"Nashville for the night"
Came in town for one night and the hotel was decent. The staff was kind and helpful. The room was a bit dated but fully functional and in a great location.Genuine Expedia guest review
Response by Extended StayAmerica Nashville - Vanderbilt Bud - Thank you so much for posting a review of our property. I am glad to read that you were pleased with your stay overall and found the staff to be kind as well as helpful. As well, we are happy to announce that we will be renovating the entire property in November. We would love to have you visit us again, after this is complete, should your travels bring you back to our area!
"It Is what it is."
Time to change the stained carpet in the rooms!Genuine Hotels.com guest review
I arrived several hours early in the rain on my motorcycle. The staff was very friendly and helpful, and got my room ready very quickly so I could change and dry off. Will definetly stay here again when in town.Genuine Hotels.com guest review
The staff was very friendly, but our room was disgusting. The carpet was wet. The toilet and ceiling was leaking. There was md growing on the countertop. Very gross!Genuine Hotels.com guest review
rooms nice, bed pretty comfy for a hotel. when i checked in they didn't ask to see my ID or credit card i purchased the room with, so that kind of worried me. but at night you needed your room key to even enter the hotel, which i liked.Genuine Hotels.com guest review
"Never Never Never Again"
I cannot begin to express my dis-satisfaction with Stay America. It was my first and last stay at your establishment!Genuine Hotels.com guest review
"Service not great, but OK for the price"
The hotel is the least expensive in the area (that was available). It is within walking distance to the Vanderbilt campus, but the walk is a little long. We didn't have any major problems, it was clean and maintained well enough, but the service was terrible. The desk employees were not friendly or very helpful. Also, be aware that they do not have […] cribs for infants, so bring your own. Read moreGenuine Hotels.com guest review
"Cheap rate, poor service"
The hotel is located in a convenient area for those visiting Vanderbilt. The rate is cheap. But that's about all. You get what you pay for. The service is minimal (although the hotel staff is OK). Rooms are not very clean. Things look very drab. If you want to save money, this is the place for you. But don't expect too much.Genuine Expedia guest review
Response by Extended StayAmerica Nashville - Vanderbilt I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were disappointed with your stay at our hotel. To uphold our company's high standards, the staff and I will be working to improve our customer service. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
"Conveniently located & reasonably priced"
We needed a room in or close to downtown Nashville for just one night, since downtown hotels were running at about $300 a night we decided to opt for a place a little further from the heart of downtown. This hotel was conveniently located and reasonably priced. One of the biggest issues we had with it was that there was NO ice machine. What hotel doesn't […] have an ice machine?! It wasn't the cleanest or nicest room I've ever been in, but it wasn't awful dirty either. Read moreGenuine Hotels.com guest review
Response by Extended StayAmerica Nashville - Vanderbilt Thank you so much for posting a review of our property. We apologize that we do not have an ice machine onsite; however, we do offer trays in all of the freezer's for guests to use. Still, I am very happy that you enjoyed our location, close to the heart of downtown Nashville. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future
We stayed just one night in Nashville and had a fabulous trip. The hotel called a cab for us and the trip to Broadway (where all the bars are) was only 5-10 min away. The front desk staff seems a bit unprofessional, nice but not fully trained, but that would not deter us from staying here again.Genuine Hotels.com guest review
This hotel is in a good location and priced well compared to other hotels in the area. It's definitely nothing fancy, but it works if you are just looking for a place to crash.Genuine Hotels.com guest review
"Okay, but not great"
The front desk attendant was less than pleasant. Another guest complained to me about her. The sink was damaged and was not fastened correctly, leaving a gap.Genuine Expedia guest review
"Nice Location....No Ambiance"
