"Excellent Hotel....Worst Service in My Life"
Usually Travel Once a Month and this hotel had the worst service I've had had in a any hotel. The worst service was a the restaurant and the Front Desk...Genuine Hotels.com guest review
Terrible cooling system in the entire hotel, except for roomsGenuine Hotels.com guest review
"Beautiful hotel, great service!"
Everything was great. The hotel grounds were immaculate, the staff was incredible and the food was great. The restaurants were all good, Italian was our favorite. They had top shelf liquor not just the crappy stuff. The only negative was that you cant swim in the ocean there, but the pools were great and there was always lounge chairs available.Genuine Expedia guest review
this hotel is an a great location, facilities are more than we expected.Genuine Expedia guest review
I ve a great time in Los Cabos. Excellent hotel. You can go with friends or familyGenuine Expedia guest review
"Beautiful grounds and excellent service"
We were pleasantly surprised at the level of service and the condition of the hotel. The grounds are immaculate and the staff was friendly and helpful. They had a nice selection of room service options and all of the restaurants were excellent. The drinks by the pool were stronger than at other all inclusive resorts we have visited. I have nothing but […] good things to say about fiesta Americana. Read moreGenuine Expedia guest review
"Definitely made up for some faults."
First night dinner wasn't good at all. After speaking with Martin the food and beverage manager the rest of the trip was excellent. They are working on making some changes as it went to all inclusive just few months ago.Genuine Expedia guest review
"Very Clean Hotel and the Views are Fabulous"
This hotel has just changed to all-inclusive. The staff seemed to be adjusting to this as the service was slow at the pools and they complained about the change in their pay. Some staff seemed lazy however, I found William and Sergio the breakfast wait staff to be fast and courteous. I found that if you mentioned the lack of service then they picked […] up the pace. Restaurant staff was excellent except for breakfast. The pools were clean and the facilities the same. I would stay here again. Don't pay extra for the Club as it does not offer much of a benefit now that it is all inclusive. Read moreGenuine Expedia guest review
"great family trip"
We brought 10 family members including our grand babies and adult children. Everyone had a great time. We had pleanty of options to go off and enjoy activities on our own or gather as a family. Could not have been a better venue.Genuine Expedia guest review
"Beautiful property, outstanding service!"
We celebrated our 30th wedding anniversary at this delightful property. The staff was amazingly gracious and helpful. Everyone smiles and when they say that if there is anything they can do to make your stay more enjoyable, they mean it. We booked under the Grand Club plan. The fresh fruit and juices in the mornings were delicious and when we asked […] if cappuccinos were an option, we were greeted with one as soon as we entered for breakfast. The concierges, Brian and Jonathan were very helpful and directed us to outstanding restaurants in Cabo San Lucas. Gil was on duty in the evenings. He had an easy smile and was most gracious. When we asked for anything specific, he remembered our preferences for the rest of our stay. All of the staff in the Grand Club helped to make the stay outstanding. We don't know if the Grand Club will continue to be an option, as the hotel has become all-inclusive. If it does continue to be included as an add-on, it is worth the extra charge! Read moreGenuine Expedia guest review
"Excelent service!!, good resort"
Excelent, good rooms, convenient dinner, etc.,; among a lot of resorts this is one the betterGenuine Expedia guest review
"Beautiful property with great food and service"
We had a very relaxing week at a great resort! The ocean is aquamarine and the fish abundant right in front of this resort. We saw more fish snorkeling there than when we went on a snorkeling trip.Genuine Expedia guest review
"Beautiful hotel and view"
I loved everything except that you can't use cash and in deli store no cash/ credit card. All inclusive is very expensive. We checked out at noon and were not able to buy drinks at deli since our account was closed. I think it's inconvinient in various scenarios. Other than that, loved itGenuine Expedia guest review
"Another great trip to Mexico"
Staff was awesome..pool and common areas were clean and nice..Food was AWESOME! Better than any other all-inclusive. The resort could use some nightlife, or place to dance, etc. Overall, very satisfied..small push upon arrival for vacation club meeting, but not too pushy.Genuine Hotels.com guest review
