Everything I neede was available. Staff checked up on me to see if I was alright and arranged to have my taxi ready in the morning. Couldn't ask for more.Genuine Expedia guest review
The hotel is close to the Canadian Tire Centre and right across the street from shopping and restaurants. Our room was excellent. The staff were very friendly and helpful. Would definitely stay there again and would highly recommend it to anyone looking for a place to stay in the Kanata/Ottawa area..Genuine Hotels.com guest review
"Nice hotel close to freeways and shopping."
The staff at the hotel were great and friendly. Room was not large and it seemed expensive for what we got.Genuine Expedia guest review
"Convenient and Comfortable"
Hotel was in a great location close to Centrum. Suites were clean, comfortable and well appointed. Gym was okay. Restaurant was good.Genuine Hotels.com guest review
"Lived up to expectations"
Everything was prefect. Small hiccup at the front desk with a unsatisfied customer delaying my check out for a solid 5 minutes. I didn't mind, but I found the staff quite rigid and uncompromising, although fair.Genuine Hotels.com guest review
"Quiet service oriented hotel"
We were upgraded to a suite without even asking. The room was super. It was quiet (as we asked) and the bathroom was clean with quality fittings and upscale in every way, as was the room. Our only complaint is the pillows (labelled hard and soft) were far too small, ridiculously so. And although the bed was very comfortable the pillows left something […] to be desired. However the attitude of the staff made up for it - totally "anything at all we can do for you" attitude. In the morning I complained there was only milk powder - which was dumb since there was a perectly new good fridge in the room next to the coffee maker, and I can't for the life of me understand why, in a hotel offering such a first class room and suite, they were not smart enough to put a couple of real creamers/milks in the fridge! But anyway, when I called down , they were there in 5 minutes with the cream. first class. Read moreGenuine Expedia guest review
I had a great experience staying at the hotel. I had a a little trouble with a few things but the manager name Michael helped me out he was very helpful and I greatly appreciate his kindness and generosity to make my stay more enjoyable. I will definitely be staying at the holiday inn again in the near future. I booked the hotel for 2 nights I went […] out for abit on the first night came back the next day and the cleaning lady came to my room and removed some items from my room which I was upset about. she later came back to clean the room because she thought I was checking out which wasn't the case and she knocked on the door repeatedly and put her hand on the pep hole so I couldn't see who was at the door I said just a minute numerous times she kept knocking I opened the door a she had my items on her cart which she shouldn't have had in the first place. I was unsatisfied with the cleaning staff when she came in the first time she left all dirty towels still there no new ones but she removed my alcohol that was untouched and other items from the room but other than that. my experience was great and i'll be staying with you in the near future thank you very much. Read moreGenuine Expedia guest review
Wonderful hotel ....easy to get to ...good in house restaurant ..... very cleanGenuine Expedia guest review
"Taking son to college (Kanata Holiday Inn)"
Our experience was very pleasing, the pool was in good condition, the hot tub was in good condition, as well as the change area and exercise area. The room was very eye pleasing and had enough room for everyone to get a decent night's sleep. We had a very quiet area in the hotel with limited access to the floor. The hotel was close to a very large shopping […] area. This made it easier to shop for back to school . This hotel experience made it easier to send our son to college 8 hours away from our home town. We will gladly stay here again on our next visit. Read moreGenuine Expedia guest review
Hotel is very close to Scotia Bank place! The rooms are normal size and comfortable. The bar is OK a little bit over priced though! Staff everywhere was ok! The breakfast in am was very good and reasonable price. Overall it was a good stay!Genuine Hotels.com guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata Dear Jerry I am delighted to hear that you enjoyed your recent stay at Holiday Inn & Suites Ottawa Kanata. We look forward to welcoming you back again soon! Warm Regards, Alana Haining Assistant General Manager
The hotel staff were polite and friendly. We had to wait about 15 minutes to check in but we did arrive about 5 minutes before the official check-in time.Genuine Hotels.com guest review
"Great location great"
Great pool facilities Great location No cleaning by hotel staff only garbage removed needed to request room be vacuumed Changed towelsGenuine Expedia guest review
door lock was broken and we had to change rooms, garbage can foot pedal was broken, pillows seemed old and past their life span. this place is an excellent location but could use some TLCGenuine Hotels.com guest review
"Enjoyable & Relaxing Stay"
The staff at this hotel were very friendly and helpful. We really appreciated that our hotel room was ready for us when we arrived, so we were able to check in a bit early. The room was modern and very clean. We loved the jacuzzi tub! The bathroom was huge and super clean. The bed was one of the most comfrotable hotel beds we have ever slept in, and […] temperature control in the room was perfect. This hotel is walking distance from several excellent restaurants, bars, little shops, walmart, grocery store, and movie theatre. We would definitely recommend this hotel to others, and look forward to visiting again! Read moreGenuine Hotels.com guest review
"Lots of time for B'fast."
