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  • Mercure Hotel Windsor Auckland
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1 room,  2 adults 
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Room 1:

Mercure Hotel Windsor Auckland - Auckland

-36.845517, 174.766389
3.5 stars
58-60 Queen Street, Auckland, New Zealand ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $82
Price Match Guarantee
3.6 224 5

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    Mercure Hotel Windsor Auckland
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    Landmarks near Mercure Hotel Windsor Auckland

    • Westfield Downtown Shopping Centre Hotels - Auckland 110 yards
    • Britomart Transport Centre Hotels - Auckland 200 yards
    • Auckland Britomart Station Hotels - Auckland 230 yards
    • Queen Street Shopping District Hotels - Auckland 240 yards
    • Britomart Hotels - Auckland 260 yards
    • All landmarks in Auckland

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    Overview of Mercure Hotel Windsor Auckland - Auckland

    Location.
    Situated in the heart of Auckland, Mercure Hotel Windsor Auckland, a family-friendly hotel, is within walking distance of Westfield Downtown Shopping Centre, 360 Discovery Cruise, and Queen Street Shopping District. Also nearby are DFS Galleria Auckland and Britomart.

    Hotel Features.
    Mercure Hotel Windsor Auckland has a spa tub, a sauna, and a fitness facility. Wireless and wired high-speed Internet access is available in public areas (surcharges apply) and a computer station is located on site. This 3.5-star hotel features business amenities including a 24-hour business center and a meeting/conference room. This family-friendly hotel offers a restaurant and a coffee shop/café. The staff can provide concierge services, tour/ticket assistance, and tour assistance. Additional amenities include multilingual staff, laundry facilities, and coffee/tea in the lobby. Guest parking is available on a limited first-come, first-served basis (surcharge). This is a smoke-free property.

    Guestrooms.
    The 79 air-conditioned guestrooms at Mercure Hotel Windsor Auckland include minibars and safes. Wired high-speed Internet access (surcharge) is provided. Televisions are equipped with satellite channels. All accommodations provide desks, complimentary newspapers, and direct-dial phones. Bathrooms offer showers and hair dryers. In-room refrigerators and coffee/tea makers are provided. Additional amenities include irons/ironing boards and clock radios. In addition, housekeeping is offered daily and amenities available on request include wake-up calls.

    Image of Mercure Hotel Windsor Auckland, Auckland
    3.6 out of 5 Good (224 reviews)
    (Neighborhood average 3.9)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    Room over all was good, did not clean coffee cups or restock second day. There was lots yelling and what sounded like partying into wee hours. Had make... sure window was closed. Would stay there again if return to NZ. by a Hotels.com guest on 05/18/12

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $82
    Nights
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    Deluxe, Two Double Beds

    Deluxe, One Queen Bed

    Standard, One Queen Bed

    Standard, One Twin Bed

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Check-in time starts at: 2 PM
    • Minimum check-in age is: 18
    • Check-out time is: 11 AM
    • Pets not allowed
    • American Express
    • Diners Club
    • JCB International
    • MasterCard
    • Visa

    Amenities

    • General
    • Air-conditioned public areas
    • Coffee shop or café
    • Elevator/lift
    • Microwave in lobby
    • Restaurant
    • Smoke-free property
    • Suitable for children
    • Television in lobby
    • Total number of rooms - 79
    • Umbrellas
    • See more facilities
      • 24-hour business center
      • Babysitting or childcare (surcharge)
      • Computer station
      • Conference center
      • Luggage storage
      • One meeting/conference room
      • Parking limited (surcharge)
      • Self parking (surcharge)
      • Smoke-free property (fines apply)
      • Tours/ticket assistance
      • Wired (high-speed) Internet access - surcharge
      • Wireless Internet access - surcharge
    • Rooms (all rooms include)
    • Blackout drapes/curtains
    • Clock radio
    • Cribs/infant beds available
    • Desk
    • Electronic/magnetic keys
    • Hair dryer
    • In-room safe
    • Iron/ironing board
    • Rollaway/extra beds available
    • Shower only
    • See more room details
      • Air conditioning
      • Coffee/tea maker
      • Complimentary newspaper
      • Daily housekeeping
      • Direct-dial phone
      • Minibar
      • Refrigerator
      • Satellite TV service
      • Wake-up calls
      • Wired high-speed Internet access (surcharge)
    • Services
    • Currency exchange
    • Fitness facilities
    • Laundry facilities
    • Multilingual staff
    • Parking (surcharge)
    • Safe-deposit box at front desk
    • Sauna
    • Self parking
    • Spa tub
    • Tour assistance
    • View more services
      • Airport transportation (surcharge)
      • Breakfast available (surcharge)
      • Coffee/tea in lobby
      • Complimentary newspapers in lobby
      • Concierge services
    • Business & Event
    • 24-hour front desk
    • Business services
    • Dry cleaning/laundry service
    • Room service (24 hours)
    • Accessibility Features**
    • Accessible bathroom
    • Accessible path of travel
    • In-room accessibility
    • Roll-in shower

