El Cid La Ceiba Beach - Cozumel

The place is furnished very old styled and not conveniently located to town.

Genuine Hotels.com guest review

Our romantic 3 day trip was fine in terms of hotel, room, service! On our first night we needed ibuprofen and tums and the closest place was the store at the hotel. We had to pay about $40 U.S. for small bottles of each! What is one to do when you have a migraine and upset stomach! Pity this hotel is so far away from town as it really is a nice place. […] I know you have read about the cruise ships blocking the view, but if you don't mind watching how ships of this size dock and undock they won't bother you. The only complaint about the ships I had was the early morning blow of their horn and their loudspeaker announcements to their guests. Even these didn't last long. Great stay overall!! Read more

Genuine Hotels.com guest review

The check-in procedure was quick and efficent. The room was ready and the bellman did an excellent job with our bags and making sure everything in the room was good to go. There was an initial effort to sell us a membership but no follow up pressure.(That's a good thing!) The cruise ships constantly in and out got a little annoying after a while but […] not enough to make us complain. The location was perfect for getting anywhere on the island. The snorkeling was good on site for fish spotting but not very colorful for coral. The food was good and the employees were friendly and helpful.Don't miss the wood fired pizza!!!!! The cook let's you stand by and cook it to your liking. If you rent a car be sure to educate yourself about the meter/parking procedure down town. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Great location and staff. Did not eat the food their, needs some improvement but the new manager seems to be on a mission to improve everything. Best snorking is right off the dining room. Would return next trip

Genuine Expedia guest review

The "private beach" was very disappointing as it was very small and man-made. The "kitchenette" was in poor condition, and very small. We had to look at and listen to cruise ships docking at 7 am and leaving at 8 to 9 pm every night. The restaurant was mediocre. The hotel is very far from downtown. Overall, it was crowded, expensive and too commercial. […] The room was ok, but not that great. Read more

Genuine Expedia guest review

I'm general I was very happy with my stay at el cid. The location was close enough to town to take either my bike a scooter or a rental car/taxi into town, the cruise terminal right inferior of the hotel meant that during the day you would have cruise passengers visiting three hotel amenities. At this time of year there were not enough to provide a […] nuisance. My only qualms with the hotel was related to the service at the restaurant which was quite slow and during the daytime they performed repair work at lunchtime right by my table. The maid and hotel staffs attention to detail was impressive, such that every day for my 6 day stay I had a new towel artwork in my room when they cleaned. After the race they were even kind enough to put a poster on my door signed by the staff which I thought was amazing! Additionally they had a concierge member who competed the race and provided some good input before the race. O Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Was a great stay, first time in Cozumel, would recommend for others stay, if you come with your own car, its very close to the pier where you come into Cozumel, if by passenger ferry, not too far either, great stay

Genuine Hotels.com guest review

The rooms are above average, the sliding door would not lock and the bathroom window would not lock, my wife was concerned. The doors also did not seem very secure. The food at the restaurants is good not great. The service is also good not great. The resort is well kept though a bit dated. The massage was wonderful. The area around the resort caters […] to the cruise ships so when they are in port it is very busy but when there is no cruise ship the area shuts down. Read more

Genuine Hotels.com guest review

Loved the stay!

Genuine Hotels.com guest review

It was the 5th time I have stayed there and is just great

Genuine Expedia guest review

Overall hotel experience was pleasant. Maid service (Franseca) was amazing. Her team of ladies did an outstanding job each day -- and the turn-down service was a nice touch. Hotel had plenty of hot water and perfect water pressure. Two areas to mention -- our room was on the first floor of the tower, and we could hear the guests above us way to loudly. […] The hotel registration help was not the most pleasant...pushy, asking for email addresses for each family member. (to send promotional information) I had two children in the room - and they wanted their email address as well. I was asked several times. The hotel restaurant was good....service was very good and Viki provided great beach side service. Snorkeling on site was AMAZING!!!! Saw some of the most gorgeous fish in the world --- no need to pay for snorkeling trip!!! The small "beach" area was somewhat disappointing -- very rocky. The snorkeling and ocean views made up for it. Read more

Genuine Expedia guest review

We were disappointed by a a few things. The pool was cloudy for most of our stay. I believe that it was due to volume not lack of maintenance. A small pool can not accomodate 100 people all day long. Same with the hot tub. Work was being done on the dock and the hammering and other tool noises made it uncomfortable to lounge on the beach area. We did […] not get the room promised. No coffee maker nor microwave though we did recieve a welcome gift of coffee & cookies. We were told we were lucky to get a refrigerator. The restaurant was nice but limited in menu items. The staff was pleasant but not all were trying to win their guests over. All in all it was a nice place but I will not be going back to El Cid Cieba Beach Hotel again, nor will we be too quick to visit Cozumel. BTW, we don't dive so maybe my expectations are unfair. People who are divers appeared to be really enjoying themselves. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Great hotel with a great pool/beach area. Cruise ship visitors are entertaining to watch and not too intrusive. The music was not very appealing.

Genuine Expedia guest review

Blankets and towels were a little rough but that's the only thing bad I could say about the hotel. Staff is friendly, bar by the hot tub, plenty of seating by the beach and a couple of hammocks, they have their own dive shop and a cab to the ferry is only 80 pesos. Walked to Jimmy buffets at 8:00 pm with my girlfriend (a 50 min walk north) and felt […] perfectly safe. Read more

Genuine Expedia guest review

The view from our room was amazing. Very attentive and helpful staff. Super convenient location, wonderfully romantic vacation.

Genuine Expedia guest review

This is my 4th time to this resort and I am still in love with it! They hotel staff are super friendly and helpful and the rooms are very nice and comfortable. Everyone always has a smile on their face and if you have any problems or concerns they take care of them asap. If you are a diver this is a great hotel with a dive shop on site. I would not […] dive with any other company on my trips to Cozumel. The dive master Luis is super great and Juan Carlos who runs the dive shop is always super helpful and friendly. They have a small boat and you won't feel like cattle on any of your dives. We will be going back for years to come! Read more

Genuine Expedia guest review

Would be better if not affliated with time share and attempt to sell me a slot for discounts on excersions.. Warning hotel 2 miles from town so either have good walking shoes or lots of cash for taxi.

Genuine Expedia guest review

Nice place with friendly staff with beach and snorkeling right there. Hotel restaurant on the expensive side and an $8.00 taxi ride to get to town.

Genuine Hotels.com guest review

My hotel experience was good overall. The staff was very nice, although I believe that the language barrier contributed to a few of the problems that I had. When making a local call, I went through the operator once, but was told the next time that I had to come down to the lobby. Noone seemed to understand my concern about the dimly lit bathroom. As […] stated below, The light fixture was for two lightbulbs, but only one was used. They also gave me erroneous information regarding my shuttle service to teh airport. Read more

Genuine Expedia guest review

El Cid is conveniently located by the water. In fact you can snorkel right there. The hotel rooms are comfortable; bed could be better... The staff is always friendly and helpful. That was our second stay there and we would stay there again as oaver it is a great value.

Genuine Expedia guest review

When we got to the Hotel at 3:30, it took until 4:50 to get in our room(we prepaid the room before leaving for the trip), the wait staff at the pool leaves something to be desired, every time we needed something we had to go to the bar, and then they said they would bring it to us. Room was small and outdated, the ceiling of the bathroom was wood bamboo […] covering the concrete above it, there were little pieces of concrete falling through the bamboo and onto the sink. The Hotel is right in front of the pier where the cruise ships come in, of there are no ships in port that area is pretty much shut down. Pool was nice. I wouldn't stay there again. Read more

Genuine Expedia guest review

My son and I stayed at El Cid last week during a dive trip. My son (on his first trip abroad) was not impressed, but I was. It is an older hotel and is fairly basic, but they take good care of it, and the service is excellent. The location is good for diving. It is close to the marina, and when the cruise ships leave in the evening, it gets very quiet […] very early. I would prefer better internet access and speed and more parking, but the friendly & attentive staff make the El Cid a nice place to stay. Read more

Genuine Expedia guest review

This is a great hotel. It is alittle dated but the wonderful staff and excellent service make up for any other issues. We found everyone to be very helpful, friendly and willing to go the extra mile to make our stay pleasant. Highly recommend using Luis's services as he is very professional and willing to assist you in anyway possible. Additionally […] this hotel has the BEST snorkling on the island so don't miss it. Read more

Genuine Expedia guest review

The wonderful hotel manager found us at the airport check-in after we had inadvertently left a wallet (with alot of cash) in our room after checking out. So I can't say enough about the great service!!! He prevented what would have been a disastrous end to our trip, much appreciated.

Genuine Expedia guest review

Superb staff, and very good food. We had a very nice time here. Very spacious rooms.

Genuine Expedia guest review

The hotel was fine, but we did not get the room we booked. We were told regardless of what Expedia sold us they never guarantee a room type. Since we were on vacation we chose not to argue and just enjoy ourselves.

