Clean and comfortable. Simple but nice furnishings and friendly, helpful staff. The hotel is in a nice, safe neighborhood with lots of nice restaurants and within a quick walk's distance of a train station. Both I and my boyfriend would be happy to stay there again.Genuine Expedia guest review
"Nice hotel on the West side."
Hotel was nice (much more so than I was expecting), located a few blocks from the main train station on the west side of Berlin. Just down the street are a lot of little restraunts. I would have rated the hotel higher except the first night I scheduled a wake-up call but my phone was broken so the front desk staff didn't bother to even knock on my […] door or anything. Also the hotel is located about a 10 minute walk from a nice bier garten next to the zoo. Read moreGenuine Expedia guest review
Loved the location--the neighborhood is wonderful with great restaurants everywhere. Desk staff were very helpful. Short walk from the Savigny Platz S Bahn station which made it convenient for all of Berlin.Genuine Hotels.com guest review
"Great Hotel in a Great Location"
The room was clean and comfortable. The location made everything accessible. Lots to do in the neighborhood in the evening.Genuine Hotels.com guest review
"Basically an OK hotel."
Nice enough hotel. Quite centered, close to zoological garden. The walls, though, are paper thin and the bad was not very comfortable - so a big NO if you're a light sleeper. Staff, on the other hand, made no effort what so ever to help me on any issue. If you don't plan on spending a lot of time in the hotel and want to be close to city center - this […] a a good choice. Read moreGenuine Expedia guest review
Liked the silent patio, the staff & area , has a tasteGenuine Expedia guest review
"Location Great, Hotel not so much."
Brilliant location in a really nice part of Berlin very close to lots of shops, bars and restaurants and only 5 minutes to the nearest S-Bahn station. However, the hotel is looking a bit tired a tatty! Quite uncomfortable beds and bedding and two items of furniture in the room was broken. We had a double bed, but two single duvets and pillows so thin […] they just got in the way rather than offer any comfort. Most rooms overlook a central courtyard, why the cleaning staff think its acceptable to drag trolleys and bins across its cobbles before 7am is beyond me. The noise is echoed and amplified by the walls and woke me up every morning. That said, it didn't really detract from our stay in this amazing city. Read moreGenuine Hotels.com guest review
Response by Novum Hotel Gates Berlin Charlottenburg Dear Alexander, we have read your review carefully and sorry you had to worry about. The team at the Gates
"excellent value hotel in Berlin"
stayed for meeting, hotel ideally place, was excellent price value for roomsGenuine Hotels.com guest review
Response by Novum Hotel Gates Berlin Charlottenburg Dear Judi, thank you so much for your nice review. The team at Gates
"Excellent hotel near Berlin Zoo"
This was a very nice hotel in a quiet area with good connections to the U and S Bahn. The room was very clean and well maintained, although the shower quite complicated to operate! The free wifi service provided a good speed.Genuine Hotels.com guest review
Response by Novum Hotel Gates Berlin Charlottenburg Dear guests, Thank you very much for your review. The team from the Gates
"Good location, cheap hotel"
The staff was ok and the location is quite good. We asked for a room on the higher floor but we just got a room on the ground floor. The room was spacious but there were spider webs all over the room so I can´t say the cleanliness was satisfied. We probably got what we paid for in this case.Genuine Hotels.com guest review
Response by Novum Hotel Gates Berlin Charlottenburg Dear Guest, thank you for your review, we have read carefully. The team from the Gates
"Great Berlin hotel at a reasonable price"
Everything was perfect - from the hotel's proximity to public transport connections to service and wholesome buffet breakfast. No complaints of any kind.Genuine Hotels.com guest review
Response by Novum Hotel Gates Berlin Charlottenburg Dear Roman, thank you so much for your review. The team at Gates
"very good but clesning maids appaling"
I writing my review in English so travelers can understand. my home town is Berlin but live a year in London. So I decided to stay in this hotel, perfect location, total recommend, price very cheap. Only thing that bothered me was that the beds were not refreshed at all, during our 10 day stay, I had to ask in reception why it hasn't been done. Same […] night my husband and I (being pregnant too) had to change our own beds! The only reason I know how it wasn't cleaned, is I remember I left a small make up stain on pillow and it remained there all week. Read moreGenuine Hotels.com guest review
Response by Novum Hotel Gates Berlin Charlottenburg ear A., we have read your review carefully and regret that the work of our maid was not working properly. We'll talk again in the team and apologize. The team from the Gates
"Theft from our locked room and locked safe"
Appalling - will never visit a Novum Group hotel again. One room was burgled - passport and money stolen from a locked room and locked safe. Hotel staff showed no concern. Expected us to stay in the same room despite it being obvious a key had been used to access the room. The other room did not have any towels on arrival..Make up you own mind about […] this hotel. Read moreGenuine Hotels.com guest review
Response by Novum Hotel Gates Berlin Charlottenburg Dear guest, we regret the incident you described very. As you know, we have called the police, which investigated the incident. Furthermore, our technicians have the lock of the room changed completely. We apologize again for the inconvenience you resist extended. The team from the Gates
"Good location. Quiet and comfortable."
Hotel was perfect for access to Berlin via tube, tram, bus. Hotel staff miserable, a little smile! Kettle and tea/coffefacilities would be nice in room. Overall a good choiceGenuine Expedia guest review
Response by Novum Hotel Gates Berlin Charlottenburg Dear guest, thank you so much for your review. The team from Gates
"Great Price, Good Location, No Service"
The hotel gave us a very good offer for such a central place in Berlin. They, however, were truly such a service desert: no air conditioning, no room fridges/freezer's, single fridge at the reception, unaware and ineffective staff about Berlin... I have to, though, say that the staff were polite and nice.Genuine Hotels.com guest review
Response by Novum Hotel Gates Berlin Charlottenburg Dear Hossein, thank you so much for your comments. The team from Gates
Good value for money. Hotel is in an excellent location - easy access to a tube station, quiet and safe surrounding. Would definitely recommend it to anyone visiting Berlin.Genuine Expedia guest review
Response by Novum Hotel Gates Berlin Charlottenburg Dear Sy, thank you so much fo your comments about your stay in the Novum Gates.
"great area lots of resturants"
This hotel has a lot of potential but I would consider it a Hostel not a hotel, No Air Conditioning in summer in a standard of hotel that they want to be is a must, it was impressively uncomfortable, thanks god for the large windows. A young staff member should not have been there, shrugging her shoulders at questions that guest asks is so rude, ask […] someone. I had a very bad back there (not there fault) but couldn't get any information about a 24 hour pharmacy and the heat didn't help. No ice when needed, isn't that a health issue? what if some had have fallen that is a must? Im not going back. Our room was not serviced in days and they said we must have been in our room? (we weren't) just not acceptable for a hotel, clean up your act. Read moreGenuine Hotels.com guest review
Response by Novum Hotel Gates Berlin Charlottenburg Thank you very much for your review. We want to apologize very much for the behavior and unfriendliness of our employees. The Team from Hotel Gates
The hotel is located a few minutes walk from the closest metro stop, Ernst-Reuter Pl. About 20 minutes walk from the Zoologischer Garden station. There are many nice cafés and restaurants in the neighbourhood. The breakfast at the hotel was good. I found the room a bit out-dated although it was clean and we appreciated the extra space facing the garden. […] The phone in the room was out of order during our entire stay in spite of the fact that we had reported it to the reception on our first day. Read moreGenuine Hotels.com guest review
Response by Novum Hotel Gates Berlin Charlottenburg Thank you for your review and your honest words, regarding you stay in our Hotel Gates. Of course, we have passed the criticized points to our technical department.
