All hotels in Ottawa, Ontario, Canada
1 room, 2 adults
You can collect Hotels.com® Rewards nights here578 Terry Fox Drive, Ottawa, ON, K2L 4G8, Canada, ‏‎855-239-9401
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
4.2 / 5Excellent

Score breakdown (from 185 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.4
  • Comfort
    4.4
  • Condition
    4.3
  • Neighborhood
    4.3

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Close to work"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We live in the country and needed a hotel close to where I work for one night . Brilliant idea to choose CI&S as the hotel , staff , room and food exceeded expectations
Genuine Hotels.com guest review
1 night trip Aug 14, 2014
BobBB
CA
5.0 / 5Outstanding
"the stay there was really enjoyable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
the rooms were beautiful it was peaceful it was very clean very enjoyable
Genuine Expedia guest review
Other trip Aug 16, 2014
A Traveler
CA
3.0 / 5Good
"Nice enough hotel"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
Clean rooms, but tiles in bathroom lifting, bathtub tap loose. Very understaffed and undersupplied breakfast.
Genuine Expedia guest review
Other trip Aug 11, 2014
Allie
CA
4.0 / 5Excellent
"Excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Was a memorable stay...clean n bright rooms...breakfast was too good
Genuine Hotels.com guest review
1 night family trip Aug 2, 2014
Pranav
CA
5.0 / 5Outstanding
"An Excellent Place to Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We found this hotel to be very easy to locate and it offered many features that made our stay pleasant and enjoyable.
Genuine Expedia guest review
Other trip Aug 3, 2014
Peter
CA
5.0 / 5Outstanding
"Awesome room!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
A large room with an oversized fridge and microwave....very clean and spacious. Comfy beds and humongous bathroom with all the extras like shampoo, body cream, etc. A hot breakfast was provided free of charge with a large choice of items such as scrambled eggs, crepes with maple syrup, hot oatmeal, bagels, fresh fruit, yogourt, etc. Lots of parking and well situated! We loved it!!
Genuine Expedia guest review
Other trip Jul 22, 2014
Diane
CA
4.0 / 5Excellent
"Hotel close to a 50th Birthday party."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
I was in Ottawa to attend the 50th Birthday party of a close friend. This hotel was within a couple of blocks of the parts. Check in was easy, parking readily available, the room was clean and the bed was comfy. The only issue I had was that on Sunday morning at 6:30 am I could hear the TV in the room next door and it work me up. Other than that my stay was really nice. Thank you Lisa
Genuine Expedia guest review
Other trip Jul 14, 2014
Lisa
CA
4.0 / 5Excellent
"Canada Day 2014"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We chose this location in Kanata for it's reviews and price as it was challenging to find an affordable hotel for Canada Day. We spent 2 nights at the hotel and found the staff to be friendly and helpful. The pool and fitness facility were adequate. The room was clean and spacious with high ceilings. I enjoyed that the toiletries has a make up removal wipe (it's the little things). The air conditioner sounded like a jet plane that was taking off. It was a little on the loud side, but it didn't keep me awake. The full service breakfast did have a variety to choose from, however there could have been more hot food offerings. There was only one staff member in charge of the preparation of the food, restocking the items from the buffet and clearing tables which wasn't too efficient. The hot food ran out quickly, and patrons were often waiting for replenishments. Based on room occupancy, perhaps having more staff would make sense! The location is close to restaurants and entertainment, with lots of options to choose from (fast food to dine in). If you are commuting into Ottawa, the location is close to the highway. All in all, we enjoyed our stay.
Genuine Expedia guest review
Other trip Jul 9, 2014
Colleen
CA
4.0 / 5Excellent
"Conveniet"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
We have stayed here before because it is close to everything, but this time I requested a king size bed but got 2 queens not a big problem.
Genuine Hotels.com guest review
1 night trip Jul 5, 2014
Robert
CA
5.0 / 5Outstanding
"Like a home away from home. Very nice!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Too short. Only spent 1 night.
Genuine Hotels.com guest review
1 night trip Jun 26, 2014
A Traveler
CA
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We were very happy with our stay. The front desk attendant was friendly and quick. The housekeeping staff was very friendly and the breakfast lady was great, cheerful and nothing was a problem. The breakfast was tasty, too! The room was clean and comfortable, and was perfectly located to the Canadian Tire Centre.
Genuine Hotels.com guest review
1 night trip Jun 24, 2014
Lori
CA
5.0 / 5Outstanding
"Great stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Was very pleased with the hotel. The staff was courteous, and helpful in every way. Rooms clean and spacious. The bed was so comfortable, had great nights sleep. Breakfast very good. Good selection. However, there was only 1 lady working the restaurant, cooking, making sure all the food was in good supply, cleaning, and if anything was needed, she got it for you right away. To make it better, they should have more than one staff in the restaurant. Aside from that, our stay was great. Would definately stay there again!
Genuine Hotels.com guest review
2 night trip Jun 17, 2014
A Traveler
CA
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
There was a bad smell in our room. I think it was due to the carpet. A shame. Otherwise very good hotel.
Genuine Hotels.com guest review
3 night trip Jun 11, 2014
A Traveler
CA
5.0 / 5Outstanding
"Clean, Comfortable, and Convenient"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Spent the night in a king bed suite for a short stay in Ottawa West. Room was very clean, roomy, and bed was comfortable. Pillows a bit soft and small, but not uncomfortable. Location perfect for Ottawa West stay - short distance from 417 and a short drive to restaurants and shops. Would definitely recommend to family and friends.
Genuine Hotels.com guest review
1 night trip Jun 9, 2014
Rest in Ottawa West
CA
5.0 / 5Outstanding
"Nice, new, clean and comfortable hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
I was pleasantly surprised by this hotel. The reviews were a bit mixed (re. noise) but we had a very quiet, comfortable stay. The staff were extremely polite and helpful. Check-in was easy and fast. The room was very clean and exactly what was shown in the website photos. This hotel is very new and everything is in great shape. Overall, a really nice stay!
Genuine Expedia guest review
Other trip Jun 9, 2014
A Traveler
CA
4.0 / 5Excellent
"All are good"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
The only thing that made me rate it 4 is that the room decoration is little outdated and some how felt like cheap furniture used
Genuine Hotels.com guest review
2 night business trip May 24, 2014
A Traveler
CA
4.0 / 5Excellent
"Close to restaurants & box stores"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
It was very comfortable and clean, service was very good,very pleasant staff. we also enjoyed the breakfasts. Certainly recommend Country Inns & Suites.
Genuine Hotels.com guest review
1 night trip May 25, 2014
LMGwendolyn
CA
5.0 / 5Outstanding
"Excellent room, it was comfortable,clean and quiet"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I slept there and had breakfast, then I left. It was very clean, comfortable quiet and the staff were wonderful!
Genuine Expedia guest review
Other trip May 25, 2014
A Traveler
CA
5.0 / 5Outstanding
"Good place for business accommodation in Kanata"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel is quiet, good access to highway, food/restaurants, entertainment. Cab fare from airport is expensive so plan for that if thinking of getting here from airport. Has all amenities one could need, including full hot breakfast! Will stay here again if I return to Kanata.
Genuine Hotels.com guest review
4 night business trip May 11, 2014
A Traveler
CA
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
More than we expected!!! Most friendly staff.
Genuine Hotels.com guest review
1 night trip May 3, 2014
Carole S
CA
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We were very pleased with our accomadations> The staff was very helpful and knowledgeable . We were pleasantly surprised at how nice the rooms were even though we booked online and had seen them previously. we definetly will be going back to stay
Genuine Hotels.com guest review
1 night trip Apr 26, 2014
Lindy Wilson
CA
4.0 / 5Excellent
"Good Hotel but poor room cleaning"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
The coffee maker was not emptied and cleaned. the water in the sink did not drain out.
Genuine Hotels.com guest review
1 night trip Apr 27, 2014
A Traveler
CA
4.0 / 5Excellent
"Nice hotel for a week-end."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Visiting relatives for Easter. We booked this hotel because of its location. We had a pleasant stay. Good size room with very high ceiling. Kids enjoyed the pool. Breakfast was ok.
Genuine Expedia guest review
Other trip Apr 22, 2014
Daniel
CA
4.0 / 5Excellent
"Concert"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Accommodating staff, rooms had ample space for multiple people to sit comfortably
Genuine Expedia guest review
Other trip Apr 20, 2014
A Traveler
CA
3.0 / 5Good
"Unsatisfied"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    -
Pool closed bed was uncomfortable Breakfast was substandard will look elsware
Genuine Expedia guest review
Other trip Apr 15, 2014
A Traveler
CA
5.0 / 5Outstanding
"really nice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Was super satisfied only thing i can say is the pool wasn't available besides that excellent
Genuine Hotels.com guest review
1 night family trip Apr 5, 2014
john
CA
3.0 / 5Good
"Close to restaurants, shopping."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The room was satisfactory except that it only had sheers on the window. Could not close drapes so lack of privacy.
Genuine Expedia guest review
Other trip Apr 2, 2014
A Traveler
CA
5.0 / 5Outstanding
"Great location!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel was great!! We went to the hockey game, so it was close and not hard to find off the highway. The room was clean and the bed was comfortable. Breakfast was good with lots of selection. It was just what we needed for a weekend getaway.
Genuine Hotels.com guest review
1 night trip with friends Mar 28, 2014
A Traveler
CA
5.0 / 5Outstanding
"Great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great location nice staff only down fall is they should let u know when the pool is closed for 2 weeks other then that would stay there agei n for sure
Genuine Expedia guest review
Other trip Apr 1, 2014
A Traveler
CA
4.0 / 5Excellent
"Convenient"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Good location to the Canadian Tire Centre - we were only in the area for an evening concert. It was all that we required. Our room had a microwave and fridge which was a pleasant surprize
Genuine Expedia guest review
Other trip Mar 31, 2014
s
CA
5.0 / 5Outstanding
"Nice hotel close to the Canadian tire center"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Staff at the front desk were very nice and polite. The front entry and hall ways were kept very clean. The room was big and was clean and bright
Genuine Expedia guest review
Other trip Mar 31, 2014
brent
CA
5.0 / 5Outstanding
"Great Location and Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel was set-up great and was very friendly. The room was clean and convenient.
Genuine Hotels.com guest review
1 night trip Mar 27, 2014
John
CA
5.0 / 5Outstanding
"Would stay again"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Hotel was well maintained and easy to get to. Room was clean and comfortable with an excellent hot breakfast included. Would definitely stay there again.
Genuine Hotels.com guest review
1 night trip Mar 13, 2014
Lancer
CA
4.0 / 5Excellent
"Nice hotel, warm room cold reception."
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I booked this hotel because of its location, how close it is to the Canadian tire centre. The hotel is very nice, the rooms are clean and I did not have any issues with other guests. The breakfast is simple but good. I was disapointed with the welcome, or lack there of. I was not expecting a marching band and balloons, however after a five hour drive with my family, to a city I had never been in, i could have used a friendly smile and warmer hello, not a "look" that Left me feeling like I walked into the wrong place. I guess i should have read the sign. It read, 'reception', not "warm-reception!" The welcome was weak, but the rest of the stay made up for it.
Genuine Expedia guest review
Other trip Mar 18, 2014
Adam
CA
3.0 / 5Good
"Immiate issue resolution but.."
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
The heating/cooling unit in the room was very noisy when not in a heating cycle and so they moved us to an upgraged room immediately. My concern is that I was told that maintenance would not be in until the next day...so what if they had been sold out. In addition, the place felt as if it was in need of refurbishment.
Genuine Expedia guest review
Other trip Mar 18, 2014
Davr
CA
5.0 / 5Outstanding
"very pleased"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
we were attending the cis Basketball at the Canadian tire centre and the hotel is very conveniently located. We were able to take public transportation to and from the airport quite conveniently. the hotel is very nice. the staff were great . Shopping and restaurants close by. Would certainly stay there again.
Genuine Hotels.com guest review
3 night trip Mar 7, 2014
A Traveler
CA
4.0 / 5Excellent
"Close to Centrum Shopping."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel was fine for our stay. We were only there for one night and the purpose of our trip was to shop. Room was clean and staff were friendly.
Genuine Expedia guest review
Other trip Mar 17, 2014
Rachel
CA
4.0 / 5Excellent
"We would go back"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Conveniently located. Pool small but clean. Slippery in there though. We highly recommend the freshly made waffles at the breakfast bar. The staff are personable and professional. The beds were clean and soft.
Genuine Hotels.com guest review
2 night family trip Mar 12, 2014
A Traveler
CA
5.0 / 5Outstanding
"Great to catch a game!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice and clean hotel. Amazing breakfast that you don't see often anymore. Full of different foods. We caught a Sens game that night and it was the perfect location, so close, walkable if it's warm enough.
Genuine Hotels.com guest review
1 night romance trip Mar 10, 2014
Frank
CA
4.0 / 5Excellent
"OK"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
OK
Genuine Hotels.com guest review
2 night trip Feb 28, 2014
Owen Zylstra
CA
5.0 / 5Outstanding
"Hockey weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Wonderfull staff
Genuine Hotels.com guest review
1 night trip Feb 15, 2014
Arnie
CA
4.0 / 5Excellent
"Weekender"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
good gym facilities; full breakfast makes getting off to your day of activities great
Genuine Expedia guest review
Other trip Feb 18, 2014
Joyce
CA
2.0 / 5Fair
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
Had issues that hotel staff made NO effort to settle. Not impressed.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Ottawa West
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
1 night trip Feb 1, 2014
A Traveler
CA
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Was only there one night but it was a pleasant stay. Nice and helpful staff. We were in Ottawa area to take in an Ottawa Senators game. For this purpose the hotel is perfectly placed, just a short walk to the arena. Recommended place to stay. The only thing that would have improved the stay is if the hotel offered shuttle service to the arena.
Genuine Expedia guest review
Other trip Jan 1, 2014
Senators Fan
CA
3.0 / 5Good
"Great breakfast each day. Many choices."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Pool area needs a bit of attention. Not awful, but room to improve.
Genuine Expedia guest review
Other trip Dec 31, 2013
OnlyKen
CA
4.0 / 5Excellent
"Close to Hockey"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Stayed at the hotel so I could walk to the hockey game at the Canadian Tire Centre, and it was perfect for that. Very clean and nice hotel. Full hot breakfast, not just continental. Only complaint was the water pressure in the shower.
Genuine Hotels.com guest review
1 night trip with friends Dec 23, 2013
A Traveler
CA
3.0 / 5Good
"Bedding wasn't clean."
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Bedding wasn't clean. When we asked for it to be changed there was no apology or follow up to make sure we were satisfied with the fix. Snow plow plowed all the guest cars into their spots (stuck!). Just poor poor planning. Overpriced for such a mediocre stay.
Genuine Expedia guest review
Other trip Dec 23, 2013
Paul
CA
3.0 / 5Good
"Happy Place to Stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
I've stayed at both the Holiday Inn Kanata and the Country Inn & Suites on more than one occasion ... both have pros & cons. Breakfast included at the Country Inn is a bonus and the rate at the Country Inn is typically a little less than the HI. Staff at both hotels are always engaging and helpful. I personally find the suites at Country Inn darker and I like windows so that's a 'not so great'. Also, HI has much easier access to food for evening arrivals both in the hotel and in the nearby neighbourhood; not as convenient at the Country Inn. Overall, Country Inn provides good clean accommodations and I'd recommend them.
Genuine Expedia guest review
Other trip Oct 25, 2013
Michelle
CA
4.0 / 5Excellent
"Perfect location for events at Canadian Tire Cntre"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
We stayed one night after seeing the Senators play. Perfect location, within walking distance. Traffic is horrendous before and after games/events so we highly suggest you walk if you're up to it.
Genuine Expedia guest review
Other trip Oct 21, 2013
SiOUX
CA
5.0 / 5Outstanding
"Comfortable,quiet,well managed hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent well prepared great variety breakfast included with reservation nice and close to mall and some excellent restaurants eg Crazy Horse and Irish Restaurant nice pool with top notch exercise equipment Free wifi and lobby computer /printer. no complaints about anything excellent cleaning staff wonderful comfortable beds rooms were large very good staff all around everything appeared well maintained and very clean
Genuine Expedia guest review
Other trip Oct 1, 2013
Jane
CA
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews