You get what you pay for.Genuine Hotels.com guest review
Million dollar view,from the 10th floor.Genuine Hotels.com guest review
"High confort and location"
It was very pleasant; the room was very confortable and the view to the sea was wonderful.Genuine Hotels.com guest review
"A stolen Vaccation"
Our vaccation started with a thievery of my fiancés smartphone. The lies told by the employees was as bad as the food served at the bufé. Unswimable ocean and pool area polluted by noisy games. I wouldn't recommend this hotel to my worst enemy.Genuine Hotels.com guest review
"It was fantastic. Would definitely stay here again"
Hotel was really great. It is a little far from the puerto vallarta downtown area, but it is located in a very good place. Personally, we love to stay in a far off place from the crowded places, so we really liked it. We got a good ocean view room and we highly recommend that. It was absolutely brilliant. You get a super good pleasant view of the ocean […] and if you are lucky, you could actually spot some whales in the ocean from the room view. It has a good but small personal beach area. The restaurant is good and they offered a decent food. But menu seemed to be a little small. Read moreGenuine Hotels.com guest review
Loved this hotel, I stayed here with my wife for a week. Nice clean spacious room with a great view. The staff was really nice and courteous the whole stay. Loved the restaurant downstairs, good food great price and amazing view. Another great thing was the bar in the lobby, both bartenders Jose and Javier were great and even gave us going away drinks […] on the house! Overall it was a great stay, only minus is the distance from the centro you need a taxi or wait for the bus but you take the good with the bad loved it will.be back in the future .. Read moreGenuine Hotels.com guest review
Hotel was adequate but the people at front desk were not. They mixed up our room charges with those of our friends, delivered our luggage to the wrong room, and every time we went to the desk there different people who could not understand what the problems were. We were also double-charged on our credit card which we are still in the process of resolving […] with our credit card company. Would not stay here again. Read moreGenuine Hotels.com guest review
"Pretty mediocre hotel made terrible by awful staff"
The hotel is pretty much you get what you pay for from a physical and amenities standpoint. It's pretty basic. Food is very limited and average, rooms are serviceable but not noteworthy. The thing that makes this hotel terrible is the staff. They're extremely inefficient, unhelpful and often completely incompetent and notably rude. There are a few […] exceptions but generally the staff made this hotel a one star instead of a 2.5 star hotel. Read moreGenuine Expedia guest review
"Quite, beach front hotel, with great views."
Located about 10min drive from downtown. Great location.Genuine Expedia guest review
"Disappointing based on price and accommodations"
This was our second time coming to PV and the hotel we stayed at last year was actually rated lower than this one but was MUCH nicer. The hotel is located much further away from old town than we expected. It was at least 15-20 minutes by bus. The bus is very convenient and costs very little to get to town. Upon arrival at the hotel we were told our […] room would not be ready for a couple hours, we expected this and we're not at all surprised or disappointed. We met with the concierge who immediately wanted to sell us an all-inclusive package. We loved the food in PV and were not interested in eating each meal at the resort. He did offer a "trial" all inclusive for the rest of our arrival day and the morning of our departure. We decided to give it a try and this is where the disappointment starts. The food: terrible. 45 minutes for a club sandwich and shrimp cocktail? Very disappointing salsa and guacamole from a container. Our drinks came out wrong and in the most miniature juice glasses you could imagine. Dinner that night was equally a bust. Both items we wanted on the menu were an additional cost. Poolside things didn't improve, not one service provider to be found, each time we wanted a drink we went to the bar, not a deal breaker just kind of annoying. The room had lots of room for improvement. There were receipts left in a dish from the previous guests, there was no way I would walk around in the room with out sandals. Towels were sparse and getting any extras a challenge Read moreGenuine Expedia guest review
"The location is fabulous"
the first night I had no towels, the floor was dirty - long black hair everywhere - the sink did not drain - every chair was badly stained. The location is beautiful.Genuine Expedia guest review
"Hotel is going downhill."
