"Great lobby area for a business meeting"
Everything was perfect.Genuine Hotels.com guest review
Response by Staybridge Suites Chicago-Oakbrook Terrace Raymond, Thank you for your feedback. Simple and to the point.
"very helpful staff"
We enjoyed our stay, the staff was very helpful when we asked for location of many places and activities.Genuine Hotels.com guest review
Response by Staybridge Suites Chicago-Oakbrook Terrace Ray, I love hearing you enjoyed your stay and found our staff to be very helpful. We hope to see you again soon!!
I was greeted by very friendly staff, a beautiful hotel and a very clean, well - appointed room. The staff were very helpful and knowledgeable. The breakfast buffet was wonderful - hot breakfast with a good variety of food choices. The full kitchen in the room was a must and I was pleasantly surprised at how clean it was. It sure makes life easier to […] be able to cook!. The free shuttle service was perfect for getting to the train into Chicago. The fitness facility was small, but clean ( it was like a sauna due to sharing the space with the laundry ) Free laundry!!!! They had tues, weds and thurs nights socials with food and drinks....Fun! I will stay here next time I visit the Chicago area and am recommending to friends and family. Read moreGenuine Hotels.com guest review
Response by Staybridge Suites Chicago-Oakbrook Terrace Emily H, It is great to hear you had an opportunity to enjoy most of our ammenities. Our staff takes pride in our service and the cleanliness of the hotel. We will see you next time!
"Decent Place to Stay"
Font desk staff were below average, but breakfast staff were great and the breakfast itself was good. Bit pricey for what you got. Decent place to stay but nothing great.Genuine Expedia guest review
The beds were quite comfortable, but the sofa bed was the most uncomfortable sofa bed I've ever been on. Also, our room was straightened up after our first night.Genuine Hotels.com guest review
"very comfortable and convenient"
if you need convenience and perks like a great business center, ability to do laundrey, and kick back and relax after work, this is a great place for the moneyGenuine Hotels.com guest review
Great stay with really fine people that care about your stay!!!!!!!!Genuine Hotels.com guest review
"Nice hotel with great facilities"
Cleanness was not good. Did not have a safety box, and did not have cleaning service in the weekends, which was not included in hotel description in Expedia. Cleaning service when available was poor. We were sent to smoking rooms without prior advise because the hotel was full. Very bad experience for the first night. The rest of the stay was ok.Genuine Expedia guest review
Clean, comfortable. Helpful staff. One of the better hotels I have stayed in on this month long road trip.Genuine Hotels.com guest review
The hotel was charming, elegant in a warm and friendly way. It was just what I needed to feel pampered and the price made it delightful as well.Genuine Hotels.com guest review
Did not get the king room that i requested on hotels.com. Was told they didnt have any more king rooms??? Why did i see available online and pay for it then, bogus response. Rooms were clean and nice at this location. Guest services needs some training on how to answer questions without the feeling i got to stay somewhere else.Genuine Hotels.com guest review
"Manager needs to leaver her attitude at home."
Except for the manager who checked us in this would have gotten a very higher review. She believes she is being clever and yet she is very insulting to the customer by not simply answering the question asked. When one asks a question, one hopes to get a reasonably polite response and she simply should NOT be on the front desk. She thinks she is being […] clever but it is in POOR taste. Perhaps she could use more training on ow to meet and greet customers.. Read moreGenuine Hotels.com guest review
"Old and feels it"
Room was old and dirty.... Much better newer options in the area that the rooms rant old / smoke smelling for the same price. look elsewhereGenuine Hotels.com guest review
We only had the pleasure of spending one night but it was wonderful. Room very clean and spacious. The bathroom and kitchen were wonderful. We worked out in their work-out room before taking a casual stroll around the beautiful landscaping surrounding Staybridge. The entire experience was relaxing and enjoyable.Genuine Hotels.com guest review
"Best place to stay if you're traveling with a dog."
Great staff, accommodating to dog owners, conveniently located to many destinations in the Chicago area and easy highway access.Genuine Hotels.com guest review
The building and room were just fine. Nothing spectacular but perfectly acceptable. One thing I did struggle with was the smell of cigarette smoke by the elevator on my floor. I was there 3 nights and it was the same each time I came out of the elevator. I suspect the floor below was a smoking floor. Luckily my room did not smell like smoke.Genuine Hotels.com guest review
I booked a NON SMOKING room, when I checked in, it was a smoking room. The hotel was fully booked and they said they could not do anything about it. I was very disappointed. I have stayed here before and been very pleased. I am hoping this is a one time event.Genuine Hotels.com guest review
"Great hotel for a family but bit high on pet fee"
There was a $75 pet fee which we did not realize while making the booking. This seems pretty high compared to the fact that if I know I would keep my dog in a pet-hotel or doggy care at a much less cost. So if the pet charge would be within $25 then it would be a place I will visit again.Genuine Expedia guest review
Response by Staybridge Suites Chicago-Oakbrook Terrace Surja, We are glad you enjoyed the hotel. We realize $75 seems a bit high, but it takes us 2 hours to properly clean a room after a pet checks out. We want to make sure there is no sign of the pet for the next guest to experience.
