"Had a great stay at this hotel"
The room was so clean and much bigger than I had expected. The service at the front desk was very polite and prompt, and everyone was very sweet. Great stay especially since we were only a couple minutes from the river walk. I would definitely come back.Genuine Hotels.com guest review
Very comfortable nice large room.Genuine Hotels.com guest review
Seemed to have several problems - couldn't get wireless network up and going even after spending 45 minutes on the phone with tech support - she said she could see we had connectivity - but we couldn't get the internet to connect. Finally just connected with an intranet cord. Also refrigerator in room wasn't working - they did come and switch it out. […] Even though there were 4 of us staying in the room we only got 3 towels each time they restocked. Nothing major - but just seemed to be a lot of small details that were bothersome. Read moreGenuine Hotels.com guest review
"Great hotel for everyone!"
We thoroughly enjoyed our stay. The staff were extremely helpful. The room was spotless. We would stay here again!Genuine Expedia guest review
"Breakfast needs some work"
The good: Nice hotel. Great proximity to Riverwalk and Alamo. Rooms were large with a seating area. Very clean. Friendly desk staff. The bad: Breakfast was a terrible experience, not nearly enough seating - not even close, had to wait for a table then had to eat with people standing all around me like vultures waiting for my table, terrible breakfast […] food stocking...ran out of food and took forever to replace the food. I waited over 30 minutes for some new biscuits and gravy and eggs, after 30 minutes, some new biscuits showed up, but nothing else. If this place can get the breakfast seating and service sorted out, it would be a great place. Read moreGenuine Hotels.com guest review
"Good family value"
I liked the room layout as far as sofa bed and privacy door & 2 televisions but bathroom is tight, due to the busy season -breakfast was super busy and was never able to get wi-fi. Close to everything. Overall a good deal.Genuine Hotels.com guest review
"Good place to stay for work"
Thumbs up: The lay out of the room I had was great......bedroom had a door on it and the room had a living area with a large couch. Thumbs down: Needed our check out extended a couple of hours and the staff wouldn't budge but about thirty minutes.Genuine Expedia guest review
IT WAS A OKAY PLEACE TO STAY. OKAY TOWN OKAY HOTELGenuine Expedia guest review
This hotel needs upgrading. the room are very gloomy. Not enough lighting in the rooms. Dark walls. Dark carpeting. Reception area was not presentable. I was very disappointed in this setting.Genuine Hotels.com guest review
"Desk clerk not helpful total lack of interest"
After checking in, we were going to the Riverwalk and asked the clerk if they had a shuttle and she said that they did not but we could catch a trolley. We asked her where and she said that it was over by the Fairfield and to look for the yellow route. We asked her where that was at and she just kind of waved her hand in the direction, we asked her […] what street we should go to and she made some comment. There was no one waiting or needing help so I don't know why she was so short and not helpful with us. The next morning we found they had a pad of town maps and we got one from the desk clerk who marked where the hotel was. We also never did find the yellow trolley after going to about 3 bus stops, we ended up walking. When coming back that night we were told by a San Antonio information person that we wanted the red trolley and it would only take us sp far and that he was unaware of a yellow trolley that went as far as we were told by the desk clerk. I would not stay at this hotel again. Read moreGenuine Hotels.com guest review
I was impressed with room --- real comfortable. Will be staying there on All our visits to San Antonio.Genuine Expedia guest review
A bit of a hike to the Riverwalk but it was clean, safe and quiet.Genuine Hotels.com guest review
Employees were great. Rooms were very clean. We were out early to go to stock show to go watch our daughter show her pig and the lady at the desk gave us a breakfast bag for my daughter so that she could have breakfast a little later. I liked that. We will return to this hotel next year.Genuine Hotels.com guest review
room seemed better in the pictures. the bathroom was ugly and very small. rr walls were dirty.Genuine Hotels.com guest review
overall pretty good; however, there is a biker bar right behind the hotel. We are bikers and was on our bike for this trip. Mid-week we hear some, then Thursday night it was difficult to sleep. Can't image how bad it would have been Friday and Saturday!Genuine Hotels.com guest review
"Three thumbs up!!!"
I stayed at this hotel January 2013 with a big group of friends. I usually stay in nicer chained hotels on the riverwalk when visiting San Antonio. My friends were staying here and I didnt want to be difficult. I was a little iffy about staying at this hotel because of previous reviews. Mind you - I have never written a hotel review before. But in this […] case I was impressed enough to take the time to set the record strait. This hotel was absolutely worth the money paid. ($89 with taxes & fees) The rooms are huge, nice and up to date. They offer a seperate sitting area with pull out sofa. All ammenities needed for an extended stay. Also two bedroom suites and jacuzzi suites available with the hot tube in its own separate room. The continental breakfast offers the usuals plus pre-made omeletes, bacon and self made pancakes. It is located a few blocks from the market square and just around the corner from the river walk. The hotel has a shuttle that is free and runs until 9pm. The staff was all very friendly. I dont think you will be disappointed. I'll most likely stay here again. Read moreGenuine Hotels.com guest review
We pulled up to the hotel and it's right across from a biker bar!!! Not much sleep that night, the bikes were kinda loud!!!! Will not stay there again!!!! Staff was rude at check in to my sister!!Genuine Expedia guest review
"Great location and great price!"
Nice hotel and great location. Price through Expedia was great!!Genuine Expedia guest review
"quality hotel, bad location"
While the overall hotel itself was fantastic, it's right next to train tracks or something that blares a horn all through the night and I was never able to get a good full night's rest. Also our room didn't have towels when we first got in so we had to call for towels. It's a good location to downtown and riverwalk and all that, but I probably won't […] stay here again for the horn that decides it's ok to go off at 2am. Read moreGenuine Hotels.com guest review
Where should I begin...oh yes....RODENTS! While in the lounge/breakfast area one night, a mouse scurried around and disappeared under the cabinet where the food is served! Our room never seemed to cool off in the front part. The hotel does not have enough parking for all of its guests. One good thing is that the hotel is in walking distance of the Mercado […] which has two great restaurants. Overall the hotel is not worth the cost. Read moreGenuine Hotels.com guest review
My husband and I were on a romantic 3 day get away and we really enjoyed our stay at the holiday inn, not as close to the riverwalk as told but still not too far (maybe 5 blocks away) the room was very clean and the staff super nice!! I would definitely stay there again!!! ;)Genuine Hotels.com guest review
I liked everything about the hotel. The only thing was that we were on the first floor and our upstairs neighbors were extremely loud late night!!!! So it was difficult to get to sleep.Genuine Expedia guest review
Awesome value, quiet and clean. Good design separation from beds to couch area.Genuine Hotels.com guest review
""Pleasant Stay For Family/Single Travellers"
Got in about 15 mins after check-in and had to wait over 45 mins for a clean room to be available. But we got a free upgrade which was nice! Beautiful room! The wi-fi sucks! If you would walk away from your tablet/laptop for even a few minutes you would be kicked off the network! And sometimes it would say "too many people logged". I inquired about […] it but the clerk said that he would contact the tech about "releasing more ip addresses", which of course did not help. The breakfast is awesome! Better than most hotels who serve the "coffee and one-pastry" thing! You get a FULL breakfast from 6:30 a.m - 9:30 a.m! Small area for dining though but the breakfast was two thumbs up! It looks like there's only one elevator in the building. It is really slooww....maybe needs upgrading. Can't help it but there are some businesses close by that house heavy vehicles of the sort. Was very noisy a few mornings with the sound of big trucks and annoying forklifts! The Riverwalk is not far...maybe a 7-10 minute walk. Better than paying for parking ($10-$20) at nearby "parking-lots". Great shopping and dining all over, especially at the Riverwalk Mall. Overall it was an alright and pleasant stay! If you're on a budget and cannot stay at the more flashier spots like the Marriot and the Hilton then this would be an awesome location for you! Read moreGenuine Expedia guest review
It was at a walking distance from the Market square and close to the downtown / alamo st.Genuine Expedia guest review
"good value, some issues"
2BR suite was big; some maintenance issues; not as close to downtown/riverwalk as I was led to believeGenuine Hotels.com guest review
Female at front desk was very cold and rude. Never smiled, and more importantly, when I asked if I could swap rooms with one king instead of 2 queens and because I needed to sleep, the sun was coming in thru the windows (did not have any heavy drapes to block sun), she told me to call in and cancel my reservation, and then call in and make another reservation. […] The sun coming in thru the sheer curtains was blinding, and never could sleep. Read moreGenuine Hotels.com guest review
Very enjoyable stay. Look forward to coming again.Genuine Hotels.com guest review
Very friendly staff and delicious breakfast.Genuine Hotels.com guest review
The rooms are great, the staff is awesome friendly, you save money with breakfast, parking and wifi included and the location is awesomeGenuine Expedia guest review
"Great service at a reasonable price!"