Genuine Expedia guest review

This was a truly beautiful resort. I loved every minute of my stay. The only complaint I have is the beds were too hard. The matress was like sleeping on a concrete slab.

Genuine Expedia guest review

This is a nice resort style hotel with a small private beach, restaurant, gym, cabanas, beach lounge chairs, jacuzzi with bar, dock for snorkeling, hammocks!, and clean rooms. You are greeted with a free drink and are given many freebies including organic honey shampoo and snacks. Their gym is small but not many people used it while i was there so i […] had the whole place to myself. The jacuzzi is nice, but get there early because people like to stay there and enjoy the sea breeze. I really didn't like the room service though. The portion size was small and the price was on the high side. All in all, i recommend this hotel, its a nice place for the price. Read more

Genuine Hotels.com guest review

I have to say, most of the staff is very friendly and very accomodating. If you stay in the tower you will have a better stay overall. These are bigger, newer rooms with a nice view of the ocean. In contrast, the room we stayed at was very dimly lit, had very loud pipes that would wake us up in the middle of the night and the room was small and outdated- […] and there is no elevator. Bellman can help you, but it's rather difficult managing the stairs with a stroller and baby in tow. The food at the hotel wasn't all that great and it's rather pricey. I would definitely NOT recommend getting all inclusive for this reason. I would recommend eating towards the centro where you can find some wonderful restaurants with reasonable prices. One main reason why my hotel stay was not as enjoyable is because I was supposed to receive "hotel credit" in a certain amount to use at the resort. I was specifically told that I could use this credit for food and drinks and pretty much anything there at the resort. Instead, I received a coupon book that was useless to me. You have to spend a minimum (usually around $150-200) to use a coupon, and many of these coupons weren't even for the La Ceiba. It was very disappointing. Another thing- I wouldn't go on tours using the hotel service. Do your own homework online and save yourself a good $20 per person or more for the same exact tour. They try to make it reasonable if you waste 90 minutes of your day listening to people try and sell you a time share. I'm glad I didn't do it! My time on vacation is precious! I liked that the rooms had kitchenettes with mini fridges- this was a must especially traveling with little ones. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Stayed (Nov. 30 to Dec the 8, 2011) in room 2319 which was on the 3rd floor on the lower hotel bldg. There was a tree that seem to be the home of hundreds of cherping birds that will wake you up a dawn without fail. I do not recommend anyone staying on that side of the hotel. The Jaccuzi did not work for a couple of days. The maintenence staff told […] us that water could not be added to the steam room even thou the instructions on the wall stated that you can. Go figure! As far as the overall stay was concerned, I did like the hotel and staff. I do recommend this hotel. If you like being downtown shopping, this hotel is not within walking distance. Read more

Genuine Hotels.com guest review

We stayed for a week at the El Cid in Cozumel. The hotel, in my opinon is a secret treasure. Close to town, a $7 cab ride in, but seems much closer to be able to enjoy Cozumel. The Hotel has a small beach access that adjoins the cruise ship pier which makes for interesting people watching as the huge ship spills the thousands of people out. I had heard […] the El Cid was a spot where they could come and spend the day, and worried they would crowd out the El Cid people. It never happened, there was always a spot to sit at the pool & ocean. We went for scuba diving, and dove with Babeica Diving, the on site dive operation. They were great, they offer small extremely fast boats with no more than 8-10 divers. The schedule was so nice as they left at 9:00 am (ish) so the mornings were never rushed. And since the boats were so fast we regularly beat the earlier boats to the best sites. For 3 days we were DM'd by Jonathon M, and he was GREAT!!!! The boats were covered, and had water and snacks for our timeouts between dives. They did put into shore for us to be able to get off the boat for a short time, which was wonderful. All in all the trip was wonderful, and I will return........ Read more

Genuine Expedia guest review

Nice place and helpful staff. The food at the restaurant was excellent and very reasonable prices. Will go back for sure!

Genuine Hotels.com guest review

While we were there the staff was very kind, but the food was unimpressive, they were remodeling the pool while we were staying there without any other options of places to go swim. However, the snorkeling at the hotel was very good (lots of fish.) It was pretty quiet, we went in September, and other than an occasional cruise ship the entire island […] was pretty dead. Read more

Genuine Expedia guest review

This hotel was definitely an older property, but was well maintained and functional. The price was really good for the area. Our only concern was that we ordered and paid for a room with a King bed, but got something a bit smaller than a Queen-size. We didn't complain, as we were tired and the full/queen was adequate for our needs. We were also confused […] by the description of the plans on the website--it said that we were on the european plan--and in one place that included a free breakfast. Apparently, not all rooms on the european plan include the free breakfast--so watch out! Food was INSANELY expensive in their restaurant, (for example, 4 oz of coke and 4 oz of ice costs about three dollars, with no free refills--so enough beverage for a meal adds about nine bucks to the tab). They provide a coffeemaker, but no coffee--so you need to bring that with you, too. Read more

Genuine Expedia guest review

My family and I have a relationship with the wonderful staff that take care of our every need and desire. Our friend Esther, has looked after us for many years and made La Ceiba our vacation home away from home. We hope next year we will be able to go back again.

Genuine Expedia guest review

Great waterfront for swimming, snorkeling and feeding the fish. dive boat and dive shop 100 ft from room balcony. View the Cruise ships docked nearby. Luxury outdoor restaurant onsite with great fine cuisine. Warm swimming pools and jacuzzi swim up bar. Friendly staff. Close to town and Mega grocery but not in town, quieter. Our room was very clean, […] well decorated. Nice stovetop and microwave, small frig in room. I met Sophia from Sweden there at their beach. Arriva Arriva! Will be going back, Read more

Genuine Expedia guest review

This hotel is a nice find. Not too far from town, yet none of the town noise. Only two complaints. First, my wife came to learn to scuba dive. They (The onsite dive shop) told her she could start the next day at 1:30. At 2:30 she was still waiting, and told the instructor was out with the cruise ship arrivals teaching them to dive. We learned who had […] priority. We went next door, a great place. All the cruise ships dock next door. No problem, as we liked to see the big ships while we ate. However, it does block a small portion of the view of the beach. Second, the food is not really worth what they charge. You will average $30.00 - $40.00 dollars per meal for two. Much better deals are to be had in town. Also, the restaurant closes at 10:00 PM. By the time we returned from town or a night dive in the evening, they were closed. No other places are close by where you can eat late so be prepared. A taxi ride will cost between $7.00 - $12.00 to town each way depending on how well you negotiate. Also the printer was down in their business center. No easy way to print advance boarding tickets for your flight home. The free WIFI was spotty at best. Only seemed to work when seated in the lobby, and sometimes at the bar. On the positive side, all the staff were friendly and helpful. The air conditioning in our room worked great, and you will need it. Few selections on the TV, but you shouldn't come here to watch it anyway. We felt safe at all times, never a security concern. Our rental car in the parking lot was never bothered. We would stay here again. Read more

Genuine Hotels.com guest review

I have stayed at the La Ceibe previously. But this time the stay was even better. Except for the nearby construction I have no complaints.

Genuine Hotels.com guest review

We had a great stay at El Cid and would recommend it to others. The staff was friendly and very accomodating. The hotel was nice enough and had a great view as well as a nice beach front and snorkeling area. We were in town to do some diving and had no problems with pick up at El Cid's dock. We decided not to do the all inclusive package and we were […] glad we didn't. We tried the food at their restaurant on site and were not impressed. Overall the hotel was in good shape, the staff was friendly and the food was average for how expensive it was. Read more

Genuine Expedia guest review

We had a great stay at El Cid and would recommend it to others. The staff was friendly and very accomodating. The hotel was nice enough and had a great view as well as a nice beach front and snorkeling area. We were in town to do some diving and had no problems with pick up at El Cid's dock. We decided not to do the all inclusive package and we were […] glad we didn't. We tried the food at their restaurant on site and were not impressed. Overall the hotel was in good shape, the staff was friendly and the food was average for how expensive it was. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

The biggest problem with the hotel room itself is their use of lighting. The ridiculous fluorescent bulbs used throughout the room, especially in the bathroom, frankly sucked. This is taking the green agenda a little too far. With regard to the hotel proper, I did not appreciate being accosted by the concierge as the representative of the time share […] program. The grounds were lovely and the staff very friendly and cooperative. Address the two problems above, and I would certainly come back. Read more

Genuine Expedia guest review

The biggest problem with the hotel room itself is their use of lighting. The ridiculous fluorescent bulbs used throughout the room, especially in the bathroom, frankly sucked. This is taking the green agenda a little too far. With regard to the hotel proper, I did not appreciate being accosted by the concierge as the representative of the time share […] program. The grounds were lovely and the staff very friendly and cooperative. Address the two problems above, and I would certainly come back. Read more

Genuine Expedia guest review

This resort is showing its age. The workout room is totally junk, a treadmill, stationary bike and stairstepper-- all old and /or broke. The hotel is very into selling its new development in Playa Carmen and has seen bettter days

Genuine Expedia guest review