All hotels in Florence, Italy
1 room, 2 adults
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Via Dei Tornabuoni 13, Florence, FI, 50123, Italy, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.5 / 5Excellent

Score breakdown (from 363 reviews)

  • Cleanliness
    Clean
  • Service
    Fantastic service
  • Location
    Great location
  • Value for money
    Best value for money
  • Breakfast
    Tasty breakfast
  • Room
    Room is all right
5.0 / 5Outstanding
"Loved it"
We are two couples that stayed in Florence for 3 nights and we loved the hotel. You won't be disappointed
Genuine Hotels.com guest review
3 night trip with friends Mar 21, 2014
Lysa
US
5.0 / 5Outstanding
"EXCELLENT service, staff, location, rooms."
We had a wonderful time! The staff couldn't have been more helpful. Location is perfect. Complimentary breakfast buffet until noon and complimentary WIFI are both wonderful bonuses for the price. Room was comfortable, clean and quality decorated. An EXCELLENT overall experience.
Genuine Hotels.com guest review
2 night trip Mar 13, 2014
Stacey C.
US
4.0 / 5Excellent
"Amazing city and wonderful experience"
It was amazing city and wonderful experience. We enjoy the hotel and the city. The best thing is the hotel in the center of the city.
Genuine Hotels.com guest review
2 night trip Feb 24, 2014
Awwad
US
4.0 / 5Excellent
"Nice boutique hotel in a great location"
The room is very clean and nicely decorated. You must go up 1 flight of stairs to get to the hotel elevator, however it is worth it for the price and location. The rooms could have been better lit as there is dark wallpaper and not enough lighting at night. Bathrooms are clean however the glass panel is small at the tub and when taking a shower water leaks everywhere. Excellent location and nice staff. I definitely recommend this hotel.
Genuine Hotels.com guest review
4 night trip Jan 30, 2014
JL
US
5.0 / 5Outstanding
"Perfect location"
Friendly staff, helpful in booking dinner reservations, etc. perfect location to walk everywhere. Pretty room, big in size. Free wifi which is a must. Charming decor. Free breakfast that was ok. Lots of fruit, toast, eggs weren't great but an option and the attendant was very, very nice.
Genuine Expedia guest review
Other trip Jan 18, 2014
melissa
US
5.0 / 5Outstanding
"LOVED my stay here!"
This was a perfect hotel experience. The staff was super friendly and helped me map out my visit, print necessary documents, and was just overall warm and attentive. The rooms were clean and I love the decor - it felt really special. I have stayed allover Europe, and this was one of my favorite hotels. The room was quite large, and the breakfast spread was lovely. The hotel is a hidden gem, located on the best shopping street, above the Gucci store. I woke up to the sound of cooing doves and church bells - totally great.
Genuine Hotels.com guest review
2 night trip Jan 10, 2014
caitlin
US
5.0 / 5Outstanding
"Excellent Hotel Centrally Located"
Roommate Isabella was very easy to find from the train station in Florence. It is centrally located near Florence's major attractions. Hotel staff was very friendly and helpful. Our rooms were relatively spacious by European standards and very comfortable. The hotel appeared to be very safe, I would not hesitate to stay there if I was travelling alone. The only potential issue is that reception is located on the second floor of the building, with no elevator from the ground floor. You have to walk up a flight of stairs before getting to the elevator, so if you have difficulty with stairs, this may not be the place for you, but if you don't mind a unique European experience, this is the place to stay. The free breakfast was a huge plus!
Genuine Expedia guest review
Other trip Jan 3, 2014
Greg
US
5.0 / 5Outstanding
"Nice surprise in a great part of town"
We picked the hotel after passing it on previous visit to Florence. Was not familiar with the brand before but would say its a nice option. like many hotels in the area, there are lots of stairs and the lift does not come all the way to the lobby. A porter is there to help and you may need it. Check in was quick and friendly, our room on 3rd floor was large and comfortable. very dim, could use more lights and there is no shelf in the shower for your supplies. staff made great suggestions for new restaurants and had our cab waiting for us when we wanted one.
Genuine Hotels.com guest review
1 night romance trip Nov 11, 2013
Paul
US
3.0 / 5Good
Very good value for money. Room could have more light, apart from that it's a good 3 star hotel. Location excellent
Genuine Hotels.com guest review
1 night business trip Nov 4, 2013
Ed
US
5.0 / 5Outstanding
Excellent location, extremely kind and acomodating staff: at the consierge desk, in the dining hall, and throughout the hotel
Genuine Expedia guest review
Other trip Nov 6, 2013
Michael
US
5.0 / 5Outstanding
"Wonderful overall experience"
The location of the Room Mate Isabella in Florence, Italy could not be better for taking in all the beautiful city has to offer. The rooms are clean and charmingly appointed. The staff was very accommodating, recommending local restaurants and where to find the ultimate gelato experience. We dealt primarily with Monica at the front desk, but everyone was extremely helpful. They even printed trains schedules for several of our out of town excursions. Ahmad greeted us every morning with a cheerful 'Good Morning' and provided an excellent breakfast buffet, including made to order eggs. I will gladly recommend the Room Mate Isabella to friends who are planning to visit Florence.
Genuine Expedia guest review
Other trip Nov 1, 2013
Diane
US
5.0 / 5Outstanding
"Well-located in Florence!"
I arrived at the hotel and received a very pleasant welcome. My room was ready and it was very comfortable with a bath with enclosed shower! The hotel was located on a street with exceptional shopping (if that is your interest) and a museum facing it. Two blocks away from Santa Trinita bridge (Arno river) and many restaurants and bars nearby. Within walking distance to all of central Florence as well as the train station.
Genuine Expedia guest review
Other trip Oct 26, 2013
v.
US
5.0 / 5Outstanding
This hotel was a good value. Everthing was as i would expect at this level, and id stay again. Our room was a bit dark and could have used more lighting.
Genuine Hotels.com guest review
2 night romance trip Oct 14, 2013
A Traveler
US
5.0 / 5Outstanding
"Excellent!"
Everything about this hotel was wonderful! The location was outstanding, the room was comfortable, the bathroom was huge, and the service was great! I highly recommend this hotel.
Genuine Hotels.com guest review
3 night romance trip Oct 13, 2013
A Traveler
US
5.0 / 5Outstanding
"Excellent Location Value and Service"
The hotel is perfectly located right in the middle of Florence, we were no more than a 5-15 minute walk to most of the sights in Florence. The Staff was excellent and helped us with everything from dinner reservations n recommendations to helping us get tickets to see David and the Uffizi. The room we had was huge by American and European standards. They served breakfast until 12, but restaurant (no big deal plenty of food near by). I would consider staying here again and would definitely recommend it. Just one bit of warning, DON'T DRIVE A CAR to the hotel, it is on the edge of the walking district n unless you know where you are going, can be a mess.
Genuine Hotels.com guest review
2 night trip Oct 13, 2013
A Traveler
US
5.0 / 5Outstanding
"Great Hotel"
Nothing but great comments.The location was perfect - the service superb, they went above and beyond!!!
Genuine Hotels.com guest review
8 night trip Sep 20, 2013
Barb
US
5.0 / 5Outstanding
"Close to everything you want to be around!"
It was all around incredible. From helping me with my luggage to a late check out availability.
Genuine Hotels.com guest review
2 night trip Sep 15, 2013
Yelena
US
4.0 / 5Excellent
"Fabulous Firenze"
The Isabella is completely renovated in the inside and it shows. Very tasteful and fun artsy decorative touches. The staff was very friendly and helpful (tickets to Ufuzzi at moments notice--thank you!). Breakfast is superb. We agreed that the bread served was the best we've ever had in Italy. Loved the custom made egg dishes-- thanks guys. Location is great, easy walking distance to sights and train station.
Genuine Hotels.com guest review
4 night romance trip Sep 8, 2013
Michael
US
4.0 / 5Excellent
"Wonderful hotel within walking distance of all"
Hotel is wonderfully situated near all major sites. Hotel is clean and in what we considered to be the rodeo drive of Florence. Always felt safe and the staff was very attentive to our needs. One of the staff members who tends to the morning buffet makes wonderful cappuccinos, definately a morning highlight. Hotel is decorated very eclectic, only draw back is that despite the room cosmetic update, the bathroom does lack and is outdated and the shower is very tiny. The room however is large with respect to euro standards.
Genuine Expedia guest review
Other trip Sep 13, 2013
melissa
US
5.0 / 5Outstanding
"Cute hotel in great location"
Room Mate Isabella was a great choice for staying in Florence (two nights in August 2013). You can't beat the location -- it's on a main street with no cars and high-end shopping -- and is in walking distance to every major site. Note that there are quite a few steps to get up to the hotel lobby and then more steps (or an elevator) to get to rooms. This didn't bother us, but may be difficult for some travelers.
Genuine Hotels.com guest review
2 night romance trip Aug 28, 2013
Rachel
US
4.0 / 5Excellent
"Isabella Room Mate Hotel Florence"
Great location with friendly staffs. close to all of major sightseeing spots.
Genuine Expedia guest review
Other trip Aug 27, 2013
A Traveler
US
5.0 / 5Outstanding
"Great stay, lovely staff"
Wonderful location, extremely helpful receptionists, and a cozy but very cute room!
Genuine Expedia guest review
Other trip Aug 3, 2013
A Traveler
US
4.0 / 5Excellent
Great location. We had 2 rooms. The bedroom has new beds. The bed was comfortable. The bathroom has new toilet and sink. The shower is moldy and needs repair. This makes bathroom dirty. The breakfast was acceptable and the staff was exceptional!
Genuine Hotels.com guest review
2 night family trip Jul 15, 2013
Mia
US
5.0 / 5Outstanding
"Location location location"
Location location location! This hotel was a 10 min walk from the train station with luggage and close to the the Ponte Vecchio bridge. It is right on a posh street with all name brand stores that we cannot afford. There are LOTS of steps until you get to the reception (2 flights without a lift) but if you have trouble with that, I am sure the bell man will help! Breakfast was served until noon everyday which was great if we wanted to sleep late. The staff was very nice and helped us make dinner reservations. There was free wifi as well.
Genuine Hotels.com guest review
4 night romance trip Jul 2, 2013
A Traveler
US
5.0 / 5Outstanding
"Very nice place to stay!"
Excellent location, wonderful service, very nice room - really enjoyed our stay!
Genuine Hotels.com guest review
Other trip Jun 27, 2013
A Traveler
US
4.0 / 5Excellent
"Nice hotel,great location"
Nice hotel had renovation recently,clean, cozy, located in the center, everything is close: cathedral,museum,shopping,train station. Very quiet. Please, be aware of steps to reception area. To get to a front desk from street with luggage is a challenge. Of course hotel can send help.
Genuine Expedia guest review
Other trip Jun 25, 2013
Tatyana
US
5.0 / 5Outstanding
"Perfect choice"
Our room was beautifully decorated and clean. Hotel staff was friendly and location was great. Nice hotel for a good price.
Genuine Expedia guest review
Other trip Jun 24, 2013
theresa
US
5.0 / 5Outstanding
"Very nice modern clean hotel. Close to everything."
We loved this hotel. The staff were great, the location great, and everything about the hotel was great. We would stay here again.
Genuine Hotels.com guest review
2 night family trip May 27, 2013
Sharri
US
5.0 / 5Outstanding
"Awesome Vacay in Florence"
Had a great stay, a special thanks to the bell boy, the cook and all the reception staff. There were super helpful :). If i can i'll add pics once i download them from my Camera.
Genuine Expedia guest review
Other trip Jun 4, 2013
Mr.007
US
5.0 / 5Outstanding
"A welcome surprise in the heart of Florence"
Our visit to Florence, although short, was thoroughly enjoyable thanks to very friendly hotel staff who assisted with recommendations and reservations. The hotel was well situated among high end shopping, marketplace and restaurants, and within 5-10 minutes walk to every major historical site. It was also within a 15 minute walk from the train station. No taxis required in the 3 days we were there. The room was small (typical of large downtown metro areas), but well appointed with very comfortable linens, bedding and pillows. Bathroom, entry way and furniture appeared to have been recently remodeled/upgraded and very nice. Breakfast (fruits, cereals, juices, coffee, pastries, meats and cheeses) was excellent, and the staff was more than willing to prepare eggs on request. Well worth the price. We would come back again.
Genuine Hotels.com guest review
2 night trip May 20, 2013
Denise
US
5.0 / 5Outstanding
"A great location in beautiful Florence"
This hotel is ideally located for seeing the many offerings of Florence. I couldn't have been happier with the location, the staff and room.
Genuine Hotels.com guest review
2 night trip with friends May 19, 2013
Jen
US
3.0 / 5Good
"Not Worth the Money"
Very difficult to get to, you have to drag your bags up a steep flight of stairs just to get to a small elevator up to the reception desk. The reception area was small and dark. We stayed in room 24, which was small and dark and the only window looked out on a concrete wall. Considering all the charming hotels in Florence, I would not recommend this hotel. For the price, I was quite disappointed.
Genuine Expedia guest review
Other trip May 25, 2013
Terri
US
5.0 / 5Outstanding
"Fantastic location and great staff"
The central location was fantastic for getting all around Florence on foot. Rooms were clean, but some are brighter and nicer than others. The staff was kind enough to change my room after putting me in a dark one facing an air shaft the first night. The second room was over a busy street so very noisy if the window was open, but very quiet when the window was closed, and I was there for another four nights. The team working there is very kind and friendly, from the front desk to the breakfast service to those taking care of my room. The room had great wi-fi, a good, hot shower and ample shelf space. The wall between my room and the next was rather thin, but I only really noticed it one evening. The breakfast is a nice spread of breads, cold cuts, cheese, an array of jams, Nutella, cream cheese, etc. And it turns out they can make eggs to order, though that isn't immediately apparent. A lovely place to stay, if not terribly large or luxurious. But I enjoyed my time there and would stay there again. An excellent choice in that mid-price range.
Genuine Expedia guest review
Other trip May 24, 2013
DC
US
4.0 / 5Excellent
Good location for Florence. Room was a bit smaller than expected but the breakfast was great. They even lent us am umbrella when we needed it. Would definitely go back.
Genuine Hotels.com guest review
3 night trip May 14, 2013
Kay
US
4.0 / 5Excellent
"Firenze Gem"
This hotel was very nice and at a great location. The breakfast was the best that we had during our two week Italy trip across multiple locations. The staff was very helpful. I can easily say that this was the most comfortable bed and room we encountered on our trip as well. Would definitely recommend...
Genuine Hotels.com guest review
5 night trip May 3, 2013
A Traveler
US
5.0 / 5Outstanding
"Great option, best location, amazing service."
It was a great overall experience, travel in couple for a few days, it's got the best location for visiting the city's main sites. The service is really good and the room is comfortable and nice.
Genuine Expedia guest review
Other trip May 12, 2013
Alex
US
4.0 / 5Excellent
"Great hotel, location; 2 suggestions"
We were generally very pleased with Isabella. The location was fantastic. the unpretentious doorway is nestled in the Gucci storefront. Within a 2 block area are Tiffany's, Burberry, Bottega Venetia, Fendi and at least another dozen high end shops. 10 minute walk to the Ponte Vecchio and the Duomo. The bridge at the end of the street allows you to cross the Arno in 5 minutes, The staff were uniformly friendly, helpful and courteous. We were given perfect suggestions for everything from gelato (not all are the same) to Internet cafes, (hotel has no computer for the use of guests). Tha is our first suggestion. I needed a desktop or laptop and only had an iPad. The other issue was insufficient lighting in the room. Our room had two nightstand lamps and a standing lamp but no general room illumination, which would have been helpful, especially in the evenings. On the other hand, the buffet breakfast was plentiful and fresh. They will even cook eggs upon request. The room was a little small but lovely, nice sized bathroom adequate closet space space and a room safe. The check-in, reception is one flight up with no lift, but staff will carry your luggage for you. When we checked out front desk reception printed our boarding passes and a porter/bellman carried our luggage down and waited until our taxi arrived to help load the bags.
Genuine Hotels.com guest review
1 night trip May 2, 2013
A Traveler
US
5.0 / 5Outstanding
"great location"
Short walk from train station and close to most major sites. Nice small hotel - very clean. If you don't like stairs, don't stay here, lots of steps to get to the main hotel desk area. Great breakfast and coffee/tea also available in room. Will definitely consider staying here again.
Genuine Hotels.com guest review
1 night trip Apr 22, 2013
A Traveler
US
5.0 / 5Outstanding
"Close to sights and area where daughter's apartmen"
Room was clean, service was great, hotel location was very handy.
Genuine Hotels.com guest review
4 night trip Apr 21, 2013
A Traveler
US
5.0 / 5Outstanding
"A great hotel in a perfect location."
This hotel was one of the nicest if not THE nicest hotel that I have stayed at in Europe and in particular in Italy. It recently was bought by the Roommate chain and perhaps that is why we got such a good deal and could afford to stay there. The location was perfect being on one of the nicest streets in Florence. We were within easy walking distance of the main attractions in Florence. The room was large for a European hotel room and we even had a sitting area with a small table and two chairs. The complimentary breakfast was adequate and the staff were very helpful and friendly. Overall a great experience. The only thing that I would replace/remodel was the shower area but the water was always hot when needed.
Genuine Expedia guest review
Other trip Apr 26, 2013
Bobbie
US
5.0 / 5Outstanding
"Comfortable hotel, great location"
Yes, there are stairs to the reach the reception desk but assistance from the bell staff is readily available. The room was nicely appointed, very comfortable and quiet, despite being on the street-side of the hotel. You can walk from the train station even with a suitcase, in 10 minutes. It is steps from the Arno and just a few blocks from everything you might want to see in Florence. Breakfast was plentiful, fresh and pleasantly presented.
Genuine Hotels.com guest review
4 night family trip Apr 20, 2013
A Traveler
US
1.0 / 5Poor
"Dangerous feeling hotel"
This hotel is the worst that I have ever stayed at. The hotel itself is uncomfortable, the rooms are small, stuffy, humid and have absolutely no airflow. There is hotel staff present only during the day. At night there is no doorman or reception. If your room key became deactivated when you went out to dinner you would be stranded outside of your room with no one outside your room. There is absolutely no security door so any random person off the street could have entered the hotel in the middle of the night. The breakfast was disgusting. All of the bread products were burned, the fruit was rotten, dairy products were not refrigerated. Do not stay here.
Genuine Expedia guest review
Other trip Apr 20, 2013
A Traveler
US
4.0 / 5Excellent
"Perfect Florence location"
The location of Roomate Isabella was perfect for our visit to Florence. A 10 minute walk to the train station and other Florence sites were easily accessible within a 5-15 minute walk. The staff at the hotel was very courteous and able to answer any questions we had about the hotel or the area. Our room was very clean and nicely decorated - the only two things we would mention were the shower head placement made showering very difficult and the wi-fi worked around the hotel, although it was often sporatic.
Genuine Hotels.com guest review
3 night family trip Apr 9, 2013
A couple
US
5.0 / 5Outstanding
"Great hotel with a great location"
As an elite vip member i received a gift from the hotel:p
Genuine Expedia guest review
Other trip Apr 11, 2013
Zack
US
5.0 / 5Outstanding
"Room Mate Isabella is fantastic!"
Great hotel in an awesome neighborhood. Staff is very friendly and helpful. Rooms are clean, comfortable, and beautifully decorated. Breakfast is fresh with lots of options, including eggs made to order and fresh fruit, meats, and cheeses. Excellent experience. Highly recommended!
Genuine Hotels.com guest review
2 night family trip Mar 25, 2013
Angie
US
5.0 / 5Outstanding
"Conveniently located."
Hotel is centrally located, close to shopping, restaurants, train and bus station. Breakfast was wonderful and staff is very friendly and helpful.
Genuine Expedia guest review
Other trip Apr 1, 2013
A Traveler
US
5.0 / 5Outstanding
"Great hotel and location"
Everything was perfect. The staff was friendly and helpful. You couldn't ask for a better location right in the heart of the fashion district and walking distance from the Duomo, Ponte Vecchio, Uffici, piazza signora ..... Everything !
Genuine Expedia guest review
Other trip Mar 28, 2013
A Traveler
US
5.0 / 5Outstanding
"Visit to Florence"
This is an excellent hotel within walking distance to the train station and local sites. It served an excellent breakfast that was included in the hotel price. The hotel has just been remodeled (Feb 2013) and they were still completing the painting as we arrived. The elevator for the hotel was broken but was repaired the day we left. The hotel is on the third floor of the building so be prepared to climb some steps,The only downfall of the room was the street noise late at night (2 to 4 am ) which made it difficult to sleep. Francesca at reception was very helpful throughout our stay.
Genuine Expedia guest review
Other trip Mar 2, 2013
Reggie
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
This hotel is in a great location within good walking distance of the train station and all the main sights in Florence. I'd certainly recommend it.
Genuine Hotels.com guest review
2 night trip Jan 30, 2016
A Traveler
GB
5.0 / 5Outstanding
The location was great, very central and yet the room was very quiet. The hotel employees were very nice and very helpful. Room was very clean. The shower is the only thing that could use to be changed. It was in the middle of the bathroom and the 4 doors were flimsy.
Genuine Hotels.com guest review
2 night trip with friends Dec 28, 2015
A Traveler
IL
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