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    National rating

    Official New Zealand Rating provided by Qualmark®
    Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 3 star plus and is displayed on this page as 3.5 stars.
    Official New Zealand Rating provided by Qualmark®

    Dining

    Continental breakfasts are available for a surcharge and are served each morning in the restaurant between 6 AM and 10:30 AM.
    Vault Restaurant - This restaurant specializes in local cuisine and serves breakfast only. Guests can enjoy drinks at the bar.
    In-room dining choices include dinner, late night fare, and light snacks, available from 24-hour room service.

    Recreation

    Recreational amenities at the hotel include a spa tub, a sauna, and a fitness facility.

    Notification and fees

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Breakfast fee: NZD 15 per person (approximately)
    • Fee for in-room high-speed Internet (wired): NZD 30.90 (for 24 hours, rates may vary)
    • Fee for wireless Internet in all public areas: NZD 5.10 (for 30 minutes, rates may vary)
    • Deposit: NZD 100 per stay
    • Rollaway beds are available for an additional fee

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in Auckland, New Zealand
      of
    -36.845517, 174.766389
    Hotel coordinates:

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    Mercure Hotel Windsor Auckland Auckland CBD

    A short guide to Auckland CBD

    On a peninsula overlooking scenic Waitemata Harbour, Auckland CBD is not only the country’s major business centre, but plays host to a concentration of artistic and cultural venues in addition to nightlife precincts. In more recent years, much of the waterfront has been reclaimed for high-end residential apartments, trendy cafes and bars, marinas, and public recreational use.

    see all hotels in Auckland

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Westfield Downtown Shopping Centre - 100 yards
    • Britomart Transport Centre - 200 yards
    • Auckland Britomart Station - 200 yards
    • Queen Street Shopping District - 200 yards
    • DFS Galleria Auckland - 300 yards
    • Auckland Ferry Terminal - 300 yards
    • Britomart - 300 yards
    • High Street - 300 yards
    • St. Patrick's Cathedral - 300 yards
    • 360 Discovery Cruise - 300 yards

    3.0+ mi

    • Auckland Intl. Airport (AKL) - 11 miles
    • Ardmore, New Zealand (AMZ) - 17 miles
    All hotels in Auckland, New Zealand
    Reviews
    • All (224)
    • Business (15)
    • Romance (7)
    • Family (18)
    • Friends (12)
    • Other (172)
    3.6 / 5
    Good

    Score breakdown (from 224 reviews)

    • 5.0
      (49)
    • 4.0
      (89)
    • 3.0
      (47)
    • 2.0
      (24)
    • 1.0
      (14)

    Average rating for:

    • Cleanliness
      3.9
    • Service
      3.8
    • Comfort
      3.6
    • Condition
      3.5

    Reviews: Overall

    • < Previous
    • Page 1 of 5
    • Next>
    Mercure Hotel Windsor Auckland - Auckland
    1.0 / 5
    Poor
    "A dump"

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      1.0
    • Condition
      2.0
    Our room was onthe first level. Window was painted over and did not open, no air conditioning and it was next to an all night disco that vibrated the wall! There is no restaurant or bar like it says in the web page! The nearby Mercure hotel on Customs street looked a 100 times better. Do not book the Mercure Hotel Windsor.
    Genuine Expedia guest review
    Response by Mercure Hotel Windsor Auckland Dear Guest Thank you for writing a review. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Kind Regards, Amanda, Manager
    Other trip
    Feb 28, 2013
    BT
    US