The hallways and elevators smelled of cigarette smoke and were unheated. There was just an overall dark, dreary look about the place. The window in my bedroom was so badly installed that you could feel the wind blowing...not a little breeze but a wind! This was on the third floor by the way...I was afraid to touch it.Genuine Expedia guest review
"Ok if you're desperate"
Busy weekend in Nashville so we were glad to get a room, but its overpriced. Old carpet, no daily maid service, tubs didn't drain well, crummy "to go breakfast" (instant oatmeal packets & coffee flavored water in the lobby), and paper thin blankets and towels. Be sure to take your own shampoo, hand cream, those aren't provided.Genuine Expedia guest review
"not a restful night"
The staff was very friendly and the location is o.k. The room was clean and simple and could do with a fresh coat of paint. All to be expected for the price.The bedcovers were thin and nylon. We both got cold during the night and after socks and sweatshirt didn't help had to turn the air conditioning on, although it was a perfect spring night for not […] having to do so (high 40's). The floor boards creaked like crazy and we were unlucky enough to have a "night owl" staying in the room above who paced back and forth until 2:30 am and started again at 6 a.m. We heard every movement. Would not recommend staying here. Read moreGenuine Hotels.com guest review
This hotel was one of the worst hotels I have ever stayed in. Room was not ready @ 7pm! Room was old, cold, stale, and low class! Staff were useless and not educated! The only good thing is the location. Never will stay again and will tell everyone I know to avoid this place!Genuine Hotels.com guest review
"Perfect for what we needed"
Simple hotel for simple people. Not a very high maintenance person and really just needed somewhere to sleep. The room itself was very clean, comfortable, quiet. Nothing special about the room but we didn't need anything special. Very satisfied and next time i come in the Nashville area I will choose this hotel. Only a 5 minute cab ride to down town […] which was perfect. Read moreGenuine Hotels.com guest review
"Nota good experience"
I wouldn't recommend this hotel to Anyone. They overbooked and didn't have a room for us until 2 hours after we got there. Not a good experience at all.Genuine Expedia guest review
"Ok in a pinch"
Bored staff. Boring room. Good location and ok price when everything else in town is sold out.Genuine Expedia guest review
"College basketball trip"
It was nice had kitchenette just right close to the college we had time to rest in between events. The hotel was overall a hit for us. Be back around graduation.Genuine Hotels.com guest review
It's main draw is affordability. Over stressed reception clerk; one of housekeeping crew of 2! Didn't show on Sat so rooms unavailable. I'll pay a bit more elsewhere next visit to NashvilleGenuine Hotels.com guest review
"Basic, but comfortable"
The front desk staff was exceptionally pleasant and helpful. The room was not fancy, but very clean. You do not get maid service every day. The "grab & go" breakfast was very helpful. The only complaint we had was that smoking and non-smoking rooms are mixed up on the same floor, so although we were in a nonsmoking room, the people across the hall were […] smoking and we could smell it with our door closed. Also, there is no gym or fitness equipment available. Loved the full kitchen. Read moreGenuine Expedia guest review
"I won't stay here again."
This room WAS NOT worth $100 per night. The Refrigerator was broken. They advertise Showtime and it was not available.Genuine Hotels.com guest review
"All the basics for a reasonable price."
Entire ouside was being re-painted during my stay. Slightly inconvenient, but also an indication that they take care of the place. It's not fancy but clean and functional. I did not need the extended stay amenities (stove, fridge, etc.), but everything you could possibly need to live there is included. It's also easily accessible from I-40 and I-440, […] and you can be downtown in 10-15 minutes. There is a limited amount of sheltered parking. There is no pool, restaurant, or bar, but it's a respectable neighborhood with plenty of restaurants in the area. If you want those on the premises, look elsehwere. Read moreGenuine Expedia guest review
"Three minutes away from where we needed to be."
Other than the room smelling musty, it was nice. Close to where we needed to be and the late arrival wasn't a problem at all.Genuine Hotels.com guest review
"Comfortable and close!"