We have been going to this hotel every year, for almost 10 years. It recently became the best western. The hotel location couldn't be any better. The view is one of the most beautiful things. Overall I feel since the change in ownership the hotel has gone downhill. The rooms seem stripped down, with lower end furniture and beds. The bed spread velcro […] has hair balls stuck all over it. The floors in the rooms were very dirty, my crawling baby's legs and hands and all of our feet were black after walking around. There was a large hole in the sheet rock under the sink in the bathroom, maybe there had been a leak and it had never been fixed. There was one almost broken plastic chair on the deck. Overall I think the rooms need a lot of help. The staff was pretty disappointing as a whole. Roberto the bellman is and has always been SO great!! As well as Fernando at the pool bar, he was always so great. Antonio at the front desk was very unhelpful and pretty rude. The hostess in the restaurant was not friendly and would actually look right at us and then look away. One time she was behind the hostess desk looked at us, then turned back to looking through her bag. We asked her for something once and she shook her head yes and walked away, never coming back. The food was also a big disappointment. Although the ONLY good thing is the spa or at least the girl who gave us a massage!!! She was AWESOME. (No name tag, so I don't know her name) Overall I hate all of the changes that have happened to the hotel. I think the changes are all bad. Looks like we will be finding a different hotel to stay for our yearly vacations. Read moreGenuine Hotels.com guest review
"Great Location but ..."
The hotel is tired and the staff in the dinning room don't appear to have a clear leader and understanding of how to work together i.e. No hostess, no greeting, slow service, just "ok" food - if you want a buffett it's ok but the staff discouraged us from ordering off the menu telling us it would be a long wait.Genuine Expedia guest review
Had a great experience except we were treated different by a couple of waiters because they thought we came from Mexico and not the US, they did not know we speak English. Candians and Americans received better treatment from those 2 waiters. We requested some apetizers on the beach as we had an all inclusive room, they told me that we had to seat on […] the tables if we wanted the food in a short amount of time, if we wanted our food on the beach it would take 30 minutes, which is only no mofe than maybe 30 to 50 feet from the beach; the waiter, with a very bad attitude told me to go to the table menus and choose what I wanted, just behind me a Canadian lady asked for some food on the beach as well and she was told nothing instead he took her order right and there. I spoke to the management and they tried to make things better but never quite as the other tourists. We got a 16 X 16 inch platic small table and never got the umbrella that we requested, only the rest of the tourists on the beach. That really saddened us. Not sure if we will go back again to that or any other Best Western Hotel. Read moreGenuine Expedia guest review
"on the beach but far from town"
good hotel but far from town. friendly staff and great concierge.Genuine Expedia guest review
"Good beach; good food"
Best Western Plus in PV is set on a great beach with sounds of waves. The restaurant was actually above what I expected for a Best Western. The hotel is showing some signs of benign neglect from when it was the El Presidente International. The beds are fabulous and I fell asleep in minutes each night. Bus service to both Mismaloya and Old Town PV is […] frequent and cheap (6.5 pesos). Try bus in daylight hours, cab after dark due to uneveness of sidewalks etc. Would stay again. Price is right. Read moreGenuine Hotels.com guest review
Stay here if you really like loud music day and night.Genuine Hotels.com guest review
"Some of each"
Most of the staff was excellent - Luis (the concierge) was exceptional and went above and beyond great service. The housekeepers failed to replace the coffee in our room - which was big to me and the waitress at the pool sneered at us when she did not approve of the tip one day and again the next day when we said we did not want anything. The front […] desk help was friendly and very good. Read moreGenuine Hotels.com guest review
"Needs to improve."
I love the property itself, the outdoor space in each room, the view of the ocean, and outdoor dining. There were problems; the elevators frequently did not work, and although the food at breakfast was 'ok' (pancakes and waffles no taste) the lunch is very good. Dinner is awful, cafeteria food. No taste, nothing fresh and it is not cheap. Very disapoointing […] because one or two nights we did not feel like going to town and dinner was just bad. Maids seem in short supply, sometimes not getting to the room till 5PM. Going on the meal plan is not worth for the above reasons, but also the alcohol included (beer etc) is the cheapest stuff ever. Read moreGenuine Expedia guest review
the staff doesn't speak English very well, but the rooms are very spacious and have amazing views. The hotel is located about 9 min from downtown so to do anything a taxi is needed, but if you want away from all the hustle and bustle this is your hotel. Clear ocean in front of the hotel and great mai tais by the poolGenuine Hotels.com guest review
"it was okay but okay is not okay with me."