    Mercure Hotel Windsor Auckland - Auckland
    3.0 / 5
    Good
    "a bed thats about it"

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      2.0
    okay, no breakfast as stated by website and parking does not exist . eigth floor "upgrade" only accessable by 7th floor via stairs.
    Genuine Expedia guest review
    Response by Mercure Hotel Windsor Auckland Dear Guest Thanks for writing us a review. Just to clarify we do have a self service parking option with a local car-park at $25 per 24/hour period. Kind Regards, Amanda, Manager
    Other trip
    Jan 2, 2013
    A Traveller
    US

    Mercure Hotel Windsor Auckland - Auckland
    3.0 / 5
    Good
    "Good location"

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      3.0
    Great location and good price! Don't ask them to book a shuttle for you though...
    Genuine Expedia guest review
    Response by Mercure Hotel Windsor Auckland Dear Guest I am glad you were able to take advantage of our amazing location and that you found the hotel to be good value for money. Thanks for writing us a review. Kind Regards, Amanda, Manager
    Other trip
    Jun 16, 2012
    spoony
    US

    Mercure Hotel Windsor Auckland - Auckland
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Room over all was good, did not clean coffee cups or restock second day. There was lots yelling and what sounded like partying into wee hours. Had make sure window was closed. Would stay there again if return to NZ.
    Genuine Hotels.com guest review
    3 night trip in May 2012
    A Traveller
    US

    Mercure Hotel Windsor Auckland - Auckland
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Dec 2011
    A Traveller
    US

    Mercure Hotel Windsor Auckland - Auckland
    4.0 / 5
    Excellent
    "4stars"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Its unfortunate the continental breakfast wasnt inclusive, hotel was accommodating at best. Kia Ora
    Genuine Expedia guest review
    Other trip
    Jan 11, 2012
    A Traveller
    US

    Mercure Hotel Windsor Auckland - Auckland
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Dec 2011
    A Traveller
    US

    Mercure Hotel Windsor Auckland - Auckland
    5.0 / 5
    Outstanding
    "Nice hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Nice and clean hotel and helpful stuff, we enjoyed our 5 days stay in Auckland.
    Genuine Hotels.com guest review
    5 night family trip in Sep 2011
    A Traveller
    US

    Mercure Hotel Windsor Auckland - Auckland
    4.0 / 5
    Excellent
    "bad internet"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    this is a nice hotel, the staff is very friendly, rooms are clean and reasonable for the price, if you need an internet connection however get yourself another room, it will cost you 30-40 dollars a night to connect from this one.
    Genuine Hotels.com guest review
    1 night family trip in Aug 2011
    deepharbor v
    US

    Mercure Hotel Windsor Auckland - Auckland
    4.0 / 5
    Excellent
    "Stuck in Auckland"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Great service and location.
    Genuine Expedia guest review
    Other trip
    Jun 27, 2011
    A Traveller
    US

    Mercure Hotel Windsor Auckland - Auckland
    1.0 / 5
    Poor
    "Mercure Hotel Windsor"

    • Cleanliness
      2.0
    • Service
      1.0
    • Comfort
      2.0
    • Condition
      1.0
    We arrived early (before midday). We booked straight into our room. Very pleased with the room etc. - not really high class but for us very comfortable & great value for money. The location of the Hotel was very good - busses, trains & shopping etc. We were delayed 3 nights due to airlines not flying(South American ash) The staff were exceptional - […] (Reception & room servicing) The only minor problem we experienced was the room lighting was not great. Highly recommend this Hotel for location, friendleness of all staff & value for money. Hope to repeat it again THANK YOU Read more
    Genuine Hotels.com guest review
    3 night romance trip in Jun 2011
    John & Cheryl C
    US

    Mercure Hotel Windsor Auckland - Auckland
    5.0 / 5
    Outstanding
    "We could not ask for a better hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    It was amazing. I was here for 3 nights. The breakfast was great check-in and check-out were fast. Location is just great its in center of downtown walking distance to anything u would want to do. Airport bus stop is 30sec walk to the hotel. With out a second thought book this hotel.
    Genuine Hotels.com guest review
    3 night trip in May 2011
    A Traveller
    US

    Mercure Hotel Windsor Auckland - Auckland
    3.0 / 5
    Good
    "Not Impressed"

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      3.0
    Hotel location is central, reception was nice But room was small, dirty carpets and wall, building exterior lights in my window (no possible to have dark in the room at night). Bed was confortable and clean. But not a 3 stars hotel for me.
    Genuine Expedia guest review
    Other trip
    May 24, 2011
    A Traveller
    US

    Mercure Hotel Windsor Auckland - Auckland
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in May 2011
    A Traveller
    US

    Mercure Hotel Windsor Auckland - Auckland
    5.0 / 5
    Outstanding
    "A great hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Apr 2011
    A Traveller
    US

    Mercure Hotel Windsor Auckland - Auckland
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night family trip in Apr 2011
    A Traveller
    US

    Mercure Hotel Windsor Auckland - Auckland
    3.0 / 5
    Good
    "It was fine but I woudn't stay again"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      2.0
    We had just stayed at the Mercure in Queenstown so I knew what I was getting us into but I had hoped for better. Just as in Queenstown we got a lower rate room so I was fully expecting a well worn room but what we got was a foul smelling room. I didn't even make it into the door before my husband said 'We aren't staying in this room'. The heavy smoke […] and general odor from the room was very potent but I was horrified to have to go down and exchange rooms, I don't want to be a picky guest and I don't like putting people out but my husband insisted since we had a 'No Smoking' reservation that we should get a room that hadn't been smoked in. The gentleman at the front desk exchanged our room without a word and the second room was better. It was well worn but clean and very large. It was more in-line with what I was expecting. This is a very minor thing, but I did notice and it did detract further from our stay, that the area that our room looked out on was the roof of a lower section of the building and it had lots of trash on it. Tissues, containers, just not what you want to see at any place you stay - no matter the price. And lastly, parking was a bit more than I had expected so be in the know. Read more
    Genuine Hotels.com guest review
    1 night trip in Apr 2011
    K R
    US

    Mercure Hotel Windsor Auckland - Auckland
    2.0 / 5
    Fair
    "Windsor, the Wrong Mercure in Auckland"

    • Cleanliness
      2.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      1.0
    I cannot understand the high ratings given to this hotel by previous travelers. My wife and I were VERY disappointed, and giving it a "2" is generous. Strongly advise that you try one of the other 2 Mercures in Auckland. The only virtue of the Windsor -- besides making my cabbie chuckle ruefully -- is its excellent location, just short blocks from places […] that will cheer you up. Read more
    Genuine Hotels.com guest review
    1 night family trip in Feb 2011
    A Traveller
    US

    Mercure Hotel Windsor Auckland - Auckland
    5.0 / 5
    Outstanding
    "Great Hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This hotel was very comfortable. My room had a kitchenette with a sink, dishes, microwave, refrigerator. This was nice because you could take home food from a restaurant and re-heat it, or go to a supermarket and pick up some items to eat in your room. There was a sauna just down the hall. I did not go up to the fitness center, so I can't comment. If […] you have a laptop or mobile device with you, you can access 30 minutes of free internet in the lobby. Location is perfectly situated on Queen Street - minutes away from the ferry terminal and right in the middle of the shopping. I'd definitely stay here again if back in Auckland. Read more
    Genuine Expedia guest review
    Other trip
    Jan 24, 2011
    Diane
    US

    Mercure Hotel Windsor Auckland - Auckland
    5.0 / 5
    Outstanding
    "Great hotel, very helpfull staff"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    7 night family trip in Sep 2010
    Valeriy P
    US

    The following English reviews were posted by Hotels.com guests from other countries

    Mercure Hotel Windsor Auckland - Auckland
    5.0 / 5
    Outstanding
    "Satisfied Customers with excellent service."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We were very pleased with our stay, with the kindness of the Staff and more importantly the location as we went to the Civic Theatre in the evening.Many thanks
    Genuine Hotels.com guest review
    1 night trip in Jun 2013
    Edna
    NZ

