I am really dis satisfied especially from receptionist & supervisor behaviour also it was very far from the downtown and there is not any thing in the surrounding neighborhood.Genuine Hotels.com guest review
"Nice hotel, sub-par management"
Nice hotel, nothing special, definitely a 2-star economy place. Talked to 4 different members of staff about different topics (tripped electricity breaker, no shower cap, directions, printing), all seemed willing to try to help, but slow and slightly confused as if they only just started working there. Also, room was double-booked when I arrived, but […] was thankfully easy to deal with and not a problem. Read moreGenuine Hotels.com guest review
Beautiful, recently renovated hotel. The neighborhood wasn't interesting or convenient to the city of Toronto, nor to public transit but the price was good. I understand that the Toronto Transit subway will add more service to this area in the next couple of years.Genuine Hotels.com guest review
Clean hotel at a good cost. No frills but comfortable.Genuine Hotels.com guest review
we stayed here and others on the team stayed 2 doors down. we liked our larger room and the pool/hot tub which they didn't have. they had free breakfast. the hotel was under some construction but that did not cause us any problems even with our hockey equipment. the rooms were clean every time we came back and they gave us extra towels when we asked […] for them. I would recommend this place. Read moreGenuine Hotels.com guest review
"Enjoyed our Stay"
We had a great weekend in Toronto. This hotel was a perfect location for the attractions we were in town for. It was a nice surprise that the pool was open until 11pm, great feature. Wish there were more restaurants closer. The morning staff was a little clueless with directions; they told us we'd pass the Sunset Cafe on the way to Legoland but it was […] in the total opposite direction. They could have been a little bit more helpful. Overall the hotel was clean and very nicely done. Read moreGenuine Hotels.com guest review
"very nice place"
loved it, very clean>>>>>Genuine Hotels.com guest review
"good hotel, bad restaurant"
Very convenient, clean and comfortable. Excellent beds. The restaurant, next door, is bad.Genuine Hotels.com guest review
We had multiple rooms for multiple nights. 3 out of 4 of us had nothing bad to say. The 4th one complained that his room wasn't cleaned, but he complains about everything. We all wished that the restaurant/bar stayed open later. 7pm closing time didn't work out for us at all.Genuine Hotels.com guest review
Enjoy our stay for multiple nights - Thanks!Genuine Hotels.com guest review
"nice place to stay"
it was a very nice place to stay when you are in TorontoGenuine Hotels.com guest review
"Overall good value"
We were able to get a very reasonable price and we were satisfied with our stay. It was very close to our car rental site and the airport. It was close to everything we needed and planned to do. I left something in my room and I am waiting for them to get back to me. Hopefully they find it, but if not, I understand when you forget something in a hotel […] room, don't expect it back. I will update the review when they get back to me (hopefully with good news). Read moreGenuine Hotels.com guest review
"Very Nice Accomodations"
Hotel good location for our purpose. We did not want to be in downtown area. Hotel close to highway and some 15 minutes from Pearson airport..perfect.. Room type we specified thru Expedia booking was waiting for our arrival..Genuine Expedia guest review
From arrival to departure all was excellentGenuine Hotels.com guest review
I had a very fantastic stay at the Best Western Hotel, I will most definitely stay there again the next time I visit Toronto. I love the location and the cleanliness of the room.Genuine Hotels.com guest review
"Nice hotel close to Airport"
They should have a small drink service like coffee and tea at the lobby. The restaurant that connects to the hotel close too early, 7 pm. They should open at least until 9 pm. Time I was back to the hotel, restaurant was closed always and there were no decent dining place near by the hotel except the first food places.Genuine Expedia guest review
"Good choice for a budget vacation"
Hotel had plenty of parking, staff was courteous and extremely helpful, subway station was approximately 10 minutes away, rooms were clean and in excellent condition. The hotel has a restaurant but I never had the opportunity to try the food, as the diner closed at 1900 (7 PM). The hotel is located on the outskirts of Toronto so it may take some time […] traveling to get to downtown. Owning a personal vehicle is recommended, however, public transportation is readily available from this location if you do not mind traveling by bus, subway or taxi. Read moreGenuine Expedia guest review
"room was at 60 when checking in"