Great location! Was there for New Years and it was a pretty cheap cab ride to downtown and near lots of restaurants! We even walked to a Vandy basketball game. :)Genuine Expedia guest review
"Safe area, less than satisfying rooms"
There were many broken fixtures in out room, taking away from the overall effect of the room. You can tell it is an "extended stay" hotel and that people stopped taking care of the rooms. The outside does not match the inside. We called the front desk to ask for extra pillows because we were only given two very flat pillows and the front deal attendant […] told us she didn't have any extra. Upon further questioning she told us she was too busy to look and get us extra pillows. It seems to me that they were inadequately staffed. I did not feel a warm welcome upon checkin to begin with. Overall, we were just looking for a place to crash for the night. We paid for the safety of the location, not the quality of the hotel. Read moreGenuine Expedia guest review
"Great for family, students and travelers"
Comfortable, safe and excellent location. Great places to eat are nearby and very accessible to the downtown area.Genuine Expedia guest review
"Terrible hotel & customer service"
The bathtub faucet was broken. The silverware in the drawers was bent so bad you couldn't use it. Had to bring our dirty towels & bed sheets to front desk to exchange them. The staff was unfriendly almost like we were bothering them when we asked them to call us a cab. I called Extended Stay Hotel customer service # to complain that someone was in our […] room without permission, nothing was taken we kept our valuables with us, but they were looking. I have stayed her 2 times in the past that is why I stayed there this past time. Never again will I stay there or at another Extended Stay hotel. Read moreGenuine Expedia guest review
From the moment we walked in, the employee behind the desk made us wait a good 5 minutes while she gave the maid directions. The room had hair on the counter in the kitchen. Cigarette burns on the comforter in a non smoking room, which smelt like smoke all the way down the hallway. There was no secure entrance at night. No ice in the building. We went […] to our room, stayed 5 minutes, and walked back out. Called the hotel after we left, and left a message for the manager to call, but never received one. Read moreGenuine Hotels.com guest review
"Good stay for low price"
Enjoyable easy stay at extended stay in Nashville. Clean room, good service. I've stayed here once before 2 years ago and it is always worth it!Genuine Hotels.com guest review
"Gross and dirty !"
Well if you like beer soaked carpet throughout, yellow stains on the sheets and generally nasty ...you will enjoy your stay. But it is very close to Vanderbilt and the front desk folks were friendlyGenuine Hotels.com guest review
Hi, My experience in your hotel was awful. Your desk clerks (Marisa) was completely uninterested, uncommunicative, & incompetent! While i now realize that your housekeeping policy is different from other hotels, it would have been nice to be informed when we checked in that rooms are not cleaned, or at the very least "freshened" up daily unless guests […] are staying 6 days or longer. The first room we were given had not been cleaned, the bed was unmade, bathroom a mess.... I called the front desk and was told to come return the keys and we would get a different room. No apology, nothing. When we requested fresh towels, we were told we would get new towels when we brought our used towels down to the front desk. One day we returned to our room & found that our room keys didn't work! When I called the front desk I was told to bring them down & she would give me "new" keys, no explanation as to why they suddenly stopped working! When I asked why or how this happened, Marisa's response was, "oh, maybe your check out date is wrong in the computer or sometimes they just do that" The attitude by alm Read moreGenuine Hotels.com guest review
Everything work well except we had a really hard time getting taxi's to show up.Genuine Expedia guest review
Good basic hotel room. It is an extended stay so bring your own soap. Great value!Genuine Expedia guest review
"Close to Vanderbilt - clean, quiet place to sleep"
It was fine. I usually stay at more upscale hotels, but for this trip I was attending a meeting on the Vanderbilt campus. It unfortunately was right before alum weekend, so hotel room prices in the area were outrageous. This was a close, clean, adequate hotel room. All I needed to do was get ready for the meeting, then sleep there; it was fine for that […] purpose. Read moreGenuine Hotels.com guest review
It was noisy, we didnthave water for almost 2 hiurs after getting checked in due to "maintenance" issues and then l was awakened by a man in my room "checking sprinklers"!! I was working night shift & had do not disturb sign on door but apparently he couldnt read. Was very disappointed w/ this hotel considering the outside was gorgeous and the surrounding […] area was so convienientto work. Notsure if l would stay again. Read moreGenuine Hotels.com guest review
"Close to Vanderbilt University"
Had requested a crib ahead of time. When we confirmed a crib, they said they don't have cribs. Or rollaways. Bathroom and kitchen was poorly cleaned, If the prices weren't half of surrounding hotels, none of our family would stay there again. We won't, but our grown kids might.Genuine Hotels.com guest review
"Comfortable and clean"
It's a convenient place to stay. Fair value for the money.Genuine Expedia guest review
This hotel was nice and clean.. In the university area, so it was about 4-5 miles from downtown so we caught the bus.. A 2 - 3 minute walk for something to eat.. Really quiet area but would of love to be closer to downtown..Genuine Hotels.com guest review
"Perfect for a Vanderbilt trip!"
