All hotels in Ottawa, Ontario, Canada
1 room, 2 adults
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101 Kanata Avenue, Ottawa, ON, K2T1E6, Canada, ‏‎855-239-9227
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4.3 / 5Excellent

Score breakdown (from 189 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.5
  • Comfort
    4.3
  • Condition
    4.4
  • Neighborhood
    4.5

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Good hotel"
Good clean hotel in a great location for working in Kanata. I would prefer a help yourself breakfast buffet rather than restaurant type service on offer.
Genuine Hotels.com guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata
Dear Guest Thank you for choosing Holiday Inn & Suites Kanata for your recent stay in our area. We know you have a variety of options when travelling to Kanata and appreciate that you found our hotel to meet your needs. We are delighted that our hotel staff, amenities and location exceeded your expectations. We look forward to being your hotel of choice on your next visit to the area. Warm Regards, Alana Haining Assistant General Manager
9 night business trip Jul 22, 2014
A Traveler
GB
5.0 / 5Outstanding
"Great location"
It was great. Nice staff and a nice place to stay. Right near the Walk of the City. Lots of restaurants and shops across the street as well as an Empire movie theatre. Free parking was great as well as the internet. The restaurant inside was also really good. Great food and staff.
Genuine Expedia guest review
Other trip Jul 28, 2014
A Traveler
CA
5.0 / 5Outstanding
"Great Hotel"
Our experience here was great - we booked a roll-away bed and it was actually in the room when we arrived. The kids enjoyed the pool and in the evening, we enjoyed a quiet drink at what appeared to be a very nice in house restaurant/bar.
Genuine Hotels.com guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata
Dear Mr. Marsh Thank you for taking the time to provide us with feedback after your recent stay with us. We're so pleased that our team was well prepared for your arrival, and that you were able to enjoy a number of our amenities while at the hotel. We're glad to be your "5 star" hotel of choice while visiting Kanata and look forward to welcoming you back in the future! Warm Regards, Alana Haining Assistant General Manager
2 night trip Jul 4, 2014
Dave Marsh
CA
5.0 / 5Outstanding
"Very comfortable with friendly staff"
The room was everything that we could have wished for. The staff was always friendly and attentive. They often went the extra mile by giving us directions to shops and restaurants. We will recommend this hotel to our friends
Genuine Expedia guest review
Other trip Jul 7, 2014
Larry
CA
5.0 / 5Outstanding
"Love this hotel"
Great room, nice staff, lots of shopping and restaurants near by
Genuine Expedia guest review
Other trip Jul 5, 2014
A Traveler
CA
5.0 / 5Outstanding
"Nicest Hotel in the Kanata area"
Great staff, very clean and modern rooms with fantastic restaurant staff.
Genuine Expedia guest review
Other trip Jul 3, 2014
A Traveler
CA
4.0 / 5Excellent
"Nice hotel"
Loved our stay at the hotel, staff were very friendly and always helpful. It has a small pool and a nice little hottub which we used daily. However I found the beds a bit too hard and woke up with a sore back. Other than that it was a wonderful hotel and loved the suite we had it was lovely. The rooms are nicely air conditioned.
Genuine Expedia guest review
Other trip Jun 18, 2014
liltansi
CA
5.0 / 5Outstanding
"GREAT Front Desk Staff / Poor Restaurant though"
Very accommodating front desk staff!! They were friendly and helpful at EVERY opportunity. I would not recommend the restaurant...over priced, not exceptional food and the staff literally kick you at 10 PM! They made us rush to order, rush to eat and rush to pay and rush to leave! AWESOME hotel. Horrible restaurant.
Genuine Expedia guest review
Other trip Jun 9, 2014
Stphen
CA
2.0 / 5Fair
"Expensive. Not worth it to stay"
Bed isn't great. Expensive not worth it. You can hear sound outside the hallway
Genuine Expedia guest review
Other trip May 26, 2014
agee
CA
3.0 / 5Good
"very convenient."
The location is very convenient, Everything nearby, The hotel is tidy and clean, But the bed is too soft for me to sleep on it.
