"a gem of a hotel"
Was a very pleasant stay after a long ride through Atlanta traffic, it was nice to know that we could be shuttled to the restaurant we chose and not have to get behind the wheel again. Breakfast buffet was one of the best we ever had. Would stay there againGenuine Hotels.com guest review
"Near to Atlanta"
Very nice setting. Pool was warm and clean. Breakfast enough to keep you going until lunch time.Genuine Expedia guest review
Hotel service was good ! The pool maintance & setting was a disappointment!Genuine Hotels.com guest review
"Very nice. Enjoyed my stay. Will return"
Lovely .enjoyed the experience. Had lots of fun .staff was excellent. Rooms was excellent. Very enjoyableGenuine Expedia guest review
"Nice place to stay."
Just a quick overnight stay while we were passing through. Weren't able to take advantage of the facility as much as we would have liked.Genuine Expedia guest review
Stayed for 4 days. Great breakfast staff and cleanliness. Busy hotel but still a quiet environmentGenuine Expedia guest review
Hotel was positioned close to the highway which made it nice for a quick over night stop on the way to our spring break destination. Staff is very friendly and helpful. The building is older but updated and clean. My complaint would be the train. It woke me up several times throughout the night. If I stayed there again I would definitely request a room […] closer to the front of the building and away from the train. Read moreGenuine Hotels.com guest review
Very clean hotel. Pool was warm. Gym needs upgrading. Equipment not working as designed.Genuine Hotels.com guest review
"Good deal for price and location"
Best things: *Great value. I was attending a conference at Cobb Galleria and the conference hotels were sold out. My price at Country Inn and Suites were half of the conference hotel price. *Having the hotel shuttle was a nice convenience and deciding factor. *nice size breakfast area and FREE breakfast another plus. *Enjoyed the warm water pool and […] jacuzzi. Not so great: My room was basically in the basement, although it did have a smallish window. The hallway smelled funny. Like insecticide or room freshener. Rather small room, but the bed was comfortable. Overall: great value, decent hotel. Read moreGenuine Expedia guest review
"Feel at home and enjoy the amenities!"
My husband and I had an excellent stay except for the bed was kind of hard and the wifi was slow from my laptop but fast in their business office which my husband used. EVERYTHING else was awesome and so I wouldn't hesitate to stay there again. The price was great, the breakfast was excellent, something new and hot every morning like eggs, potatoes, […] sausage, chicken patties besides the usual... there is even an evening free snack and beer/wine which we really enjoyed, like a little meet and greet. The staff were all very helpful, respectful and fun! We also took advantage of the shuttle which will take you anywhere within 3 miles and they do it quickly! Read moreGenuine Expedia guest review
Enjoyed stay! Good value for money and very friendly, helpful staff!Genuine Hotels.com guest review
"Overall, nice hotel"
Overall, this is a nice hotel. All of the staff members, front desk clerks, housekeepers, etc., that we encountered during our stay were very friendly. In general, our room was clean. The bedding was fresh and clean, the bathroom was clean, the carpets were clean. The only negative thing that I can say about the hotel is that the fixtures in the room […] were a little dusty and there was some nastiness crusted on one of the walls. I watch a lot of Hotel Impossible, so I notice these things, whereas other's may not. Read moreGenuine Expedia guest review
"Nice hotel on our way to Florida"
awesome hot breakfast, everything you could possiblity want. clean, new looking rooms, very friendly staffGenuine Expedia guest review
"Pleasant and economical"
Clean, comfortable and affordable. This is my second stay in this hotel and I will not hesitate to use it again should the need arise.Genuine Hotels.com guest review
For families on a short trip to the city or to visit Georgia tech, this is a nice choice. I had tried to book a hotel closer to campus, but the rates were all two to three times more than this one and without vacancies over spring break. The drive to and from this hotel took just a few minutes. The staff was really great and the room, while very basic, […] was relatively comfy and clean (and I'm pretty picky when it comes to clean). There is a nice little work out and pool area, and interestingly, some great landscaping around the hotel. It was very quiet (we were on the lower level) and the morning breakfast had to be one of the better "free" breakfasts we've enjoyed in hotels of this kind. All in all, a great value! Read moreGenuine Expedia guest review
Better than expected and breakfast was great! Staff was very friendly as wellGenuine Hotels.com guest review
"Close to Mall & Interstate"
It was ok. Breakfast was good. Room was clean however there were no trash bags in cans inside of bedroom. My stay was for two days so I thought bags would be placed in them the following day after cleaning. However, they were not. Staff was very nice. Location of hotel was near mall and interstate which was a plus for me.Genuine Hotels.com guest review
"Well managed, clean...."
