"Very nice hotel."
The hotel is excellent. The staff wonderful. There is a great area to walk and take in nature. Pretty close to the freeway, which means easy access. The food, great. The chef is charming.Genuine Expedia guest review
"Nice relaxing getaway"
Me and girlfriend did date night got a room went on the town in petaluma had a great time the room and bed was nice as well our view could've been better but nevertheless it was about us being around each other 4 stars we give the hotel only thing the elevators smelled like roach spayGenuine Hotels.com guest review
Overall great experience.Genuine Hotels.com guest review
The room was nice I loved the comforter the TV could have been larger though the room was quiet . I wish they had a continental breakfast like Holiday Express does. Overall O enjoyed the experienceGenuine Hotels.com guest review
It was a very nice hotel. Not much around it within walking distance,so you are pretty tied to their restaurant. Staff ended up being friendly. After some pre-arrival issues with food for our team.Genuine Hotels.com guest review
The room was very large, lighting was poor. The interior hallway was dark, even with the lights on. I was in the room when housekeeping came to clean, so I left. They were in the room no longer than 10 minutes per visit. Not sure how thorough they were.Genuine Expedia guest review
"For the price, it just isn't worth it!"
This is a high-end hotel and for the price you're paying you'll receive a 3-4 star room and location, but the worst part was the service. The hotel overbooked their capacity and ended up waiting for 5 hours in the lobby. It wasn't until I went back several times to the receptionist, when they 'finally' updated their system to show availability in rooms. […] Therefore our check-in was until 9pm. Just an awful experience! Read moreGenuine Hotels.com guest review
"Not worth the extra money"
The service at the front desk was subpar, no checkout time given or any friendly advice about using the hotels amenities, the room was large and well maintained but the TV was too small and far away to see well. The hotel web site under "features" described complimentary breakfast between 0630 and 0930 but there was nothing available. Not even complimentary […] coffee was served but you could buy a cup from them. Nice room but nothing else was worth the higher price except for maybe the nice walking trail nearby. Won't be going there again! Read moreGenuine Hotels.com guest review
"Room not available until 8:00 at night"
We've stayed in this hotel before and really enjoyed it. It's a $10 cab ride to downtown or a few miles worth of walking; the rooms are comfortable and the hot tub is nice and there's a great beer selection in the downstairs bar. We've always enjoyed our stay. We had plans Saturday night to get there early and relax in our room for a few hours, then […] had an event we needed to attend at 6:00. When we arrived (on February 15th, i.e. the day after Valentine's Day), we were told that they had a full house the night before and a number of employees called off sick, so our room was not yet ready. They asked us to come back in 15 minutes. We went and got a beer in their bar and came back about 40 minutes later, at which point everyone was being told that there was no longer a time estimate for when rooms would be available, but they could take numbers and call. We finally had to leave to attend our event. My phone rang at 8:05 to tell me that my room (at a hotel with a 3:00 checkin) was ready, by which point we had lost our chance to relax, lost 25% of the time we paid for, and completely ruined the entire purpose of us staying at this hotel. I understand that hotel staff was overwhelmed and it's hard to handle half of your employees calling off sick, but we feel we received very little of what we were paying for. I can't believe how much money we wasted on an experience we never got to have. Read moreGenuine Hotels.com guest review
"Central to Marin and Sonoma Counties"
Checked in, with a friendly employee, and immediately saw one of my needs met- a major label coffee shop in the hotel. The hotel seemed quite (no children stirring up noise) for having four floors. I stayed in Room 231. It was clean, with a bed angled and pointed in the direction of the window. Although, the bed was considerable flat and uncomfortable, […] I managed sleep with a sleep aid and didn't wake up with a back ache.The shower water pressure was average. Sampled the Valentine Dinner at the hotel's restaurant and it was outstanding (though I prefer my Roasted Lamb just a bit less rare). The Stuffed Salmon was excellent. Didn't try the "year-round" heated pool or hot tub. Read moreGenuine Expedia guest review