Hotel, suite, and staff were great. Breakfast in the restaurant was exceedingly slow 45 minutes until order taken, 70 minutes until served.Genuine Expedia guest review
"good but not great"
King suite room is too small and over priced. Restaurant is nice and food is good. Pool is great for kidsGenuine Expedia guest review
"Conserve Energy, turn down the AC...."
We walked into our assigned room and it was like walking into an icebox! We quickly adjusted the controls, but after some minutes, realized they were not working. After calls to the front desk, the bellman brought us extra blankets and a thermos of horrible tea. Unfortunately, by then we were too cold to get comfortable. Would have stayed for breakfast, […] but realized the dining room was also cold, and still feeling the effects of a cold room; we quickly exited the hotel the following morning. In my opinion, there is no need for the excessive AC. Read moreGenuine Expedia guest review
It was a great stay the staff was friendly. We where there for the Cirque Du Soleil. The staff showed us how to get there. Plus my daughter left her phone charger in the room we stayed in and they had it shipped out for us. We will go back again.Genuine Hotels.com guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata Hello Patrick I am delighted to hear how you enjoyed your stay at The Holiday Inn & Suites Ottawa Kanata and for noticing and acknowledging our teams' commitment to delivering superlative service. I would like to thank you for staying with us and I do hope you will do so again in the near future. Warm Regards Alana Haining Assistant General Manager
"Our fave hotel in Kanata"
We always stay here when we take little getaways to the City. CLose to shopping, food and movies...wife likes the gym. We love when we get Room 625, it's like "our room".Genuine Expedia guest review
"Exceeded all expectations."
Nice clean rooms, service consistently great, restaurant convenient and food was excellent. Highly recommended.Genuine Hotels.com guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata We're glad that you found our hotel and your guestroom so clean and comfortable during your recent stay. We pride ourselves on being able to offer a "home away from home" for all our guests. We look forward to welcoming you back on your next stay and hope you will take advantage of all our amenities again! Warm Regards, Alana
nice clean hotel , very friendly accomodating staff on all levels .superb location close scotia bank place (10-15 cab).What surprised me most is hotel is located right next to huge shopping center that also has theatre , several restaurants (moxies , montana's ,boston pizza to name a few )Will definately use hotel in the future and will recommend it […] to friends family .A+ Read moreGenuine Hotels.com guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata Dear Randy Thank you for your wonderful feedback on your recent hotel stay. We are pleased to know that our friendly, accommodating staff helped to make your stay an enjoyable one! Our convenient location is definitely a bonus when attending an event at Canadian Tire Centre or relaxing at the Kanata Centrum featuring over 50 shops and restaurants. We look forward to welcoming you back in the future! Warm Regards, Alana
"They have the market on location in that area."
Please, please get rid of those small pillows!! The room and bathroom is VERY small. Strange for an Ottawa hotel and you pay the same. The restaurant was recently renovated and its atmosphere is quite nice but food is lacking, breakfast and dinner was disappointing. There is a girl that works the front desk that is wonderful.Genuine Expedia guest review
Comfortable room, reasonable restaurant. Casey's nearby was good restaurant. Free wi-fi worked well.Genuine Hotels.com guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata Dear DT Thank you for taking the time to provide us with your feedback from your recent stay at Holiday Inn & Suites Kanata. We're so glad that our location and free internet service made your stay an enjoyable one! We look forward to welcoming you back on your next stay . Warm Regards, Alana
"Expensive , no breakfast and no easy access to Hwy"
Okay but price was high and room service very expensive!Genuine Hotels.com guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata Dear Peter Thank you for providing us with your feedback of your recent stay at Holiday Inn & Suites Kanata. Our onsite restaurant has recently undergone an extensive renovation and we are proud to offer a la carte breakfast, lunch and dinner options to all our guests. We look forward to welcoming you back again to enjoy the dining experience in our hotel restaurant. Warm Regards, Alana Haining
The location of the hotel was perfect! Close to shopping and restaurants/entertainment, and a perfect distance from the Scotiabank Place. Staff were exceptionally friendly and even took the time to call up to the room to ensure we were satisfied with the room. I will certainly be booking my next stay at the Holiday Inn and Suites in KanataGenuine Hotels.com guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata Thank you very much for your wonderful feedback about our hotel and staff. We're glad that you were able to use our convenient location, close to the highway and a multitude of shops and restaurants, to its full advantage. We look forward to welcoming you back again when your travels bring you to the Ottawa-Kanata area again! Warm Regards, Alana
"Lose the Double beds !!"