"Staybridge Suites - Oakbrook Terrace, Il."
The hotel was very nice and a great deal. Hotel staff was very nice and extremely accomodating. The location is a little bit out of the way and located in a business park. There are lots of good restraunts nearby and several malls. Would defintely stay here again.Genuine Hotels.com guest review
My friend and I were super happy with our stay. The single suite was very roomy and clean. We kept finding little things we loved like DVD, popcorn, extra blankets in closet. The bathrm is huge, the bed was comfortable and the room was clean. It was great!Genuine Hotels.com guest review
Hotel had a full size refrigerator and microwave and the breafast buffet offered a lot of variety. We had a very enjoyable weekend stay.Genuine Expedia guest review
"Not as promised"
The room didn't match the pictures, was shown a one bedroom suite but got a small single room. Phone to the front desk didn't work, tv had bad picture and didn't have pay movies as promised. False advertising, disappointing stay.Genuine Hotels.com guest review
Great location. Modern facilities. Friendly front desk staff.Genuine Expedia guest review
Response by Staybridge Suites Chicago-Oakbrook Terrace Dianne, thanks for choosing to stay with us. We are thrilled that you noticed our exceptionally friendly staff, they really do make a difference. I am sure while you were with us you enjoyed your time shopping, eating out, and just being in Oakbrook Terrace/Oak Brook. We look forward to your return.
Loved the location and social hours at the hotel. Hated the fact that they don't clean the rooms daily, hotel room floors don't get vaccumed and u have to request a room clean on the weekends. What hotel does that????Genuine Hotels.com guest review
Ice was a bit of a hassle, you had to go down to the kitchen,Genuine Hotels.com guest review
"Great place for a weekend getaway."
I love staying at this hotel for a quiet weekend getaway/ business trip. I would give this trip an overall 5 but the hotel's fire alarm went off early in the morning and went on for a good amount of time. Complimentary breakfast was great, staff are friendly and always willing to help. Mall is close by and so are other places of interest. I highly recommend […] this hotel to families looking to stay within the area. Read moreGenuine Hotels.com guest review
The bed was too firm for my liking, but not uncomfortable. The cushions of the couch would fall inside the frame and it was very uncomfortable to sit in.Genuine Expedia guest review
Response by Staybridge Suites Chicago-Oakbrook Terrace We are glad you were able to stay with us on your recent trip to the Oak Brook area. We hope you enjoyed our full hot breakfast buffet, and our Social. Thank you for noticing our new mattresses, some may be a little firmer than others. Safe travels.
"Desk service was prompt."
very pleased. Room was spacious, pretty, and comfortable.Brreakfast was excellent. Will stay at another whenever possibleGenuine Hotels.com guest review
I love staying at this hotel because its close to everything...however for the last three times that we have stayed here, we have been disturbed by their fire alarms going off at odd hours. Service is great, rooms are clean, laundry is free, just hate the Fire Alarms.Genuine Hotels.com guest review
"Great hotel to spend time in Chicago"
Nice hotel. They provide fun hours at night and also the parking is free there. For the suite, they provide kitchen stuff, and they are quite useful. However, a little bit far away from center of Chicago. But the price of the hotel is decent considering the distance.Genuine Expedia guest review
Response by Staybridge Suites Chicago-Oakbrook Terrace Thank you for staying with us while you were visiting Chicago. Our property is a great choice for those that want to be close (about 17 Miles) from the city but do not want to pay city pricing. We are glad you were able to take part in our Social and hope to see you back soon.
"Quiet location. Friendly staff"
I was very impressed with this hotel. The location was safe and quiet. The room was a nice sized suite. Great breakfast and social hour in the evening with food. Staff was very friendly, even the maintenance men I saw were friendly.Genuine Hotels.com guest review
Terrible housekeepingGenuine Hotels.com guest review
"Nearby great shopping"
The hotel was very inviting and the service was great. We enjoyed the breakfast, the quietness of the hotel, and the great shopping nearby. Will definitely stay there again!Genuine Hotels.com guest review
"Close to Everything"
My hotel stay was very good. Tues thru Thursday they have evening dinner and drinks. The hotel is located in the business district, close to highways and restaurants. The freeway to downtown Chicago is real close. My stay at the Staybridge was very good and I would highly recommend it.Genuine Hotels.com guest review
"It was just Okay"
Good location. Staff was nice. Hotel seemed a bit worn. No pool and no indoor hot tub. Breakfast pretty blah.Genuine Hotels.com guest review
"always a pleasure"
I love staying here, hotel is clean, staff are friendly and breakfast is always free. Though i wish the hotel had a pool, that would be awesome!Genuine Hotels.com guest review
Response by Staybridge Suites Chicago-Oakbrook Terrace We are so happy that you choose to stay with us. Thanks for noticing our wonderful staff, they really make a difference. On your next visit check out our free movie library, 300 titles at the front desk. We look forward to your return.