Best free breakfast bar I have had at any choice hotel! Bussed and managed very well. Room was clean and comfortable. The pictures on i-net appear dated, but the actual room was similar to pic, and was very nice. Dont be fooled by wood border and lumpy comforter... It was good sized and fresh.Genuine Expedia guest review
Clean and comfortable. The staff are all very helpful and friendly. Would stay here again!Genuine Expedia guest review
In town for 4 days on business, wanted to stay near I-75 and close to restaurants. Didn't know they have a manager reception in the early evening, that was a bonus. Breakfast was good, something different each morning. My room had a nice work desk, mini fridge and a comfy chair to watch TV.Genuine Expedia guest review
We only stayed one night as we were passing through on our way home. We did not like the heavy weight of the comforter. Would prefer warmth without weight.Genuine Expedia guest review
"excellent hotel for budget price"
When we saw how inexpensive hotel was with a pool, we were so shocked. We really expected a dump. To our surprise it was beautiful, so clean, pool and hot tub great, and the beds......oh those amazing beds and pillows. I was like do we really have to check out?Genuine Hotels.com guest review
Wonderful staff. Great breakfast selections. Clean facility, user-friendly check out.Genuine Hotels.com guest review
Really enjoyed our stay! Will def stay here again! :)Genuine Hotels.com guest review
"Just what we wanted!"
Perfect location, just outside Atlanta, great indoor pool, excellent breakfast!Genuine Expedia guest review
"Easy access to I-75 and many restaurants"
This was the third time that we have stayed here and have not been disappointed. A great location and we got a good night's sleep. Breakfast was OK, although the eggs were rubbery and the sausage too spicy. Homemade waffles were very good.Genuine Hotels.com guest review
"Nice Family Hotel"
This hotel is a nice place to go with your family. The staff in the front desk were excellent. A happy surprise was a snack bar offered mid afternoon by the hotel for free. You can tell they take their customer service to heart. The neighborhood was safe and close to all your needs. Only bad point had to do with the room that did have a separate room […] from the sitting room as indicated by the picture. When I told the front desk, they explained this was a common problem on Hotels.com/Expedia's part. So don't go by pictures, call ahead. Read moreGenuine Hotels.com guest review
"A nice break from winter!"
I spent a few days in Atlanta in from Chicago' s brutal winter. I got very good driving instructions from airport when I called the Inn.The room was ready early and was very comfortable and clean. The staff were curteous, friendly, and helpful whenever I had questions. The Thursday evening mingle was great as was breakfast. I enjoyed the room etc so […] much tried to extend my stay! Read moreGenuine Expedia guest review
"Traveling to Florida"
Great breakfast!Genuine Hotels.com guest review
"Very friendly and accommodating staff"
Great customer service! I have one complaint, but it's about the room service. We ordered calzones, which can be very messy. They didn't send plastic ware or napkins with the meal. Other than that the stay was perfect : )Genuine Hotels.com guest review
"Staff not so helpful"
First of all, the main criteria on my search on Hotels.com was "pet friendly". So when this was the first hotel on the search, I figured it was. The hotel was not, so I had to find a place to leave my dog. Next, I had difficulty accessing free wifi, the staff was none to helpful, and downright rude to myself and my friend. It turns out, their server […] is limited and the hotel quite full of folks wanting to use Internet. I could access Internet early morning when folks were still sleeping, but not in evening. The staff essentially told me I was an idiot and that "no one else is complaining about the wifi and I was just going to complain because I had already been upset about the dog issue. I would have gone to another hotel if I had not prepaid. I will not use this hotel chain again. Read moreGenuine Hotels.com guest review
"Great place to stay"
It's great to stay for a few days or just passing through for a night. Overall, however, I do stay here alot when I am in the area. Recommend. ..Genuine Hotels.com guest review
Was a awesome place. They would suttle u in a 3 mile radious which was awesome for us went to the cumberland mall that was great. Room was compy and roomy big + staff was all very nice with smiles. Pool was nice and warm, just pool room walls was a lil nasty. We where there for a concert at phillips arena asked for a cab got our cab told us one price […] he charged us more so we didn't call him for pu. Overall great place! Read moreGenuine Expedia guest review
"Nice hotel...great location"
Very inviting atmosphere...the hotel staff was very welcoming. Enjoyed our stay very much!Genuine Expedia guest review
"1 NIGHT STOP N WAY TO FLORIDA"
POOL AND WHIRL POOL SHOULD NOT HAVE BEEN IN SERVICE-WALLS,CEILING, FLOORS SWEATING AND IN POOR CONDITION; NO VENTILATION AND EXTREME MOLD SMELL, BARELY ABLE TO WALK IN ROOMGenuine Hotels.com guest review
Unable to obtain receipt from hotel staff.Genuine Hotels.com guest review
Response by Country Inn & Suites Atlanta NW Windy Hill We apologize sincerely for any miscommunication upon your departure, but because you reservation was with a third party rather than us directly, we were not able to present a receipt. Your reservation was a business transaction between the two of you and for privacy reasons, we are not permitted to issue any receipts for the transaction. The booking agent should have issued your receipt at the time of reservation. Thank you and we look forward to the next opportunity to be at your service.
"Best hotel for Atl visitors!"
