All hotels in Vienna, Austria
1 room, 2 adults
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4.2 / 5Excellent

Score breakdown (from 419 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.2
  • Comfort
    4.2
  • Condition
    4.1
  • Neighborhood
    3.9

The following English reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Rates change on check out"
Hotel is adequate. Sterile neighbourhood but close to subway to go to more interesting places. Real issue around rates though. They demand total payment on checkin. They assure that if you need an early departure they will refund difference. I tried this and they then "increased the daily rate" and determined that I owed them money to leave early! Worst billing practice I have ever seen. Won't be returning.
Genuine Expedia guest review
Other trip Dec 14, 2014
Ted
CA
5.0 / 5Outstanding
"Nice hotel and close to transport links"
We have just come back from a really good trip to vienna and this was made even more enjoyable by having a good hotel. This hotel is situated within no more than 100 metres of the Vorgatenstrasse U-Bahn station with direct links to the centre. The room was big and had a shower wet room and bath. The room was clean and maintained. The staff were friendly and spoke English aswell as German. The stay would be recommended to others.
Genuine Expedia guest review
Other trip Nov 20, 2014
Chris
GB
4.0 / 5Excellent
"Great large room in a sterile neighbourhood"
Room is great. One. Block from subway. But the neighbourhood is modern and soul less. Not what most people come to Vienna to see.
Genuine Expedia guest review
Other trip Nov 20, 2014
ted
CA
5.0 / 5Outstanding
"Excellent hotel though price a bit ex"
Nice and spacious room, the hotel is just beside a ubahn station and few steps away from the danube river. Staff are very friendly and the beds are comfy
Genuine Hotels.com guest review
1 night trip with friends Oct 25, 2014
A Traveler
GB
3.0 / 5Good
"Needs a refurb"
We have stayed in various Suite Novotel previously, and you know exactly what you are going to get in terms of room design. They suit us well with two teenage children, with adequate beds and a small fridge. This one, however, is looking very worn and tatty. Our room did not even have the doors to the bathroom. Breakfast was a total scrum, and not terribly well organised. Location was OK, good for a 10 minute walk in the evening to Prater, and an easy tube ride to Stephansplatz.
Genuine Expedia guest review
Other trip Aug 19, 2014
Devon Man
GB
5.0 / 5Outstanding
"GREAT Hotel! AMAZING rooms!"
One of the best rooms i ever seen! Superbly equipped, comfortable, indulging. A pleasure! (No bathroom door if you mind, we didn't).Right next to the giant amusement park and 20 minutes from the airport. We have no idea relative to the city center.
Genuine Hotels.com guest review
1 night family trip Jul 24, 2014
Yoed
IL
5.0 / 5Outstanding
"Close to metro station"
Convenient location, although not in the city, close to metro station.
Genuine Expedia guest review
Other trip Jul 16, 2014
A Traveler
AU
5.0 / 5Outstanding
"Wholeheartedly recommended"
We stayed in this hotel 8 nights and tremendously enjoyed our stay . The location is great, just one block away from the subway station on U1 line. It takes you less than 15 minutes and you are on Stephansplatz. The room is awesome, with a kitchenette, refrigerator, microwave, kettle, etc. We did not take a breakfast (the cost of 13Euro/person seems to be quite high), so I can't comment on the quality of breakfast. In any case, a big supermarket Eurospar is just across the street.
Genuine Hotels.com guest review
7 night business trip Jun 20, 2014
AO
IL
1.0 / 5Poor
"Racist behaviour from staff. Poor overall service."
