Extended Stay America- Chicago- Schaumburg-Convention Center - Schaumburg

I was quite leary based on the previous reviews however i decided to give them a try anyway. Needless to say, I was pleasantly surprised! I chose this hotel based on its location to my work assignment, its central location to other amenities, and the price. As a female traveling therapist, I needed somewhere safe, well maintained, and within a certain […] budget. This hotel has all of that! The front desk staff went above and beyond to make sure I had a good experience. I am very happy with my choice to stay at this hotel. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

i will take partial blame, i didnt realize what an extended stay was. only change sheets 1/week. no extra blankets. small room. no mattress pad. sheets had a cigarette hole in them.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I really enjoyed my stay there and the customer service was great. Not many issues but Katee was great!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The Hotel was terrible. I had to wait for 15 minutes before someone showed up at the reception desk. The room door did not shut properly.There was no hair dryer. No one cleaned the room, no hangers.Worst Hotel I have stayed at in many years of frequent travel

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Overall stay was okay for the price we paid for, but will not stay there again. I expected the place to be better as I have stayed at Extended Stay America before. The pillows were very flat, phone did not work and there was no hairdryer. Worse hotel I've ever stayed before.

Genuine Hotels.com guest review

There isn't anything to say except that I won't be staying at this hotel again.

Genuine Expedia guest review

The price was reasonable, the bed was comfortable and the room was clean when we arrived. Those and the inclusion of a kitchen are the most important things to a traveler on a tight budget who can't eat out due to multiple food allergies, so I will use an Extended Stay hotel again. However, only one burner on the stove worked, there was no hair dryer, […] travel shampoos, ice machine, or coffee. I had to go to the front desk to get fresh towels, and whether I got all the towels I needed was hit and miss. Housekeeping service is only provided every 7 days, meaning I had to pay a fee to have the trash removed and beds made or do it myself. For this hotel to include some of the smaller amenities mentioned above (dryer, ice, coffee, consistent provision of towels), which have come to be expected in hotels, would reasonably raise the price by about $5/night, but would be greatly appreciated by us, their guests. Read more

Genuine Expedia guest review

Though I paid for a king sized bed, they didn't have one available. I don't think there is one in the hotel, so they may have lied to me. Next, they should post signs leading to the hotel, because it's not on the road advertised; it's about a 1/4 mile away. There was trash at an entry door and flies that came with it. Ttne first room the desk clerk […] gave me wasnt even cleaned, though housekeeping contended it was (there were recently used towels on the floor in the bathroom and ecidence that someone had just eaten in the sink). The sencond room smelled terrible! The third room didnt smell good and i found the source of the smell was the blanket. The front desk clerk was nice enough to give me a new blanket. I had to go out and buy a can of air freshener to spray the room. There was never anyone at the desk when I checked in and out, I had to call to summon her. I stayed in Extended Stay America at Aberdeen, Maryland and it was nice enough that I sayed for longer than 30 days. I expected this one to be the same, but it fell well below my expectations. I won't stay here again. Read more

Genuine Hotels.com guest review

'If I had not prepaid for this reservation I would have moved out the first day. The online information is not entirely truthful. There are no toiletries offered - only one tiny bar of soap. You have to get your own fresh towels, daily. The "weekly" room cleaning did not happen as scheduled - even after we talked to the hotel manager, who promised it […] would be done the day after it was scheduled - and it never happened - and the manager never reappeared at the hotel. We had a broken shower part that was never repaired during the 9 days we were there, forcing it to stay in the ON position - in spite of daily promises to get the part for it. We had a toilet leak for 2 days before it was fixed, only after many reminders. The elevator broke and was not repaired before we finally checked out. The towels are so thin they are worn to the point of being see through in some parts, and most days they did not have any face or hand towels - so they gave us kitchen dishrags. There was not even a pen or a piece of note paper in the room. You get nothing nothing nothing. The online information should tell people that. I had my 80 year old mother in the next room, and having to get fresh towels for her daily, and having to endure a dirty room for 9 days was just ridiculous. I would never stay there again and I would warn others against doing so. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I dont think I would return to this hotel since the rooms were not clean and the staff were very unfriendly.

Genuine Hotels.com guest review

I liked what I got for the price. They staff was friendly and I would stay here again if I am in the area.

