"Great location, but my wife was unhappy"
We stayed at Best Miami Hotel for three nights, attracted by the good rates through Expedia. The location was great as it turned out, half a block from the Metrorail (which we ended up not taking) and near that large South Miami mall and nice small shops and restaurants. I liked the open pool area and tropical plants of the hotel, and the birds. My […] wife was unhappy with the room noise level (could hear hallway doors slamming, and hallway traffic). She was especially unhappy at the lack of Wifi in the room. More below, which repeats some of what I've said. Read moreGenuine Expedia guest review
"Terrible hotel. You can't pay me to stay here"
The pictures are so deceiving. What a scam. Half of the hotel is out of operation due to mold. I travel all the time and take many trips to south America and I have never stayed at a worse hotel. Do not stay here. Under any circumstances.Genuine Expedia guest review
"Renamed to the worst hotel in Miami"
It was my worst experience ever. The exterior of the hotel was very dirty, however the lobby seem clean. The front desk man was nice at check in. I was not satisfied with the room so I only stayed 1 night. When I asked for a refund of 1of the 2nights of parking which was prepaid, the front desk man was very rude and refused a refund. I was so I satisfied […] that I had to leave one day early, totally refined my birthday weekend. Read moreGenuine Hotels.com guest review
Shuttled from airport to hotel and next day hotel to crusie ship.Genuine Expedia guest review
I recomend the one night stay before a cruise , the breakfast can be improve.Genuine Hotels.com guest review
"Not consistent with search criteria"
I selected this hotel because it was 1st item to appear for my search criteria for nearest hotel to Sun Life Stadium Miami Florida as I was attending the Jazz in the Gardens event. I was very upset I discover that this hotel was 1 hour away (by car) from Sun Life Stadium which made it impossible for me to remain there as I did not book a car rental. I […] incurred excess transport cost of $65 each way to get to the event as well as had to book another hotel last minute near the event at $170 per night. I am requesting a REFUND as Expedia search results were not correct. Read moreGenuine Expedia guest review
"Needs serious updates!"
The room was dark and dingy; smelled a little like mildew. The mattresses on the beds sagged in the middle and were very uncomfortable. The staff wasn't too bad however when we reported that both ice machines weren't working one of the front desk clerks only response was "I guess you'll need to buy some then". I wouldn't recommend this hotel at all- […] even for the price! Read moreGenuine Expedia guest review
"Nice lobbie terrible amenities"
The bathroom was terrible the beds are too. Little room and the parking is 10$ per NightGenuine Expedia guest review
"Too far from airport"
It's a pretty standard business trip, took more time than I desired for the shuttle to come, everything else was OKGenuine Expedia guest review
"To be avoided"
The hotel only has one shuttle van for airport to hotel transfer, thereby making the wait time extremely long, especially if you just missed one. The hotel itself is in quite a state of disrepair. The rooms appear to have had no maintenance nor repair done to them in a long time. There is a mandatory "in room safe" charge that is levied whether you […] use the safe of not. The manager's comment when this was brought to his attention was likened to, "what do you expect? This is lower end property and after all it is in Little Havana. And you probably selected it because of its low price" In my opinion, this property was overpriced to begin with. The free continental breakfast is a joke. This sentiment was echoed by a people who were sitting near me while I ate. Read moreGenuine Expedia guest review
I only booked hotel for the shuttle from airport and then to port. The Hotel did not let us know they only have a shuttle till 9:30pm, so we had an extra cost and could of stayed in a nicer place.Genuine Hotels.com guest review
"Horrible customer service!!!"
We were told that there were no more towels, no toilet paper and no more ice buckets and that we would have to wait until the next day and ask for those from house keeping. Also had a running toilet that never was fixed the 3 days we were there even though we asked every day.Genuine Expedia guest review
"Comfortable shuttles to port and airport"
Make sure to call the hotel before you wait for the airport shuttle. The hotel staff was very friendly, helpful, shuttle to the port was scheduled in the morning so you choose the departure you like. The hotel location is good too, if you stay more then one night you can use public transportation to town or anywhere else. A small shopping mall is 10 […] minutes from the hotel too. The hotel is older and simple but my room was clean. The only issue I experienced was AC - the room was very cold after my arrival and even I switched it off right away the room was cold also in the night. I would recommend this hotel to my friends or stay there again. Read moreGenuine Expedia guest review
"Goo for the price"
Very good hotel for the price , it's not a 5 start hotel but it will work. I stayed with my daughter and wife and had a good time. I might use it again.Genuine Expedia guest review
"Go else where..."
Staff member upon arrival not very nice. Room smelled like an old refrigerator. Found someone's old toothbrush, gross. Curtains had black stains on them. Wood floor was sticky. No iron or ironing board in the room. Manager finally came to the room and said she didn't smell anything and left!!! We checked out a day early as soon as we found a new place […] to stay! Read moreGenuine Expedia guest review
"Not in actual city if Miami."
This hotel is in the city of South Miami (not to be confused with South Beach). The area itself was nice(lots of nice restaurants) and near train that takes you to downtown Miami. Beds were uncomfortable but room looked decent for what we paid. Pool area is nice even though pool was too cold to use.Genuine Expedia guest review
The hotel was so ghetto , I felt like I was staying in the projects !Genuine Expedia guest review
"close to metro train. quiet."
had to pay a early check in fee. was from out of town and had no other choice. other than that things were good.Genuine Expedia guest review
"don't stay there"
most miserable experience I ever had. bad room, breakfast is a joke, bad customer service, no internet access in your room…...Genuine Hotels.com guest review
"low budget overnight stay"
I was expecting worse from reading the reviews prior to travel. The front desk was efficient & helpful at answering questions. The room was as clean but may look dirty due to being in much need of repairs & remodel. The room needs painting had missing tile on bathroom floor, & toilet seat beyond comprehension to be replaced. Toilet had a constant noise […] thru night. Breakfast of coffee, tea, juice muffins enough to get by & pulled exactly on time stated. Maids & staff accommodating. Location is tucked away out of site. I can imagine this was a grand OLD hotel in it's day. I did not find this as horrid a hotel as expected. So if your looking for budget esp. in Miami, quiet area, a pool to yourself, shuttle, continental breakfast this hotel may be for you if you can overlook some repairs & treat the staff as you would want to be treated it is a place to stay for overnight or few days. Read moreGenuine Hotels.com guest review
There was a roach in my room. The shelves were rusted, the sink wasn't clean, the beds were dirty and had stains on the sheets. Staff was rude. I hated it , I only stayed for 2 hours and I left! Never again. A big waste of money!Genuine Expedia guest review
Really No Worthy...I never thought there was hotel like this one in 2014. No Wi-fi in the room, old furniture, parking issues, no good service, breakfast very bad...they charge as 4 star hotel. Just go there if absolutely neecesary.Genuine Hotels.com guest review
To start they charge for every little think for example ...security box mandatory for your own security. ..we go to the room thebox was lock and could not open..blanquets broken one towel in the bathroom...one soap ...and the list keep going on.....Genuine Expedia guest review
room #213 need to be up dateGenuine Hotels.com guest review
"The hotel were good for my wife and I"
Alll the amenities of the hotel were good, we think that its needed maintenance, like a painting and general repair in its systems, like a elevator, water systems, etc.Genuine Expedia guest review
No room service, no restaurant n wrong information about shuttle serviceGenuine Hotels.com guest review
The room had a mold and mildew problem. When we went to the front desk to ask about it, wr were told "all the rooms have that problem and the room we could ne switched to might be worse."Genuine Hotels.com guest review
"Get the health inspector"
This place needs to be shut down its very nasty the rooms are horrible I was so uncomfortable here I checked out 3 days earlier than I wanted to lol I lost out on $350 to this terrible place please do not and I repeat do not waste your money you're better off going to a regular motel because this is exactly how was run for the price that your pain it […] is not worth it the sheets were nasty and dirty the Tub was nasty this hotel is very old and disgusting do not waste your time and money like I did Read moreGenuine Expedia guest review
it worked out okGenuine Hotels.com guest review
Will never stay at this hotel again, and I would not recommend anyone to stay there.Genuine Hotels.com guest review
"Shuttle is only for a specific time period!"
I'm hoping this will save other people some headache and hassle. We specifically booked this hotel because according to our reservation the room booking: "Includes: Continental Breakfast / Free Airport Shuttle". The shuttles don't start until past 10am!!! How ridiculous is that? No where online does the reservation say the times. It says FREE Airport […] shuttle.... so I am to assume that includes all day. Shady. Read moreGenuine Expedia guest review
I say forget this hotel. Be prepared to accept extra charges a day on your bill. parking and for the use of the safe that is in your room that you may not even need. In my handicapped room I was scared to sit on the fold out seat it had pulled so far from the wall. Also don't plan on having any iced drinks in your room..... no ice buckets because there […] is no working ice machine. No clock in the room so when you call for a wake up call I just hope the clerk wasn't as snippy as mine was. Read moreGenuine Hotels.com guest review
it was convenient and economicGenuine Hotels.com guest review
"Ok for the money"
Room Maintenience not good Parking a pluss however. Is ok for that area but would not pay more tan 130. a nightGenuine Hotels.com guest review
"Not what I expected"
Unfortunately, the hotel did not meet my expectations. As soon as you walked in there is a smell, the rooms have a lot of things that needs to get fixed. The ceiling in the bathroom had patches on it, where you can tell that there has been a leak. The room curtains had mold. It's an old building, but you can tell the owners don't care about fixing what […] is not working. I will not stay at this hotel again. Read moreGenuine Expedia guest review
"Hotel needs demolishing; it is old and musty."
Room was freezing every night while outside temp was low 50's. No maintenance available according to front desk. Not a healthy place to stay if you have asthma or any type of respiratory problem.Genuine Expedia guest review
"You Get What You Pay For"
No Wifi, Included Breakfast was a joke…"O.J., 1-Apple, 3-Oranges, 2-small frozen muffins individually frozen" for all the hotel guest. Desk Reception employees were not friendly. We asked for an extra pillow and blanket and they said they had none. "We even asked not even 1 pillow or blanket?" did the hotel have?, and he stated "No". The hotel parking […] garage cost $8.50 and was fine. If you need to stay for 1 night as just a place to crash fine, but not a place to you want to spend anytime at. Read moreGenuine Expedia guest review
The hotel was nice back in the 80's! The room smelled musty, mold and mildew on baseboards in room and everywhere in bathroom. The heat didn't work. Asked for an extra blanket that we never received. In the morning No towels or wash cloths in bathroom, called front desk guy said I had to wait until 10am when housekeepers arrive because they had the […] only key. Went to the front desk to speak to a manager and the guy reached behind the counter and handed me a stack of towels and wash cloths. Hotel manager offered me $20 off my stay. Read moreGenuine Hotels.com guest review
For the location it's a great deal . We heard other hotels priced at 300.00 in the area where as clean and run down as this one . It's not updated and the fridge and iron where a disgrace . But beautiful it was once you can see in the grand open air atrium . Safe quiet and a great deal !Genuine Hotels.com guest review
"Clean, quiet, reasonably priced."
The front desk help and shuttle driver were very personable and helpful. Clean, quiet hotel in nice neighborhood. Had an enjoyable dinner at restaurant within walking distance. Would have liked to stayed at a hotel a little closer to port, but would stay again for the price.Genuine Hotels.com guest review
"Better the Second Time Around"
The first time we stayed at this hotel it was a disaster. It was a bad room, bad service, poorly maintained, etc. This time, for the same price we got a spacious room with a sitting area and desk that really needed more furniture. Service was much better and the phone worked. However, beware the advertised shuttle service is very iffy. It only goes […] to the airport and port of Miami at specific times during the day. If it doesn't match your schedule you are out of luck; you will have to take a cab to make your connection. Read moreGenuine Hotels.com guest review
The hotel itself needed painting. The lobby is very pretty. I hate to admit it, but I have stayed in worse ;/ . They do have a mini fridge , microwave , and hair drier.Genuine Expedia guest review
"Very dilapidated hotel"
When you walk in the reception, it feels like a nice hotel. Everything after that is a disaster. The floors in the rooms were dirty. They have a rusted out safe which they charge an additional $2.00. The beds belong back in the 1960s. They advertise free internet but it is only available in the lobby. The hotel is not the best but the location is quite […] nice. Just a short walk to the local South Miami restaurants. PS: They still have the old box TVs which constantly lose signal. The hotel is sketchy and not worth the money. Read moreGenuine Hotels.com guest review
The TV did not work and we reported it but no one came to fix it. The breakfast was a joke. Had to go to a local restaurant to eat. They charged me to park my car They charged me for the vault which I never used. They charged me a $50 deposit......why? I will never go back there nor would I reccomned it to any oneGenuine Expedia guest review
"Ok for an over night stay"
This hotel has seen better days. It has huge potentisl to be a great boutique hotel but needs some erious work to get there.Genuine Hotels.com guest review
"hotel stafff is not kind."
This hotel is a great location for visiting at University to Miami, but Hotel stafff is not kind, I called everal times, but they were not reponding, so I went down at several times.Genuine Expedia guest review
"Good Hotel practical to stay in Miami for business"
Everything fine but the hotel is not in good conditionsGenuine Expedia guest review
Never ever staying here again. Wouldn't recommend it to anyone at allGenuine Hotels.com guest review
"Worst hotel I've ever stayed in"
First we waited 1,5 hours for the shuttle bus. When we arrived at the hotel it was raining cats and dogs and for some reason the shuttle driver dropped my luggage in street. All my clothes on top got wet (I experienced later in my room). The staff just said 'oh probably wet due to the rain'. You have to pay for stuff you don't even want or want to use, […] you never get a receipt, the bed covers are smelling really bad and there is a lot of dust flying around. And worst of all the bad tub is black instead of white. Really I wish there was one good thing I could write about this hotel, but there isn't. Save your money and do stay somewhere else. The one night I stayed was one night too much. Read moreGenuine Expedia guest review
"You get what you pay for"
Hotel is in a quiet area, good for a good night sleep. Close to the rail station, one stop away from Univ of Miami so that worked for me. The room is probably the most basic I have ever seen, the smell of mold and mildew was unbearable. Breakfast was non-existent practically - just watered down coffee some fruit and old stale cereal. No real place to […] sit and eat breakfast. The hotel is clean, staff so-so. Would not return for sure. Read moreGenuine Hotels.com guest review
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