All hotels in San Antonio, Texas, United States of America
1 room, 2 adults
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4.0 / 5Excellent

Score breakdown (from 482 reviews)

Average rating for:

  • Cleanliness
    4.2
  • Service
    4.2
  • Comfort
    4.2
  • Condition
    4.0
  • Neighborhood
    3.5
4.0 / 5Excellent
"Easy walking to River walk."
Easy walking to River walk. Having a separate bedroom and living room was a plus, especially for a 5 night stay. Also close to market square which was very interesting. If looking for sunderies there is a 7/11 and a dollar store near market square.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
Thank you for choosing our hotel (the Holiday Inn & Suites Alamo} thank you for taking the time to share your experience. It makes us smile when we hear our Guests had a good stay and provide feed back. Thank you again and we look forward to seeing you in the near future.
Other trip Jan 13, 2015
A Traveler
US
3.0 / 5Good
"could have been better"
Staff given New Year's holiday off, so they didn't clean our room. Our friends stayed two blocks closer to River Walk in another hotel that was nicer and forty dollars a night cheaper.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
Thank you for choosing our hotel during your time in San Antonio. Guest satisfaction is our priority and I am disappointed that you were not happy with your stay. I appreciate your feedback, it gives us an opportunity to retrain on customer service and communicating better with our guest. If you're in our city again, please reconsider staying with us
3 night family trip Dec 31, 2014
A Traveler
US
3.0 / 5Good
Rooms need to be update, they are to old and dosent look good
Genuine Expedia guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
Thank you for choosing our hotel during your time in San Antonio. Guest satisfaction is our priority and I am disappointed that you were not happy with your stay. I appreciate your feedback, it gives us an opportunity to retrain on customer service and communicating better with our guest. If you're in our city again, please reconsider staying with us...
Other trip Jan 2, 2015
A Traveler
US
5.0 / 5Outstanding
The breakfast really sucked everything was cold .really nasty
Genuine Venere guest review
Other trip Dec 31, 2014
A Traveler
US
3.0 / 5Good
"Nice"
The wifi service was poor. The breakfast was good but we had to wait about 15 minutes for the food. I think there was to many people for the breakfast amount they prepared.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
Thank you for choosing our hotel during your time in San Antonio. Guest satisfaction is our priority and I am disappointed that you were not happy with your stay. I appreciate your feedback, it gives us an opportunity to retrain on customer service and communicating better with our guest. If you're in our city again, please reconsider staying with us...
3 night family trip Dec 25, 2014
Carla
US
5.0 / 5Outstanding
Would love to stay again. Breakfast was excellent. Staff was courteous.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience!
Other trip Dec 29, 2014
A Traveler
US
4.0 / 5Excellent
"Great one night stay"
The staff was very friendly and helpful. Room was nice, breakfast was good, coffee too.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience!
Other trip Dec 28, 2014
Vi
US
4.0 / 5Excellent
"Convenient and Comfortable"
It was a pretty smooth and comfortable stay. I would stay again.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience
2 night family trip Dec 22, 2014
A Traveler
US
4.0 / 5Excellent
"nice stay in san antonio"
Hotel is in a good location, area easy to get to by car and get out too. Close to the city center. Well maintained, only issue is breakfast, not the quality which is aligned with this type of hotel expectations but small space crawded with people, better to go earlier in the morning to have quiet time. Other than that all was as expected.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience
3 night family trip Dec 20, 2014
Vladimir
US
4.0 / 5Excellent
"Bathroom somehow a bit better lay out .."
Good service and had comfortable stay. Restroom /bathroom somewhat small the way it was constructed.. Sink and mirrors located outside the bathroom. Otherwise, it was a good stay.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience!
3 night family trip Dec 20, 2014
Joseph
US
4.0 / 5Excellent
"Great Location!"
Very large "suite" like room (2 rooms), front room was very warm A/C wasn't cooling enough for such a large room and barely kept the bedroom cool. The mattress sagged to the middle but for the most part it was adequate for the time we spent there. Oh and it is close to the I-10 so there is some highway noise as well. Location is great to walk to Market square or King William Historic Village or even the riverwalk!
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience
2 night romance trip Dec 12, 2014
Sean
US
4.0 / 5Excellent
"Thanksgiving Travel"
The hotel was in a good location...closer to the mercado than the riverwalk, but still near the general "touristy" areas. Visitors can walk to these locations, but it is still quite a distance. The staff was very friendly and accomodating. The rooms are suites, so you can close off the main bedroom if someone decides to stay up a little bit longer. The bathroom is kind of small, with the sink outside. There is a microwave and small fridge in the room. In the evenings, we could hear running around, jumping, and laughing in the room above us. Fortunately, we were all so tired from daily excursions that we could still fall asleep. Breakfast was okay. There are some mornings where it was better than others. They do allow you to take trays into your room if you don't want to eat in the breakfast area. There is just one elevator and it runs fairly slow. Many people just chose to take the stairs. All in all, we would definitely stay there again. Great comfort for the value.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience!
4 night romance trip Nov 27, 2014
A Traveler
US
4.0 / 5Excellent
Hotel location is great for those who are willing to save some money and do some exercise while visiting the Convention center or Riverwalk area (by walking). Transportation is not an issue since many busses are within a block. Room was always clean and comfy. There is even a dog-care center a block down the south.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience!
Other trip Dec 2, 2014
Dan
US
4.0 / 5Excellent
"Good Hotel Value"
Great stay for the price. The room was very spacious. The staff was attentive to my need for linens for a sleeper sofa. Breakfast was included and fairly tasty.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience!
3 night family trip Nov 27, 2014
Kevin
US
5.0 / 5Outstanding
"clean hotel"
room was great . breakfast not so much
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience!
2 night romance trip Nov 24, 2014
A Traveler
US
5.0 / 5Outstanding
"Great"
We have a great time
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience
2 night business trip Nov 20, 2014
Mario
US
4.0 / 5Excellent
"Good Stuff!"
The hotel personnel were exceptional and very professional especially the evening manager & desk receptionist. The room was very quiet & comfortable.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience
2 night trip Nov 19, 2014
Wilburn
US
4.0 / 5Excellent
"Quiet hotel with breakfast walkable to sights"
Although my room showed its age, it was tremendously spacious and comfortable. The room and public areas of the hotel were clean. The free breakfast was very nice with a good variety of things to eat - hot food, cereal, fruit, etc. The hotel was walking distance to the Alamo, the riverwalk and is a stones throw from a cluster of restaurants just a couple of blocks north.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience
Other trip Nov 20, 2014
Jay Bee
US
5.0 / 5Outstanding
Very pleasant stay the room was very clean and breakfast was very good delicious
Genuine Expedia guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience
Other trip Nov 20, 2014
erica
US
4.0 / 5Excellent
"Nice play to stay and enjoy a night on the town"
The layout of the room was great! I felt right at home with the spacious area of living room built in the room. The only thing was the bathroom door would stick but it didn't bother me too much. Most of the staff were great!
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience!
2 night trip with friends Nov 14, 2014
A Traveler
US
1.0 / 5Poor
"Poor experience and breached security"
My room was left open by the maids after cleaning it for several hours until I returned and when front office staff was notified they seemed to care very little at all. (they left the door stopper in propped open) 2 nights later I retrurned to find that the carpet cleaners where outside my room and had just shampooed my carpets. Not only had the hotel allowed the cleaners into my room, which is another breach in mt security, but the cleaners had to move my belongings. Had I been notified the day before I would have made sure everything was appropriately moved and secured for non hotel staff to be in my room. I also couldn't walk on the carpets for several hours because they were soaking wet. It was overall a very unpleasant experience and I am not likely to utilize a part of the hotel chain again.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
Thank you for choosing our hotel during your time in San Antonio. Guest satisfaction is our priority and I am disappointed that you were not happy with your stay. I appreciate your feedback, it gives us an opportunity to retrain on customer service and communicating better with our guest. If you're in our city again, please reconsider staying with us
5 night business trip Nov 9, 2014
Heather
US
5.0 / 5Outstanding
"Great hotel overall"
The exercise area was small and very limited with only three cardio machines. The treadmill did not work and the elliptical machine was very old and unstable.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
Thank you for choosing our hotel during your time in San Antonio. Guest satisfaction is our priority and I am disappointed that you were not happy with your stay. I appreciate your feedback, it gives us an opportunity to retrain on customer service and communicating better with our guest. If you're in our city again, please reconsider staying with us...
1 night family trip Nov 4, 2014
Isreal
US
4.0 / 5Excellent
"good hotel"
We loved the room, very clean and updated, quiet hotel except for our second night as we had some very rude neighbors in the next room, slammed the door at least twenty times in about one hour. This was not the hotels fault but rude people. Would definitely stay here again, also staff was polite and helpful
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience!
3 night trip Oct 31, 2014
Marcy
US
3.0 / 5Good
It's was a nice suite. 2 televisions. Negative is having our WiFi Password expire and we haven't checked out yet. Our keys being deactivated before checkout. Room faced the road so lots of traffic and is not walking distance to Riverwalk
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
Thank you for choosing our hotel during your time in San Antonio. Guest satisfaction is our priority and I am disappointed that you were not happy with your stay. I appreciate your feedback, it gives us an opportunity to retrain on customer service and communicating better with our guest. If you're in our city again, please reconsider staying with us...
3 night romance trip Oct 31, 2014
A Traveler
US
4.0 / 5Excellent
"Key Card"
Our entire stay would have been wonderful except for the fact that our "key card" did not work the entire time. Each and every time we left and returned to the room one of the office staff would have to use the "master key" to let us into our room. This was very inconvenient being that we were out late both nights of our stay and had to ask for help like children. Gina Marie Perez MSN RN CEN
Genuine Expedia guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
Thank you for choosing our hotel during your time in San Antonio. Guest satisfaction is our priority and I am disappointed that you were not happy with your stay. I appreciate your feedback, it gives us an opportunity to retrain on customer service and communicating better with our guest. If you're in our city again, please reconsider staying with us...
Other trip Nov 3, 2014
Gin
US
5.0 / 5Outstanding
"Great place to stay"
Our stay was very comfortable. The room was clean, the staff very efficient and friendly and the breakfast very good . We had planned to stay 3 nights and had prepaid. We had to leave a day early and the hotel staff was very gracious and helpful to us in obtaining a refund. I would definitely recommend this hotel
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience!
3 night family trip Oct 28, 2014
Wayne
US
4.0 / 5Excellent
"Decent value for the money"
We came to town to see our son play college football for McNeese State so we we had a busy schedule but also wanted to experience San Antonio. The hotel was a little further from downtown than what I thought - but not bad. The check-in clerk could use a charm lesson but staff in the breakfast area and the 2 girls at check out were really nice. Breakfast was plenty full - didnt care so much for the taste of the ham and the saussage - but really appreciated the walnuts for the cereal. Room was really big and bed was great. All and all decent value for the money.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience!
2 night family trip Oct 24, 2014
Petra
US
5.0 / 5Outstanding
"Great service for a great price."
Great service for a great price.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience!
2 night romance trip Oct 21, 2014
Mauricio
US
3.0 / 5Good
"Untitled"
Really friendly staff. The room however fell short of what I consider to be modern day industry standard. The Wi Fi was really. really slow. The first night I didn't sleep well and the morning road noise kept me from getting a decent night sleep. The room lay out was a little strange. I have stayed in many Holiday Inn Expresses before and this one fell short. Just an older facility.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
Thank you for choosing our hotel during your time in San Antonio. Guest satisfaction is our priority and I am disappointed that you were not happy with your stay. I appreciate your feedback, it gives us an opportunity to retrain on customer service and communicating better with our guest. If you're in our city again, please reconsider staying with us...
Other trip Oct 25, 2014
Frankie
US
4.0 / 5Excellent
"Visit To SAT"
The staff was great! They answered any and all questions that I had. The alway said good bye and hello whenever I left or returned to my room.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience!
