Holiday Inn Express Hotel & Suites Erie (Summit Township) - Erie

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Genuine Hotels.com guest review

GREAT!

Genuine Hotels.com guest review

My overnight stay, whilst in-transit at this hotel was good in regards the easy on, easy of the highway, and there are lots of chain restaurants to choose from close by, if that float's your boat. Talking of floating please be aware that the hotel is directly attached to a water park, so the majority of visitors are staying to use the waterpark, and […] there are large family groups with all the associated chaos. Other than that the staff were helpful and friendly and the hotel clean, and even helpfully offer their towels for sale!! Read more

Genuine Hotels.com guest review

Too many kids, were very loud late At night

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Upon entering lobby and staff were very nice. However our room was terrible. The beds were awful! Sagged in the middle so badly that we had a miserable night trying to sleep. The "flat screen" tv that was advertised was an old regular tv. That being a minor inconvenience, the tub had pink slime around edges which we were told was a cleaning product […] when I said was mildew. Not very safe if we had used tub itself. Then the shower handle came off in my husbands hand, revealing a hole in shower wall. Would definitely not recommend using hotel until all renovations are complete. Seemed unfair to pay same price as others who were being told in line beside us all about their brand new king size bed and amenities. Read more

Genuine Expedia guest review

The concept of the room was nice, and the only reason I didn't give a 1 Dreadful overall rating, with having a sectioned off area for kids bunk beds. At first glance the room looked okay, but as we were getting settled we noticed more and more. In regards to cleanliness; I found garbage on the floor such as a tissue and an empty eye drop container, […] stains on the floor, the wall paper by the kids bunks was pealing off, and there was that reddish/orange coloring around the tub drain, edges of tub etc from the minerals in the water, that does easily wipe off IF cleaned. The intake valve in the jacuzzi tub was also dirty- so we didn't dare use it, didn't even give the kids a bath but opted for showers instead. The bed was terrible, very soft and sagging. Every time my husband or I moved the other could feel it because they'd then move/roll too. Room came with a DVD player for the kids portion for the room, but the TV was a flat screen computer monitor only with no input to make the DVD player work. We called the front desk for help, they sent some one up to help; he had no bottom teeth and had trouble understanding him- he told us he couldn't help that the "tv" couldn't work a DVD player. The front desk called back to ask if our issue was resolved and we said no and that was the end of the conversation. The did not ask when we checked out how our visit was. Felt more like I was at a cheap motel than a hotel; Holiday Inn Express is usually much nicer than this was. Read more

Genuine Expedia guest review

This was a really nice room for the money. Largest breakfast area that I have experienced. Two lines on opposite ends of large room for fast service. Very quiet room.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel was a decent hotel. The beds were a bit uncomfortable but the pull-out sofa bed was the worst thing I've ever tried to sleep on. Also, our room had a bad smell but was otherwise decently clean. The location of the hotel was good, a lot of restaurants close by and easy access to downtown and the lake. Do not try the Boston's restaurant though, […] the food was really bad and overpriced! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Our room was huge, clean and super comfortable. The breakfast was included and was very good for a quick, low key bite to eat. I would definitely recommend this hotel.

Genuine Expedia guest review

Was an expensive hotel for the quality and cleanliness. Wish we had chosen another hotel!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

WOULD STAY AGIAN

Genuine Hotels.com guest review

I was not the least bit disappointed with this room.

Genuine Expedia guest review

Fair value. Expected more for paying premium. Poor breakfast.

Genuine Expedia guest review

The hotel was nice. The front desk clerk was nice. The breakfast was a zoo. No clean bowls, no coffee, rude people (other guests). Towels were good. My granddaughter liked the whirlpool tub.

Genuine Hotels.com guest review

Really nice hotel. Nice staff. About 15 from downtown or beach. About 15-20 min from downtown or beach. Recommended!!!! Warning!!!!: Try not to eat at Boston's!!!! Really bad food!!!

Genuine Expedia guest review

HOTEL WAS NICE STAFF WAS VERY HELPFUL

Genuine Hotels.com guest review

One non-smoking room had previously housed a smoking guest and was immediately apparent upon entry. Rooms were comfortable but did need some slight maintenance - notified desk upon departure. Would recommend hotel.

Genuine Hotels.com guest review

The hotel was very clean and in excellent condition. The front desk clerk was very friendly and efficient.

Genuine Expedia guest review

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Genuine Hotels.com guest review

Room problem was promptly handled. Our room had a smell of old smoke, which especially permeated the bedding. Also, the sleeper sofa had many springs missing from the area around the bottom frame. The next morning I notified the front desk staff of this. The clerk in training took this information and said she would see what could be done. By the time […] I got back to the room, someone from the front desk had called and told my wife that we were being moved to a different room, and to please come to get new door cards. I am impressed that my complaint was not just ignored, and that the problem was handled so promptly. Read more

Genuine Hotels.com guest review

Need a updated, but still was a good stay that's alli have to say.

Genuine Expedia guest review

The room was clean but there were stains on sofa, carpet and upholstered bench. Air conditioner was inadequate.

Genuine Expedia guest review

This was my girlfriend's and I first weekend getaway. Upon picking hotels, I went by word of mouth. I've stayed at Holiday Inn Expresses before, and was amazed at the quality of the hotel line. Everything in the hotel was great! The staff was very friendly. We arrived a little bit before check-in time and the staff didn't give us a hard time. They just […] said, "Here are your keys and your room number." They told us where the elevators are and which way to go to get to our room. The room was just as great. We had a 1 queen suite. The bed was plush with great pillows. Normally I have problems sleeping in hotel beds. At Holiday Inn Express, I do not have any sleeping problems. The jacuzzi tub was a great fit to relax after a day of travelling and walking around. Although it did take a while to fill it up and get it to the right temperature, it was perfect. Overall, I would recommend this hotel to my friends, family, co-workers, and other travelers. I love travelling and will definitely try to stay at a Holiday Inn Express on all my travels. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We didn't have time to go to the indoor water park, so we should have stayed at one of the nearby hotels. This one was crowded with young overly excited people and the elevator was to slow to accomodate the guests.

Genuine Hotels.com guest review

We had a handicappe room and we were not handicappe but we love our room because of how spaciuos it was. The beds wre very confortableand the room was clean. The continental breakfast was an excellent variety of food. I recommend the hotel to anyone. We will coom back next year.

Genuine Hotels.com guest review

I rented 2 rooms for a Bachelorette Party. The rooms were great, more spacious than I thought. The jetted tub was huge. We didn't get a chance to use it though. Everything was great. The hotel was completely booked that night so breakfast wasn't great the next day but I didn't expect it to be either. The only complaint is that we were on the 5th floor […] and even though there was air conditioning, the room stayed pretty hot. It was 76 degrees when we walked in at 4pm and pretty much stayed around that despite us leaving it on all day and night. But it was a great stay, nonetheless. Read more

Genuine Hotels.com guest review

had a good time...Hotel was nice and clean!!!

Genuine Hotels.com guest review

Clean and easy to find. Staff was cordial and the rooms were clean and comfortable. Parking was a bit distant as the hotel was busy ,but a better than average place to stay.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The staff were very friendly. Rooms clean. Hotel was centrally located to everything we wanted to do.

Genuine Hotels.com guest review

The only reason they got a 3 on cleanliness is because they had a pretzel or two in the sofa bed couch when we pulled it out. Other than that me and my spouse had a great time.

Genuine Hotels.com guest review

Everything was great until we went down for breakfast around 9:00. Lots of people in the dining room. There was nothing to eat except coffee and mini blueberry muffins. We waited and waited but the empty stations were not replenished. We finally got a cup of coffee (one coffee pot was empty) went upstairs, packed, checked out and went for breakfast. […] Very disappointed. Everything else fine with the room but was hoping to have a nice relaxed breakfast in our room before checkout. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

My son and I were very satisfied with the hotel.This is our 3rd time staying at this hotel.We were comfortable and everyone was very polite and helpful.

Genuine Hotels.com guest review

Great for kids. Only px skateboarders out side until all hours. A kids suite next to our room, must have been awake until late jumping on beds/very loud.

Genuine Hotels.com guest review

We were very upset with the room 1-bed 1-cot and NO hot tub that we paid extra for. I'm a priority club member, so you see that doesn't mean much either.

Genuine Hotels.com guest review

very happy. staff was great.our room was worth every penny. we cant say enough for everything they did to make our stay a wonderful experience.we would highly recommend this hotel to everyone.

Genuine Hotels.com guest review

Being I work in the hospitality industry for a 4 diamond hotel, I'm very aware of the business. The property location & cleanliness is great! My only problem was prior to arrival when I called for assistance,and the representative seemed bothered by my call. She was quite rude & her level of customer service was unexceptable by all standards. Once in […] house, our floor was very noisy during both nights and the front desk was aware & did nothing to remedy the problem. Read more

Genuine Hotels.com guest review

We had a great experience at the Holiday Inn. The room was clean, comfortable and loved the jacuzzi bathtub. The only thing I would complain about is that the walls are very thin so you could hear everything but I thought it was great. The complimentary breakfast was great. Staff was nice and pleasant. The millcreek mall was not far from the hotel at […] all and plenty of places to eat. Read more

Genuine Expedia guest review