The hotel is in an excellent location - can walk to shopping and restaurants. The front end staff were very polite and courteous. A bit disappointed to see that they still have double beds...seemed really small. Most hotels hae replaced double beds with queen size beds. Otherwise a very pleasant stay.Genuine Expedia guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata Dear GnS Thank you for taking the time to provide us with your feedback from your recent stay at Holiday Inn & Suites Kanata. We're so glad that our location within walking distance of over 50 shops and restaurants made your stay an enjoyable one! We look forward to welcoming you back on your next stay ; perhaps in one of our queen suites featuring a queen sized bed and separate living area with full pull out couch Warm Regards, Alana
"Heart of Kanata"
Great. We got an upgraded room when we arrived and stayed in a suite. In walking distance to shopping.Genuine Hotels.com guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata Dear Traveller We're so glad you enjoyed your stay at Holiday Inn & Suites Kanata. Our location within walking distane of over 50 shops and restaurants certainly gives you plenty to do while in the Kanata area. We look forward to seeing you at our hotel again in the near future! Warm Regards, Alana
Short but great stay. Staff was fairly friendly and helpfull. Would stay again if on the area.Genuine Expedia guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata Thank you for taking the time to let us know that you enjoyed your stay with Holiday Inn & Suites Kanata. We're very proud of our staff and are pleased that they were able to provide you with excellent customer service. Warm Regards, Alana
"Nightmare stay softened by excellent staff"
Our 4-year old daughter caught a stomach bug and was throwing up all night in the room. The staff was helpful throughout the night and into the next day, bringing up new linens, providing directions to late-night pharmacies, and extending our checkout times. They even packed up our breakfast to go when we had to take the little one to the hospital. […] Fantastic, empathetic service. Read moreGenuine Expedia guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata Wow, travelling with children doesn't always work out as planned! As difficult as your expereince was were very glad our excellent staff was able to make your stay a bit easier. We hope you'll join us again in the near future when you will be able to relax and enjoy our hotel and facilities, maybe your daughter will feel up to taking a dip in the pool or a walk over to the Kanata Centrum for some shopping and entertainment! Warm Regards, Alana
Went to the sens game, perfect place to stay! close and convenient.Genuine Hotels.com guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata Dear Kyle We're so glad that our location close to Scotiabank Place was convenient for your recent visit to Kanata. We're excited to know that you consider our hotel 5 star worthy and look forward to welcoming you back again soon! Warm Regards, Alana
"Close to Scotiabank Place"
Hotel was clean and comfortable. Loved the layout of the room. Close to shopping and Scotiabank Place. Great stay!Genuine Hotels.com guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata Dear Deb We're so glad you enjoyed your recent stay at Holiday Inn & Suites Kanata. We pride ourselves on offering a clean comfortable "home away from home" for all our guests! We look forward to welcoming you back on your future stays in the Kanata area. Warm Regards, Alana Haining
"Great location, beds just too uncomfortable."
Family of four visited the hotel, one room with two double beds. Room offered all amentities required however the double beds are just not comfortable with two people. We could have opted for two rooms with queen bed in each but that would have been double the price. Overall nice hotel, great location, just wish the bed was more comfortable.Genuine Expedia guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata Hello Steve Thank you for staying with us on your recent visit to the Ottawa-Kanata area and for rating us 4 out of 5 stars because of "your overall experience and our great location". My sincere apologies that our double beds did not meet your expectations. For your comfort, I would suggest one of our queen suites with a queen bed in the bedroom behind french doors, a sofa in the main area that pulls to a double and upon request we can provide a roll away bed as well. I do hope we may have the opportunity to have you stay with us again. Warm Regards Jennifer Major
"very nice staff and property"
loved it... nice staff and propertyGenuine Hotels.com guest review
"the Best Ever!"
It was the best stay at any hotel ever! Clean well lit, friendly staff accomadating. I give it a 5 and I travel a lot. Hassle free!Genuine Hotels.com guest review
"Wonderful stay in the city!"
