There was a bad smell in our room. I think it was due to the carpet. A shame. Otherwise very good hotel.Genuine Hotels.com guest review
"Clean, Comfortable, and Convenient"
Spent the night in a king bed suite for a short stay in Ottawa West. Room was very clean, roomy, and bed was comfortable. Pillows a bit soft and small, but not uncomfortable. Location perfect for Ottawa West stay - short distance from 417 and a short drive to restaurants and shops. Would definitely recommend to family and friends.Genuine Hotels.com guest review
"Nice, new, clean and comfortable hotel"
I was pleasantly surprised by this hotel. The reviews were a bit mixed (re. noise) but we had a very quiet, comfortable stay. The staff were extremely polite and helpful. Check-in was easy and fast. The room was very clean and exactly what was shown in the website photos. This hotel is very new and everything is in great shape. Overall, a really nice […] stay! Read moreGenuine Expedia guest review
"All are good"
The only thing that made me rate it 4 is that the room decoration is little outdated and some how felt like cheap furniture usedGenuine Hotels.com guest review
"Close to restaurants & box stores"
It was very comfortable and clean, service was very good,very pleasant staff. we also enjoyed the breakfasts. Certainly recommend Country Inns & Suites.Genuine Hotels.com guest review
"Excellent room, it was comfortable,clean and quiet"
I slept there and had breakfast, then I left. It was very clean, comfortable quiet and the staff were wonderful!Genuine Expedia guest review
"Good place for business accommodation in Kanata"
The hotel is quiet, good access to highway, food/restaurants, entertainment. Cab fare from airport is expensive so plan for that if thinking of getting here from airport. Has all amenities one could need, including full hot breakfast! Will stay here again if I return to Kanata.Genuine Hotels.com guest review
More than we expected!!! Most friendly staff.Genuine Hotels.com guest review
We were very pleased with our accomadations> The staff was very helpful and knowledgeable . We were pleasantly surprised at how nice the rooms were even though we booked online and had seen them previously. we definetly will be going back to stayGenuine Hotels.com guest review
"Good Hotel but poor room cleaning"
The coffee maker was not emptied and cleaned. the water in the sink did not drain out.Genuine Hotels.com guest review
"Nice hotel for a week-end."
Visiting relatives for Easter. We booked this hotel because of its location. We had a pleasant stay. Good size room with very high ceiling. Kids enjoyed the pool. Breakfast was ok.Genuine Expedia guest review
Accommodating staff, rooms had ample space for multiple people to sit comfortablyGenuine Expedia guest review
Pool closed bed was uncomfortable Breakfast was substandard will look elswareGenuine Expedia guest review
Was super satisfied only thing i can say is the pool wasn't available besides that excellentGenuine Hotels.com guest review
"Close to restaurants, shopping."
The room was satisfactory except that it only had sheers on the window. Could not close drapes so lack of privacy.Genuine Expedia guest review
The hotel was great!! We went to the hockey game, so it was close and not hard to find off the highway. The room was clean and the bed was comfortable. Breakfast was good with lots of selection. It was just what we needed for a weekend getaway.Genuine Hotels.com guest review
Great location nice staff only down fall is they should let u know when the pool is closed for 2 weeks other then that would stay there agei n for sureGenuine Expedia guest review
Good location to the Canadian Tire Centre - we were only in the area for an evening concert. It was all that we required. Our room had a microwave and fridge which was a pleasant surprizeGenuine Expedia guest review
"Nice hotel close to the Canadian tire center"
Staff at the front desk were very nice and polite. The front entry and hall ways were kept very clean. The room was big and was clean and brightGenuine Expedia guest review
"Great Location and Great Hotel"
The hotel was set-up great and was very friendly. The room was clean and convenient.Genuine Hotels.com guest review
"Would stay again"
Hotel was well maintained and easy to get to. Room was clean and comfortable with an excellent hot breakfast included. Would definitely stay there again.Genuine Hotels.com guest review
"Nice hotel, warm room cold reception."
I booked this hotel because of its location, how close it is to the Canadian tire centre. The hotel is very nice, the rooms are clean and I did not have any issues with other guests. The breakfast is simple but good. I was disapointed with the welcome, or lack there of. I was not expecting a marching band and balloons, however after a five hour drive […] with my family, to a city I had never been in, i could have used a friendly smile and warmer hello, not a "look" that Left me feeling like I walked into the wrong place. I guess i should have read the sign. It read, 'reception', not "warm-reception!" The welcome was weak, but the rest of the stay made up for it. Read moreGenuine Expedia guest review
"Immiate issue resolution but.."
The heating/cooling unit in the room was very noisy when not in a heating cycle and so they moved us to an upgraged room immediately. My concern is that I was told that maintenance would not be in until the next day...so what if they had been sold out. In addition, the place felt as if it was in need of refurbishment.Genuine Expedia guest review
we were attending the cis Basketball at the Canadian tire centre and the hotel is very conveniently located. We were able to take public transportation to and from the airport quite conveniently. the hotel is very nice. the staff were great . Shopping and restaurants close by. Would certainly stay there again.Genuine Hotels.com guest review
"Close to Centrum Shopping."
Hotel was fine for our stay. We were only there for one night and the purpose of our trip was to shop. Room was clean and staff were friendly.Genuine Expedia guest review
"We would go back"
Conveniently located. Pool small but clean. Slippery in there though. We highly recommend the freshly made waffles at the breakfast bar. The staff are personable and professional. The beds were clean and soft.Genuine Hotels.com guest review
"Great to catch a game!"
Very nice and clean hotel. Amazing breakfast that you don't see often anymore. Full of different foods. We caught a Sens game that night and it was the perfect location, so close, walkable if it's warm enough.Genuine Hotels.com guest review
OKGenuine Hotels.com guest review
Wonderfull staffGenuine Hotels.com guest review
good gym facilities; full breakfast makes getting off to your day of activities greatGenuine Expedia guest review
Had issues that hotel staff made NO effort to settle. Not impressed.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Ottawa West Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
Was only there one night but it was a pleasant stay. Nice and helpful staff. We were in Ottawa area to take in an Ottawa Senators game. For this purpose the hotel is perfectly placed, just a short walk to the arena. Recommended place to stay. The only thing that would have improved the stay is if the hotel offered shuttle service to the arena.Genuine Expedia guest review
"Great breakfast each day. Many choices."
Pool area needs a bit of attention. Not awful, but room to improve.Genuine Expedia guest review
"Close to Hockey"
Stayed at the hotel so I could walk to the hockey game at the Canadian Tire Centre, and it was perfect for that. Very clean and nice hotel. Full hot breakfast, not just continental. Only complaint was the water pressure in the shower.Genuine Hotels.com guest review
"Bedding wasn't clean."
Bedding wasn't clean. When we asked for it to be changed there was no apology or follow up to make sure we were satisfied with the fix. Snow plow plowed all the guest cars into their spots (stuck!). Just poor poor planning. Overpriced for such a mediocre stay.Genuine Expedia guest review
"Happy Place to Stay"
I've stayed at both the Holiday Inn Kanata and the Country Inn & Suites on more than one occasion ... both have pros & cons. Breakfast included at the Country Inn is a bonus and the rate at the Country Inn is typically a little less than the HI. Staff at both hotels are always engaging and helpful. I personally find the suites at Country Inn darker […] and I like windows so that's a 'not so great'. Also, HI has much easier access to food for evening arrivals both in the hotel and in the nearby neighbourhood; not as convenient at the Country Inn. Overall, Country Inn provides good clean accommodations and I'd recommend them. Read moreGenuine Expedia guest review
"Perfect location for events at Canadian Tire Cntre"
We stayed one night after seeing the Senators play. Perfect location, within walking distance. Traffic is horrendous before and after games/events so we highly suggest you walk if you're up to it.Genuine Expedia guest review
"Comfortable,quiet,well managed hotel"
Excellent well prepared great variety breakfast included with reservation nice and close to mall and some excellent restaurants eg Crazy Horse and Irish Restaurant nice pool with top notch exercise equipment Free wifi and lobby computer /printer. no complaints about anything excellent cleaning staff wonderful comfortable beds rooms were large very good […] staff all around everything appeared well maintained and very clean Read moreGenuine Expedia guest review
"Nite at the Hotel"
Our one night was enjoyable and we wished that we had planned to stay longer.Genuine Expedia guest review
Good times, nice friendly staff, breakfest buffet was meh. Otherwise good stuff.Genuine Expedia guest review
"Great location near Canadian tire cent er"
ExcellentGenuine Hotels.com guest review
This was not our first stay and we go back because of the location, but now it is under renovations and there is nothing on the web site about that. I was there a couple of months ago and the pool was closed again no information.Genuine Hotels.com guest review
"Good place to stay"
Enjoyed our stay, I would gladly recommend to othersGenuine Expedia guest review
Good hotel with a better than most others, free breakfast .Genuine Hotels.com guest review
"Great location in Kanata"
We came for a golf tournament and the staff was very helpful to show us how to get to the golf course. The breakfast was also very good and the breakfast room was large and comfortable.Genuine Expedia guest review
"Nice hotel very close to hw417"
Clean room, nice comfortable wash room, The breakfast was awesome.Genuine Expedia guest review
Hotel was clean. Staff was great and friendly.. Location was awesomeGenuine Expedia guest review
"Convenient to all my activities."
We stayed only one night, but it was like being at home. The staff was friendly and knowledgable. I asked for directions to a couple of places in town and they where able to direct me. Pretty good I thought for a city the size of Ottawa.Genuine Expedia guest review
"perfect for our needs"
Loved the place. The complimentary breakfast was great. Only negative I have, the egg omelet was not up to the standard of the rest of the breakfast.Genuine Hotels.com guest review
"Convienient access to Bell Sensplex"
Facility is well priced and maintained for the nightly rateGenuine Hotels.com guest review
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