Very nice hotel, have stayed before. This time the check-in person seemed self involved and not very customer service oriented towards me. Telling me about their plans to stay at another of their hotels and seeing what perks they would get as an employee. Wouldn't stop me from returning, but it was an odd experience.Genuine Expedia guest review
"Good location for morning walk"
Very short staffed at the front desk. There were 4 parties waiting in front of us and the poor employee was also the barista of the coffee bar next door. Only one person working the front desk at 3:00 on a Sunday with kickoff time at 3:30 for the NFL championship game! Besides the long check in, the room and lobby was very nice. Our deluxe king faced […] the harbor. Read moreGenuine Hotels.com guest review
"Nice but too much money"
Overall it was comfortable and convenient, but overpriced. No breakfast included. The wetlands trail behind the hotel was beautiful.Genuine Expedia guest review
"On the water in Sonoma"
My wife had always wanted to stay here. We frequently do staycations for our anniversary and we stayed here for our ninth. Easy to find, right off of the freeway. First room smelled like smoke. They exchanged immediately. Second room was better with marina view. Service was good, professional. Would stay again. A few minor nits. Marina side faces […] both marina and freeway so not quite so peaceful with window open. Tub is extremely slippery and they provide tiny bath mat. Read moreGenuine Hotels.com guest review
"Sheraton stay in california"
I enjoyed my stay, I was a little concerned when I had a $89.60 charge on my card and was not informed at the time of check in that this is normal procedure I had paid in full prior to check in with hotels.com did not expect another chargeGenuine Hotels.com guest review
"Wine country getaway"
Great hotelGenuine Hotels.com guest review
The Sheraton was nice. It is right off the freeway but they put us in a back room per our request and it was nice and quite. The room was clean.Genuine Expedia guest review
no local tv was availableGenuine Hotels.com guest review
"Convenient Hotel- Driving Distance to Wine County"
We thought the hotel was nice and got a decent deal for new years eve. We planned on swimming in the pool and relaxing in the hot tub as a break from City living. Unfortunately the pools heater was broken so the water was freezing. The hot tub was nice and not crowded. Room service was great and very accommodating. The only complaint about the room […] was the mattress was not as comfortable as other Sheratons that we've stayed at. Read moreGenuine Expedia guest review
"Great view of boat yard."
Awesome!!! Quiet and very nice.Genuine Hotels.com guest review
"One Day Stay"
Only stayed a short time but liked the ability to run heating system fan on manual as it drowns out any other background noise. Breakfast was better than average with friendly staff.Genuine Expedia guest review
"Set in beautiful wetlands park and yacht harbor."
We enjoy this hotel, where we stay periodically. As in all hotels, some rooms are better than others; a harbor view is worth the effort, and the staff were very helpful in getting this. Big surprise was the walking path from the hotel that ran for several miles (or so we are told) through the beautiful wetlands.Genuine Hotels.com guest review
"Close to wine country"
Nice rooms. Quiet. Good food at restaurant.Genuine Expedia guest review
the room hadn't been finished when we walked in and there was a dirty comforter left on top of the bedGenuine Expedia guest review
"Good Stay in a small, quiet town"
I am fortunate to get a larger room with 2 double beds (there is a shared patio outside). My family loves the room. It is comfy, spacious and the AC is quiet. The hotel is close to a small casino calls 101 Casino which offers $9.99 prime rib dinner with clam chowder and ice-cream. If you have a car, it takes you about 5-10 minutes to get there. If you […] don't, you can ask the front desk to get a cab for you. Read moreGenuine Hotels.com guest review
