"Great location with comfortable clean rooms"
Hotel has easy access right off the major hwy. The staff was welcoming and helpful. Our room was immaculate with a big comfortable king sized bed, good sized and very clean bathroom. Plus the price was fantastic! We would definitely stay here again.Genuine Hotels.com guest review
"Good service, but noise level"
Rooms were clean and spacious. Front desk was helpful but noise level from next door carried in to the room as if they were in the same room. This probably had a lot to do with the front entranceway having tiles instead of carpeting. The breakfast had plenty to offer but unfortunately you had to constantly ask servers to refill everything from the toast, […] coffee to the eggs. It definitely could of been handled with more of a proactive approach. Read moreGenuine Hotels.com guest review
Great overall experience the only downside was the elevator broke the night before we had to check out and wasn't fixed for the morning. However, I would still stay there againGenuine Expedia guest review
"Nice, clean, and easy-to-get-to hotel!"
This is a well-kept hotel, on the outskirts of the city, but easy to get to.Genuine Expedia guest review
"Visit to Ottawa"
The hotel was convenient on/off the highway directly into Ottawa. Staff was friendly and professional.Genuine Hotels.com guest review
Our room was close to the fire escape which was a metal stairwell - and noisy!Genuine Hotels.com guest review
The hotel was clean and staff friendly (as always). The continental breakfast was great. We were unable to use the pool as there was a hockey tournament in town and it was too busy. No other comments.Genuine Hotels.com guest review
"Hotel walking distance to Arena"
Easy walk to arena for a concert. Rooms are clean and comfortable. The staff was very nice and a nice breakfast is provided.Genuine Expedia guest review
Very nice staff, newer hotel, nice big rooms (at least mine was), great breakfast. Would recommendGenuine Hotels.com guest review
"Would stay there again"
The hotel had a great location to the venue we were visiting. The lobby was just fine. The breakfast was like every other hotel who includes breakfast, but there was hot food and that was good for what it was. The room was not as well furnished as we thought it would be, but it was clean and the beds comfortable. I would stay there again.Genuine Expedia guest review
Maintenance at this hotel is questionable. Elevator was out. TV controller did not work. Third floor walk up with bags is a drag,Genuine Hotels.com guest review
"Will stay again"
Satisfied with my stay. Short walk to the canadian tire centre.Genuine Hotels.com guest review
"Avoid the side stairwell."
We arrived at the hotel after a 15 hour drive. We were strung out from the road, and wanted to sleep. The room was very comfortable, the beds were nice. However, we were put in a room across from the side stairwell, and several children in the hotel decided they were going to play tag up and down the stairs, through the halls, and all over the place. […] We called the front desk and they said they would deal with it immediately, and they did... but the overall noise from that stairwell was crazy. We also had a room with an adjoining door and we could hear everything in the next room. Once the weekend was over (we stayed Sat/Sun/Mon), it was quiet and enjoyable though. The breakfast was meh. The hot items (eggs, bacon, potatoes) were not good. For some reason, there was a manky piece of garlic bread in the bottom of the container for the bacon and the next day, the sausage. The 'continental' portion was good - cereal, baked goods, fruit, yogurt. Front staff was fantastic. The cleaning staff were fantastic. Getting in and out of the hotel was hard as we were not familiar with the area (it's on a one-way street). Staff offered to print directions to tourist places for us, which was a very nice touch, and offered suggestions as to where to eat in the area. Bottom line: We would stay there again, but not in a corner room or an adjoining room. Read moreGenuine Hotels.com guest review
"Excellent hotel near Canadian Tire center"
Excellent hotel for a buisness tryp. You get more for what you pay for!Genuine Hotels.com guest review