Other trip Oct 25, 2014
Bonnie
US
4.0 / 5Excellent
"Value for money"
We stayed 2 nights and we don't have any complaints about the room, service, and the hotel in particular. The rooms were clean and comfortable and the location was just a few minutes drive from the attractions in San Antonio. Definitely worth the pay.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
Thank you for choosing the Holiday Inn EXpress San Antonio Hotel. We appreciate you taking the time to share your experience and also pride ourselves in offering more than a just a place to sleep. We want to create memories and repeat guest. Hopefully, we'll see you again real soon
2 night romance trip Oct 20, 2014
C Redentor
US
2.0 / 5Fair
In the first room I found a lot of big insects.They change me of room, but in general the rooms are dirty.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
Thank you for choosing our hotel during your time in San Antonio. Guest satisfaction is our priority and I am disappointed that you were not happy with your stay. I appreciate your feedback, it gives us an opportunity to retrain on customer service and communicating better with our guest. If you're in our city again, please reconsider staying with us
Other trip Oct 17, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Value"
Great value,friendly staff, location though requires good walking shoes if walking to Downtown area or attractions,public transit is close by and easy to use.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience!
3 night romance trip Oct 1, 2014
A Traveler
US
4.0 / 5Excellent
"Good hotel, almost walking distance from Riverwalk"
Clean room. OK breakfast. 7-8 blocks from the Riverwalk area
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience!
1 night trip Oct 9, 2014
A Traveler
US
4.0 / 5Excellent
"Close to Children's Hospital"
We have been trying to find a hospital close to Children's Hospital that we could afford. This was it. Just minute away and overall it was a good and safe place.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience!
Other trip Oct 8, 2014
A Traveler
US
4.0 / 5Excellent
Everything was good, but last day we didn't get new towels in our room. I think it was just an oversight. Continental breakfast was good
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
Thank you for choosing our hotel during your time in San Antonio. Guest satisfaction is our priority and I am disappointed that you were not happy with your stay. I appreciate your feedback, it gives us an opportunity to retrain on customer service and communicating better with our guest. If you're in our city again, please reconsider staying with us
3 night trip Oct 3, 2014
A Traveler
US
4.0 / 5Excellent
"Elevator issues"
You can not see which floor you are on from inside It moves slow too Room a/c seemed to barely cool Nice people clean rooms Great breakfast
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
Thank you for choosing our hotel during your time in San Antonio. Guest satisfaction is our priority and I am disappointed that you were not happy with your stay. I appreciate your feedback, it gives us an opportunity to retrain on customer service and communicating better with our guest. If you're in our city again, please reconsider staying with us
2 night trip Oct 3, 2014
A Traveler
US
3.0 / 5Good
"Be prepared to wait during check-in"
The hotel was clean and comfortable but the check-in process was extremely slow and unorginized.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
Thank you for choosing our hotel during your time in San Antonio. Guest satisfaction is our priority and I am disappointed that you were not happy with your stay. I appreciate your feedback, it gives us an opportunity to retrain on customer service and communicating better with our guest. If you're in our city again, please reconsider staying with us
4 night family trip Oct 1, 2014
Lisa
US
3.0 / 5Good
"Decent room for the price"
My husband and I stayed in a King Suite at the Holiday Inn Express Market Square for our anniversary. Overall, we had a great time. I have just a few complaints: the air conditioning was inadequate the first night, but the next day we closed the door to the bedroom and that allowed the room to cool sufficiently. The "heated" outdoor pool was cold. Maybe it's only heated during cooler months. We swam at night, and the air temp was about 70F. The breakfast left much to be desired, but then, it was free. Otherwise, we had a nice time. The bed was really comfortable. The staff was friendly and helpful.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
Thank you for choosing our hotel during your time in San Antonio. Guest satisfaction is our priority and I am disappointed that you were not happy with your stay. I appreciate your feedback, it gives us an opportunity to retrain on customer service and communicating better with our guest. If you're in our city again, please reconsider staying with us
3 night trip Sep 26, 2014
Stephanie
US
4.0 / 5Excellent
"Not bad, even not my first choose"
I feel this price is a little bit expensive..hopefully this price included a simple breakfast.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
Thank you for choosing our hotel Holiday Inn & Suites Alamo and taking the time to share your experience. It makes us smile when we hear our Guests had a good stay and provide feed back. Thank you again and we look forward to seeing you in the near future.
1 night family trip Sep 27, 2014
A Traveler
US
5.0 / 5Outstanding
It was great
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience!
3 night business trip Sep 24, 2014
A Traveler
US
5.0 / 5Outstanding
"Next to downtown river walk."
I'm very happy with my stay and will definitely be staying again in the future.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience!
2 night family trip Sep 26, 2014
Texas Traveler
US
5.0 / 5Outstanding
"Excellent"
Super satisfied. From check in to check out time. Personnel was friendly. Location was perfect. Awesome breakfast! And my main concern always is cleaningness and this place has an A +.Saved info cause we're coming back...
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience
2 night family trip Sep 26, 2014
Carmen
US
2.0 / 5Fair
There breakfast bar hot items took 30 minutes longer to get out then cold items, raspberry muffins were hard as a rock, biscuits hard, eggs cold. A/C in room wasn't working properly I would sweat every night and when someone did come to fix it they didn't fix it, ac unit was probably too small for huge room. Weekend maid service was unsatisfying, forgot to leave towels, picked up my rug for the bathroom and didn't leave another. And last but definitely not least I stayed for days and asked for more laundry bags to put my clothes in I was told we only get one and then they told us that other guest were putting there dirty clothes in the pillow cases in their rooms, well I wasn't going to do that cause I needed to take my clothes home and I certainly wasn't going to steal the pillow cases. Overall I was miserable those 4 days and got very little sleep from the hear in the room
Genuine Expedia guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
Thank you for choosing our hotel during your time in San Antonio. Guest satisfaction is our priority and I am disappointed that you were not happy with your stay. I appreciate your feedback, it gives us an opportunity to retrain on customer service and communicating better with our guest. If you're in our city again, please reconsider staying with us...
Other trip Sep 29, 2014
shelley
US
3.0 / 5Good
"nice"
Hotel was great service was great as well.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience
2 night romance trip Sep 21, 2014
Justin Howard
US
5.0 / 5Outstanding
I was really happy with hotel . Close to downtown and really clean
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
Thank you for taking the time to let us know how we did. I also wish to Thank you for choosing The Holiday Inn Express Downtown Market Square for you hotel needs. Thank you for choosing the Holiday Inn Express Downtown Market Square for you hotel needs.
2 night business trip Sep 5, 2014
A Traveler
US
5.0 / 5Outstanding
"Close to downtown"
Friendly people, nice breakfast, close to downtown, very comfortable and clean, recommended 100 and price low.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
Thank you for taking the time to let me know how awesome your stay was. I also wish to Thank you for choosing an IHG property. IHG has many great hotels to choose from. Should you find yourself traveling thru San Antonio, please feel free to come see us again. Once again, Thank you.
Other trip Sep 10, 2014
ana
US
4.0 / 5Excellent
The hotel is very nice & the staff courteous, helpful & friendly. The only negative was the bathroom was small. The breakfast bar had a wide variety of choices & it was good.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
Thank you for taking the time to let us know how we did. I also wish to Thank you for choosing The Holiday Inn Express Downtown Market Square for you hotel needs. Thank you for choosing the Holiday Inn Express Downtown Market Square for you hotel needs.
Other trip Sep 8, 2014
T.
US
4.0 / 5Excellent
The room was comfortable and spacious. The breakfast area is alittle bit small though but the food was good.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience!
Other trip Sep 8, 2014
A Traveler
US
4.0 / 5Excellent
"Great stay!"
Parking was accessible. The aroma as you walk into the hotel is so pleasant and it continues throughout the entire hotel. The room was clean and spacious with separate seating area. The complimentary breakfast was delicious. The staff was polite and helpful. The river walk was not too far from the hotel. Overall it was a great experience.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel San Antonio Downtown Market Area
We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience!
1 night romance trip Aug 31, 2014
A Traveler
US
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