All hotels in Ottawa, Ontario, Canada
1 room, 2 adults
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4.2 / 5Excellent

Score breakdown (from 209 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.4
  • Comfort
    4.4
  • Condition
    4.3
  • Neighborhood
    4.3
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4.0 / 5Excellent
"pleasantly surprised"
Enjoyed our stay. Great to have a full double shower vs shower tub. Breakfast was great. Location perfect for me and very close to centrum shopping.
Genuine Hotels.com guest review
2 night trip Jul 1, 2015
A Traveler
US
4.0 / 5Excellent
"Can't go wrong with this one!"
Convenient location. Lots of restaurants and shopping close by. Oversized rooms with spacious bathroom vanity for storing toilettries and large walk-in shower. Great selection of foods for complimentary breakfast. Free internet and parking. Just off the highway, but still felt like a private country setting. Enjoyed our stay very much.
Genuine Hotels.com guest review
2 night family trip Apr 24, 2015
A Traveler
US
4.0 / 5Excellent
"Taking Family to Senators Game, stay here!"
This hotel is the perfect place to stay when you are coming to see an event at the Canadian Tire Centre. Walking distance to the arena, even for young kids! The staff were really friendly and extremely helpful.
Genuine Hotels.com guest review
1 night family trip Apr 4, 2015
A Traveler
US
5.0 / 5Outstanding
"Very nice, straightforward, clean."
Friendly, pleasant reception, all business. Breakfast was a nice touch, windows that actually open. Fresh air was a big plus. Great location for access to major roadways
Genuine Expedia guest review
Other trip Sep 10, 2014
A Traveler
US
5.0 / 5Outstanding
"Great location with comfortable clean rooms"
Hotel has easy access right off the major hwy. The staff was welcoming and helpful. Our room was immaculate with a big comfortable king sized bed, good sized and very clean bathroom. Plus the price was fantastic! We would definitely stay here again.
Genuine Hotels.com guest review
1 night romance trip Aug 31, 2014
Amanda
US
3.0 / 5Good
"Good service, but noise level"
Rooms were clean and spacious. Front desk was helpful but noise level from next door carried in to the room as if they were in the same room. This probably had a lot to do with the front entranceway having tiles instead of carpeting. The breakfast had plenty to offer but unfortunately you had to constantly ask servers to refill everything from the toast, coffee to the eggs. It definitely could of been handled with more of a proactive approach.
Genuine Hotels.com guest review
1 night business trip Aug 20, 2014
K. J. Jennings
US
4.0 / 5Excellent
"Only downside..."
Great overall experience the only downside was the elevator broke the night before we had to check out and wasn't fixed for the morning. However, I would still stay there again
Genuine Expedia guest review
Other trip Jul 31, 2014
Stephanie
US
5.0 / 5Outstanding
"Nice, clean, and easy-to-get-to hotel!"
This is a well-kept hotel, on the outskirts of the city, but easy to get to.
Genuine Expedia guest review
Other trip Jul 15, 2014
grossed out
US
5.0 / 5Outstanding
"Visit to Ottawa"
The hotel was convenient on/off the highway directly into Ottawa. Staff was friendly and professional.
Genuine Hotels.com guest review
5 night trip with friends May 22, 2014
A Traveler
US
4.0 / 5Excellent
Our room was close to the fire escape which was a metal stairwell - and noisy!
Genuine Hotels.com guest review
1 night family trip Mar 10, 2014
A Traveler
US
5.0 / 5Outstanding
The hotel was clean and staff friendly (as always). The continental breakfast was great. We were unable to use the pool as there was a hockey tournament in town and it was too busy. No other comments.
Genuine Hotels.com guest review
1 night family trip Dec 30, 2013
Melanie Schoeneweiss
US
5.0 / 5Outstanding
"Hotel walking distance to Arena"
Easy walk to arena for a concert. Rooms are clean and comfortable. The staff was very nice and a nice breakfast is provided.
