"GREAT LOCATION- SARATOGA RACE TRACK- HYDE MUSEUM"
WE'VE STAYED HERE BEFORE AND WILL BE BACK- LARGE COMFORTABLE ROOM- EASY PARKING- NICE STAFF- LOCATION- LOCATION- LOCATION.Genuine Expedia guest review
Response by Queensbury Hotel Thank you for choosing our hotel. Our goal is to provide our guests with a home away from home experience, offering you value, service and comfort. We really enjoy receiving comments that praise us and our facility, it is what makes our jobs worth all the hard work we put in. Thank you and we look forward to your next visit. We hope to see you soon.
We enjoyed clean spacious rooms and slept well there. Room service pizza was not tasty.Genuine Hotels.com guest review
Response by Queensbury Hotel I would like to thank you for taking the time to share your thoughts with us regarding your recent stay. We are very pleased to hear that you enjoyed your room and experienced a great nights sleep. I do apologize that you did not fully enjoy your room service pizza. I will surely share your comments with the Chef in order to insure that we improve in any areas that we can. Thank you
We reserved a king and were given a queen. No continental complimentary breakfast. Room and hall smelled. Bathroom smelled like BO, even after we had them clean it again. Staff was EXTREMELY FRIENDLY and courteousGenuine Hotels.com guest review
Response by Queensbury Hotel I would like to thank you for taking the time to share your comments with us. We do take all of our guests concerns right to heart. I am sorry that your experience with us wasn’t completely satisfactory. We pride ourselves on giving exemplary service to all of our guests. When a guest expresses any fault on our end we strive to promptly fix the situation with as little disruption as possible to the guest. I hope that you did have the opportunity to try one of our restaurants. We have two great eateries on site that offer a wide array of choices a la carte. Again thank you for your candid remarks and we certainly hope to see you again in the near future.
"Nice hotel and breakfast was very good."
We enjoyed the area very much and just a short drive to Saratoga Springs that we really enjoyed!Genuine Expedia guest review
The hotel is being updated & certainly needed it in certain areas. Overall was fairly clean. The pool is not easy to access and the bathroom in the pool room needed an update & a cleaning. The pool itself was clean and the nice & quite. It is in a great location overall, not far from Lake George and reasonably priced. The restaurant is nicely decorated […] but the breakfast was a must miss and staff was slow. I would stay there again. Read moreGenuine Hotels.com guest review
"Hotel with lots of charm"
We booked this on line and we were very pleased. It is a very old hotel that is in good condition. Our room was spacious, beds comfortable, and all very clean. We ate breakfast there and all was good. The outside patio was very nice, although it was a little cool in the morning so we ate in. Service was good. We would certainly return.Genuine Expedia guest review
Response by Queensbury Hotel I would like to thank you for taking the time to share your thoughts about your recent stay with us. We are very pleased to hear that you enjoyed your stay. We strive to make every guests stay as pleasant as we possibly can and it certainly sounds like we succeeded here. We look forward to the opportunity to serve you again in the near future. Thank you.
