ExcellentGenuine Hotels.com guest review
Loved everything about this hotel. Newspapers were where they should have been, breakfast VERY clean and organized, and right by a mall!!!!Genuine Hotels.com guest review
"Good, clean hotel."
We were in Grand Rapids briefly for a funeral, and this hotel met our needs very well. The rooms were very clean, and the lobby attendants were friendly. The wifi was dependable (even when streaming a movie), and the breakfast included hot items like scrambled eggs, make-your-own pancakes, and Chobani yogurt. The hotel is easily accessible from downtown […] Grand Rapids. I would stay here again. Read moreGenuine Hotels.com guest review
"The showers rock"
It was just a quick night, but easy check-in. Comfortable beds. Awesome showersGenuine Hotels.com guest review
Went to meet our new grandbaby and wanted to be close by so we picked this hotel because the location was perfect for us. We were pleasantly surprised when the hotel staff was one of the friendliest I've come across and the hotel exceptionally clean. While we were there, the weather was typical Michigan - lake effect snow storm and to our surprise...the […] staff had shoveled paths around all the vehicles. Now that's service. I cannot say one bad thing about the people, the facility, food, etc. We will definitely by using them again! Read moreGenuine Hotels.com guest review
"great for family"
Great for a family stay. The pool was warm and clean. Also nice having the pool in the basement so you don't need to worry about the kids keeping people up.Genuine Hotels.com guest review
staff was very helpfulGenuine Hotels.com guest review
A local hotel for us but need to stay in the city to "drive" girls around the town for a bachelorette party. Front desk was friendly. Quiet neighborhood and hotel in excellent condition. Wish I could find this at all Holiday Inn Express.Genuine Hotels.com guest review
"Above and beyond expectation/Thanks Nichole."
This stay at the Holiday Inn hotel north of Grand Rapids was terrific or even better! I loved the location tucked in off the main road and yet convenient to shopping and restaurants. I specifically want to compliment Miss Nichole Miller who was the representative at the front desk when we checked in and throughout the first night. My daughter was car […] sick for the last part of our trip. As we arrived at the hotel she felt the need to get sick which unfortunately happened right in front of the hotel. Feeling bad about this I told Nichole what happened and that I needed something to clean it up. She would have nothing to do with that plan and graciously cleaned the area without reservation. This goes beyond customer care, Holiday Inn should value this young ladies commitment to customer service. Her desire to make our stay amazingly comfortable went above and beyond normal expectations. Please make sure Holiday Inn management at this location see this review. If you are unable to send this to the specific hotel please let me know as I am so moved by her performance I will want to submit a complimentary comment to the hotel myself. Tha Read moreGenuine Hotels.com guest review
"convenient and comfortable"
Comfortable in a decent part of town for getting around. Great shower head.Genuine Hotels.com guest review
"Great Value and Service!"
Wondeeful stay - we will be back!Genuine Hotels.com guest review
hotel employees were all very hospitableGenuine Hotels.com guest review
Needed to stay within a short distance of the down town without the down town hassels. Seven easy drive minutes from the downtown.Genuine Expedia guest review
"Labor Day Weekend"
Close to downtown (about 10 minutes) Breakfast included - (but get there early because there was quite a crowd- probably due to the holiday weekend). Great hot and cold food selection. Comfortable room and pillows. Room had a mini fridge which was a pleasant surprise. Modern style room/bathroom. Very clean.Genuine Expedia guest review
"Holiday Inn Express - Walker MI"
This hotel was exceptionally clean - staff very friendly and knowledgable about the area - able to use the computer and printer for business - free wifi - and very nice breakfast buffet - will stay again when in the area. Thanks!Genuine Hotels.com guest review
Slight problem with the fire alarm first thing in the morning ... But very nice hotel.Genuine Expedia guest review
The manager was very nice and helpful. Price a little higher than others in area.Genuine Hotels.com guest review
The hotel was very nice and the staff was very accommodating.Genuine Expedia guest review
"Great place to stay!"
