All hotels in Petaluma, California, United States of America
1 room, 2 adults
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745 Baywood Dr, Petaluma, CA, 94954, United States of America, ‏‎855-239-9480
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Hotels.com reviewsTripAdvisor reviews
4.2 / 5Excellent

Score breakdown (from 393 reviews)

  • Location
    Great location
  • Service
    Fantastic service
  • Comfort
    Rather comfortable
  • Room
    Great room
  • Bar
    Standard bar
  • Value
    Fairly good value for money
5.0 / 5Outstanding
Friendly and helpful staff, prompt check in. Great location near fwy and Marina. The room was clean will stay here again.
Genuine Hotels.com guest review
Response by Sheraton Sonoma County - Petaluma
We sure hope you do stay here again! We continue to do our very best to ensure that we're the best value full-service hotel in the area. Glad to hear that we're moderately successful! Hurry back. Warm Regards, Scott Satterfield General Manager
1 night business trip Aug 6, 2015
A Traveler
US
5.0 / 5Outstanding
"Awesome place to stay at while away from home"
Great location and great place to rest while traveling.
Genuine Hotels.com guest review
Response by Sheraton Sonoma County - Petaluma
You're so right! Nothing more relaxing than staring at boats on water with a glass of local wine! We sure hope to see you again! We love our returning guests! Be well! Scott Satterfield General Manager
1 night business trip Aug 6, 2015
Jose
US
4.0 / 5Excellent
"Rooms near the fitness center are noisy."
Be sure to ask for a room away from the fitness center. Rooms near the fitness center are subject to noise problems from people running on the treadmill. I stayed in room 181 which is across the hall from the fitness center. I was awoken very early in the morning from the loud thumping generated by people running on the treadmill. The fitness center is open 24 hours a day. Any rooms near the fitness center are subject to noise problems that may keep you awake.
Genuine Expedia guest review
Response by Sheraton Sonoma County - Petaluma
Thanks for your recommendations. I will look into your comments. Obviously we don't want any of our rooms to be bothered by any noise. Thanks again!
Other trip Aug 9, 2015
Lorraine
US
5.0 / 5Outstanding
It was our first time in the Petaluma area and we really had a good time. The hotel was very accessible, clean and comfortable. the breakfast and dinner specials were good but I wish they offered more drinks for adults. Thank you.
Genuine Hotels.com guest review
Response by Sheraton Sonoma County - Petaluma
Thanks so much for staying with us! Check with us again next time you're here. We might have drinks that you didn't hear about last stay. Our drink selection is always changing! Hurry back.
1 night family trip Jul 26, 2015
A Traveler
US
5.0 / 5Outstanding
Will tell my friends of how. Great your place is. Will come again when in areA.
Genuine Hotels.com guest review
Response by Sheraton Sonoma County - Petaluma
Many thanks. We hope to see you again soon. So glad you enjoyed your stay with us.
1 night romance trip Jul 26, 2015
A Traveler
US
5.0 / 5Outstanding
We were very happy with our stay at the Sheraton Hotel in Petaluma, CA. Our room overlooked the marina and was very comfortable. The hotel interiors and pool were very nice, clean and well maintained. The flowers outside were beautiful.
Genuine Hotels.com guest review
Response by Sheraton Sonoma County - Petaluma
Thanks for making the Sheraton your home base for your last visit. I appreciate your comments and do hope you hurry back!
2 night family trip Jul 25, 2015
Sonja
US
5.0 / 5Outstanding
"Perfect for traveling family"
They accommodated our family well....nice, clean rooms and friendly staff
Genuine Expedia guest review
Other trip Jul 28, 2015
A Traveler
US
5.0 / 5Outstanding
"Room with a view"
The hotel is pictureous. We had a room with a view of the yachts. It was a relaxing stay in comfortable surroundings. The tub was deep, but if you're short, it was tough getting in and out for your soak or shower. The hair dryer barely put out air, so drying even short hair took some time. The house cleaners did not show up until 5 or 5:30 each day, so when we came back mid afternoon before going out, we had to leave so the room could be cleaned. On checkout day, the house cleaners started knocking at 9 and we had three different ones we had to send away saying we would be checking out so come back later. I guess you could say we had minor inconviences, but a beautiful room with a view.
Genuine Hotels.com guest review
Response by Sheraton Sonoma County - Petaluma
Sorry about the inconvenience of our housekeepers knocking on your door. I'm so glad that you had a wonderful experience overall. Relaxing is what vacationing is all about! We hope you hurry back.