Hotel is old and needs renovation. Mattress was very uncomfortable, carpet was stained in various places. Air conditioning was broken and staff responded quickly to replace it. Had breakfast in hotel restaurant and service was incredibly poor. Would not recommend this hotel.Genuine Expedia guest review
"Great location between Saratoga and Lake George"
We were pleased with our room. We especially liked the hotel location. We walked through town and enjoyed dinner at Davidson Bros.Genuine Expedia guest review
"Very nice. Quiet"
We only stayed for the weekend, but after long days walking in Lake George, the pool and jacuzzi felt really nice. Even though it was a "pet friendly" hotel, I have to say, it was a very quiet hotel. I'd stay again.Genuine Expedia guest review
The hotel was dated. We felt like we were in a box. It was beautiful when we walked in just needs updating.Genuine Hotels.com guest review
I would not stay at this hotel again. I booked my reservation here based on the feedback I read on line about it which seemed positive for the most part. My experience did not match the reviews I read. The staff were very unhelpful, rude, and attentive/"checked out" (excuse the pun). Parking is terrible, you can't enter the hotel easily with luggage […] in tow, the room was noisy, and ammenities such as an ice machine on each floor are absent. It was not a comfortable or pleasant stay. Read moreGenuine Hotels.com guest review
"Older hotel with a lot of charm"
The beds were a bit soft, but the room was very clean and comfortable. The pool and hot tub were great.Genuine Expedia guest review
"Within walking of the #1 rated restaurant"
We stayed here for one overnight. My daughter and I were college shopping and were going to visit Skidmore in Saratoga Springs. The Queensbury Inn was priced better than the hotels near the college. We were VERY pleased with this visit It is an older hotel with all of the old world amenities: Beautiful lobby and sitting area. I prefer this type of hotel […] to the cookie cutter chains. I would stay here again (and will!) should my daughter be accepted to this college. Read moreGenuine Expedia guest review
"Very Good Hotel and old charm"
I am very picky with hotels, but this hotel was very good. The rooms were large enough. The only thing I would mention that was negative were the beds, bit too springy for my taste. The pool and hot tub were excellent and breakfast on the park (at extremely reasonable rates) was fabulous. We really enjoyed our stayGenuine Expedia guest review
"The Queensbury is an older, charming hotel."
We have stayed at the Queensbury twice, after visiting the Saratoga race track. It is a rather old fashioned hotel, with so much more character than motels which many stay at. It has a good restaurant, large rooms, and is located near some excellent restaurants and there are museums in nearby towns. We particularly enjoyed a wonderful indoor swimming […] pool with a great glass dome ceiling, enabling you to see the sky while you swim. Read moreGenuine Expedia guest review
"close enough to Great Escape"
We were excited about the indoor pool and hot tub. My children would love to go back there again.Genuine Expedia guest review
Although we only stayed 1 night, it was very comfortable and enjoyable to see how an old structure was so well taken care of. The staff was very helpful and professional. We enjoyed the breakfast in the small restaurant off the lobby. We would definately stay again for our next trip to Lake George.Genuine Expedia guest review
Loved the ambiance of the hotel. The restaurants and bar were very handy and the service was great. The rooms are small, but comfortable. Recommend!Genuine Hotels.com guest review
"An older hotel with lots of charm."
The hotel was as we expected fro, pictures and descriptions. We had a pleasant stay.Genuine Expedia guest review
"A night at the Queensbury"
The Queensbury has old world classic charm. The lobby is delightful. The indoor pool is a nice amenity. The proximity to food and shopping makes the location ideal. My room was clean and quiet. The price was quite reasonable. I would recommend the Queensbury Hotel and I intend to stay there again in the future.Genuine Expedia guest review
Nice historic hotel. Very clean.Genuine Hotels.com guest review
The hotel was quite nice. The staff were very good and the food in the restaurant was excellent as was the coffee. The pool was not easily accessible. The beds need updating as do the linens. The temperature of the room was difficult to stabilize, at one point it felt like a refrigerator. It would have been fabulous to be able to open the window in […] the room. The windows were closed tight!! Too bad. Read moreGenuine Hotels.com guest review
"Nice, but very small room."
We stayed In a single king room. Very clean, but have never stayed in a smaller room.Genuine Expedia guest review
Good location between saratoga and lake george areasGenuine Hotels.com guest review
Thank you, convenient, but I don't understand why any hotel would put in full size beds, the smallest should be queen.Genuine Hotels.com guest review
"Pleasant boutique hotel"
Nice, quaint, comfortable, price was great. Location was great. Room was small, but for the age of the hotel, it's what I expected.Genuine Hotels.com guest review
"Downtown Glens Falls is awesome!"
