"A big,fat nope."
The smoking area is beside the front door. There was a notice at the front desk that there was renovations being done to the hotel. So, I asked what floor the renos were on. The girl at the desk was quite snotty and reassured me that it wasn't on our floor. When we walked in I stopped at the door. The room smelled... weird. I don't know what the smell […] was because I've never smelled anything like it. Just disgusting. The carpet was worn through in sections. There was a white film on the countertop. There was mould on the shower ceiling and it was cracking. The bed spread had white powder on it. The floor had white powder on it, too. I had it wipe the carpet to figure out was powder and what was just a hole in the carpet. The view was of parking lots. I called the front desk to ask where I could purchase milk for my tea. The guest service operator said he would send someone up with milk right away. After 40 minutes, I called back down and told them to not bother sending up the milk. The person who answered the phone was rude and had no idea what I was talking about. The last straw was when we were woken up at 8am by drilling in the room beside us. When we checked out, early, my kids heard the staff complaining at the front desk that they don't have to refund anyone their money if they check out early. I will never return. Read moreGenuine Hotels.com guest review
"Convenient location for Canadian Tire Center"
We stayed here because we were going to an event at the CTC. The staff were excellent, the pool a big plus, and the room clean, large and well appointed, if bog-standard Holiday Inn. The only negative was breakfast, when they were badly short-staffed, and therefore service was inadequate (although individual staff were very nice and did what they could.) […] But it took almost an hour to have breakfast, the coffee machine was not working properly, tables weren't cleared and our food was badly delayed. Need more wait staff, but otherwise a good hotel for the purpose. Read moreGenuine Expedia guest review
A very good and modern hotel very close to many amenities and quick access to the 417 Hwy. Service was excellent.Genuine Hotels.com guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata Dear Guest Thank you very much for your wonderful feedback about our hotel and staff. We're glad that you were able to use our convenient location, close to the highway and a multitude of shops and restaurants, to its full advantage. We look forward to welcoming you back in the near future. Warm Regards, Alana Haining Assistant General Manager
Thought I was getting a suite, a little expensive for a room.Genuine Hotels.com guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata Dear Bill Thank you for your feedback on your recent stay at Holiday Inn & Suites Kanata. We do offer a comfortable suite option that includes a queen sized bed in the bedroom and double pull out couch in the living room area - each room is separated by French doors. We would be pleased to welcome you back on a future stay to experience our queen suite. Please feel free to contact me directly to let me know how we can exceed your expectation on your next visit to Kanata. Warm Regards, Alana Haining Assistant General Manager
"Poor room design and poor fit & finish"
The hotel was great in most respects. The room design and finish work were very sloppy. The shelf in the closet was hung too low. It was right on top of the hangers, making very difficult to get clothing in and out of the closet. The bathroom had a large sink counter area, which ordinarily I would love. In this case it was right up next to the commode […] making sitting on it very uncomfortable. The TP was on the cabinet, nearly impossible to get while you are sitting against it. Do the designs/architects ever stay in these rooms? Read moreGenuine Hotels.com guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata Dear David Thank you for chosing to stay at Holiday Inn & Suites Kanata and for providing us with your feedback. We're happy that you found our hotel to be great in most respects. Our product improvement plan completed in March of 2013 including a complete renovation or our lobby, meeting rooms, guest rooms, guest corridors, and finally Graffiti's. This year we are implementing a new vinyl program in 84 rooms, converting our rooms with 2 double beds to queen pillow top beds, and upgrading our pillow program to meet the new brand enhanced comfort standards. We look forward to welcoming you back in the near future! Warm Regards, Alana Haining Assistant General Manager
Rated it good because I thought the bathroom didn't have any shower caps.Genuine Hotels.com guest review
"Great hotel and lots to do"
It was a great stay and staff was very friendly and helpful..they set up taxi ride for us..The only complaint we had was there was not enough parking and we had to park over in municipal parking and had to walk in nasty weather.Genuine Expedia guest review
I have stayed here several times and it is always enjoyable! Great location and very clean. Excellent polite, helpful staff! bar is nice drinks average price! italian restaurant that is a little costly but serves good food! Breakfast prices are reasonable and good food! Rooms are nice and clean, average size.Hotel is right next to a shopping/restaurant […] area with many choices! Close to Canadian tire center for events and 20 minutes from downtown. great place to stay! Read moreGenuine Hotels.com guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata Dear Jerry I am delighted to hear how you enjoyed your stay at The Holiday Inn & Suites Ottawa Kanata and for noticing and acknowledging our teams' commitment to delivering superlative service. We are very proud of our onsite restaurant Graffiti's Italian Eatery and I'm so glad to hear that you enjoyed your dining experience there! I would like to thank you for staying with us and I do hope you will do so again in the near future. Warm Regards, Alana Haining Assistant General Manager
"Close to everything."
