Location was great and the owners were so helpful and gave great recommendations and directions. Would definitely stay here againGenuine Expedia guest review
"Nice hotel. No extra amenities."
Looking for a place to stay while seeing the city, it is an excellent place. If looking for amenities, this is not the place. It is the Comfort Inn with a different name.Genuine Expedia guest review
"Staying at the Castle"
Room was just OK, Bed a little soft, No pool. Breakfast on a scale of 1 to 10 was a 1/2. It did have free parking.Genuine Expedia guest review
"Decent for the price."
Decent for the price. Good location. Good amenities for price, free WiFi, free parking, breakfast included.Genuine Expedia guest review
Castle Inn is close to bus stops and cable car. Also just a 12 min. walk to Fishermans Wharf area. It is located in a neighbourhood where people live,work,shop and dine. Great restaurants are close. Much superior to staying downtown.Genuine Expedia guest review
"An old castle"
Basically, Castle Inn is a motel about 1 1/2 stars rating. I won't come back and recommend to anyone.Genuine Expedia guest review
"No breakfast or whatsoever"
Room is clean but not that fancy. There is no breakfast that can be considered as breakfast..Genuine Expedia guest review
"Great location. Safe area. Free parking"
Hotel wasn't luxurious by any means but a safe location within walking distance of fishermans wharf. Manager let me keep my car parked there all day after check out. Also let us check out late with no extra charge.Genuine Expedia guest review
Initial reaction was slightly unfavorable, but our stay (3 nights) turned out to be okay. Room provided all that was needed...refrig/coffee pot/microwave. Lighting was a little too dim. Carpet needs replacing and possibly update the chairs. Easy access to public transportation, and short walk to restaurants.Genuine Hotels.com guest review
"I got what I paid for."
We were looking for a place to stay for one night without spending a lot of money. We asked for a quiet room and Damen gave us the room farthest from the street. Most rooms are set back away from the street. Street noise was not an issue, but an arriving guest was. The room showed signs of wear and smelled of disinfectant when we arrived, but the carpets […] seemed dirty. My wife did not like the small bathroom. We really enjoyed our time in San Francisco, and the hotel did not detract from this at all. Damen at the front desk was helpful. He provided a map and information on which busses to ride and what areas to avoid, and sites to see. Thanks Read moreGenuine Expedia guest review
Clean. Friendly personnel. Good location. Needs some work and updates.Genuine Expedia guest review
"Good hotel, close to important places"
The hotel was negar to important places such peer 39 and 33, and others nice placeGenuine Expedia guest review
"Good Price, Good Location"
Front door to room had to be forcibly pushed open, door to bath room would not close, carpet looks like it has not been updated for twenty years, loose fitting and worn. Room did not smell "clean", kind of musty. Technology limited, wall sockets were loose, did not always hold a charger plug in place, one socket had an adapter for multiple sockets, […] very loose and when I went to remove the microwave plug, the TV and cable box lost power. TV was so-so. Parking was free but was an adventure in maneuvering just to get in and out of a space. All that being said, great location in a good neighborhood, close to plenty of conveniences. Read moreGenuine Expedia guest review
We had a great time at the Castle Inn and we would definitely stay there again.Genuine Hotels.com guest review
"Good location and parking"
What a disappointment after arriving from Vegas. I had so been looking forward to seeing San Francisco and we were on our honeymoon! The room was adequate but the decor dated and a terrible mustard colour. The carpet had big stains on it but the rest of the room was clean. The bathroom needed updating too but just bleaching the silicone around the bath […] and adding a new shower curtain would have improved it! There was a strange mouldy/ cheap disinfectant smell when we first moved in and once we left I found it had pervaded all my belongings!! Yuk!! The wifi connection was a joke and we had to go out in order to make arrangements for continuing our journey. On a positive note: the bedding was clean and the beds comfy and it was ideally placed for restaurants and all the places we wanted to visit. Far too expensive for what it offers!! Read moreGenuine Hotels.com guest review
Book for location, and free parkingGenuine Hotels.com guest review
We enjoyed our stay due to the friendliness of the staff. They helped schedule tours for us and allowed us to leave our car there even though we were checked out. The location was great for walking to various sites...Fisherman's Wharf, Union Square, etc. We would stay there again.Genuine Hotels.com guest review
"Castle Inn/ Labor Day Weekend"
The staff was very helpful. This isn't the most luxurious of hotels, but it was clean; the bed was comfortable. The location on Russian Hill made it possible to walk the 3/4 mile or so to the waterfront. It did have a parking garage with free parking if you'd rather drive than walk. There was free wi-fi. The bathroom was a little narrow for my 6' 4" […] husband, but he survived! San Francisco is such a great place that we really didn't spend countless hours in the hotel room. The price was very reasonable. Read moreGenuine Expedia guest review
the room was clean and the service was good but was not always available. On several occasions we were seeking information and there was no one in the office. But we liked the fact that the hotel is central to the the center of San Francisco and all forms of public transportation. Quality resturants were nearby.Genuine Hotels.com guest review
"Free parking and good location"
The best thing I can say about the hotel is you get free parking and it was in a good location to visit Fisherman's Wharf, and surrounding area. We walked to pier 33 for the Alcatraz tour which was the furthest point and it took us about 45 minutes. We were very close to Lombard Street (crooked street); walking distance to Ghillardelli Square and Fisherman's […] Wharf. We do a lot of walking on our vacations and SF was no different, but unless you experience it, the hills are steep and high. Up and down. From this hotel, we got to many of the places we wanted to visit. Old and small but clean rooms. Read moreGenuine Hotels.com guest review
"This location-Russian Hill is superb."
