nice room for the price very clean.Genuine Hotels.com guest review
"Close But NO Cigar"
The hotel was very nice; however, my issue was with Hotels.com. They guaranteed an oceanfront with a balony (what I specifically asked for) and the hotels.com agent guaranteed me that. Once I checked into the hotel, I was told that the hotel does not offer oceanfronts to hotels.com and I can pay extra for an upgrade. Very disappointed about that and […] disappointed in receiving the incorrect information by Hotels.com. I could have gone on-line and booked my own room for the price. Read moreGenuine Hotels.com guest review
"Room was not cleaned"
There were about 2 employees of the hotel that were actually nice. The rest had attitudes like they didn't want to help with our requests, which were only to have our floors vacuumed while we were there since we stayed a week. The rooms are outdated and uncomfortable. We had two rooms and one of the toilets was hard to flush. We had to pay an extra […] hotel fee after being told that everything was paid in full. The parking is valet parked or metered, but you have to pay for either. The valet looked through our vehical and messed with our GPS settings. The pool is nice but you can't use it after 10:30 pm. The nice thing about the hotel is that it is right on the beach where we took long walks on the walkway and it was close to restaurants. I will not stay here EVER again. Read moreGenuine Hotels.com guest review
As I sit here n the lobby as there is no wifi in the rooms, which for an international guest is pretty terrible. There's a lady flipping angry behind complaining to the hotel because they've charged her for 2 weeks she wasn't even here. I came down last night to attend to an important business matter which the man at reception, was extremely rude and […] would not let me make an important call to las Vegas. The hotel is in a terrible area but it's close to the beach, so if all you were after is the beach this place is great. How ever, the rooms r great, you deff get our money's worth there, and the cleaning service always do a great jb Read moreGenuine Hotels.com guest review
Despite the bad reviews...I really enjoyed my stay. My room was spacious and clean. I will definitely go back :)Genuine Hotels.com guest review
"Great for families!"
Very spacious and confortable suite rooms. Suitable for families. Well equipped kitchenette. Nice staff. Pool area next to beach and well maintained. Beach on premises, boardwalk along beach. Superb beach with security (ocean patrols,lifeguards). Walkable to cuban and international restaurants. Very centrical, good transportation. The decor of the hotel […] is somewhat outdated but is clean and the staff is promtuous to help. Definetely recommend and will consider for a future ocassion. San Juan, Puerto Rico Read moreGenuine Expedia guest review
"Everything you need....right on the beach!"
The associates at this hotel are very helpful and friendly; the room, common areas, and grounds are kept quite clean. The hotel has all the basics, but is a bit worn. Its proximity to the beach is amazing, and Subway and McDonalds are right across the street when the kids get hungry!Genuine Hotels.com guest review
It's an awesome hotel. It basically has anything you could ask for, on the beach, pool, gym, it's close to lots of places. The only bad thing we found that it needed was wifi in the rooms, but it did have wifi in the lobby.Genuine Expedia guest review
"Value and location can't be beat"
Room was very big for its price perfect location right on the beach nice size pool and great valet service great resturants also near Pharmacy incase you run out of sun block for the price I couldn't have found better... It was my perfect spontaneous weekendGenuine Hotels.com guest review
"Average conditions, but pricey."
It is very nice to have the beach right outside the hotel. I think it was a little bit expensive, but overall it was OK.Genuine Expedia guest review
"better choices if you have the $$$"
nice location, great beach and pool area. lobby was very impressive , too bad the rooms were not. everything was outdated and in poor condition. it was very clean though, nice staff, no parking on premises (except for 24/ valet). probably would stay somewhere else next time. if they would fix everything (new tv's, beds, furniture,etc) i would try it […] again at the same price--p Read moreGenuine Expedia guest review
"Read the reviews"
I wish I would have read the reviews of this hotel before I booked it. Not much more I can say about that hasn't already been posted. Would never stay here again!Genuine Hotels.com guest review
would NEVER go back!!!!! front desk staff was extremely RUDE. Room was run down and plumbing was awful!!! Had to pay 10 dollars for pool and gym,what hotel charges for pool? Nickled and dimed you on anything they could.Again, would NEVER GO BACK THERE!!!!!!Genuine Expedia guest review
Dont Walk!! Run Away From This Place. It was Horrible. Looks nothing like the pictures on line. Horrible!!Horrible!!Genuine Hotels.com guest review
Don't confuse this hotel with the Ritz, but it was clean, everything worked, and the staff was friendly. I am not a SoBe person, so the location was great for me. This nhd has a very strong Latin flavor, which I like. If you like that, you can't beat the location and the beach is <100 feet from the hotel. Probably 5 restaurants really worth trying within […] one block of the hotel. I'll be back. Read moreGenuine Hotels.com guest review
"ok for the money"
It is an old, but very decent hotel. The staff is nice and gentil.Genuine Expedia guest review
"Crystal Beach, good location, shabby conditions"
We stayed two nights in a room where a closet door fell down and saw remains of a dead cockroach. We switched to an ocean front room where conditions were nicer - for the extra $50 per night. My husband was ill and needed a prescription filled. The staff did not know that local pharmacies are NOT open on Sunday nights (store open, not pharmacy). I had […] to drive across toll bridge to Miami to find an open pharmacy. Read moreGenuine Hotels.com guest review
"Ok for the money."
