clean, modern hotel; convenient to Messe Wien convention centerGenuine Hotels.com guest review
"very good choice that doesn't break the bank"
Stayed here for a convention at Messe Wien. Relatively easy 15 min walk to the convention center, or can take the underground with one easy change of train. Very close to the underground station (U1), which made for easy exploration of Vienna. Almost no restaurants/bars/coffee houses nearby, so you will be running for something to eat but generally […] isn't a problem as you will be sightseeing anyway (or at meetings). Room was clean & nice (bathroom did have doors), unexpectedly large with some mobile furniture options to allow you to configure as worked best for you. BEWARE: Internet was completely horrible at this hotel- the worst I have ever experienced at a hotel. My internet worked fine in other hotels/convention center, so this was a Suite Novotel issue. If internet is critical to your stay, you would be better off elsewhere. Read moreGenuine Hotels.com guest review
"Perfect for the price"
Hotel rooms are perfect for a family of four with a fridge and microwave and full TV and movies service. Bathrooms and showers were clean and fresh but remind me of a mobile home or airplane. Only major complaint is that there is no door on the area with the tub and shower. We had to close the room separator each time and this was not very convenient […] when you are a family with teenage children. Price wax reasonable and hotel was a 2 minute walk from the train. Read moreGenuine Hotels.com guest review
"Worst hotel staff"
Small suite with no door for the bathroom. The staff were not friendly, rude and impolite!Genuine Expedia guest review
"Nice hotel close to the city and near metro"
The only draw back is the slow internet connection. The breakfast is good; the room is large enough, and very clean. the staff are pleasant and efficient. My overall experience was very good and we much enjoyed our stay. I would recommend suite Novotel to anyone.Genuine Expedia guest review
"Pathetic hotel with appalling customer service."
Stayed here in July 2014. Let me start with the positives (since that's not too much): 1. Good location close to the underground and riverside The negatives (where do I start!): 1. Rude and insensitive staff - our toilet light was not working when we got in and we told the front desk THRICE to check this up before we left the room for the day. On our […] return to the hotel at midnight, this was still not taken care of. On asking, we were simply told that he did not have time and can change my room if we cannot live with a dark toilet 2. Once we changed the room at 1am, I went back to ask for the keys to the earlier room since I had left my charger, and arrogant front desk guy scowls & grumbles before handing over the keys 3. The next day, when we got back in the evening, the towels were not replaced (we had put them on the floor to be changed as is the norm), and the same used towel was put back on the rack, UNFOLDED 4. The soap gel dispenser in the shower was empty for 2 days - shows the housekeeping staff doesn't event bother to have a look 5. There are no doors to the bathroom, and on mentioning this to the front desk, the guy tells my wife what the problem is since you are staying with your husband! 6. The AC vent faces the wall near the door, can get pretty warm I would have expected more from a Novotel hotel (even if this seems to be a poorer cousin), and the brand Novotel is why we chose to stay, and now I regret it. ADVICE - AVOID AT ALL COSTS!! Read moreGenuine Expedia guest review
Novotel is a high end chain but this one is quite average. The BF is good though.Genuine Hotels.com guest review
The hotel is very nice and probably the best room we stayed in Europe. It is not close enough to the center of Vienna, but very accessible since there is Metro station very close and would get you to the center in less than 10 minutes.Genuine Hotels.com guest review
"Nice clean hotel"
Close to subway. Staff is friendly. Room is clean.Genuine Expedia guest review
Liked the location. Half a block from the metro station. Staff was helpful. Neighborhood was quiet. Lay out in the room was weird. The toilet was separated from the bathroom. Bathroom didn't have a door and I was traveling with a friend and that was kind of awkward. Other than that, very nice hotelGenuine Hotels.com guest review
"Nice hotel, close to Vienna center."
Reasonable price (family 2+2) for the weekend stay in hotel close to Vienna Prater. The good option to choose was to include breakfast during reservation.Genuine Expedia guest review
"Great family friendly hotel near metro!"
Quiet, well thought out, spacious rooms with comfortable sofa bed and trundle for kids. No restaurants nearby but near metro.. so no problem! Quiet neighborhood, no street noises. Good night sleep and super nice breakfast buffet for reasonable price.Genuine Expedia guest review
"Good hotel for family, close to Attraction park"
In room are not comfortable WC and beds. Menu has not including foods for small childs. Hotel is about 1 km till Attraction park and several green parks, that is make his hotel very flexible for familys with kids. Hotel has not restoran for lunch or dinner and no restorans around 1kmGenuine Expedia guest review
"Clean and well kept, close to subway, affordable."
The room was quite clean and spacious - excellent value for the price. There is not a whole lot to see in the immediate vicinity around the hotel but it is very close to the subway which makes it very easy to get around. Note that there is no iron in the room - there is one "ironing room" on one of the floors. The hair dryer wasn't all that great. The […] "fitness center" was a huge disappointment. Basically, one bike and one "universal" which wasn't all that good. Plus, you have to walk by the dining area which is somewhat awkward given how sweaty you might be. Read moreGenuine Hotels.com guest review
"Great value, large room, delicous breakfast"
The hotel was located conveniently close to the Underground and about 10 minutes from the old city. The rooms was large and modern. The furniture and fittings were low quality but looked good. The breakfast was excellent and the staff were very friendly.Genuine Hotels.com guest review
Will come backGenuine Hotels.com guest review
Clean modern setup. Little far from attractions.Genuine Hotels.com guest review
"Great and very functional with unique style"
Overall the hotel was great. The style of the rooms is very unique. It feels a little plasticky at first but it is actually very comfy and nice. The shower and toilette feel at times like the lavatory on an airplane or the restroom of a spaceship. But it's all very functional and clean and a lot more comfy than anything you would find on an airplane. […] Give it a try unless you insist on the old fashioned (fake) wood style of most hotels. Read moreGenuine Hotels.com guest review
"very close to the metro station"
10 min to the center, very nice hotel, position is perfect.Genuine Expedia guest review
"Nice Hotel in Nice Location"
We stayed for 3 nights. The room was for 3 people and there was plenty of space. Very efficient floor plan. Had to ask for additional coat hangers, they came in the room less than 5 minutes from my call. On a couple of other occasions the hotel service and reception were very responsive and kind. Location is 1 block from the U line and a 10-12 minute […] ride to the heart of the city. Our rate included free Wi-Fi and breakfast, the staff made sure there was plenty of everything (food) at all times between 6 and 11 am. Will definitely stay again. Read moreGenuine Hotels.com guest review
"Good hotel, excellent staff, easy access to U"
Good, spacious rooms. Well-maintained facilities. Located with easy access to main tourist destinations via U, which is less than 50 meters from the hotel. Staff were extremely helpful and cooperative. We stayed as three families in three rooms, and no one had any reason for complaint. I'd stay there again in a heartbeat.Genuine Hotels.com guest review
"Ok hotel for family"
the hotel is hard to find with GPS. plastic bathroom. you can hear all noises, including streetGenuine Expedia guest review
"Great value hotel"
We called from the airport for directions. We were told the wrong platform so we started the trip with a scenic ride through the Vienna countryside. Once we turned around, we found the place without problem. The hotel is not in the prettiest or most happening part of the city but it is 1 block from the subway, which gets you everywhere. Since we didn't […] hang out at the hotel, the location was fine for us. It is also a 10 minute walk to Prater Park. The staff is exceptional, full of wonderful information (and patience) to get you where you want to go. The breakfast was awesome- spend a few extra dollars to start your day off right! The room was nice and spacious for our family (we had 4- in a double and 2 twins). Bathroom and toilet are separate areas, which is nice. Also, shower and tub are separate which is nice too. The beds were ridiculously uncomfortable which is my only complaint! Read moreGenuine Expedia guest review
"Good Hotel in a Very Good Location"
The hotel is very close to a tram stop. The connections to town are so convienient. The hotel itself was good. The staff was ok. I think they could be a bit more welcoming and warmer. And provide help in areas such as information on what to do in Vienna or around town. The breakfast was fabulous. Great variety, plenty to eat! It really gives us a good […] start to the day. Overall, I would consider returning back to this hotel. Read moreGenuine Hotels.com guest review
"Convenient to all sights by Subway"
A plumbing contractors dream. If you have need of a plumbing fixture, they have it. The room was clean, and the staff was responsive and pleasant.Genuine Hotels.com guest review
Great place to stay. The location is about 100m from Vogarten Strasse on the U1 subway. The rooms were well appointed. Free movies on the TV. Free wireless internet. Parking was only 12 euro for the night. I would highly recommend this hotel if you are wanting to take the u-bahn into the center of vienna.Genuine Hotels.com guest review
"A very good hotel for the money paid."
We managed to find a good deal, for a double bed plus a single one(3 persons) including the breakfast. Room was very clean and quite due to the fact that was facing the internal courtyard, eventhough I think wouldn't matter as the hotel is located on a quiet street. The AC was powerful enough to cool the room. The WiFi was good enough, however I was […] using the cable. Breakfast had the same choices, however for 3 days would not matter, to have a different choice everyday. Overall was a very pleasant stay, easy access to Underground, close to a grocery store, if needed. I would consider this hotel for a future visit in Vienna. Read moreGenuine Hotels.com guest review
"Ok but not great, service sucks"
Hotel itself was not bad. Location is decent, close to the subway which can get you anywhere. The building seemed fairly well kept up. However, when we plugged in the phone charger, with the proper power converter, the fuse blew out and fried the phone charger and the power went out in the entire room. When I went down to tell the front desk, they were […] familiar with this problem as it happened before and new exactly how to fix it. They reset the circuits and the power came back. The problem was that they didn't really do anything about the charger. They said it wasn't a hotel problem and gave us an insurance form to fill out. They asked us to write out the problem in detail and give our bank information so that they could send it to the insurance company. They said it was up to the insurance company and we would likely not get our money back because this would be hard to prove. We decided it was not worth the hassle not to fill out the form and give the bank information for $50. They also seemed to not care that the fuses kept blowing out and frying customers electronics. Read moreGenuine Hotels.com guest review
"Great suites hotel near center."
Excellent hotel, it is 1 block from the metro, near the historic center.Genuine Expedia guest review
"Suite Novotel Wien"
The toilette room (?) is similar to the ones in RVs without any ventilation. The room smelled of urine and if the door was left open the entire hotel room smelled.Genuine Hotels.com guest review
"Excellent hotel though price a bit ex"
Nice and spacious room, the hotel is just beside a ubahn station and few steps away from the danube river. Staff are very friendly and the beds are comfyGenuine Hotels.com guest review
"Needs a refurb"
We have stayed in various Suite Novotel previously, and you know exactly what you are going to get in terms of room design. They suit us well with two teenage children, with adequate beds and a small fridge. This one, however, is looking very worn and tatty. Our room did not even have the doors to the bathroom. Breakfast was a total scrum, and not terribly […] well organised. Location was OK, good for a 10 minute walk in the evening to Prater, and an easy tube ride to Stephansplatz. Read moreGenuine Expedia guest review
"GREAT Hotel! AMAZING rooms!"
One of the best rooms i ever seen! Superbly equipped, comfortable, indulging. A pleasure! (No bathroom door if you mind, we didn't).Right next to the giant amusement park and 20 minutes from the airport. We have no idea relative to the city center.Genuine Hotels.com guest review
"Close to metro station"
Convenient location, although not in the city, close to metro station.Genuine Expedia guest review
We stayed in this hotel 8 nights and tremendously enjoyed our stay . The location is great, just one block away from the subway station on U1 line. It takes you less than 15 minutes and you are on Stephansplatz. The room is awesome, with a kitchenette, refrigerator, microwave, kettle, etc. We did not take a breakfast (the cost of 13Euro/person seems […] to be quite high), so I can't comment on the quality of breakfast. In any case, a big supermarket Eurospar is just across the street. Read moreGenuine Hotels.com guest review
"Racist behaviour from staff. Poor overall service."
Would not recommend this hotel. I checked in on the 19 June 2014 and I witnessed one of the bar/reception staff being racist. He loudly asked one of the guest if they were Chinese ( luckily he wasn't ) and then went on making random noises mocking the Chinese. I was just by the reception and he was saying it loud enough for the entire lobby to hear […] him. When he noticed that I overheard this, instead of apologising he just starred at me challenging me to react - I am Singaporean of Chinese ethnicity. This behaviour is unacceptable and I found this extremely offensive and rude. Inexcusable and not what I expected from Novotel. General service was also very poor. Another receptionist was not helpful when I asked about general tourist attractions. Instead I was just shoved a whole bunch of brochures. Simple request such as a change of towels were ignored. When I called the reception again, I was asked to come down and collect it. There wasn't even an apology for not bringing it up at first. The rooms are at least decent size. A little dated but clean. Location is good, it's right next to the metro station. Breakfast was good too. Also as a warning. The bathroom has no door so if you're not a couple it's a little awkward. I would not however come back or recommend. It almost ruined my holiday. Racist behaviour from the particular Novotel staff and poor overall service. I'd recommend everyone stay well away. Read moreGenuine Hotels.com guest review
Hotel was in great location as we stayed because of the Vienna marathon. It is also 50m from metro station so really easy to get into city centre. The hotel was very clean and all the staff very courteous and helpful. Room was large and spacious with separate toilet and bathroom - bathroom had no door which we found a little odd but not really a pr […] oblem. Read moreGenuine Expedia guest review
Room card doesn't work during check-in for 3 times!! Then once a day u need to 'charge' room card, it continues for 2 days. WI-FI is slow, gym room is lack of maintenance, others r fine, overall ok of the hotel. Room doesn't suit for twin traveller, it suits couple and family better.Genuine Hotels.com guest review
"Basic but nice sized room"
Technical problems spoiled the experience. The door wouldn't lock; the gave another guest the same room; the "free" movies didn't work. Other than that it was fine.Genuine Hotels.com guest review
"Not bad !"
Did not exactly meet expectations - charged for parking and breakfast - didnt know it but thats my mistake. Close to the metro so connecting to places wasnt an issue. The reception was ok not exactly welcoming..could be better.Genuine Hotels.com guest review
"Great stay at the suite novotel Wien city."
spent 5 nights during the end of august 2013 at suite novotel Wien city and the experience was terrific. Staff were both friendly and very helpful and would help with anything no matter what the problem,rooms were really spacious with a seperate toilet room as well as a walk in shower and a nice sized bath with additional shower mixer. There was a Small […] kitchenette which was really well laid out and most importantly for us Brits you also got the use of a kettle. Excellently located to both a huge eurospar and the vorgartenstrabe station which is on the u1 line,only 1 stop from the prater theme park (praterstern station) where you can get connections to anywhere in the city as well as a connecting s7 train to Vienna international airport. Vienna is a fantastic city which we enjoyed more than what we thought we would,at no time did we feel unsafe during our stay and we was venturing out at all sorts of times. There's Many attractions to keep the whole family amused and I highly recommend this destination to the point I'd like to return. Read moreGenuine Expedia guest review
Really nice hotel for the money. One block from subway and grocery store. Limited parking, hard beds, bad pillows. Nice to have air that worked and microwave. Would recommend.Genuine Hotels.com guest review
"Quality and great value of money."
An overall pleasant stay. the room for four people was a little bit small. no much space to move around but as i understand that's the general rule for Paris hotels. There was just one minor incident with a housekeeper who was keeping knocking on our door, on our last day, in order to see whether she could start cleaning the room. It was a little bit […] strange, because we were leaving on that day. She should have known that and waited until after our departure.Also it happened another one morning during our stay. Read moreGenuine Hotels.com guest review
"great hotel to be a tourist."
In the hot weather we had, it was very comfortable that the room had a good air conditioning. Also it was very convenient that it is so close to a tube (metro) station.Genuine Expedia guest review
"Nice express hotel"
Convenient location, didn't have to use our car to commute to the old town, the room had microwave, fridge and electrical kettle. Parking and breakfast could be cheaper though.Genuine Expedia guest review
We had a great stay! The breakfast was fantastic and the best we saw in Europe. The room met our needs and the location was perfect right next to a metro stop and several grocery stores.Genuine Hotels.com guest review
We enjoyed our stay very much. Great breakfast, very friendly and helpful staff.Great location, only a few meters from metro, where for very little money you can go anywhere in Vienna.Genuine Hotels.com guest review
Enjoyed our stay it was just beside the underground and we were very happy with our stay.Genuine Hotels.com guest review
"OK room, but poor services"
I stayed four nioghts in this hotel and am not pareticularly satisfied. The room was quite nice, but nothing worked in this hotel. The refridgerator in my room did not work. They fixed it the second day, but next day it stopped working again. I had brought some drinks and food that got warm and almost destroyed. They also boast about free multimedia […] in the room, but the system did not work (e.g. movie on demand, different TV-channels etc). The Wi-fi was slow and useless - not even good for checking e-mails etc. The last day, also the air-condition stopped working and the temperature in the room became unpleasant. The staff at the hotel said they were sorry, but did not do anything to fix the problems (the fridge was fixed and remained working for half a day....). The last day I did not get the room cleaned because I was in the room when they came to clean the room, and they did not have time to come back later. Glasses, cups and cutlery was all plastic and disposable and I guess this is not good in these days of environmental focus. For a hotel in this price range, I expect more, so I would advice against booking at this hotel. On the positive side, the hotel is located very close to the metro station, although the area itself is not very interesting. Read moreGenuine Hotels.com guest review
"Great all-purpose hotel ; highly recommended"
We had stayed in Suite Novotel, Berlin, prior to this, and that's why we booked here. Suite Novotel rooms are spacious and extremely family-friendly, with their clever central module with bath, shower, two washbasins, WC, microwave and fridge. The beds - one double. one single and a pull-out bed - were comfortable. As in Berlin, we cut costs by eating […] in our room most evenings - there's an excellent Spar one block away, and other shops too. Breakfast is not provided - you can buy it if you choose ; we never did - but good coffee and not-too-bad cake are, at no charge. Staff were unfailingly helpful and pleasant. The hotel is in a fairly quiet street very close to a metro four stops from central Vienna - the journey is less than ten minutes, and the metro is very cheap. For what you get, this hotel is very good value for money, and that helps in what is a very comfortable, clean, attractive and interesting but also rather expensive city. We are firm fans of Suite Novotel Wien, and would recommend it to anyone. Read moreGenuine Expedia guest review
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