The hotel information book had a lot of ideas for dining and entertainment.Genuine Expedia guest review
"Will be back here for my next business trip"
Everything was great from breakfast in the morning to comfort in room. I did go for a swim and the jacuzzi was out of order but everything else was just fine. Great location, walking distance to shops and restaurants but not so close that you hear noise. Am looking forward to coming again, as I didn't get to see much of Ottawa. And will definitely stay […] here again. Read moreGenuine Hotels.com guest review
"Great Hotel Stay in Ottawa"
Stayed there 2 days in mid March 2015. The proximity to restaurants and shopping is as good as you can get. The hotel staff is really helpful. The rooms were impeccably clean and appear to be fairly new.Genuine Hotels.com guest review
"Loved this hotel!"
A lovely two days and nights stay in this hotel while I was having work done in my home. The staff are friendly, helpful and professional. Had a wonderful dinner in the restaurant and would return. The suite was lovely and very clean and well appointed. Shopping is practically next door. I would highly recommend.Genuine Hotels.com guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata Dear Guest We're so glad that you "Loved Our Hotel"! Our convenient location, steps away from shopping, restaurants and entertainment does make us an ideal choice when staying in the Kanata area. Our helpful, professional staff go above and beyond to ensure each guest stay is memorable! We hope to welcome you back again in the future either in the hotel or perhaps for another enjoyable meal in Graffiti's Italian Eatery. Warm Regards, Alana Haining Assistant General Manager
we would have loved to use your hot tub and pool if we had more time there... but since we were visiting relatives and spending time with them at their home we did not have the time for a leisurely soak or a swim... housekeeping staff was polite and helpful in acquiring more comfortable pillows ....and extra coffee pouches...Genuine Hotels.com guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata Dear Robert Thank you very much for taking the time to post your online review of our property. We're so pleased that you've recognized the efforts of our hard working Housekeeping staff, and will be sure to pass along your praise to them! We hope your travels bring you back to Kanata again in the future and look forward to hosting you for an extended stay when you can fully enjoy our amenities. Warm Regards, Alana Haining Assistant General Manager
Great location if you want to catch a Sens game. Lots of restaurants and bars nearby. Staff was polite and helpful. They had no issue with us finishing our beers in the lobby while we waited for a taxi.Genuine Hotels.com guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata Dear Eric Thank you for your wonderful feedback on your recent hotel stay. We are pleased to know that our friendly, accommodating staff helped to make your stay an enjoyable one! Our convenient location is definitely a bonus when attending an event at Canadian Tire Centre or relaxing at the Kanata Centrum featuring over 50 shops and restaurants. We look forward to welcoming you back in the future! Warm Regards, Alana Haining Assistant General Manager
"Nice Hotel in Kanata with excellent restaurant"
Staff at the hotel were very helpful and professional. The restaurant is very good. Quality of the food and presentation was excellent, but not overly expensive. Nice rooms. We had stayed in a suite previously that was very nice.Genuine Expedia guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata Dear Mac Thank you so much for your positive review of your recent stay at Holiday Inn & Suites Kanata. Our on-site restaurant, Graffiti's Italian Eatery, recently underwent renovations and we are very proud of the results. We're so glad you enjoyed all your dining experiences with us! We always love to hear from our repeat guests and certainly look forward to welcoming you back again on your future visits. Warm Regards, Alana Haining Assistant General Manager
"OK but too pricy"
The hotel is an OK one, but compare with the price, it should be much better, but it is just a very normal one.Genuine Hotels.com guest review
"A perfect westend hotel"
Centrally located near shopping and restaurants... great serviceGenuine Hotels.com guest review
"Nice hotel...shame about the breakfast and WIFI"
I wish this hotel would offer a buffet breakfast rather than the serviced one currently on offer. I had to stand next to the door in my room to get the wifi to work.Genuine Hotels.com guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata Dear Neil Thank you for providing us with your feedback from your recent stay at Holiday Inn & Suites Kanata. You'll be happy to know that wifi upgrades are scheduled for 2015 that will improve our connectivity for our complimentary high speed wireless service. We are proud to offer a wide variety of freshly prepared breakfast items in our onsite restaurant Graffiti's Italian Eatery. With a complete, healthy breakfast available ranging from $7-$16 we attempt to ensure there's something on the menu to please everyone's palates! We look forward to welcoming you back to our hotel and restaurant on your next visit to Kanata. Warm Regards, Alana Haining Assistant General Manager
"close to all destinations"
FabulousGenuine Hotels.com guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata Dear Guest thank you so much for your 5 star review of our property. We're glad that you found us to be "fabulous" and we look forward to welcoming you again in the future! Warm Regards, Alana Haining Assistant General Manager
"No toilet paper!!!"
