"very old run down"
Last day call for wake up call never happen missed flightGenuine Hotels.com guest review
"Nice hotel. Friendly staff. Esp. restaurant staff"
Great beach location. Easy access to activities.Genuine Expedia guest review
"Very nice hotel with white sandy beach"
All was beautiful, perfect and we would like to come back as soon as possible. The staff was very friendly. ThanksGenuine Expedia guest review
I reserved a room with balcony viewing the ocean, BUT when I arrived they said we don't have availibity of your order!!! Then they give me a suit but still no balcony and no good view. The room was very clean, but two times I had to ask the room service for the water and the tea bags that they should put them in the room every day . I included the breakfast […] on my stay , and I liked the food there. The location is good , you can walk to some shops and you can ride the bus for $9.50 pesos or $1 doller and it is about 6 minutes to La Isla mall. Read moreGenuine Expedia guest review
Nice location, have everything exept a microwave.Genuine Hotels.com guest review
"Great beach, upgraded to exec room"
The beach was even better than expected but the only down side was that water sports rentals were limited and extremely pricey. The staff were friendly and helpful if we had questions. Very inconvenient not having free wifi access.Genuine Expedia guest review
I was very happy with the hotel staff location and cleanliness. The breakfast was totally worth the upgrade.you should ask to be on the ocean side because a garden view is actually a parking lot view. The bed was very hard but the pillows were soft. The rest room had a glass door to the bathroom which gave no privacy and the shower had a window. Make […] sure you are comfortable with the person you stay with! We could hear the people in the rooms next to us also. Read moreGenuine Expedia guest review
"Pleased in Cancun"
If you are a Spring Break student looking to party this is not the best hotel for you. We went with our two high school teens and it was perfect and not too expensive. The restaurants were very good and there were lots of things to do right on the beach, like parasail, sail, jet ski, snorkel, etc. Lots of pool chairs and room on the beach. We walked […] up and down the beach and this hotel has the best beach front. Rooms were contemporary and well designed. Signed up using Hotels.com without ever having been to Cancun before and was very pleased with the hotel and location. Read moreGenuine Hotels.com guest review
wanderful beach great food big and clear rooms no charges fo late check-inGenuine Expedia guest review
"Clean hotel, nice location, great beach."
This was our second time staying at Presidente. Excellent experience both times. Easy to get to from the airport, right on the bus line, great outdoor facilities (two pools, tiki bar) and an amazing beach. Lagoon view is not as nice as ocean view but that is to be expected. We did not care about that. The rooms were cleaned nicely each day and the staff […] was friendly and helpful. Service on the beach was great and the food was good, too. Easy to get into town or downtown and some authentic food shacks and a grocery store across the street. Read moreGenuine Expedia guest review
I was pleasantly surprised with the accommodations. The images on the website do not show how nice the hotel really is.Genuine Expedia guest review
"Excellent hotel with a fabulous beach."