service absolutely horrible. I waited 2 hours for room service which I ended up having to walk to the lobby and reorder. The information packets for guests in the room are completely wrong. we missed happy hour because it is actually only for one hour not two like the brochure. the pool and beach were great along with the beachside service in the hotel […] was the worse not to mention the language barrier. I could barely go to the counter and talk to someone in English. THE ROOMS ARE NOT SAFE!!!! my girlfriend is one of those ppl who leaves her stuff the way she left it and nobody can touch. her purse was pulled out of her bag and later in our stay before we left money from my wallet was missing and it was scattered in my bag not how I left it. I was only missing 50 pesos but still I was pretty upset they would tip themselves. the pool itself was not so great.. sun doesn't really hit the pool until around six. we saw whales from the shore and our room which was pretty awesome. wouldn't go back though unless I really wanted to save money. Read moreGenuine Hotels.com guest review
The view (rooms are all facing ocean) is fabulous! The all sand beach not real swimmable (steep drop off) except adults, it's short but private. The room is huge, typical white tile, large slider onto large balcony. The fixtures are outdated but - that view!! All staff were pleasant. We enjoyed the morning breakfast buffet and found that $15/person […] (incl 20% tip) was what we paid for breakfast at other places in town. We took the bus (in front of hotel) back and forth every day, south to Boca and Mismaloya and North as far as marina. (and to the airport) Just told the driver where we needed to get off and we were set. Read moreGenuine Expedia guest review
good experienceGenuine Expedia guest review
"The view and the sea is beautiful!"
This hotel has everything you need to have a great time while you stay there.. friendly staff, big room with spectacular view.. what else you want? :)Genuine Expedia guest review
"Nice hotel close to the beach."
Was what we expected, the restaurant was just average and kinda pricey for what we had. But the staff were all very nice and helpful, For the price it is a great deal. Only bummer was that the ac in our room was noisy but it was not so bad that we were going to ask for another room.Genuine Expedia guest review
"Great for the price!!"
We like it this hotel. The beach in front is beautiful, but not to easy to swim.Genuine Expedia guest review
"that hotel isn't up to BW standards"
It was a rip-off. thats all I'd say. Everything was sub-par. I don't want to be rude but that hotel is a bad dealGenuine Expedia guest review
"Every room with an ocean view...."
the hotel is very luxurious and the staff was very friendly. The food in the restaurant wasn't all that appealing so we only ate there one night. The pool was nice but the ocean is I think of into rough for swimming. The beach is nicely maintained but small. It is located about eight kilometers from the center of the city, and 20 or 25 minutes from […] the botanical gardens with your a beautiful afternoon visit. Read moreGenuine Expedia guest review
We return to Mismalyoa time after time for the people and the affordable vacation. We always feel looked after by locals and not taken advantage of, so this time when the concierge stopped me from paying for an extra excursion on the beach I was concerned. Turns out the man on the beach came highly recommended from many travellers that were there. Apparently, […] Carlos has been at that same spot on the beach for 15 years and is well known. I felt bad cancelling our day trips with him after the warning. We got a very good feeling from Read moreGenuine Hotels.com guest review
We were quoted in Cdn $ but when informed that we were paying cash the rate jumped from 905P to 1177P. breakfast not incl. TV remote control missing. 2 towels missing on second day. Showers terrible, not much water pressure hard to adjust water temp. Beautiful surrounding and plaisant staff. Will not return in this very old hotelGenuine Hotels.com guest review
"A very nice hotel, right on the beach."
After spending 3 days on the computer looking at hotels in P.V. and area, I was delighted to find the Best Western just 8 km south of town. This gave a real break from city din and was only a 8 peso ride into P.V. It was right on the beach, and their photo shows an unusual calm water, nevertheless we loved the waves and even when they pounded loudly […] it didn't detract from our enjoyment. The room was excellent, and the balcony view superb. We saw whales breaching the water, and dolphins, and lots of seabirds. There was a nice place to eat, and we liked the food and service. Most of all we liked it that about 90% of the guests were Mexican, and this meant lots of smiling children (not suspicious of adults). We intend to go back again. Read moreGenuine Expedia guest review
"Quiet and relaxing"
From the minute we pulled up, we knew we had made a great choice. Service was friendly and attentive, English was spoken. The room was spacious and clean, the view was spectacular! Even able to whale watch from the balcony. Since we had visited the area before, we enjoyed being away from the busy downtown... First time visitors might not like the 5 […] or so miles to the Zona Romantica. City bus or taxi is available. The basically private beach is great, warm, clear water and no vendors approaching you every minute. The surf a bit tricky, so beware, but past the breakers... Pure enjoyment. The restaurant had good food at fair prices, variety needs to be improved though. The snacks poolside were very good and the drinks did not seem watered down. We cannot wait to return! Read moreGenuine Hotels.com guest review
"Nice Hotel on the beach"
Only stayed a couple of nights as we did a lot of travelling but enjoyed our stay. Right on a nice little beach and the view was spectacular. Staff was very friendly and the food was good. Rates were good considering we hadn't gone all inclusive. Would definitely recommend this hotel. A little far to go if you plan on walking everywhere but on the other […] hand quieter than other hotels I've stayed at. Read moreGenuine Expedia guest review
"A magical wedding in paradise"
My wife and I recently got married at this hotel. The hotel is situated on its own private beach with fantastic views of the ocean, downtown area and sunsets. The hotel staff were professional, extremely helpful and friendly. Our wedding was very well organised and massively surpassed our expectations. Our wedding was on the beach with great views and […] the reception in top floor suite which was well decorated and ideal for our number of guests. The food for our wedding was exceptional with all of our guests saving the highest praise for the chef. The rooms were very spacious, clean and well maintained. The hotel is located about 10mins drive from the closest part of downtown Puerto Vallarta and it is easy to get around in taxis to the nearby zoo or markets. We had 20 wedding guests stay with us at the hotel and all guests were extremely pleased with the whole experience and would recommend other people to stay at the hotel. Overall our stay was one we will remember forever and we are very grateful to the staff of the the hotel for making it a wonderful experience. Read moreGenuine Expedia guest review
Staff are extremely eager to cater to all of your needs. They are extremely friendly!Genuine Expedia guest review
El servicio deja mucho que desear , los empleados parece que están trabajando a la fuerza , no todos pero la mayoría.Genuine Hotels.com guest review
"Muy sencillo y mala ubicación"
El título lo dice, en medio de la jungla y donde empieza la ciudad de gente de menos dinero. Eso si, algunas personas fueron amables.Genuine Hotels.com guest review
"No me volvería a quedar"
Es un hotel muy descuidado, lástima de la playa porque es muy linda. Los elevadores no funcionaban bien, el aseo del cuarto a veces no se hacía sino hasta las 6 pm, no teníamos suficientes toallas, el clima no tenía regulador, así que o lo prendias o lo apagabas. Lo peor, el acoso de los vendedores de tiempo compartido que te dicen que les regales una […] hora y te hacen perder 3 hrs!!! Desde que llegas te abordan ofreciendo tu "kit de bienvenida" y de ahí no te sueltan hasta que te pones grosero. En fin!!! Me da pena decirlo pero no volvería nunca!!! El personal muy amable Read moreGenuine Hotels.com guest review
el servicio fue de media calidad, el personal es bueno pero le falta mas supervicion,las habitaciones tienen que tener por lo menos sevibar y un micro por las necesidades de los niñosy una cosa muy importante los PRECIOS DEBEN DE SER EN PESOSGenuine Hotels.com guest review
"Es un robo"
La limpieza de la alberca estaba pesima en verdad, el agua opaca, una cantidad enorme de bolas de cabellos por toda la alberca. No la cerraban a las 8 pm como lo tenian estipulado para limpiarla. Las fotos que tienen publicadas honestamente no se acercan ni un poco a la realidad. Solo tienen un botones al servicio del hotel, que por cierto es el encargado […] de hacer trabajitos como abrir cerraduras o la caja fuerte. La atencion deja mucho que desear por parte de los meseros del unico restaurant que tiene el hotel. Instalaciones muy viejas y danadas. Lo mas gracioso del "todo incluido" es que las bebidas a partir de las 11:00 pm ya te las cobran. Yo atribuyo esta baja calidad a que la administracion del hotel no tiene nada de interes en ofrecer un buen servicio. Y el precio es comparable a hoteles mucho mas lujosos y de excelente calidad. Jamas vuelvo a llevar a mi familia de vacaciones a esta cadena de hoteles. Una pesima experiencia. Y solo por que no pude hacer que mi banco cancelara la operacion tuve que quedarme aqui. De lo contrario, a las 2 horas estuve buscando la manera de cambiarme de hotel. Read moreGenuine Hotels.com guest review
"Muy regular el servicio y las instalaciones"
La estancia en el hotel no fue lo que se esperaba. Es muy distinto lo que se ve por internet de lo que es realmente. El hotel es viejo, no tiene buen mantenimiento y le hace falta una remodelación. Las duchas estaban sucias y con pelos. Las sábanas y toallas estaban rotas y las camas son full size, no queen size, lo que resulta incómodo para 2 personas. […] Las habitaciones no contaban con agua suficiente para consumo y no había café. El servicio del personal es muy regular y escaso, a excepción de la concierge Minerva quien nos atendió con mucha amabilidad y posee un vasto conocimiento sobre los sitios de interés. Nos dedicó todo el tiempo necesario para satisfacer nuestros requerimientos. Cabe resaltar que el sitio donde está ubicado el hotel es precioso y cuenta con una buena piscina y playa semi privada muy linda y limpia. La comida del restaurante es regular. No volvería a hospedarme en ese hotel. Read moreGenuine Hotels.com guest review
"Best night ever"
Pase mi noche de bodas en este maravilloso lugar!. Realmente lo recomiendoGenuine Hotels.com guest review
"Pésimo servicio de buffet"
En general, regular. La alberca muy sucia, la comida HORRIBLE, el servicio de meseros del restaurant, pésima, poca variedad de comida, la ubicación lejísima, tienen dos elevadores y uno no servía y el otro de descomponía frecuentemente.Genuine Hotels.com guest review
En general bueno, las habitaciones muy agradables comodas y frescas. La alberca falta mucho mantenimiento... Muy sucia.Genuine Hotels.com guest review
"No alcanzo expectativas"
Estacionamiento insuficiente e incomodo Personal insuficiente y sobrecargado de trabajo Bañera y dicha rotas e incomodas Elevadores insuficientes y descompuesto. Estabamos en el piso 7 Falta mucho mantenimientoGenuine Hotels.com guest review
Beautiful small private beach, soft sand, great views but that's about it! Boring food, bad service, old decor, hard to get a drink (all inclusive) and the pool drinks close at 6pm! What?Genuine Hotels.com guest review
muy a gusto, el personal atiende excelente , en el restaurante el servicio excelente así como la comida las bebidas y sobre todo la vigilancia por parte del personal del hotel . claro que volveré.Genuine Hotels.com guest review
Buen recibimiento, la comida muy rica, muy rapidos y atentos.me gustaria que el servicio de bar durara mas tarde.Genuine Expedia guest review
"Muy Buena Ubicación"
Le falta mejorar mucho en calidad y variedad de alimentos, una mayor supervisión en la limpieza en general tanto en blancos como en el aseo. Mejorar en la atención de algunos meseros !!!! La verdad creo que es una pena porque el hotel esta en una muy buena ubicación.... Creo que no entra dentro de mis hoteles a recomendar.Genuine Hotels.com guest review
muy agradable aunque fue un viaje de negocios dentro del ambito turistico todo fue excelente, la habitacion muy confortable, espaciosa, limpia y con una vista maravillosa desde su balcon .la piscina y su bar adjunto super bien y la cantidad y calidad de alimentos en los buffets del restaurante muy bien. todo el personal de este hotel muy atento y disponibles […] con amabilidad a soluciionar lo necesario del huesped.. Read moreGenuine Hotels.com guest review
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