"Nice hotel beach front close to all ateaction"
Family hotel with small childern long nice sandy beachGenuine Expedia guest review
"Nice and quiet. Relaxing experience."
If you're looking for a first class party place then this may not be the place . However if you're looking for a family oriented, comfortable vacation getaway to truly enjoy the beach then definitely a winner.Genuine Expedia guest review
"Staff just is miserable not willing to do anything"
Horrible!!!! the only nice thing is the room thays it!!!!!Genuine Expedia guest review
"Nice enough hotel, really poor service."
The hotel had a basic level of cleanliness. The service however left a lot to be desired. The bottom line is that, much like every other business in Cancun, they pay their employees next to nothing and expect you to tip them ALL the time. It is set up in such a way that for EVERY little thing you have to call room service. You want coffee? Room service. […] (they don't provide the customary two packets of ground coffee in your room as is expected even at a Motel 8). You need a cork pulled out of a wine bottle? Room service. Even when we ordered room service for breakfast one morning (which was around $50 for two people for a regular bacon/eggs/coffee deal) they took over an hour to bring it up and still demanded a tip. The hotel beach was really nice but the service on the beach was even more terrible. If you don't speak Spanish, expect to get really horrible service, be avoided by waiters and get the absolute weakest drinks you can imagine. And, at the end when you get your bill, expect "TIP NOT INCLUDED" to be plastered all over it and highlighted in neon yellow. Overall I don't believe we will be returning to Cancun any time soon, if ever. Read moreGenuine Expedia guest review
"Nice but I would try a different one next time."
Nice beach, but no waves. The pool was nice but the hot tubs are not hot at all, its the same temperature as the pool. The gym was nice, 2 treadmills, a bike and elliptical. They also had some freeweights and a weight machine. Overall, very clean hotel with great landscapes.Genuine Expedia guest review
Great stay. All are friendly. Bus to town nearby. Supermarket across the street for cheap beer and great pizza and local food across hotel. Massage was greatGenuine Expedia guest review
"Beautiful beach and hotel"
Everything about this hotel was great. It had a beautiful beach on the north side of Cancun hotel zone with 2 swimming pools and plentiful palapas available on the beach. Our room was very clean and up to date. We were fortunate enough to get one of the club rooms. It had a balcony with a fantastic view of the beach and it was very spacious. The hotel […] and beach were never over crowded. The only downside was that the hotel did not have any vending machines, and we had to order room service or go to the market to buy bottled water. I would stay at this hotel again. Read moreGenuine Expedia guest review
"Would stay here again!"
Recently renovated rooms; very friendly and helpful staff; good dining options not disappointed with the food; nice calm beautiful beachGenuine Expedia guest review
"Nice clean room and hotel, staff needs work."
The room was very nice and clean, decent size, small wash area. Showed up and greeted nicely outside and by the front desk. Went up to the room, got changed, down to the pool bar. Was told by the bartender that it would be beneficial to me to charge everything to the room, i asked why, he told me trust me. I asked if there was an Additional charge, […] he told me yes they just charge the card, i asked again if there was an additional charge and he finely said yes, so i told him that's not beneficial and i'll pay cash. Three other situations similar to this style of treatment occurred during my stay there. Most of the staff was friendly but it's not pleasant to receive attempts at taking advantage of me because i'm a big white american. Read moreGenuine Expedia guest review
"Good location for the beach"
Nice beach, nice pools, nice hotel for couples or family. Location is ok, since there's not much going on unless you walk for about 10-15min south. Restaurant (El Caribeno) sucks - service and food not up to the price. If you're eating at the hotel, try the bar for snacks such as tacos or fish.Genuine Expedia guest review
Hotel located on a beautiful stretch of beach. Got room with breakfast buffet included. Well worth the price.Genuine Expedia guest review
"Stayed with two children"
We stayed with five months old baby and five years old boy. First time in Cancun. Stayed at the club floor lagoon view room for four nights.Genuine Expedia guest review
"Best Beach in Cancun"
This was our 2nd stay at the Presidente and we loved it like the first time. The beach is beautiful we walked through other areas of cancun and it just doesn't compare to the beach at the Presidente. The food was very good, especially the breakfast buffet. We were glad to see our favorite waiter Martin was still there. As before he provided excellent […] service. Also Cruz made our stay very memerable tending to every need we had with out even having to ask. Martha did a super job keeping our room clean and comfy. The front desk were also very helpful the check in and check were easy and quick. For sure we will be returning for a third time. Read moreGenuine Expedia guest review
"Excellent hotel with great beach"
Excellent hotel with great beach and Great view, near the club areaGenuine Expedia guest review
Great hotel, very good value, nice room and great staffGenuine Expedia guest review
"a very nice place to relax"
just a week to enjoy doing what ever we wanted and just to relax and lay out in the sun and enjoy the beachGenuine Expedia guest review
The hotel is really nice. Two gorgeous pools. Buy one get one free drinks at the bar btwn 8-11. Beautiful view of the beach while eating at the buffet.Genuine Expedia guest review
"Beautiful service, excellent beach!"