Chose this hotel because of it's proximity to Canadian Tire Centre. Everything was perfect. Hotel was clean, quiet and the staff were very friendly and helpful. Top of our list for our next stay in Ottawa.Genuine Hotels.com guest review
This was a lovely hotel. Staff were very helpful. Breakfast was fine, lots of choices, hot buffet tasted too "steamed", "warmed-up" versus freshly cooked. The only real downside to this location was the lack of a restaurant within a safe, easy walking distance. Walking along a major multi-lane road, crossing 2 on-ramps to a major highway, over uneven […] pavement was challenging enough in daylight, too unsafe to do after sundown. There were lots of eateries an easy car drive away, however, not if you didn't have a car. And having to take a cab just adds to the cost of the meal. Read moreGenuine Hotels.com guest review
"Gym is 24Hr"
Fantastic service, gym is 24hrs which is a nice bonus if you are staying there for work.Genuine Hotels.com guest review
"nice clean hotel, convenient west end location"
No issues, although they could use an extra elevator. Complimentary breakfast was perfect for the family, free coffee in the lobby all day was handy.Genuine Hotels.com guest review
The hotel was just 5 minutes from our event. Excellent service. Loved it.Genuine Hotels.com guest review
Wasn't bad, staff are friendly. But I expected a better breakfast :)Genuine Hotels.com guest review
Elevator broke down, but that happens from time to time. Breakfast was just ok, price is a little high for the room. Beds were comfortable, but there wasn't a lot of tv channels.Genuine Hotels.com guest review
"Very good location"
We were there for our son's hockey showcase. Lots of restaurants, and food shops nearby. Easy highway access. Complimentary breakfast was average. In room WiFi was average. Front desk personnel were very good.Genuine Hotels.com guest review
Very comfortable for a last minute reservationGenuine Hotels.com guest review
Our stay was short, only one night, but it was a good one. Room was clean and comfortable. Elevator was out of service and we were on the 3rd floor, but that wasn't an issue with us. Complimentary breakfast was very busy and only just adequate, although the food was constantly being replenished. I would choose this hotel again.Genuine Hotels.com guest review
The bed was somewhat lumpy and the breakfast room could not keep up with the amount of guests received on Saturday.Genuine Hotels.com guest review
Loved the great breakfasts, staff in hotel friendly and helpful, adequate parking and liked having the Centrum Mall so close. Only concern was your washroom with the hairdryer attached to the wall and over the sink. Our daughter dropped the hairdryer and it nearly went into a sink of water directly below. I would suggest they should be mounted at the […] other end of the counter as it is away from water source and away from the opening door. I realize there is a GFI outlet there but what if it is faulty? Read moreGenuine Hotels.com guest review
"Close to work"
We live in the country and needed a hotel close to where I work for one night . Brilliant idea to choose CI&S as the hotel , staff , room and food exceeded expectationsGenuine Hotels.com guest review
"the stay there was really enjoyable"
the rooms were beautiful it was peaceful it was very clean very enjoyableGenuine Expedia guest review
"Nice enough hotel"
Clean rooms, but tiles in bathroom lifting, bathtub tap loose. Very understaffed and undersupplied breakfast.Genuine Expedia guest review
Was a memorable stay...clean n bright rooms...breakfast was too goodGenuine Hotels.com guest review
"An Excellent Place to Stay"
We found this hotel to be very easy to locate and it offered many features that made our stay pleasant and enjoyable.Genuine Expedia guest review
A large room with an oversized fridge and microwave....very clean and spacious. Comfy beds and humongous bathroom with all the extras like shampoo, body cream, etc. A hot breakfast was provided free of charge with a large choice of items such as scrambled eggs, crepes with maple syrup, hot oatmeal, bagels, fresh fruit, yogourt, etc. Lots of parking […] and well situated! We loved it!! Read moreGenuine Expedia guest review
"Hotel close to a 50th Birthday party."
I was in Ottawa to attend the 50th Birthday party of a close friend. This hotel was within a couple of blocks of the parts. Check in was easy, parking readily available, the room was clean and the bed was comfy. The only issue I had was that on Sunday morning at 6:30 am I could hear the TV in the room next door and it work me up. Other than that my […] stay was really nice. Thank you Lisa Read moreGenuine Expedia guest review
"Canada Day 2014"
We chose this location in Kanata for it's reviews and price as it was challenging to find an affordable hotel for Canada Day. We spent 2 nights at the hotel and found the staff to be friendly and helpful. The pool and fitness facility were adequate. The room was clean and spacious with high ceilings. I enjoyed that the toiletries has a make up removal […] wipe (it's the little things). The air conditioner sounded like a jet plane that was taking off. It was a little on the loud side, but it didn't keep me awake. The full service breakfast did have a variety to choose from, however there could have been more hot food offerings. There was only one staff member in charge of the preparation of the food, restocking the items from the buffet and clearing tables which wasn't too efficient. The hot food ran out quickly, and patrons were often waiting for replenishments. Based on room occupancy, perhaps having more staff would make sense! The location is close to restaurants and entertainment, with lots of options to choose from (fast food to dine in). If you are commuting into Ottawa, the location is close to the highway. All in all, we enjoyed our stay. Read moreGenuine Expedia guest review
We have stayed here before because it is close to everything, but this time I requested a king size bed but got 2 queens not a big problem.Genuine Hotels.com guest review
"Like a home away from home. Very nice!"
Too short. Only spent 1 night.Genuine Hotels.com guest review
We were very happy with our stay. The front desk attendant was friendly and quick. The housekeeping staff was very friendly and the breakfast lady was great, cheerful and nothing was a problem. The breakfast was tasty, too! The room was clean and comfortable, and was perfectly located to the Canadian Tire Centre.Genuine Hotels.com guest review
Was very pleased with the hotel. The staff was courteous, and helpful in every way. Rooms clean and spacious. The bed was so comfortable, had great nights sleep. Breakfast very good. Good selection. However, there was only 1 lady working the restaurant, cooking, making sure all the food was in good supply, cleaning, and if anything was needed, she got […] it for you right away. To make it better, they should have more than one staff in the restaurant. Aside from that, our stay was great. Would definately stay there again! Read moreGenuine Hotels.com guest review
There was a bad smell in our room. I think it was due to the carpet. A shame. Otherwise very good hotel.Genuine Hotels.com guest review
"Clean, Comfortable, and Convenient"
Spent the night in a king bed suite for a short stay in Ottawa West. Room was very clean, roomy, and bed was comfortable. Pillows a bit soft and small, but not uncomfortable. Location perfect for Ottawa West stay - short distance from 417 and a short drive to restaurants and shops. Would definitely recommend to family and friends.Genuine Hotels.com guest review
"Nice, new, clean and comfortable hotel"
I was pleasantly surprised by this hotel. The reviews were a bit mixed (re. noise) but we had a very quiet, comfortable stay. The staff were extremely polite and helpful. Check-in was easy and fast. The room was very clean and exactly what was shown in the website photos. This hotel is very new and everything is in great shape. Overall, a really nice […] stay! Read moreGenuine Expedia guest review
"All are good"
The only thing that made me rate it 4 is that the room decoration is little outdated and some how felt like cheap furniture usedGenuine Hotels.com guest review
"Close to restaurants & box stores"
It was very comfortable and clean, service was very good,very pleasant staff. we also enjoyed the breakfasts. Certainly recommend Country Inns & Suites.Genuine Hotels.com guest review
"Excellent room, it was comfortable,clean and quiet"
I slept there and had breakfast, then I left. It was very clean, comfortable quiet and the staff were wonderful!Genuine Expedia guest review
"Good place for business accommodation in Kanata"
The hotel is quiet, good access to highway, food/restaurants, entertainment. Cab fare from airport is expensive so plan for that if thinking of getting here from airport. Has all amenities one could need, including full hot breakfast! Will stay here again if I return to Kanata.Genuine Hotels.com guest review
More than we expected!!! Most friendly staff.Genuine Hotels.com guest review
We were very pleased with our accomadations> The staff was very helpful and knowledgeable . We were pleasantly surprised at how nice the rooms were even though we booked online and had seen them previously. we definetly will be going back to stayGenuine Hotels.com guest review
"Good Hotel but poor room cleaning"
The coffee maker was not emptied and cleaned. the water in the sink did not drain out.Genuine Hotels.com guest review
"Nice hotel for a week-end."
Visiting relatives for Easter. We booked this hotel because of its location. We had a pleasant stay. Good size room with very high ceiling. Kids enjoyed the pool. Breakfast was ok.Genuine Expedia guest review
Accommodating staff, rooms had ample space for multiple people to sit comfortablyGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )