"The dogs had fun too."
I had a two-day trip in Boston with my husband and his parents. We specifically picked Nine Zero so we could bring our two mini schnauzers. The dogs were given food bowls and a special pet bed. We could leave them in the room as we explored the city or arrange for pet sitting or walking. Boston Common is just across the street so walking the dogs was […] super convenient. The staff was very friendly and the room was decorated well and kept clean. The location is fantastic if you are looking to be in walking distance form historical sites, restaurants, and shopping. The only improvement that could be made was the temperature in the room. We chose one of the top floors with large windows and the curtains had been left open which made the room very warm. It took a long time to cool the room down. Read moreGenuine Hotels.com guest review
Response by Nine Zero Hotel, a Kimpton Hotel Wow. Sounds like a great weekend. I think you were only missing your christmas fern and cousin Margaret! Those views are definitely the hottest in town (we'll work on cooler rooms though). Thank you for staying with us.
"interesting kimpton property in middle of town"
overall very nice hotel; overall i thought it was/is over rated for the money. i didn't feel all the cozy experience or connected interaction with the staff. parking at 42$ overnight oooofff i guess I'm not used to that.... the restaurant was closed for renovation which i understand happens but a couple treats with coffee on the second floor lobby would […] be nice during this time at least. Read moreGenuine Hotels.com guest review
Response by Nine Zero Hotel, a Kimpton Hotel Thank you for staying with us and for the great feedback. Obviously we're most disappointed that you weren't feeling the connection.That's not our style. When you come back you'll be able to have a cocktail in our new lounge AND a friendly face to share it with. Promise.
"Nine Zero was not worth the price"
I have stayed in dozens of Kimpton hotels, and have loved them all. However, None Zero was a disappointment. I upgraded specifically to get a room with a great view and ask for such on my reservation. The first room they put me in had no view--I was looking at a large building directly across the street. The front desk was nice about moving me, but […] the room I got was not much better. It should have had a view, but there was a large structure on the roof of the building across the street and that blocked 80% of the view. To top it off, the Nine Zero building light was directly outside my window, so I could not open my curtains after dark without it looking like a super nova outside my window. The staff were very nice, but not very efficient. Check in with no line took over 10 mins and check out was not much better. I won't be back. Read moreGenuine Hotels.com guest review
Response by Nine Zero Hotel, a Kimpton Hotel We hate to hear you won't be back. Our location right in the middle of everything does lend itself to a lot of access to a lot of great sites, restaurants, and unforutnately a couple of neighbors. We have asked them to move, but I think Paul Revere did something there . Speaking of moving - I have asked the staff to move a little faster, no matter how much they like meeting all of our guests. You have places to be too. Happy travels.
very nice B&B, owners very helpful and personable. Enjoyed our stay immensely. Excellent breakfasts.Genuine Hotels.com guest review
We spent four nights and enjoyed lovely amenities and the staff was cordial and professional. This hotel is located well for walking around the sights of Boston and close to several subway stations making it easy to access from the airport. Boston is fairly flat, so it is not hard to enjoy everything from Boston Commons, and the entire length of the […] Freedom Trail. Read moreGenuine Expedia guest review
Response by Nine Zero Hotel, a Kimpton Hotel I am glad you received excellent service from our hotel staff and that you enjoyed our amenities and location in Boston.
"Very nice and comfortable"
Loved the hotel. Only problem we encountered was our room was next to housekeeping closet and they started at 8am. It was very loud and you could hear them talking loudly. They knocked and entered our room while we were still sleeping. Not a place to stay if you want to sleep in past 8am but otherwise a great hotel.Genuine Hotels.com guest review
Clean. Good service. Nice room. Great location. From room 1408 you can see Paul Revere's gravestone from the window. Only drawback is the limited amenities. Restaurant only for breakfast and room service. No gym. No pool. Very small lobby. But if you don't need those things then this place is perfect. Anything you might need is just outside anyway. […] I would stay here again. Read moreGenuine Hotels.com guest review
"Did not meet expectations"
If you're looking for a good location, this hotel is nice. Otherwise the room was disappointing based on pictures, and also many functions of the room did not work (3 lights, ipod player etc)Genuine Expedia guest review
"Modern Hotel in Downtown Boston"
My wife and I stayed at Zero Nine for a weekend and thought it was a great hotel. We reserved one of the basic rooms (King Size Bed) and thought it was clean, and had everything we needed, such as HDTV, iPod Dock, King Sized Bed, etc... Nine Zero is a dog friendly hotel, but shouldn't discourage people without dogs to go there. The room and overall […] hotel was probably the cleanest and well kept hotel I have ever stayed in. The location was great, literally steps from Boston Common's and the T (Boston's Subway). A nice amenity is they offer free bike rentals. There is a bike trail along the Charles River close by, which was very scenic. Read moreGenuine Expedia guest review
"Great location, and nice place."
We really did enjoy our stay. We felt welcome and enjoyed the wine hour at 5 each afternoon. The location was wonderful. We took the green line to Fenway (and back) in little time, walked to Little Italy, took the subway to Chinatown, and ate at a great bar next door (Barracuda). The place was pricey, but when I am going to Boston in the future, I am […] staying at the Nine Zero. Only improvement: I would have liked a firmer mattress. Read moreGenuine Hotels.com guest review
"Great location and Great Staff"
We loved this hotel and will definitely by back! It has a great location as it is near Boston Common and a subway station. We easily walked from this hotel to many great sites through Boston. The staff was extremely helpful and always went the extra step to print out directions for us and even tried to get us baseball tickets. We enjoyed the wine reception […] and really appreciated the modern decor. Read moreGenuine Expedia guest review
"First born off to college"
Wonderful contemporary boutique hotel. Delighted with the complimentary champagne for our anniversary celebration and it certainly made the departure of our first born to college in Boston a bit easier to swallow!Genuine Hotels.com guest review
"Very close to historic parts of Boston"
Big room with a lot of space and large bathroom. For a family of 4, two queen beds is great. Every other hotel only offers two doubles. Walking distance to everything in downtown Boston and a short T ride to Fenway. Will definitely stay here every year from now on.Genuine Hotels.com guest review
"On the Freedom Walk"
Hotel was on Freedom Walk near Boston Commons. Awesome location on the Freedom Walk within walking distance of all historic sights.. Anywhere we walked, we could easily find out way back to hotel by following Walk. The hotel was very nice. We'd definitely stay there again. We enjoyed the social hour in the lobby. The room was a little small, but very […] nice and very up-to-date. I would give it 4.6 stars out of 5 as we had seen in earlier reviews. Read moreGenuine Hotels.com guest review
terrific staff, great serviceGenuine Hotels.com guest review
A wonderful experience. The staff was exceptionally friendly.Genuine Hotels.com guest review
"Nice hotel in downtown area"
Loved the room but even though the bed was very comfortable, the feathers in the feather pillow top poked me several time during the night.Genuine Expedia guest review
"Excellent Location, Staff & Stay"
This hotel exceeded my expectations. It was very clean, very comfortable, located in the perfect part of town for my business trip (as well as was conveniently located near some tourist attractions to visit during down time), and the staff was very helpful and friendly. They offer a wine reception at night and free coffee and tea in the morning. Would […] go back. Read moreGenuine Expedia guest review
"Nice hotel, terrible service"
The Good: The room was nice. The location was great. The Bad: The service was terrible. We called the concierge three times to ask for more towels, eventually using a wash cloth to dry off. We called the concierge four times to inquire about our overnight laundry that we needed on a rush basis because we were leaving for home. We paid 50% more to have […] the laundry rushed, and it was not ready. We think we left a bag a with the porter, and have called three times since being home. With each call whether for towels, the status of our laundry or our bag, we are always met with apologies but not follow-up action. This hotel over promises and under delivers. Read moreGenuine Hotels.com guest review
Response by Nine Zero Hotel, a Kimpton Hotel Allow me to apologize one more time.The service failures you experienced are not acceptable and I assure you that should you return, you will see action , not just hear about it.
"Excellent choice in Boston"
I am in Boston frequently - sometimes for work and otherwise on my way in or out of Cape Cod... but this was my first stay at Nine Zero and I will be back! The location was fantastic, the hotel design was contemporary and understated, the staff were outstanding and the room layout, bed and bathroom were incredibly comfortable. This is my new "go to" […] location in Boston. Read moreGenuine Expedia guest review
"Great staff and location"
We arrived early on a Friday morning and although check-in isn't until 3, the staff was super friendly and allowed us to check-in early. The rooms are BEAUTIFUL. They are small which you will find in a city but they make up for size with style and comfort. The location is great. I highly recommend the restaurant Mooo which is just a few blocks up the […] street. Read moreGenuine Expedia guest review
We had paid for queen deluxe room. Around 10:30 pm we noticed our bed was broken. After a half hour we had a key to an upgraded suite. The staff was excellent, location was perfect and wine hour was fun.Genuine Expedia guest review
perfect location, central Boston. great room size for queen room. awesome staff- we arrived slightly after the comp wine cocktail hour and front desk person had two glasses of wine sent up to our room right after we checked in - it arrived by the time we got to our room - one elevator ride. Thanks for great service.Genuine Expedia guest review
"Great hotel in Boston"
Very nice facility. Had a bit of a noise problem the first night and the staff happily changed and upgraded my room.Genuine Expedia guest review
"10 year Annie"
Hot upgraded room with view and a bottle of champagne and box of chocolates with a nice note whishing us a happy anniversary! Very awesome..Genuine Hotels.com guest review
"Luxury Boutique Hotel - fun an different - pretty"
Really comfy/charming boutique hotel in great location. Rooms small but very well appointed. Happy with this choiceGenuine Hotels.com guest review
The hotel was a little hard to find with no outside signs, the vent didnt work in bathroom. The wi fi was hard to access. the view was of the next building and trash from neighboring businesses. the room was booked for 3 but only 2 coffee cups were provided. when going out ay dark was approached by a few different shad people nice hotel but not what […] I expected. went on to the cape and much better accommodations for same price. will definitely check more thorough next vacation Read moreGenuine Hotels.com guest review
Response by Nine Zero Hotel, a Kimpton Hotel While we may never be able to compete with the cape on views (bricks versus ocean is kind of a no-brainer), we should be nailing the rest. We are in the midst of upgrading our wifi and our ventilation system. Speaking of no-brainers. Thank you for your feedback.
"Great location and staff was wonderful!"
We had an overall great time. The location was perfect for sightseeing and dining.Genuine Expedia guest review
The hotel is nice, rooms are quite, the staff was very friendly, I'd stay here againGenuine Hotels.com guest review
Very clean , comfortable room. Staff was so nice and accommodating. Great location across from the Commons. Would not even look at another hotel next time I'm in Boston. Wish we could have stayed longer.Genuine Expedia guest review
My first time as a quest and I will make sure to return.Genuine Hotels.com guest review
"A hidden treasure in a perfect location!"
We have stayed in Boston and frequent the city but never had noticed the hidden gem in Nine Zero. Everything exceeded our expectations and we would stay again in a heartbeat! I emailed the concierge ahead with special requests and he very promptly responded and exceeded them. Thank you Thomas!Genuine Hotels.com guest review
"Nice hotel great views"
Patricia at Nine Zero was awesome. She was always friendly, never rude, always polite and very accommodating. Overall my stay was comfortable. Everyone was attentive and responsive. The rooms could be bigger for the price. However, the evening sangria and complimentary breakfast almost makes up for the small rooms. I would recommend this hotel for tourists […] and stay - cationers. Read moreGenuine Expedia guest review
"Amazing gem near the Common"
I love this hotel. Staff are amazing and the location is perfect for walking everywhere you want to be in the city.Genuine Hotels.com guest review
"Lovely, great staff, relaxing"
The Nine Zero shot to the top of my list for hotel service this trip because of the excellent treatment my family got from the entire staff: front desk, concierge, valet, bell service, restaurant servers - EVERYONE was on board to make us happy. My family of 5 is not always the easiest to accommodate, but they pulled it off. When I checked in, they […] told me that Expedia had managed to book us into a room type - two Queen beds - that they were sold out of. To make it up to us, they gave us two rooms right next to each other for the same price. No drama: they just solved the problem beautifully, pro-actively. Each room has a yoga mat and running map for the area, which is perfect for me - I'm a runner & usually have to sit down with an online map plotting out runs when I go to new cities, but they covered it. The concierge hooked up the PERFECT genius masseuse for my spouse, who was in pain being away from his physical therapist for several weeks. The massage he got at the Nine Zero kept him comfortable for several solid days, and the hotel was totally cool with extending our check-out until his massage was over. At breakfast, I requested a spot where I could plug in my laptop, and the server hooked up me & the toddler with the private dining area... and never forgot about us. Valet and bell were lovely to my kids. Only drawbacks are some design or maintenance flaws with the shower - it leaked - and the walls are pretty thin. But we slept well and will go back! Read moreGenuine Expedia guest review
Great service, bed too soft. Breakfast was very good. Complimentary glasses of wine was not very good.Genuine Expedia guest review
The hotel is a total hodgepodge design. It looks like the went to a design magazine an picked a bunch of things they liked a stuffed it all in the same place. Instead of being interesting and focused boutique hotel like an ACE or NoMad it feels odd and disjointed design mess. The hotel did not seem to be full, but looking at the exit plan, we got one […] of the worst floor plans that faced a brick wall. Read moreGenuine Expedia guest review
First time I've stayed in a really modern hotel. I loved the decor and the hotel was very nice. The only thing that bothered me was everything cost extra....Genuine Hotels.com guest review
"Very nice hotel, perfect location - great staff"
I will never forget our experience at the Nine Zero Hotel. Thomas, Chris and the entire staff made this a very enjoyable time for all of us. The hotel is nicely decorated, very clean and offers all the amenities you would need. The location offers you the opportunity to walk to all areas of downtown Boston and is located very close to the Green and […] Red lines if you choose to use that mode of transportation. Great overall experience. Read moreGenuine Hotels.com guest review
"Great hotel with one minor flaw"
Great location, in downtown crossing, one block from Boston Commons. Very close to Suffolk Univ. and Law School, as well as Emerson College. One block from State T station (subway.) Easy walking to financial district, the wharf, Beacon Hill, and, if you're fit, the Back Bay area. Great staff, modern rooms. Did not eat in the restaurant. My only complaint, […] and this is not unique to this hotel, is the daily Wifi charge. It is outrageous for a 4 - 5 star hotel with a premium price to charge a daily fee to use Wifi. Hopefully, with enough complaints, this will be rectified. Otherwise, I was quite pleased and would stay there again, and I plan to. Read moreGenuine Hotels.com guest review
"Great location, friendly staff, I'd stay again"
My husband, daughter and I stayed here for three nights in June. The location was perfect. We were able to walk most places (and could have walked everywhere if it weren't for the hot, humid days)--including the aquarium/wharf area, Newbury St. shopping area, Beacon Hill and the North End. We like Kimpton hotels and have had good experiences with them […] in Chicago and New York, so I'm glad we tried this one. It didn't disappoint. My daughter and I weren't feeling well when we arrived at the hotel a couple hours before check-in, but a room was ready so they got us in right away. We really appreciated that. We're pretty low-maintenance travelers so we didn't have many needs while there, but we appreciated the coffee and tea in the morning (2nd floor) and the business center for some printing needs. And free wifi for Kimpton In Touch members is a bonus! Read moreGenuine Expedia guest review
"Happy Anniversary in Boston"
Spent a couple of nights in Boston to celebrate our 25th wedding anniversary. Hotel was perfect - friendly staff, upscale and great location for us to enjoy Boston, It's located between two subways (Park St. & Government Center) that will get you anywhere you need to go in Boston. Recommend getting one of the passes (either 1 or 7 day - unlimited rides) […] and can use it on buses, subway and some ferries. Suggest a visit to "75 Chestnut" St for a relaxing meal or drink, if you like Italian food go to North End and we had a great anniversary meal at Smith & Wollensky (Atlantic Wharf). Pillows need more body to them - virtually none existent! Otherwise, a great stay!! Read moreGenuine Expedia guest review
"Perfect location for a 1st trip to Boston"
We found Boston charming and unforgettable. Hotel was in a perfect location to get around the city by foot. Large, comfortable room and bathroom. Also appreciated the happy hour where we met other guests.Genuine Hotels.com guest review
An excellent hotel with a friendly, accommodating staff in the middle of Boston with access to transportation or walking distance to food and entertainment. I would stay there again.Genuine Hotels.com guest review
"Trendy and comfortable"
I've always liked the Kimpton Group and this is no exception. Love the style and walk-in shower!!Genuine Hotels.com guest review
Our stay was fantastic. The head concierge surprised us with champagne, we got an upgrade as it was our anniversary and the staff offered to accommodate our wedding cake top with an extra refrigerator. The front desk staff makes you feel like you're their only guest. AMAZING SERVICE! The staff clearly takes pride and ownership in their work. The view […] from our room was awesome, the bed was so comfortable and everything was spotless. Will DEFINITELY be staying at Nine Zero again in the very near future. Read moreGenuine Hotels.com guest review
great location! great service but the sound insulation is bad, we can hear the elevator all night long.Genuine Hotels.com guest review
I had the Woodlands Suite, which was wonderful. The only negative factor was that there is not a coffee maker in the room.Genuine Hotels.com guest review
"Nice Pet-Friendly Boutique Hotel"
Great romantic getaway. Close to shopping, theaters, parks and restaurants. Very comfortable bed and pillows. The complimentary wine reception is a nice way to start the evening. It is so nice they accommodate pets and provide them a similar level of luxury available to humans. We saw a member of the staff happily walking a guest's dog to the lobby […] to "meet her people." (How do I get that job??) We will definitely be back. Read moreGenuine Expedia guest review
nice place to stay, top notch staff, great location. Our second stay here.Genuine Hotels.com guest review
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