"Great for a one night business trip"
I stayed at the Sheraton Sonoma County because it was close to the location of a business meeting I had the next day. It was comfortable and the staff were friendly. I appreciated the free wireless internet access. It was about a 5 minute drive from downtown Petaluma, where I went for dinner. I would stay here again if business brought me back to the […] area. Read moreGenuine Hotels.com guest review
I stayed at this Sheraton for a training seminar. The night I arrived, I was told my room was unavailable due to a bad rainstorm revealing leaks in some of the upper-level rooms. Rather than attempt to move me to another room, the Sheraton decided to move me to another hotel entirely (of much lower caliber I might add). After the first night of the […] seminar, my instructors who reserved the Sheraton's conference rooms insisted that the hotel staff needed to move me back to the Sheraton so I could be on-site for the training that was planned well in advance. I was able to get back into a room at the Sheraton and it was much nicer than where they moved me the first night of my stay. Aside from that whole scenario, the hotel itself was great! big rooms that were kep very clean. The food in the restaurant on the ground level was delicious, very satisfying, very filling and majority of the options were healthy (fresh local greens, lean cuts of meat, etc). I highly recommend this hotel if your staying in Petaluma and would like a nicer stay. One thing the group of people I was with complained about a lot was the timeliness of the food service. We had to fill out meal tickets the night before for breakfast and hours before lunch to put our orders in and still our food arrived later than scheduled. The group was only 12 or so individuals. Read moreGenuine Expedia guest review
"Wonderful Staff...best place to stay in Petaluma"
Everyone was super helpful and accommodating. The location is convenient and beautiful. Best place to stay at when in Petaluma.Genuine Expedia guest review
"Nice hotel a little outside town"
Excellent value; pet friendly; well maintained and appointed hotel.Genuine Hotels.com guest review
We were plesantly surprised at this hotel - as we are very picky where we stay. We stayed at another hotel for the first part of our trip in the city of San Francisco and while it was a higher end hotel, not as pleasant as the Sheraton Sonoma. The staff from the front desk to room service were friendly, nice and very accomodating.We will stay there […] again. The hotel is very clean and modern with a very nice lobby. We did not eat at the restaurant during our stay so cannot comment on that. But overall we had a pleasant stay. Read moreGenuine Expedia guest review
Very nice stay. Everyone friendly, room nice and food good. Thank You, BFRGenuine Hotels.com guest review
"Nothing to complain about!"
I stayed two nights at the Sheraton located at the marina in Petaluma. Clean, quiet, comfortable with a fitness center and next to a nice park with walking trails. Food was good, service above and beyond. Highly recommend this hotel!!Genuine Hotels.com guest review
"hard bed and bathroom with no mirror outside"
lame and overpriced... a hard bed, might as well been in Europe.. the bathroom was one tiny room with no mirror on the outside to get ready so he takes a shower and I can't put on makeup or do my hair.Genuine Hotels.com guest review
"always a winner"
Great property including the food at the hotel, thanks to Chef Danny and his team. Property is clean and staffed with very polite, helpful personnel. Bar has great staff, and the small plates make going out to dinner offsite unnecessary.Genuine Hotels.com guest review
Everything was great!, only thing that could be better is the beds/sheets/pillows. Everyone has their favorite style of bed, ours was a bit hard, pillows were too airy and the sheets were not fit right for the bed size. Other than that. Great central location, clean, friendly and would returnGenuine Hotels.com guest review
I generally love Sheraton hotels but I was disappointed that their website listed a fridge and microwave in the room but when I saw the room didn't have a microwave I was told there's 1 microwave for all guest use.. Very inconvenient and for that reason I won't be going backGenuine Hotels.com guest review
"Great stay if you have a marina view."
