All hotels in Ottawa, Ontario, Canada
1 room, 2 adults
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4.2 / 5Excellent

Score breakdown (from 179 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.4
  • Comfort
    4.4
  • Condition
    4.3
  • Neighborhood
    4.3
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4.0 / 5Excellent
"Taking Family to Senators Game, stay here!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
This hotel is the perfect place to stay when you are coming to see an event at the Canadian Tire Centre. Walking distance to the arena, even for young kids! The staff were really friendly and extremely helpful.
Genuine Hotels.com guest review
1 night family trip Apr 4, 2015
A Traveler
US
5.0 / 5Outstanding
"Very nice, straightforward, clean."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Friendly, pleasant reception, all business. Breakfast was a nice touch, windows that actually open. Fresh air was a big plus. Great location for access to major roadways
Genuine Expedia guest review
Other trip Sep 10, 2014
A Traveler
US
5.0 / 5Outstanding
"Great location with comfortable clean rooms"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel has easy access right off the major hwy. The staff was welcoming and helpful. Our room was immaculate with a big comfortable king sized bed, good sized and very clean bathroom. Plus the price was fantastic! We would definitely stay here again.
Genuine Hotels.com guest review
1 night romance trip Aug 31, 2014
Amanda
US
3.0 / 5Good
"Good service, but noise level"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Rooms were clean and spacious. Front desk was helpful but noise level from next door carried in to the room as if they were in the same room. This probably had a lot to do with the front entranceway having tiles instead of carpeting. The breakfast had plenty to offer but unfortunately you had to constantly ask servers to refill everything from the toast, coffee to the eggs. It definitely could of been handled with more of a proactive approach.
Genuine Hotels.com guest review
1 night business trip Aug 20, 2014
K. J. Jennings
US
4.0 / 5Excellent
"Only downside..."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Great overall experience the only downside was the elevator broke the night before we had to check out and wasn't fixed for the morning. However, I would still stay there again
Genuine Expedia guest review
Other trip Jul 31, 2014
Stephanie
US
5.0 / 5Outstanding
"Nice, clean, and easy-to-get-to hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This is a well-kept hotel, on the outskirts of the city, but easy to get to.
Genuine Expedia guest review
Other trip Jul 15, 2014
grossed out
US
5.0 / 5Outstanding
"Visit to Ottawa"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
The hotel was convenient on/off the highway directly into Ottawa. Staff was friendly and professional.
Genuine Hotels.com guest review
5 night trip with friends May 22, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Our room was close to the fire escape which was a metal stairwell - and noisy!
Genuine Hotels.com guest review
1 night family trip Mar 10, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel was clean and staff friendly (as always). The continental breakfast was great. We were unable to use the pool as there was a hockey tournament in town and it was too busy. No other comments.
Genuine Hotels.com guest review
1 night family trip Dec 30, 2013
Melanie Schoeneweiss
US
5.0 / 5Outstanding
"Hotel walking distance to Arena"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Easy walk to arena for a concert. Rooms are clean and comfortable. The staff was very nice and a nice breakfast is provided.
Genuine Expedia guest review
Other trip Oct 21, 2013
Nancy
US
5.0 / 5Outstanding
"Great Property!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice staff, newer hotel, nice big rooms (at least mine was), great breakfast. Would recommend
Genuine Hotels.com guest review
5 night trip Aug 25, 2013
A Traveler
US
4.0 / 5Excellent
"Would stay there again"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel had a great location to the venue we were visiting. The lobby was just fine. The breakfast was like every other hotel who includes breakfast, but there was hot food and that was good for what it was. The room was not as well furnished as we thought it would be, but it was clean and the beds comfortable. I would stay there again.