Great experience, the service was wonderful! I would definitely stay here again. They went above and beyond to make you happy!Genuine Expedia guest review
"Beautiful Beach Right At Hotel"
We Had A Great Busy Time. Beautiful Beach And Pool To Relax.Genuine Expedia guest review
"Awesome location, staff and overall experience"
All the hotel staff were friendly and provided more than what we had expected. Beautiful beach and pools, awesome bars & restaurants. Prices pretty much like we pay at home, but the convenience was worth it and everything was delicious.Genuine Expedia guest review
We loved our stay at Presidente. The staff was professional yet friendly. The accommodations were great and the beach was fabulous.Genuine Expedia guest review
"Good place but no free wi fi which is essential."
B/F ok nothing outstanding no free wi fi restaurant expensive, to noisy at nightsGenuine Expedia guest review
"nice hotel with best beach in Cancun"
If you looking to party, it is not the hotel for youGenuine Expedia guest review
"Great Hotel & Great Location"
Our family of 4 had an excellent stay at Intercontinental Presidente Resort. The staff were very helpful, the rooms were clean & modern.We stayed in the room with the garden view that had a hammock in the patio (which my 10 yr old son enjoyed very much). The beach was excellent as was the pool area. They also have a quiet zone/adult pool for those who […] do not wish to be near children, a computer room, jet ski rentals, & city buses are constantly stopping by near the front of the hotel that take you any place you wish to go. Read moreGenuine Expedia guest review
This hotel needs a make over, including new plumbing. The walls are thin like paper that you can hear and everyone can hear any noise in the room. Food was terrible, not fresh at all. The hotel does not offer any kind of fresh juices either. Also, you are restricted to 1 beach towel and if you loose your card, the hotel charges you $35.00 dollars. By […] the way, the hotel is located far away from the night life or good restaurants. Read moreGenuine Expedia guest review
"Many better Cancun options!"
This hotel is very old and has recently been updated by intercontinental. Only one restaurant, basically a Mexican clientele , definitely not a destination resort!Genuine Expedia guest review
"Great Place, Best Beach"
Doesnt look like much from the outside, but like most things in life its the inside that counts. The staff are freindly and accomadating. The beach has the largest actual 'Beach' area from all the hotel around, which makes it great when you are going to actually get some beach time. We stayed on the club level and the club attendent and food provided […] was more than ample and accomadating. The hotel was not crazy busy the time we went so its like we could have the whole place to ourselves at times. Even when we were out at the beach we brought some blow up floaters for the beach and pools and had one of the pool attendents come bring us a pump.. What a nice treat that was. So had a really fabulous time all around. I HIGHLY recommend you upgrade to the club floor with a balcony great views of the Ocean and awesome to watch the sunsets. Read moreGenuine Expedia guest review
The buffet breakfast had many options and the food was good. The garden view rooms were okay but I upgraded to an ocean view once I was there. I liked the ocean view room much better and the beds were softer. The beach was beautiful and the sand was like powder; there were no rocks. The re were plenty of beach chairs and y o u didn't have to pay for […] them nor reserve them like at other hotels. Read moreGenuine Expedia guest review
"Great hotel, beautiful beach, great breakfast."