The service was wonderful in all aspects of the hotel. The staff was very courteous and extremely helpful. The beach was fantastic and the area is maintained daily by the staff. For a romantic evening you are welcome to enjoy candlelight dinner at sunset on their white sandy beach. The food and the restaurant staff was lovely.Genuine Expedia guest review
"President Resort Review"
I was expecting a bit more out of the resort. Specially for the price we paid. But it was above average overall.Genuine Expedia guest review
"Nice hotel on the beach"
Our stay in Cancun was really nice. The hotel staff are very pleasant and always willing to help. The room was always clean. The beach is always clean and the bar staff were there to bring you food and drinks. We couldn't ask for a better place to stay. My only complaint is that we never had our coffee replenished in our room. Every night when we got […] back to the room we had to call down to Guest Services to get more coffee. They were quick to bring it up and someone always called us to make sure we got what we asked for. Read moreGenuine Expedia guest review
The Caribbean beach is clear. The sand is beautiful and hotel staff take great care of the beach. We highly recommend the breakfast buffet. It's a great way to start your day. The rooms are comfortable with your own thermostat control. There are 2 pool choices - 1 for adults and 1 for everyone. We used the everyone pool the most. The hotel and grounds […] are well maintained. It's an awesome location. Read moreGenuine Expedia guest review
"Best beach and hotel in Cancun"
This hotel is by far the best managed hotel in Cancun. The entire staff is exceptional in their friendliness and attention to your needs. Any request is taken care of immediately. El Presidente is located on the best beach in all of Cancun. The water is calm, the waiters professional, and you can be in sun or shade, as the beach has many palm trees […] or shelters to escape the sun if you need to. I highly recommend this hotel as a great vacation!! Read moreGenuine Expedia guest review
Perfect hotel for us! We loved the size of the hotel and thought the staff treated us wonderfully! Perfect Beach and the staff was awesome! We would love to go back!Genuine Expedia guest review
"Great staff, nice beach"
Better than expected. The staff was wonderful. From the bellman Fredrick to the concierge aldolfo to the wait staff. Everyone was great .they went above and beyond to help. The hotel was clean. We had the perfect rooms for my family. Nice location . Close enough to walk to the action but far enough you don't hear the noise.Genuine Expedia guest review
"Nice hotel with beautiful resort"
The room was clean and comfortable, not big , we asked 1 king bed but we got twin bads instead. The mini bar drinks in the room were too pricy compare to another luxury hotel that I have been. The resort is big and quite. Beautiful beach and pool. The hotel is 10 minutes walking from the bars. The internet is not included in the night price and it is […] 20 usd per day. Read moreGenuine Expedia guest review
"Accommodating and Comfortable - Right Size"
This is not a large resort but a comfortable size with two pools and good beach facilities. It was a wonderful place to relax and then go offsite to dive, snorkel, and fish. I found the front desk, restaurant and bar staff very friendly and helpful. The personalities of the wait staff made our special event! The food was good in the restaurant, the […] grill and on the beach service as well. The only disappointment was that damp bathing suites did not dry in the room but the air conditoning definitely works! The view from the oceanside rooms is like a post card! Read moreGenuine Expedia guest review
"Excellent Hotel In All Ways!"
I was very impressed by this hotel. The staff was very helpful throughout my stay, helping with phone calls, answering questions, and being patient with my lack of knowledge of the area. The room was very clean and the housekeeping services were very attentive and thorough. In addition, we signed up for the Intercontinental rewards program and were […] given complimentary wireless access, which was a huge bonus and made our stay that much better. The hotel has many amenities: good beach access, fitness center, pool w/ whirlpools, business center, and any other essentials you may need. The location is also convenient, with a grocery store, convenience stores, and a number of inexpensive taco places within a short walk, and easy access to many of the beaches and marinas, as well as the bus service. Read moreGenuine Hotels.com guest review
"Perfect for walking out to the beach."
This is the second year we've stayed at the InterContinental Presidente in Cancun. We love getting up, having a great and fresh buffet for breakfast. Going to the beach where I can stay in the shade of the Hotel's umbrellas and my wife can sit in the sun. Ordering drinks and food at the beach for lunch, and swimming in the ocean and/or pool. Not the […] most amazing or breathtaking hotel, but the service is amazing and it's a great way to go to Cancun. Read moreGenuine Expedia guest review
"Awesome hotel with beautiful beach."
Originally booked a standard room and was disappointed by the size and the view. We upgraded to a suite with an ocean view. Loved it. The beds in the standard room were hard as a rock but the suite had a very comfortable bed. Worth the upgrade. Suites also come with complementary breakfast with ocean view.Genuine Expedia guest review
The Rooms could have been larger and better designed.The food was mediocre.Genuine Hotels.com guest review
"Great beach front, great location!"
Great experience, wish I had a better view. Great location, not too close to the hustle and not too far.Genuine Expedia guest review
Very nice. This is the first time we've used an on-line service to make hotel reservations ( out of state ) and we were very pleased. You answered all our questions and were very helpful. Thank you so much. We will use your service again.Genuine Hotels.com guest review
"Nice hotel, excellent location."
