"The Boise trip."
It was great the only thing is they would not give me a receipt. They said I had to get one through you, makes it a little harder. You should send on automatically. It was a great time and stay. Thank you.Genuine Expedia guest review
"Nice place - but stay in the "newer" side!!"
We stayed 2 nights. The first, we were in the older, 3 story building. Our room was right above the fans and it was terribly noisy. Also the room was really dark because it was blocked by the taller section. The next morning, after very little sleep, we asked if there were any rooms available in the taller building and we were moved to the 6th floor. […] This room was light, airy and had a balcony that showed views of downtown Boise. It was a complete turnaround from the first night. The fact that they service breakfast until 10 is a nice bonus!! Read moreGenuine Expedia guest review
"convenient with restaurants in walking distance"
We enjoyed our stay at the Red Lion. The counter staff was efficient. Every employee I encountered had a ready smile. I would have liked to have known that there was a charge for the breakfast buffet. I also would have liked a free newspaper to read during breakfast. The breakfast buffet had hot dishes and a variety of choices.Genuine Expedia guest review
"Nice hotel. Close to downtown."
Very comfortable bed. Nicely kept hotel and property. Staff was also a real pleasure.Genuine Expedia guest review
"DIDN`T COFFEE HAVE TO GO OR FORFOR CUSTOMERS STAYI"
DIDN`T LIKE THAT THEY HAD DOGS STAYING IN ROOMS NO MADDER IF THEY ARE CLEAN I WOULD NOT STAY THERE AGAIN DON`T GET ME WRONG I LOVE DOGS BUT NOT INSIDE OF MY HOUSE OR HOTEL I`M SORRYGenuine Expedia guest review
"Nice Place and Dogs are Allowed"
We find the Red Lion to be a great place to stay. The rooms are clean, the staff is very friendly and professional. The staff will do all they can to accommodate any special needs one may have. Great location in Boise, close to everything.!Genuine Expedia guest review
The hotel is a little older, but my bed was very comfortable, with higher end linens -very cozy- and the room had a large flat screen tv. The hotel employees were amazingly pleasant and customer service above and beyond. I didn't have a car ( long story of an expired drivers license), but the hotel had a shuttle van and very happy to take me and pick […] me up from where I needed to go. Read moreGenuine Hotels.com guest review
Good place to stay, good price, parking was good just a nice hotel. Easy to get to downtown not too good to the airport, but we were driving and out of town on the freeway.Genuine Hotels.com guest review
"Would stay again"
When we're in Boise we usually stay at Hotel 43, because its a classy place and walking distance to everything downtown. We decided to stay at Red Lion, this time to save a little money since we just needed a place to sleep for the night. I have to say, I was pleasantly surprised at how clean and spacious the room was! And the pillowtop bed was very […] nice! I would defiantly recommend this hotel and stay again! Read moreGenuine Expedia guest review
"Handicap access issues"
Friendly staff, plenty of room amenities, clean room and comfortable bed. Older hotel with water stains in bathroom and obvious years of use. Handicap access issues with shower. They have grab-bars and a fold down seat in the shower but it is a standard bathtub and impossible for many handicap or senior individuals to climb over the edge of the tub […] to get in and out. Was not able to secure needed attached rooms to care for handicapped seniors even with advance reservations, specific requests and repeated phone calls. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Boise Downtowner We value each and every one of our guests and I truly apologize that we failed to provide you the adjoining rooms you requested for your stay. We make every attempt to ensure that requests are met and thanks to your comments, we will be working with our front desk staff on this as well. We apologize tremendously for the experiences you encountered during your stay. We do appreciate your feedback and hope we have the chance to serve you better in the near future. Kind Regards
"Needs a good cleaning"
I thought the front desk staff was very good. The rooms were nice, but the whole facility needed a good deep cleaning.Genuine Expedia guest review
At the time we arrived at the hotel, their were no rooms available. My spouse and I were very disappointed in that we could not get a room to leave our luggage or relax for a moment. The receptionist told us that we would need to come back at noon to come and check in. We called before noon, to see if a room was available and unfortunately no rooms […] were available, she told us that we would need to wait another couple of hours. At around 2 o'clock in the afternoon we finally went into our room, the room was way different than what the picture on the website looks like. We thought we were going to get a balcony or at least a nice view. The channels on the television were ok, but did not have the channels that we both like, the room was very clean except for the next day, no one came and cleaned our room. Room service only knocked once on the door, but that was moments after we finally got our room. The staff was a bit uptight to my spouse and she did not felt very welcomed, it would have been helpful if they took it upon themselves to let us know that a room was available, rather than us calling and driving around with our luggage and wanting to rest from a six hour drive. Read moreGenuine Expedia guest review
It's hard to find a truly dog friendly hotel; this one is. The staff were very accommodating. The breakfast buffet is excellent and very reasonably priced.Genuine Expedia guest review
"close to BSU"
comfortable bed, quiet hotelGenuine Hotels.com guest review
"location was great"
NICE Motel, but not so clean room, crumbs on the floor between the beds, hair in the shower,( not just a strand or 2, quite a bit). Our room didn't get cleaned on Sat until I called the desk to ask about it, which was almost 4 p.m.Genuine Hotels.com guest review
Staff was great other than fill in bartender, didnt know what she was doing. Hotel was clean and comfy, bed was Amazing! The staff shuttled us downtown to Fattys and offered to pick us up until midnight. Defiantly i will stay again!!Genuine Hotels.com guest review
"Good Location, good stay"
Good location and stay, hotel is clean, but they put us up in the older side of the hotel which is a little dated.Genuine Expedia guest review
"Nice facilities but poor staff"
Front desk staff was polite and helpful. But other staff in the lobby or lounge were rude, vulgar, and at times inept.Genuine Expedia guest review
Response by Red Lion Hotel Boise Downtowner Thank you for taking the time to submit a review on our property and your time with us. We value the input of all of our guests. I would like to apologize for not meeting your expectations. I will be researching and providing additional training to the staff that served you in the lounge. Once again I apologize for the issues during your stay. Ken Kester GM
"a crappy hotel next to nothing"
I will not stay with this hotel again. the rooms are too smallGenuine Expedia guest review
Response by Red Lion Hotel Boise Downtowner I am sorry you felt our beds and rooms were too small. Our guest rooms all have either one king bed or two double beds. Our standard guest room square footage is 300 sq.ft., rooms with two bed are 324 sq. ft. I do apologize for not meeting your expectations. I hope you will give us another try in the furture. Ken Kester General Manager
"Time for an update."
