When the front desk found out that my parents were staying in the room, they upgraded us to one with a sitting area, another TV. and a desk. They were very friendly and we would tell other travelers to stay at this hotel.Genuine Hotels.com guest review
"Rested and Revived!"
The reason for selecting this hotel was to have a comfortable place to sleep, relax at the end of a travel day, get in a morning workout, and enjoy a hot breakfast before getting back on the road. We were pleasantly surprised at the warm welcome we received at 11:30pm. We were grateful for the hot tub access that night and for open, clean, and functioning […] workout room in the morning. This hotel stay met our needs and didn't break our bank account. I like that! Read moreGenuine Hotels.com guest review
We were in the area for our son's graduation from ISU. The location made it very easy to get to Ames for the ceremony and to Des Moines for dinners out. The breakfast provided at the hotel was excellent and very generous - not just cold cereal and toast!Genuine Hotels.com guest review
"Nice & Clean"
Great stay at this hotel. It's close to plenty of gas stations and restaurants (make sure to try Cazador next door. The food is amazing!) The rooms are a great price and the bathroom was pretty spacious. Will definitely stay here again!Genuine Hotels.com guest review
Great location. Clean and updated hotel. Great amenities to this hotel. Convenient to sports activites. Would stay there againGenuine Hotels.com guest review
"Everything but the bed"
The room was spacious and spotless, the staff very helpful and friendly and the breakfast was above average. The bed was very firm and the thin duvet was not enough cover. If there was an extra blanket, we couldn't find it.Genuine Hotels.com guest review
"Ok place to crash."
Nothing special, but a clean place to stay with the standard hotel breakfast. You could stay in better, but if your are in town for a night it will work.Genuine Expedia guest review
"loved the hotel"
Hated the lake behind it that housed over 60 geese.. all night they made noise. The hotel itself is fantsatic.Genuine Hotels.com guest review
No one at reservation desk upon arriving. Stayed 2 nights and restocking of towels and toiletries not done. The noise from elevator and just simply people walking by was overwhelming as floor creaked.Genuine Hotels.com guest review
Second Hotel chain I've stayed at the the Hot Tub is not Hot! What's up with that? Don't advertise Hot Tub if all it is a tiny kid pool!Genuine Hotels.com guest review
"Nice accommodations breakfast mediocre"
I stayed at the Fairfield because my husbands work uses the Marriott. Our room was nice and the service was very friendly. Breakfast was less then ok. Half and half was old and expired. The eggs and sausage had a oily taste to them that gave them a terrible film in your mouth and muffins were old and spongy. Disappointed to say the least. Paying over […] $100.00 I expect the free breakfast to be better. Read moreGenuine Hotels.com guest review
Stayed here on my way to Minneapolis. The location is great; right off the interstate but with no traffic noise. My only complaint is that the floor was really loud, I could hear people walking by my door and on the floor above moving around.Genuine Hotels.com guest review
Enjoyed the stay. Very clean and nice.Genuine Hotels.com guest review
"Great hotel; decent price"
Our room was very nice--clean, modern, well appointed. Will stay here again.Genuine Hotels.com guest review
noisy... room a bit too cozy even for two.Genuine Hotels.com guest review
when asked for handicap room was told didn' t look handicap and asked for direction to facilities told to follow your nose if this was suppose to be jokes it was in very poor taste handicap room was smaller than expected the room was clean and was void of outside noise too bad could not say that about inside noiseGenuine Expedia guest review
The bed was a bit hard for my taste but not bad. The breakfast was great. Would definitely stay again. Nice and clean.Genuine Hotels.com guest review
"Close to event"
The hotel was clean and comfortable.Genuine Hotels.com guest review
"just north of Des Moines"
This hotel is very clean and well positioned for an early morning departure from Des Moines going north. There are several nice restaurants in the area and easy on/off I35. Good value hotel, nice breakfast area and exercise room.Genuine Hotels.com guest review
"Des Moines overnight"
The hotel gave us what we needed-a clean place to sleep and breakfast in the morning. The check in person wasn't especially welcoming but otherwise it met our needs just fine.Genuine Hotels.com guest review
Good. I had to pull over due to a winter storm warning. Location was great. Very cleanGenuine Hotels.com guest review
"close to my work site"
Very comfortable rooms and amenities. It was noisy on the 2nd night of my stay d/t a large number of teenagers satying in the hotel. Lots of yelling and running up and down the halls in the evening.Genuine Hotels.com guest review
"Nice location and great breakfast"
The rooms were clean and breakfast was great.Genuine Hotels.com guest review
"Good value for money"
Easy location to I-35 with typical Fairfield level of value.Genuine Hotels.com guest review
"Excellent Hotel to stay in Des Moines"
hotel is very clean . Staff is very good. Location is close by shopping and restaraunts. Near the US 80. It is a distance away from the Des Moines Airport but worth the driveGenuine Hotels.com guest review
"Good grief -- I had to ask 3x to get a quiet room."
I was given the 1st room, on the main floor, next to the lobby. Concerned about noise, I asked for a different room. I was then given a room on the 2nd floor, next to the elevator and vending / ice machines. I then asked for a room further away from the elevator and vending machines and finally got a room that meet my requirement for quiet. Staff […] was nice enough, and happy to accommodate, but they didn't "get" my request for a quiet room. Read moreGenuine Expedia guest review
"Great Stay at this Site"
This location has an extremely pleasant and helpful staff. The rooms are immaculate and set up to add more comfort for occupants.Genuine Expedia guest review
"New hotel with spacious and confortable rooms"
I like the hotel. It is a new building and the rooms are more spacious and better decorated than other Fairmont Inns, I have stayed in before. They threw a copy of the USA Today under my door in the morning and I appreciated the gesture. I enjoyed the free internet and the complimentary breakfast. The negatives were the lack of available electrical […] outlets. I had to unplug my mobile to plug the Iron and there was no outlet available next to the bed to plug my mobile at night. Also, the iron board was too short and I had to bend down to iron my clothes. Read moreGenuine Expedia guest review
"Very satified and would visit again"
Very satified!Genuine Expedia guest review
06/23/14 Alec S
This hotel is very quiet, the staff is very nice, and internet is fast. Pool, spa pool, and breakfast are all great. Computer access is free, and lobby is very updated and nice. I would stay here again.
"Hard beds, ants, and not updated"
05/16/14 lauren_bergen Omaha
I do not see why this hotel got such high marks. I stay at Fairfield Inns often and this is by far the worst one I have stayed at. The beds are hard and the squeak every time you move in them. The decor is not up to date with the other Fairfield Inns. Ants welcomed me in the bathroom. The hotel and furnishings show wear and tear. Usually, Fairfield Inns are consistent but this one did not hit the mark. The only thing good was the several channel choices on the TV. The price was around $150.00 for the one night stay that my back will not forget anytime soon.
03/31/14 Peter B Winter Haven, Florida
Staying here and enjoying it greatly. Clean. Pleasant staff. Quiet. Good breakfast. Internet works well. Close to my conference. I would stay here again without hesitation. The hotel has been very helpful in meeting al of my needs.
"Nice Home Away From Home"
03/31/14 SGinIA Ankeny, IA
We were displaced for three nights while our floors of our home were being refinished. We chose to stay at the Fairfield for two reasons 1. Proximity to the north side of town and schools. 2. A Marriott property. This hotel worked perfectly for our family of 4. We were in a 2 room queen bed suite. The room was very clean and spacious. The first day I didn't have housekeeping come because I was suffering from a terrible head cold. I called the front desk to have fresh towels delivered and the manager brought them up himself. He knew I wasn't feeling well and didn't want his housekeeper to get sick! He emptied the trash and brought new shampoos and soap as well. Very helpful! Breakfast was perfect for the girls before they went to school. They loved being able to make their own waffles and have a hot meal. (I cannot tell a lie, it's better than the bowl of cereal they would have had at home). Like I metioned, the room was very clean. The shower had some mildew stains that should be looked at, but that was really the only issue I had with cleanliness. New caulking would solve the problem. One other minor problem was the tv in the bedroom area. When you turn it on, it appears that it didn't work, and the only thing you could see was static. My 9 year old daughter figured out you had to push "input" on the side of the tv to get it to HDMI1. Everytime you turn the tv off you had to do this all over again. Sort of a nuisance, but nothing major. That should be looked at as well. My youngest used the pool. It's small but she was the only one in it and it worked just fine for her. Nice to have that there to give her something to do. The staff from the housekeepers, to the front desk to the lady taking care of breakfast were so friendly. Always saying "have a nice day' whenever we walked by and would engage in conversation. Great stay. Would reccomend to friends and family. Thanks!
"Don't stay in room 120"
03/02/14 TravelingIowaMama Iowa
Checked in early before my son's first basketball game. Ants in the bathroom despite below 0 temp outside...should gave left but needed to get kids lunch and go. Returned after a long day and took kids to the pool, no working phone in the pool area so I walked to the front desk to ask for towels as they were out (all dirty on the floor/basket). Kids in the pool for 30 more mins and no towels. Go back to the front desk and the girl behind the counter is on the phone and won't even look up to acknowledge that she sees me. Kids had to walk to room dripping through the hallway. To top it off at 3:30 this morning an awful vibrating noise that rattled the whole wall waking us all up. Tried calling the front desk 2x and no answer...but noise stopped after that. I realized on my a way to breakfast that the housekeeping washer/dryers shared the same wall as our beds. Really surprised at the poor quality of service.
"The Internet is excellent"
I was worried after reading one of the reviews that the internet was very slow, but I had excellent service. The place is very clean and nicely decorated. My wife thought the beds very nice. The rooms come with a refrigerator, microwave and pretty good cable service.
"Worst internet ever"
10/03/13 TaylorAR Pleasant Grove, Utah
If you're going to advertise high speed internet please provide high speed internet. It took me half an hour to download 20 emails, none of which had attachments. In order to get any work done I've had to go down to the lobby. I am frustrated by something that can be dealt with so easily.
"Reservation was cancelled after confirmation!!"
09/01/13 Heathmets Moville, Iowa
My wife made reservations here a couple weeks in advance because we were going to go to a late football game. She called the day of, just out of habit, so we would have peice of mind that we would still have our 2 rooms reserved. We only had one... computer showed "someone" had cancelled one of the rooms the day after she reserved them. They got us a room, but when we got there at midnight after the game, it took 20 mins to check in because of another mix up. Rooms were what we expected and stay was good, but like Seinfeld said, "Anyone can just take a reservation. The most important part is 'holding' the reservation". Learned our lesson and we will call any hotel from now on even if we have a confirmation email.
"Great Location, Good Staff"
08/27/13 LuvMyFood13 Huxley, Iowa
This is a Fairfield Inn, so it is basic, straight forward lodging. However, it's location allows you easy access to Des Moines (even West side shopping is only about 30 minutes away), the growing Ankeny area, and you are only about 20 minutes from the Iowa State campus. The hotel is well kept and the staff is very helpful. You do have the standard Fairfield free breakfast, which is basic and leaves a something to be desired, but there are several good breakfast options only a few minutes away.
This is a clean, comfortable hotel with staff that go above and beyond. In my 1-day stay I witnessed multiple staff go above and beyond for multiple guests. Very kid friendly. Pool is open 24 hours. The complimentary breakfast is very good.
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