Genuine Hotels.com guest review

Never stay in this hotel. Pathetic service Very rude staff Either your flush or a.c won't work

Genuine Expedia guest review

horrible, miserable

Genuine Hotels.com guest review

We asked for a late checkout and was told no problem. On the day we left checkout was at 11am, but we didn't have to check out until 1pm because of our late checkout. At noon an employee used the key to come into our room (we did have our other lock on so he couldn't get in) and started to swear at us because we weren't out. We told him we had a late […] check out and he said too bad get out. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

My wife's first reaction was "are you sure we can bring our dogs here?" I was amazed that a hotel like this would allow pets let alone two Great Danes. I was in town for a business trip and because my business meeting was an all day event, I could not take my wife, daughter and dogs with me. The hotel accomidated them, until I was done with my meeting. […] The room was clean and very "homely" for a hotel. I recommend this hotel to anyone who has pets and those that are on an "Extended Stay" in Chicago. Read more

Genuine Hotels.com guest review

First of all, the room smelled dirty and smokey (non-smoking room!). The room does not come with a remote for the TV and the phones don't work... excuse me? Now obviously I wasen't looking for a 5 star stay, but really? Went into the bathroom and the soap was opened and used already!!!!! Overall, dirty.. noisy... smelly... unacceptable. Will never stay […] here or another extended stay again. Read more

Genuine Expedia guest review

The room was fine - great. servive was kind and helpful.

Genuine Expedia guest review

I chose this hotel because it was literally the least expensive option available. For being inexpensive, it was clean and relatively comfortable. There was nothing particularly flashy about the hotel, but I wouldn't expect that at the price. There were definitely no problems at all with the hotel. A good budget choice.

Genuine Hotels.com guest review

excellent service from A to Z. Great welcoming and staff, Feels as if you are at home, convenient to everything, Very reasonable price. Thank you all. Fred.F

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We checked in and realized the heat was broken and kept blowing cold air despite increasing the temperature level. Remote control for the TV wasn't working properly either. So we got a different room. In this one, however, the clock was not even working, no telephone whatsoever. Pillows were very firm and extremely uncomfortable. We decided to leave […] in the middle of the night because we would've rather slept in our own beds instead of at this disappointing dump. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

I was more than pleasantly surprised, this hotel should have a higher than 2 star rating! In my eyes it is close to a 5 star! The check-in was a breeze with incredibly professional and courteous staff. When I entered my room I was blown away at the size, the sectional sofa in the living area was very comfortable, the beds were better than the ones I […] have at home and the room was impeccable. I requested a crib and it was brought to my room within 5 minutes of check-in. I don't think I'll stay anywhere else. Read more

Genuine Hotels.com guest review

They had no coffee for the coffee pot in our room and they had no hair dryers in the rooms or at the front desk. The worst part the couple next door fought until 2 am the front desk person was upstairs 2 times but never kicked them out or called the police. We were given a second room because the first room we went into there was old yucky food left […] in the refirgerator. Horrible place to stay, not accomodating at all. Read more

Genuine Hotels.com guest review

Won't be returning to this hotel. Questioned the cleanliness of the sheets and the blankets had cigarette burns. The carpet was filthy.

Genuine Expedia guest review

stayed in a non smoking room, EVERYTHING smelled of a stale smoke smell. No washclothes, toilet ran all night, coffee maker was broken, burn marks on the counter, bed was hard as a rock! They were changing the locks on all the doors at 9am...we heard drilling for almost 2 hours on our floor. Our key didnt work on the outside doors.

Genuine Hotels.com guest review

I wouldn't come back. You can get way better places for the same money.

Genuine Expedia guest review

The only big issue I had when I was there. The first night i stayed there, I pulled up to cop cars outside in the parking lot. And when i walked into the main lobby. There were police officers arresting a man because of something a long the lines of domestic abuse. There was a very upset young female and everyone was talking about what happened right […] there in front of other guests. I think it could of been solved in better ways, or at lease not obvious for other guests. Read more

Genuine Hotels.com guest review

Forget the price; this dirty dingy old hotel should be razed. Lack of concern for anything from dirty to broken to dilapidated is evident throughout. This hotel was so old and dirty and defective that I slept with my clothes on and one eye open. Not a decent experience at any price. Felt like I needed a couple showers after I returned home to scrub […] the scuzz off. Read more

Genuine Hotels.com guest review

The front desk man was just there for the night and refused to get us some coffe itms for a vacant room. Our coffee carfe broke and i told the maid and she told me to go get it fixed myself at the front desk, which again had no items. The day front desk person was wonderful.

Genuine Hotels.com guest review

very disappointed with our first time stay at an extended stay hotel. I felt like i had stepped back into the 50"s. What hotel doesn"t have a hair dryer? the sheets still had hair from previous customers. very uncomfortable bed.I wouldn"t even give a 3 star rating. I"ve stayed in hotels in third world c ountries that were better. NEVER AGAIN !!

Genuine Hotels.com guest review

My room (#213) was a DUMP. The Hotels.com website shows what appear to be photos of a renovated and redecorated room but my room was not renovated and very outdated. I chose this hotel SOLELY because of the photos, which are certainly misleading. The lobby has in fact been renovated and I assume that some of the rooms have been also, in order to generate […] the photos, but certainly not the room that I was in. The carpet smelled and had stains on it. The bed was flat as a board and everything had the appearance of cheapness. There was one plastic drinking glass provided (in the kitchenette cabinet) but it was cloudy with weird burn marks and damage from a dishwasher, I assume. I had to go to the car to get my nalgene bottle to drink from. When I first arrived at the hotel at 11:30pm, there was a sign on the desk saying to go back into the vestibule and dial #600 on the wall-mounted phone. Upon doing that, I heard a phone ringing at the desk I had just been standing at and no one came. I waited about 10 minutes until someone finally came to the desk with no apology for the delay. I didn't know hotels this bad still exist under a mainstream brand. Read more

Genuine Hotels.com guest review

Late August, 2011 -- A comfortable place with proactive pedestrian signal access to the pristine Del Webb Office Building across Roselle and to the surrounding area, including stores south on Roselle. Very small amount of discarded food & drink packaging on the parking lot and a little overflow at the trash receptacle near the front door. Only small […] bar soaps are provided for wash up. No shampoo. They charge EXTRA $ per day for Wi-Fi wireless internet. Irritating. And they would not match Hotels.com pricing for an extra night, even on a Sunday-Monday. This Extended Stay entrance is actually on "Arbor Glenn" which is off of Hillcrest, very near the intersection of Hillcrest and Roselle. The original entrance drive was to be from Roselle, but was later to be determined to be too close to an I-90 off-ramp and so was moved back to Arbor Glenn off of Hillcrest. VERY CONFUSING when trying to find the exact entrance. The night desk clerk did take the time to print 2 pages of directions for me to get to a Metra rail station. Read more

Genuine Hotels.com guest review

The girl at the service desk was not so nice. They should clean the carpets of their rooom every six months. I dont know why hotels dont do that. The TV was 19". Besides that the room was spacious. This was a last minute thing.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Enjoyed my stay , everything I needed was there for my comfort. Staff was helpful and easy to talk to . The only problem is the address is 2000 Roselle rd. but it is not on Roselle, but off of Roselle.

Genuine Hotels.com guest review

Well one thing to start off with is the problem of bugs in the hotel room, there ware creepy looking bugs that like to crawl on ya when you first come in. Then to see that the counter was falling apart and the drawer face was about to fall off was a sign that the room is not kept up well and needs some work done. To top it off I had a hard time trying […] to open a cabinet door, and I am pretty strong guy, to come to find out there was like a heavy glue residue on there. The bed had a tear in it which I thought was bad in presentation, the windows to top it off were hard to close once you opened them. One other issue is when you state one thing like free wifi then we get there and its a charge that's bad on advertising as well that feel free to come ask for more amenities and then they cant give any of what we asked for. Oh, and if you need more towels, you have to go downstairs and return your old ones to the front desk and ask for new. I won't be coming back or recommending this place to anybody. Read more

Genuine Hotels.com guest review

the beds are firm

Genuine Expedia guest review

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Genuine Hotels.com guest review

This place is great, close to work & located very convieniently by shopping & restaurants. wish they had an oven!

Genuine Hotels.com guest review

just as we had expected. hotel peace & quite after a long days work. thanks!

Genuine Hotels.com guest review

I was given a Queen non-smoking room, as reserved, but the TV wasn't working. I called the front desk, and I was immediately bumped up to a King non-smoking with a working TV at no additional charge. I thought that was great customer service and really made me feel like the hotel cared about my stay. As a woman who likes plush comforters and pillows, […] this wasn't my favorite hotel stay ever, but I think it was a good deal for the price and the helpful staff made my overall experience very good. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review