"Pleasant, accommodating, clean"
Our stay at Gates Novum was very pleasant. The neighborhood was quiet and access to public transportation was convenient. Only complaints: *Breakfast was expensive *Unable to book a return stay at the desk and were unable to do so on-line from elsewhereGenuine Expedia guest review
"Hotel Gates - Nice Hotel for a Good Price"
Upon arriving we were greeted by friendly staff. We made it up to our room and thought it was nice to have a small entry way before getting into the main part of the room. The room and bed were nice, tv was large and had lots of channels. The bathroom smelled slightly like mold or something, but it wasn't bad enough for me to complain about to the staff. […] Also, the shower stall was pretty small. This hotel offers free bike rentals. It seemed nice, but the first time we asked to use them they had just given out all of the keys. If you want to get bikes let the front desk know the night before. The day we did get them we ended up returning the bikes before we even made it down the block. I am 5ft4in and the bike was way too big for me. I couldn't reach the ground from my seat, so stopping without falling was almost impossible. My husband was disappointed that we couldn't lower the seats. Overall, it was a nice hotel and I would most likely stay again. Read moreGenuine Hotels.com guest review
The hotel is located a few minutes walk from the closest metro stop, Ernst-Reuter Pl. About 20 minutes walk from the Zoologischer Garden station. There are many nice cafés and restaurants in the neighbourhood. The breakfast at the hotel was good. I found the room a bit out-dated although it was clean and we appreciated the extra space facing the garden. […] The phone in the room was out of order during our entire stay in spite of the fact that we had reported it to the reception on our first day. Read moreGenuine Hotels.com guest review
Response by Novum Hotel Gates Berlin Charlottenburg Thank you for your review and your honest words, regarding you stay in our Hotel Gates. Of course, we have passed the criticized points to our technical department.
"Didn't get room I paid for, mold in bathroom"
1. I paid for a room with 4 beds, for 3 adults and one child. The picture in the ad shows 4 beds and a spacious room. After a 5 hour drive with a cranky 4 year old, we got to our room and found it was small and only had TWO beds and one loveseat size sofa bed!! That is NOT what I believed I was getting!! I went to the front desk and told them "your […] ad online specifically shows 4 beds in the quad room, and that is what I paid for and what I want". Their response: "that is our quad room. The picture is probably the 5-bed room. Anyway, we are all booked." Translation: we already have your money and don't care. 2. MOLD and hair in bathroom. On the floor in the bathroom between the toilet and shower was a small puddle of water and a clump of hair!! We had just arrived, so it was not ours but left from the previous guests. Also, there was mold around the bottom of the shower curtain and in various places on the grout. I took pictures of all this, but I can't see how to include them in my review. 3. Overall, we were very upset about the false advertising of this hotel and not getting the actual number of beds we paid for. The mold and clump of hair in the bathroom were gross and unacceptable. I really wish I could post my picture of it. I do NOT RECOMMEND this hotel, and I will NOT stay here again. Read moreGenuine Hotels.com guest review
Response by Novum Hotel Gates Berlin Charlottenburg Dear Michele, thank you for your comments regarding your stay in our Hotel Gates Berlin. We are very sorry you did not have enjoyed your stay in our hotel gates. We have spoken directly with the cleaning company and displayed the lack of cleanliness. Of course, that is the housekeeper will check the rooms more thoroughly in future to avoid this trouble. We want to apologize very much for the inconvenience. The images shown on Expedia, we will check again and if necessary replace it more accurate. The team from the hotel gates
"Great value, beautiful location"
Very spacious room for three. Clean and comfortable, although could do with tea/coffee facilities in the room. Nice buffet breakfast for 9 Euro. Beautiful neighbourhood lots of restaurants & pleasant 5 min walk to the train.Genuine Hotels.com guest review
Response by Novum Hotel Gates Berlin Charlottenburg Dear Trishka, Thank you very much for your positive feedback. We are delighted that you had a nice stay in our Hotel Gates Berlin.
"Food Glorious Food"
Loved the location. So close to fabulous restaurants, a great bakery, a fruit shop and the underground. With a room temperatures of 30 degrees for consecutive nights made sleeping uncomfortable as there was no fan or airconditioning. Intermittent Wi-Fi was irritating.Genuine Hotels.com guest review
Response by Novum Hotel Gates Berlin Charlottenburg Dear Su, thank you so much for your lovely comments. The Team from Gates
"Good experience and value."
