"Always a catch . They'll charge you for everything"
Firts, When I did the reservation I asked to be charge at the hotel because I booked with a credit card with almost no balance so I intended to pay with my sister's. To my surprise I was told by the hotel clerk that the room has been paid off my credit card since the moment of booking so now I have to pay an overdraft fee of 35 dollars on my credit […] card. Second, they charged me 8 dollars a night for PARKING. Third, they made me pay an extra two dollars plus taxes for a security box we did nit use AT ALL. We are really dissapointing with the extra hidding fees and most of all with the false advertisement of paying at the hotel. Plus the hotel by itself is not worht it 100 dollars a night. Read moreGenuine Hotels.com guest review
Elevator snd hallways had no a/c, very hot and muggy. Sheets had stains and did not look clean. Bathtub was dirty.Genuine Expedia guest review
"Certain room items are OLD..."
The customer service was excellent. Very friendly and quick.Genuine Expedia guest review
I will never stay at this hotel again. It was surely a nightmare. Rude front -desk and people are fighting in hallway. It was crazy.. loud and horrible smell. our bed is not even changed. Breakfast is just couple of apples, oranges, one type of cheapest cereal, and coffee. I was totally shocked... Please don't fool by the price... stay away from this […] hotel... Read moreGenuine Hotels.com guest review
TV Broken, Hot water dark color, Not bottle of water available, Soda Machine doesn't work... I reserved a room with double bet, but they rented to other person, and just offer me the option of a king size. My reservation was for 3 days, and I made a checkout next day of the arrival.... choose other hotel, They should change the name of the hotel.Genuine Hotels.com guest review
"Ok if your IN NEED"
I was at this hotel for six days - broken ice machines & staff told me they don't know when it'll be fixed - says wifi but it's only in the lobby - birds have nest all throughout the hotel - shower water was either really hot or really cold - the pool deck was not kept upGenuine Expedia guest review
"Nice hotel, very helpful and friendly staff"
Nice hotel, very helpful and friendly staff. Located near the Metrorail.Genuine Expedia guest review
"Did not provide shuttle to airport as told ."
No shuttle as promised, lamp with spliced electrical wire, blow dryer didn't work. Totally not satisfied. Would not recommend anyone to stay there!Genuine Expedia guest review
"Very good value"
A little difficult to find. I stayed there on may way to and from ten days in the keys. Convenient. Friendly staff. Continental breakfast marginal, but this is not a five star hotel. Overall, very good value for the price.Genuine Expedia guest review
Read alot if negative comments, but I walked into a ice cold clean room with a new frigGenuine Hotels.com guest review
I had a reservation for 5 days and I only stay 1 night because I couldn't get my money back for the first night. The AC wouldn't turn off so my friends and I slept fully dressed from head to toe (shoes and all). I also slept in my cloths because it seemed too dirty to take my cloths off and get comfortable!! I hated it!!! I'm worst experience EVER in […] a hotel Read moreGenuine Hotels.com guest review
"The hotel was soso"
To much money I haved to pay por this hotel , and was very noice , people see high tv , the breakfast was very poor. the parking is very expensive per day 8 dollares and is required to pay dollares a safe that I do not use.Genuine Expedia guest review
not high end, nor are you paying high end prices. Safe neighborhood....and convenient shopping. Staff has significantly improved. I will go backGenuine Hotels.com guest review
"WORST stay ever"
Worst hotel experience ever. Stained towels, water LEAK in bathroom from roof. Had to FLEE this hotel, Stay awayGenuine Hotels.com guest review
Went into the room there was only 1 set of pillows was told they ran out. There was no wash rags and the breakfast a muffin a piece of fruit and cheerios. Wifi only available in the lobby. Horrible facilityGenuine Expedia guest review
"Bathtub was dirty.can be improved"
If the hotel get improve , could be one of the best for the price and locationGenuine Expedia guest review
"close to where needed to be"
hotel in dire need of renovations. was one of 4 hotels stayed at during our trip to Florida--was by far the most run-down and rough hotel of the trip. even small upgrades would help--as simply as replacing the rust-covered fridge. having the fridge available a big plus--just replace with a new model that isn't covered in rust. also, inconsistency with […] supplies in same room--microwave in one room but not the other. Read moreGenuine Hotels.com guest review
"needed sonething in the area"
Hotel in rough shape. Really in need of upgrades. Small things like replacing the rusty little fridge in the room. Had 2 rooms booked, one had a microwave, the other didn't. Overall, would not stay there again but it served our purpose at the time.Genuine Hotels.com guest review
"Old and the worst customer service ever."
I spent over $80 for this getto hotel Everything is old from beds til lamps... Dusty and dirty shower toilet, also rusty metal lamps shower toilet. Please if you are planning go there.... DO NOT EVER GO. They're many better options almost at the same price.Genuine Expedia guest review
"Okay, a bit run down; no frills"
Rooms need to be updated. Breakfast is very spartan. Could not find fitness center...Genuine Hotels.com guest review
"nice and friendly staff. Close to shopping mall."
