"safe & clean"
Well worth the money :)Genuine Hotels.com guest review
"Close to Verizon Wireless Ampitheater"
The hotel is really beat up. But it did seem clean & fairly comfortable. The bar/restaruant was really good. The staff seemed friendly enough.Genuine Hotels.com guest review
Good service clean room pool was awesome the motel needs work floors warped up like maybe it had flooded and the light switchs didn't want to work had to wiggly it but it was peaceful and cleanGenuine Hotels.com guest review
"They ran out of breakfast food"
We needed an inexpensive hotel that was a reasonable distance from 6 flags. We choose this hotel because of the free breakfast option. We went down for breakfast at 9:30 ( breakfast was from 7 to 10) and the only hot thing left was waffles. There was no coffee or tea. We all got a banana and then had to go out for breakfast. The front desk staff was […] nice and the pool area was also nice, but we were counting on the breakfast to save a little money. Read moreGenuine Hotels.com guest review
"Breakfast is not much"
With a full hotel (which we had) the continental breakfast was poor. It was a very small space, lines were long and food was frequently gone. The one man assigned to the breakfast tried but could not keep up. If one got cereal, the milk was gone. There were two waffle makers, but 3 -5 people waiting at all times. Fruit basket frequently empty as were […] the juice dispensers and coffee jugs. We ate at different times each day, but the results were the same.If you want to eat breakfast elsewhere, then it would probably be OK. Read moreGenuine Expedia guest review
Older hotel, but nice, will definately stay there again.Genuine Hotels.com guest review
"a bit nasty"
Hotel was dirty and a little run down. It was probably really nice in its day.Genuine Hotels.com guest review
"Nice but old"
This hotel was very old. It could use a lot of updating. They didn't even have flat screen TVs in the rooms. The pool area was very nice though.Genuine Expedia guest review
Was kept up all night by someone running back and forth all night long above us. Complained to front desk. They said it would be taken care of. It worked for only five minutes. In the morning complained about it. They said we should not have requested a poolside room( we did not request the location). The girl was very rude, I might add.What does a […] pool side room have to do with someone above you? Horrible hotel and a horrible experience. Do not stay here, EVER! Read moreGenuine Expedia guest review
Needs major updates.Genuine Hotels.com guest review
"This hotel was amazing!"
Everything was perfect for our stay at this hotel. Would definitely stay here again!Genuine Hotels.com guest review
"Don't do it!"
Horrible is the only word. It was grungey and the room was cold when I walked in. 4 of my teammates opted to drive home 7 hours to avoid staying there. I woke up to NO POWER. It came back on 40 minutes later. Breakfast was delayed due to the power outage. When it was served in spurts, the hotel worker was unpleasant and banged the tray of bread down […] when a man asked when the coffee would be ready. Read moreGenuine Expedia guest review
People should be paid to stay here. The hallway floors have several dips in them. Blankets have cigarette burns in them. Sheets have holes. Black mold in the bathroom, wallpaper peeling off, vanity leans forward and isn't level. Bathtub drain so decayed that it will not plug up water. When I turned the air on the unit started shaking. When I first […] got there and tried to check in, no one was at the counter and I had to wait 15 MINUTES till someone came. It is connected to a bar, so there are drunk people, smoking outside... So not exactly family friendly. The only reason I chose this place was because it was the first pet friendly place I saw. I will definitely look at more search results next time I need a hotel that allows dogs. I will never stay here again, I'd rather sleep in my car. Read moreGenuine Expedia guest review
Dirty, ghetto, and noise control is zero!Genuine Hotels.com guest review
"Should Be Condemned"
This hotel should not be open for business. The floors throughout the hotel had soft spots in the floor that all needs to be replaced. The first room they put me in had no pillows and the tv was in spanish that no one could fix. In the second room the bathroom counter was held up with a 2x4 and silicone the tv was fuzzy awith no remote. There was no […] parking due to the people in the bar in the hotel, so had to park far away. Read moreGenuine Hotels.com guest review
Staff was pleasant however the filthy rooms and funky smells were atrocious! If you chose this hotel, once your there stay there! If you move your vehicle you may not get another parking place!!!! It is attached to a resturant and bar and the hig the parking! However, after you see what you've paid for- you'll want a drink!!!!Genuine Hotels.com guest review
"Unattended kids everywhere"
There was trash everywhere along with 20 to 30 unattended children running around the halls, swimming pool and arcade area. The kids seemed to be living in the hotel and had no care if we were there. They ran around pushing and screaming till all hours of the night. We asked staff to help but the kids or few adults didn't care. We didn't feel safe with […] that many unattended kids around not knowing what they were up to. People on my group had to move roomed because the noise was to much to sleep. Read moreGenuine Expedia guest review
"Won't take family again"
Was difficult to find. Rude service. Indoor pool area was freezing and it was 32 degrees outside. Breakfast was decent. Double beds were pretty much extra large twins. Hardly possible for two adults to sleep in. Restaurant/bar was more of a bar on Saturday night so not very family friendly. Let customers bring coolers full of alcohol in and drink it […] right there in the lobby. Will never take my family there again. Read moreGenuine Hotels.com guest review
Our room was clean and the bed was comfortable. The hotel was generally outdated and in poor repair. We saw dirty hallways in the lower levels, a very ugly beat-up evlevator, trash containers overflowing onto the floor during free breakfast, the breakfast "buffet" was left unattended and un-refilled. Although the parking lot is huge, the attached sports […] bar patrons had completely filled it. We were forced to park in a very dark lot far behind the hotel and then walk in the dark to get back to the entrance, carrying our luggage. I won't stay there again. Read moreGenuine Hotels.com guest review
Front Desk staff was very good! Condition of the hotel building was is need of work. Getting in and out of our room door was a challenge. Water faucets were tricky because they were old. The free breakfast was free if you got there early. No one came to refill anything. Nice selection if you were early. And no one came out a periodically wiped down […] the tables so once again if you got there a little later you had to clean your own space. Nice location and good restaurant/bar right next door. Read moreGenuine Hotels.com guest review
The first night we had to park in the adjacent hotel's parking lot as we checked in around 8 P.M. and the bar and grill in this hotel must be the spot to watch Cardinals games in this neighborhood. The room was clean but the door moved when anyone walked by, which was disconcerting. The next morning the person who cleaned our room did not restock the […] bathroom with clean towels, leaving only one towel. On the second morning the indoor pool was closed until 10:30 A. M. which was disappointing to my daughter because it was the main reason we booked at this particular hotel. However, the front desk staff at night and during the day were incredibly polite and helpful. Overall, I think for the price per night it is a good deal if you are not going to stay more than a night or two. I think we would have been very frustrated if we had stayed more than 2 nights with the lack of parking at night, lack of clean towels, and waiting on the pool to be cleaned. Read moreGenuine Hotels.com guest review
Our room that we booked wasn't cleaned yet so they upgraded our room to a suite for free! Excellent!Genuine Expedia guest review
"Great staff but won't stay again."
I would spend an extra $20 and stay at another hotel. The hotel badly needs an update. The bathroom was relatively clean but the carpet in the room seemed unclean. I didn't walk on it without shoes or socks on my feet. On a positive note the price is decent and the staff were all exceptionally friendly and helpful!Genuine Expedia guest review
"Great family hotel"
The staff was cordial and great. If I needed anything, I called and they did not waste time taking care of their guest. The hotel itself needs to be cosmetically improved. Needs to be painted, new carpeting, corners repaired. So the owners should consider giving the rooms and halls an overhaul. The place was so quiet, I thought I was the only guest. […] Their morning breakfast was fantastic and the help catered to their guests. I would definitely stay again and recommend it to others. Read moreGenuine Expedia guest review
"Nothing Like the Pictures"
When we arrived at the hotel, it was nothing like we expected from the pictures we saw. It looks run-down. Our door had to be shoved to get it to shut. The air conditioner took hours to adjust to the setting we wanted. The television was all static and had maybe 8 channels. The pool and game area were closed when we got there so I can't comment on these. […] The complimentary breakfast was disappointing. There was not much of a selection. The only positives are they have free coffee and we had a bed to sleep in that night....but not a comfortable one. Next time I will spend just a little more to get a nice hotel. Read moreGenuine Hotels.com guest review
it was real easy to do very convenienceGenuine Hotels.com guest review
"Need T L C Hotel"
Breakfast lady was no lady. Didn't keep enough food out for the small amount of people wanting breakfast. She was very rude. People had to wait for almost every bite of food. Front desk lady that checked me in was great. Friendly and sweet. Had to wait to check out. No one at counter. The cleaning lady Very good. Very friendly and helpful. She did very […] well. As for the room. Carpet coming up. Bathroom tiles falling off. Wall paper in bathroom bubbleing up away from wall. Like water damaged. Pool very nice and clean. Game room great. Fitness room nice to have. Thank u. Beds was very soft and nice. Sleeping on them was just fine. No problem with comfort of beds. Read moreGenuine Hotels.com guest review
Ok hotel. For the price. I found a hole in bathroom wall.Genuine Hotels.com guest review
"no hot water"
booked two rooms one room shower would not work at all called to get it fixed they seem not to care did nothing about it, the other room had no hot water in the shower. The front enterance was very dirty. would not stay there againGenuine Hotels.com guest review
"Not a Good place"
Service not friendly and staff not organized. Our original room had not been cleaned from the previous guests and they could not get our door eys to work. Another family with us came back to their room and someone else was in there because the staff double booked the room. Will not stay there againGenuine Expedia guest review
"Horrible! Will not return or recommend!"
When we checked in we were informed that they may not have the water working yet. Checked the room before we carried in our luggage, glad i did. The tub facet was on and the tub was filling and almost overflowing. Carpet and floors through out the hotel were dirty and water logged. I found pizza on the floor in plain sight in the hall and was there […] when i checked out. one of the two ice machines were out of order. Staff were not very professional. Very outdated and unkept. Will not return> Read moreGenuine Expedia guest review
"Not bad for the price"
Hotel needs a lot of updating and TLC but the sheets and bathroom were clean and for the price it was OK. If I was paying more I'd expect more. All the staff were very helpful and friendly. I'd probably stay there again.Genuine Expedia guest review
The room was dirty. I had to kill a huge spider on the wall before we could get into bed. I wouldnt stay there again.Genuine Hotels.com guest review
Should have know better when on arrival, individual at desk was in a bad mood. Room had not been updated for years, Carpeting was soiled throughout. Air conditioner knobs could not be adjusted. Sink and shower stained. Had difficult time locking door. On and on and on.. Stay somewhere elseGenuine Expedia guest review
Good valueGenuine Hotels.com guest review
For the cost of the room, I was not pleased. I have stayed in other motels in general area that cost less and were far better. The carpet was dirty and stained, wall paper peeling off of bathroom wall, Water in shower ran hot then cold then hot again. Bathroom could have been cleaner.Offered free hot breakfast. the only think hot was coffee and waffles […] when you fixed them. everything else was room temp. or cold. Read moreGenuine Hotels.com guest review
"ran out of TP"
Ran out of toilet paper. Hotel sign was not lit, so we had trouble finding it. Overpriced.Genuine Hotels.com guest review
"horrible weekend spot"
Do not stay here the service and traffic are horribleGenuine Hotels.com guest review
"My stay in Quality Inn"
Pathetic and unpleasant room and totally clueless staff. Never choose this hotelGenuine Expedia guest review
I loved the pool and arcade area..For a older hotel, It was great.. Could use some updating (elevator, carpet, ect). Hotel was very comfortable, and the staff helped me with my bags. It was myself and 2 small children and they did great to accomodate.Genuine Expedia guest review
"Find Someplace Else"
I arrived at the hotel at 2:40 PM and was informed that I could not check in until 3:00 PM so housekeeping could finish cleaning the rooms. As the check in time was 3:00 PM I understood and waiting the 20 minutes. At 3:00 PM I checked into the hotel with the front desk and was assigned to room 365. I took my luggage and went to the room only to find […] that it was dirty. The bed was stripped with the dirty linen in the chair and there was trash on the floor and counters. If the reason I could not check in early was for housekeeping I do not understand why I was put in a dirty room. I went back to the front desk and asked for another room. The clerk told me he would have housekeeping clean the room immediately and keep me there. I informed him that we had an event to get ready for and needed a room where we could do that. It took 40 minutes for me to be assigned to a new room. We were placed in room 308 and the condition of the room was very poor. The wall paper was peeling, the popcorn texture was falling off the ceiling, the carpet was torn, the floor was very uneven, and half of the shower faucet handle was missing. Because of a previous engagement and due to my earlier 40 minute wait I stayed in the room but if I could have gotten a refund, and had the time, I would have gone to a different hotel. I can't say that I won't stay in another Choice Hotels property but I will never stay at this hotel again. Read moreGenuine Hotels.com guest review
"Complete Lack of Quality"
This hotel is not horrible, but it is certainly found lacking. I'll start off by saying that though maid service keeps the rooms clean, they don't pay a lot of attention to details. stained sheets, and white crustiness on my comforter (which I hesitate to identify). Peeling wallpaper and ceiling texture. Our headboard was not firmly attached to the […] wall. For the PRICE I would rate this as an OK place to stay, but I feel the Quality Inn has certainly spoken for itself to note that on the outside of the building the word quality has burned out, only Inn remaining. I will say that they ARE making repairs and renovating rooms, so it may eventually deserve a better rating than this. Read moreGenuine Expedia guest review
it is a hole- forgot to make up my room twiceGenuine Hotels.com guest review
I must say the employee at the front desk was very nice,helpful and pleasant to speak to. The room was okay and the hotel was very quiet at night. The overall condition of the hotel was not satisfactory. Hopefully, soon there will be some major updating of carpeting, painting and general maintenance. I was satisfied with the room rate and location to […] my destination. Read moreGenuine Hotels.com guest review
"Not a good visit"
I didn't sleep well at all - was not able to ever successfulyl use the key to open my room - had to have the front desk assist everytime. The water in the bath tub would not shut off all the way so spent most of the night listening to water. The front desk person was very helpful but the room should not have been rented out to anyone and there was no […] way to put me into another room Read moreGenuine Hotels.com guest review
"POOL ALL FOR NOT"
I had not been home in two years and I selected the Quality Inn Westport because a pool was listed as an amenity; to my traveling dismay; I arrived to a---"pool out of service". This dampened my son's spirits-----our vacation, he loves to swim---and it is not available. Then, we were informed the pool should be up and running by Monday and I think […] somewhere between Monday and Tuesday the pool became functional again. But, as soon as it was back up and running-----it was out of commission again. So, a six day stay and no pool use at all. Also, there was a hole in the bathroom door. The door was wood and the hole was at the bottom of the door------so when my children were in the room, I had to ensure that they remained clear of the shards and wood that could come from the hole. The bathroom also seemed "shabby". I like bright, inviting bathrooms; especially in a commercial housing establishment. This bathroom just was not that. Finally, there seemed to be a "dampness" to the carpet when I walked on the floor barefoot. However, I I did have the same experience at another hotel. Overall, I was really not satisfied with the accommodations based on what I was looking to experience at the Quality Inn. and as a PS--I was ill informed of the 2 stay promotion and that counterproductively affected my travel plans. Read moreGenuine Hotels.com guest review
The staff was the best part of the hotel our room had a big crack under the door where the floor was broke..other than that had a good time..kids loved it with the pool outside the door.Genuine Hotels.com guest review
"Quality Inn Westport - not very nice anymore"
Dad and the boys stayed there last year while visiting STL for a few days during Spring Break, and it was good enough to warrant a return visit. Took mom with us this year and it had really fallen off in many ways. Upkeep and cleaning were very weak, and had us second guessing choice and checking neighboring hotels for rooms, but decided to tough it […] out as we had already unpacked the family. The bedding was stained and the room was dirty - there was trash under the bed skirts and behind the night stand. There was a lot of hair in the bathroom. The carpet was old and coming up in many places, and the subfloor gave way in many spots in the room and in the halls. The light in the bathroom overheated and shut off after 15 minutes of use, and then stayed off til it cooled down. Reported that problem on Sunday and was told maintenance man would be there Tuesday. Tuesday evening had to report problem again, and visit from maintenance still did not fix. Also took 2 requests for a plunger to unclog toilet that day. Pool that had been very warm last year was very cold, even for the kids, who came out on last day shivering. Continental b-fast was much weaker than last year. Juice machine did not cool, and one of the waffle makers was bent and almost impossible to use. We saw bagels and muffins on Sunday, but nothing but white bread the rest of the weekdays. We did love the bar/restaraunt attached, but that was about it. If you are looking for a less expensive place to stay as you pass through for a night, this might be your spot, but if you are spending more than one day there you will really see the shortcomings, and feel that the staff really doesn't care. Read moreGenuine Hotels.com guest review
Where do I begin? Upon arrival (after 10pm), I could not go to sleep because of carpet cleaning outside my room. At 3 am, I was awakened again with a loud party next door. The walls were so thin, I could hear beer cans opening. I called the front desk but did not receive much help. A few hours later, I got up and went to the bathroom. Only one towel, […] one hand towel and one washcloth? The carpet in the room was stained with who knows what. I stopped by the front desk in the morning and raised my complaints. The response for the carpet cleaning? - When else are they supposed to do it? Completely unbelievable... I stopped by the breakfast area - I passed by the open door in the food prep area and was shocked once again. Out at the breakfast area, the employee handling the food was sweating profusely and was un-kept. Needless to say, I skipped breakfast. I had reservations for 3 nights but promptly cancelled after one horrible night. I will never stay at this or any other Quality Inn again. Read moreGenuine Expedia guest review
"Nightmare! Extremely disappointed..."
Let me start by saying that I stay in Quality Inn Hotels nearly everytime we go out of town. I usually find them inexpensive yet comfortable and they have a good breakfast. That being said, I would advise anyone looking at this one to look elsewhere. Hotel was run down. There were dips in the flooring in the halls and elevator smelled bad. In our room […] the bedding had several visable stains and urine on the toliet seat. The next morning when we tried to take a shower we found the faucet handle was broken and the sink did not put out hot water. The front desk gave us a key to for another room to shower, but once we returned to our room to get our things they called to say "oops, someone is checked in that room." I asked to speak to a manager and she said that she was due in at 6:00 but had no idea what was going on. I was also told that maintenance was not in until 8 and they were fully booked so they couldn't help us. The manager finally got in at 7:30 and gave us a dirty room that another guest had just checked out of to get a shower. This was definately a nightmare! The manager never even apologized for the situation!!! Read moreGenuine Expedia guest review
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