3 night family trip Jul 21, 2015
Mary
US
3.0 / 5Good
"little out of the way"
room was clean and comfortable had to remind room service to take care of a room. Hotel was a little out of the way and not really convenient to downtown Petalumafor any decent restaurants nearby.
Genuine Hotels.com guest review
Response by Sheraton Sonoma County - Petaluma
Thanks for staying with us. I suppose that we are "out of the way" if you wanted to stay downtown - which is 3 miles away. There are, however, so many other things to do and see in Petaluma. Check with our front desk next time - we'd be happy to recommend additional sites to visit! We have wineries, California Historic sites, artisan cheese makers, etc. all within 5 - 10 minutes of the hotel.
1 night romance trip Jul 16, 2015
Lawrence
US
5.0 / 5Outstanding
"Family Time!"
Very beautiful!!
Genuine Hotels.com guest review
Response by Sheraton Sonoma County - Petaluma
Family time is the best. I hope that you found everything you needed in Sonoma county to have made memories for all of you for a lifetime! Hurry back and we'll do our best to figure out a few activities to make even more memories next time!
1 night family trip Jul 17, 2015
Tonja
US
5.0 / 5Outstanding
"Clean and accommodating."
This is by far the cleanest and well put together room I have had in a long time. People in the lounge and reception all amazing. :)
Genuine Expedia guest review
Other trip Jul 20, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellent value for the price"
Beautiful hotel, great staff very helpful front desk and happy they served Starbucks coffee!
Genuine Hotels.com guest review
Response by Sheraton Sonoma County - Petaluma
Thanks for staying with us. Yes, we have Starbucks coffee for you to brew in your guest room, of to buy in the lobby. Either way, you're never far from your favorite brew! Thanks again, and hurry back!
1 night family trip Jul 15, 2015
Angela
US
5.0 / 5Outstanding
"Hotel was fine, Hotel.com policy is unfair!"
The Sheraton is a really beautiful place, pricey, but you get what you pay for. That being said, a week before we stayed there we called Hotels.com and told them we would not be able to stay the second day that we booked, due to a family commitment. We were advised we would have to pay for the second day anyway. We disagreed that we should have to pay for the second day and were told to tell the front desk person that we could not stay the second day, which we did, and were told we still had to pay for the second day anyway. When we spoke with Hotels.com we advised them we disagreed with the policy, and that we had five pending reservations with Hotel.com which did not invoke this penalty. We advised the people we spoke to at Hotel.com we were long term customers had never canceled a reservation in the past, and felt we should at the very least be given a credit for the second day we paid for but were not able to use. We have stayed at the Sheraton in the past, and are in Petaluma every month or so, and would stay again in the future, but not if they don't value past and future customers. We have been very satisfied with Hotel.com in the past,and have booked several times with them, but will not book with them in future if something is not done to assist us in a fair resolution to this unfair policy.
Genuine Hotels.com guest review
Response by Sheraton Sonoma County - Petaluma
Thanks for choosing the hotel. Glad you enjoyed your stay.
2 night romance trip Jul 11, 2015
Frank
US
5.0 / 5Outstanding
"Amazing hotel, great stay, highly recommended"
Great facilities, SUPER comfortable room and the beds allowed me to get an amazing sleep. The quiet neighborhood and blackout drapes also helped. I'd definitely recommend this hotel to a friend.
Genuine Hotels.com guest review
Response by Sheraton Sonoma County - Petaluma
Thanks Sean! So glad that you found us. Our brand new Sheraton Sweet Sleeper beds are really comfortable and we get a lot of compliments on them. I hope you hurry back when you need another rest, or when you're ready to start exploring Sonoma county!
1 night family trip Jul 11, 2015
Sean
US
2.0 / 5Fair
"nice if member of their club, sucks if not"
stayed two nights- check in at 3 pm, showed up at 330, waited in line while other guest got their rooms (2 bed like ours)they said ours were not clean yet. 2 hours later they were "clean". just the room service plate and left overs setting right outside door. still there in morning but finally gone after 1 day. guy at counter made us feel like second class folks since we booked thru hotels.com and were not in their club. I think that was part of the reason for over two hour wait. found out the better rooms are up from first floor. a/c didn't work right, just hot or cold. motel comfort was good other than that.
Genuine Hotels.com guest review
Response by Sheraton Sonoma County - Petaluma
Sorry for your wait. Something doesn't sound right, as we love our hotels.com guests! Luckily for you, membership in our "club" is complimentary, should you wish to join. Hope to see you again!
2 night family trip Jul 6, 2015
philip
US
5.0 / 5Outstanding
"Great!"
Great place to stay! AC was a little loud, but totally worth it. The staff was incredibly friendly. We will definitely stay here again.
Genuine Hotels.com guest review
Response by Sheraton Sonoma County - Petaluma
Glad to hear that you enjoyed your time with us. I will look forward to your return! Thanks again.
2 night romance trip Jul 3, 2015
David E
US
5.0 / 5Outstanding
"A romantic getaway"
The room was clean and new
Genuine Hotels.com guest review
Response by Sheraton Sonoma County - Petaluma
So glad you had a good stay with us. You are correct, the rooms were only 4 months old when you stayed with us! Thanks for your kind review. We hope you hurry back for another romantic visit soon!
1 night romance trip Jul 5, 2015
A Traveler
US
5.0 / 5Outstanding
"Super hotel for touring Sonoma County"
Excellent hotel - good location for touring the area. Our second stay, and will most likely stay here again in the future.
Genuine Hotels.com guest review
2 night romance trip Jun 27, 2015
Michael
US
4.0 / 5Excellent
Everything was great - food at the restaurant was horrible.
Genuine Hotels.com guest review
Response by Sheraton Sonoma County - Petaluma
Sorry to hear about the restaurant food. We have a new chef, so I hope you return to give us another try!
1 night business trip Jun 30, 2015
Martin
US
5.0 / 5Outstanding
"The Best Hotel in Petaluma"
This is the best hotel in Petaluma. There's one other hotel in Petaluma that gets slightly better ratings. I've stayed in both. There is no contest when their prices are equivalent. Stay in that other one and you will have an "experience" (intentionally vague), but if you just want to be comfortable, do your booking at the Sheraton. This is a well managed hotel with friendly staff.
Genuine Hotels.com guest review
1 night romance trip Jun 29, 2015
A Traveler
US
5.0 / 5Outstanding
"Very comfortable & affordable, near DT Petaluma"
Very comfortable room, driving (not walking) distance to downtown Petaluma, which is absolutely adorable. There's a pretty marsh area at the far end of the parking lot with dog-friendly walking trails.
Genuine Hotels.com guest review
Response by Sheraton Sonoma County - Petaluma
Thanks so much for your kind review! And thanks for mentioning the 165 acre Shollenberger park wetland that is adjacent to the hotel. We have a lot of avid bird-watchers who frequent the park who tell me that there are many birds that can hardly be seen anywhere else. So you can be in the middle of "adorable" Petaluma and still feel a million miles from anywhere! We hope to see you again very soon!
1 night trip with friends Jun 30, 2015
Rebecca
US
5.0 / 5Outstanding
Everything went very smoothly. The desk clerk at check out time said it wasn't possible for her to give me a printed receipt since my account had a zero balance, which seemed pretty odd.
Genuine Expedia guest review
Response by Sheraton Sonoma County - Petaluma
Thanks for staying with us, and thanks for your kind review. Since you paid Expedia, your receipt would come from them. It should have been in your email, or you could always contact them for another copy. While we partner in travel, we have no idea what you paid for your room!
Other trip Jul 4, 2015
A Traveler
US
3.0 / 5Good
"Ok hotel. Less than stellar customer service."
The hotels.com app let me select for adjoining rooms. When we arrived, the man checking us in mocked that the app lets you select hotels where that is an option, not a guarantee. So frustrating. No sympathy. We asked if there was an option for a suite. There was, but it was $500 a night. Again, no sympathy. Non refundable. We were stuck, frustrated, and feeling duped. The hotel is fine. Customer service less than mediocre. The app is a problem.
Genuine Hotels.com guest review
1 night family trip Jun 30, 2015
Dawn
US
5.0 / 5Outstanding
"Nice stay"
Nice
Genuine Hotels.com guest review
1 night romance trip Jun 22, 2015
Ray
US
4.0 / 5Excellent
All was nice except plastic cover on mattress - made sleeping really hot, even with AC turned up.
Genuine Expedia guest review
Other trip Jun 16, 2015
A Traveler
US
1.0 / 5Poor
"Rude staff, noise at 6:00 AM, lack of respect!"
We where waking up by cleaning people at 6 AM, after that more noise so we got up and left the hotel! No central air and heat, noise from air unit all night, general manager so rude and incompetent, never apologize or show his face! Big liability for the corporation! Can't go back there ever!
Genuine Expedia guest review
Response by Sheraton Sonoma County - Petaluma
Sorry for your perceptions. We have no cleaners starting before 8am, so I'm not sure what bothered you. We do have central air and heat for the hotel's public areas, but luckily each room also has their own AC/heat unit so that each individual can control it themselves. Best of luck in your future travels.