we stayed in a suite for four days.at 4 pm on the second day the room wasnt done up.We ran out of toilet paper on the third day!There was lots of cobwebs on the drapes in the bedroom of the suite.Speaking of cobwebs,we had dinner in the hotel restaurant and was seated by the emergency exit which was covered in cobwebs and was filthy.I pointed it out […] to the waitress and she acknowledged it but nothing was done about it!They are probably still there! Read moreGenuine Expedia guest review
"Would stay there again"
The staff was great. The bumped us to a suite at no cost. They were great to our 6 year old with little toys and colouring books for her. They had a booster pack in the morning when the vehicle wouldn't start. They went well beyond what they had to do.Genuine Hotels.com guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata Dear Mark Thank you so much for your five star review of our property. We're very pleased that our staff was able to assist you with your vehicle battery issue - one of our goals is to always be prepared for the unexpected! We look forward to continuing to exceed your expectations on your next stay with us. Warm Regards, Alana Haining Assistant General Manager
"Stayed for business"
Stay was great. Didn't have any single bed rooms available, so I was put in a queen suite. Very nice. If I was required to stay for longer than just one night, this would have been a perfect place to put down roots. Surrounding area not that great, but a co-worker living in the area provided transportation.Genuine Hotels.com guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata Dear Guest Thank you for taking the time to provide us with your feedback and your "5 star" review of our hotel. We're glad that you found your queen suite to be comfortable, and would be happy to welcome you for an extended stay on your next trip to the area. Warm Regards, Alana Haining Assistant General Manager
"Clean and comfortable"
The hotel is very nice and clean, Breakfast at the restaurant attached to the hotel is not that great, but its practical. The only issue is that you are 15 to 20 minute drive from downtown Ottawa.Genuine Expedia guest review
Good clean hotel in a great location for working in Kanata. I would prefer a help yourself breakfast buffet rather than restaurant type service on offer.Genuine Hotels.com guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata Dear Guest Thank you for choosing Holiday Inn & Suites Kanata for your recent stay in our area. We know you have a variety of options when travelling to Kanata and appreciate that you found our hotel to meet your needs. We are delighted that our hotel staff, amenities and location exceeded your expectations. We look forward to being your hotel of choice on your next visit to the area. Warm Regards, Alana Haining Assistant General Manager
It was great. Nice staff and a nice place to stay. Right near the Walk of the City. Lots of restaurants and shops across the street as well as an Empire movie theatre. Free parking was great as well as the internet. The restaurant inside was also really good. Great food and staff.Genuine Expedia guest review
Our experience here was great - we booked a roll-away bed and it was actually in the room when we arrived. The kids enjoyed the pool and in the evening, we enjoyed a quiet drink at what appeared to be a very nice in house restaurant/bar.Genuine Hotels.com guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata Dear Mr. Marsh Thank you for taking the time to provide us with feedback after your recent stay with us. We're so pleased that our team was well prepared for your arrival, and that you were able to enjoy a number of our amenities while at the hotel. We're glad to be your "5 star" hotel of choice while visiting Kanata and look forward to welcoming you back in the future! Warm Regards, Alana Haining Assistant General Manager
"Very comfortable with friendly staff"
The room was everything that we could have wished for. The staff was always friendly and attentive. They often went the extra mile by giving us directions to shops and restaurants. We will recommend this hotel to our friendsGenuine Expedia guest review
"Love this hotel"
Great room, nice staff, lots of shopping and restaurants near byGenuine Expedia guest review
"Nicest Hotel in the Kanata area"
Great staff, very clean and modern rooms with fantastic restaurant staff.Genuine Expedia guest review
Loved our stay at the hotel, staff were very friendly and always helpful. It has a small pool and a nice little hottub which we used daily. However I found the beds a bit too hard and woke up with a sore back. Other than that it was a wonderful hotel and loved the suite we had it was lovely. The rooms are nicely air conditioned.Genuine Expedia guest review
"GREAT Front Desk Staff / Poor Restaurant though"
Very accommodating front desk staff!! They were friendly and helpful at EVERY opportunity. I would not recommend the restaurant...over priced, not exceptional food and the staff literally kick you at 10 PM! They made us rush to order, rush to eat and rush to pay and rush to leave! AWESOME hotel. Horrible restaurant.Genuine Expedia guest review
"Expensive. Not worth it to stay"
Bed isn't great. Expensive not worth it. You can hear sound outside the hallwayGenuine Expedia guest review
The location is very convenient, Everything nearby, The hotel is tidy and clean, But the bed is too soft for me to sleep on it.Genuine Expedia guest review
We visited Ottawa to see a family member and the location was just down the street from him. Room was clean and comfortable. Only downfall was that there was a birthday party going on in the ballroom that just happened to be right below our room, so we couldn't get to sleep until past 1:00 am due to loud music playing. If I had of known that I would […] have booked a room higher up away from the noise. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata Dear Susan Thank you for taking the time to provide us with your feedback about your recent stay at Holiday Inn & Suites Kanata. We're pleased that you enjoyed our convenient location and clean, comfortable rooms. On the other hand please accept our apologies for the noise you experienced in your guest room. We do have noise limitations for all our banquet functions, but would be pleased to ensure you receive a room further away from our banquet level on your next stay. We look forward to welcoming you back (on a higher floor) on your next visit to our area! Warm Regards, Alana Haining Assistant General Manager
"Nice and clean"
It was very very clean, specially the bathroom. We had one year old baby who was crawling everywhere and she grabbed and put everything in her mouth and i was sure that she will get sick but she didn't! :) The only thing that we were not very happy with was the restaurant. The staff was very nice but it took them half an hour to give us a table and […] another 20 minutes to serve us. In overall, it is worth every penny. Enjoy your stay Read moreGenuine Expedia guest review
"Very well located, staff great."
Close to highway and shopping mall. Many great restaurent nearby. Hotel restaurent also highly recommanded. Staff were great. We had the Queen bedroom suite with sofabed. Sofabed should not count as a bed, even for my kid 8 and 10, it was terrible to sleep on. We changed room to 2 double and slept much better. Everything else was great.Genuine Expedia guest review
"Convenient to Canadian Tire Centre & restaurants"
Excellent - looking forward to staying here again soon!Genuine Hotels.com guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata Dear Brenda Thank you so much for taking the time to post such a positive review of your recent stay with us! We look forward to welcoming you back on your next stay! Warm Regards, Alana Haining Assistant General Manager
"nice hotel, close to mall, movie theatres and food"
great pool, weight room needs some attention, different weight variety would be nice. good locationGenuine Expedia guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata Dear Guest Thank you for taking the time to provide us with feedback about your recent stay at Holiday Inn & Suites Kanata. Our location within walking distance of over 50 shops and restaurants is certainly a highlight of our property. Thank you also for your feedback about our fitness centre. We are constantly looking for ways to improve the guest experience and your feedback is valuable to us. Warm Regards, Alana Haining Assistant General Manager
"Close to our family"
Great hotel. All services were excellent. Staff very friendly and personanableGenuine Hotels.com guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata Dear Lindy Thank you for choosing to stay with us and taking the time to provide us with your feedback. We are always delighted to hear from our guests and thrilled to share their positive comments with our staff. We have a great team here and love it when they are recognized! We look forward to welcoming you back on your next visit to the Kanata area. Warm Regards, Alana Haining Assistant General Manager
"Close to bus stops for the hockey game"
Nice put pillows to small... I'm not into writing to much so I hope this is good.... I would stay here again put at a cheaper rate.....Genuine Expedia guest review
"Good, clean, well organized hotel. a little pricey"
Well rested and enjoyable stay. Central to everything, overall good hotel.Genuine Expedia guest review
"Love the location"
Very convenient to the places that we wanted to visit/attend. Nice clean room. Quiet. Nice personable staff.Genuine Expedia guest review
"Close to the CTC Centre"
Good experience, overall. Nice staff Well maintained facilities.Genuine Expedia guest review
AwesomeGenuine Hotels.com guest review
Very nice hotel. A few improvements and it would be 100% ( better pillows and some new paint on pool doors).Genuine Expedia guest review
We enjoyed our stay and the staff was very friendly.Genuine Hotels.com guest review
Very Nice Hotel with clean rooms, friendly front desk staff and nice amenities. Pool was excellent and very clean, obviously maintained very well. Kids running in the hall early in the morning but this is to be expected, too bad parents were not more diligent. Overall a great place, good food (room service) and great staff. Would recommend it to an […] yone. Read moreGenuine Expedia guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata Dear Perry Thank you for your four star review of our property! It makes us proud to see our staff's hard work recognized. From the maintenance of the pool to the room service you ordered - we're pleased that we were able to exceed your expectations. We look forward to welcoming you back on your next visit to Kanata. Warm Regards, Alana Haining Assistant General Manager
"Great Night in the City."
My daughter was turing 16 and I wanted to do something different. I book 2 Suites and had 8 of her friends join us for a day of shopping, dinner and over night stay at the Hoilday Inn in Kanata. The Staff made our stay wonderful and was happy to help with everthing. I look forward to staying there again. Tammy CarsonGenuine Expedia guest review
very nice hotel in the center of the city, great staff very help full and extremely friendly made us feel very welcome being there, staff went out of their way to make sure our stay with them was a good one, would recommend this hotel every time you stay in Ottawa.Genuine Expedia guest review
Great location and very nice overall. Holiday Inn is making a big comeback if they keep this quality up :)Genuine Expedia guest review
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