We were so close to so much, everything was walkable, and I got to bring my cat! The only bad thing was the smoking. There was no rhyme or reason to where smoking rooms were placed and that bothered me quite a bit. I loved the kitchen, the bathroom and the television service. The bed was a bit older, but fine. Very comfortable and clean. I will definitely […] stay there again when I re-visit the campus this fall! Read moreGenuine Hotels.com guest review
"Decent, Basic Hotle"
The hotel is basic, fine, no frills, relatively clean. The front desk staff was ok. Not overly friendly. Hallways were hot, but room AC worked well. Make sure you nderstand there is no maid service unless you stay 7+ days.Genuine Expedia guest review
Its alright, nothing special. It is a good place if you are looking for a quick day or 2 stay and do not plan on hanging out in the hotel. The room was not bad, the AC worked great, the shower was hot and you get yourself a nice kitchenette. It is only 2-3 miles from downtown Nashville so it is a quick commute. I would stay here again.Genuine Expedia guest review
"Cheap stay for Nashville area"
For an extended stay hotel, the kitchenette supplies were inadequate. I was most annoyed by the lack of dish detergent, which would be a simple addition and a convenience for travelers who are not be carrying their own. There is also no shampoo supplied in the bathroom. Our refrigerator was not cold enough to store food. Overall, the price is low, but […] the accommodations need improvement. Read moreGenuine Expedia guest review
"Try someplace else"
The hotel itself was Ok but our night of trying to sleep was dreadful. We woke up several times because of the occupant above us walking around in their room.I couldn't believe footsteps could be so loud, there must have not been much between the floorsGenuine Expedia guest review
Happy with the hotel especially the dishwasher in the kitchen.Genuine Hotels.com guest review
The hotel was located in a great part of Nashville very close to downtown, Greer Stadium, and all kinds of restaurants. Very clean. The only problem I see is that if you like pillows you need to take a couple of extra ones. I will stay there again.Genuine Expedia guest review
"Good location for a reasonable price"
The room was nice and the bed was comfortable. However, our non-smoking room smelled like smoke. I didn't like the fact that we had to go to the front desk to ask for additional towels and toiletry items, but the people at the desk were very friendly.Genuine Hotels.com guest review
"Free parking but we had to take the car into N"
Big room, cooking facilities, a bit shabby but OK. No breakfast. Free parking but then we had to drive into Nashville and pay anyway.Genuine Hotels.com guest review
I'll make this short and to the point.. After the original hotel we wanted to stay at was completely booked, a booking agent I contacted over the phone through hotels.com suggested this hotel. The only positive thing to say about Extended Stay America - Vanderbilt was the location was great, so close to all the great things to do in Nashville. The negatives... […] Our room was disgusting, dirty hand prints all over the walls, there were bloodstains on our bedsheets and cigarette burns on one of the pillow cases. When we brought the sheets downstairs to show the front desk staff, the woman behind the desk didn't apologize and seemed annoyed to have to grab us a different set of sheets. Everyone we encountered at the desk was unfriendly (that is if you could even get in contact with someone, half of the time no one was ever behind the desk), they seemed irritated when we asked for a taxi to be called to come pick us up. I would NEVER stay at this hotel again, I've stayed at hostels in other cities that were better quality and more accommodating than this place. Don't waste your money on this dump. Read moreGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )