"Boutique elegance in ideal location to see Boston"
Very lovely hotel, beautiful room. Very accommodating staff, when our first room, directly on a street that was too noisy for me, they graciously changed our room. The new room had a panoramic view of Boston.Genuine Hotels.com guest review
Response by Nine Zero Hotel, a Kimpton Hotel We won't rest until you are resting in a hotel room that passes your test. And we'll do so with zest! Thank you for visiting and we wish you all the best.
"Amazing staff, outstanding service"
I can not say enough about the service and work ethic displayed at this hotel. Outstanding! Room was immaculate, beautiful view, lovely wine reception, even very unexpected Birthday gift. We will be back.Genuine Expedia guest review
Response by Nine Zero Hotel, a Kimpton Hotel Happy belated birthday! Hopefully it was the gift and not the birthday that was unexpected...Thank you for celebrating with us.
"Great for a anniversary"
Service was fantastic. We had some special requests and they were all accommodated. Loved it.Genuine Expedia guest review
Response by Nine Zero Hotel, a Kimpton Hotel Happy belated anniversary! Happy you were able to celebrate it with us and a cocktail or two.
Perfect night in Boston. Lovely hotel with great location!Genuine Hotels.com guest review
Response by Nine Zero Hotel, a Kimpton Hotel Thanks for taking a little time away from the Cape to spend with us!
"pleasant staff - bring your own pillows"
Staff very professional and helpful. The information book in room stated that it offered several types of pillows. When I asked the front desk to replace them with something else because they were flat she said she would talk to housekeeping - that we probably had feather pillos and they could be changed. When we got back to room we had one extra pillow […] of the same kind - not impressed. Read moreGenuine Expedia guest review
Response by Nine Zero Hotel, a Kimpton Hotel I'm not impressed either. Sorry, we didn't come through for you. We most certainly have a rainbow of pillows at your disposal. A pillow-copia of down (and synthetic fiber fill) if you will. When you come back, I assure you we will get it right.
"Time in Boston - More Comfortable with Nine Zero"
Very comfortable and convenient hotel with friendly and thoughtful service from the the note in the hotel room welcoming me to a free glass of wine after a long day of travel and work to a world class bed!Genuine Hotels.com guest review
Response by Nine Zero Hotel, a Kimpton Hotel Thank you for making yourself comfortable with us. We hope to see you again soon.
"Quite a treasure!"
We loved our stay--you could easily walk to so much, and the T is right down at the corner if you want to explore farther. The staff, room, exercise facilities were wonderful and while we didn't get to the wine reception, folks were really enjoying it. While Boston hotels are not inexpensive (let's face it, the taxes are killer), this was a good value […] and I'd definitely return! Read moreGenuine Hotels.com guest review
Response by Nine Zero Hotel, a Kimpton Hotel Pam - You didn't get to the wine reception?! You definitely have to come back - best hour of the day (5pm-6pm daily). PS Mike Dukakis still can't catch a break on taxes. Poor guy.
Loved Nine Zero once we got there. Needed to be warned that luggage comes in at the side. Personnel all friendly and helpful. No full breakfast on offer.Genuine Hotels.com guest review
Response by Nine Zero Hotel, a Kimpton Hotel Every once in a while it seems that the city planners of Boston conspire to keep people from getting anywhere quickly. In spite of our moniker, we recommend 10 Bosworth as good alternative to 90 Tremont for GPS purposes. Thank you for staying with us.
"Boston Commons Kimpton"
We loved the Kimpton. The staff were fantastic. Mr Ward went the extra mile for my hungry mom at Happy Hour! Lovely rooms, too.Genuine Hotels.com guest review
Response by Nine Zero Hotel, a Kimpton Hotel Mr. Ward is definitely a nurturing guy. The way to my heart is through my stomach as well. Happy to hear you had a lovely time.
"central and nicely designed"
beautiful, nice and comfortable, except absence of restaurant (temporarily) and no view from my room.Genuine Hotels.com guest review
Response by Nine Zero Hotel, a Kimpton Hotel Lars, Temporarily is a thing of the past and we couldn't be more excited! Our cocktail lounge is open and a lot of fun. We'll try better on the view next time, but unfortunately our neighbors are kind of permanent.