Located close to U-Bahn and near to S-Bahn stations. Room overlooking courtyard was very quiet, and location in general is pretty quiet. Extensive buffet breakfast for 9.90 euro - you can pay less for set menu breakfasts in the vicinity. Plenty of eating and drinking establishments within walking distance. Reception welcoming and helpful. They will […] store your luggage on day of departure. Read moreGenuine Hotels.com guest review
Response by Novum Hotel Gates Berlin Charlottenburg Dear Brian, Thank you for your rating on Hotels.com. We are delighted that you enjoyed your stay in our hotel gates. Your team at the Hotel Gates
"Location of hotel is not too far from City Centre"
Service is not very good & staff does not appear to be friendlyGenuine Expedia guest review
"Great hotel for families"
Large family room, very clean, central hotel close to U-Bahn, good value breakfastGenuine Expedia guest review
"Clean comfortable hotel"
Friendly staff, comfortable room, dated but clean. Soundproofing a bit of an issue. Good for priceGenuine Expedia guest review
"Lovely hotel with great access"
Hotel gates provided a comfortable and pleasant experience. The hotel is clean and staff were all very obliging. The buffet breakfast was excellent and the hotel is within easy reach of transport links to the rest of the city. A perfect location and excellent basic facilities.Genuine Expedia guest review
Pictures made hotel look new and modern.... Not the same as online Pics. A very disappointing stay. We were told that the room on the web was already taken. Would not recommend this hotel.Genuine Hotels.com guest review
"Great, cheap hotel"
I have stayed at the hotel numerous times before as part of business trips to Berlin. The hotel is now under new management, and some of the inovations that the hotel had no longer exists. For example, previously the hotel had a scheme of providing transit passes at a very reasonable fee (around 4Eur a day) for the duration of the stay - which was cheaper […] and more convinient than fighting with a machine that does not accept non German bank cards. That said, the core values of the hotel has remained - the rooms are spacious (for Europe), staff speak good English, it's an excellent location for traveling around Berlin and great cafes nearby. I got the room at an amazing price (due to off season specials) and it was definitely worth more than I paid! Read moreGenuine Hotels.com guest review
"I would stay again"
This hotel is in a beautiful old building in a lovely street with a little green square at one end close to a small station. The hotel has a courtyard at its centre and the rooms and communal areas were spotlessly clean. The downside was that most of the reception staff are unfriendly and the comments that other guests have left about the pillows are […] spot on - they were dreadful! Despite that I would definitely recommend the hotel and I would make a point of staying there again. Read moreGenuine Expedia guest review
"Could have been fantastic, but it was just ok!"
Location of the hotel is great however I think that it was under all critique that our room wasn't finished when we arrived and we didn't get any kind of compensation. Service was nothing special and the room was mediocre. Street outside the hotel is calm and the sound level is calm and soothing even if its close to sites and leisure. Space-wise the […] room was good for its price but the materials and configuration could bee much better. Read moreGenuine Hotels.com guest review
"Hotel in good location. Quiet and clean"
Enjoyed the 4 nights we stayed at hotel. Room was clean and tidy. Older building with high ceiling, old windows but room was still nice and warm. Bathroom had shower no bath that suited me ok. Staff were friendly. Breakfast was good. The buffet area was small but adequate. food was fresh and good. No bacon or sausages. There was boiled or scrambled […] eggs though and a good range of cold meats, juice, cereals, fruit, breads, etc. I would stay at the hotel again. Read moreGenuine Expedia guest review
"Good value hotel"
Really enjoyed our three nights here - location was good, lots of cafés and restaurants nearby. The room was a good size with twin beds, ensuite, plenty of wardrobe space plus a sofa and chair. It was very quiet and peaceful too. We didn't have breakfast so can't comment on the food. Would definitely stay at the Gates again if I go back to Berlin.Genuine Hotels.com guest review
"it was an xmas trip with family members."
