but generally isn't a problem as you will be sightseeing anyway (or at meetings). Room was clean & nice (bathroom did have doors), unexpectedly large with some mobile furniture options to allow you to configure as worked best for you. BEWARE: Internet was completely horrible at this hotel- the worst I have ever experienced at a hotel. My internet worked fine in other hotels/convention center, so this was a Suite Novotel issue. If internet is critical to your stay, you would be better off elsewhere.
Genuine Hotels.com guest review
8 night business trip Sep 13, 2014
Steve
US
4.0 / 5Excellent
"Perfect for the price"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Hotel rooms are perfect for a family of four with a fridge and microwave and full TV and movies service. Bathrooms and showers were clean and fresh but remind me of a mobile home or airplane. Only major complaint is that there is no door on the area with the tub and shower. We had to close the room separator each time and this was not very convenient when you are a family with teenage children. Price wax reasonable and hotel was a 2 minute walk from the train.
Genuine Hotels.com guest review
3 night trip Aug 22, 2014
Minihaha
US
2.0 / 5Fair
"Worst hotel staff"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
Small suite with no door for the bathroom. The staff were not friendly, rude and impolite!
Genuine Expedia guest review
Other trip Aug 6, 2014
jakie
US
5.0 / 5Outstanding
"Nice hotel close to the city and near metro"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The only draw back is the slow internet connection. The breakfast is good; the room is large enough, and very clean. the staff are pleasant and efficient. My overall experience was very good and we much enjoyed our stay. I would recommend suite Novotel to anyone.
Genuine Expedia guest review
Other trip Aug 3, 2014
sam, Beirut
US
1.0 / 5Poor
"Pathetic hotel with appalling customer service."
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Stayed here in July 2014. Let me start with the positives (since that's not too much): 1. Good location close to the underground and riverside The negatives (where do I start!): 1. Rude and insensitive staff - our toilet light was not working when we got in and we told the front desk THRICE to check this up before we left the room for the day. On our return to the hotel at midnight, this was still not taken care of. On asking, we were simply told that he did not have time and can change my room if we cannot live with a dark toilet 2. Once we changed the room at 1am, I went back to ask for the keys to the earlier room since I had left my charger, and arrogant front desk guy scowls & grumbles before handing over the keys 3. The next day, when we got back in the evening, the towels were not replaced (we had put them on the floor to be changed as is the norm), and the same used towel was put back on the rack, UNFOLDED 4. The soap gel dispenser in the shower was empty for 2 days - shows the housekeeping staff doesn't event bother to have a look 5. There are no doors to the bathroom, and on mentioning this to the front desk, the guy tells my wife what the problem is since you are staying with your husband! 6. The AC vent faces the wall near the door, can get pretty warm I would have expected more from a Novotel hotel (even if this seems to be a poorer cousin), and the brand Novotel is why we chose to stay, and now I regret it. ADVICE - AVOID AT ALL COSTS!!
Genuine Expedia guest review
Other trip Jul 20, 2014
Sahuster
US
3.0 / 5Good
"Average hotel"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Novotel is a high end chain but this one is quite average. The BF is good though.
Genuine Hotels.com guest review
2 night trip Jun 30, 2014
Tuan
US
5.0 / 5Outstanding
"Very nice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
The hotel is very nice and probably the best room we stayed in Europe. It is not close enough to the center of Vienna, but very accessible since there is Metro station very close and would get you to the center in less than 10 minutes.
Genuine Hotels.com guest review
3 night trip with friends Jun 24, 2014
A Traveler
US
4.0 / 5Excellent
"Nice clean hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Close to subway. Staff is friendly. Room is clean.
Genuine Expedia guest review
Other trip May 5, 2014
A Traveler
US
4.0 / 5Excellent
"Nice... but"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Liked the location. Half a block from the metro station. Staff was helpful. Neighborhood was quiet. Lay out in the room was weird. The toilet was separated from the bathroom. Bathroom didn't have a door and I was traveling with a friend and that was kind of awkward. Other than that, very nice hotel
Genuine Hotels.com guest review
3 night trip with friends Apr 11, 2014
Jose
US
3.0 / 5Good
"Nice hotel, close to Vienna center."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Reasonable price (family 2+2) for the weekend stay in hotel close to Vienna Prater. The good option to choose was to include breakfast during reservation.
Genuine Expedia guest review
Other trip Apr 27, 2014
Andy
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    4.0
We enjoyed our staying in that hotel
Genuine Venere guest review
Other trip Apr 1, 2014
A Traveler
US
5.0 / 5Outstanding
"Great family friendly hotel near metro!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Quiet, well thought out, spacious rooms with comfortable sofa bed and trundle for kids. No restaurants nearby but near metro.. so no problem! Quiet neighborhood, no street noises. Good night sleep and super nice breakfast buffet for reasonable price.
Genuine Expedia guest review
Other trip Feb 19, 2014
Elizabeth
US
4.0 / 5Excellent
"Good hotel for family, close to Attraction park"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
In room are not comfortable WC and beds. Menu has not including foods for small childs. Hotel is about 1 km till Attraction park and several green parks, that is make his hotel very flexible for familys with kids. Hotel has not restoran for lunch or dinner and no restorans around 1km
Genuine Expedia guest review
Other trip Jan 10, 2014
Pavel Melnikov
US
4.0 / 5Excellent
"Clean and well kept, close to subway, affordable."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
The room was quite clean and spacious - excellent value for the price. There is not a whole lot to see in the immediate vicinity around the hotel but it is very close to the subway which makes it very easy to get around. Note that there is no iron in the room - there is one "ironing room" on one of the floors. The hair dryer wasn't all that great. The "fitness center" was a huge disappointment. Basically, one bike and one "universal" which wasn't all that good. Plus, you have to walk by the dining area which is somewhat awkward given how sweaty you might be.
Genuine Hotels.com guest review
3 night business trip Nov 3, 2013
AJ
US
5.0 / 5Outstanding
"Great value, large room, delicous breakfast"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
The hotel was located conveniently close to the Underground and about 10 minutes from the old city. The rooms was large and modern. The furniture and fittings were low quality but looked good. The breakfast was excellent and the staff were very friendly.
Genuine Hotels.com guest review
1 night business trip Oct 7, 2013
A Traveler
US
4.0 / 5Excellent
"Nice hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Will come back
Genuine Hotels.com guest review
1 night family trip Jul 25, 2013
A Traveler
US
5.0 / 5Outstanding
"Good choice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Clean modern setup. Little far from attractions.
Genuine Hotels.com guest review
2 night family trip Jun 26, 2013
World traveller
US
5.0 / 5Outstanding
"Great and very functional with unique style"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Overall the hotel was great. The style of the rooms is very unique. It feels a little plasticky at first but it is actually very comfy and nice. The shower and toilette feel at times like the lavatory on an airplane or the restroom of a spaceship. But it's all very functional and clean and a lot more comfy than anything you would find on an airplane. Give it a try unless you insist on the old fashioned (fake) wood style of most hotels.
Genuine Hotels.com guest review
3 night family trip Jul 14, 2013
A Traveler
US
5.0 / 5Outstanding
"very close to the metro station"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
10 min to the center, very nice hotel, position is perfect.
Genuine Expedia guest review
Other trip Jul 6, 2013
Pavel
US
5.0 / 5Outstanding
"Nice Hotel in Nice Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
We stayed for 3 nights. The room was for 3 people and there was plenty of space. Very efficient floor plan. Had to ask for additional coat hangers, they came in the room less than 5 minutes from my call. On a couple of other occasions the hotel service and reception were very responsive and kind. Location is 1 block from the U line and a 10-12 minute ride to the heart of the city. Our rate included free Wi-Fi and breakfast, the staff made sure there was plenty of everything (food) at all times between 6 and 11 am. Will definitely stay again.
Genuine Hotels.com guest review
3 night trip May 24, 2013
Stefan
US
5.0 / 5Outstanding
"Good hotel, excellent staff, easy access to U"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Good, spacious rooms. Well-maintained facilities. Located with easy access to main tourist destinations via U, which is less than 50 meters from the hotel. Staff were extremely helpful and cooperative. We stayed as three families in three rooms, and no one had any reason for complaint. I'd stay there again in a heartbeat.
Genuine Hotels.com guest review
3 night family trip Mar 21, 2013
SRS
US
3.0 / 5Good
"Ok hotel for family"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
the hotel is hard to find with GPS. plastic bathroom. you can hear all noises, including street
Genuine Expedia guest review
Other trip Jan 14, 2013
vasile
US
4.0 / 5Excellent
"Great value hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    5.0
  • Neighborhood
    -
We called from the airport for directions. We were told the wrong platform so we started the trip with a scenic ride through the Vienna countryside. Once we turned around, we found the place without problem. The hotel is not in the prettiest or most happening part of the city but it is 1 block from the subway, which gets you everywhere. Since we didn't hang out at the hotel, the location was fine for us. It is also a 10 minute walk to Prater Park. The staff is exceptional, full of wonderful information (and patience) to get you where you want to go. The breakfast was awesome- spend a few extra dollars to start your day off right! The room was nice and spacious for our family (we had 4- in a double and 2 twins). Bathroom and toilet are separate areas, which is nice. Also, shower and tub are separate which is nice too. The beds were ridiculously uncomfortable which is my only complaint!