    Mercure Hotel Windsor Auckland - Auckland
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    very clean and tidy,great local and affordable AA+
    Genuine Hotels.com guest review
    Response by Mercure Hotel Windsor Auckland Dear Guest, Thanks for sharing your experience; it is always a pleasure to receive positive feedback. I am glad you had such an enjoyable stay and found the hotels cleanliness to be of a high standard and found your stay to be good value for money. Kind Regards, Amanda, Manager
    3 night trip in May 2013
    rednov
    NZ

    Mercure Hotel Windsor Auckland - Auckland
    4.0 / 5
    Excellent
    "Great location"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Spacious room......more beds than i needed... Great facilities but i never got to use them..like the sauna.... the location was good and was the main reason i chose this hotel.
    Genuine Hotels.com guest review
    Response by Mercure Hotel Windsor Auckland Dear Guest, I am glad you had an enjoyable stay and found your room to be spacious and that you were able to take advantage of our amazing location. Kind Regards, Amanda, Manager
    2 night trip in May 2013
    casualsurfer
    GB

    Mercure Hotel Windsor Auckland - Auckland
    5.0 / 5
    Outstanding
    "handy to everything"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    clean and comfortable in a great location
    Genuine Hotels.com guest review
    Response by Mercure Hotel Windsor Auckland Dear Guest, Wow what a review, it is always great to receive positive feedback. I am glad you had such an enjoyable stay and were able to take advantage of our amazing location. Thank you for sharing your experience and we hope to see you again soon. Kind Regards, Amanda, Manager
    1 night business trip in May 2013
    KiwiTravelWriter
    NZ

    Mercure Hotel Windsor Auckland - Auckland
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Response by Mercure Hotel Windsor Auckland Dear Guest, Thanks for reviewing the hotel. Kind Regards, Amanda, Manager
    1 night trip in May 2013
    Matt
    NZ

    Mercure Hotel Windsor Auckland - Auckland
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      2.0
    • Condition
      3.0
    really hard to get to sleep with a full moon shining in the curtainless window. Good service considering we arrived so late. Why are the sheets so prickly?
    Genuine Hotels.com guest review
    Response by Mercure Hotel Windsor Auckland Dear Guest, Thanks for writing us a review. I am sorry your stay was not up to your preferred standard but you can be assured I will pass your feedback onto the maintenance team so they can resolve this issue. Kind Regards, Amanda, Manager
    1 night trip in Apr 2013
    A Traveller
    NZ

    Mercure Hotel Windsor Auckland - Auckland
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Response by Mercure Hotel Windsor Auckland Dear Guest, I am glad your overall stay was enjoyable. Thanks for reviewing the hotel. Kind regards, Amanda Evans Assistant Manager
    1 night trip with friends in Apr 2013
    A Traveller
    NZ

    Mercure Hotel Windsor Auckland - Auckland
    4.0 / 5
    Excellent
    "great location"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    Room not made up until 5pm which was inconvenient
    Genuine Hotels.com guest review
    Response by Mercure Hotel Windsor Auckland Dear Guest, I am glad you overall stay was enjoyable. In regards to the time your room was serviced, the housekeepers must have been an extremely busy that day as it is extremely unusual to have a service that late in the day. I apologize for the inconvenience this may have caused. Thanks for your feedback. Kind regards, Amanda Evans Assistant Manager
    2 night trip in Apr 2013
    adj
    AU

    Mercure Hotel Windsor Auckland - Auckland
    3.0 / 5
    Good
    "In need of update"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      2.0
    I was first allocated a room, which smelt musty and looked like it hadn't been used in months, with a bed you sat on and sunk right into (new matress and frame needed as the springs had, had it!). Thankfully moved to another room fairly quickly, however the feel of the hotel is it needs a major update and rooms and general decour was dated.
    Genuine Hotels.com guest review
    Response by Mercure Hotel Windsor Auckland Dear Guest, I am glad you appreciated being changed to a more appropriate room but am sorry that your overall stay was not up to your preferred standard. Thanks for your feedback. Kind Regards, Amanda, Manager
    4 night trip in Apr 2013
    funkingr8
    GB

    Mercure Hotel Windsor Auckland - Auckland
    2.0 / 5
    Fair

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      4.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Response by Mercure Hotel Windsor Auckland Dear Guest, Thanks for reviewing the hotel. Kind regards, Amanda Evans Assistant Manager
    1 night trip in Mar 2013
    A Traveller
    AU

    Mercure Hotel Windsor Auckland - Auckland
    2.0 / 5
    Fair

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      1.0
    • Condition
      2.0
    I had no idea that the hotel didn't have car parking facilities at the hotel
    Genuine Hotels.com guest review
    Response by Mercure Hotel Windsor Auckland Dear Leanne Thank you for taking the time to give us your feedback. Just to clarify we do have a self service parking option with a local car-park at $25 per 24/hour period. Kind Regards, Amanda, Manager
    1 night trip in Mar 2013
    A Traveller
    NZ

    Mercure Hotel Windsor Auckland - Auckland
    2.0 / 5
    Fair

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      1.0
    • Condition
      2.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Response by Mercure Hotel Windsor Auckland Dear Guest Thank you for taking the time to give us your feedback. Kind Regards, Amanda, Manager
    1 night trip in Mar 2013
    A Traveller
    NZ

    Mercure Hotel Windsor Auckland - Auckland
    2.0 / 5
    Fair
    "Not great but convenient"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      2.0
    • Condition
      3.0
    Room very basic. Hotel has limited facilities and wifi is dear. Location is central however. It is also reasonably priced.
    Genuine Hotels.com guest review
    Response by Mercure Hotel Windsor Auckland Dear Guest I am glad you were able to take advantage of our amazing location and that you found the hotel to be good value for money. Thanks for sharing your experience. Kind Regards, Amanda, Manager
    5 night business trip in Mar 2013
    A Traveller
    GB

    Mercure Hotel Windsor Auckland - Auckland
    3.0 / 5
    Good

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      4.0
    • Condition
      3.0
    The web site promised valet parking...there was no such thing...left me in a quandry as to where to park the car overnight...expensive and was a fair distance from the hotel.
    Genuine Hotels.com guest review
    Response by Mercure Hotel Windsor Auckland Dear Vincent, I am sorry you receive inadequate information about the hotels facilities on offer. Thank you for taking the time to write us a review. Kind Regards, Amanda, Manager
    1 night business trip in Mar 2013
    Vincent
    NZ

    Mercure Hotel Windsor Auckland - Auckland
    3.0 / 5
    Good
    "Well located"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      3.0
    Generally OK, clean with service good. However parking is a nightmare and expensive @ $25 per night - no valet parking available and the parking bays are meant for mini cars only. Location perfect, close to everything you may need. Layout of single beds strange. The room we had was meant for one single bed only. They squashed in another bed on the opposite […] wall...first time we have seen this arrangement. Read more
    Genuine Expedia guest review
    Response by Mercure Hotel Windsor Auckland Dear Mary I am glad you found the service and your room cleanliness to be of a good standard. But I am sorry you had issues with parking, unfortunately all forms of parking in central Auckland is expensive and nightmarish. We have opted away from valet parking as the option we provide is cheaper and easier for guests then trying to drop/pick up your car on Queen Street. Thanks for your feedback. Kind Regards, Amanda, Manager
    Other trip
    Mar 15, 2013
    Mary
    AU

    Mercure Hotel Windsor Auckland - Auckland
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      3.0
    We found all the staff helpful and friendly. Very close to the waterfront, ferries and buses. Some difficulties with the room amenities (noisy bathroom fan, etc) but nothing major.
    Genuine Hotels.com guest review
    Response by Mercure Hotel Windsor Auckland Dear Guest Thanks for sharing your feedback. I am glad that your overall experience was enjoyable and that you found the staff to be helpful and friendly. Kind Regards, Amanda, Manager
    2 night family trip in Mar 2013
    Pamela
    NZ