We have stayed before and enjoyed the hotel. On checking into our room, we were not excited about the lack of a view. We called the front desk. They at first said the hotel was oversubscribed, but then called back to say there was a different room available. That room looked out over the marina by the hotel, and for us, the difference was substantial […] (at least, it is if you prefer a view of a harbor and boats to a view of the parking lot). Both rooms very nice, hotel is fun and has a nice bar overlooking the marina as well. Read moreGenuine Hotels.com guest review
Clean, comfortable, quiet 4 star hotel. Starbucks in lobby, but they don't accept Starbucks card. Closest Petaluma hotel to Sonoma and Napa. 101 Casino about 3 miles north on Hwy 101.Genuine Hotels.com guest review
"Dated Hotel with Untrained Staff, Noisy Rooms"
This did not feel like a typical Starwood experience. No bellman at check-in to assist with luggage, no valet service to park your car, and the front desk didn't have our Starwood number entered even though it was entered on the Expedia reservation at the time of booking. We are Platinum Starwood members yet we were not given our usual upgrade, nor […] did they even place us in a room on the Club Members floor level. The beds were hard and as we tossed in turned we could hear the springs in the bed. The furniture and overall decor is dated and there isn't a mini-bar in the room (the only nice thing the room had was a new powerful hairdryer). The walls between rooms are super thin and our neighbors woke us up one morning with their romantic (but loud) antics. The restaurant is completely understaffed with one poor female server in the morning trying to take orders for 14 or more tables all by herself. The food was awful, the oatmeal like a wet rock, and the coffee cold. The male attendant in the club room was unfriendly and didn't greet us nor ask us if we'd like a drink or something from the bar menu - in fact, my husband didn't even know the guy worked there, but thought he was a guest the way he paraded around and changed TV stations to his liking. Very sad to see a hotel with such a great location and beautiful marina view be this disappointing. Staff need some serious training and if I were Starwood, I wouldn't even lend my name to this hotel. Read moreGenuine Expedia guest review
"The right hotel for Sonoma"
I visit Petaluma and the surrounding area often. Have stayed and most if not all the hotels in the area. The Shearton is by far the best overall hotel especialy for business. Close to downtown Petalua ad restuarants that wil not dissapoint. Addittionally this is a good launching area to the Sonoma coast or to Napa for day trips.Genuine Expedia guest review
"Beautiful hotel on the marina!"
We can't wait to go back! The staff were superb, they were friendly, and very attentive to our needs. The hotel, facilities, and rooms were first class!Genuine Expedia guest review
"Avoid the restaurant"
Overpriced and limited selection of food. Even medium ordered burgers were burnt. No comp. coffee.Genuine Expedia guest review
Very nice, comfortable stay......especially the pillows! Definitely return again, but will request a room with River View. Friendly, helpful staff. Upon checking out at noon, too many room service trays were left outside room doors making it difficult to maneuver the halls with luggage. Besides that, everything was very nice.Genuine Hotels.com guest review
The only unfavorable was pricing at the restaurant within the hotel.Genuine Hotels.com guest review
"Right on the Marina!"
Comfortable hotel away from hustle of freeway. lovely setting on a marina and next to a open range bird refuge.Genuine Expedia guest review
"On the Marina in Petaluma"
Friendly staff, clean room, although the lounge does need a facelift, the chairs are dirty and worn, but the bartender is very friendly and will make whatever you would like. Hotel restaurant has a lot of interesting items, but they are trying a bit too hard and over do the dishes. The view of the marina from the room was lovely and the room looked […] more recently renovated; it was comfortable and served for our needs. Read moreGenuine Hotels.com guest review
Hotel is attractive, clean and comfortable, but not in a nice place for walking. Also, the air conditioning fan is very loud.Genuine Hotels.com guest review
"Helen and Geri girls vacation"
Very nice room comfy beds. Wish there had been a dvd player. Called guest se rvices to inquire but theydidnt call back. Tipped housecleaning for extra coffee but they didnt leave the coffee. Delightful hotel except for this.Genuine Expedia guest review
"Great Resort Hotel"
We really enjoyed the resort and old southern feel of this hotel and bungalow style rooms. Real fireplace, kitchenette and private patio. Had a nice dinner on the veranda overlooking the golf course. Seemed very child friendly.Genuine Hotels.com guest review
The hotel is beautiful. We loved it.Genuine Hotels.com guest review
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