"Good for weekend break"
Overall very good.Genuine Hotels.com guest review
"Trip milton keynes"
Excellent hotel for our family of four, plenty of space and very comfortable, only negative was breakfast, it was pretty average with lots of people trying to serve themselves. Staff excellentGenuine Hotels.com guest review
"Great value for money"
Superb value! We will definitely visit again! Lovely pool and clean and comfortable room.Genuine Expedia guest review
"Good value for money"
We stayed for one night and although we didn't spend much time n the hotel it was a good stay. My children loved the pool, which was very quiet even though it was Easter weekend. The beds were comfy and we all slept well. Lots of choice for breakfast and it was all tasty. We would definitely stay here again, particularly on a deal as good as the one […] we booked through Expedia. Read moreGenuine Expedia guest review
"Good hotel for family break!"
This was the first time that we had stayed at this hotel. The room was clean and spacious and it was appreciated that the two additional single beds had been made up for us to use straight away. The swimming pool was clean and warm and throughly enjoyed by the children. The breakfast was varied and plentiful. The only down points were that the changing […] area by the swimming pool was very small so next time we would consider changing in our room before and after the swim. Secondly, the children woke up cold in the morning as the amount of blankets were not adequate for them on their beds. I would just ask for more the next time we stayed. Overall a very nice hotel and perfect for a one night stay with the family. Read moreGenuine Expedia guest review
Hotel comfortable. Nice gym and pool with sauna and steam room. Breakfast good and freshly cooked. Hotel is in the middle of nowhere so you will need a taxi into town. Good for parking and easy to findGenuine Hotels.com guest review
"Friends get away"
Great for what we paid. Clean and staff friendly.Genuine Hotels.com guest review
Really freindly staff and helpfull will be staying againGenuine Hotels.com guest review
Good hotel , great hotel.comGenuine Hotels.com guest review
"Poor Customer Service"
I was turned off by the poor service from staff. We were assigned rooms that was already occupied, not once but twice and the most disappointing was our credit card declined at dinner (not sure why) and we asked to use the reception phone to make a toll free call to the credit card company and was told to go back to the room so that the charges for […] the call would apply. We then told the Dining room to charge it to our room not knowing our credit card was not on file. They called the room around 10pm (we were sleeping from jet lag) that night to either bring a credit card down stairs or pay with cash. I asked if issue could be addressed the next day and was told no......very poor service and certainly consider all other options before booking another stay at this hotel Read moreGenuine Hotels.com guest review
We only stayed one night but had a pleasant stay. The only complaint was the toilet smelled of urine.Genuine Hotels.com guest review
"Would definitely recommend"
One of the nicest hotels we have stayed in value for money wise.Genuine Hotels.com guest review
"Good hotel for a family stay"
The kids enjoyed the pool very much. Sauna was relaxing. Food was absolutely delicious and wide variety for everyone.Genuine Expedia guest review
A really good working hotelGenuine Hotels.com guest review
"Convenient for MK city centre"
Overall the hotel is pleasant but in the bedroom one side of the bed is far too close to the wall and very inconvenient. The air conditioning unit was very noisy. Having the toilet seperate to the bathroom seems unhygenic as guests touch door handles and light switches before being able to wash their hands. In our booking we had requested room 140 but […] when we checked in the staff had no knowledge of this request. Read moreGenuine Hotels.com guest review
"Not all Novetels are the same standard"
I booked this hotel based on a stay in the Novetel in Liverpool City Centre which provided excellent service and modern clean facilities. Unfortunately my expectation wasn't met. I found the welcome on arrival slightly unfriendly and my issue with the unpleasant room odours seemed to fall on deaf ears. Maybe not all Novetels are the same standard and […] perhaps down to individual hotel management? Read moreGenuine Expedia guest review
Excellent service from staff on every matterGenuine Hotels.com guest review
"Fine, Clean, but needs an overhaul!"