The hotel was clean and classic in style. The woman at the desk was super nice; free wifi in the common areas worked well. You could tell that this hotel had some great history. The hotel has a very nice lobby and public areas. The hotel room was nice enough; the only problem was a stain on our carpet. Take the time to wander around downtown & check […] out the local shops, restaurants, & bars; all are within walking distance of the hotel. We especially liked Davidson Brother's Brew Pub. Glens Falls is a beautiful small town and will be a vacation destination for us in the future. Read moreGenuine Hotels.com guest review
The room was small. I booked this because of the indoor pool and it was out of order.Genuine Hotels.com guest review
"Charming old hotel"
As soon as we pulled up there was a movie playing in the park. We completely fell in love with the area. Just adorable. At check-in we had great service. As soon as we got to the third floor it smelled like someone was smoking. Inside our room it was a little musty, but cute. The only meal we had at the hotel was breakfast and I wouldn't recommend the […] food. Also, they had insufficient staff for what was basically Saturday brunch. Read moreGenuine Hotels.com guest review
I have stayed at the Queensbury for the past 2 years running any time I am on business in the area. It has slowly been going downhill. Last time I stayed for a week and the pool was only open 2 days out of 5 , the air conditioner kept the room at 80 degrees. Plus I had stayed there 2 months earlier and the same small areas were still "under renovation" […] ??? Read moreGenuine Hotels.com guest review
"Comfortable, nice hot-tub"
Everything was lovely, but who doesn't have a mini-fridge and a Microwave these days? Not a deal-breaker, but just saying.......Genuine Hotels.com guest review
Response by Queensbury Hotel Thank you for your remarks regarding your recent stay with us at the Queensbury Hotel. We certainly do appreciate that you truly enjoyed your stay with us also. We do offer mini-fridges and microwaves for a small fee upon request. Hopefully the next time you're in the area and in need of overnight accomodation you decide to stay with us again. We surely do look forward to the opportunity to have you as our guest again. Thanks!!!
They kept the 1900 look of the interior furniture and decor through out the building. They however did update by keeping up with technology. It was a perfect quite stay, friendly pple with much of info about the town. They place was clean, the indoor pool was tested several time a day. It is about 5-10 minutes local drive to Great escape.Genuine Hotels.com guest review
"The hotel was very cute & "towny"."
The staff was very pleasant & there was a pool. Also, Lake George was just 15 mins away & there were many restaurants nearby, walking distance even. & the town had flowers on every street so it smelled wonderful all the time! However, I felt that the shower was very small & the room, even though a queen sized bed, the room felt small. But everything […] else was great, good price & very cute. I give it 4/5 stars & I would definitely recommend it to everyone! Read moreGenuine Expedia guest review
"2 star hotel - maybe 1.5 cuz its old :("
Picked the hotel bcz it was on the way for our mt marcy hike - from nyc. A lot of space - old beds.Genuine Expedia guest review
This is a lovely old hotel. If you want new, or things to work perfectly, this is not the place for you. That said, it in downtown in Glens Falls, across from a nice park. It is old and beautiful, and cheap. The hot water was an issue, but the esthetic enjoyment made up for the lack of modern plumbing. It appears they are trying to update this hotel […] and I hope they are able to, as it is a nice place to visit. Read moreGenuine Hotels.com guest review
"Don't plan on getting any sleep"
the hotel was clean and the staff nice but their beds need to be replaced. we had a queen bed and we both fell right into the middle. they where so bad we were both up by 4 am and left by 6.Genuine Expedia guest review
Response by Queensbury Hotel First I would like to thank you for taking the time to bring these issues to our attention. We here at the Queensbury Hotel do strive to provide the highest quality service and product that we can. It seems that we did reach our intentions with our service however, it is unfortunate and I apologize that the product was not fully to your liking. We do routinely replace our older mattresses as they need it. I will take this issue to our executive housekeeper and maintenance department and we will perform an audit of all of our older beds to make sure that issues such as this do not occur again. Once again I truly do appreciate your words of advice as we certainly do want to make sure that all of our guests receive the value they deserve for the price they pay. Thank you and we certainly hope that your decide to give us another chance the next time you're in the area and in need of overnight accommodations.
"close to family and restaurants"
Very nice. Everything that I wanted for an overnight stay.Genuine Hotels.com guest review
"A gem in downtown glens falls."
What a lovely hotel! It seems to be the only hotel in downtown glens falls, putting it so close to all of our intended destinations. It's located right in the middle of a variety of delicious restaurants and cafes, with a rather nice breakfast served on the premises. The rooms were nicely decorated and house keeping did an excellent job cleaning up […] our mess while leaving our possessions relatively undisturbed. We made great use of the pool, though their exercise room leaves a little to be desired. Overall, we had a wonderful stay, found the staff to be helpful and polite, and we would definitely stay here again. Read moreGenuine Expedia guest review
Only stayed overnight on the way home, staff very pleasant and helpful, central locationGenuine Expedia guest review
"Close to Lake George and Americade"
Hotel was built around 1930 but it was clean and quiet. It was very adequate for our trip to Americade in Lake George, which was less than 10 miles away. Staying in Glenns Falls was a very good location choice.Genuine Hotels.com guest review
This is an old hotel that needs some major updating.Genuine Expedia guest review
"Messing up the little stuff"
I really want to love this old hotel, but for the second time, they just can't seems to manage professional service courtesy. For a historic hotel that has some disadvantages because of room size and age (and does not compromise on the price of the stay) I would expect the service to be exemplary. We don't really have many needs, but a simple request […] of extra blankets on a cold night when a guest was already chilled, doesn't seem hard to meet. But front desk person was very 'chilly' himself and couldn't get the job done. When you have an old hotel with functional challenges, you can easily make up for shortcomings with service, but the Queensbury Hotel doesn't seem to hold that as a priority....too bad. Read moreGenuine Hotels.com guest review
"Overall an ok hotel."
Hotel had character. The staff was very welcoming. The beds were not super comfortable. Sheets had a few stains on them.Genuine Expedia guest review
It was a nice hotel. They don't have complimentary tooth brushes. Personnel was very nice. The rooms are large and comfortable.Genuine Hotels.com guest review
Great Mother's Day breakfast buffet. Good price for the room. Not many amenities but didn't really expect much for the price.Genuine Hotels.com guest review
"Historical hotel is beautiful but needs renovating"
Very nice grand entrance and overall architecture made for a pleasing experience. However, the hotel is in need of some basic renovations - new carpet, wallpapering etc. The details are being overlooked in genera; for example, the hotel guide book contained hole punched paper that was punched in a way to cause the papers to be askew and sticking out […] of the book at top and bottom. Potential to be a fantastic hotel. Read moreGenuine Expedia guest review
Great pool and hot tub!Genuine Hotels.com guest review
Hotel is older and one elevator was out of order. The restaurant was more of a bar which lowers the rating, but breakfast in the morning was good. The exercise room and indoor pool was nice.Genuine Hotels.com guest review
"Very good dining options on site."
We enjoyed our overnight stay in the hotel. We particularly enjoyed dinner in the lounge and a very nice continental breakfast. Both meals were tasty, reasonably priced, in very nicely appointed dining areas with great service.Genuine Expedia guest review
"Hotel teen party destroyed night"
First evening of the two-day stay went very well for my fiance, and I was very pleased with hotel for her use. The second night changed that altogether. Unruly youths were loudly running in the halls and banging on her door at 1 a.m.. They persisted in trying the door freaking her out until she called the front desk. The situation was resolved, but […] hotel management made no effort to apologize or follow up with any concerns or recompense or acknowlegement that the night should have gone better. Yes, kids will be kids, but that should be the hotel's liability not the customers. Very poor follow up. This is unfortunate as it's an otherwise pleasing historic hotel. Read moreGenuine Hotels.com guest review
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