Beautiful white sand beach, nice garden and pool area. Within walking distance to stores, restaurants and Starbucks (for coffee and free wifi). Hotel wifi is expensive and slow!Genuine Expedia guest review
"Nice hotel not all-inclusive"
We thought that by going to one of the few Cancun properties that are not all-inclusive we might find high quality food and drink and a slightly more quiet experience. We were correct on both counts. Although this is not the most extravagant hotel in Cancun, the food was delicious and the restaurant setting was great. Good drinks and a nice wine list […] as well. They also have an adults only "quiet" pool, which is great when you want to relax. Based on our experience we will be returning next month. Read moreGenuine Expedia guest review
"Beautiful beach nice people"
The only think bad is the olor sometímes we think problema with tubs The exterior un front the street is old but the room was remodelatedGenuine Expedia guest review
Had a good stay. Close to downtown. Disappointed no entertainment.Genuine Expedia guest review
"On a private beach, good food, friendly staff."
My only complaints: We were in a room right next to the elevator... WAY too loud! Also, the mattress was very hard. In the hotels defense, I had a basic room... but still I've had more comfortable beds at a motel 6. The upgraded room is worth the extra money for a comfortable bed.Genuine Expedia guest review
"A Great Place to Recharge"
My wife and I needed a quick, quiet getaway, and that's exactly what we experienced at El Presidente. The beach is deep and wide, full of palms, with plenty of free spots to sunbathe. The restaurant and bar facilities outdoors were also excellent. However the indoor public spaces took me back to the Intercontinental in Zagreb circa 1980's. We enjoyed […] chilling out and resting under the hot sun with a book and reggae playing in the background, periodically getting wet. The hotel served its purpose and more. From the beach bar to the grill, main restaurant, to Club dining room catering, all the food was we-prepared and elegantly presented. For our room, we upgraded to the Club Intercontinental floor. This ensured us an ocean view terrace, complimentary breakfast, evening drinks and hors d'oeurves. Having the club on the floor created a sense of exclusivity and it turned out to be an excellent money-saver as well. The balcony had two deck chairs and a great view of the sea (rooms 601-610 I believe). There were also two dedicated computers at the club which came in handy checking business email from time to time. The room was very modern and well-appointed. While the bathroom was integrated with the bedroom, the shower and toilet areas were enclosed. Each staff member we met during our stay was warm and conscientious. Read moreGenuine Expedia guest review
"close to beach and water was not deep."
Unfortunately it was cold and windy while we were there.There were not much things we can do in the Hotel. They had two restaurants but one which is outside could not open due to weather.Genuine Expedia guest review
"Great beach resort, lots of selling"
We enjoyed our stay at this resort that's situated on a gorgeous beach front. The water was wonderful and felt nice after the icy January temps we'd had back home. If you love resorts and all the amenities you get with them then you will really enjoy this one. My partner and I discovered this trip that we just aren't resort type people. Most of the […] staff were great and we were always made to feel welcomed. Cancun and the areas we traveled in Mexico were welcoming and friendly (mind you we tried to communicate in our limited Spanish and were polite, which goes a long way no matter WHERE you travel in the world). Our only complaint with this resort is the pushiness of the sales staff for the hotel's specialty club. That was the only disruption to our vacation that was grating. Read moreGenuine Expedia guest review
"Solo trip to heaven"
Everything went well.. I was by myself and spent a lot of time I tours, and it was pleasant to come back to the hotel.. Great location, good service and great beach.Genuine Expedia guest review
Best beach in Cancun, clear water, no waves, powdery sand. Hotel staff were very nice, especially the waiters. Beware of those "sharks" who try to lure you into signing up for tours by baiting you with free breakfast, etc.. You are on vacation you should not be lured and have to spend your time listening to them talk. They say two minutes but in reality […] it is a looooong time. If you don't know how to say no, good luck! And they wear the hotel's I.D. Badge... But all in all a good stay. Steer clear from these people unless you really want to sign up for a tour. Read moreGenuine Expedia guest review
"Nice hotel with private beach"
Sand is super soft, and room service is really good.Genuine Expedia guest review
PATHETIC, the rooms are claustrophobic, terrible design, I asked to be changed to another room, the guy said he didn't have any other type of rooms, when I asked to get my money back he found another one which was better, but anyway the hotel it is very old, and everything it is old fashion, the Staff is nice, the food is horrible, the drinks, they […] do not have a large selection of champagne, just 2 types, the phone in the room does not work, it is really bad, even if you have a sign saying you do not want to be bothered they call u asking to clean the room. Read moreGenuine Expedia guest review
"nice hotel nice beach."
had a good time overall...............................................................................Genuine Expedia guest review
"nice hotel with nice beach"
the best part of the hotel is its beach, you could swim in the sea since it is claim all the time and the pool is also very good. The bed is comfortable and the TV is also very good.Genuine Expedia guest review
"Third stay in 2 years! Great staff!"
My wife and I stumbled upon the intercontinental presidente with an Expedia package a couple years ago. It is a great hotel with an amazing professional and helpful staff. Many faces were familiar each stay which tells me they are a good place to work. Anytime we needed anything the staff did there best to help us, and with a 2 year old we ended up […] testing them a little. The beach in this area is very calm. You can walk out about 50 yards and still stand. We saw fish everyday and a couple days we saw sting rays (in the summer). This year we celebrated New Year's Eve there and it was awesome. They had a dance floor and an a high energy band that hot the crowd up and moving. I would not hesitate to go back. Read moreGenuine Expedia guest review
"Great hotel on great beach"
We had 8 family members here for the second year in a row the week after Christmas. The hotel is large enough for all you want but small enough that the staff learn your names. The beach is beautiful and the water calm and shallow enough to walk out in clear water. We would stay here again.Genuine Expedia guest review
We look forward to returning to this hotel. The staff was helpful and kind and the room was clean. We ordered the breakfast buffet with our room price and think that was a great idea. The beach is amazing, of all the beaches in the area, this was the best. You had lots of sun, sand, and water sport options if you choose. We loved this hotel. :)Genuine Expedia guest review
"Nice hotel, reasonable price, best beach in Cancun"
Overall a really nice hotel. Seems to be recently refurbished (at least the floors I've seen) and all facilities look great. Best part is the really beautiful beach right in front of the hotel. Probably the most gorgeous private hotel beach I've ever seen. The breakfast restaurant is right at the beach and I've never had such a beautiful view at breakfast! Only […] negative things to mention are that you have to pay for WiFi and the roof in the lobby was leaking (it was raining). Read moreGenuine Expedia guest review
My husband and I had a wonderful time in Cancun. We got to do several tours and night clubs. Overall the experience was very good and fun.Genuine Expedia guest review
"Great beach, but not up to IC standards"
Compared to other Inter-Continental hotels, this one was not up to their standards in terms of how well it is maintained. The staff was not particularly friendly or helpful, which was a travesty given Inter-Continental's typical service. They projected a feeling of being irritated at having to interact with their clients - something I witnessed with […] their dealings with other guests as well and this attitude permeated the staff from the front desk to the wait staff. Really a shame to see an IC hotel be this poorly run. Read moreGenuine Expedia guest review
Second time I've stayed here and it was even better than the first!! I've stayed in many hotels in the Hotel Zone, I would DEFINITELY recommend this hotel.Genuine Expedia guest review
The beach here is amazing! Walking distance to Shops & restaurants. Easy access to the bus lines. Very friendly staff. Overall a great experience. I would stay there again.Genuine Expedia guest review
Nice beach & poolsGenuine Expedia guest review
"Best beach in Cancun :)"
I reviewed my vows there and had a wonderful reception. Got treated great. Banquet staff were awesome :) my guests were pleased!Genuine Expedia guest review
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