I've stayed here 3-4 times over the last few years - and while the staff remain friendly (and very international!) the hotel itself is starting to look like it needs an overhaul. Blankets on the sofabed were very pilled and well worn, the towels in the bathroom were plentiful, very clean - but rather threadbare with tatty edges... the mattresses on […] the sofa bed were awful - all springs and lumps & bumps. The main double bed was comfortable - but I've slept on much more comfy ones in hotels recently. TV was fine, however, it makes sense to have screens with a built in DVD player these days - no extra space to find or likely for a unit to be pinched and it would have helped with entertainment for the evening. On the plus side, staff were friendly, cleaning staff polite, tea/coffee facilities adequate, room was clean as was bedding, plenty of spare pillows if required, bathroom beautifully clean and decent complimentary toiletries. All that said, it was only a bed for 2 nights, I didn't get time to use any of the other facilities or sample the restaurant this trip. Can't believe we're still charging for wi-fi these days - although the lovely desk staff did seem to have forgotten to charge me for it on check out.. so just be nice when you ask about it! Staff also very helpful when on returning for second night, my room card had stopped working... so had to trek all the way back to the desk, but it was remedied in seconds. Read moreGenuine Expedia guest review
"Excellent for the £30 we paid"
The main reception area is funky and has a Mac for internet access. The pool is small but warm and perfectly adequate. The changing area could do with a bit of maintenance and there is not much space to change. The room was spacious. Looking a little dated but clean and perfectly sufficient. Can't comment on the restaurant as the breakfast was as much […] as the room so we didn't bother! Read moreGenuine Hotels.com guest review
"Easy to find hotel."
Very relaxing,nice to chill out after swim.Genuine Hotels.com guest review
"Convenient and close to central station"
Staff were helpful and room was very comfortable overall good restful night. Didn't use facilities as too little time on this trip! Told that gym and pool open 6am til 10pm though.Genuine Hotels.com guest review
Was what i expected clean and tidy pleasant staff good food all round quite pleased would stay againGenuine Hotels.com guest review
A lovely hotel that was fully equipped for my needs. Rooms were warm and very comfortable. Bed was extremely cosy. The room was very quiet, and no noise from outside made my nights sleep really good. Would certainly stay there againGenuine Hotels.com guest review
"nice hotel good service overall"
comfortableGenuine Hotels.com guest review
The stay was excellent and the facilities were of a very high standard. the staff were very kind and assisted with every request. My son loved the swimming pool.Genuine Hotels.com guest review
"An excellent hotel as long as you drive"
Unfortunately this hotel is a bit outside town so unless you drive you have to take taxis back and forth if you want to go into the actual town. Otherwise it was incredibly pleasant. There is a small pool with a sauna and steam room which is nice if you fancy doing something other than lying in your room watching TV! I didn't eat at the hotel but we […] had a couple of drinks which were very pleasant. Lovely hot chocolate. Read moreGenuine Hotels.com guest review
"Good value for money"
My only criticism is the air conditioning did not heat the room significantly enough. Even set to 25 degrees, it was only blowing out slightly warm air.Genuine Hotels.com guest review
very comfortable and quiet in the hallways which aids restGenuine Hotels.com guest review
I like the hotel . Com it makes my stay in hotel very easy . As I work in motor sport I use hotels lots So thank you very much for hotel. ComGenuine Hotels.com guest review
"Ideal for family of 4 for a quick stay."
We needed somewhere for the 4 of us for one night, and this fit the bill perfectly. The room was very clean, though cosy since the sofa had been turned into 2 seperate beds. Comment from son number 1 -' it was OK for a day or so' The breakfast buffet was well stocked and very quick service for Tea and coffee. We had a nice stay and would use it a […] gain. Read moreGenuine Expedia guest review
"Their are better hotels in MK to choose from"
I upgraded to an exec room for the internet after reading some of the other review. The room was definitely not of a exec standard.The hose on the shower was split and projected water over the bathroom when in use. I told reception about this and it remained unfixed for the duration of my stay. I didn't receive the complimentary water in my room, again […] spoke to reception regarding this and this was still not provided. Phoned reception to get the code for the internet on the second night and nobody answered the phone, despite trying 3 times and holding for 5 minutes each time. The coffee machine was dirty on checking in to the room, which was fixed when we told reception. The cleaning of the room wasn't great. A plastic tag that was on the floor when we arrived stayed in the same place 3 days, the hoovering wasn't done. The bed was not changed or properly made. The only thing that was good was the bed was comfortable. But would not recommend you stay here. Read moreGenuine Hotels.com guest review
The hotel is nice, but was spoilt by having room at end of corridor, and arriving to find room absolutely freezing. despite leaving heat on all night, we had to,sleep,in t,shirts and have noisy fan blowing out warm air all night. As we had booked a family room and had a child, we felt this was unacceptable.Genuine Hotels.com guest review
We stayed with our two kids who lived the swimming pool. The beds are a bit too firm for our liking and the ventilation for the bathrooms is non existent. The staff are really friendly and helpful. Overall a good hotel and an enjoyable stay.Genuine Hotels.com guest review
I arrived at the Hotel to be informed that they had received a cancelation for my booking and they had no rooms left. I showed them my confirmation and they were very appologetic. They couldn't tell when or why it had been cancelled but did offer to find me an alternative hotel. They managed to get me into Horwood House which was good but another 40 […] minute drive away. I don't know what happened but the staff at the Novotoel were helpful. Read moreGenuine Hotels.com guest review
"Excellent hotel with good facilities."
We had a lovely two night stay at the Novotel. We booked an executive room for the three of us and the sofa bed was made up ready for my daughter when we arrived. The facilities in the room were excellent with a safe, mini fridge, espresso machine, tv, iron etc. The bathroom was of a good size and had a powerful shower The swimming pool was a good […] size and not too warm unless you went in the steam room or sauna :) The other facilities of the hotel were of a good standard with a modern iMac for web browsing, an Xbox with a racing game for children and if you are on your own tables for one with a personal TV. The only blip was dinner on the Saturday night. We waited 30 minutes to get a table and another 30 to get our food but restaurant was less than half full. Service at bar wasn't much better and several tables had ordered pizza to be delivered as a result. It looked as if they were at least a bar staff and two waiters short. On Sunday I asked why there were so few staff and was told that Saturdays are usually quite in the hotel bar/restaurant and that was the normal staffing level. That didn't ruin our stay at all but it certainly was annoying on the first night as we arrived late'ish and had chosen a hotel with a late restaurant especially for this reason. The food when it did arrive however was excellent. Read moreGenuine Expedia guest review
"the Novotel Hotel, MK 10/11/12"
very pleasant hotel, nice room and very good full english breakfast. We were in MK for a show at the theatre, and the only thing that we weren't happy with was the fact we couldn't get anything to eat on our return to the hotel that evening.Genuine Expedia guest review
Excellent facilities, pool, gym and sauna. Clean, quiet comfortable room with Eco friendly toiletries. V Impressed.Genuine Hotels.com guest review
Good location for Milton Keynes shopping mall, nice hotel with good standard of food and pleasant helpful staff.Genuine Expedia guest review
"1 st class hotel"
dear sir its the first time we have stayed at milton keynes your hotel was 1 st class and the service was 1 st class we would defentley stop with you again well done .R.GoddardGenuine Expedia guest review
"Train (or retrain) the staff."
The hotel is a little further from the centre than expected. Certainly not walkable! Although the rooms are typical Novotel format, quite large but fairly basic, they were quite acceptable. The small fitness suite and pool are also very pleasant,. Had the pool to myself for a while late afternoon! The main letdown was the staff. Although pleasnt enough, […] they really appeared as though they had just walked in off the street and had received little or no traiining. I ordered a starter and a main course for dinner. After a rather long wait, both were delivered to my table together. The food was mediocre. Two miniscule crab cakes for a starter, and not a miniscule price. Burger for main course, probably kept warm whilst I ate my starter! Very average. Service slow all through the meal. On checking out, that took around fifteen minutes again due to a clear lack of training. Read moreGenuine Expedia guest review
The actual stay itself was wonderful, comfortable and warm - thenpool facilties were excellent - the kids loved it ! However - when we checked in - there seemed to be an error on the system where it was coming with my husband's name - family of 4 but our address was wrong on the system - we were kept waiting for a good 15 min - but the staff were very […] friendly and apologetic and gave us a complimentry breakfast ( which i am sure i had booked initially as there seemed to be a mix up about that too ! ) anyway - i was very patient even though we'd travelled for 2 and half hours in the car with my daughter forever going on and asking that dreaded question " are we there yet " ??!!! every 5 mins ! it all turned out fine in the end even though it was a tad embarrassing Read moreGenuine Hotels.com guest review
"Comfortable and totally worth the money!"
So let me start with the bad bits because once you're inside it's pretty much all good. If you don't mind a taxi ride into town or the Fact that there are no pavements on the walk there then you will love this place but if you do then be warned its a bit out of town. That said, the rooms (exec) are extremely comfortable, the room service pretty good, […] the staff very helpful and friendly and there's a pool! Absolutely worth the money :-) Read moreGenuine Hotels.com guest review
"Simple But Nice"
Hotel adequate. Rooms are dated.Genuine Hotels.com guest review
"Excellent Business Hotel"
I stayed here for two nights on business. The room was very clean and the service was excellent. Parking was free and the location is just a few mins from the city centre. I enjoyed the swimming pool, sauna and steam room.Genuine Hotels.com guest review
Book a smoking room was told when I arrived that the hotel was non smoking but apart from that hotel staff and pool was lovelyGenuine Hotels.com guest review
The staff were very helpful. Internet had to be paid for which surprised me. Corridors look very dated however the room was much better thank goodness.Genuine Hotels.com guest review
"Bargain of the year"
We were really pleased that we had chosen this hotel. It was clean, fully staffed, comfortable and had a lovely pool area. Bargain of the year, I've stayed in hotels costing three times as much that were nowhere near as nice.Genuine Expedia guest review
"Clean and comfortable hotel for everyone!"
Overall I enjoyed my stay with you, I will come again once you fit in ventilators in the bathrooms. I love space and comfort and my room provided alot of this! The hotel is value for money, good location and clean environments. Reception staff are friendly and helpful. The nightmare was with the breakfast, OMG! You need to train your staff allover […] again. What is wrong? They were unable to clear tables and keep the bereakfast going. It wasn't a busy morning at all, only a third of tables and sometimes a half was occupied for breakfast for the whole hour I was in there. The used table were unattended, staff could not clear them and took forever to replace cutlery. They were 3 or 4 staff coming and going out of the room, they were either stuck on one place or moving around doing very little. They can surely do more than what I witnessed, they need the aauugh to push things up! Otherwise, I enjoyed my stay. Read moreGenuine Expedia guest review
"value for money"
Its a bit dated in places, the hairdryer in the pool changing room was broken, also the changing room is tiny for the size of the hotel so when the pool is busy there is no where to get changed, and you have to wait. The breakfast choice was good, but on the first day the coffee and tea was cold and we had to wait for milk etc. disapointing that you […] cannot buy in room films anymore and for children no playstations in rooms. we had to change rooms initially as they gave us a very dark corner room with a tiny window that had absolutely no light, they changed us straight away no quibble though. staff are very professional and friendly :) overall a lovely hotel where you always feel at home. Read moreGenuine Expedia guest review
"Good location, but..."
I thought the hotel was in a good location and only a short distance (cheap taxi ride) to city centre. Everything was good up until I misplaced an item. It was't valuable but for piece of mind I needed to know where I left it. I called the hotel the evening I checked out and the woman at reception at was nice at first, but then was rude and lied when […] I called to check about my misplaced item. She hadn't bothered checking- I realised this because I called the next day and spoke to someone else who was very helpful and found the missing item. Read moreGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )