Best Western Des Plaines at O'Hare - Des Plaines

Stay was good, comfortable and very nice rooms.. better than expected

Genuine Hotels.com guest review

My flight was canceled so I scrambled to find a place to stay overnight, Its not the Ritz but it was comfortable and inexpensive and they took me back and forth to the airport.

Genuine Hotels.com guest review

The staff was pleasant. The cleanest of the hotel supper. I really enjoyed my four day stay the round o'clock housekeeping was excellent. I will visit again!!!! Breakfast was awesome. Location was great surrounded around stores and shopping centers.

Genuine Hotels.com guest review

We stayed here two nights while visiting family in the area. We just wanted clean, basic accommodations and this fit the bill perfectly!

Genuine Hotels.com guest review

This hotel was just okay. Do not expect to take a hot shower. The water in our shower got warm at best over our 4 night stay. The first night we were there, the power went out for a significant amount of time. My daughter also found food on the floor from the guests before us. The hotel book was covered in drawings from the child that must have been […] there before us. And the clock hadn't even been changed. The small details were overlooked. The staff was nice and helpful. Would be okay for a one night stay just passing through. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

i think it was better than I expected and a good value. The place was clean and safe. The staff was not very friendly but that was minor.

Genuine Hotels.com guest review

This hotel was ok last min. Thing but I liked it and it was quiet..free breakfast n the am so we didn't hv to leave the hotel but we did hv to eat it down stairsthat sucked.

Genuine Hotels.com guest review

I was impressed by the decisions management has made in maintaining this hotel. The rate was very reasonable, and the hotel was overall very well maintained. Noted the elevator was a little creaky, but the place smelled clean-not must with cleaner to cover it up. Normally I would be hesitant to walk bare foot on a hotel-this place did not have that […] musty carpet feel. I was also pleased that they had made in USA products (toilet paper) and saved money and were environmentally friendly by using shampoo/conditioner/body wash dispensers in the bathroom rather than the individual tiny bottles. With the money saved on this, they had better coffee in the room. Our room was a standard king, and came with a microwave and fridge in the room. The continental breakfast was very good- about what you would expect in items available, but there was a woman staying on top of the stocking in an impressive way. If anything got down to almost half empty, it was replenished. She was also helping people with the waffle maker at the same time. We did not get a chance to visit the pool, but I liked that it was long and would permit swimming laps. Also didn't visit a fitness center. This was not by any stretch a fancy hotel, but it was excellent for the purpose it served. Read more

Genuine Hotels.com guest review

I would have preferred for the hotel to have more security, such as card reader to access the back of the building and elevators.

Genuine Hotels.com guest review

This Hotel is Great. Staff is very friendly and courteous to guest needed. Also great location.

Genuine Hotels.com guest review

The room smelt so bad my wife was gagging and we had to change rooms. If they didn't have another available room we were ready to leave and find another hotel.

Genuine Hotels.com guest review

Have stayed there before when coming to are for a funeral. Clean and comfortable. They do have breakfast, but I have preferred to eat elsewhere.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

it was comfortable

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Water dripped from the light fixture in the bathroom over the toilet when the snow was melting on the roof. Water pressure in the shower was poor. The room was clean and had a microwave and small fridge. I have stayed there before and would stay again but would request a room change next time if the same problems presented themselves. The staff was […] polite and check-in and check-out went very smoothly. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Receptionist friendly and helpful. Park and fly feature is good, but one can lwave a car only 14 days. After that there is a daily rate, even though you have a return booking. (i.e. the 14 days are only going forward from the latter date, which is useless if you are to be away more than 14 days..) But the hotel facilities are fine.

Genuine Hotels.com guest review

The room was not the best. The customer service was horrendous. Very unprofessional, very rude and none cooperative. I will never stay there again. Also, hotel is under construction and I was not notified about that during the booking process.

Genuine Hotels.com guest review

I needed a reasonably priced hotel near O'Hare for a convention for 2 nights. Staying here worked out very nicely. Big room, nice TV, location was good for me, limited but decent breakfast... I would stay here again.

Genuine Hotels.com guest review

The front desk kid is very rude and I make my reservation for a king bed an they give me what they have at the moment and I got lucky because was no smoking room before they give me uno like that and those rooms stinks went they are smoking and if u don't smoke u won't be able to sleep in those rooms so I got lucky that day and the heather did not work […] to so I call them and the kid from the front desk show up an did somting to the heather an it start for like 5 minutes and it stop so the have to move me to another room like all round 12 am I want it to go to sleep early but u cutting so I don't think is a good place to go went they have kids whit out any customer service experience Read more

Genuine Expedia guest review

The pool was gross an the room was dirty when I got there an there wasn't any comforters cause they were dirty in the closet as well as the heat fist work I want a **** refund

Genuine Hotels.com guest review

Very satisfied. Great rate, close to rental car drop-off and airport, excellent free breakfast, nice room, super price!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I enjoyed my stay at the Best Western. My room was very clean and there are a lot of surrounding attraactions near by including restaurants and shopping.

Genuine Hotels.com guest review

Needed a place to lay down for a few hours and this place was the cheapest option that gave complimentery shuttles to and from the airport. Location is about 10-12 min. from Ohare w/o traffic. Decent neighborhood with an array of food choices close by. Has a okay pool and excercise room, however I didnt use them. Basically is met my needs for a brief […] interlude. I was satisfied. Read more

Genuine Hotels.com guest review

The staff were courteous, efficient, polite and helpful. The room was clean and warm. A continental breakfast was provided and was the usual fare. The hotel uses taxi service to and from Chicago airport which was organized and provided when I phoned. They could use a dedicated shuttle service or a phone in the departures area. There is already a Best […] Western phone line there, but it is for a different B.W. hotel...??? (Hmmm...) Read more

Genuine Hotels.com guest review

.nothing was good

Genuine Hotels.com guest review

Good quality beds and upholstery. The rooms were well kept, lots of parking available. Breakfast was OK, nothing spectacular. Overall, you get excellent value for money.

Genuine Expedia guest review

Very friendly staff. Excellent services. Nice breakfast. Convenient location. Comfortable parking which is free too. For the price paid, it was too good.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Considering the price for per night stay, we are all more than satisfied with our stay at the hotel. Everything was nice, comfortable, clean. The rooms were furnished with refrigerator, microwave, LCD tv and other common amenities. Very close to the airport and quiet neighborhood. The only complaint I would have is the hotel walls seem to be constructed […] with little or no insulation. Therefore, all the noise in the corridor or the neighboring room easily permeate through. However, we are all very happy with our stay. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

quiet and clean hotel in to a quiet area des plaines not to far from downtown chicago

Genuine Expedia guest review

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Genuine Hotels.com guest review

Great value for money, very comfortable bed, pillows and extra covers and comforter, Ambient color choices too. Coffee, micro, fridge et al in room. Didn't eat the breakfast but saw a lot fo people in lobby eating so it must have been good. Didn't have the misty motel smell either. So quite impressed by what we got for what we paid.

Genuine Expedia guest review

The hotel is not A-1 in condition, but the beds are comfortable, the room was clean, staff was very nice, and maintenance was in process, breakfast was good. We will stay again. It is convenient to our needs.

Genuine Hotels.com guest review

In staying at this hotel for the price my expectations were low. Once I arrived, I was pleasantly surprised. I would definitely stay here again.

Genuine Hotels.com guest review

Overall it's pretty good if i compare with the price i pay so no complaint , I like the breakefast free and variety of choice ...

Genuine Hotels.com guest review

We were given 2 twin beds instead of the king we registered for. They were very brash when I called down to the front desk. Our room also smelled heavily of smoke but they would not switch it. They did offer to come take care of it by spraying some air freshoner. The breakfast did not taiste good and had a poor selection. I did not swim once I saw the […] shape of the pool. It was more like staying at a Motel 6 not a Best Western. Read more

Genuine Hotels.com guest review

Inexpensive room and for a reason. Location is terrible and so is the parking situation. One way in, one way out and barely enough parking to accommodate 1/4 of the hotel. The rooms were clean and so was the lobby but the front desk staff was, to say the least, annoyed by us even being there. A simple question for new towels was met with a glare and […] snive remark. I mean after all I interrupted their gossip session after waiting for nearly 8 minutes before someone finally noticed me standing there. On checkout not a simple word was spoken from the front desk clerk. Not a goodbye, thanks for choosing us or how was your stay. Simply nothing. Laid my key down and walked out. Won't be returning and won't be recommending. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

It was nice, clean hotel. Employees were friendly and courteous.

Genuine Expedia guest review

I stayed for two nights. I really thought the location was super convenient. I never had one problem with anything I experienced: breakfast was sufficient for a free breakfast, the workout room was in good shape, my heating/cooling in my room was just fine (typical), everything worked well and nothing seemed to be in disarray. I could have slept better […] the first night except there was a party there and parking is limited on site - and the party revellers were LOUD until 2-3am. The next night however was uneventful and just fine. Bed was comfy. Staff was always willing to help if you had a question. The only negative, yes, the hotel is a little "tired" but nothing was broken - they do need more parking! Read more

Genuine Hotels.com guest review

Although we were told that we had a nonsmoking room, we knew as soon as we entered that it had been smoked in. When I went to call the front desk to ask if we could switch rooms the cord came out of the phone so we had to walk down to the office area again. Staff was pleasant but couldn't help us out cause they were sold out. Beds were comfortable, […] breakfast was ok. The whole hotel was stuffy and warm and this was October. Carpet and flooring in our room felt sticky and dirty. The price was tight though...$65. Neighborhood was safe and the girls enjoyed the pool. Read more

Genuine Expedia guest review

Has free wifi and comfortable for the expense.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Nice pool. Helpful if slow-to-respond front desk clerk. About what one expects for the price. Outside messy.

Genuine Expedia guest review