Would not recommend this hotel. I checked in on the 19 June 2014 and I witnessed one of the bar/reception staff being racist. He loudly asked one of the guest if they were Chinese ( luckily he wasn't ) and then went on making random noises mocking the Chinese. I was just by the reception and he was saying it loud enough for the entire lobby to hear him. When he noticed that I overheard this, instead of apologising he just starred at me challenging me to react - I am Singaporean of Chinese ethnicity. This behaviour is unacceptable and I found this extremely offensive and rude. Inexcusable and not what I expected from Novotel. General service was also very poor. Another receptionist was not helpful when I asked about general tourist attractions. Instead I was just shoved a whole bunch of brochures. Simple request such as a change of towels were ignored. When I called the reception again, I was asked to come down and collect it. There wasn't even an apology for not bringing it up at first. The rooms are at least decent size. A little dated but clean. Location is good, it's right next to the metro station. Breakfast was good too. Also as a warning. The bathroom has no door so if you're not a couple it's a little awkward. I would not however come back or recommend. It almost ruined my holiday. Racist behaviour from the particular Novotel staff and poor overall service. I'd recommend everyone stay well away.
Genuine Hotels.com guest review
2 night family trip Jun 19, 2014
A Traveler
GB
4.0 / 5Excellent
"Great location"
Hotel was in great location as we stayed because of the Vienna marathon. It is also 50m from metro station so really easy to get into city centre. The hotel was very clean and all the staff very courteous and helpful. Room was large and spacious with separate toilet and bathroom - bathroom had no door which we found a little odd but not really a problem.
Genuine Expedia guest review
Other trip Apr 22, 2014
Rob
GB
3.0 / 5Good
"just ok"
Room card doesn't work during check-in for 3 times!! Then once a day u need to 'charge' room card, it continues for 2 days. WI-FI is slow, gym room is lack of maintenance, others r fine, overall ok of the hotel. Room doesn't suit for twin traveller, it suits couple and family better.
Genuine Hotels.com guest review
5 night business trip Nov 7, 2013
Wayne
IE
4.0 / 5Excellent
"Basic but nice sized room"
Technical problems spoiled the experience. The door wouldn't lock; the gave another guest the same room; the "free" movies didn't work. Other than that it was fine.
Genuine Hotels.com guest review
3 night business trip Nov 3, 2013
Richard
IE
4.0 / 5Excellent
"Not bad !"
Did not exactly meet expectations - charged for parking and breakfast - didnt know it but thats my mistake. Close to the metro so connecting to places wasnt an issue. The reception was ok not exactly welcoming..could be better.
Genuine Hotels.com guest review
3 night family trip Oct 3, 2013
A Traveler
IE
5.0 / 5Outstanding
"Great stay at the suite novotel Wien city."
spent 5 nights during the end of august 2013 at suite novotel Wien city and the experience was terrific. Staff were both friendly and very helpful and would help with anything no matter what the problem,rooms were really spacious with a seperate toilet room as well as a walk in shower and a nice sized bath with additional shower mixer. There was a Small kitchenette which was really well laid out and most importantly for us Brits you also got the use of a kettle. Excellently located to both a huge eurospar and the vorgartenstrabe station which is on the u1 line,only 1 stop from the prater theme park (praterstern station) where you can get connections to anywhere in the city as well as a connecting s7 train to Vienna international airport. Vienna is a fantastic city which we enjoyed more than what we thought we would,at no time did we feel unsafe during our stay and we was venturing out at all sorts of times. There's Many attractions to keep the whole family amused and I highly recommend this destination to the point I'd like to return.
Genuine Expedia guest review
Other trip Sep 5, 2013
dave
GB
4.0 / 5Excellent
"Great location"
Really nice hotel for the money. One block from subway and grocery store. Limited parking, hard beds, bad pillows. Nice to have air that worked and microwave. Would recommend.
Genuine Hotels.com guest review
4 night trip Aug 16, 2013
Bill k.
CA
5.0 / 5Outstanding
"Quality and great value of money."
An overall pleasant stay. the room for four people was a little bit small. no much space to move around but as i understand that's the general rule for Paris hotels. There was just one minor incident with a housekeeper who was keeping knocking on our door, on our last day, in order to see whether she could start cleaning the room. It was a little bit strange, because we were leaving on that day. She should have known that and waited until after our departure.Also it happened another one morning during our stay.
Genuine Hotels.com guest review
1 night trip Aug 10, 2013
Christos
GB
5.0 / 5Outstanding
"great hotel to be a tourist."
In the hot weather we had, it was very comfortable that the room had a good air conditioning. Also it was very convenient that it is so close to a tube (metro) station.
Genuine Expedia guest review
Other trip Jul 28, 2013
A Traveler
GB
4.0 / 5Excellent
"Nice express hotel"
Convenient location, didn't have to use our car to commute to the old town, the room had microwave, fridge and electrical kettle. Parking and breakfast could be cheaper though.
Genuine Expedia guest review
Other trip Jul 21, 2013
A Traveler
AU
5.0 / 5Outstanding
"Great Breakfast"
We had a great stay! The breakfast was fantastic and the best we saw in Europe. The room met our needs and the location was perfect right next to a metro stop and several grocery stores.
Genuine Hotels.com guest review
2 night business trip Jun 30, 2013
M and C
GB
5.0 / 5Outstanding
We enjoyed our stay very much. Great breakfast, very friendly and helpful staff.Great location, only a few meters from metro, where for very little money you can go anywhere in Vienna.
Genuine Hotels.com guest review
1 night trip May 30, 2013
A Traveler
NZ
4.0 / 5Excellent
Enjoyed our stay it was just beside the underground and we were very happy with our stay.
Genuine Hotels.com guest review
4 night trip May 25, 2013
A Traveler
IE
2.0 / 5Fair
"OK room, but poor services"
I stayed four nioghts in this hotel and am not pareticularly satisfied. The room was quite nice, but nothing worked in this hotel. The refridgerator in my room did not work. They fixed it the second day, but next day it stopped working again. I had brought some drinks and food that got warm and almost destroyed. They also boast about free multimedia in the room, but the system did not work (e.g. movie on demand, different TV-channels etc). The Wi-fi was slow and useless - not even good for checking e-mails etc. The last day, also the air-condition stopped working and the temperature in the room became unpleasant. The staff at the hotel said they were sorry, but did not do anything to fix the problems (the fridge was fixed and remained working for half a day....). The last day I did not get the room cleaned because I was in the room when they came to clean the room, and they did not have time to come back later. Glasses, cups and cutlery was all plastic and disposable and I guess this is not good in these days of environmental focus. For a hotel in this price range, I expect more, so I would advice against booking at this hotel. On the positive side, the hotel is located very close to the metro station, although the area itself is not very interesting.
Genuine Hotels.com guest review
4 night business trip Apr 8, 2013
Erik
IE
5.0 / 5Outstanding
"Great all-purpose hotel ; highly recommended"
We had stayed in Suite Novotel, Berlin, prior to this, and that's why we booked here. Suite Novotel rooms are spacious and extremely family-friendly, with their clever central module with bath, shower, two washbasins, WC, microwave and fridge. The beds - one double. one single and a pull-out bed - were comfortable. As in Berlin, we cut costs by eating in our room most evenings - there's an excellent Spar one block away, and other shops too. Breakfast is not provided - you can buy it if you choose ; we never did - but good coffee and not-too-bad cake are, at no charge. Staff were unfailingly helpful and pleasant. The hotel is in a fairly quiet street very close to a metro four stops from central Vienna - the journey is less than ten minutes, and the metro is very cheap. For what you get, this hotel is very good value for money, and that helps in what is a very comfortable, clean, attractive and interesting but also rather expensive city. We are firm fans of Suite Novotel Wien, and would recommend it to anyone.
Genuine Expedia guest review
Other trip Apr 13, 2013
Ian
GB
4.0 / 5Excellent
"Away from centre but easy transport links"
Good clean hotel and helpful staff. Not in the centre but metro station is just 100m away so easy to get around.
Genuine Hotels.com guest review
2 night family trip Apr 1, 2013
A Traveler
GB
5.0 / 5Outstanding
"A good value stay for our family"
We stayed for 4 nights and 4 days during a stay in Vienna. The room was of a modest size for me, my partners and our two 4 year olds although if it had just been the two of us it would have been plentiful. The room was clean as were the bathrooms. A seperate bath and shower were provided and the toilet was seperate from these which was great for us. A few signs of wear and tear but nothing to make the room unseemly/unhygenic. One of our favourite features was the room partition so when the kids were asleep we still felt like we had our own living space.Breakfast was great. One thing they don't advertise which was great was their free movies and music. There was a choice of 36 English movies (all pretty current) suitable for us and a few for the kids which was completely free. It really made our evenings and you can sit in the bath and still see the TV which is great! They do have wi-fi but it's not a great signal. However they have a free to use computer downstairs with a printer which was so handy for printing out our boarding passes the night before. Staff were always friendly and polite to us, the breakfast lady made the effort to talk to us and try to give us some more ideas of things to do in Vienna with the kids as well as giving them a few gifts on behalf of the hotel (pencil cases and a dinosaur building kit!) which was appreciated. Special thanks to the man working the desk on the Wednesday night as he went above and beyond including lending us his phone charger.
Genuine Expedia guest review
Other trip Feb 24, 2013
Mark
GB
5.0 / 5Outstanding
"Spacious but basic"
Great location for business. The rooms are very spacious and offer everything you would expect. Down side is that there is no restaurant in the hotel and not much choice for eating in the close vicinity.
Genuine Hotels.com guest review
2 night business trip Feb 12, 2013
A Traveler
GB
5.0 / 5Outstanding
"Family stay"
Very professional welcoming staff, wonderful breakfast and nice toy gift for our children, (3yrs/4yrs) We would definitely stay again
Genuine Expedia guest review
Other trip Jan 27, 2013
Juli
AU
5.0 / 5Outstanding
Overall we enjoyed our stay at Hotel Novotel
Genuine Hotels.com guest review
3 night family trip Dec 13, 2012
A Traveler
CA
4.0 / 5Excellent
"Adequate value for money considering location"
A little difficult to locate on our first visit to Vienna. Some distance from town centre, and the numerous beautiful attractions on offer.
Genuine Hotels.com guest review
2 night trip with friends Dec 6, 2012
Kevin
NZ
4.0 / 5Excellent
"Nice Hotel bad receptionist"
We asked for a tour to BudaPest in the morning to a receptionist and he said is booked already no more tour to there, when we return afternoon we asked another receptionist and he got the tour for us, previuslily we asked the first receptionist about a close convenience store it was 10 min before 7 pm he said they close at 7 pm, next day we went to the convenience store and found out they close at 8 pm...
Genuine Hotels.com guest review
4 night romance trip Sep 11, 2012
A Traveler
CA
4.0 / 5Excellent
"Good for business"
Very clean, spacious room with good facilities. Ideal for a business traveller.
Genuine Expedia guest review
Other trip Oct 15, 2012
A Traveler
GB
5.0 / 5Outstanding
"Great family-friendly base to explore Vienna"
The staff were very helpful and always willing to meet our every need including catering for food allergies in one of our chilldren. The hotel is immaculate with great facilities such as free washing machines. The staff helped us navigate our daily trips into Vienna and get the most out of our days. We really enjoyed the breakfasts . The children enjoyed free movies each night after a busy day out.
Genuine Expedia guest review
Other trip Sep 25, 2012
A Traveler
AU
5.0 / 5Outstanding
"Perfect and cofortable hotel"
Very comfortable and claen hotel.Kitchen box.Good breacfast.Own two leval parcing.Near to metro station.Every day cleaning.