"Great All-Around Boutique Hotel"
Excellent! Highly recommend it to anyone who visits Boston. Room Service, Bellhop, & Housekeeping were very efficient and professional. Decor was modern but warm. Enjoyed the complimentary coffee every morning. Beds were super comfy and the views from my room were breathtaking. The mini bar was fully loaded with goodies to my liking. I LOVE the Beacon […] Hill Area! The Pub next door was very convenient for happy hour. Read moreGenuine Hotels.com guest review
Response by Nine Zero Hotel, a Kimpton Hotel Lucy - Even more convenient than the pub next door is our new cocktail lounge upstairs! Thanks again for choosing Nine Zero.
"Feature Free Business Hotel"
Nice room, quiet. OK Price. No elevator security, no bar, no restaurant, minimal lobby - wine tasting nightly but no big deal.Genuine Expedia guest review
Response by Nine Zero Hotel, a Kimpton Hotel You'll be happy to know that the long wait is nearly over. Highball Lounge will be opening soon and Spire will be just a distant memory.
"A Gem in Boston"
From the moment we arrived, we were treated like royalty!! The staff went above and beyond our expectations to make sure everything was perfect. The restaurant recommendations were great and the room was beautiful....although not large, it was well appointed and comfortable. A great boutique hotel that we can recommend without reservation....We will […] be back!! Read moreGenuine Expedia guest review
Response by Nine Zero Hotel, a Kimpton Hotel Royalty is a touchy subject in New England. How about we treated you like a duly-elected representative of the people? Either way - we're happy we were able to meet our expectations for your stay ["perfect"]. Until we meet again.
Nine Zero Hotel is on the Freedom Trail near the Boston Commons. The hotel is very welcoming. There is a brass sign with the word "relax"embedded in the entry side walk. It is very convenient to all of the Historical Sites. One walking tour very worth while is the Black Heritage Trail which is led by a National Park Ranger.Genuine Expedia guest review
Response by Nine Zero Hotel, a Kimpton Hotel It is distinctly possible that you could visit our hotel every week for a year and not have the same dining, tour, shopping experience twice. Only the quality of our staff and hotel will remain the same. Thank you for choosing us and we look forward to seeing you again soon.
No worries here about trying to be the hippest, most pretentious boutique hotel in the city.... Just sincere and dedicated folks who reflect what we think of Boston! We hated to leave because the place is so great, the people are so friendly and the location is perfect.Genuine Expedia guest review
Response by Nine Zero Hotel, a Kimpton Hotel Who has the energy to try to be hip? It should just happen naturally - like Paul Newman. Although, by referencing an actor outside of the last couple of generations I may have written myself off any hip list. That's okay because our focus is always on delivering the best experience we can for you.
"Trendy hotel in great location"
This hotel was one of the nicer hotels I've ever stayed in. We got in late on a Friday afternoon, the hotel staff was very helpful and friendly. Our car was unloaded for us and all our bags were brought up to the room. The Red Sox parade was the next day, and they were shutting our street (just an example of how great and centrally located the hotel […] is). They prepared us with maps and other information that would be useful to plan alternative routes. We took advantage of the wine happy hour both Friday and Saturday night. I've stayed in plenty of hotels in my life and that was the first one who ever offered that perk. I would definitely stay here again. Read moreGenuine Expedia guest review
Response by Nine Zero Hotel, a Kimpton Hotel While we can't promise a Red Sox victory parade every time (you might have to settle for Bruins or Patriots) - the rest I assure you is par for our course. Thank you for choosing Nine Zero.
"Why don't hotels warn you when they are renovating"
Our room was very spacious and comfortable but most of the communal space was closed for renovations. We were pleased with the hotel but despite askng for a high room were given a room on the 9th(?) looking directly into offices. When you book a boutique hotel you are paying for the quirky extras so when these are closed off you feel ripped off. There […] was an opportunity for reception staff to point this out and offer something extra. But they didn't So we left feeling like we were treated as a 'one off' tourist so what does it matter?! Well we travel a lot and will come back to Boston and won't choose this hotel again. Read moreGenuine Expedia guest review
Response by Nine Zero Hotel, a Kimpton Hotel Dear Jason - You do matter! No one is a "one off" in our eyes. That is why we are preparing to launch our new Highball Lounge - so that guests will have a great place for cool food and vintage cocktails. I am sorry you did not feel the love (or vertigo from the 9th floor). I hope you change your mind and give us another shot when you do return to Boston.
"Great hotel very clean"
Hotel was awesome very clean and the staff was kind and extremely helpful.Genuine Expedia guest review
Response by Nine Zero Hotel, a Kimpton Hotel I had a GM once tell me that a "clean house is a happy house." He gets wiser every year. Thank you for sharing your review and for choosing Nine Zero.
"The perfect place to stay in Boston!"
We really enjoyed our stay at Nine Zero in Boston. The hotel is right in the middle of everything, but, you can't hear the noise from the street. The staff was amazing -- very helpful and courteous. The room was so comfortable. We will definitely stay there again on our next visit to Boston.Genuine Hotels.com guest review
Response by Nine Zero Hotel, a Kimpton Hotel Thank you for checking in with us on your trip to Boston. We can't wait to amaze you again upon your return.
Hotel is within walking distance to most everything you would want to visit. Very close to the Freedom Trail. Close to the Old Town trolley, which is a good experience and relatively inexpensive. Also close to the T (subway). Hotel staff is extremely friendly and helpful. Fitness room is very small with just the basic equipment. TV in the room was not […] HD, which is surprising for a fairly expensive hotel. There is a charge for in-room internet, but you can get it free if you sign up for the no-obligation loyalty program. All in all, a good experience. Read moreGenuine Expedia guest review
Response by Nine Zero Hotel, a Kimpton Hotel Don - I guess the the historic approach isn't as successful with television as it is with buildings. We are currently working to ensure your experience is HD inside and out. That's Highly Delightful - right? Thanks again for choosing Nine Zero.
"October Boston Trip"
Great trip to Boston for business/pleasure. Very comfortable room, great service staff. Consierge made recommendations and reservations at excellent North End Italian restaurants.Genuine Expedia guest review
Response by Nine Zero Hotel, a Kimpton Hotel John, I bet you slept like a baby in our super comfortable beds combined with a couple of hearty North End meals. Sounds more like business than pleasure to me. Thank you for staying with us.
"Excellent service all away around."
I loved the location of the hotel which is right near Boston Commons. The rooms were fully updated, clean and quiet. The staff was friendly, highly trained, and simply amazing. I would definitely stay here again, or any other Kimpton Hotel.Genuine Expedia guest review
Response by Nine Zero Hotel, a Kimpton Hotel Kirstie, Thanks for choosing on us on your trip to Boston.You forgot impeccably dressed and roguishiy handsome on your list of staff superlatives - but we 'll console ourselves with amazing. Happy Travels.
Beautiful Hotel located in downtown Boston!!. Can't wait to stay in this great hotel again in such a beautiful city.Genuine Hotels.com guest review
Response by Nine Zero Hotel, a Kimpton Hotel Andrew, What a coincidence....we were just talking about how we can't wait for you to come back. Thanks again for staying with us. See you soon.
"The location was fabulous!"
This hotel's location was right by the Freedom Trail, Boston Commons, & great restaurants. The staff was wonderful and extremely helpful. The wine reception every evening was a great bonus to our stay!Genuine Expedia guest review
Response by Nine Zero Hotel, a Kimpton Hotel The plus about being along sided the Freedom Trail is that you can never get lost. It may just take you 2 hours and 17 historic sites to find your way back. Thank you for staying with us. See you again soon.
Hotel was great and staff was amazing. Location was perfect, close to everything. Had a wonderful time in Boston.Genuine Expedia guest review
Response by Nine Zero Hotel, a Kimpton Hotel Kathy - Thanks for visiting Boston and choosing Nine Zero. I promise Boston is always that wonderful. Happy Travels.
"Across the street from the Boston Commons"
A very convenient location if you will be in Boston for the Freedom Trail sites. The Boston Commons--the beginning of the Freedom Trail--is across the street from the hotel. The hotel is "boutique" size, and the concierge helped us plan some activities that we would not have thought of without her suggestions.Genuine Hotels.com guest review
Response by Nine Zero Hotel, a Kimpton Hotel Old Traveler - We prefer "mature" to "old" at Nine Zero. As in "the Freedom Trail takes you past some some really, really, really mature buildings." And frequently the staff tells me how mature my jokes are. Thanks for stopping by! Come back soon.
"The dogs had fun too."
I had a two-day trip in Boston with my husband and his parents. We specifically picked Nine Zero so we could bring our two mini schnauzers. The dogs were given food bowls and a special pet bed. We could leave them in the room as we explored the city or arrange for pet sitting or walking. Boston Common is just across the street so walking the dogs was […] super convenient. The staff was very friendly and the room was decorated well and kept clean. The location is fantastic if you are looking to be in walking distance form historical sites, restaurants, and shopping. The only improvement that could be made was the temperature in the room. We chose one of the top floors with large windows and the curtains had been left open which made the room very warm. It took a long time to cool the room down. Read moreGenuine Hotels.com guest review
Response by Nine Zero Hotel, a Kimpton Hotel Wow. Sounds like a great weekend. I think you were only missing your christmas fern and cousin Margaret! Those views are definitely the hottest in town (we'll work on cooler rooms though). Thank you for staying with us.
"interesting kimpton property in middle of town"
overall very nice hotel; overall i thought it was/is over rated for the money. i didn't feel all the cozy experience or connected interaction with the staff. parking at 42$ overnight oooofff i guess I'm not used to that.... the restaurant was closed for renovation which i understand happens but a couple treats with coffee on the second floor lobby would […] be nice during this time at least. Read moreGenuine Hotels.com guest review
Response by Nine Zero Hotel, a Kimpton Hotel Thank you for staying with us and for the great feedback. Obviously we're most disappointed that you weren't feeling the connection.That's not our style. When you come back you'll be able to have a cocktail in our new lounge AND a friendly face to share it with. Promise.
"Nine Zero was not worth the price"
I have stayed in dozens of Kimpton hotels, and have loved them all. However, None Zero was a disappointment. I upgraded specifically to get a room with a great view and ask for such on my reservation. The first room they put me in had no view--I was looking at a large building directly across the street. The front desk was nice about moving me, but […] the room I got was not much better. It should have had a view, but there was a large structure on the roof of the building across the street and that blocked 80% of the view. To top it off, the Nine Zero building light was directly outside my window, so I could not open my curtains after dark without it looking like a super nova outside my window. The staff were very nice, but not very efficient. Check in with no line took over 10 mins and check out was not much better. I won't be back. Read moreGenuine Hotels.com guest review
Response by Nine Zero Hotel, a Kimpton Hotel We hate to hear you won't be back. Our location right in the middle of everything does lend itself to a lot of access to a lot of great sites, restaurants, and unforutnately a couple of neighbors. We have asked them to move, but I think Paul Revere did something there . Speaking of moving - I have asked the staff to move a little faster, no matter how much they like meeting all of our guests. You have places to be too. Happy travels.
very nice B&B, owners very helpful and personable. Enjoyed our stay immensely. Excellent breakfasts.Genuine Hotels.com guest review
We spent four nights and enjoyed lovely amenities and the staff was cordial and professional. This hotel is located well for walking around the sights of Boston and close to several subway stations making it easy to access from the airport. Boston is fairly flat, so it is not hard to enjoy everything from Boston Commons, and the entire length of the […] Freedom Trail. Read moreGenuine Expedia guest review
Response by Nine Zero Hotel, a Kimpton Hotel I am glad you received excellent service from our hotel staff and that you enjoyed our amenities and location in Boston.
"Very nice and comfortable"
Loved the hotel. Only problem we encountered was our room was next to housekeeping closet and they started at 8am. It was very loud and you could hear them talking loudly. They knocked and entered our room while we were still sleeping. Not a place to stay if you want to sleep in past 8am but otherwise a great hotel.Genuine Hotels.com guest review
Clean. Good service. Nice room. Great location. From room 1408 you can see Paul Revere's gravestone from the window. Only drawback is the limited amenities. Restaurant only for breakfast and room service. No gym. No pool. Very small lobby. But if you don't need those things then this place is perfect. Anything you might need is just outside anyway. […] I would stay here again. Read moreGenuine Hotels.com guest review
"Did not meet expectations"
If you're looking for a good location, this hotel is nice. Otherwise the room was disappointing based on pictures, and also many functions of the room did not work (3 lights, ipod player etc)Genuine Expedia guest review
Response by Nine Zero Hotel, a Kimpton Hotel I have asked our Engineering team to stop trying to be so romantic. If they are going to dim the lights, they need to make sure you can play some Al Green to get the mood right. when you come back the lights will all be LED, and I'm pretty sure those things never go out. Thank you for staying with us.
"Modern Hotel in Downtown Boston"
My wife and I stayed at Zero Nine for a weekend and thought it was a great hotel. We reserved one of the basic rooms (King Size Bed) and thought it was clean, and had everything we needed, such as HDTV, iPod Dock, King Sized Bed, etc... Nine Zero is a dog friendly hotel, but shouldn't discourage people without dogs to go there. The room and overall […] hotel was probably the cleanest and well kept hotel I have ever stayed in. The location was great, literally steps from Boston Common's and the T (Boston's Subway). A nice amenity is they offer free bike rentals. There is a bike trail along the Charles River close by, which was very scenic. Read moreGenuine Expedia guest review
"Great location, and nice place."
We really did enjoy our stay. We felt welcome and enjoyed the wine hour at 5 each afternoon. The location was wonderful. We took the green line to Fenway (and back) in little time, walked to Little Italy, took the subway to Chinatown, and ate at a great bar next door (Barracuda). The place was pricey, but when I am going to Boston in the future, I am […] staying at the Nine Zero. Only improvement: I would have liked a firmer mattress. Read moreGenuine Hotels.com guest review
"Great location and Great Staff"
We loved this hotel and will definitely by back! It has a great location as it is near Boston Common and a subway station. We easily walked from this hotel to many great sites through Boston. The staff was extremely helpful and always went the extra step to print out directions for us and even tried to get us baseball tickets. We enjoyed the wine reception […] and really appreciated the modern decor. Read moreGenuine Expedia guest review
"First born off to college"
Wonderful contemporary boutique hotel. Delighted with the complimentary champagne for our anniversary celebration and it certainly made the departure of our first born to college in Boston a bit easier to swallow!Genuine Hotels.com guest review
"Very close to historic parts of Boston"
Big room with a lot of space and large bathroom. For a family of 4, two queen beds is great. Every other hotel only offers two doubles. Walking distance to everything in downtown Boston and a short T ride to Fenway. Will definitely stay here every year from now on.Genuine Hotels.com guest review
"On the Freedom Walk"
Hotel was on Freedom Walk near Boston Commons. Awesome location on the Freedom Walk within walking distance of all historic sights.. Anywhere we walked, we could easily find out way back to hotel by following Walk. The hotel was very nice. We'd definitely stay there again. We enjoyed the social hour in the lobby. The room was a little small, but very […] nice and very up-to-date. I would give it 4.6 stars out of 5 as we had seen in earlier reviews. Read moreGenuine Hotels.com guest review
terrific staff, great serviceGenuine Hotels.com guest review
A wonderful experience. The staff was exceptionally friendly.Genuine Hotels.com guest review
"Nice hotel in downtown area"
Loved the room but even though the bed was very comfortable, the feathers in the feather pillow top poked me several time during the night.Genuine Expedia guest review
"Excellent Location, Staff & Stay"
This hotel exceeded my expectations. It was very clean, very comfortable, located in the perfect part of town for my business trip (as well as was conveniently located near some tourist attractions to visit during down time), and the staff was very helpful and friendly. They offer a wine reception at night and free coffee and tea in the morning. Would […] go back. Read moreGenuine Expedia guest review
"Nice hotel, terrible service"
The Good: The room was nice. The location was great. The Bad: The service was terrible. We called the concierge three times to ask for more towels, eventually using a wash cloth to dry off. We called the concierge four times to inquire about our overnight laundry that we needed on a rush basis because we were leaving for home. We paid 50% more to have […] the laundry rushed, and it was not ready. We think we left a bag a with the porter, and have called three times since being home. With each call whether for towels, the status of our laundry or our bag, we are always met with apologies but not follow-up action. This hotel over promises and under delivers. Read moreGenuine Hotels.com guest review
Response by Nine Zero Hotel, a Kimpton Hotel Allow me to apologize one more time.The service failures you experienced are not acceptable and I assure you that should you return, you will see action , not just hear about it.
"Excellent choice in Boston"
I am in Boston frequently - sometimes for work and otherwise on my way in or out of Cape Cod... but this was my first stay at Nine Zero and I will be back! The location was fantastic, the hotel design was contemporary and understated, the staff were outstanding and the room layout, bed and bathroom were incredibly comfortable. This is my new "go to" […] location in Boston. Read moreGenuine Expedia guest review
"Great staff and location"
We arrived early on a Friday morning and although check-in isn't until 3, the staff was super friendly and allowed us to check-in early. The rooms are BEAUTIFUL. They are small which you will find in a city but they make up for size with style and comfort. The location is great. I highly recommend the restaurant Mooo which is just a few blocks up the […] street. Read moreGenuine Expedia guest review
We had paid for queen deluxe room. Around 10:30 pm we noticed our bed was broken. After a half hour we had a key to an upgraded suite. The staff was excellent, location was perfect and wine hour was fun.Genuine Expedia guest review
perfect location, central Boston. great room size for queen room. awesome staff- we arrived slightly after the comp wine cocktail hour and front desk person had two glasses of wine sent up to our room right after we checked in - it arrived by the time we got to our room - one elevator ride. Thanks for great service.Genuine Expedia guest review
"Great hotel in Boston"
Very nice facility. Had a bit of a noise problem the first night and the staff happily changed and upgraded my room.Genuine Expedia guest review
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