The hotel all-in-all is basic and very well kept. The valuable amenities are all there: friendly helpful polite staff, free parking, microwave, refrigerator, ice, and free internet, and good food quite nearby.Genuine Expedia guest review
"semi false advertising"
i am on a 3 week road trip and i only booked hotels with free wifi, free parking and free breakfast. this hotel's wifi was shotty on my husband's iphone, and my ipad, and my samsung phone NEVER connected. the "free continental breakfast" was served on a tiny bar in the tiny check in area. no dining room, no tables, no eggs. coffee, muffins and such. […] not quite a "breakfast". street noise woke me up through my ear plugs during the night. it is a decent price, and good location. but i wouldn;t stay there again. Read moreGenuine Expedia guest review
"Castle inn aren't always the castle inn"
Was booked in castle inn but after arriving I had to go across the road to broadway inn . Parking was better here at least and a good breakfast is to be had with a connecting dinner . Staff don't seem too interested and the rooms though clean the building is needs a good overhaul . Location is good though close to the waterfront . Overpriced but I guess […] you're paying for location . Read moreGenuine Expedia guest review
Marshall and Arlene were great hosts. When I come back to visit, this would be a good place to stay.Genuine Expedia guest review
Nice easy walk to the wharf without having to pay the crazy prices to be at the wharf.Genuine Expedia guest review
We are trying to get a refund, fighting next door loud and we left at 2am because it was uncomfortable and loud.Genuine Expedia guest review
"Don't stay here if you are under 35!"
Very bad attitude towards younger guests to the point of rude. Of the ten we have stayed in on this trip, this was the worst and the only one with this type of attitude.Genuine Hotels.com guest review
"Fair hotel, convenient to Wharf"
Hotel is clean and comfortable. Good location to Wharf. Breakfast only consisted of packaged honey buns & oatmeal. That was a big let down. Fair price for San Francisco.Genuine Expedia guest review
"A decent stay in a decent location"
This hotel was about what you would expect. It was reasonably clean and well maintained, but the décor and furnishings were dated. The help at the front desk was very informative and knew the area well enough to give recommendations as to places to eat, sightsee, etc. The Castle Inn is centrally located to most of the touristy areas of San Francisco. […] A ten minute walk put you on the Embarcadero or in China Town. Getting back to the hotel was a breeze since there are many public transportation option that would make stop within one block of the hotel. If you choose to use public transport (MUNI System) during your stay in SF download an app to your smart phone that will show all the lines running with their stops and current location of the bus/trolley/subway car. Read moreGenuine Expedia guest review
Great Experience. Staff was knowledgeable and friendly.Genuine Expedia guest review
"Free parking wow"
It was the most convenient hotel I've stayed at in SF. Easy access free parking and close to all attractions. It made up for any shortcomingsGenuine Hotels.com guest review
"Nice hotel, good location and excellent service"
Our stay at the Castle Inn was very pleasant. The staff is very friendly and helpful, the hotel facilities met our expectations and location was ideal! Less than 10min away from the principal attractions and public transport was accessible just a block away. Definitively recommend this place!Genuine Expedia guest review
Nice location near Van Ness. 15-20 minutes walking distance to most tourist areas.Genuine Expedia guest review
My wife and I spent one night here after spending several nights at pricier hotel. It's an inn-style place that doesn't look terribly impressive upon first observation. However, even though the style is old fashioned, it is well kept and we were very comfortable during our time there. The location is great, a fun very walkable neighborhood that is near […] quite a lot. Nearby Polk St. has an active nightlife and lots of good restaurants to choose from. Bus service is available on Van Ness. The best thing about our stay was the service. We showed up well before check-in time and the person at the desk graciously held on to our baggage while burned some time around the neighborhood. The next day, we had most of the day between check-out and the time of our flight. The desk person once again held onto our bags despite us being checked out and no longer having any real incentive to be nice to us. We picked our bags back up that evening and the person even called a taxi for us! We were treated wonderfully and will certainly stay here again the next time we're in town. The price is right and the value is very good relative to their affordable prices. Read moreGenuine Hotels.com guest review
"Great Value / Great Location"
Its not a 5-star hotel but it is a comfortable and clean hotel with FREE PARKING and in a great LOCATION to see San Francisco. Sure the rooms need updating but it has all the amenities you would need, cable TV, refrigerator/freezer, microwave, nice bed, good sized rooms, etc. The location near Russian Hill is close to many of the city's popular attractions. […] Free Parking in a covered secure location is hard to find in San Francisco; so park your car, get out and walk to all the attractions the city has to offer! Read moreGenuine Expedia guest review
"Tired facade, but GREAT location and staff."
We stayed at the Castle for 5 nights in April. The location is perfect for going almost anywhere in the City, not to mention all of the cool stuff within walking distance on Polk St and in Cow Hollow.Genuine Expedia guest review
we reserved two queen beds and got one queen bed. they did not have a room available with queen beds so they gave us a cot. I thought they said they had air conditioning but the windows were the only air conditioning. the staff was very nice and helped us with our questions. the room was close to activities and beach. the bathroom was nice. floor carpet […] needs to be replaced but the rest of the décor was nice. Read moreGenuine Expedia guest review
Very friendly and helpfull staff. Hotel is a bit older bit in a nice location. I would stay here againGenuine Expedia guest review
"Simple hotel but great price and location"
Simple hotel with simple accommodations. However, it had a great price, a great location and a great staff.Genuine Hotels.com guest review
"Close to lots of nice restaurant !"
Free parking which help a lots, the room is ok, will go back again if we visit San FranciscoGenuine Expedia guest review
"We enjoyed our stay"
Clean rooms, outer perimeter clean/well kept. Walking distance to restaurants, buses and cable car. Parking was tight, but we managed. The office attendant went out of his way to ensure everyone had a parking spot. However, once we were parked, we didn't risk moving our car until we checked out. It was free, so we were happy. Overall, we were very pleased […] with our accommodations. Read moreGenuine Expedia guest review
"Convenient position, free parking, very very clean"
The hotel is in a very central position, and in a safe neighborhood. It offers free parking to the guests, which is worth at least $20 per night (possibly more). The room was extremely clean!! The room was provided with tv, fridge, microwave, coffee machine, everything clean and ready to use. Minor drawbacks: the mattress was not the most comfortable […] one (but I got used to a premium mattress at home and I am often disappointed at hotels) and there were few power outlets available in the room (if you have two phone chargers + laptop, for example). Read moreGenuine Hotels.com guest review
"Not the prettiest, but the location is great"
The front desk staff really helpful and the rooms are big and clean. Parking on site is a big +Genuine Hotels.com guest review
The staff was very helpful.Damon went out of his way to make sure we knew where we were going and mapped it out for us. Rooms were a little outdated but clean. Good location close to Chinatown and Fishermans Warf.Genuine Expedia guest review
The Castle Inn may not look much from the outside, but inside the rooms are spacious, comfortable and quiet. On the corner of Polk and Broadway there is a host of bars or restaurants within walking distance. The beds are comfortable and plenty of towels available. There is free wi-fi, microwave, fridge/freezer and flat screen TV. FREE PARKING too - […] we will stay here again. Read moreGenuine Hotels.com guest review
"Location, location, location."
Our stay at the Castle Inn was fabulous. We lived on Russian Hill for 20 years, so we were familiar with the neighborhood, and the location is terrific. Not only that, free parking, under cover, is guaranteed. Those things alone are worth the price in San Francisco, but in the Castle Inn, the room was comfortable and the service quite satisfactory.Genuine Hotels.com guest review
"Good location but rooms leave much to desire"
Overall our stay was mediocre. The location was great and very convenient. However, the room itself was old, dark, and had a strange smell to it. It also didn't come with basic amenities like hand soap. When we asked the gentleman at the front desk for some he begrudgingly gave us some after informing us that it was generally "for VIP guests only". […] Really? Soap? Because we didn't come to spend time in the hotel, we still had a wonderful trip. I didn't think the price of the hotel matched the condition of the hotel. I would only recommend this room to people because of the location and the free parking, but would warn them that if it's a quality hotel experience they're looking for, to go elsewhere. Read moreGenuine Hotels.com guest review
"Not fancy but very clean and friendly!"
Me and my husband stayed here for three nights over a long weekend. The guy at the front desk was always helpful and friendly. Our room wasn't fancy but it had all the basics plus a large mini fridge and microwave. It smelled like it had been freshly cleaned and she sheets smelled like fabric sofner. It was close enough to walk to just about anywhere […] we wanted to go. The area wasn't bad and I didn't feel nervous to walk around at night. For the price its worth checking out. Read moreGenuine Expedia guest review
"Hotel downtown. Limited parking."
Hotel was very outdated, although it was clean. Needs an upgrade. We had a 12 passenger van and so parking was limited, but we made it work. Free Breakfast? Packages of oatmeal, granola bars, apple and a yogurt. You get what you pay for.Genuine Expedia guest review
"Great location - Breakfast not available as stated"
Truly enjoyed the comfortable bed, and cleaniness. My frustration was being kicked out of the small lobby and being told to take a tray with the breakfast and eat in our room. The coffee pot was empty most of the time and was offered instand coffee or the coffee pouches from the hotel room. The orange juice was watered down to an almost unbearable taste. […] If the hotel would work on keeping the breakfast items stocked and hospitable. I would of given it two thumbs up. Read moreGenuine Hotels.com guest review
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