This is a beautiful facility with gorgeous views. Our group came during a slow period so the staff was very attentive and helpful. We did have some issues with room situation. We asked for two queen beds and twice were given a king after the room change. No big deal though. We tipped almost everyone even though they say it wasn't necessary. You can […] definitely see a difference in the service once you tip them though. The facility itself was very nice and clean but the layout was a bit confusing in the beginning. I like that they have a pool and area reserved for adults. The food was good but nothing spectacular. We pretty much ate at the ceviche bar during the day and tried different restaurants for dinner. My only complaint was the beach which was very rough. We tried playing beach volleyball the first day and our feet got torn up from the sand and corral that was left on the beach. We mentioned this to the staff and they immediately cleaned it up the next day. Overall, I'd say this resort is very nice with a few minor details that would make it a solid 5 star. Read moreGenuine Expedia guest review
"Cabo vs Cancun"
Never having been to Cabo but to Cancun many times I would say no comparison. From the food to the facilities. Cabo all the wayGenuine Expedia guest review
"Great for families with small children"
My wife and I have 2 kids (5 and 3). Our 5 night (Apr 19-24) vacation (all-inclusive) was perfect for what we wanted. We did not need to do anything during our stay, no stress, no organization, no reservations, no money - just relax. You could order anything, any time, anywhere. It was all included. It is sort of like being on a cruise ship. We thoroughly […] enjoyed watching our kids everyday (most of the day) in the pool. They made friends and played with other kids. The kids club was simple but we did not use it as much as we expected. The kids even enjoyed some of the evening events. At the end of the trip, my wife said that she was impressed with the service and happy with the choice we made. Suffice to say that there is no greater compliment this hotel could hope to achieve!!! Read moreGenuine Expedia guest review
Great place with good food and very friendly staff! Highly recommend it.Genuine Expedia guest review
Great setting with lovely beach views.Food was good for all inclusive.Enjoyed the live music at nights .Very friendly waiters and hotel staff .Pools are great but we had to get down early as we found other guests were putting out there towels on the best beds very early and then wodnering off until they were ready to sunbathe..We did get hit up a few […] times at the airport for time share.. Read moreGenuine Expedia guest review
It was an amazing experience. The hotel staffs are all professional and polite. Everything was inclusive as promised. Staffs all treat you the equally and it's definitely at least a 4.5 star service. Room were clean twice (good job). Staffs don't give you attitude even you don't leave tips, but of course we support service intelligence by tipping. […] Hotels over 55 taxi to go to the airport 1 way and $10 round trip shuttle to down town. enjoy every min. Good job management! Good for couples or family. Read moreGenuine Expedia guest review
We had a great time! Really enjoyed the beautiful grounds and pools. Our favorite restaurant was the Sushi Skybar. Angelica, Marisol and Kail were amazing!!!Genuine Expedia guest review
"Very Nice hotel"
Best Hotel I have ever stayed at the staff was so nice to me. The view the pool the room was so nice. I recommend this hotel to anyoneGenuine Expedia guest review
"We had a fabulous time!"
The hotel was very grand and beautiful. The choices for food and entertainment were fantastic and the staff was simply the best!Genuine Expedia guest review
"Great All Inclusive Resort"
Our stay here was very pleasant and I'm glad I found this place. If you don't want to stay in the heart of downtown Cabo and want a private resort that's well maintained, relaxing, with good food, and friendly service then this is the hotel for you. It's also just 15-20 mins away from downtown so it's not too far if you want to venture out. It was a […] great experience and we had a good time. It was so great that we will be returning back to this hotel in the fall. Read moreGenuine Expedia guest review
My family has visited Cabo every year for the last 7 years and have never been disappointed until now. It started the moment we stepped off the shuttle. A bell man met us, taking our baggage, and pointed us to the check in. We paid for a the Grand Club, which doesn't get you anything special, so don't bother. Once checked in, another checkin person […] tried to sell us on their vacation club..we said no, so she told us the bell man would show us to our room.. Well no bell man.. And our baggage still at the curb.. So we grabbed it.. With no one around, went to search for our room. We asked 3 people who worked there directions and nothing but pointing. Finally one stopped and helped us find it. So as you can see, so far, not impressed...from there, service was very poor. The service folks seems put out in helping us. For example, traveling with a 5 year old, a pickier eater, but loves cheese quesadillas, all but 2 restaurants saying they could not make them, so I said, I'll walk over to the restaurant that had them, then suddenly they could make them. Our room mini fridge was only filled once and that was because we had to ask. This is not a kid friendly property, lots of kids but not kid friendly. The best service the whole week, was Miguel at the Mexican restaurant and they 2 at the hamburger grill. To make a long story short, because I could go on... Spend your money elsewhere.. Loved Dreams, Secrets Royal Solaris, and Barcelo.. Scratch this one off the list. Read moreGenuine Expedia guest review
"Unsurpassed service, Friendly people, Great times."
Just got back from a week at FA. The pools on the property were beautiful with great views overlooking the ocean. Easy access to the beach for snorkeling, beachcombing and sunbathing. The sun can get pretty hot so you can run under the palapas for cover. Thirsty? Catch one of the local waiters and ample drinks will come your way. Food selection was […] good in the multiple restaurants ... 4star yes but needs a it more flair, environment and selection to move to 5 stars. Service makes up for the food. Very attentive servers, always nice and will to address your every need. The room was spacious, clean, well tended, and comfortable. Great ocean views on the balconies (most rooms face the ocean). The hotel is 10min from Cabo and 15min from San Jose - perfect for seeing the area. Price is on the higher side for an all-inclusive resort. We added the European plan for food and for drinks. Cost effective if you eat on site for all of your meals. A few adult beverages a day will easily equal out the cost. Worth the experience! Read moreGenuine Expedia guest review
Great hotel, friendly staff. I thoroughly enjoyed my stay.Genuine Expedia guest review
"Excellent location near to the beach"
Me and my wife had our 25th anniversary last week and this resort was the best trip we have ever taken we will come back every year.Genuine Expedia guest review
"Amazing Location. Great Service!!!"
This was are 6th stay in Cabo San Lucas. First time at the Fiesta Americana. What a great location and beautiful facilities as well as the proximity to the Pacific Ocean. We stayed in the Grand Club location on the top floor. Great views as well unbelievable service. Shout out to Gil the bartender. He was excellent. Thanks for making are stay extra […] special. My wife and I are typically not into all Inclusive. But this was by far the best one we have been to. We only stayed 3 nights....wish we were still there. Read moreGenuine Expedia guest review
The location and facilities were gorgeous. Rooms were just OK- not that great at all. LOTS of children. Food at restaurants was good but breakfast buffet was gross. No night life but very relaxing and pretty overall.Genuine Expedia guest review
"Wonderful and relaxing resort!"
My boyfriend and I stayed for a week and loved our stay there. The room was clean and comfortable and the pools and overall ambience were luxurious and beautiful. We especially loved the Italian restaurant, El Rosato, where we had two waiters, Paul and Luis, who were so friendly and attentive. I highly recommend Fiesta Americana!Genuine Expedia guest review
Clean, very friendly and attentive staff. We had a great time! Food is good, the drinks are not watered down. Beautiful beach where you can swim. We did not have a problem with timeshare salespeople at all.Genuine Expedia guest review
"Nice facility. Great value."
Politeness and friendliness of staff- 5 star. Food 3 1/2 stars which is good from a foodie and a LOT of food. Excellent pool and beach. Great value.Genuine Expedia guest review
Superb vacation destination!!! Ensure you borrow snorkeling gear to enjoy the Amazing reef, teeming with fish, at the resort itself. The restaurant options are superb. Also, Rafael, serving at the Italian restaurant offered exceptional service - thank you so much for making our vacation so special Rafael!Genuine Expedia guest review
"Great family vacation spot!"
Loved the all-inclusive - this is the only way to go with kids. The grounds were amazing and the staff was very friendly. The property offers snorkeling and access to ocean. Kids loved the snorkeling and swimming with the fish. Only complaint would be a rougher than usual sand on beach. However, this was easily overlooked.Genuine Expedia guest review
Excellent rating for every facet except Check-in. Thirty to forty-five minute wait is not a great way to start. However, everything after that makes that experience fade. Now that I think about it I should say it's horrible to keep everyone away so we can have it to ourselves!Genuine Expedia guest review
"Perfect. our honey moon was exceptional."
Everything was perfect..We pic the best hotel in Cabo San Lucas.Genuine Expedia guest review
"Great little vacation"
My husband and I visited Fiesta Americana with another couple. We were there during high school spring break time, but the hotel was not filled with high school kids. There was a good variety of families and young couples. We had a great time.Genuine Expedia guest review
"Nice hotel! Not very swim accessible. Staff great!"
Beautiful location! Definitely go to San Jose del Los cabos!Genuine Expedia guest review
This was our first trip to Mexico (Los Cabos) and I cannot say enough good things about it. The hotel is incredible--very friendly staff, good food. Location is perfect on the beach & the pool is a great temperature .Rooms are were clean .The food in all the restaurants was wonderful Especially wanted to mention some of the servers--- and Jesus at Peninsula […] in particular were exceptional, Also the manager of the Peninsula Alexandoro is very friendly and very nice . We loved #1 Peninsula ,Rosato (Italian) and La Bodega (Argentine/Steak). The entire staff was great . The manager La bodega was very nice and friendly .There's a little coffee house next to the gift shop that had soft serve ice cream that was a real treat for the kids. Our two boys age 7 and 10 went to the kids club, which was decent. The girls there Naomi and Maydel were excellent and very friendly to the kids. We saw whales in the ocean just off the beach pretty much every day, and iguanas hanging out on the rocks by the pool. At night there is entertainment (a small band, an electric violinist) by the fire pit. We really enjoyed entertainment by electric violinist Luciano Pavan . All the staff from this hotel are very nice, friendly , and hard working people . They deserve a good tip ! All the staff speak very good English which makes it easier. I will highly recommended this hotel to all my friends and family ;-) Read moreGenuine Expedia guest review
"Nice Hotel, but not much Beach activity"
Unfortunately there was not much of pool activity except water aerobic once a day . They could improve the day activity since the beach is rocking and limited beach activity. No activity for younger(Teenagers).Genuine Expedia guest review
"Great hotel with plenty to offer"
Very relaxing resort. Can be busy during day, but at night quiets down. We were at the fire pit every night and the peninsula bar with Carlos. Most people here seem to wake up on the earlier side to start the day and are in bed earlier. You can find pool chairs, but may want to save favorite seats while getting breakfast. Try the green breakfast juice, […] it is refreshing! We ate at all of the restaurants except for sushi bar. The hours just didn't comply with our schedule unless you wanted dinner there. Really enjoyed the Italian restaurant food, however service was extremely slow the night we went. Our whole meal took 2 hours. They seemed understaffed. I was not impressed with the peninsula dinner of Thai food, just not appetizing meal choices. Authentic Mexican restaurant was surprising and unique. The first day checking in we had to wait for our room, one of the guest services employees showed us brochures for excursions and tours. He also signed us up for the sales pitch on becoming a member with timeshare points. Although it took well over 90 min (closer to 5 hrs) for us it was worth it since we got a free sunset dinner cruise and 2 free massages in the spa. My husband also got a round of golf on the ocean course half price. We ended up signing up for the points since we like to travel so much, it made sense for us. Would def travel back to Cabo, enjoyed our anniversary week! Read moreGenuine Expedia guest review
Very impressed with the hotel location, service, food, views and landscape! we snorkel right at the hotel beach and saw lots of fish. Food is excellent, especially recommend the Argentina restaurant. You can get a taxi $5/p to Cabos San Lucus Marina, but it's just so so. We signed up a 3 hour cruise from hotel and saw several whales very closeby. That […] was the best of the trip!!! Read moreGenuine Expedia guest review
The food is a long stored defrosted fast food! Vegans and vegetarians should avoid this place otherwise they stay hungry. All salads are choices of wilted leaves and rotten tomatoes. The only descent meat is a stake in Bodega restaurant and only when cooks do not miss the right time to turn it over. And never believe menus where "catch of the day" is […] pointed. All fish in the hotel is defrosted! No fresh fish at all. The only beer they serve in the hotel is a mix of water, alcohol and artificial flavors. If you want a bottle a traditional Mexican Corona be prepared for a staff mockery and to be completely ignored. They could bring you Corona only in case you would wage a war at the reception with the management. It could take you a few hours. That's all inclusive! Beach beds and tables are blotted all over with sweet cocktails and beer. The ground floor rooms stink and are dingy. But the Ocean is great! Just the Ocean. Read moreGenuine Expedia guest review
"Staff was wonderful!"
The staff was very attentive and friendly. Facilities were beautiful. Food and drinks overall were great. Luis in Rosato Restaurante made fantastic Mexican coffee. Jesus also provided excellent service at the Peninsula Restaurant.Genuine Expedia guest review
"Sweet and salty"
Here's the scoop on this place from an experienced traveler. The Good- service was great. the staff was genuinely friendly. Pool areas were verly clean and well layed out. You can snorkel right off the beach and it is actuallly pretty nice. I have snorkelled the great barrier reef...and this is not like that...but it's actually pretty decent. Good variety […] of fish. The golf courses are sweet and a short shuttle away. Great location for that. The "sort of" Bad- the food is just ok. We did the all-inculsive option. I'm not sure i would do that again. The liquor is top shelf. The beer options are just ok. The wine options are weak. The restaurants are just sort of bland. i would never choose to go back to any of them. The breakfasts were the best part...but just ok. The "sort of" Ugly- the confusing part is the all inclusive stuff. No one really seems to know what is included....not even the staff. There are prices on some things....not on others.... it's just a little confusing. Most everything IS included...but you don't really want to think about it...isn't that the point of all-inclusive? We got different stories from 5 different workers on whether the mini bar stuff was included. I think the problem lies in the fact that the hotel was recently converted to having that all-inclusive option. So not everone has it.... so it's a little odd. Bottom line- Great place for golf stay. Great place to relax at the pool and sip on drinks. Go to cabo for food. Read moreGenuine Expedia guest review
"Beautiful resort on private beach."
Beautiful resort on private beach with excellent services and staff. We chose the all inclusive route and were very pleased by the quality of the food, beverages and service. The hotel is well maintained and recently updated. We enjoyed the variety of foods and the quality of the service. We used the spa and the golf course as well and were very ha […] ppy. Read moreGenuine Expedia guest review
No jet skis or parasailing activity available at the resort. Beach is too rocky. Limited lunch options. Very limited employees to take orders by the pool. Riu Palace in Puerto Vallarta is very good at this. 90 minutes presentation is actually 3 hours. Gray whales were constantly seen from the outdoor restaurant. Travelled March 10th-16th. Spa is very […] expensive. Staff needs more training on telling their guest about the facility. Not just delivered to the waiting area and left to fend for themselves. Read moreGenuine Expedia guest review
"No motorized activities available at the resort"
Travelled with my girlfriend on March 10th and stayed a week. Room was okay but view was great. At least a couple of restaurants open during breakfast and lunch but no buffet available during lunch. We were asked for drink orders by the pool a couple of times during our week long stay other than that you had to fend for yourself unlike other resorts […] where they had employees constantly roaming the pool side to make sure you had everything you needed. No motorized activities like jet skies available at the beach. You have to travel elsewhere for these. No shows at night. Spa was very pricey. Massage was ok. Read moreGenuine Expedia guest review
"Nice hotel, beach is very rocky"
Rooms were small but comfortable. Beach is very rocky. The buffet could use an upgrade, not a lot of variety like the Riu Hotels. No buffet available during lunch hours. No entertainment/shows at night other than a small bonfire/small jazz band at night. Very expensive to go downtown if you are traveling with a big family. $10 per person. Family of […] 4 will cost $40 for a scheduled shuttle. All activities like parasailing and jet skis are not available by the beach like other resorts. Beach is too rocky. You would have to travel to the marina for motorized activities. The 90 minute presentation they offer in exchange for a couples massage is actually 3 hours. If you sign up for the 8:30am, you will not get out of there till past 11:00 am. Swimming pools are nice. Swim up bar is also nice but not a lot of employees that roam to take orders like other resorts. The property is extensive but no map available when requested. You would have to find your way around on your own. Great if you are there as a couple and have plenty of time to explore, for families with hungry little kids, a little frustrating trying to find the restaurants. The spa is very expensive. Charges as much as a 5 star resort in the states but employees barely speak English, no tour to take you around the facility and show you where everything is. We were told to come 30 minutes before the scheduled massage but when we got there, we were told that we could enjoy the amenities after the massage. Read moreGenuine Expedia guest review
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