My boyfriend and I went to Ottawa for a short vacation and loved our stay here! The service at the front desk was excellent and quick and our room was amazing. We were in a corner room with a queen bed and it seemed like it had much more space than a lot of the pictured I'd seen online. The bathroom was small but adequate. The sink was a bit of an issue; […] when you wash your hands, the water goes all over the counter, but I have seen the hotel address this issue in other reviews before I went so it wasn't a big surprise. We took our car figuring we would need to drive everywhere but everything is within reasonable walking distance. The only thing we drove to was the Civilization museum across the river. My only real disappointment was the fact there wasn't an extra sheet on the bed, just the comforter. Thankfully, the room had in-room temperature control and we were able to get it just right for a wonderful sleep. We both agreed that if we ever decided to come back, we would book this hotel again! Read moreGenuine Expedia guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata Hello I am delighted to hear how you enjoyed your stay at The Holiday Inn & Suites Ottawa Kanata and for noticing and acknowledging our teams' commitment to delivering superlative service. I would like to thank you for staying with us and I do hope you will do so again in the near future. Warm Regards Jennifer Major
"March break night getaway-disappointed in hotel :("
I think the overall location and finishes of the hotel are good but was surprised that the heating system was quite noisy at night and kept us up (along with the mini-fridge compressor kicking on and being noisy too). The hotel pool is quite small and very little area for parents to sit while the kids swim and was very hot in there (great if you are […] swimming but not if you are just supervising). The beds are comfortable but being only doubles makes sleeping not as comfortable (my son moves around in his sleep too much! - queens would have been better). I would likely look for an alternative hotel next time when coming to the Kanata area considering the weekly price was quite high given the above experience. Read moreGenuine Hotels.com guest review
Check in was efficient and friendly Room was clean and adequate. but a little narrow if one was using the non bedroom area. Restaurant was adequate but needs some zip! Wine was overpriced. On check out the staff was helpful re directions Overall rated very good.Genuine Expedia guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata Dear Bob Thank you for your overall rating of "very good". We appreciate you staying with us while you were visiting the Ottawa-Kanata area and I do hope you will stay with us again.
It was a nice hotel and the location was great, close to many restaurants and shoppingGenuine Expedia guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata Thank you very much for staying with us and for sharing your comments. I am happy to hear that you were able to enjoy the many shops and restaraunts conveniently located nearby in The Kanata Centrum. I hope you will stay with again if you find yourself in the Ottawa-Kanata area.
"Great place very friendly"
We were in Ottawa for a funeral. The staff were very friendly and compasionate. We followed the evening with an amazing meal at the restaurant - the BEST steak i have had in a long time.Genuine Hotels.com guest review
"Good location for night life"
Location of the hotel was very convenient for my on-site business trip. At nice lots of places to eat were available within walking distance. A decent selection. The hotel was also very nice, and the breakfast that was included with my room was very good -- table side service with lots of coffee :) Would definitely stay again.Genuine Hotels.com guest review
"At last a true quality Hotel"
From the time we arrived to the moment we left, we were greeted and treated with curtiousy and respect. The staff were very helpful and knowledgable when assisting us in making travel plans to the Scotiabank Palace... I would definatley reccommend and book another stay at this very fine hotel...Genuine Expedia guest review
Response by Holiday Inn Hotel & Suites Ottawa Kanata I am delighted to hear that you have "At Last, Found A True Quality Hotel". Our team is commited to providing our guests with a truely memorable experience by delivering superlative service and creating Great Hotels, Guests Love. I hope we will see you again soon.
"Great, clean facility and friendly staff"
Enjoyable.Genuine Hotels.com guest review
fine hotel, nice dining, close to Scotia Bank PlaceGenuine Hotels.com guest review
"A Good Find"
The staff are very friendly, the hotel is clean and has a good pool and whirlpool. Would stay there again. Also has free parking and wi-fi.Genuine Expedia guest review
Staff was very accomodating. The pool/hot tub was nice and relaxing. The rooms were clean and renovated. The restaurant had a good breafast and easy on the wallet too :)Genuine Expedia guest review
"convenient to get to hwy 417, shopping around area"
Other than the failure to replace used up shampoo/conditioner, service was great. Rooms are a little small, but mattresses were comfy.Place was clean.Genuine Hotels.com guest review
"Ok except fot bathroom layout"
Generally ok but the bathroom was poorly designed. There was no place to put cosmetic items or to lay out a shaving kit in the inner bathroom where the sink and tub are, only the precarious edge of the sink. Very awkward.Genuine Hotels.com guest review
"close to highway and restuarants"
stay was great rooms were comfyGenuine Hotels.com guest review
"Not your average cookie cutter hotel!"
The check-in and service at all points we wonderful. The big franchises can sometimes disappoint due to inconsistency, but this hotel is a fabulous value and a delight to stay at.Genuine Hotels.com guest review
"Chillin at the holiday inn"
The pictures of the pool looked amazing online but the real deal was far from luxurious. The hot tub was luke warm with 'jets' that barely had any pressure. As far as the rooms go they were gorgeous and nicely cleaned, although the maids began cleaning a little to early for comfort at 9amGenuine Hotels.com guest review
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