Room was clean and comfortable. the staff was very courteous. Breakfast bar was very sufficient to get us started on our journey for the day. This hotel was everything we expect from a hotel while traveling.Genuine Hotels.com guest review
"good for families"
Stayed one night at this hotel after a business Christmas party in Carmel, Indiana. Staff was VERY courteous and outgoing...Asking if we needed anything at least 4-5 times during our stay. Breakfast was very good with lots of choices. The only thing we would change is the serving times at breakfast. Breakfast ended at 9:30 a.m. on Sunday morning. Maybe […] a little extended time would be nice. Read moreGenuine Expedia guest review
"Very nice hotel"
We had a great experience at the hotel. I was nervous about the pool due to the earlier post about the temperature being too cold, but my two kids and I used the pool and enjoyed it.Genuine Expedia guest review
"Special treatment greatly appreciated!"
We stayed for our anniversary and the manager kindly gave us an upgrade. The staff members were extraordinarily nice and helpful! We will definitely go back. Highly rated!!!Genuine Hotels.com guest review
"Great hotel for all"
Clean, nice breakfast, staff very friendly and helpful. Good location for me, will stay there again.Genuine Expedia guest review
Response by Springhill Suites By Marriott Indianapolis Carmel Thank you for taking the time to share your experience with us. We hope to see you next time you are in the area.
"Very pleased with our choice"
The staff was more than accomodating, anything we needed in our less than 24 hour stay was graciously given. Would definately stay there again.Genuine Expedia guest review
"Good for family"
Overall good except terrible. Also I noted they start picking up buffet breakfast before schedule time for 9.30 am?. Staff was cooperative.Genuine Expedia guest review
Other than parking lot repairs, the stay was excellent. Hotel is close to town as well as major highway so access was excellent.Genuine Hotels.com guest review
1) Room decor was pleasant and soothing, staff at desk very polite, friendly & helpful. Staff in dining area very pleasant. 2) Air conditioner in room and bathroom fan were very loud. Air conditioner difficult to set for comfort. 3) Coffee grounds from previous customer still in the coffee pot. 4) Food stuff and mold on shelves in refrigerator. 5) Kitchen […] area never cleaned during our 5 day stay. Dirty shelves placed on the counter - never touched by staff. Dirty glass in sink remained there entire stay. If the customer is required to clean the kitchen area, then cleaning supplies should be available. Made me question whether any other cleaning was being done in the room. 6) Big stain on the carpet just inside the door, so it was the first thing you see when you enter the room. 7) Could hear traffic on the highway unless the air conditioner or fan was running. Read moreGenuine Hotels.com guest review
Pleasantly surprised. Free Daily Breakfast was much better than expected. Fresh waffles, a variety of cereals, oatmeal, eggs, sausage/bacon, bagels, muffins, english muffins, yogurt, fruit and a variety of toppings & condiments. Also, juice, milk, coffee, and water. Only complaint was no hot chocolate. Clean hotel, very friendly and helpful staff. Very […] easy drive into Indianapolis via highway (10-15 min) or local roads (15-20 min). We made the right choice coming here and will definitely be back! Read moreGenuine Hotels.com guest review
"Great stay. Would stay again."
The hotel was right across the street from where I had to be for business. Only a few miles from a great shopping center and lots of quick food options in the area. I stayed 2 nights and the hotel was quiet, clean and comfortable. Would book this hotel again.Genuine Hotels.com guest review
A very comfortable room with some great thought put into making a traveler very relaxed. Great place to stay.Genuine Expedia guest review
"Would definitely stay here again!"
It was a very nice hotel and I had no problems or issues. It was very quiet and clean and there was a lot of space in the room. I loved having the pool/hot tub and workout area at the hotel. The breakfast was very nice!Genuine Hotels.com guest review
Kids just wanted to swim and the pool and spa was freezing. Asked the front desk the first night and nothing was done for the next two days.Genuine Expedia guest review
Response by Springhill Suites By Marriott Indianapolis Carmel Thank you for taking the time to share your concerns with our team. We have increased the pool temperature to 85 degrees in the hopes that our guests will have a more enjoyable experience in the pool. The Hot Tub will be maintained right around 103 degrees for your enjoyment and safety. Thank you
"Cost was 40% more than what the quality warranted"
The room really doesn't qualify as a suite although there is a second sink and a small frig. It is cramped and basic. The frig looked like it hadn't been defrosted in a month so that even a pint of ice cream would not fit in it.Genuine Expedia guest review
The staff at this Springhill Suites were topnotch. They (particularly Kimberly) were friendly, helpful and very knowledgeable about the area.Genuine Hotels.com guest review
awesome staff, breakfast excellent, pool greatGenuine Hotels.com guest review
"Very nice facilities"
I had a very good experience when staying at this Springhill Suites. The room was very comfortable, and the beds were excellent. The staffing was probably as friendly as any I have experienced in the last couple of months, where I have made at least 6 business trips and stayed in hotel/motels. Thanks. HelenGenuine Hotels.com guest review
First I have to say everyone was very nice and did a great job. The room was nice but the beds could have been a little bit bigger. Once parent and one child in one bed was tight. The air conditioning/heater was way to close to the second bed. I had to put a towel over half of the vent so it wasn't blowing on me or my son. We enjoyed the pool but the […] water in the pool was salty. We didn't like that. Thank you. I will recommend this hotel. Read moreGenuine Expedia guest review
"Needs to be improved on specific issues"
My room was nice except for 2 things: The AC module (bottom of the window) was very dirty (seen thru the grille), I was for 2 nights and I heard a persistent noise coming may be from the air ducts or piping system (kind of tac tac), so my resting was not comfortable.Genuine Expedia guest review
This hotel has very noisy plumbing - could hear every shower and toilet running next door and above and below our room - all night long. Other than that, which disturbed my sleep, the hotel was fine.Genuine Hotels.com guest review
ダウンタウンまで車で20分ほどの場所にあります まわりには何もありませんがホテルはスタッフの対応も素晴らしく部屋も清潔ですGenuine Expedia guest review
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