Other trip Jun 8, 2015
Tony
US
4.0 / 5Excellent
"Great hotel in Petaluma"
Friendly staff and customer service was great. Would tell cleaning crew to stop knocking on the door so early. They came to our room around 8:30 every day during our 5 day stay. Overall it was clean and we will be staying there again. Good location for day trips to Sonoma, Russian River Valley and Calistoga to Napa
Genuine Hotels.com guest review
Response by Sheraton Sonoma County - Petaluma
So glad that you enjoyed your stay! I am sorry about the early knock on the door. Next time if you just put a "do-not-disturb" sign out, they will definitely let you sleep. I do hope you come back soon and give us another try. There's so much to see and do in Sonoma county - you just cant see it all in one visit!
3 night romance trip May 22, 2015
Gloria
US
5.0 / 5Outstanding
"Great facility and staff!"
We had a great "Mom and Dad" getaway! The staff were very helpful and friendly. Even the house keepers were happy to provide extra coffee for my habbit. The location was quiet, yet only minutes from the nice little downtown of Petaluma.
Genuine Hotels.com guest review
Response by Sheraton Sonoma County - Petaluma
Always good to hear about a "mom and dad" holiday. I hope you plan another one soon!
1 night romance trip May 30, 2015
Tom
US
4.0 / 5Excellent
"Good location for a nice nite sleep and morning ru"
Lovely location with the wetlands right there for an excellent morning run.
Genuine Hotels.com guest review
Response by Sheraton Sonoma County - Petaluma
You're so right - the 65 acres adjacent to the hotel is a perfect place to walk or run. It's also a bird sanctuary full of wild and rare local birds. We actually do have guests who stay with us just for the birds! The wine, redwoods and coast are just added bonuses! Hurry back.
1 night business trip May 28, 2015
Jill
US
4.0 / 5Excellent
"Good hotel, very poor internet service"
Clean hotel, comfortable rooms, Very poor internet service despite telling staff and no improvement in internet speed. Hard to be without internet in this DNA age. Quiet and peaceful hotel otherwise.
Genuine Hotels.com guest review
Response by Sheraton Sonoma County - Petaluma
Thanks for staying with us. You'll be happy to know that we increased our coverage and bandwidth after your stay. I have had no complaints at all since. Hope you hurry back to give us another try!
6 night family trip May 19, 2015
A Traveler
US
3.0 / 5Good
"Overpriced"
Too expensive and no free breakfast. Understaffed at the desk.
Genuine Hotels.com guest review
Response by Sheraton Sonoma County - Petaluma
Marin, Napa and Sonoma counties are definitely at the higher end of the price scale. Still, we are working to make sure that we are the best value full-service hotel in the area. While breakfast is not free, we do have a great new chef that would be happy to cook you up a wonderful meal to start your day!
2 night romance trip May 15, 2015
Randy
US
5.0 / 5Outstanding
"Nice place in Petaluma!"
Would stay here again.
Genuine Hotels.com guest review
Response by Sheraton Sonoma County - Petaluma
Thanks so much. We hope you do! Make sure to check with the front desk for things to do. There's so much beauty and adventure surrounding the hotel that it would be a shame to miss it all!
1 night business trip May 19, 2015
David
US
4.0 / 5Excellent
"Great!"
This was perfect for us...... We just needed something easy, reliable, safe and clean! Will stay again!
Genuine Expedia guest review
Other trip May 23, 2015
Anna
US
5.0 / 5Outstanding
"Second stay"
We stayed here the weekend they originally opened. This was our second time and they just remodeled. Both experiences were good.
Genuine Hotels.com guest review
Response by Sheraton Sonoma County - Petaluma
Great to hear that you enjoyed the renovated rooms. Don't stay away 13 years between your next stay though this time. We hope you hurry back soon!
1 night romance trip May 14, 2015
A Traveler
US
4.0 / 5Excellent
"Disappointed."
We picked this hotel for our 49th anniversary, based on its reputation and proximity to a point of interest. Despite the fact that we were an early arrival we were given a room overlooking the parking lot rather than the boat basin. The hotel was not even remotely busy. Staff, other than the reception crew, seemed self-important and unfriendly. The cooling system in the room was extremely noisy. Food was excellent.
Genuine Hotels.com guest review
Response by Sheraton Sonoma County - Petaluma
Sorry to hear of your disappointment. We do have huge demand for rooms overlooking the marina, however our other rooms also have a beautiful view of the distant hills. We were actually sold out of all marina-view rooms when you stayed with us. You can ensure a marina-view room next time by reserving that room type. Based on the demand they are more expensive.
1 night romance trip May 11, 2015
A Traveler
US
5.0 / 5Outstanding
"Wonderful Hotel!!!"
Staying here was a great experience from the early check-in to the great service around the pool and in the restaurant. The staff were very attentive, friendly and professional, The location with the lovely marina view was great. I will not only recommend this hotel to others but most likely stay here again myself!!!
Genuine Expedia guest review
Other trip May 18, 2015
Sandie
US
3.0 / 5Good
"Cleaning Staff need training"
The staff cleaning the rooms need to stop blocking the corridors accessing the rooms ... And be more quiet when going around in the corridors in the morning. It is not ok to scream the name of the other workers at 8am in the corridors
Genuine Hotels.com guest review
1 night family trip May 2, 2015
francois
US
3.0 / 5Good
"Toilet is not working well"
My recent stayed the toilet is not working well and it smell.
Genuine Hotels.com guest review
1 night business trip Apr 21, 2015
A Traveler
US
3.0 / 5Good
"Not up to par."
Hotel was under construction. Understandably some things were out of sorts. But my main problem was the food and food service. I tried calling room service for 30 min with no pick up. I had to call the front desk and they had to walk over and have room service call me back with a bit of attitude. In the morning the buffet was disgusting. Totally cold and not appealing. Probably the worst hotel food I've ever had. Room was fairly clean and everything else was decent, not great but ok. I probably wouldn't go back unless it was super cheap.
Genuine Hotels.com guest review
1 night business trip Apr 21, 2015
Sergio
US
5.0 / 5Outstanding
"Visit to see grandsons"
Always professional staff. Appreciated newspapers being available even though we are in the iphone & tablet technologies. Didn't use fitness center but it looked to have good amount of equipment and ample room.
Genuine Hotels.com guest review
6 night family trip Apr 9, 2015
Ronald
US
4.0 / 5Excellent
"Sheraton equals comfort!"
Really enjoyed staying at the Sheraton hotel it was nice. The rooms are great, beds were comfortable and everything was perfect!
Genuine Expedia guest review
Other trip Apr 11, 2015
nancy
US
4.0 / 5Excellent
"How about a Cup O' Joe?"
A cup of coffee in the AM would have been appreciated. No in-room coffee and was surprised that a medium coffee to go in the cafe was nearly $4.
Genuine Expedia guest review
Other trip Mar 30, 2015
A Traveler
US
4.0 / 5Excellent
"Great business stopover."
Found the location to be perfect for a San Francisco to Napa Valley transition. Hotel is very comfortable and clean. Special added bonus with club status..
Genuine Expedia guest review
Other trip Mar 25, 2015
Rob
US
5.0 / 5Outstanding
"Just relax!"
Relaxed and beautiful area.
Genuine Hotels.com guest review
1 night family trip Mar 19, 2015
Teresa
US
4.0 / 5Excellent
"Great amenities!!"
Weekend get away and hotel really nice and staff very friendly. Loved the lounge for the 4th floor with snacks and appetizers and wine.
Genuine Hotels.com guest review
2 night romance trip Mar 20, 2015
Kenneth
US
5.0 / 5Outstanding
"Great location. Beautiful hotel."
Had a great time! And the room was beautiful!
Genuine Hotels.com guest review
2 night romance trip Mar 8, 2015
A Traveler
US
4.0 / 5Excellent
"Nice hotel"
The hotel is nice and there is a nice trail to walk right by the hotel.
Genuine Hotels.com guest review
1 night business trip Mar 3, 2015
A Traveler
US
5.0 / 5Outstanding
"Great experience"
Awesome and safe place to stay. Rooms were much bigger than I was expecting. Staff was friendly and we felt safe! Close to downtown!
Genuine Hotels.com guest review
1 night trip with friends Feb 28, 2015
Kristina
US
5.0 / 5Outstanding
"Friendly and clean. RELAXING"
Loved it. Will for sure stay again when we r in the area. Pet friendly too
Genuine Hotels.com guest review
1 night romance trip Mar 2, 2015
Sue
US
5.0 / 5Outstanding
"family getaway"
Perfect location, hotel staff was outstanding. There is a bird estuary close by for relaxing walks. Close to freeway, shopping amd downtown Petaluma! Outstanding in every aspect.
Genuine Hotels.com guest review
6 night family trip Jan 25, 2015
Dana c
US
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