Great free breakfast buffet, free wifi, and indoor pool and hot tub! We were recommended a great Chinese place by the staff, who was always friendly and polite. Rooms were clean and updated, had a microwave, coffee maker and mini fridge, flat screen tv and plushy comforter, although the bed was like a rock to me. Right off the interstate but on a quiet […] road. Best hotel I have stayed at in a long time. Read moreGenuine Expedia guest review
I did my research online and thought that Country Inn would be a pleasant stay...Wrong! Sheets, pillows and towels had a strong odor. Left the room, my door did not had the "Do Not Disturb" sign on,when I came back at the end of the day, my room had not been serviced... Then I ask the front desk only for fresh towels...I probably ask them about 4-5 […] times until an hour later, I got the new set of towels. Friendly staff, but they did not gave the service that I expected... Pool and hot tub...huge disappointments... I will not stay at Country Inn again. Pay an extra few bucks for a better hotel...I regret not doing that! Read moreGenuine Expedia guest review
Response by Country Inn & Suites Atlanta NW Windy Hill Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards. Additionally, we apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best service, so we regret to hear well fell short of our standards and we will be taking measures to ensure this improves.
I was looking for a moderate price hotel and don't like to compromise quality or safety. I travel often enough and know sometimes things can be a hit or miss. I was pleasantly surprised what a nice little hotel this turned out to be. I stayed for 3 nights on business and when in the metro Atlanta area will stay here.Genuine Expedia guest review
Terrific hotel near nice dining. Hotel provides a shuttle for weary travelers.Genuine Expedia guest review
"Enjoyed our stay"
This was a nice, family-friendly hotel with pleasing decor, good breakfast and very friendly staff. Just two suggestions: light blocking curtains (we were on the ground floor and would have liked more privacy from parking lot) and a fan in the business center (it was very stuffy in there). Our kids enjoyed the heated pool, free cookies and we all appreciated […] the free Wi-Fi. We would definitely recommend this hotel. Read moreGenuine Expedia guest review
"Convenient and Comfortable"
The room was clean and spacious. Good selection of hot and cold food for breakfast. Friendly staff.Genuine Expedia guest review
"Great location, safe, secure & friendly staff!"
We always stay at this hotel on our vacations to & from Florida. The staff is VERY friendly, it's in a great location, and it is VERY clean.Genuine Hotels.com guest review
"Nice hotel for the price"
This was my second time staying in this hotel. I needed to attend a event in downtown Atlanta. What I like about this hotel is the price, close to downtown and free parking!Genuine Hotels.com guest review
"amazing breakfast buffet"
The staff was awesome, i've never been treated so nice,not even at five star properties. I can't wait to plan my next trip.Genuine Hotels.com guest review
"Close to dining and I-75"
Easy to find, with easy access. Friendly, courteous staff. Clean, quiet, and comfortable. Breakfast and evening snacks were perfect.Genuine Hotels.com guest review
"Good and Convenient Place To Stay"
The room was very clean and well maintained. The staff was courteous and helpful. The location was very good for going into Atlanta during the rush hour and there were a number of restaurants in the area. The bed was comfortable. The hot breakfast was good. I would definitely stay here again.Genuine Hotels.com guest review
"I will def stay again"
Everything was great about this hotel. From the welcome to the guest services to the breakfast to the pool to the check out!! my family had a blast!! The hotel staff are very friendly. they have fresh cookies for you all day everyday. the pool was clean. the breakfast was awesome. the beds were comfortable. there are a lot of food places and shopping […] in the area so you will never get bored, if you decide to leave your room. I have no complaints and I would def. stay again!! Read moreGenuine Hotels.com guest review
"not what I thought it should have been"
Room refrigerator was shot, room carpet was damp and rising in lumps on the floor, room was old and outdated. Had a musty smell to itGenuine Expedia guest review
Response by Country Inn & Suites Atlanta NW Windy Hill I am truly sorry that you were not happy during your stay. Please accept our sincerest apologies. We take great pride in our property and I do wish you had reported your maintenance issues. We would have been more than happy to move you to a different guestroom or if you did not choose that option at the very least would have promptly replaced your refrigerator within your current guestroom. We are in the process of beginning some cosmetic upgrades and I am pleased to inform you that all carpeting will be replaced within the next few months. Again, I apologize that we did not meet your expectations and do hope you will allow us another opportunity to be at your service!
"Noisy room great breakfast"
Lot of noise from outside room and from hallway. Everyone was nice and breakfast was great.Genuine Hotels.com guest review
Response by Country Inn & Suites Atlanta NW Windy Hill Thank you for your feedback. I am so happy that our staff was at your service and that you enjoyed our complimentary hot breakfast buffet. I am sorry, however, that your guestroom was not peaceful during your visit. We are unfortunately, at the mercy and consideration of our other guests and it is truly sad when some are not courteous. I do apologize and hope this did not cause you too much inconvenience. In the future, please feel free to notify the Front Desk immediately with any issues. We will promptly address the situation so that all of our valued guests can enjoy their stay. Thank you for allowing us the opportunity to be at your service. We look forward to your next visit!
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