The whole stay was great! The hotel was very clean and neat, the staff was very friendly and helpful and the location was perfect. It was located away from the main street so it was quiet, but it was within walking distance of pretty much anything u could need for shopping, dining or anything of that type. Would definitely stay again!Genuine Hotels.com guest review
"This was a great hotel"
Stayed here two nights for a "Girls Weekend" with my daughter and two grand daughters. The hotel was very helpful and courteous, the room was clean and pleasantly appointed, the pool was perfect and a, supposed, Continental breakfast was included with our stay....it was the most elaborate continental breakfast I've ever seen. We all had a great time […] and I would highly recommend this hotel. Read moreGenuine Hotels.com guest review
"Very Nice Place"
It costs more than some of the lower end hotels, but the quality and comfort definitely exceeds what I expected.Genuine Hotels.com guest review
"Outstanding cleanliness and service"
Wonderful visit. Superb, friendly staff throughout. Beautifully maintained, very new building. Great pool + hot tub, open 9 am til 11 pm, with no time restriction on kids: very important for us. A short, 15 minute drive from downtown. Will definitely consider returning for another stay if we decide to visit Grand Rapids again. One of the best hotel […] experiences in the last 5 years. Read moreGenuine Hotels.com guest review
"Excellend Facility and Amazing Staff"
I could not have asked for a better hotel!! It was extremely clean and the Double Queen room left enough room for 2 adults and 3 teenagers. The beds were pretty hard, harder than I would prefer but that is a personal preference. The staff was fabulous as well. Friday night we forgot to call for a cot until after 9pm. The cot was up to us in less than […] 10 minutes. Housekeeping did an amazing job as well. We stayed Friday through Sunday and I normally have to call for something that Housekeeping forgot. Towels and garbage's were handled and they even noticed we had used the replacement toilet paper and left an extra one. The hot breakfast was great also. Service was extremely slow on Sunday morning and the flow of the breakfast counter allowed people to easily "cut" after we had been waiting 10+ minutes for eggs, biscuits and sausage to come out. However, the ladies were very friendly and engaged the group as they worked. I would definitely recommend this hotel to friends, family or complete strangers. Fabulous stay! Read moreGenuine Hotels.com guest review
"Wonderful stay for family of four."
Original stay was for two nights. Ended up extending stay by an extra day. Stayed in queen suite. Room was very clean, had plenty of room and comfortable beds. Pool was also very clean and we'll maintained. Front desk staff at check in was extremely friendly. The hotel was in the final stage of renovations so the entire hotel is remodeled. Breakfast […] in the morning was good. The only complaint is that the Sunday morning breakfast was understaffed for the amount of guests. As a result the breakfast host was not nice and complained about the lack of help around the guests. All other staff members were friendly and welcoming. Definitely reccommend this hotel. Read moreGenuine Hotels.com guest review
"My old neighborhood"
Disappointed in they charged 30.00 to my account just in case I had any charges.What kind of policy is that? They already had my card number, but to see it on my banking account taken out without my knowledge. Now I have to wait several days to see if they replaced it. This will be the only time this will happen I will not stay again.Genuine Hotels.com guest review
The location of this hotel is great if you don't mind staying a few minutes outside of the city. There are plenty of restaurants and shopping near by. It's easy to access from highway 131. I would book early though, as the rates go extremely high if there is something going on in Grand Rapids, and it is definitely not a $200/night hotel, which is what […] I had to pay this last stay. The other reason I stay there is because they have a continental breakfast in the mornings. It's nothing special, but better than naught. Rooms are comfortable. Read moreGenuine Expedia guest review
"Close to Delta Plex, but not worth the stay"
We needed to be reassigned to a new room, after checking in, because one of the beds had come off the frame, was impossible to even sit on because the mattress would tip up when we sat down. In our second room, we had to turn off the heater, (in the middle of winter) because it made SO much noise, it kept us awake! The complimentary breakfast was very […] dissappointing - nothing hot to eat was offered, the eating area was displaced into a basement room not big enough to hold 8 people, and we had to the use the same stairways the construction crew used, which meant that the stairs were covered in dust, dirt, and construction residue and debri. Disgusting! Read moreGenuine Expedia guest review
The shower was broken so we had to shower in another room. The thermostat was broken. the room was either too hot or too cold. It was either 78 or 64. I expected a little more than that from a newer Holiday inn.Genuine Hotels.com guest review
Things listed as included cost extra $7 an hour to play a Nintendo64! Cold pool, and a very minimal channel selection. My wife and I were dissapointed.Genuine Hotels.com guest review
"kick off your shoes"
Nice place to kick off your shoes and relax for the evening. Keeps up with the hotel standards.Genuine Hotels.com guest review
"not worth the price"
While it was clean and the service was great, there was no justification for the price I paid. I stayed in a $100 hotel room and paid almost $170 for it. The TV's are not updated, the beds could be much more luxorious and there was no mini-fridge or microwave in my room. Again, I would give this a great rating if the price was much lower, but for what […] I paid, I expected much more. I will not visit again. Read moreGenuine Hotels.com guest review
Nice hotel, clean. The bed is really close to the ac/heating unit.Genuine Hotels.com guest review
"not so happy"
It was very noisy we heard everything thatt was going on outside our room i will not be staying there again and wouldnt recommend it to anyone I knowGenuine Hotels.com guest review
"Welcome sight at the end of a very long day!"