Genuine Expedia guest review
Other trip Oct 21, 2013
Nancy
US
5.0 / 5Outstanding
"Great Property!"
Very nice staff, newer hotel, nice big rooms (at least mine was), great breakfast. Would recommend
Genuine Hotels.com guest review
5 night trip Aug 25, 2013
A Traveler
US
4.0 / 5Excellent
"Would stay there again"
The hotel had a great location to the venue we were visiting. The lobby was just fine. The breakfast was like every other hotel who includes breakfast, but there was hot food and that was good for what it was. The room was not as well furnished as we thought it would be, but it was clean and the beds comfortable. I would stay there again.
Genuine Expedia guest review
Other trip Nov 28, 2012
Jodi
US
3.0 / 5Good
"No elevator"
Maintenance at this hotel is questionable. Elevator was out. TV controller did not work. Third floor walk up with bags is a drag,
Genuine Hotels.com guest review
1 night trip Sep 19, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Pleased customer"
Very nice hotel. Clean, the beds are comfy, staff nice, breakfast good and the lady attending very pleasant and accommodating.Hotel very well maintained. The pool was under renovation while we were there . We were offered passes to the wave pool nearby (too old for that) and the Holiday Inn nearby, which we tried once,but they are not prepared for outside patrons. Area quiet and pretty easy to get around in for an out-of-towner. All in all a nice stay I would stay there again anytime
Genuine Hotels.com guest review
4 night family trip Jul 12, 2015
Cynthia
CA
5.0 / 5Outstanding
"Exceeded Expectations"
Hotel was clean and staff were friendly. Currently undergoing renovations in the pool area so the pool is closed but they have made more than adequate options available including the wave pool located close by that they will reimburse.
Genuine Hotels.com guest review
2 night family trip Jul 5, 2015
Edward
CA
5.0 / 5Outstanding
"Two thumbs up"
Our room was clean and had a new modern bathroom. The hotel was located near lots of attractions and the staff was friendly. There was lots of choices for breakfast and the food was good.
Genuine Hotels.com guest review
2 night family trip Jul 3, 2015
Lisa
CA
4.0 / 5Excellent
"Clean."
Very good I love the breakfast. All around was very satisfied. The only thing it was far from down town Ottawa.
Genuine Hotels.com guest review
2 night family trip Jun 30, 2015
Bassam
CA
5.0 / 5Outstanding
"Excelent suburban hotel"
We stayed for two days. The front desk staff was very friendly. The room was quiet and comfortable. The breakfast is good value and included bacon on the first day. I found a good selection of restaurants in the area near the Canadian Tire Centre.
Genuine Hotels.com guest review
2 night family trip Jun 19, 2015
Philip
CA
4.0 / 5Excellent
Front desk people exceptionally welcoming and professional.
Genuine Hotels.com guest review
1 night family trip Jun 11, 2015
A Traveler
CA
5.0 / 5Outstanding
"Great Stay"
Great room, great breakfast room and breakfast food.
Genuine Hotels.com guest review
3 night business trip May 31, 2015
A Traveler
CA
4.0 / 5Excellent
"Kanata, ON Business Trip"
I booked the Country Inn & Suites in Kanata, ON for a business trip. I had to book 4 rooms in total as it was paid for by the company. The staff there made it very seamless for everyone to check in upon their arrival as I was arriving later. Once I arrived they completed all necessary paperwork with me and had me checked in very quickly. The rooms were nice, clean and bright there was complimentary breakfast each morning. Had no complaints for any of our group staying at this location.
Genuine Hotels.com guest review
2 night business trip May 29, 2015
Pam
CA
5.0 / 5Outstanding
"Good location"
I was in that part of the Ottawa area to visit family.
Genuine Hotels.com guest review
2 night family trip May 20, 2015
Sonya
CA
5.0 / 5Outstanding
"Awesome stay"
Amazing hotel stay!! Complimentary Breakfasts were awesome as well..
Genuine Hotels.com guest review
2 night family trip May 1, 2015
Gary H
CA
4.0 / 5Excellent
"Sen's game"
Went to Senators hockey game
Genuine Hotels.com guest review
1 night family trip Apr 26, 2015
Jeff
CA
4.0 / 5Excellent
"Great weekend."
Very helpful staff. Close to the Canadian Tire Centre and great shopping.
Genuine Expedia guest review
Other trip Apr 21, 2015
Diane
CA
5.0 / 5Outstanding
was everything we expected ........................................
Genuine Expedia guest review
Other trip Apr 20, 2015
A Traveler
CA
5.0 / 5Outstanding
We were very pleased with our stay and that there was breakfast included.
Genuine Expedia guest review
Other trip Apr 8, 2015
A Traveler
CA
2.0 / 5Fair
"Bad hotel"
They let kids run around The hotel and people doing it Next door
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Ottawa West
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay, in regards to ongoing noise issues caused by other guests. We take the time to listen to your constructive comments so we can continually improve our services.
Other trip Apr 5, 2015
Nate
CA
5.0 / 5Outstanding
"Great hotel with a perfect location!"
I have to say that this is one of the best hotels I have had the pleasure of visiting! Upon arriving we were greeted with smiles from all the staff at the front desk. They were friendly and very helpful. The room was clean and well maintained. Unlike other hotels we have stayed at there was no noise through the night. I would recommend this hotel to anyone. It is also at a great location. Just minutes away from Canadian Tire Center, Tanger Outlets, Landmark Cinema, numerous fine restaurants and plenty of other shopping. Check it out if you haven't already! Definitely two thumbs up!!!!!!!
Genuine Expedia guest review
Other trip Mar 31, 2015
A Traveler
CA
3.0 / 5Good
"Hockey Tournament Hotel"
An average hotel by the highway. The shower was dirty, all kinds of hairs. The shower didn't have a ledge/shelf to place the soap and shampoo. Well located for hockey tournaments at the Bell Sensplex. Not a quiet hotel.
Genuine Hotels.com guest review
1 night romance trip Mar 20, 2015
MARK
CA
4.0 / 5Excellent
"Nice place"
Came to the city to see a hockey game. It was nice and close so we walked and saved on a cab.
Genuine Hotels.com guest review
1 night family trip Mar 8, 2015
allan
CA
3.0 / 5Good
"Ok"
They under repairs at hotel.Setvice was good
Genuine Hotels.com guest review
1 night family trip Feb 8, 2015
A Traveler
CA
5.0 / 5Outstanding
"Will stay here again without a doubt."
Hotel was ideal for our needs. The pool was clean and warm and the beds were very comfortable. The weather was bad on our day of checkout so the staff allowed us to stay a bit longer to wait out the weather.
Genuine Hotels.com guest review
1 night family trip Jan 3, 2015
Ronald
CA
3.0 / 5Good
"average"
Toilette ran all night
Genuine Hotels.com guest review
1 night romance trip Dec 13, 2014
Ronnie
CA
4.0 / 5Excellent
"Great hotel, close to the Canadian Tire Centre"
Went down with some buddies to take in a hockey game and hotel was great. Breakfast in the morning was a bonus.
Genuine Expedia guest review
Other trip Dec 14, 2014
Dave
CA
4.0 / 5Excellent
"Will stay again"
Satisfied with my stay. Short walk to the canadian tire centre.
Genuine Hotels.com guest review
1 night trip with friends Nov 9, 2014
Cameron
CA
3.0 / 5Good
"Avoid the side stairwell."