Genuine Expedia guest review
Other trip May 23, 2014
A Traveler
CA
3.0 / 5Good
"Perfect Location"
We visited Ottawa to see a family member and the location was just down the street from him. Room was clean and comfortable. Only downfall was that there was a birthday party going on in the ballroom that just happened to be right below our room, so we couldn't get to sleep until past 1:00 am due to loud music playing. If I had of known that I would have booked a room higher up away from the noise.
Genuine Hotels.com guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata
Dear Susan Thank you for taking the time to provide us with your feedback about your recent stay at Holiday Inn & Suites Kanata. We're pleased that you enjoyed our convenient location and clean, comfortable rooms. On the other hand please accept our apologies for the noise you experienced in your guest room. We do have noise limitations for all our banquet functions, but would be pleased to ensure you receive a room further away from our banquet level on your next stay. We look forward to welcoming you back (on a higher floor) on your next visit to our area! Warm Regards, Alana Haining Assistant General Manager
2 night trip May 17, 2014
Susan Arscott
CA
4.0 / 5Excellent
"Nice and clean"
It was very very clean, specially the bathroom. We had one year old baby who was crawling everywhere and she grabbed and put everything in her mouth and i was sure that she will get sick but she didn't! :) The only thing that we were not very happy with was the restaurant. The staff was very nice but it took them half an hour to give us a table and another 20 minutes to serve us. In overall, it is worth every penny. Enjoy your stay
Genuine Expedia guest review
Other trip May 20, 2014
Sara
CA
5.0 / 5Outstanding
"Very well located, staff great."
Close to highway and shopping mall. Many great restaurent nearby. Hotel restaurent also highly recommanded. Staff were great. We had the Queen bedroom suite with sofabed. Sofabed should not count as a bed, even for my kid 8 and 10, it was terrible to sleep on. We changed room to 2 double and slept much better. Everything else was great.
Genuine Expedia guest review
Other trip May 11, 2014
martin
CA
5.0 / 5Outstanding
"Convenient to Canadian Tire Centre & restaurants"
Excellent - looking forward to staying here again soon!
Genuine Hotels.com guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata
Dear Brenda Thank you so much for taking the time to post such a positive review of your recent stay with us! We look forward to welcoming you back on your next stay! Warm Regards, Alana Haining Assistant General Manager
1 night trip Apr 26, 2014
Brenda
CA
4.0 / 5Excellent
"nice hotel, close to mall, movie theatres and food"
great pool, weight room needs some attention, different weight variety would be nice. good location
Genuine Expedia guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata
Dear Guest Thank you for taking the time to provide us with feedback about your recent stay at Holiday Inn & Suites Kanata. Our location within walking distance of over 50 shops and restaurants is certainly a highlight of our property. Thank you also for your feedback about our fitness centre. We are constantly looking for ways to improve the guest experience and your feedback is valuable to us. Warm Regards, Alana Haining Assistant General Manager
Other trip Apr 27, 2014
A Traveler
CA
5.0 / 5Outstanding
"Close to our family"
Great hotel. All services were excellent. Staff very friendly and personanable
Genuine Hotels.com guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata
Dear Lindy Thank you for choosing to stay with us and taking the time to provide us with your feedback. We are always delighted to hear from our guests and thrilled to share their positive comments with our staff. We have a great team here and love it when they are recognized! We look forward to welcoming you back on your next visit to the Kanata area. Warm Regards, Alana Haining Assistant General Manager
1 night trip Apr 20, 2014
Lindy lefebvre
CA
4.0 / 5Excellent
"Close to bus stops for the hockey game"
Nice put pillows to small... I'm not into writing to much so I hope this is good.... I would stay here again put at a cheaper rate.....
Genuine Expedia guest review
Other trip Apr 20, 2014
A Traveler
CA
5.0 / 5Outstanding
"Good, clean, well organized hotel. a little pricey"
Well rested and enjoyable stay. Central to everything, overall good hotel.
Genuine Expedia guest review
Other trip Apr 16, 2014
A Traveler
CA
4.0 / 5Excellent
"Love the location"
Very convenient to the places that we wanted to visit/attend. Nice clean room. Quiet. Nice personable staff.
Genuine Expedia guest review
Other trip Apr 11, 2014
A Traveler
CA
5.0 / 5Outstanding
"Close to the CTC Centre"
Good experience, overall. Nice staff Well maintained facilities.
Genuine Expedia guest review
Other trip Apr 6, 2014
seniors
CA
5.0 / 5Outstanding
Awesome
Genuine Hotels.com guest review
2 night trip Mar 27, 2014
Alison
CA
5.0 / 5Outstanding
"Excellent overall."
Very nice hotel. A few improvements and it would be 100% ( better pillows and some new paint on pool doors).
Genuine Expedia guest review
Other trip Mar 31, 2014
A Traveler
CA
5.0 / 5Outstanding
"Hotel stay"
We enjoyed our stay and the staff was very friendly.
Genuine Hotels.com guest review
1 night trip Mar 16, 2014
A Traveler
CA
4.0 / 5Excellent
"Nice facility"
Very Nice Hotel with clean rooms, friendly front desk staff and nice amenities. Pool was excellent and very clean, obviously maintained very well. Kids running in the hall early in the morning but this is to be expected, too bad parents were not more diligent. Overall a great place, good food (room service) and great staff. Would recommend it to anyone.
Genuine Expedia guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata
Dear Perry Thank you for your four star review of our property! It makes us proud to see our staff's hard work recognized. From the maintenance of the pool to the room service you ordered - we're pleased that we were able to exceed your expectations. We look forward to welcoming you back on your next visit to Kanata. Warm Regards, Alana Haining Assistant General Manager
Other trip Mar 10, 2014
Perry
CA
5.0 / 5Outstanding
"Great Night in the City."
My daughter was turing 16 and I wanted to do something different. I book 2 Suites and had 8 of her friends join us for a day of shopping, dinner and over night stay at the Hoilday Inn in Kanata. The Staff made our stay wonderful and was happy to help with everthing. I look forward to staying there again. Tammy Carson
Genuine Expedia guest review
Other trip Mar 3, 2014
Tammy
CA
5.0 / 5Outstanding
"Great hotel"
very nice hotel in the center of the city, great staff very help full and extremely friendly made us feel very welcome being there, staff went out of their way to make sure our stay with them was a good one, would recommend this hotel every time you stay in Ottawa.
Genuine Expedia guest review
Other trip Feb 26, 2014
trevor
CA
5.0 / 5Outstanding
"Great spot"
Great location and very nice overall. Holiday Inn is making a big comeback if they keep this quality up :)
Genuine Expedia guest review
Other trip Feb 24, 2014
A Traveler
CA
4.0 / 5Excellent
"great for families!"
We enjoyed our stay. Why? Rooms were spacious and comfortble, pool was perfect and good for keeping kids occupied, restaurant downstairs had good food and friendly staff, and we were right next to lots of other restaurant options across the road, and we weren't far from the city.
Genuine Hotels.com guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata
Dear Noreen We're so glad to hear that you enjoyed your recent stay. We're very proud of our comfortable rooms, amenities and award winning restaurant so we're glad to hear that you were able to enjoy all those facilities during your visit. As you mentioned we are within walking distance of over 50 shops and restaurants and only 20 minutes from downtown Ottawa. The pefect location for your next stay in West Ottawa! Warm Regards, Alana Haining Assistant General Manager
2 night family trip Feb 15, 2014
A Traveler
CA
3.0 / 5Good
"bad sofabed"
the sofa bed is pretty bad,the suit is too small for four persons,
Genuine Expedia guest review
Other trip Feb 18, 2014
A Traveler
CA
5.0 / 5Outstanding
"Satisfied"
Everything I neede was available. Staff checked up on me to see if I was alright and arranged to have my taxi ready in the morning. Couldn't ask for more.
Genuine Expedia guest review
Other trip Jan 27, 2014
A Traveler
CA
5.0 / 5Outstanding
The hotel is close to the Canadian Tire Centre and right across the street from shopping and restaurants. Our room was excellent. The staff were very friendly and helpful. Would definitely stay there again and would highly recommend it to anyone looking for a place to stay in the Kanata/Ottawa area..
Genuine Hotels.com guest review
2 night trip Dec 6, 2013
J & S
CA
3.0 / 5Good
"Nice hotel close to freeways and shopping."
The staff at the hotel were great and friendly. Room was not large and it seemed expensive for what we got.
Genuine Expedia guest review
Other trip Nov 8, 2013
Wayne
CA
5.0 / 5Outstanding
"Convenient and Comfortable"
Hotel was in a great location close to Centrum. Suites were clean, comfortable and well appointed. Gym was okay. Restaurant was good.
Genuine Hotels.com guest review
7 night business trip Oct 23, 2013
Dennis
CA
5.0 / 5Outstanding
"Lived up to expectations"
Everything was prefect. Small hiccup at the front desk with a unsatisfied customer delaying my check out for a solid 5 minutes. I didn't mind, but I found the staff quite rigid and uncompromising, although fair.
Genuine Hotels.com guest review
1 night business trip Oct 25, 2013
A Traveler
CA
5.0 / 5Outstanding
"Quiet service oriented hotel"
We were upgraded to a suite without even asking. The room was super. It was quiet (as we asked) and the bathroom was clean with quality fittings and upscale in every way, as was the room. Our only complaint is the pillows (labelled hard and soft) were far too small, ridiculously so. And although the bed was very comfortable the pillows left something to be desired. However the attitude of the staff made up for it - totally "anything at all we can do for you" attitude. In the morning I complained there was only milk powder - which was dumb since there was a perectly new good fridge in the room next to the coffee maker, and I can't for the life of me understand why, in a hotel offering such a first class room and suite, they were not smart enough to put a couple of real creamers/milks in the fridge! But anyway, when I called down , they were there in 5 minutes with the cream. first class.
Genuine Expedia guest review
Other trip Oct 12, 2013
Alan
CA
5.0 / 5Outstanding
"Excellent experience"
I had a great experience staying at the hotel. I had a a little trouble with a few things but the manager name Michael helped me out he was very helpful and I greatly appreciate his kindness and generosity to make my stay more enjoyable. I will definitely be staying at the holiday inn again in the near future. I booked the hotel for 2 nights I went out for abit on the first night came back the next day and the cleaning lady came to my room and removed some items from my room which I was upset about. she later came back to clean the room because she thought I was checking out which wasn't the case and she knocked on the door repeatedly and put her hand on the pep hole so I couldn't see who was at the door I said just a minute numerous times she kept knocking I opened the door a she had my items on her cart which she shouldn't have had in the first place. I was unsatisfied with the cleaning staff when she came in the first time she left all dirty towels still there no new ones but she removed my alcohol that was untouched and other items from the room but other than that. my experience was great and i'll be staying with you in the near future thank you very much.
Genuine Expedia guest review
Other trip Oct 7, 2013
A Traveler
CA
5.0 / 5Outstanding
"Great stay"
Wonderful hotel ....easy to get to ...good in house restaurant ..... very clean
Genuine Expedia guest review
Other trip Sep 3, 2013
A Traveler
CA
5.0 / 5Outstanding
"Taking son to college (Kanata Holiday Inn)"
Our experience was very pleasing, the pool was in good condition, the hot tub was in good condition, as well as the change area and exercise area. The room was very eye pleasing and had enough room for everyone to get a decent night's sleep. We had a very quiet area in the hotel with limited access to the floor. The hotel was close to a very large shopping area. This made it easier to shop for back to school . This hotel experience made it easier to send our son to college 8 hours away from our home town. We will gladly stay here again on our next visit.
Genuine Expedia guest review
Other trip Sep 2, 2013
Greg
CA
5.0 / 5Outstanding
"Fun Stay!"
Hotel is very close to Scotia Bank place! The rooms are normal size and comfortable. The bar is OK a little bit over priced though! Staff everywhere was ok! The breakfast in am was very good and reasonable price. Overall it was a good stay!
Genuine Hotels.com guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata
Dear Jerry I am delighted to hear that you enjoyed your recent stay at Holiday Inn & Suites Ottawa Kanata. We look forward to welcoming you back again soon! Warm Regards, Alana Haining Assistant General Manager
1 night trip with friends Aug 23, 2013
Jerry L
CA
5.0 / 5Outstanding
The hotel staff were polite and friendly. We had to wait about 15 minutes to check in but we did arrive about 5 minutes before the official check-in time.
Genuine Hotels.com guest review
1 night trip Aug 23, 2013
A Traveler
CA
3.0 / 5Good
"Great location great"
Great pool facilities Great location No cleaning by hotel staff only garbage removed needed to request room be vacuumed Changed towels
Genuine Expedia guest review
Other trip Aug 27, 2013
fay
CA
4.0 / 5Excellent
door lock was broken and we had to change rooms, garbage can foot pedal was broken, pillows seemed old and past their life span. this place is an excellent location but could use some TLC
Genuine Hotels.com guest review
2 night business trip Aug 10, 2013
Mike
CA
5.0 / 5Outstanding
"Enjoyable & Relaxing Stay"
The staff at this hotel were very friendly and helpful. We really appreciated that our hotel room was ready for us when we arrived, so we were able to check in a bit early. The room was modern and very clean. We loved the jacuzzi tub! The bathroom was huge and super clean. The bed was one of the most comfrotable hotel beds we have ever slept in, and temperature control in the room was perfect. This hotel is walking distance from several excellent restaurants, bars, little shops, walmart, grocery store, and movie theatre. We would definitely recommend this hotel to others, and look forward to visiting again!
Genuine Hotels.com guest review
1 night romance trip Aug 10, 2013
Stephanie
CA
5.0 / 5Outstanding
"Lots of time for B'fast."
Hotel, suite, and staff were great. Breakfast in the restaurant was exceedingly slow 45 minutes until order taken, 70 minutes until served.
Genuine Expedia guest review
Other trip Aug 12, 2013
Ian A
CA
4.0 / 5Excellent
"good but not great"
King suite room is too small and over priced. Restaurant is nice and food is good. Pool is great for kids
Genuine Expedia guest review
Other trip Aug 10, 2013
A Traveler
CA
3.0 / 5Good
"Conserve Energy, turn down the AC...."
We walked into our assigned room and it was like walking into an icebox! We quickly adjusted the controls, but after some minutes, realized they were not working. After calls to the front desk, the bellman brought us extra blankets and a thermos of horrible tea. Unfortunately, by then we were too cold to get comfortable. Would have stayed for breakfast, but realized the dining room was also cold, and still feeling the effects of a cold room; we quickly exited the hotel the following morning. In my opinion, there is no need for the excessive AC.
Genuine Expedia guest review
Other trip Aug 8, 2013
Alicia
CA
4.0 / 5Excellent
It was a great stay the staff was friendly. We where there for the Cirque Du Soleil. The staff showed us how to get there. Plus my daughter left her phone charger in the room we stayed in and they had it shipped out for us. We will go back again.
Genuine Hotels.com guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata
Hello Patrick I am delighted to hear how you enjoyed your stay at The Holiday Inn & Suites Ottawa Kanata and for noticing and acknowledging our teams' commitment to delivering superlative service. I would like to thank you for staying with us and I do hope you will do so again in the near future. Warm Regards Alana Haining Assistant General Manager
1 night trip Jul 27, 2013
Patrick
CA
4.0 / 5Excellent
"Our fave hotel in Kanata"
We always stay here when we take little getaways to the City. CLose to shopping, food and movies...wife likes the gym. We love when we get Room 625, it's like "our room".
Genuine Expedia guest review
Other trip Jul 21, 2013
A Traveler
CA
5.0 / 5Outstanding
"Exceeded all expectations."
Nice clean rooms, service consistently great, restaurant convenient and food was excellent. Highly recommended.
Genuine Hotels.com guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata
We're glad that you found our hotel and your guestroom so clean and comfortable during your recent stay. We pride ourselves on being able to offer a "home away from home" for all our guests. We look forward to welcoming you back on your next stay and hope you will take advantage of all our amenities again! Warm Regards, Alana
1 night trip Jul 13, 2013
A Traveler
CA
5.0 / 5Outstanding
"impressive"
nice clean hotel , very friendly accomodating staff on all levels .superb location close scotia bank place (10-15 cab).What surprised me most is hotel is located right next to huge shopping center that also has theatre , several restaurants (moxies , montana's ,boston pizza to name a few )Will definately use hotel in the future and will recommend it to friends family .A+
Genuine Hotels.com guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata
Dear Randy Thank you for your wonderful feedback on your recent hotel stay. We are pleased to know that our friendly, accommodating staff helped to make your stay an enjoyable one! Our convenient location is definitely a bonus when attending an event at Canadian Tire Centre or relaxing at the Kanata Centrum featuring over 50 shops and restaurants. We look forward to welcoming you back in the future! Warm Regards, Alana
1 night family trip Jul 9, 2013
randy
CA
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