Exactly what we have come to expect from HI Express, which is why we are faithful customers.Genuine Hotels.com guest review
"Comfortable hotel near our destination."
Our son's graduation was the following morning at 9:00 AM, so we needed a place to stay that was relatively close. The hotel was convenient to our destination. The morning breakfast was outstanding, as we would not have had time to stop, so it was very convenient.Genuine Expedia guest review
When we checked in the service desk people were not very nice. I had to be "authorized" for an additional $30.00 hold on my credit card, which I thought was crazy. They (Holiday Inn) already had my credit card in the event there was incidental charges. The staff over all was not pleasant. As for when we checked out the service desk lady was very nice. […] As for breakfast before we check out, there was not a lot of food out. We got to the breaskfast area before the 10:00 cut off time. In my opion, food should be plentiful and available up until 10:00. After that time, stop putting food out. After I said something the staff put out more food but not before a fuss. Read moreGenuine Hotels.com guest review
Stayed there after going to see a comedy act at Grand Rapids Community College. Room was way larger than expected. Comfortable and cleanGenuine Hotels.com guest review
"Good Value for your money"
Easy to get to from expressway, lots of resturants, friendly and knowledgeable staff. Check in was prompt with our room being ready even though we arrived early.Genuine Hotels.com guest review
Booked online ahead for a great deal! reserved a whirlpool king room for a night after a long day and concert. Whirlpool was a great size and clean. Room and hotel was clean. Typical breakfast. Front desk staff was very very friendly and kind.Genuine Hotels.com guest review
"Good place for a nights rest"
About the only negative I can say about this hotel is the lack of tv channels. Also you have to pay a large amount for music stations on the tv. Tried to use the clock radio but it wasn't loud enough to listen to.Genuine Hotels.com guest review
Very pleased with the cleanliness of the hotel & specifically my room -- bed was a little soft for my liking, but I didn't mind since my stay was only 1 night; hotel staff and service was excellent; did not take advantage of any amenities other than breakfast, which was very good, fresh & plentiful; there appeared to be plenty of options for food and […] shopping in the surrounding area but did not explore either of these given my time constraints. Overall, I was pleasantly surprised and would definitely stay there again. Read moreGenuine Hotels.com guest review
Great place to stay staff was helpful. Breakfest was good. A $15.00 cab ride away from Downtown GR. Easy on and off I-96.Genuine Hotels.com guest review
"Paid Extra for Refrigerator"
Don't get me wrong, this is a nice property and convenient to downtown GR. We traveled with a baby and needed a fridge. Fortunately, they had one for a $10 fee. Otherwise, good stay.Genuine Hotels.com guest review
"Loud and board under mattress"
We were kept up by all the sports families on our floor. We called the front desk and were assured they would take care of it but nothing changed. Also found a board under an uncomfortable bed. Wouldn't stay again.Genuine Hotels.com guest review
We arrived at 3pm and our room was not going to be ready for 45 minutes. We had done a lot of traveling and I was a little mad, I never understand why they can't just give us another room. The front desk clerk was so apologetic and friendly that I couldn't even get mad at her. The room was pretty big, but we would have like a mini fridge and a flat […] screen TV. The movies were way too pricey - $15. We stayed here for one night before the Grand Rapids Marathon - it was a relatively short drive to the race start and had lots of food and shopping nearby. We were able to get a free late check-out, but only because I am a priority club member. Read moreGenuine Hotels.com guest review
"We will come again."
We were extremely pleased with the hotel and the service.Genuine Hotels.com guest review
Our room was very loud from 1am to 4am called the front desk several times to tell them. don't stay on the weekends if you want any sleepGenuine Hotels.com guest review
it was a wonderful stay,. breakfast was beautiful. i will recemend it to all . desk staff very frendly as well as kitchen staff. thanksGenuine Hotels.com guest review
"1-night family stay"
The room was spacious and clean. We had a King Suite. The pool was warm. The only complaint was breakfast. Everything tasted like plastic and the attendant was VERY SLOW and didn't keep things stocked. She needed help. Everyone ate with a spoon because she wouldn't get forks.Genuine Hotels.com guest review
"Not worth the money"
We were given the wrong room upon arrival - and for the money spent on this hotel, it wasn't satisfactory. The room was dimly lit, no conveniences like: in room microwave or refrigerator. The bed was nice but I plucked several of the housekeeper's hair out of the bed before laying in it. Breakfast was horrible.Genuine Expedia guest review
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