Wonderfull staffGenuine Hotels.com guest review
good gym facilities; full breakfast makes getting off to your day of activities greatGenuine Expedia guest review
Had issues that hotel staff made NO effort to settle. Not impressed.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Ottawa West Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
Was only there one night but it was a pleasant stay. Nice and helpful staff. We were in Ottawa area to take in an Ottawa Senators game. For this purpose the hotel is perfectly placed, just a short walk to the arena. Recommended place to stay. The only thing that would have improved the stay is if the hotel offered shuttle service to the arena.Genuine Expedia guest review
"Great breakfast each day. Many choices."
Pool area needs a bit of attention. Not awful, but room to improve.Genuine Expedia guest review
"Close to Hockey"
Stayed at the hotel so I could walk to the hockey game at the Canadian Tire Centre, and it was perfect for that. Very clean and nice hotel. Full hot breakfast, not just continental. Only complaint was the water pressure in the shower.Genuine Hotels.com guest review
"Bedding wasn't clean."
Bedding wasn't clean. When we asked for it to be changed there was no apology or follow up to make sure we were satisfied with the fix. Snow plow plowed all the guest cars into their spots (stuck!). Just poor poor planning. Overpriced for such a mediocre stay.Genuine Expedia guest review
"Happy Place to Stay"
I've stayed at both the Holiday Inn Kanata and the Country Inn & Suites on more than one occasion ... both have pros & cons. Breakfast included at the Country Inn is a bonus and the rate at the Country Inn is typically a little less than the HI. Staff at both hotels are always engaging and helpful. I personally find the suites at Country Inn darker […] and I like windows so that's a 'not so great'. Also, HI has much easier access to food for evening arrivals both in the hotel and in the nearby neighbourhood; not as convenient at the Country Inn. Overall, Country Inn provides good clean accommodations and I'd recommend them. Read moreGenuine Expedia guest review
"Perfect location for events at Canadian Tire Cntre"
We stayed one night after seeing the Senators play. Perfect location, within walking distance. Traffic is horrendous before and after games/events so we highly suggest you walk if you're up to it.Genuine Expedia guest review
"Comfortable,quiet,well managed hotel"
Excellent well prepared great variety breakfast included with reservation nice and close to mall and some excellent restaurants eg Crazy Horse and Irish Restaurant nice pool with top notch exercise equipment Free wifi and lobby computer /printer. no complaints about anything excellent cleaning staff wonderful comfortable beds rooms were large very good […] staff all around everything appeared well maintained and very clean Read moreGenuine Expedia guest review
"Nite at the Hotel"
Our one night was enjoyable and we wished that we had planned to stay longer.Genuine Expedia guest review
Good times, nice friendly staff, breakfest buffet was meh. Otherwise good stuff.Genuine Expedia guest review
"Great location near Canadian tire cent er"
ExcellentGenuine Hotels.com guest review
This was not our first stay and we go back because of the location, but now it is under renovations and there is nothing on the web site about that. I was there a couple of months ago and the pool was closed again no information.Genuine Hotels.com guest review
"Good place to stay"
Enjoyed our stay, I would gladly recommend to othersGenuine Expedia guest review
Good hotel with a better than most others, free breakfast .Genuine Hotels.com guest review
"Great location in Kanata"
We came for a golf tournament and the staff was very helpful to show us how to get to the golf course. The breakfast was also very good and the breakfast room was large and comfortable.Genuine Expedia guest review
"Nice hotel very close to hw417"
Clean room, nice comfortable wash room, The breakfast was awesome.Genuine Expedia guest review
Hotel was clean. Staff was great and friendly.. Location was awesomeGenuine Expedia guest review
"Convenient to all my activities."
We stayed only one night, but it was like being at home. The staff was friendly and knowledgable. I asked for directions to a couple of places in town and they where able to direct me. Pretty good I thought for a city the size of Ottawa.Genuine Expedia guest review
"perfect for our needs"
Loved the place. The complimentary breakfast was great. Only negative I have, the egg omelet was not up to the standard of the rest of the breakfast.Genuine Hotels.com guest review
"Convienient access to Bell Sensplex"
Facility is well priced and maintained for the nightly rateGenuine Hotels.com guest review
"Excellent location if you are coming in on 417E"
The room was comfortable. Great beds. The staff on the front desk were most obliging in finding us another room on a busy weekend when we had to stay an extra day. Breakfast was good with much variety to please everyone. All items were replenished quickly and always fresh. Please leave the lady who works there a tip! We would definitely stay here again […] on our next visit to Ottawa. Read moreGenuine Hotels.com guest review
Although there where some updates to the hotel during our visit the staff and quality was excellent. Only downfall of the Hotel is you must make a "U-Turn" when leaving the hotel to head towards shopping and the highway. (Definitely not a deal breaker")Genuine Expedia guest review
"great shopping for kids"
Overall a wonderful experience. Great hotel for a family stay.Genuine Hotels.com guest review
"Perfect Hotel for West end of Ottawa"
Great spot, easy to get into when travelling in from the west. Close to everything you need (ie. hockey game, concert etc.) Everything you need is close by. Very comfortable and clean. Great breakfast too.Genuine Hotels.com guest review
"Country Inn & Suites By Carlson"
Hotel was clean, staff friendly, good location, although was a little difficult to find (GPS didnt pick up location). Hot breakfast was not what I expected and so I was disappointed.Genuine Hotels.com guest review
"very nice and clean and great breakfast."
everything great, staff very nice, great continental breakfast.Nice pool and gym.small bed very good.Genuine Hotels.com guest review
Breakfast was terrible. Most buffet containers were basically empty. The ladies were indeed rushing to fill other containers with forks and knives and condiments but when no main dish is available, the utensils being in sight are not important. The 3 main buffet items should always be ready at the same time. For example one contains the eggs, the other […] the potatoes and the other bacon and sausage. If only the potatoes are present and the other two contains are empty, then you have folks confused and looking for things to add to the plate. It is quite possible that the are trying to cut down on waste but the staff should be on top of the major items well before the food runs out. The quality of the food is extremely low. Just a bit better than hospital food. Breakfast I would rate as a 1 and you would be better off heading to Macdonald's The remainder of the hotel property is excellent and this is why I gave it a high 4 rating. Read moreGenuine Expedia guest review
Pool room was to warm, it was not comfortable to use it. Service was great. Rooms were ok. Very nice breakfast service and choices.Genuine Expedia guest review
"Nice hotel, small and cold pool"
Staff was very friendly and helpful. Free Breakfast was good with a nice selection of food. Hotel is close to restaurants, a wave pool, movie theatre and not a far drive to downtown Ottawa. The only thing that was disappointing was the pool is very small and cold. There is no hot tub and the sauna was not working one of the days.Genuine Expedia guest review
everything was greatGenuine Hotels.com guest review
Great location except for closeness to restaurants.Genuine Hotels.com guest review
"Good inn for visiting Ottawa."
An excellent and clean inn for the price. Only 15 minutes from the sites in Ottawa. Breakfast was fine, but not spectacular.Genuine Expedia guest review
Perfect stopping place for events at Canadian tire Place. The staff are very friendly and helpful. Suite was very comfortable and clean. Breakfast was awesome.Genuine Expedia guest review
"Pretty Good stay"
The only problem was the food offered for the continental breakfast was not good. Tasteless. The only other problem was the elevators were not working due to a strike on the part of the union workers who fix the Ottawa elevators. We should have been told about that when I booked the room two days before.Genuine Hotels.com guest review
the staff were very accommodating and friendly; I had to stay a little longer in my room than expected and they did not make me feel 'rushed' or in the way. thank you to both the chambermaid and the front desk staff for your helpGenuine Hotels.com guest review
Beautiful hotel. Great price. Happy overallGenuine Hotels.com guest review
Overall, our short stay was enjoyable. HOWEVER, we were really disappointed in the pool. The water was NOT heated. I mentionned it to the staff and their reply and solution was to close the windows (?????). The next morning, hoping the kids could have a good swim before check out, we went down to the pool. Again, the water was very cold. The girls were […] VERY disappointed to say the least. I again mentionned my concerns to the front desk, and I was given a smile and a shrug. Read moreGenuine Expedia guest review
Very impressed with the hotel and staff. We only stayed one night as we were in Ottawa for the Blue Rodeo concert. The hotel was so close to Scotiabank Centre that we walked to the concert. The breakfast was very disappointing...hash browns cold and overspiced, the sausage patties were gross and the eggs were....eggs, otherwise an enjoyable stay and […] recommend this hotel. Read moreGenuine Hotels.com guest review
"Front Desk Evening Staff not helpful"
This was the second time that I stayed at this inn and I must say that it did not live up to the previous stay. When I arrived I stood around in the lobby and called out four times for the front desk staff to come. It seems like I was interupting his time and he made me feel that way too. I did not feel welcome, nor was he helpful in the least. I was […] only there to sleep at night and so did not interact any further with the staff. They had several junior boys hockey teams staying and it was very noisy with kids running up and down the stairs and through the hall ways, yelling and screaming. Read moreGenuine Hotels.com guest review
Great lobby area. Great breakfast area. Check in & out very efficient. Great location for Kanata-area destinations.Genuine Expedia guest review
You really need to book someone in to do maintenance on room 101. I was appalled at the holes in the wall and the shower head and bathroom faucet. It would take someone 1 day to fix up all of the items that are in need of repair. I also believe someone forgot to install insulation or sound barriers in the walls. You might as well just divide the rooms […] with bedsheets. Thank God the people beside us didn't eat chilli for supper the night we stayed there. Hope this helps. Read moreGenuine Hotels.com guest review
They need to have better breakfast food-not bagels,muffins, cereal-all carbs. They did have sausage patties, and something resembling a fried egg but looked disgusting and I wouldn't eat either of them. Coffee was good though. They should have either mini bars in the rooms or an actual bar at the hotel as there is nothing nearby where you can go to […] get a drink without driving a fair distance. Read moreGenuine Expedia guest review
Stayed in a king size room and it was close to the back parking lot which made moving our items into the room very convenient. Will ask for the same room next time.Genuine Hotels.com guest review
"Great value and comfort"
The facilities are spacious and clean and the complimentary breakfast was all that I could ask for. Staff was helpful and polite. The location was perfect for speedy access to the highway out of the area and there was plenty of shopping near-by.Genuine Hotels.com guest review
Was not given the right up-graded suite the second night and still had to pay for the upgrade.Genuine Hotels.com guest review
"Very clean & Comfortable"
The location was very close to the highway, easy to get to. The room was clean, comfortable and the hotel was very quiet. The breakfast had plently of choices.Genuine Hotels.com guest review
"Room is superb but the breakfast was lacking."
Our hotel room was great! It was clean, comfortable and fresh. A full breakfast was included from 7 to 10:30 on the weekend. When we came at 10:00, there wasn't any waffle batter to make fresh waffles, or cut-up fruit or yogurt left. The eggs were limited until we had finished eating. We asked the staff about the other items and she just said nothing […] was left. Read moreGenuine Expedia guest review
"Good Hotel at Affordable Price"
Room was very nice, spacious. Excellent bathroom. Breakfast was a little crowded and food was not being replaced very quickly. Overall very nice accomodation for a good price.Genuine Expedia guest review
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