Staff was professional. Hotel was okay for a night or two. Needs to be updated and need some details cleaned up. Shower always in shower mode, does not return to tub when water is shut off. Screen door to outside broken and off the track, speaker in elevator sounded like the cone was broken, cooling fan noisy.etc. Probably would pass on this hotel the […] next time we pass through Boise. Read moreGenuine Hotels.com guest review
Good staff, great bed, shower is okay...However, I would still recommend this hotel.Genuine Expedia guest review
"Terrible customer service"
Wow! I've never been treated so poorly by hotel staff! Terrible service! The shower did not drain. My swimming suit was hanging under a towel and accidentally picked up by the maid. The front desk did not even attempt to help-just told me to accept it was gone forever. Even after a call to the general manager, my suit is still missing. What happened […] to hospitality and customer service? Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Boise Downtowner I am truly sorry that you had a less than perfect stay. I have shared your concerns with our Housekeeping Manager and Chief Engineer. Upon receiving your call concerning your missing swim suit, I did immediately search our lost and found items from the dates of your stay. I also called our laundry company the following morning to see if the swim suit was found when they cleaned our guest rooms linen. I also inspected the room for the swim suit. As I mentioned on your voicemail we were unable to locate the missing swim suit. Once again I apologize for not being able to find your misssing swim suit. Ken Kester General Manager
The hotel was clean but the service of the front desk staff was horrible. When problems arose, staff was unwilling to resolve them. One front desk person in particular (Kate) was the worst. She was rude, unwilling to help, and just lazy. If the staff had been nicer, this review would of been better. Over all I would not stay here again since the hotel […] does not have caring staff. Read moreGenuine Hotels.com guest review
"Business in Boise"
The Red Lion Group is absolutely one of the most "Can Do" groups that I've enjoyed in my many trips. Every time I've stayed either in Pocatello or Boise, they've gone out of their way to ensure my comfort. I feel as though they take their lead from companies like USAA and SWA in the level of services delivered. The customer is always made number 1!Genuine Hotels.com guest review
"It was fine"
Area wasn't very good but it was ok. Had I paid less maybe the value would have been higher.Genuine Expedia guest review
Location is really about a mile from the downtown area. It takes about 20 minutes to walk to the main restraunts.Genuine Expedia guest review
"Not the part of Downtown that I wanted"
Older Hotel. No Free Breakfast. NoT really Downtown but not far from it.Genuine Hotels.com guest review
"very nice stay in Boise"
Beautiful landscaping, retro style architecture, comfortable rooms, close to downtown. Would definitely stay there again. I enjoyed having a restaurant inside the hotel and liked the food.Genuine Hotels.com guest review
It was a very clean Hotel with very helpfull staff. Would gladly stay there againGenuine Hotels.com guest review
"A very pleasant surprise!"
The hotel looks older on the outside but the inside is fabulous. Great restaurant and bar service. The room was great and the hotel was very quiet. Staff was very friendly and accommodating! I booked this at the last minute and was VERY pleased!Genuine Expedia guest review
only compliant is the shower head drizzled with pressure only in bath nozzleGenuine Hotels.com guest review
"Great hotel, close to park."
Great stay enjoyed the pool and the hotel was great in general.Genuine Expedia guest review
"Red Lion Boise Rocks"
Love this place. Air conditiong not working in room this time but I love the staff , location, attitudes and fair pricing.Genuine Hotels.com guest review
"A good overnight stay"
My husband and I were traveling through Boise to Eugene from SLC and needed a place to stay that was pet friendly. Pet Friendly may be a bit excessive to say, they are a pet tolerant hotel. When we arrived the "kid" behind the counter wasn't the easiest to deal with. We had questions the areas that we could take the dog to go to the bathroom and he […] couldn't answer any of them. When he asked for a government ID, my husband handed him his military ID card and the kid told my husband he needed a real ID instead. After that the rest of the stay was nice. We got to our room which was on the first floor and the room wasn't outdated and had comfortable beds. My husband didn't like the overabundance of pillows; he would have rather had fewer medium firm pillows than several soft pillows. There was a flat screen TV in the room that worked perfectly. We went to the restaurant in the hotel for dinner. The bar/restaurant had a huge TV that I was able to watch my game on and the bartender took very good care of us. He made great drinks, although my expectations weren't very high coming from Utah. The food was so-so nothing to write home about. I was disappointed that they didn't have a designated dog area that was fenced in, but they do have a grass island. The carpet in the hallway from our room to the pool area looked like it had some major water damage, other than that it was a decent hotel for the its age. All in All it was a decent hotel for what we needed an overnight stay Read moreGenuine Hotels.com guest review
"Great downtown hotel"
Arriving at the hotel from the highway, it may seem like it's a little ways from downtown, but in actuality, it's a mere four-minute drive to the state Capitol and the shops and restaurants of downtown. Incredibly convenient, plenty of amenities for either business or leisure (I used it for both). No better option for the price.Genuine Hotels.com guest review
"Nice stay, love the pool"
Te only complaint I have is about the bad signal on the wifi and the difficulty for setting the temperature in the room. The thermostat was complicated, I thought I set it according to the directions but I woke up sweaty in a room almost 10 degrees hotter than what I set it for, but that was user error I suppose. The beds were really comfortable and […] the pool was really nice, but note that it is outdoors. We were on the third floor and it was really quiet up there. I think being on the third floor however might account for the bad wifi signal. The location is walking distance from downtown, albeit not right in the heart of down town, but it's only about 7 blocks to get to the middle of downtown. Read moreGenuine Hotels.com guest review
"one night enroute to destination"
great!Genuine Hotels.com guest review
"Convenient location, clean rooms"
Red Lion Inn can be counted on for consistent quality and cleanliness. I really appreciated the cafe, which opened at 6 am every day and offered a very reasonable buffer breakfast.Genuine Expedia guest review
"Right Down Town"
Very adequate for our needs.Genuine Hotels.com guest review
"near my son's apartment"
Overall, it was a very nice hotel. The room was a bit tired, with older furnishings and carpets. The staff was nice, the bed comfy and I liked being less than a mile from my son's apartment. Being only a 15 minute walk from the greenbelt and from downtown, was nice, but the neighborhood you have to walk through to get to those two places leaves something […] to be desired. The breakfast buffet was not wonderful, but it was cheap. I'd stay here again if other hotels are full, but it would not be my first choice. Read moreGenuine Hotels.com guest review
"Good Price and comfort"
Good price for the room and clean. The bar and staff were comfortable and the staff friendly.Genuine Expedia guest review
"Won't do it again."
There was toothpaste spit on the bathroom counter. The carpets in the hotel looked dirty. The hairdryer started smoking when I tried to use it and when I called down and asked for a new one - I had to call twice and it took them an hour. Not happy, won't stay here again.Genuine Expedia guest review
Response by Red Lion Hotel Boise Downtowner I am truly sorry that you had a less than perfect stay. I have shared your concerns with our Housekeeping Manager; she is investigating which room attendant was responsible for cleaning your room. I also apologize for not responding as quickly as we should have on the damaged hair dryer in your room. Once again I apologize for the issues during your stay. Ken Kester General Manager
I was kinda skeptical of this hotel but once we walked in it was very nice and the staff was very nice as well. The rooms were nice the bed was so comfy and the room was at a good tempature I will def stay here again next time I want to go downtownGenuine Hotels.com guest review
"Clean room, disappointing breakfast"
Good location for a business trip. The Buffett for purchase was lacking. I've seen a better selection at other hotels where the breakfast was complimentary.Genuine Expedia guest review
The hotel was wonderful. The staff was great, my room was perfect. I have never slept on a more comfortable bed before, it was more comfortable than my own bed at home. Will definitly stay there againGenuine Expedia guest review
"Close to downtown"
It was perfectly adequate. There is a shuttle van which is primarily used to and from the airport, but will shuttle folks to downtown if it's not in use for the airport. We took advantage of that which was great.Genuine Expedia guest review
"Finally a nice room"
Great bed, great service, room was very clean.Genuine Hotels.com guest review
I thought that the hotel was very nice. Staff was accomadating and room was very comfortable. The only thing that I thought was a little rough was that there was a school bus full of kids there and they were running up and down the halls at night. I heard them till about 2:00 A.M. I get it that they are kids but I would have thought someone else would […] have complained about them. Read moreGenuine Hotels.com guest review
Overall, greatGenuine Hotels.com guest review
Clean and nice. A little dated in places. Hotel is not downtown but close. Air Crews stay here.Genuine Expedia guest review
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