    Mercure Hotel Windsor Auckland - Auckland
    5.0 / 5
    Outstanding
    "excellent"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    apart from a noisy queen st which you expect on a weekend.. it was fantastic! :-)
    Genuine Hotels.com guest review
    Response by Mercure Hotel Windsor Auckland Dear Stef Wow thanks for the amazing review. I am glad you had a fantastic stay. We hope to see you again soon. Kind Regards, Amanda, Manager
    2 night trip in Feb 2013
    Stef
    NZ

    Mercure Hotel Windsor Auckland - Auckland
    3.0 / 5
    Good
    "close to transportation center, main shopping road"

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      4.0
    good location for walking around in CBD
    Genuine Hotels.com guest review
    Response by Mercure Hotel Windsor Auckland Dear Guest I am glad you had an enjoyable stay and were able to take advantage of our amazing location. Thanks for sharing your experience. Kind Regards, Amanda Evans, Manager
    1 night trip in Feb 2013
    SZhang
    SG

    Mercure Hotel Windsor Auckland - Auckland
    4.0 / 5
    Excellent
    "Close to public transport, shops and restaurants"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Actually, I have little to say, I slept a night in your hotel, which I left 3.00 am to get to the airport.
    Genuine Hotels.com guest review
    Response by Mercure Hotel Windsor Auckland Dear Guest Thanks for your feedback. I am happy to hear you had enjoyable stay (even if it was brief) and were able to take advantage of our great location. Kind Regards, Amanda Evans, Manager
    1 night trip in Jan 2013
    A Traveller
    NZ

    Mercure Hotel Windsor Auckland - Auckland
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    it was most pleasant. Staff friendly and helpful. Room satisfactory and position in the city A1. Would recommend it to others
    Genuine Hotels.com guest review
    Response by Mercure Hotel Windsor Auckland Dear Guest, Wow thanks for an amazing review it is great to hear you had a pleasant stay and found the staff friendly and helpful. We hope to see you again soon. Kind Regards, Amanda Evans, Manager
    2 night trip in Feb 2013
    A Traveller
    AU

    Mercure Hotel Windsor Auckland - Auckland
    5.0 / 5
    Outstanding
    "Close to Britomat Transport Centre"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    Good room for easy early morning start on KIWIRAIL
    Genuine Hotels.com guest review
    Response by Mercure Hotel Windsor Auckland Dear Guest Thanks for sharing your experience. I am glad you were able to enjoy our amazing location. We hope to see you again soon. Kind Regards, Amanda Evans, Manager
    1 night trip in Feb 2013
    A Traveller
    GB

    Mercure Hotel Windsor Auckland - Auckland
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    All good but parking was a pain. A long walk.
    Genuine Hotels.com guest review
    Response by Mercure Hotel Windsor Auckland Dear Guest I am glad you had an enjoyable stay but am sorry you found the 5 minute walk to the car park to be an annoyance. Thanks for your feedback. Kind Regards, Amanda Evans, Manager
    1 night trip in Feb 2013
    A Traveller
    NZ

    Mercure Hotel Windsor Auckland - Auckland
    3.0 / 5
    Good
    "Great location"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      3.0
    Was happy with my room, spacious, clean and welcoming after a day of activities. Location was great too. Probably due to the location it could be a bit noisy at night and views are not so interesting. Otherwise, overall it was great accommodation, reasonable price for the period I stayed.
    Genuine Hotels.com guest review
    Response by Mercure Hotel Windsor Auckland Dear Guest Thanks for your feedback. It is great to hear you found your room to be spacious, clean and up to your preferred standard. We hope to see you again. Kind Regards, Amanda Evans, Manager
    5 night trip in Feb 2013
    Ianeta
    NZ

    Mercure Hotel Windsor Auckland - Auckland
    4.0 / 5
    Excellent
    "Mercure Windsor Auckland"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    The aircon needs servicing (very dirty and clogged air filter). Drops of water beginning to leak on third day of our stay on roof above toilets. Otherwise, staff were accomodating and put us on a room directly in front of Queen Street, hotel has a superb location.
    Genuine Expedia guest review
    Response by Mercure Hotel Windsor Auckland Dear Willy Thank you for taking the time to share your feedback. I am glad you were able to take advantage of our amazing location and found the staff to be accommodating. But I am sorry that your overall stay was tainted from slight maintenance issues, I will look into these matters. Kind Regards, Amanda Evans, Manager
    Other trip
    Jan 30, 2013
    Willy
    AU

    Mercure Hotel Windsor Auckland - Auckland
    5.0 / 5
    Outstanding
    "Great close to Vector Arena can walk"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Lovely friendly front of house people very comfy room. Thanks.
    Genuine Hotels.com guest review
    Response by Mercure Hotel Windsor Auckland Dear Leonie Wow thanks for the amazing review! I am so happy to hear you had a great stay and that you found the staff to be friendly and that you were able to take advantage of our amazing location. We hope to see you back again soon. Kind Regards, Amanda Evans, Manager
    1 night trip in Jan 2013
    A Traveller
    NZ

    Mercure Hotel Windsor Auckland - Auckland
    4.0 / 5
    Excellent
    "Short Holiday in Brisbane"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    Location is near port. Airport bus almost outside .
    Genuine Expedia guest review
    Response by Mercure Hotel Windsor Auckland Dear Guest Thanks for your comment. We are glad that you enjoyed our amazing location. We hope to see you again in Mercure Windsor. Amanda, Manager
    Other trip
    Jan 28, 2013
    Arthr
    AU

    Mercure Hotel Windsor Auckland - Auckland
    3.0 / 5
    Good
    "Hotel fine; internet access costs excessive"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    The hotel is fine and the location is excellent, for a concert at The Civic in this case. But $30 for access to the internet is unjustified and a deterrent to staying there again. This practice of charging such fees needs to be eliminated and such access should be a service included in tariffs. Wifi is not a mini-bar!
    Genuine Hotels.com guest review
    Response by Mercure Hotel Windsor Auckland Dear Geoff I am glad you enjoyed our amazing location. Just to clarify we do offer free 30min Wifi in the lobby, per day, per device you have and after that it is $5.10 per 30 minutes. Thanks for your feedback. Kind Regards, Amanda Evans, Manager
    1 night trip in Jan 2013
    Geoff
    NZ

    Mercure Hotel Windsor Auckland - Auckland
    4.0 / 5
    Excellent
    "Nice people"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      3.0
    Very helpful staff - aircon was bust but shifted me with no probs
    Genuine Expedia guest review
    Response by Mercure Hotel Windsor Auckland Dear Guest I am glad your stay was enjoyable and you found the staff to be friendly and accommodating. Thank you for sharing your experience and we hope to see you again soon. Kind Regards, Amanda Evans, Manager
    Other trip
    Jan 21, 2013
    JH
    NZ

    Mercure Hotel Windsor Auckland - Auckland
    1.0 / 5
    Poor
    "Will read reviews before booking next time"

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      1.0
    Great location although not satisfied with the hotel , I will be staying elsewhere next time , after reading the reviews about a noisy nightclub behind the hotel we enquired about a room on the opposite side , this was accommodated but we think because of the request they decided to give us the smallest room on the planet. I've never seen a bed that […] is in between a single and a double before, good job we were only there to sleep didn't want to complain as we may have been given the broom cupboard .No shelf in the bathroom to place items whilst there.AND the website sated secure lockers in room , this was not the case , only safes at reception , It's the small things that make a stay. comfortable. No more business from us I'm afraid , Read more
    Genuine Hotels.com guest review
    Response by Mercure Hotel Windsor Auckland Dear Dave, I am glad you enjoyed our great location but am saddened that your overall stay did not meet expectations. Thanks for the feedback I will pass it onto the appropriate departments. Kind Regards, Amanda Evans, Manager
    3 night trip in Jan 2013
    Dave
    NZ

    Mercure Hotel Windsor Auckland - Auckland
    3.0 / 5
    Good
    "Great location, shame about the service"

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      4.0
    • Condition
      3.0
    Great location in the heart of Auckland CBD, walking distance to most attractions. Room was clean and comfortable and of decent size. Service was found to be poor from staff members, getting orders incorrect on not being helpful when asked to correct them. Room is incorrectly advertised as having a safe. Limited dining options with the Hotel, with inadequate […] staff to accomodate guest during meal periods. Read more
    Genuine Hotels.com guest review
    2 night trip in Jan 2013
    Dan
    NZ
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