"Great facility in a great place"
This is the best hotel/suite I have ever stayed in. The price was quite reasonable for a 2br suite considering we would have needed two rooms otherwise at another facility. Staff was incredible and very helpful, particularly the concierge. The property itself is not really a hotel, it's rather a timeshare resort where owners make their units available […] for outsiders if they chose. This means that you are living in a condominium. There's minimum housekeeping. They will take out the trash and furnish clean towels when necessary. This should not be a problem as the benefits far out way any minor inconvenience. Read moreGenuine Expedia guest review
"Overpriced out of town suite hotel"
We booked this hotel because we were told it had sleeping facilities for four persons, but one room had a king bed and the other had a small queen bed and then there was a sleeping sofa in the living room that was on the verge of being usuable because the matress was very soft. So when a person lay in it , it was like laying in a bathtub. We requested […] an extra matress(i.e. egg matress) on top of it or a plywood under the matress to make a stiffer undersupport, but neither was available. In the hotel advertisement it was said that shuttle service was offered into town, since the hotel is situated out by the airport. Noone mentioned that there was a 5 dollar fee per person to go to town. For a 4 that meant a 40 dollar fee per day to travel to town. We had not made the reservation at this hotel if we had known this. We would have selected a hotel in town. The suit was very nicely kept. The pool area was ok, but there is a lot of noise from the runway at the airport right by. The restaurant at the pool was good. This hotel does not offer any health club at any kind, so if you want to keep in shape, stay elsewhere. We were very surpriced by this, considering the price paid at this hotel. This is our third trip to Key West. We had a wonderful time during Fantasy week, we did not know what that was when we came and it was a pleasant surprice. Staff at the hotel were friendly and helpful, as the rest of the residents of Key West, but we will not stay in this hotel again. Read moreGenuine Expedia guest review
"A wonderful facilty just do not like surprises."
We, thoroughly, enjoyed our stay ant this facility. The staff, was very helpful. We had on a daily basis issues with our key cards. The issue with the key cards and the issue with the extra charge for a resort fee was upsetting. The resort fee, I would like to talk to some one about.Genuine Hotels.com guest review
Hotel was in tranquil location on the water. We took advantage of the shuttle to town several times. Shuttle conveniently timed to leave every hour. Great pool surrounded by mature plantings. Clean, well decorated room. We started off the weekend by going to the SPA which was much needed. Staff members were soo nice to us.Genuine Hotels.com guest review
I liked the reception service. The room was fantastic and super clean. The view from the room was great. I didn't like how far it was from everything, and the shuttle they provided charged 5 dollars each way. I also didn't like the view of the airport right behind the hotel.Genuine Hotels.com guest review
"Beautiful but not convenient."
Top of the line property. Only one elevator so if your room is not close expect to use stairs or have a long walk. Was charged an extra $15 per day for Internet access. Was charged for extra coffee, you get first pack free on first day after that you pay. No shuttle service to downtown area. Rooms were clean and top of the line.Genuine Hotels.com guest review
Nice hotel. We have stayed here a couple of times. The rooms are comfortable. The staff is ok. I guess they don't have to be overly attentive because they are always booked. The view from the ocean view rooms is spectacular.Genuine Expedia guest review
The only problem I encountered was the a/c did not work at night and it was hot the maintance was not available until the morning and that was a problem since I only stayed one night.Genuine Hotels.com guest review
It was a very nice place to stay. i would recommend to anyone. It is a little far from most of the attractions (Duvall Street, Mallory Square etc..). We rented a van. It was very reasonable..Genuine Expedia guest review
"This is the best place in Key West!!"
We absolutely loved, loved, loved this hotel. I started to second guess my decision once I read a few negative reviews but I am SO thankful we stuck with our plans. I cannot image an more beautiful facility. The views were spectacular, weather awesome. Abbey Road snack shack was perfect for drinking and munching by the beautiful pool. There is nothing […] negative I could say about our stay. It was the best vacation we have ever had!! Read moreGenuine Expedia guest review
This hotel was perfect for our family vacation. One of our children had the 2nd bedroom, and the other was quite comfortable on the pull out sofa bed. The balcony was spacious, overlooking the well kept grounds and had a beautiful view of the ocean. The resort was relatively quiet, family friendly, with shuffleboard, pool, and hot tub. There were aircraft […] take off and landings, but not often, and we enjoyed the military jets as they passed by. I would recommend renting a car if you want to explore downtown, it makes things much easier. We would highly recommend the hotel and would stay here again! Read moreGenuine Expedia guest review
nice and clean beautiful not crazy about closeness of the airport.Genuine Expedia guest review
Great place to stay! Beautiful, clean, and a beautiful view. I read in a review that the noise from the airport was annoying. We didn't mind the noise, the planes seem to only fly late morning and late afternoon. The guys in our group enjoyed watching them. GREAT place to stay.Genuine Expedia guest review
"NICE,more than NICE stay!"
niceGenuine Hotels.com guest review
Nice resort but not within walking distance of town centre, plenty taxis which charge per person, so for our family of 5, $50 for return trip, expensive start to the night. Daily bed/ towel changes, but rooms could be made up as late as 6pm. Amazing wildlife in the garden, colourful iguanas, raccoon and lots of big birds. Friendly helpful front desk […] staff. Read moreGenuine Hotels.com guest review
Very pleasant to stay there with friends, nice environement.Genuine Expedia guest review
"Superb place to stay"
Lovely place to stay in key west ,relaxing. And not difficult to get into centre with our hire car.Genuine Expedia guest review
it was expectacular,very enjoiyable, my family wants to thanks the Hotel for its cleanliness.Genuine Hotels.com guest review
"very spacious, stylish and immaculate"
enormous rrom with beautiful terrace looking out to the ocean, giant master bedroom w/ ensuite jacuzzi and shower, kitchen with all amenities, second bedroom with queen bed was too tight for 2 teenaged kids), nice second bathroom. treats include free washer and dryer in the apt , rocking chairs on the terrace and even a telescope. fun grill area which […] you have to reserve (free) and they light it for you at the hour you requested. pool is beautiful and overlooks the ocean. well kept grounds. The kitchen was very well equipped and had a seperate dining table for six. 3 tvs and free wi fi in each room allows a family of 4-6 to each have their own corner after a long day of snorkeling and sailing. Although the hotel is near the airport we never heard any planes and had a very good night's sleep (we stayed 3 nights). The staff was very friendly and helpful. make sure you request a room with ocean view. the draw backs are- the hotel is far from duval street and from the hub of activity in key west. Smothers beach is about a mile away and though very nice and sandy the water was full of sea weed and grass and was very smelly and not fun to swim in. (we were there in July- it might be better in winter). also- the hotel is quite far from the big supermarkets and ther are very few elevators which are also far from the room -which is a drag when carrying many groecries to the third floor. Overall we loved this place and found it very good value for money. Read moreGenuine Hotels.com guest review
"Idéal pour un séjour en famille"
les + Appart'hotel confortable et spacieux, idéal pour un séjour en famille. Clim un peu bruyante (on la coupait lorsque présents). Piscine agréable avec un Tiki bar (petite restauration) pas testé. On a diné a la Trattoria à 2 pas et il est possible de se faire livrer des pizzas. les - Il manque un peu d'ambiance/animation A comparer avec l'autre complexe […] Hyatt Beach House un peu + ancien mais de meme standard et avec une piscine plage, acces a la mer Read moreGenuine Hotels.com guest review
Estou elegendo o Hyatt como a minha mais nova rede de hotéis a se hospedar, já somos usuários assíduo da rede Hilton e Sheraton, mais o Hyatt realmente me surpreendeu nos hospedamos em seus hotéis em Miami, Key West e Fort Lauderdale e só tenho elogios, este hotel de Key West é simplesmente deslumbrante, com uma bela varanda de frente para o mar, esse […] hotel residência foi nossa casa longe de casa, o hotel é lindo com um paisagismo impecável, e um atendimento perfeito, onde seu bem estar é a prioridade máxima dos funcionários. AMEI!!!! Read moreGenuine Hotels.com guest review
O hotel e muito bom fiquei em um quarto amplo quase um apartamento completo tinham 2 quartos sala cozinha dois banheiros e uma ampla varanda com vista para o mar eu,meu marido e dois filhos adultos tivemos todo conforto de um hotel sem ficar confinado entre quatro paredes RecomendoGenuine Hotels.com guest review
Fiquei hospedada em um apartamento de 2 quartos e achei muito confortável. Tinha tudo: geladeira, fogão, microondas, até máquina de lavar louças. A piscina do hotel também é muito agradável, minha filha adorou! A concierge foi muito amável.Genuine Hotels.com guest review
"Séjour sans faute. Très agréable et très beau comp"
Vacances en famille inoubliable. Qualité des prestations et qualité du service au rendez-vous. Un grand merci particulier au responsable technique originaire de Guadeloupe particulièrement à notre écoute et à notre service. Emplacement idéal malgré l'aéroport à côté. Aucune nuisance à noter alors que nous sommes très sensible au bruit. Appartement très […] bien équipé pour une famille de 6 personnes. Piscine et environnement très appréciés des parents et des enfants (de 5 à 21 ans) Read moreGenuine Hotels.com guest review
El hotel es excelente, su infraestructura, limpieza, comodidad, etc, debe mejorar la atención de quienes tratan con los clientes.Genuine Hotels.com guest review
"Vista para o mar"
O quarto é grande, excelente varanda, com vista para o mar, mas é insuficiente para acomodar com conforto mais de 4 pessoas.Genuine Hotels.com guest review
Service peu efficaceGenuine Hotels.com guest review
very pure, comfortable and convenient hotelGenuine Hotels.com guest review
Este hotel em Key West é muito espaçoso e extremamente confortável. Oferece uma vista do mar sem igual. A hospedagem é em um apartamento amplo com cozinha completa e equipamentos muito modernos (fogão, micro-ondas, lava louças, pratos, talheres, máquina de lavar roupas, secadora de roupas, etc... etc...) a varanda é enorme com espetacular com vista […] do mar, sala, cozinha, dois quartos e dois banheiros, tudo muito espaçoso, confortável e moderno. A reserva no hotéis.com indicava que a internet e estacionamento seriam pagos. Nos cobraram um adicional de taxa de Resort ($20 com taxas por dia) mas a internet foi cortesia. Ficamos muito satisfeitos com a hospedagem. Read moreGenuine Hotels.com guest review
"Kompromiss auf Key West"
Fluglärm während des Tages - in der Nacht war die Klimaanlage nicht zu überhören....Genuine Expedia guest review
"Zeer goed en mooi hotel."