Genuine Expedia guest review
Other trip Nov 28, 2012
Jodi
US
3.0 / 5Good
"No elevator"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Maintenance at this hotel is questionable. Elevator was out. TV controller did not work. Third floor walk up with bags is a drag,
Genuine Hotels.com guest review
1 night trip Sep 19, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Hockey Tournament Hotel"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
An average hotel by the highway. The shower was dirty, all kinds of hairs. The shower didn't have a ledge/shelf to place the soap and shampoo. Well located for hockey tournaments at the Bell Sensplex. Not a quiet hotel.
Genuine Hotels.com guest review
1 night romance trip Mar 20, 2015
MARK
CA
4.0 / 5Excellent
"Nice place"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Came to the city to see a hockey game. It was nice and close so we walked and saved on a cab.
Genuine Hotels.com guest review
1 night family trip Mar 8, 2015
allan
CA
3.0 / 5Good
"Ok"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
They under repairs at hotel.Setvice was good
Genuine Hotels.com guest review
1 night family trip Feb 8, 2015
A Traveler
CA
5.0 / 5Outstanding
"Will stay here again without a doubt."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel was ideal for our needs. The pool was clean and warm and the beds were very comfortable. The weather was bad on our day of checkout so the staff allowed us to stay a bit longer to wait out the weather.
Genuine Hotels.com guest review
1 night family trip Jan 3, 2015
Ronald
CA
3.0 / 5Good
"average"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Toilette ran all night
Genuine Hotels.com guest review
1 night romance trip Dec 13, 2014
Ronnie
CA
4.0 / 5Excellent
"Great hotel, close to the Canadian Tire Centre"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Went down with some buddies to take in a hockey game and hotel was great. Breakfast in the morning was a bonus.
Genuine Expedia guest review
Other trip Dec 14, 2014
Dave
CA
4.0 / 5Excellent
"Will stay again"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    3.0
Satisfied with my stay. Short walk to the canadian tire centre.
Genuine Hotels.com guest review
1 night trip with friends Nov 9, 2014
Cameron
CA
3.0 / 5Good
"Avoid the side stairwell."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
We arrived at the hotel after a 15 hour drive. We were strung out from the road, and wanted to sleep. The room was very comfortable, the beds were nice. However, we were put in a room across from the side stairwell, and several children in the hotel decided they were going to play tag up and down the stairs, through the halls, and all over the place. We called the front desk and they said they would deal with it immediately, and they did... but the overall noise from that stairwell was crazy. We also had a room with an adjoining door and we could hear everything in the next room. Once the weekend was over (we stayed Sat/Sun/Mon), it was quiet and enjoyable though. The breakfast was meh. The hot items (eggs, bacon, potatoes) were not good. For some reason, there was a manky piece of garlic bread in the bottom of the container for the bacon and the next day, the sausage. The 'continental' portion was good - cereal, baked goods, fruit, yogurt. Front staff was fantastic. The cleaning staff were fantastic. Getting in and out of the hotel was hard as we were not familiar with the area (it's on a one-way street). Staff offered to print directions to tourist places for us, which was a very nice touch, and offered suggestions as to where to eat in the area. Bottom line: We would stay there again, but not in a corner room or an adjoining room.
Genuine Hotels.com guest review
3 night romance trip Oct 25, 2014
A Traveler
CA
5.0 / 5Outstanding
"Excellent hotel near Canadian Tire center"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Excellent hotel for a buisness tryp. You get more for what you pay for!
Genuine Hotels.com guest review
1 night business trip Oct 29, 2014
Yves
CA
5.0 / 5Outstanding
"Pleasantly Pleased!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Chose this hotel because of it's proximity to Canadian Tire Centre. Everything was perfect. Hotel was clean, quiet and the staff were very friendly and helpful. Top of our list for our next stay in Ottawa.
Genuine Hotels.com guest review
1 night trip with friends Oct 26, 2014
Brenda
CA
3.0 / 5Good
"Somewhat Isolated"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    2.0
This was a lovely hotel. Staff were very helpful. Breakfast was fine, lots of choices, hot buffet tasted too "steamed", "warmed-up" versus freshly cooked. The only real downside to this location was the lack of a restaurant within a safe, easy walking distance. Walking along a major multi-lane road, crossing 2 on-ramps to a major highway, over uneven pavement was challenging enough in daylight, too unsafe to do after sundown. There were lots of eateries an easy car drive away, however, not if you didn't have a car. And having to take a cab just adds to the cost of the meal.
Genuine Hotels.com guest review
2 night trip Oct 4, 2014
A Traveler
CA
5.0 / 5Outstanding
"Gym is 24Hr"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Fantastic service, gym is 24hrs which is a nice bonus if you are staying there for work.
Genuine Hotels.com guest review
1 night trip Oct 17, 2014
Brent
CA
5.0 / 5Outstanding
"Excellent hotel for families"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Close to downtown (about 15 minutes on highway without traffic) and other activities. Reasonable hot/cold breakfast, clean rooms, nice pool and sauna. WIFI works well. Very satisfied.
Genuine Expedia guest review
Other trip Oct 7, 2014
A Traveler
CA
4.0 / 5Excellent
"nice clean hotel, convenient west end location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
No issues, although they could use an extra elevator. Complimentary breakfast was perfect for the family, free coffee in the lobby all day was handy.
Genuine Hotels.com guest review
2 night trip Sep 26, 2014
jack famiily
CA
5.0 / 5Outstanding
"Great Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel was just 5 minutes from our event. Excellent service. Loved it.
Genuine Hotels.com guest review
1 night trip Sep 20, 2014
Annette
CA
5.0 / 5Outstanding
"Amazing Value, Great Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Effortless to find, great location that is not in "the heart of everything", but you never feel far away. Quite and Cozy.
Genuine Expedia guest review
Other trip Sep 23, 2014
Ty
CA
5.0 / 5Outstanding
"Nice hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice, clean hotel. Good breakfast. Very friendly staff.
Genuine Expedia guest review
Other trip Sep 11, 2014
Richard
CA
4.0 / 5Excellent
"not bad"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Wasn't bad, staff are friendly. But I expected a better breakfast :)
Genuine Hotels.com guest review
1 night trip Sep 6, 2014
A Traveler
CA
3.0 / 5Good
"Good location"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    4.0
Elevator broke down, but that happens from time to time. Breakfast was just ok, price is a little high for the room. Beds were comfortable, but there wasn't a lot of tv channels.
Genuine Hotels.com guest review
2 night trip Aug 30, 2014
A Traveler
CA
4.0 / 5Excellent
"Very good location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
We were there for our son's hockey showcase. Lots of restaurants, and food shops nearby. Easy highway access. Complimentary breakfast was average. In room WiFi was average. Front desk personnel were very good.
Genuine Hotels.com guest review
2 night trip Aug 30, 2014
A Traveler
CA
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Very comfortable for a last minute reservation
Genuine Hotels.com guest review
1 night trip Aug 30, 2014
Flora
CA
4.0 / 5Excellent
"Good Stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Our stay was short, only one night, but it was a good one. Room was clean and comfortable. Elevator was out of service and we were on the 3rd floor, but that wasn't an issue with us. Complimentary breakfast was very busy and only just adequate, although the food was constantly being replenished. I would choose this hotel again.
Genuine Hotels.com guest review
1 night trip Aug 30, 2014
A Traveler
CA
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
The bed was somewhat lumpy and the breakfast room could not keep up with the amount of guests received on Saturday.
Genuine Hotels.com guest review
2 night trip Aug 28, 2014
A Traveler
CA
5.0 / 5Outstanding
"Fast Assistance"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Firstly I had phoned & asked if we could get into rooms early plus requested adjoining rooms, no problem. Door was jammed on one of the rooms. A maid cleaning other rooms assisted by contacting desk & in no time staff arrived & opened jammed door. We were pleased with room & morning breakfast. Would gladly recommend your hotel.