Genuine Hotels.com guest review
3 night trip Sep 6, 2012
Radostina
IE
5.0 / 5Outstanding
"Good value for the money"
We've stay in the hotel for two nights during our family trip to Austria. Nice hotel, located next to the subway station, three stops from the city center. Breakfast is fine, ladies working on reception are very nice and helpful. I would definitely recommend it for short city vacation or business trip.
Genuine Hotels.com guest review
2 night family trip Aug 25, 2012
Yevgeny
IL

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Fedt hotel"
Lækkert hotel. Rigtig gode engelskkundskaber for personalet. Og kun et stenkast til en undergrundsstation.
Genuine Hotels.com guest review
2 night family trip Jul 18, 2015
Lasse Stjerne
DK
4.0 / 5Excellent
Iso, ilmastoitu huone, hyvät liikenneyhteydet. Aamiainen monipuolinen mutta ruuhkainen.
Genuine Hotels.com guest review
5 night family trip Jul 11, 2015
Pia
FI
4.0 / 5Excellent
"Lækkert hotel til pengene"
Vi overnattede kun 2 nætter, men kunne nemt have boet der meget længere. Værelserne var meget store, og bare det er der var et bord vi kunne side omkring var utroligt dejligt. Morgenbuffetten var meget lækkert. Der manglede bestemt ikke noget! Personalet var altid venlige og meget hjælpsomme med alt vi spurgte om Prisen var billig ift hvad vi fik Dette er hotellet hvis man ikke har noget imod at tage undergrundsbanen til centrum - hvilket i øvrigt er meget nemt da der er en station 50 m fra hottellet
Genuine Hotels.com guest review
2 night family trip Jul 19, 2015
Tine
DK
4.0 / 5Excellent
מלון נוח, בסביבה יש סופר לקנות מצרכים, ארוחת בוקר סבירה, גינה יחסית קרובה למלון מאוד לא מומלצת עם שיכורים וטיפוסים מפוקפקים. יש תחתית קרובה מאוד שלוקחת למרכז מהר מאוד.
Genuine Hotels.com guest review
3 night family trip Jul 17, 2015
roni
IL
4.0 / 5Excellent
No está en pleno centro pero su ubicación es perfecta porque en la misma calle está una parada de metro de la línea uno que comunica rápidamente con el centro después de tres estaciones. Hotel correcto, sin encanto y bien situado.
Genuine Hotels.com guest review
3 night family trip Jul 16, 2015
maria
ES
5.0 / 5Outstanding
"Απιστευτα πρακτικα και μεγαλα δωματια.Φανταστικα."
Το ιδανικοτερο ξενοδοχειο για οικογεννειες η για παρρεες.τεραστια δωματια.
Genuine Hotels.com guest review
1 night family trip Jul 15, 2015
A Traveler
GR
4.0 / 5Excellent
L'hotel est situé à l'angle de deux rues très calmes à deux pas de la ligne de métro U1, avec de nombreux commerces de proximité. L'accès aux secteurs touristiques du centre de Vienne reste possible, moyennant une bonne vingtaine de minutes de marche. La chambre bien conçue et spacieuse, avec le style attendu pour les hotels de cette chaine. L'accueil et service corrects, mais les consommables journaliers ne sont pas systématiquement renouvelés, c'est bien dommage ! Le coût du petit déjeuner est très élevé, compte tenu de la formule proposée. Bonne impression malgré tout pour l'ensemble.
Genuine Hotels.com guest review
Response by Suite Novotel Wien City (ex Messe)
Dear guests! Thank you for your positive review. Yours sincerely, Vienna Thomas Fietzke Resident Manager
4 night family trip Jul 7, 2015
A Traveler
FR
5.0 / 5Outstanding
"조식이 너무 좋은 호텔"
교통편이 매우 편했으며 빈 서부역에서 지하철로가서 스테판광장에서 빨간색노선으로 레오폴다우쪽 위쪽으로 가는것 갈아타고 4번째 내려서 길건너 걸어들어가면 호텔이 보여요. 호텔은 좋았는데 화장실에서 약간 냄새가 났구요 세면대는 물이 잘 안 빠졌어요. 조식은 돈 내고 먹은 것보다 훨씬 좋았어요. 과일을 실컷 마음껏 먹을 수 있어서 너무 좋았어요. 적극 추천 합니다.
Genuine Hotels.com guest review
2 night family trip Jul 10, 2015
Ik JAE
KR
5.0 / 5Outstanding
Estacao metro no quarteirao. Bom quarto para familias.
Genuine Hotels.com guest review
Response by Suite Novotel Wien City (ex Messe)
Caros convidados! Obrigado pela sua avaliação positiva. Atenciosamente, Viena Thomas Fietzke Resident Manager
2 night family trip Jul 3, 2015
alexander
BR
5.0 / 5Outstanding
"חדרים טובים"
מלון טוב ליד הלונפארק חדר נוח ארוחת בוקר טובה
Genuine Hotels.com guest review
Response by Suite Novotel Wien City (ex Messe)
Dear guests! Thank you for your positive review. Yours sincerely, Vienna Thomas Fietzke Resident Manager
1 night family trip Jul 5, 2015
roy
IL
5.0 / 5Outstanding
Very pleasant and safety !!
Genuine Hotels.com guest review
Response by Suite Novotel Wien City (ex Messe)
Dear guests! Thank you for your positive review. Yours sincerely, Vienna Thomas Fietzke Resident Manager
2 night business trip Jul 6, 2015
YUNG-CHE
TW
5.0 / 5Outstanding
"Hotel muy recomendable"
Excelente, la ubicación con el Metro a media cuadra y el desayuno muy bueno
Genuine Hotels.com guest review
Response by Suite Novotel Wien City (ex Messe)
Dear guests! Thank you for your positive review. Yours sincerely, Vienna Thomas Fietzke Resident Manager
3 night family trip Jul 3, 2015
Ramon
PE
4.0 / 5Excellent
"Ottima qualità prezzo"
Soggiorno piacevole, stanze confortevoli e ben pulite, è disponibile al piano terra una macchina del caffè ad uso gratuito alla mattina. Vicino alla metropolitana dove si può raggiungere facilmente ogni punto della città.
Genuine Hotels.com guest review
Response by Suite Novotel Wien City (ex Messe)
Dear guests! Thank you for your positive review. Yours sincerely, Vienna Thomas Fietzke Resident Manager
3 night business trip Jun 25, 2015
A Traveler
IT
4.0 / 5Excellent
"Ex Messe"
Koridorides oli tunda, et vaipadesse on ladestunud sigaretihaisu. Muus osas korralik ja puhas hotell.
Genuine Hotels.com guest review
Response by Suite Novotel Wien City (ex Messe)
Dear guests! Thank you for your positive review. Yours sincerely, Vienna Thomas Fietzke Resident Manager
4 night business trip Jun 25, 2015
A Traveler
EE
5.0 / 5Outstanding
"3 nights, 2 kids, absolutely no problem"
Fantastic hotel for a family stay. Spotless Rooms with ample space, great breakfast and super easy access to u-bahn. Quick hop to main parks of Prater and Donauinsel
Genuine Hotels.com guest review
Response by Suite Novotel Wien City (ex Messe)
Dear guests! Thank you for your positive review. Yours sincerely, Vienna Thomas Fietzke Resident Manager
3 night family trip Jun 29, 2015
Matti
FI
4.0 / 5Excellent
"Hôtel agreable"
tres bien. Je vais y retourneren Novembre
Genuine Hotels.com guest review
Response by Suite Novotel Wien City (ex Messe)
Dear guests! Thank you for your positive review. Yours sincerely, Vienna Thomas Fietzke Resident Manager
4 night business trip Jun 25, 2015
Daniele
FR
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