Very friendly & professional staff! No issues at all other than our smoke alarm needing a new battery - which was fixed promptly when staff was notified.Genuine Expedia guest review
"Very Nice Stay"
We stayed for 2 nights during Thanksgiving weekend with friends and family and found it very good. The Rooms were clean, mattress felt good, the front staff is very friendly, helped us with directions and any information we needed. The only down side was we could hear the Train sounds as the train stations or may be tracks appeared to be behind our […] hotel or room otherwise everything was good will Stay again.. Read moreGenuine Hotels.com guest review
"Great Hotel for a Family"
My experience about this Hotel was very awesome, People in the front desk were very helpful and polite, made sure that are stay was very welcome...Genuine Expedia guest review
I enjoyed my stay. I thought the breakfast was lacking from other hotels. I also left my cell phone charger in the room and when I called to tell the hotel they said it was not in their lost and found. they said someone else was already in the room but they would go check the room. I was put on hold and when they came back they said it was not in there. […] So knowing for sure I left it in the room two things could have happened, the house cleaning crew took it or the new occupants took it. I was not happy about the service on this situation. Read moreGenuine Hotels.com guest review
was good ehhh had some minor flaws like lipstick on a paper towel bowl in the bathroom other than that very clean room. beds were stiff but still a pleasant sleep. surrounding neighborhood was ok nothing to sightful just highway and a bread warehouse.Genuine Hotels.com guest review
"pleantly of room"
People were very nice and breakfast was very good. The room was big and pleantly of room.Genuine Hotels.com guest review
"In a horrible part of town."
The room was huge, but the comforter was nasty, saw white spots all over it. The halls and rooms smelt like mildew. It was a long walk to the river walk, and it was in a rough area of town. Right behind the hotel is a mexican bar, adn they had an outdoor mexican concert going on, and you could hear that through most of the night. WE did not get much […] sleep that night. The other night all we could hear is road noise, it was like the windows were not sealed or something. Read moreGenuine Hotels.com guest review
"couldn't be happier!"
I recently took my mother and some friends to San Antonio for an overnight "get away" and we couldn't be more pleased with our king sweet! It was more than we expected! We were very comfortable. I don't have any complaints. The front desk workers were really nice! And they were very informative about room location and breakfast times. The location was […] not bad . Not a lot of traffic and right around the corner from many points of interest. I will definitely return Read moreGenuine Hotels.com guest review
"it was a great hotel staff was great within walki"
was great staff was awsomeGenuine Hotels.com guest review
I was disappointed that there was not a trolley stop closer,, we had to walk four or five lonnnnnnggggg blocks to get oneGenuine Hotels.com guest review
"The Suites are Great! Other rooms however...."
I had a two day reservation in a two king size one sofa bed suite and it was excellent. Everything was comfy and clean. The AC was super cold. The family was very pleased. We decided to stay a third night but we had to change rooms. That was understandable due to the short notice. We went to a two queen size and one sofa bed room. However with that […] room we did have issues. It was still dirty. Hair all over the bathroom and it was evident it had not been vacuumed. It was right down the hall from our first room too. Big difference in cleanliness. Also the AC was not working properly. The front desk staff was awesome, friendly, and very helpful. Everyone we encountered on our there night stay was great. In conclusion I would stay here again. Make sure you use expedia because that last night was about the same price for the king size suite but we were on a time crunch. Read moreGenuine Expedia guest review
"Great staff !!!!"
Recently stayed and had a wonderful time. My husband is disabled and the staff were great in helping with him and my 2 small children. Very friendly as well. They even assisted us in finding a great "local" place for sea food. The 4 of us would stay there again!!! The only draw back is the pool. It is small and is not shallow enough for small child […] ren. Read moreGenuine Expedia guest review
Swimming pool was not available and check in was delayed until after 5pm...overall service was excellent, restroom in room could use some maintenance.Genuine Hotels.com guest review
"Very good Hotel for a family"
They had good perfume on the hallway to the rooms.Genuine Expedia guest review
GreatGenuine Hotels.com guest review
Dirty and didn't really get any sleep because it's right across from a bar :/ NOT CLOSE TO THE RIVER WALK!Genuine Expedia guest review
"a great suite at a affordable price"
friendly and qualified front desk,the breakfast needs upgrade, pancake machine didnt work my entire stay, milk was frozen, lack of eating space, ( put some deck eating outside?vending macines took money no snacks at times, outside property maintenance was lacking, these should be corrected, i would stay there again, i enjoyed my stayGenuine Expedia guest review
"Few things that can change"
Hotel was clean, staff was very nice and helpful; however, arrived on Friday, only enough hot water for one shower for the weekend. Only one elevator made wait time a lengthy. Wish breakfast area was a little bigger, a lot of people standing waiting for tables.Genuine Hotels.com guest review
"Great hotel if you like to stay away from downtown"
I regret I have stayed there. Only if there is absolutely no other place I would choose thi hotel.Genuine Expedia guest review
No issuesGenuine Hotels.com guest review
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