Genuine Expedia guest review
Other trip Aug 31, 2014
Claire
CA
4.0 / 5Excellent
"Nice family oasis outside of downtown"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Second time we stayed here and the breakfast buffet is nice way to start the day. Nothing is outstanding at this hotel but wonderful value for your dollar. Both my wife and daughter loved their beds and will definitely book here again if there is no reason to be downtown.
Genuine Expedia guest review
Other trip Aug 30, 2014
Cameron
CA
2.0 / 5Fair
"Pool was cold"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I book a hotel that has a pool because I like to use the pool. It was cold. I wish I had have spent a little more money to stay in a hotel that had a bigger, warm pool
Genuine Expedia guest review
Other trip Aug 29, 2014
Dawn
CA
2.0 / 5Fair
"Pool was cold"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I book a hotel that has a pool because I like to use the pool. It was cold. I wish I had have spent a little more money to stay in a hotel that had a bigger, warm pool
Genuine Expedia guest review
Other trip Aug 29, 2014
Dawn
CA
2.0 / 5Fair
"Pool was cold"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I book a hotel that has a pool because I like to use the pool. It was cold. I wish I had have spent a little more money to stay in a hotel that had a bigger, warm pool
Genuine Expedia guest review
Other trip Aug 29, 2014
Dawn
CA
2.0 / 5Fair
"Pool was cold"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I book a hotel that has a pool because I like to use the pool. It was cold. I wish I had have spent a little more money to stay in a hotel that had a bigger, warm pool
Genuine Expedia guest review
Other trip Aug 29, 2014
Dawn
CA
2.0 / 5Fair
"Pool was cold"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I book a hotel that has a pool because I like to use the pool. It was cold. I wish I had have spent a little more money to stay in a hotel that had a bigger, warm pool
Genuine Expedia guest review
Other trip Aug 29, 2014
Dawn
CA
2.0 / 5Fair
"Pool was cold"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I book a hotel that has a pool because I like to use the pool. It was cold. I wish I had have spent a little more money to stay in a hotel that had a bigger, warm pool
Genuine Expedia guest review
Other trip Aug 29, 2014
Dawn
CA
5.0 / 5Outstanding
"Great Place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great palce reat Place reat Place reat palce reat Place reat Place reat palce reat Place reat Place
Genuine Expedia guest review
Other trip Aug 25, 2014
A Traveler
CA
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Loved the great breakfasts, staff in hotel friendly and helpful, adequate parking and liked having the Centrum Mall so close. Only concern was your washroom with the hairdryer attached to the wall and over the sink. Our daughter dropped the hairdryer and it nearly went into a sink of water directly below. I would suggest they should be mounted at the other end of the counter as it is away from water source and away from the opening door. I realize there is a GFI outlet there but what if it is faulty?
Genuine Hotels.com guest review
3 night trip Aug 18, 2014
A Traveler
CA
5.0 / 5Outstanding
"Close to work"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We live in the country and needed a hotel close to where I work for one night . Brilliant idea to choose CI&S as the hotel , staff , room and food exceeded expectations
Genuine Hotels.com guest review
1 night trip Aug 14, 2014
BobBB
CA
5.0 / 5Outstanding
"the stay there was really enjoyable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
the rooms were beautiful it was peaceful it was very clean very enjoyable
Genuine Expedia guest review
Other trip Aug 16, 2014
A Traveler
CA
3.0 / 5Good
"Nice enough hotel"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
Clean rooms, but tiles in bathroom lifting, bathtub tap loose. Very understaffed and undersupplied breakfast.
Genuine Expedia guest review
Other trip Aug 11, 2014
Allie
CA
4.0 / 5Excellent
"Excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Was a memorable stay...clean n bright rooms...breakfast was too good
Genuine Hotels.com guest review
1 night family trip Aug 2, 2014
Pranav
CA
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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