Very good experience. But need to have more food for breakfast not just juice, milk and cereal.Genuine Expedia guest review
This staff needs a seminar in hospitality. Everything about the way I was treated made me feel absolutely unwelcome. No wifi in the rooms and the free continental breakfast was required to be eaten in the hotel lobby. I know it's cheap, but that doesn't excuse the lack of hospitality. I booked through Expedia and the hotel staff was completely inept […] at how to deal with a change in the system. Read moreGenuine Expedia guest review
"This hotel stinks, literally"
Horrible odor throughout the halls, room and just everywhere. Room felt dirty and the television did not work. I was also charged $10 for parking from 3pm to 7am. Never again!!!Genuine Hotels.com guest review
READ THIS: I did not enjoy my stay here. They advertise a continental breakfast but be warned it isn't served until 7:30 AM, so if you have anything early to do plan on catching breakfast somewhere else. There is no wi-fi in the rooms, only weak wi-fi down in the hotel lobby. There was a homeless guy standing outside the hotel when I got there. Parking […] is messy and is in a small packed garage behind the hotel. Half the rooms are not inside the main air conditioned space. There is no real security, you can walk into the back parking garage and that gives access to every floor and hallway. I got this room at a discounted rate so it was just labeled as "bed" (could be 2 double beds or 1 king size bed) and of course it turned out to be 2 double beds with squeaky spring mattresses and tiny square pillows. Good thing I brought my own pillow! Read moreGenuine Hotels.com guest review
The price was great but you got what you paid for. The room needed some fixing paint. ,bathroom walls . New lamp only one worked and shade was dirty. TV old put of date . No DVDs when we ask if there were. Bed was comfy though .Genuine Expedia guest review
"Poor hotel in a bad location"
Hotel is hard to find, and in a poor location. It is old and in poor repair. Noisy: apparently some long-term residents keep their doors open with the TV at high volume. Hotel charges an exorbitant extra fee for parking your car. The worst part was a manager who was rude, and ended up promising to credit an erroneously-made reservation, but never did. […] We could not recommend this place to anyone. Beware. Read moreGenuine Expedia guest review
"First review ever."
We arrived and were able to get into room. Then the key cards did not work very well. The ceiling was stained and decayed. There was rust all over the room.. The room was dirty, I tried changing rooms to no avail. The bathroom door did not close or lock. The bathroom fan did not work. The door did not latch correctly coming into the room. The window […] did not open. I got bit pretty bad by something in bed. I have red marks all over body. The free breakfast (Continental) was junk. The pool entrances were broken. They were pretty skimpy on giving toilet paper when we came back for the three nights. There were no wash cloths at all. The out side of the building is bad and cracked. Then we had to pay $8.00 a day for parking. They tried to charge me $2.00 a day for the safe being in room which is theirs. Is not the best place to stay. The front door has gaps all around it. There was a piece of paper on floor when we arrived and it was still there 3 days later. The TV was set to Spanish and could not change to English. Read moreGenuine Expedia guest review
I happen to live pretty close to this hotel but never knew it existed. I know there is alot of construction in the area and aassumed the low rating was based on construction. Turns out to be a converted bargain hotel. My first room was dark and unrenovated the room I was switched to was not at all better. We did get a low rate and I believe the staff […] placed us in these rooms assuming that we didn't pay much. I would still recommend the hotel for visitors to Miami. It's walking distance to the train so for a low rate u can easily travel to see the sites plus the area right across the street has great bars and restaurants. We very much enjoyed our Staycation dispute the crappy room Read moreGenuine Expedia guest review
It was greatGenuine Hotels.com guest review
The hotel is old in fair condition, but the rooms need to renovated.Genuine Expedia guest review
"Best Miami hotel was the best at the worst."
it must of been a great hotel in its day but, not anymore. I will never book that hotel again. the only good that hotel had was a very polite cotel rep at desk. That was the only positive at this hotel.Genuine Expedia guest review
"Close to Doctors office."
no ice, no microwave Charge for parking and safe. dangerous drive in garage.Genuine Expedia guest review
This is one if the worse hotel I have stood in.. Poor service. Bad odor. Mold all over the room. This should be called the worse Miami hotel..Genuine Hotels.com guest review
"It is NOT Miami's Best Hotel!"
Hard to find even with directions. It is on the west (wrong side of US 1); not on the same (and safer) east side where Sunset Place Mall and the South Miami Business, Art & Dining District is. The staff is friendly, helpful and the public areas are OK. However, when we stepped into our room, we were disappointed by the cheap furniture, no décor, […] an old and very rusted mini refrigerator, a large horizontal crack on the wall, a sloppy patch on the ceiling, an old and broken A/C thermostat, a floor lamp with a busted light bulb, no alarm clock, etc. The only reason we stayed here is because we were attending a wedding nearby on the same weekend that Miami was hosting a huge music festival and the whole city was sold out of accomodations. The hotels that were not sold out were either super over priced or too far away. We actually paid $200 per night for this room, plus $8 for parking in an unsecured garage. The neighborhood behind the hotel and this garage is questionable. Luckily nothing happened to us or the car (thank The Lord)! We did get a good night sleep but we were not motivated to take advantage of their complimentary breakfast or get a late check out. As a matter of fact, we could not wait to get out of there! Read moreGenuine Expedia guest review
Quick... I Wish cold stay one more night.Genuine Hotels.com guest review
"NOT TRUE WHAT OFFERED"
There is only Wi-Fi in the lobby, the breakfast its not a breakfast (just coffee - cup cake and cereal) , the bathroom has a humidity problem it was liking all the time, the park lot is very expensive for customers, and I had to pay the security box even if was not going to use.Genuine Expedia guest review
Stayed here during vacation to miami! Located very close to metro station about ten min from downtown miami. For the price and everything I would recommend this hotel. Also there are nearby restaurants and cute shops!Genuine Expedia guest review
"Not courtesious staff"
Will not return to this hotel , far from Airport, not even a water lending machine.Genuine Expedia guest review
Hotel room as well as rest of Hotel had a strong mildew / mold smell. Construction was all around hotel and finding the entrance was difficult. The old tube TV had only one channel....spanish.Genuine Expedia guest review
Lest be honest here. I got this hotel for a over half the amount of every other hotel. The hotels breakfast is cereal with strong coffee and orange juice. The hotel was a little dirty around the pool area , nothing major though. Location was great. My wife and I walked 2 blocks and there was a lot of stuff to do. The room was clean , but our bed was […] a little hard , but we slept great. The best part is they gave us a free shuttle to the port of Miami which is about 20 min away. If you start doing the math . Your stay is basically free. SO in closing my expectations were greatly Satisfied I paid for what I got and saved allot of money doing it. I will definitely stay here on my next cruise out of miami Read moreGenuine Hotels.com guest review
"Miami s worst"
Two words STAY AWAY!!!!!!Genuine Hotels.com guest review
The room was not in the best condition, very old hotel. The beds were very low and the mattress was not of the traditional type, it seemed more like a sponge than a mattress. It was the cheapest hotel in area but you get what you paid for. I would stay again.Genuine Hotels.com guest review
"Roach motel in the making."
The beds are extremely uncomfortable, I'm also pretty sure there were bed bugs in the first room and the second room was slightly cleaner. Yet there was still lots of wear and tear visible in the whole room. The ac was ice cold and maybe the only positive. All in all I would never stay here again. Also the pictures were probably taken when this hotel […] was first opened because in person it looked old, dirty and grimy. Read moreGenuine Expedia guest review
"Cute little hotel.."
The only two downfalls were the complimentary "breakfast." It only was an apple, orange and Cheerios.. Not much to choose from.. And the tub didn't have a stopper. It is a cute little hotel but don't go expecting all the lavishness of a major chain hotel because you will not find it. I would definitely stay here again..Genuine Expedia guest review
"Great location, but my wife was unhappy"
We stayed at Best Miami Hotel for three nights, attracted by the good rates through Expedia. The location was great as it turned out, half a block from the Metrorail (which we ended up not taking) and near that large South Miami mall and nice small shops and restaurants. I liked the open pool area and tropical plants of the hotel, and the birds. My […] wife was unhappy with the room noise level (could hear hallway doors slamming, and hallway traffic). She was especially unhappy at the lack of Wifi in the room. More below, which repeats some of what I've said. Read moreGenuine Expedia guest review
"Terrible hotel. You can't pay me to stay here"
The pictures are so deceiving. What a scam. Half of the hotel is out of operation due to mold. I travel all the time and take many trips to south America and I have never stayed at a worse hotel. Do not stay here. Under any circumstances.Genuine Expedia guest review
"Renamed to the worst hotel in Miami"
It was my worst experience ever. The exterior of the hotel was very dirty, however the lobby seem clean. The front desk man was nice at check in. I was not satisfied with the room so I only stayed 1 night. When I asked for a refund of 1of the 2nights of parking which was prepaid, the front desk man was very rude and refused a refund. I was so I satisfied […] that I had to leave one day early, totally refined my birthday weekend. Read moreGenuine Hotels.com guest review
Shuttled from airport to hotel and next day hotel to crusie ship.Genuine Expedia guest review
I recomend the one night stay before a cruise , the breakfast can be improve.Genuine Hotels.com guest review
"Not consistent with search criteria"
I selected this hotel because it was 1st item to appear for my search criteria for nearest hotel to Sun Life Stadium Miami Florida as I was attending the Jazz in the Gardens event. I was very upset I discover that this hotel was 1 hour away (by car) from Sun Life Stadium which made it impossible for me to remain there as I did not book a car rental. I […] incurred excess transport cost of $65 each way to get to the event as well as had to book another hotel last minute near the event at $170 per night. I am requesting a REFUND as Expedia search results were not correct. Read moreGenuine Expedia guest review
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