room was very cold and took hours to warm up to a comfortable 70. its sad because we weren't even staying over. Needed somewhere to relax while kids went to a concert. They were they for a couple hours b4 and went in the hot tub, which was a nice temp. The pool seemed a little cold so we never used it. Also the pool room itself was kept cold. No towels […] unless you go to the front desk, we asked twice and others also asked. The hotel was very nice for the money spent [$93] and updated and clean. Kind of far from food, especially anything other than fast food. Read moreGenuine Hotels.com guest review
"Excellent Price, Accessible, Nicely Updated"
Adequate size of room, updated decor, cleaned well, beautiful bathroom, but wonderfully helpful staff was icing on cake! Definitely recommend for those who choose to spend money beyond the hotel. Thanks to staff.Genuine Expedia guest review
Overall the stay was okay! However the first room was facing the highway so we asked for a room change due to the noise from passing by traffic. The second room had a stained blanket on the bed. When informed the staff of the issue and it was taken care of. Both issues were handled in a timely manner. The hotel offered us a complimentary breakfast for […] the issues but the resturant in the hotel is not that " fancy". I would stay there again but not for the amount paid. The hotel is good for an overnight trip which was my reason for the stay so I guess it served it purpose. Read moreGenuine Hotels.com guest review
"Don't let the neighborhood scare you away"
Nice new hotel in an admittedly not so nice part of Toronto. The rooms were clean, the service was good, the facilities were well maintained. It was nice to have a laundry room available. Wifi was fast and free.Genuine Hotels.com guest review
It was a great visit to the city and your fine hotel! The girls at the desk were very accomodating and helpful! There were really no complaints other than the road construction at the driveway and along Norfinch Rd.Genuine Hotels.com guest review
ExcellentGenuine Hotels.com guest review
"Close to Canada's Wonderland"
The room were renovated. They are very clean and comfortable. The room look better than the outside of the hotel.Genuine Hotels.com guest review
"Clean & Quiet"
Staff friendly and helpful. Upon entering my room I noticed the bathroom sink was cracked as if some heavy was dropped on it. Called the front desk so they would not hold me responsible for the damage. Staff offered another room, but I told him that it didn't appear to leak and only wanted to let them know that the damage was found when I first entered […] the room. The staff member offered a written note stating the prior damage. The staff member came up within ten min. inspected damage and gave me the written note. Room clean and quiet. Adjoining restaurant was reasonably priced and had good food & portions. Read moreGenuine Hotels.com guest review
We stayed one night front desk was great room was cleaned a little on the small size but otherwise was a great .Genuine Hotels.com guest review
It was great, fantastic rooms with freindly staffs.Genuine Hotels.com guest review
"Understaffed and poorly organized"
It was just ok. Staff are pleasant but a bit clueless. Restaurant is completely understaffed .... "I can't let you sit on the patio as it's too far from the kitchen." Give me a break!Genuine Hotels.com guest review
"good place to stay"
The hotel was fine, convient for us to visit familyGenuine Hotels.com guest review
"Staff friendly but need training"
Hotel was clean and quiet, staff friendly, Gave low score on service as clerk was interrupted a couple of times by other guests stating their key cards were not programed to open their doors. Thankfully she gave me two cards in which one of them actually worked. I received a call from home that night and was told by my caller that the operator told […] her to have me go to the front desk and pick up my credit card that they failed to return!! Not sure why the staff failed to contact me directly or bring the card to my room, as it was their error in the first place. Also gave low score on surrounding area, due to poor road conditions getting down their street. Read moreGenuine Hotels.com guest review
Stayed here for a wedding and brought my 100% electric vehicle. The staff were very helpful and allowed me to plug in for several hours through a ground floor room to recharge the car. Ideally they would install an EVSE,which many other best westerns have, but this was good enough. The hotel itself was clean and even had a fridge and microwave, which […] was a nice bonus. only complaint would be the shower head which only let out a small amount of water down the wall. We opted to go shower at home. Read moreGenuine Hotels.com guest review
First night in our room we discovered that the AC unit was not working. Called down to the front desk but the maintenance folks had left for the day. Front desk employees took initiative to try and solve the issue themselves and used experience to problem solve and get the unit working again. Very much appreciated the extra effort!Genuine Hotels.com guest review