We arrived at the hotel after a 15 hour drive. We were strung out from the road, and wanted to sleep. The room was very comfortable, the beds were nice. However, we were put in a room across from the side stairwell, and several children in the hotel decided they were going to play tag up and down the stairs, through the halls, and all over the place. We called the front desk and they said they would deal with it immediately, and they did... but the overall noise from that stairwell was crazy. We also had a room with an adjoining door and we could hear everything in the next room. Once the weekend was over (we stayed Sat/Sun/Mon), it was quiet and enjoyable though. The breakfast was meh. The hot items (eggs, bacon, potatoes) were not good. For some reason, there was a manky piece of garlic bread in the bottom of the container for the bacon and the next day, the sausage. The 'continental' portion was good - cereal, baked goods, fruit, yogurt. Front staff was fantastic. The cleaning staff were fantastic. Getting in and out of the hotel was hard as we were not familiar with the area (it's on a one-way street). Staff offered to print directions to tourist places for us, which was a very nice touch, and offered suggestions as to where to eat in the area. Bottom line: We would stay there again, but not in a corner room or an adjoining room.
Genuine Hotels.com guest review
3 night romance trip Oct 25, 2014
A Traveler
CA
5.0 / 5Outstanding
"Excellent hotel near Canadian Tire center"
Excellent hotel for a buisness tryp. You get more for what you pay for!
Genuine Hotels.com guest review
1 night business trip Oct 29, 2014
Yves
CA
5.0 / 5Outstanding
"Pleasantly Pleased!"
Chose this hotel because of it's proximity to Canadian Tire Centre. Everything was perfect. Hotel was clean, quiet and the staff were very friendly and helpful. Top of our list for our next stay in Ottawa.
Genuine Hotels.com guest review
1 night trip with friends Oct 26, 2014
Brenda
CA
3.0 / 5Good
"Somewhat Isolated"
This was a lovely hotel. Staff were very helpful. Breakfast was fine, lots of choices, hot buffet tasted too "steamed", "warmed-up" versus freshly cooked. The only real downside to this location was the lack of a restaurant within a safe, easy walking distance. Walking along a major multi-lane road, crossing 2 on-ramps to a major highway, over uneven pavement was challenging enough in daylight, too unsafe to do after sundown. There were lots of eateries an easy car drive away, however, not if you didn't have a car. And having to take a cab just adds to the cost of the meal.
Genuine Hotels.com guest review
2 night trip Oct 4, 2014
A Traveler
CA
5.0 / 5Outstanding
"Gym is 24Hr"
Fantastic service, gym is 24hrs which is a nice bonus if you are staying there for work.
Genuine Hotels.com guest review
1 night trip Oct 17, 2014
Brent
CA
5.0 / 5Outstanding
"Excellent hotel for families"
Close to downtown (about 15 minutes on highway without traffic) and other activities. Reasonable hot/cold breakfast, clean rooms, nice pool and sauna. WIFI works well. Very satisfied.
Genuine Expedia guest review
Other trip Oct 7, 2014
A Traveler
CA
4.0 / 5Excellent
"nice clean hotel, convenient west end location"
No issues, although they could use an extra elevator. Complimentary breakfast was perfect for the family, free coffee in the lobby all day was handy.
Genuine Hotels.com guest review
2 night trip Sep 26, 2014
jack famiily
CA
5.0 / 5Outstanding
"Great Stay"
The hotel was just 5 minutes from our event. Excellent service. Loved it.
Genuine Hotels.com guest review
1 night trip Sep 20, 2014
Annette
CA
5.0 / 5Outstanding
"Amazing Value, Great Location"
Effortless to find, great location that is not in "the heart of everything", but you never feel far away. Quite and Cozy.
Genuine Expedia guest review
Other trip Sep 23, 2014
Ty
CA
5.0 / 5Outstanding
"Nice hotel!"
Nice, clean hotel. Good breakfast. Very friendly staff.
Genuine Expedia guest review
Other trip Sep 11, 2014
Richard
CA
4.0 / 5Excellent
"not bad"
Wasn't bad, staff are friendly. But I expected a better breakfast :)
Genuine Hotels.com guest review
1 night trip Sep 6, 2014
A Traveler
CA
3.0 / 5Good
"Good location"
Elevator broke down, but that happens from time to time. Breakfast was just ok, price is a little high for the room. Beds were comfortable, but there wasn't a lot of tv channels.
Genuine Hotels.com guest review
2 night trip Aug 30, 2014
A Traveler
CA
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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