"Didn't get room I paid for, mold in bathroom"
1. I paid for a room with 4 beds, for 3 adults and one child. The picture in the ad shows 4 beds and a spacious room. After a 5 hour drive with a cranky 4 year old, we got to our room and found it was small and only had TWO beds and one loveseat size sofa bed!! That is NOT what I believed I was getting!! I went to the front desk and told them "your […] ad online specifically shows 4 beds in the quad room, and that is what I paid for and what I want". Their response: "that is our quad room. The picture is probably the 5-bed room. Anyway, we are all booked." Translation: we already have your money and don't care. 2. MOLD and hair in bathroom. On the floor in the bathroom between the toilet and shower was a small puddle of water and a clump of hair!! We had just arrived, so it was not ours but left from the previous guests. Also, there was mold around the bottom of the shower curtain and in various places on the grout. I took pictures of all this, but I can't see how to include them in my review. 3. Overall, we were very upset about the false advertising of this hotel and not getting the actual number of beds we paid for. The mold and clump of hair in the bathroom were gross and unacceptable. I really wish I could post my picture of it. I do NOT RECOMMEND this hotel, and I will NOT stay here again. Read moreGenuine Hotels.com guest review
Response by Novum Hotel Gates Berlin Charlottenburg Dear Michele, thank you for your comments regarding your stay in our Hotel Gates Berlin. We are very sorry you did not have enjoyed your stay in our hotel gates. We have spoken directly with the cleaning company and displayed the lack of cleanliness. Of course, that is the housekeeper will check the rooms more thoroughly in future to avoid this trouble. We want to apologize very much for the inconvenience. The images shown on Expedia, we will check again and if necessary replace it more accurate. The team from the hotel gates
"Great value, beautiful location"
Very spacious room for three. Clean and comfortable, although could do with tea/coffee facilities in the room. Nice buffet breakfast for 9 Euro. Beautiful neighbourhood lots of restaurants & pleasant 5 min walk to the train.Genuine Hotels.com guest review
Response by Novum Hotel Gates Berlin Charlottenburg Dear Trishka, Thank you very much for your positive feedback. We are delighted that you had a nice stay in our Hotel Gates Berlin.
"Food Glorious Food"
Loved the location. So close to fabulous restaurants, a great bakery, a fruit shop and the underground. With a room temperatures of 30 degrees for consecutive nights made sleeping uncomfortable as there was no fan or airconditioning. Intermittent Wi-Fi was irritating.Genuine Hotels.com guest review
Response by Novum Hotel Gates Berlin Charlottenburg Dear Su, thank you so much for your lovely comments. The Team from Gates
"Customer relation and good will gesture very poor."
It is very expensive, comparing to the price that I paid £114.88 per night for double bed single room, breakfast not include. Overall standard, OK.Genuine Expedia guest review
Response by Novum Hotel Gates Berlin Charlottenburg Dear Tara, Thanks for your comments. The Team from Hotel Gates
"Novum gates hotel, Charlottenburg"
We didn't think Berlin was as good as we expectedGenuine Expedia guest review
Response by Novum Hotel Gates Berlin Charlottenburg Dear Lyn thank you so much for your comments. Your team from Gates
"Good experience and value."
Located close to U-Bahn and near to S-Bahn stations. Room overlooking courtyard was very quiet, and location in general is pretty quiet. Extensive buffet breakfast for 9.90 euro - you can pay less for set menu breakfasts in the vicinity. Plenty of eating and drinking establishments within walking distance. Reception welcoming and helpful. They will […] store your luggage on day of departure. Read moreGenuine Hotels.com guest review
Response by Novum Hotel Gates Berlin Charlottenburg Dear Brian, Thank you for your rating on Hotels.com. We are delighted that you enjoyed your stay in our hotel gates. Your team at the Hotel Gates
"Location of hotel is not too far from City Centre"
Service is not very good & staff does not appear to be friendlyGenuine Expedia guest review
"Great hotel for families"
Large family room, very clean, central hotel close to U-Bahn, good value breakfastGenuine Expedia guest review
"Clean comfortable hotel"
Friendly staff, comfortable room, dated but clean. Soundproofing a bit of an issue. Good for priceGenuine Expedia guest review
"Lovely hotel with great access"
Hotel gates provided a comfortable and pleasant experience. The hotel is clean and staff were all very obliging. The buffet breakfast was excellent and the hotel is within easy reach of transport links to the rest of the city. A perfect location and excellent basic facilities.Genuine Expedia guest review
Pictures made hotel look new and modern.... Not the same as online Pics. A very disappointing stay. We were told that the room on the web was already taken. Would not recommend this hotel.Genuine Hotels.com guest review
"Great, cheap hotel"
I have stayed at the hotel numerous times before as part of business trips to Berlin. The hotel is now under new management, and some of the inovations that the hotel had no longer exists. For example, previously the hotel had a scheme of providing transit passes at a very reasonable fee (around 4Eur a day) for the duration of the stay - which was cheaper […] and more convinient than fighting with a machine that does not accept non German bank cards. That said, the core values of the hotel has remained - the rooms are spacious (for Europe), staff speak good English, it's an excellent location for traveling around Berlin and great cafes nearby. I got the room at an amazing price (due to off season specials) and it was definitely worth more than I paid! Read moreGenuine Hotels.com guest review
"I would stay again"
This hotel is in a beautiful old building in a lovely street with a little green square at one end close to a small station. The hotel has a courtyard at its centre and the rooms and communal areas were spotlessly clean. The downside was that most of the reception staff are unfriendly and the comments that other guests have left about the pillows are […] spot on - they were dreadful! Despite that I would definitely recommend the hotel and I would make a point of staying there again. Read moreGenuine Expedia guest review
"Could have been fantastic, but it was just ok!"
Location of the hotel is great however I think that it was under all critique that our room wasn't finished when we arrived and we didn't get any kind of compensation. Service was nothing special and the room was mediocre. Street outside the hotel is calm and the sound level is calm and soothing even if its close to sites and leisure. Space-wise the […] room was good for its price but the materials and configuration could bee much better. Read moreGenuine Hotels.com guest review
"Hotel in good location. Quiet and clean"
Enjoyed the 4 nights we stayed at hotel. Room was clean and tidy. Older building with high ceiling, old windows but room was still nice and warm. Bathroom had shower no bath that suited me ok. Staff were friendly. Breakfast was good. The buffet area was small but adequate. food was fresh and good. No bacon or sausages. There was boiled or scrambled […] eggs though and a good range of cold meats, juice, cereals, fruit, breads, etc. I would stay at the hotel again. Read moreGenuine Expedia guest review
"Good value hotel"
Really enjoyed our three nights here - location was good, lots of cafés and restaurants nearby. The room was a good size with twin beds, ensuite, plenty of wardrobe space plus a sofa and chair. It was very quiet and peaceful too. We didn't have breakfast so can't comment on the food. Would definitely stay at the Gates again if I go back to Berlin.Genuine Hotels.com guest review
"it was an xmas trip with family members."
fantastic little trip. We had lovely weather and lots of bars and eateries to choose from. I would thoroughly recommend it. We pre-booked the Reitchstag Building which was excellent.Genuine Expedia guest review
Great friendly staff, fantastic location, easy to reach all the main attractions, around the corner from the subway.Genuine Hotels.com guest review
This hotel is a little gem situated in central Berlin. it is a 3 minute walk from the nearest U-Bahn (Underground to you and me) and a short distance from all the major attractions. the rooms in this hotel are absolutely huge with high ceilings.not a very modern building (apart from the bathrooms which have been modernised) but very comfortable and […] extremely warm. the hotel does provide you with the option of breakfast but there is an abundance of coffee houses on the same street where you can purchase breakfast at reasonable prices.would definitely recommend this hotel to people on a budget who would like to stay in central Berlin but not break the bank. Read moreGenuine Hotels.com guest review
"Warm and comfortable"
Enjoyable 4 night stay. large corner room with extra sitting room. Clean , warm (even with 15foot ceilings). Good range of food for breakfast. Close to Zoological Gardens for U but even closer to Ernst Reuter Platz. Staff on front desk were helpful.. I would stay there again.Genuine Hotels.com guest review
"Dated Hotel - Great Location"
The hotel is very dated, but for the price can't complain. Great area of Berlin, with good coffee shops a few minutes walk away, and close to the U-Bahn stop. Would only recommend if you get a good deal.Genuine Hotels.com guest review
"Fantastic city centre hotel"
Had a fantastic stay in berlin, the hotel staff are very friendly and speak great English if your German is not so good, also heard some of them speaking Spanish to other guests. The rooms are very clean and very comfy, and i was surprised how quiet it was considering it is a capital city. Location is fantastic with so much to do close by, and to go […] elsewhere in the city or out zoologischer garten station is 10 minute walk away or 1 stop from the u-bahn round the corner. Would highly recommend for anyone travelling to Berlin. Read moreGenuine Expedia guest review
Used the hotel for christmas markets visit. Ideally placed for U bahn and S bahn.Quiet area,numerous cafe's, restauarants very close. Hotel staff very helpful, rooms very clean.Would recommend the hotel to anyone visiting Berlin for a short stay.Genuine Hotels.com guest review
Comfortable, but carefully planned small room. All comfortable and in good condition. Only hitch was the outer door on the courtyard slammed shut with everyone entering or leaving which was very loud for anyone with a window on that courtyard - a simple repair, but annoying to many. Otherwise, it was fine. Didn't take the breakfast as it was rather […] dear. Read moreGenuine Expedia guest review
Very clean but bed and pillows to softGenuine Hotels.com guest review
We were very pleased with this hotel, especially given the reasonable price paid. The location is excellent, not only for visiting sights in Central Berlin. There are numerous local restaurants and bars within a few minutes walk, Ali Baba (Italian) and Saigon - Green (Vietnamese) are both highly recommended for great food and value for moneyGenuine Hotels.com guest review
We were really happy with the hotel. The room was great for the price. Only issue was proximity to Berlin city centre. It's close to the subway station though. Also close to the zoo, plenty of places to eat and good shopping.Genuine Hotels.com guest review
"Great family room in a convenient location"
Reception staff v helpful. Short walk to Ernst Reuter Platz U Bahn station. Pleasant area with shops, bars and eateries. Enabled a highly enjoyable short break in a great city with my wife and two kids. Recommended.Genuine Expedia guest review
"Nice clean hotel close to u bahn"
Nice big comfy room, very clean! Close to u Bahn so was easy to get to mitte. 25 minute taxi ride from the airport cost 35euros at 5am.Genuine Expedia guest review
"Good price, good location, good hotel, one 'but'.."
This large hotel was ideally located, hust one stop on the U-Bahn from the Zoo and on the direct bus line from Tegel Airport. The price was great, the hotel was clean, the rooms although not massive were comfy and well serviced. Just one thing, the hotel apparently has few twin rooms and as a family wirh two more or less grown up kids we found ourselves […] in two double rooms with no spare twins available. We made do, but bear in mind when booking that a request for twin rooms may not be fulfilled! Overall it's worth it's decent rating on Hotel.Com. Read moreGenuine Hotels.com guest review
"Great hotel base for visiting Berlin"
Stayed in a family room. Four proper beds, not pull outs. We were located at the back of the hotel. It was very quiet and suited our needs very well. Very clean, close to the u-bahn and lots of cafes and restaurants. Stored out cases during during our last day so we could enjpy the day with out cases. Will use again on a return visitGenuine Expedia guest review
"Great value for money, convenient location"
Easy and numerous links to the city centre - close to U-Bahn and S-Bahn. A really good value for money. Various restaurants in the same street and aroundGenuine Hotels.com guest review
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