We had a wonderful stay at your hotel.. Everything was so comfortable. We are from Ohio and your hotel made us feel like we were home. Thank you!Genuine Hotels.com guest review
All good!Genuine Hotels.com guest review
"Great Friendly Hotel"
This was one of the better hotels I have stayed in, and I have stayed in some 5 star hotels. The thing I thought made it stand out was how friendly and helpful the staff was. They told me the best and cheapest way to get to Wrigley Field with my disabled husband, which was great because I did not want to drive down. The hotel was very quiet and peaceful, […] no highway noise, or any noise coming from other rooms. The only reason I did not give it a perfect five points was the sheets on the bed were badly pilled. Read moreGenuine Expedia guest review
Response by Staybridge Suites Chicago-Oakbrook Terrace We are pleased that you chose us for your stay. Thank you for noticing our terrific staff, we do believe they make a difference. We look forward to your return. Safe travels.
Hotel is priced right, they have breakfast in the morning, free laundry.Genuine Hotels.com guest review
My stay at Staybridge was wonderful. The rooms were very clean and everything was in order. The staff was very attentive and helpful with anything I needed. The location of the hotel was also very convenient, many shops and stores nearby, the mall was also nearby and many major routes and roads were nearby so going anywhere was a breeze, didn't even […] get lost once. The only issue if you want to call it that was that the breakfast buffet was not really a true buffet, it was a step above a continental breakfast. Read moreGenuine Expedia guest review
Response by Staybridge Suites Chicago-Oakbrook Terrace We thank you for your feedback and we are happy that you enjoyed your stay with us. We are always introducing new food items for our hot breakfast buffet, with over 30 items we hope there would be something for everyone. We look forward to your next stay with us.
"Great Hotel for a weekend trip to Chicago"
Everything was great. The only complaint was the breakfast in the morning. It was not good at all. Over all this is a great hotel chain, and I will stay here again and again.Genuine Hotels.com guest review
"The best hotel !! can't wait to stay here again !!"
This hotel is the best I have ever stayed at. The staff are all so friendly, the breakfast buffet is great, the are around the hotel is very quiet and pretty. The rooms are larged sized with a nice kitchenette. I can't say enough good about this hotel !Genuine Expedia guest review
Response by Staybridge Suites Chicago-Oakbrook Terrace We are so happy that you chose to stay with us. We do appreciate that you noticed our wonderful staff. We look forward to your return and hope you are able to take part in our Social the next time in.
"very clean, lots of space"
excellent hotel ample space in the room. dishwasher, microwave, refridgerator a plus. a little far from downtown, but well worth the money. very nice breakfast buffet, tasty and good selection.Genuine Expedia guest review
"Housekeeping does not show up"
I stayed at the hotel for six nights. The bed was made twice, the coffee was replaced once. Every day I would go down to the desk and ask for coffee packets. Housekeeping here could do a lot better job. There was a kitchenette in the room. The first day they straightened it up and put the two cups and coffee pot into the dishwasher. Thereafter they […] never touched the kitchen. Read moreGenuine Hotels.com guest review
First time at a Staybridge Suite and was pleasantly surprised! This is a wonderfully comfortable place to stay. Enjoyed the breakfast and social hour very much. Better than most places that I have stayed. ThanksGenuine Hotels.com guest review
"Close to Chicago, safe suburb"
“Great locale for visiting Chicago...friendly staff!” We stayed in a queen studio suite...clean room, comfortable bed, nice kitchenette. Pet friendly. Free movie rental at the front desk, as well as a small store to buy sodas, snacks, toliletries. The complimentary WIFI and breakfast and parking were welcome amenities at this hotel. Convenient location […] for visiting Chicago and the neighborhood felt very safe with many restaurants and shopping nearby. We would definitely stay here again. Room Tip: 1st floor were very pet friendly, 4th floor had smoking rooms Read moreGenuine Hotels.com guest review
"Great hotel in the suburbs of Chicago"
We stayed in a queen studio suite...clean room, comfortable bed, nice kitchenette. The complimentary WIFI and breakfast and parking were welcome amenities at this hotel. Convenient location for visiting Chicago and the neighborhood felt very safe with many restaurants and shopping nearby. We would definitely stay here again.Genuine Hotels.com guest review
All was well except I had laundry dropped off at the front desk for cleaning on the next day and it was never sent to the laundry. Other than that all was well. Oh and the next day was Saturday and there wasn't any laundry service available.Genuine Hotels.com guest review
two nights my bed and new towels were not done in my room. after the first night when my bed was not made the next morning I went to the front desk and reminded them again to make sure that new towels and my bed get made. I came in around 7:30 bed not made dirty towels. once again I have to go down stairs to get some clean towels and make my own be […] d. Read moreGenuine Hotels.com guest review
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