5 night stay....Not really in south beach where we wanted to be, but located right on the beach. Beach was clean and peaceful. Access to pool is outside of hotel around to the back (weird) but secured pool area. Parking is definatetly cheaper on streets vs. valet parking, but an adventure to find close parking some nights. Our room was out dated, but […] clean and comfortable for the price. The Staff was helpful, and friendly. Read moreGenuine Hotels.com guest review
"Expensive but great location"
Very pricey for what you get. Parking and resort fee jack up the price even more. Helpful staff. Fold out bed not comfortable, but when are they ever. Great beach right behind the hotel. The best feature. There is also a decent gym on site for guests. A plus for me.Genuine Hotels.com guest review
"Good Service and Very Clean Room but"
Very helpful staff but parking was expensive for a property of this nature. The room was kept very clean but fixtures very dated. Rocks are softer than the bed.Genuine Hotels.com guest review
"Crystal beach Miami"
This hotel has to be one of the worst hotels I've stayed at. The front desk was a bit rude. There was hair all in our bathtub and bath towels. The rooms look absolutely nothing like the pictures. Overall we were very disappointed.Genuine Hotels.com guest review
"Dead rats in ac"
This was horrid. First room was like a smoke wall that could knock you off your feet. Rude woman at front desk moved our room only to put us in a room with a dead rat or something in the ac. This left me dry heaving all night until the guy at the desk in the morning finally let us switch rooms. 3rd room was ok-ish. Location was ok, minus the $25 parking […] fee per day on top of the $10 hotel fee that they charge you per day. None of this is in their description. Bottom line... Don't stay here. Pony up the cash for a better hotel rather than this hostel. Read moreGenuine Hotels.com guest review
This hotels is located in the middle of Miami Beach, is not expensive, and the room is a one bedroom suit. Everything is located around and in the room you have a bedroom and a sofa bed in the living room, really convenience and nice service. I really recommend this place.Genuine Hotels.com guest review
"It's not much to shout about ..."
... but if you like loud tropic decor you might love this place. (REALLY loud -- I stripped off the bedspread and tossed it in the corner it was so hideous.) The kitchen would've been nice if I was there for more than one night, but the room was only so-so. The bathroom was "tidy" but I wouldn't call it "clean." At check-in, the hotel assessed an additional […] charge ($10 or $15) above what hotels.com said the price would be, and the parking was NOT free ... you can valet or street parking (for pay) is close. I would not go back. Read moreGenuine Hotels.com guest review
"Crystal Beach Resort in Miami Beach, FL - HORRIBLE"
This "Resort" was anything but! Parking is $25 a day. Front desk was rude, we were charged an additional rate a day once we checked in for a Resort Fee. Bed & pull out couch were extremely uncomfortable. No WiFi in the rooms only in the lobby, I was on a business trip and had to walk accross the street to McDonalds to sit at a table to work, the lobby […] did not have desks just a few chairs & couches. The hotel overall was dirty looking. The ONLY friendly person here was the valet guy, he smiled and greeted us, very polite and held the door for us and helped us with our bags. Once inside it went down hill fast, we checked out the next day and went to a much nicer hotel. While checking out the desk clerk & hotel manager did not even ask us why we were leaving early or how our stay was. VERY UNFRIENDLY. Read moreGenuine Hotels.com guest review
The online description looked pretty good, but when we arrived the first surprise was the valet parking actually cost 250% of the advertized price. When we got to the room it smelled of urine, and the ocean view was the wall of the building next door. When we requested another room, we were told it would be an additional 35% / night if we wanted a view. […] We were provide at no additional cost another room with a "wall view" that was clean although poorly maintained (cabinets rotting, floor dis bonding, tub badly chipped, wall damage poorly repaired). My impression was that they hired the cheapest labor they could find to do maintenance. When we looked into using the hot tub, it was dry with no hope of being useable soon, when we tried to use the steam room, it too was no longer in service. All in all, I would say this was the worst value in a hotel I have ever experienced. Read moreGenuine Expedia guest review
Everything looks cheap and old. There was no hot water, the electric plug for the toaster was not working, the toilet clogged, pool was dirty etc. etc. we had to change our room, was not a good experienceGenuine Hotels.com guest review
This is an older hotel, but the price is right. The staff is amazing as is the location. It is right on the beach and has several delicious restaurants all around as well as many shops. The area is very clean and friendly. As I said it is older but a great value for you money; I would stay here again.Genuine Hotels.com guest review
"Nice location - hotel a bit dated."
The suites are in a nice location, right next to the beach and close to many bars and shops, but the room was a bit dated and some things did not work, such as the window not opening, but the staff were very helpful and the pool was nice.Genuine Hotels.com guest review
bad smell, old, far from downtown, dont worth the moneyGenuine Expedia guest review
"Close to the beach but cheap for a reason"
The hotel itself is in a particularly tired state - the room is past a complete refurbishment by around 5-10 years, furniture is worn and damaged, some skirting boards missing, bathroom seals are poor and as such full of dirt. If you are used to a really nice hotel, you will be quite disappointed but if you are looking for a bolt-hole to crash in at […] night and aren't too fussy with a "hostel" type arrangement, this is for you. I'm sure at some point in the past, this place was great. If you have a hire car, parking is an issue but for a small daily fee they have valet parking and they are really good and helpful. Staff are great. Would I stay again? Yes at the right price, and knowing what I know about the rooms, it won't be such a shock to arrive after a long haul flight to be disappointed by them, so overall 3/5 "ok" Read moreGenuine Expedia guest review
I would say that it's clean but needs upgrading immediately because it looks dingy and outdated.... Not much staff present but the guy at the front counter was nice and gave good service along with wifi lolGenuine Expedia guest review
"not the best but still good........."
i liked this hotel. the staff were friendly and helpful. it's right by the beach. my room was always nice and clean. lots of restaurants to choose from. oh btw, if you're into sweet stuff, there is an ice cream shop just around the corner. my only issues are 1) toilet has weak flushing power. 2) door between the bedroom and the bathroom could use a […] replacement. 3) way too many kids. 4) no toothpaste. other than that, i definitely would stay there again. for other info, this hotel is next door to the normandy plaza hotel (which has closed down). for people who don't know, the normandy plaza hotel is where spree killer andrew cunanan lived in for two months prior to murdering fashion king gianni versace back in july of 1997. to get to south beach you need to catch a bus at the corner of 72nd st and abbot. a five minute walk from the crystal beach suites. Read moreGenuine Expedia guest review
Okay, for the price it wasn't bad. I have it the benifit of the doubt but it was pretty bad. The place was decent but there were many things that made me cringe and others that I found I wasn't happy with: The door to the room and bathroom never closed shut completely The sink had rust marks The edges of the bathtub was still dirty The closet door […] was broken in the living room The toilet never flushed properly The moulding for the doors were falling apart The blanket was too thin to keep warm (luckily they had two fleece blankets in one of the closets) The lamp in the room didn't work (had to use our phone light at night) Clock wasn't working I explored the second closet in the living room area and relized it was for the water heater, this is what topped it off...it was all dusty/rusty/mouldy/stinks If nething I would not repeat. The price was good but I'd rather spend more for a better well kept and maintained hotel. Even tho it was only a place to sleep but I'd rather have a hotel where I CAN say I feel comfortable staying in if we ever decided to stay in and relax Read moreGenuine Hotels.com guest review
Ideal location for all conveniences of north beach. all restaurants and everything as near as next door or same block or just blocks away. The hotel was great. There was small incovenience of low water pressure on shower. perhaps different shower head would simply resolve that. also bed was hard, but it was ok. I was overall, very happy with this […] hotel and staff, and definitely will return on my very next vacation. Read moreGenuine Expedia guest review
"Good Value Suites"
Nice and close to the beach and friendly, helpful staff around the clock. Only real drawback is Wireless Internet only in the Lobby.Genuine Expedia guest review
"Super rapport qualite prix a miami beach"
Tres bon hotel sans resto mais beaucoup de resto dans la rue Parking public dans la rue a l arriere 1$ /h de 9h a 18h A 15 minute en voiture d ocean drive Tres bon rapport qualite prix Sur la plage avec belle piscine Chambre renove il y a 1 ans Tres belle suite avec grande chambre 1 lit king s + canape lit dans le salon confortable piur une nuit ou […] deux Parfait pour quelque jour a miami Read moreGenuine Hotels.com guest review
Boa estadia, porém não gostei deles cobrarem taxa para usar a internet, para usar a piscina, pois mesmo q vc nao use, tem q pagar. Também não gostei de ter que pagae estacionamento.Genuine Hotels.com guest review
ExcelenteGenuine Hotels.com guest review
"Bon prix et environs"
Bon impression generale. Chambre propre, mais vielleGenuine Hotels.com guest review
"Deluso dallo staff della reception"
In occasione di un problema verificatosi con il taxi chiamato dall'hotel per il trasporto della mia famiglia e relativi bagagli verso l'aeroporto (la tassista purtroppo non disponeva di pagamento con carta di credito sul veicolo, cosi come molti altri taxi a Miami Beach) , il personale presente alla reception non ha dimostrato la seppur minima volontàa […] di volermi aiutare e risolvere il problema, dimostrandosi completamente indifferente ed incapace di qualsiasi iniziativa. Solo la cortesia e la gentilezza della conducente del taxi, che ha chiamato con il suo cellulare un collega che disponeva del pagamento con cartadi credito sul proprio taxi, mi ha consentito di raggiungere l'aeroporto. Peccato!!! Read moreGenuine Expedia guest review
Gostei do serviço ; boa localização e limpeza de acordo . Recomendo o hotel.Genuine Hotels.com guest review
Hotellet er lidt slidt. Beliggenhed er fin i forhold til restauranter og indkøb.Genuine Hotels.com guest review
die Lage war super! Der Rest knapp OK. Zu Teuer für die Leistung!!!!Genuine Hotels.com guest review
Bleiben sie von diesem Hotel fern.Genuine Hotels.com guest review
"Utmärkt läge till bra pris!"
Nära stranden med stora rejäla rum. Balkong hade varit ett stort plus. Trevlig och hjälpsam personal.Genuine Hotels.com guest review
"Antiguo y descuidado"
Estuvimos 1 noche pero pudimos apreciar que el hotel es viejo, descuidado y necesita urgentemente remodelacion por completo. Olores en las habitaciones de todo tipo, las alfombras sucias, instalaciones viejas, el colchon duro, la ropa de cama gastada, el ascensor escalofriante. Aparte nos cobraron Resort Fee que no usamos por cual lo consideramos una […] estafa. La recepcionista, muy amable, lo unico que rescatamos de este hotel, aparte de la ubicacion que si es muy buena. Por ultimo, si igual deciden ir tengan bien presente que hay parking publico en la zona ya que el parking en el hotel es pago. Read moreGenuine Hotels.com guest review
Väldigt trevlig personal i receptionen. Perfekt läge på stranden. Poolområdet var ganska stenigt o tråkigt. Rummen är rymliga, men ganska daterade. Rent o fint i köksdel o toalett. Nära till supermarket och några få restauranger.Genuine Hotels.com guest review
Все очень удобно. В отеле приятный холл, все в зеркалах, много буклетов и информации по достопримечательностям, экскурсиям и мест, где можно поесть. Понравилось что полотенца лежат на ресепш в течение всего дня. Можно взять и в 7 утра. Мы брали по 2 полотенца на человека, собственно полежать и в качестве валика под голову.Обслуживание в номере хорошее. […] За небольшие чаевые все было безупречно. Ежедневно меняли все полотенца. Набор для кофе- кофе и сахар также оставляли каждый день. Предоставляли все необходимое: спецсредства для посудомойки, губки для мытья, кух полотенце. В общем все очень продуманно, комфортно и удобно.Да номера не новые, но пытаются содержать в максимально возможной чистоте. Наш отдых был ничем не испорчен, все было замечательно. Read moreGenuine Hotels.com guest review
horrible el hotel, te cobran un impuesto que no saben de que es y el servicio de la recepción pésima, los cuartos huelen muy mal.Genuine Hotels.com guest review
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