Genuine Expedia guest review
Other trip Nov 26, 2012
A Traveler
US
4.0 / 5Excellent
"Good Hotel in a Very Good Location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel is very close to a tram stop. The connections to town are so convienient. The hotel itself was good. The staff was ok. I think they could be a bit more welcoming and warmer. And provide help in areas such as information on what to do in Vienna or around town. The breakfast was fabulous. Great variety, plenty to eat! It really gives us a good start to the day. Overall, I would consider returning back to this hotel.
Genuine Hotels.com guest review
3 night family trip Oct 26, 2012
Thomas
US
5.0 / 5Outstanding
"Convenient to all sights by Subway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
A plumbing contractors dream. If you have need of a plumbing fixture, they have it. The room was clean, and the staff was responsive and pleasant.
Genuine Hotels.com guest review
3 night trip Oct 4, 2012
A Traveler
US
5.0 / 5Outstanding
"Outstanding value!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Great place to stay. The location is about 100m from Vogarten Strasse on the U1 subway. The rooms were well appointed. Free movies on the TV. Free wireless internet. Parking was only 12 euro for the night. I would highly recommend this hotel if you are wanting to take the u-bahn into the center of vienna.
Genuine Hotels.com guest review
2 night trip Oct 5, 2012
Mikel
US
5.0 / 5Outstanding
"A very good hotel for the money paid."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
We managed to find a good deal, for a double bed plus a single one(3 persons) including the breakfast. Room was very clean and quite due to the fact that was facing the internal courtyard, eventhough I think wouldn't matter as the hotel is located on a quiet street. The AC was powerful enough to cool the room. The WiFi was good enough, however I was using the cable. Breakfast had the same choices, however for 3 days would not matter, to have a different choice everyday. Overall was a very pleasant stay, easy access to Underground, close to a grocery store, if needed. I would consider this hotel for a future visit in Vienna.
Genuine Hotels.com guest review
4 night family trip Aug 14, 2012
Adrian
US
3.0 / 5Good
"Ok but not great, service sucks"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    3.0
Hotel itself was not bad. Location is decent, close to the subway which can get you anywhere. The building seemed fairly well kept up. However, when we plugged in the phone charger, with the proper power converter, the fuse blew out and fried the phone charger and the power went out in the entire room. When I went down to tell the front desk, they were familiar with this problem as it happened before and new exactly how to fix it. They reset the circuits and the power came back. The problem was that they didn't really do anything about the charger. They said it wasn't a hotel problem and gave us an insurance form to fill out. They asked us to write out the problem in detail and give our bank information so that they could send it to the insurance company. They said it was up to the insurance company and we would likely not get our money back because this would be hard to prove. We decided it was not worth the hassle not to fill out the form and give the bank information for $50. They also seemed to not care that the fuses kept blowing out and frying customers electronics.
Genuine Hotels.com guest review
2 night trip with friends Jun 23, 2012
Nick
US
5.0 / 5Outstanding
"Great suites hotel near center."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent hotel, it is 1 block from the metro, near the historic center.
Genuine Expedia guest review
Other trip Jun 30, 2012
ED
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Very new and modern feelings"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
This hotel looks very newly built inside/outside building.
Genuine Hotels.com guest review
Response by Suite Novotel Wien City (ex Messe)
Dear guests! Thank you for your positive review. Yours sincerely, Vienna Thomas Fietzke Resident Manager
1 night family trip May 8, 2015
YONGHO
IE
4.0 / 5Excellent
"Nice hotel, superb value"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
It was kind of a mix bag of experience with this hotel. We booked to stay 3 nights at the hotel but upon arrival we were told that they were overbooked for the first night so we were directed to a nearby hotel which were of a higher official rating. The staff on duty was nice about this, and we were able to claim back the amount for the other hotel and taxi ride (although we have to fist paid for them by ourselves). The problem is that the other hotel's room was small and old, but since this is not a review of that hotel per say I will not say too much about that. Overall the overbooking has been a hassle (extra travel, checking out and checking in, waste of time, etc) although they do try their best to minimize the hassle, eg our room was available the next day early in the morning for us to check in. The hotel room itself was nice. Big and spacious, well equipped. Very good value for money. It's also located very near the metro station although it's a bit of a distance from the city center, but the close proximity with the metro makes up for this. Overall it was a nice stay although I do think they have a propensity to overbooking as on the 3rd day morning we saw another family being sent to another hotel. I do hope they can manage their booking better.
Genuine Hotels.com guest review
Response by Suite Novotel Wien City (ex Messe)
Dear guests! Thank you for your positive review. Yours sincerely, Vienna Thomas Fietzke Resident Manager
3 night family trip Apr 4, 2015
Chee Wei
SG
4.0 / 5Excellent
"Good"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Good
Genuine Hotels.com guest review
Response by Suite Novotel Wien City (ex Messe)
Dear guests! Thank you for your positive review. Yours sincerely, Vienna Thomas Fietzke Resident Manager
3 night trip Mar 31, 2015
Naushad
IN
5.0 / 5Outstanding
"Great weekend getaway"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very comfortable, excellent breakfast, convenient location
Genuine Hotels.com guest review
Response by Suite Novotel Wien City (ex Messe)
Dear guests! Thank you for your positive review. Yours sincerely, Vienna Thomas Fietzke Resident Manager
4 night romance trip Mar 19, 2015
Rachel
GB
5.0 / 5Outstanding
"family stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We enjoyed our stay at hotel.
Genuine Hotels.com guest review
Response by Suite Novotel Wien City (ex Messe)
Dear guests! Thank you for your positive review. Yours sincerely, Vienna Thomas Fietzke Resident Manager
2 night family trip Feb 14, 2015
A Traveler
IE
4.0 / 5Excellent
"Good"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The only issue we faced is that we had no WiFi which is very important for the travellers.
Genuine Hotels.com guest review
Response by Suite Novotel Wien City (ex Messe)
Dear guests! Thank you for your positive review. Yours sincerely, Vienna Thomas Fietzke Resident Manager
2 night family trip Dec 27, 2014
A Traveler
IE
3.0 / 5Good
"Just ok"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
No wifi during the 5 days! Very disappointed. Everything else was good
Genuine Hotels.com guest review
Response by Suite Novotel Wien City (ex Messe)
Dear guests! Thank you for your review. Yours sincerely, Vienna Thomas Fietzke Resident Manager
5 night family trip Dec 27, 2014
Bouchra
IE
4.0 / 5Excellent
"Good hotel in convenient location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Our room was a very good size with an option to divide it into two rooms, which was very handy when travelling with a young child. Having the fridge and microwave was also very useful. There is a U-Bahn stop a block away and a grocery store on the next corner, all very convenient. Our only real issue was with breakfast which was crowded and chaotic, particularly on the weekend. There was just not enough room for all the guests. If a bigger breakfast space could be provided, I would give the hotel a 5/5 rating.
Genuine Expedia guest review
Other trip Dec 23, 2014
Stacy
GB
3.0 / 5Good
"Rates change on check out"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel is adequate. Sterile neighbourhood but close to subway to go to more interesting places. Real issue around rates though. They demand total payment on checkin. They assure that if you need an early departure they will refund difference. I tried this and they then "increased the daily rate" and determined that I owed them money to leave early! Worst billing practice I have ever seen. Won't be returning.
Genuine Expedia guest review
Other trip Dec 14, 2014
Ted
CA
5.0 / 5Outstanding
"Nice hotel and close to transport links"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We have just come back from a really good trip to vienna and this was made even more enjoyable by having a good hotel. This hotel is situated within no more than 100 metres of the Vorgatenstrasse U-Bahn station with direct links to the centre. The room was big and had a shower wet room and bath. The room was clean and maintained. The staff were friendly and spoke English aswell as German. The stay would be recommended to others.
Genuine Expedia guest review
Other trip Nov 20, 2014
Chris
GB
4.0 / 5Excellent
"Great large room in a sterile neighbourhood"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Room is great. One. Block from subway. But the neighbourhood is modern and soul less. Not what most people come to Vienna to see.
Genuine Expedia guest review
Other trip Nov 20, 2014
ted
CA
5.0 / 5Outstanding
"Excellent hotel though price a bit ex"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Nice and spacious room, the hotel is just beside a ubahn station and few steps away from the danube river. Staff are very friendly and the beds are comfy
Genuine Hotels.com guest review
1 night trip with friends Oct 25, 2014
A Traveler
GB
3.0 / 5Good
"Needs a refurb"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
We have stayed in various Suite Novotel previously, and you know exactly what you are going to get in terms of room design. They suit us well with two teenage children, with adequate beds and a small fridge. This one, however, is looking very worn and tatty. Our room did not even have the doors to the bathroom. Breakfast was a total scrum, and not terribly well organised. Location was OK, good for a 10 minute walk in the evening to Prater, and an easy tube ride to Stephansplatz.
Genuine Expedia guest review
Other trip Aug 19, 2014
Devon Man
GB
5.0 / 5Outstanding
"GREAT Hotel! AMAZING rooms!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
One of the best rooms i ever seen! Superbly equipped, comfortable, indulging. A pleasure! (No bathroom door if you mind, we didn't).Right next to the giant amusement park and 20 minutes from the airport. We have no idea relative to the city center.
Genuine Hotels.com guest review
1 night family trip Jul 24, 2014
Yoed
IL
5.0 / 5Outstanding
"Close to metro station"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Convenient location, although not in the city, close to metro station.
Genuine Expedia guest review
Other trip Jul 16, 2014
A Traveler
AU
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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