Very nice location. 10 minutes walking to the center of the hotel zone. Bus stop in the front of the hotel, takes you wherever, 24hrs a day for 1 US$. A convenience store is located in the front of the hotel, which helps you to acquire last minute things.The beach is among the nicest in the hotel area. Decent distance from the sand to the water. 2 Pools, […] never crowded. The only thing I didn't like was that I booked a king bed, and I ended up on a 2 queen beds room. For me, it makes a lot of difference. Queens be are a little smaller at hotels, that's why I booked a 1 king bed. Therefore, pay attention at check-in time. Breakfast is also a plus, if you include in your reservation. I recommend you to include it. Read moreGenuine Expedia guest review
"Great Great place to stay,, I loved it...."
GREAT!!! GREAT!!!!! GREAT !!!!! The best beach area anywhere in Cancun .... The water is clam,, very very nice,,, Bring a float and you could float around in the ocean that is how clam the water is there,,, I went and bought a float it cost $7 usd ,, here you can get it for $2.. so take your own float if you can and they will pump it up for you .. Great […] !!! Great !!! place to stay... Read moreGenuine Expedia guest review
"Great hotel and gorgeous beach."
The Intercontinental is as our experience with others in the same chain it was great. The restaurant food is good, but some items aren't that great; we noticed the limitations at lunch time, but the dinner is much more complete. It seems to be a Cancun thing, lunch is small because of most people doing water or beach activities. We missed out eating […] on the beach at night for our anniversary because we didn't know about it, but if you have a special event they can setup the tables - just ask beforehand. Read moreGenuine Expedia guest review
"Perfect home away from home"
Hotel staff were courteous and helpful. Lagoon view room was good, get a garden or ocean view if available. Restaurant had good food and reasonable prices. You can't go wrong with a stay here!Genuine Expedia guest review
"Great Location - don't be deceived by the exterior"
Fantastic beach and just far enough away from the night club area to not be disturbed by it. A bit of a distance from the shops if that's what you want but a great pace to simply unwind.Genuine Hotels.com guest review
"Great place to stay in Cancun"
Thus hotel is wonderful place very nice beach a lot of activities to do very close walking distance to night life area really nice from inside and out sideGenuine Expedia guest review
"My first visit to Cancun, in Mexico"
I was disappointed that they did not provide a King size bed as in the contract but changed in to a two bed room, and the attended was not even polite enough to apologize for the inconvenience.Genuine Expedia guest review
every thing in the hotel was very good except it did not have free WiFiGenuine Expedia guest review
"Room are very modern"
Overall we liked the hotel, but we felt that the Presidente was more business oriented place. We stayed a total of 4 nights but our stay in Cancun was full with activities so we only went back to the hotel to sleep. The first night though we had a romantic dinner at the beach, the food was amazingly delicious and the service that Isabel provided us […] was great ( La cabana restaurant) cost : around 100 USD for 2 Read moreGenuine Expedia guest review
"Great for familiy"
the beach is one of the nicest I've ever seen in Cancun. Great for kids . A little bit expensive to use internet and telephone from your room.Genuine Expedia guest review
Not the best Intercontinental, more like a holiday inn could use an upgrade.Genuine Hotels.com guest review
"Great time, great beach,"
Loved the hotel and the staff. Had a great time. I had everything I asked for and more. Staff was great and on top of everything!Genuine Expedia guest review
"Disappointing. Extra charge for Wi-fi service"
Not acceptable to me that the lowly WiFi is not complimentary. Required to pay by the hour or day. Many extra surcharge for little things in this hotel. WiFi: We found out on our last day the adjacent hotel (Kin Ha ) has free wifi for clientele of the restaurant. Just eat there for lunch or dinner and ask the staff for login/password. Their food is […] decent and price is 1/2 of Intercontinental. Skip the Intercontinental restaurants. The prices are outrageous. Their restaurants are empty most of the time. The adjacent Kin Ha restaurant has a nice ocean view, decent foods and much cheaper with free wifi internet. You can also get free wifi from Starbucks, 1 km away at Playa Caracol in front of the Riu resort. Where to eat: Foods in Cancun is expensive. Many expensive restaurants with so-so quality. It's hard to find mid or low end ones. We were half way into our stay when we tried out the cheap joints a block away from the hotel. We were surprised. Cheap and testy. Forgot the name, but they make great pizza (with authentic wood burning oven) and Italian foods. They also offer Japanese foods, but I would skip the sushi --fish not fresh. Take the ferry at Porto Tortugas (1.5 km from the hotel) to Isla Mujeras. Cost $17 round trip. A fun day trip. Take the R1/R2 bus to the ADO bus station in downtown, then take the bus to Playa del Carmen for a day trip. Cost 48 peso. Take a Chichen Itza tour. Cost about $US60 single or $110 per couple. Don't pay more than that. Read moreGenuine Expedia guest review
Very good, very satisfied with the staff, the service . Food in the hotel a little bit expensive, everything else ... extremely good !Genuine Hotels.com guest review
"Nice friendly hotel, great location and beach"
Nice property, superb beach, excellent staff but disappointment with Internet access and associated cost. Food relatively expensive. Believe that free or affordable Wi-Fi access would be an asset for the resort and not a real distraction. Overall, we would recommend it to our friends and business associates!!Genuine Expedia guest review
Make sure you check out the resident iguanas! The kids loved them.Genuine Expedia guest review
"Great Resort Hotel"
Fantastic hotel with a fantastic staff. Great food at the restaurant. Great beach. We had an AWESOME STAY here! No loud parties or rowdy students, quiet place for older visitors.Genuine Expedia guest review
"Very Nice Hotel"
My wife and I stayed at this lovely hotel located right on a strip of powdery white sand beach a few miles outside main city Cancun. Some disappointment that our room was not on an upper floor, but thats no big deal. The room was large, very well furnished and comfortable with lots of towels and even extra pillows! Outside was a large clean pool area, […] several outside bars with comfy sofas and chairs (and a very good bartender), and lots of lawn chairs for quiet relaxation. Feeling lazy, we decided to try the hotel restaurant, knowing that most hotel food is quite boring. To our surprise, the main meals we selected were Yucatan food which were very tasty and well-prepared. The only disappointment was the cold and chewy apple tart we tried for dessert. The hotel staff was friendly, efficient, and polite, and we felt safe while perusing the grounds. Overall, we were very happy with our stay and would go back in the future! Read moreGenuine Expedia guest review
"Great family hotel - safe environment for swimming"
The beach is very gentle, the food was top quality, the atmosphere and ammenities probably more family oriented, than fun and play for couples or singles. A little quiet for my preference, but beautifully upgraded. This hotel does not offer a shuttle to and from the airport, and you have to travel into the centre of Cancun by bus, to catch an airport […] bus, so apart from that, which is a hassle with luggage, you have no other option but to use a taxi at $US35.00. Read moreGenuine Expedia guest review
"Geat Hotel for families or singles, Best beach."
Great experience at the Presidente. The staff are very solitious and polite. Always ready to help with any issue or question. Felt very safe there. Security guards everywhere always checking to make sure you were a guest at the hospital. Great place for families and singles alike. Have 2 seperate pools, one for families and an adult only pool for those […] that want quiet. The beach is by far the best on the strip. Beautiful safe and calm beach. Will most definetly return. Read moreGenuine Expedia guest review
"Good Hotel GREAT Price"
In Mexico I believe there should always be a patio and / or a full opening window. Thats my only complaint. The hotel seems a little older but its well kept and I had a nice stay there. I am VERY picky about hotels, but this one was acceptable.Genuine Expedia guest review
"Very nice hotel"
This hotel is very clean and comfortable. There's a great buffet breakfast but make sure you pay for it in advance as part of you package. Also the hotel is well located and has a lovely beach. The rooms are upscale and modern and have marble flooring throughout.Genuine Expedia guest review
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