Goeie service, mooie kamers, zeer vriendelijk personeel. Een echte aanrader.Genuine Expedia guest review
"toll zum relaxen"
Hervorragendes Hotel; Ausstatung lässt keine wünsche offen! Lediglich die unmittelbare Nähe des Flughafens und der Einflugschneise von US-Militärmaschinen stört die Ruhe im Aussenbereich. Bei geschlossenen Fenstern war jedoch im Zimmer nichts zu hörenGenuine Expedia guest review
"hotel très bien entretenu"
hotel de qualité des chambres propres , mobilier de style ancien mais bien entretenu. Deux grandes chambres 3 téléviseurs , douche et baignoire hydro; luxueux. piscine magnifique , le seul hic est la distance avec le centre ville voiture obligatoire et pas facile de se garer à key westGenuine Hotels.com guest review
"Stora fina lägenheter"
Fantastiska lägenheter med stor balkong och möjlighet att grilla på kvällen. Stor fin uppvärmd pool. Något störande med flygplatsen intill men mest de dagar flygvapnet kör sin stridsplan. Mysigt hotell överlag som vi starkt rekommenderar.Genuine Hotels.com guest review
"bons restaurantes ao lado do hotel"
O Hotel é confortável e tem dois restaurantes ao lado, que dá para ir a pé, um de comida japonesa e outro de comida italiana, muito bons, atendimento impecável! Key West tem poucas praias e uma das melhores fica próxima do Hotel o que compensa o fato dele ficar distante do centro da cidade. Houve dias em que as camas não foram arrumadas conforme o previsto […] pelo hotel. Reclamamos no check out e a gerência descontou 50% do valor da taxa de uso do resort. A piscina maior merece um aquecimento. Read moreGenuine Hotels.com guest review
Très bonne impréssion sur cet hotel. Belle piscine, personnel agréable, grande chambre, superbe et très propre. Dommage que cet hotel soit si loin du centre et en plus près de l'aéroport ! ALors oui je le recommande mais je pense que l'on trouve moins chère et plus près.Genuine Hotels.com guest review
"Climatisation très bruyante"
Très bel appartement dans cet hôtel. La climatisation était TRES, TRES bruyante et IMPOSSIBLE à arrêter pendant la nuit. Nous étions 5 et il nous manquait des draps pour un lit !!!Genuine Expedia guest review
"Ein traumhaftes Hotel"
Für uns und unsere Kinder war dies ein richtiges Paradies. Das Hotel ist sehr schön gelegen. Die Suite war sehr gross. Wir hatten sogar die Möglichkeit zu grillieren oder selbst zu kochen. Sehr empfehlenswert!!!Genuine Hotels.com guest review
"Muy caro para poca amabilidad"
Si bien el hotel es increiblemente lindo y bien ubicado, la relacion costo/calidad no cierra. El WiFi no funciona en algunas habitaciones y en mi caso tenia que pararme frente al lobby para acceder a internet. Por otro lado la amabilidad del personal del front desk, deja bastante que desear.Finalmente la cercania del aeropuerto no es ideal por el ruido […] que trae aparejado. Read moreGenuine Hotels.com guest review
"Zeer luxe en comfortabel Resort"
Zeer luxe en comfortabel Resort, prachtige omgeving en tuin, heerlijk zwembad, goede locatie. Wel jammer van de luchthaven die er vlakachter ligt, als de wind 'verkeerd' staat hoor je de hele dag de herrie van de vaak propellervliegtuigen. 2x per dag komt en gaat er een groter toestel. Al met al vonden wij de plussen groter dan deze min. Verder een […] uitstekend resort. Read moreGenuine Hotels.com guest review
"Skønt sted med fred, ro og lækkert pool area !"
Vi boede en familie på seks personer tre nætter i en af hotellets dejlige lejligheder og nød det lækre pool område med udsigt direkte til Atlanten. På trods af beliggenheden kommer man nemt down-town, enten med bil på 5 minutter eller "tram". Når det eneste der mangler er en el-kedel, kan man vist kun kalde det et skønt og meget tilfredsstillende o […] phold! Read moreGenuine Hotels.com guest review
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