The hotel itself was fine, however slight issues with service. I asked for an extra pillow and was told they had none.... First time in a hotel that I've come across this, in most hotels they leave extra pillows for you to use in he room. The refrigerator was also broken, I told them about it on 3 separate days 4 times just to finally get a fridge that […] worked. The cleaning team were good however small things like not topping up the shower gel or soap was tiresome especially when it ran out. Doubtful I would stay at this hotel again Read moreGenuine Hotels.com guest review
"Short Business Trip"
Good value for moneyGenuine Hotels.com guest review
The room was so small we kept walking into the bed and the furniture. Bed was comfortable, room was clean. Nice location if you don't have to go downtown everyday, which might drive you crazy. It took us from 30 minutes to an hour to drive downtown everytime we went.Genuine Hotels.com guest review
the room is very clean. location isn't convenient but cost is reasonable. i couldn't hear any sound from next room so i could relax. i want to come again.Genuine Hotels.com guest review
Rooms were nice, hotel was quiet considering how close it is to the 400 and the resturaunt had good food. We were pleased with our stay.Genuine Hotels.com guest review
The hotel was clean & staff were friendly & helpful but if you aren't familiar with TO the neighbourhood is poor & rundown, not somewhere you want to walk around with very few amenities nearby - no restaurants or grocery stores. The restaurant in the hotel closed at 7pm & food choices offered had few fresh items, no healthy breakfast items. The room […] had a microwave & fridge but no dishes or cutlery, one of those tiny coffee makers & paper cups & plastic glasses. The bed & linens were clean & comfortable, the walls are pretty thin. Read moreGenuine Hotels.com guest review
"Nice little place"
We had a good time. The small pool was perfect for my kids. The hot tub was nice but one day it was WAY hot! They gave us a free upgrade to a 2 bed room instead of using a cot, which was really nice. The room was in great shape, clean and new-looking. My only issue was with the restaurant which, while decent, was constantly under-staffed which resulted […] in very long waits for food and service. Not far off 400N and 401E, easy to get around. And there's a Tim Horton's not far away! Read moreGenuine Hotels.com guest review
very clean and updated roomGenuine Hotels.com guest review
My family and I arrived late to our Hotel. The Front Desk clerk was surprised to see us? He efficiently checked us in. He did not ask if we needed help with our luggage. He was the only staff on duty. Our room was clean and our heater was physically broken. I paid it no mind as the unit still worked. My wife requested another blanket as our children […] were cold. I spoke with the front desk for another blanket. He gave me sheets and told me they were blankets. We argued and I walked away. We did not want maid service just our towels replaced they were unable to match this request 100%. We missed getting our towels replaced. 1 out of the two days we stayed. Will not return to this hotel the next time I visit Toronto. Read moreGenuine Expedia guest review
First front desk manager was slightly rude but other employees made up for it. Room was clean, maid service woke me up before check out time which was annoying as I was on business for early mornings and wanted a few extra hours to sleep. Communication about room check out could be stronger. Room temp was fixed and too cold.Genuine Hotels.com guest review
"Completely renovated & great value."
Everything was clean and fresh. Front Desk was good. Check-in was easy. Hot tub was nice. Didn't try the restaurant. Would be Great if a breakfast was included.Genuine Hotels.com guest review
Overall good experience, good service,Genuine Hotels.com guest review
"Hotel in Toronto"
I stayed in Best Western Plus Hotel and everything was OKGenuine Expedia guest review
"Recently updated hotel, good price"
Stayed for two nights with my wife and two kids, enjoyed the pool a lot although the hot tub had trouble generating enough heat (was barely warmer than the pool). Overall a good place at a good price, will stay again.Genuine Expedia guest review
Overall stay was good. Restaurant changed ownership and hours of service wich left us scurrying for take out. Breakfast following morning at restaurant was reasonably priced, plentiful and we got additional discount for having stayed at the hotel.Genuine Hotels.com guest review
"Very clean amazing Staff"
My expedia booking hadn't gone through and the staff helped me clear things up with no hesitation. Very patient peopleGenuine Expedia guest review
"Close to many amenities."
We had a great stay. The hotel was as described on Expedia. It was clean, the staff was friendly. Our only beef was that the exercise equipment was all broken and our daughters wanted to work out and couldn't. Other than that it was a great experience and we would go back another time.Genuine Expedia guest review
"very nice hotel with free parking"
clean hotel which for me is the number one quality I look in a hotel room. Free parking which is rare in Toronto. I had a rental car so I could move around easy. I recommend this hotel.Genuine Hotels.com guest review
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