fantastic little trip. We had lovely weather and lots of bars and eateries to choose from. I would thoroughly recommend it. We pre-booked the Reitchstag Building which was excellent.Genuine Expedia guest review
Great friendly staff, fantastic location, easy to reach all the main attractions, around the corner from the subway.Genuine Hotels.com guest review
This hotel is a little gem situated in central Berlin. it is a 3 minute walk from the nearest U-Bahn (Underground to you and me) and a short distance from all the major attractions. the rooms in this hotel are absolutely huge with high ceilings.not a very modern building (apart from the bathrooms which have been modernised) but very comfortable and […] extremely warm. the hotel does provide you with the option of breakfast but there is an abundance of coffee houses on the same street where you can purchase breakfast at reasonable prices.would definitely recommend this hotel to people on a budget who would like to stay in central Berlin but not break the bank. Read moreGenuine Hotels.com guest review
"Warm and comfortable"
Enjoyable 4 night stay. large corner room with extra sitting room. Clean , warm (even with 15foot ceilings). Good range of food for breakfast. Close to Zoological Gardens for U but even closer to Ernst Reuter Platz. Staff on front desk were helpful.. I would stay there again.Genuine Hotels.com guest review
"Dated Hotel - Great Location"
The hotel is very dated, but for the price can't complain. Great area of Berlin, with good coffee shops a few minutes walk away, and close to the U-Bahn stop. Would only recommend if you get a good deal.Genuine Hotels.com guest review
"Fantastic city centre hotel"
Had a fantastic stay in berlin, the hotel staff are very friendly and speak great English if your German is not so good, also heard some of them speaking Spanish to other guests. The rooms are very clean and very comfy, and i was surprised how quiet it was considering it is a capital city. Location is fantastic with so much to do close by, and to go […] elsewhere in the city or out zoologischer garten station is 10 minute walk away or 1 stop from the u-bahn round the corner. Would highly recommend for anyone travelling to Berlin. Read moreGenuine Expedia guest review
Used the hotel for christmas markets visit. Ideally placed for U bahn and S bahn.Quiet area,numerous cafe's, restauarants very close. Hotel staff very helpful, rooms very clean.Would recommend the hotel to anyone visiting Berlin for a short stay.Genuine Hotels.com guest review
Comfortable, but carefully planned small room. All comfortable and in good condition. Only hitch was the outer door on the courtyard slammed shut with everyone entering or leaving which was very loud for anyone with a window on that courtyard - a simple repair, but annoying to many. Otherwise, it was fine. Didn't take the breakfast as it was rather […] dear. Read moreGenuine Expedia guest review
Very clean but bed and pillows to softGenuine Hotels.com guest review
We were very pleased with this hotel, especially given the reasonable price paid. The location is excellent, not only for visiting sights in Central Berlin. There are numerous local restaurants and bars within a few minutes walk, Ali Baba (Italian) and Saigon - Green (Vietnamese) are both highly recommended for great food and value for moneyGenuine Hotels.com guest review
We were really happy with the hotel. The room was great for the price. Only issue was proximity to Berlin city centre. It's close to the subway station though. Also close to the zoo, plenty of places to eat and good shopping.Genuine Hotels.com guest review
"Great family room in a convenient location"
Reception staff v helpful. Short walk to Ernst Reuter Platz U Bahn station. Pleasant area with shops, bars and eateries. Enabled a highly enjoyable short break in a great city with my wife and two kids. Recommended.Genuine Expedia guest review
"Nice clean hotel close to u bahn"
Nice big comfy room, very clean! Close to u Bahn so was easy to get to mitte. 25 minute taxi ride from the airport cost 35euros at 5am.Genuine Expedia guest review
"Good price, good location, good hotel, one 'but'.."
This large hotel was ideally located, hust one stop on the U-Bahn from the Zoo and on the direct bus line from Tegel Airport. The price was great, the hotel was clean, the rooms although not massive were comfy and well serviced. Just one thing, the hotel apparently has few twin rooms and as a family wirh two more or less grown up kids we found ourselves […] in two double rooms with no spare twins available. We made do, but bear in mind when booking that a request for twin rooms may not be fulfilled! Overall it's worth it's decent rating on Hotel.Com. Read moreGenuine Hotels.com guest review
"Great hotel base for visiting Berlin"
Stayed in a family room. Four proper beds, not pull outs. We were located at the back of the hotel. It was very quiet and suited our needs very well. Very clean, close to the u-bahn and lots of cafes and restaurants. Stored out cases during during our last day so we could enjpy the day with out cases. Will use again on a return visitGenuine Expedia guest review
"Great value for money, convenient location"
Easy and numerous links to the city centre - close to U-Bahn and S-Bahn. A really good value for money. Various restaurants in the same street and aroundGenuine Hotels.com guest review
"GREAT HOTEL, FANTASTIC STAFF AND GOOD LOCATION"
This was a really nice, clean and well located hotel. First time in Berlin so it is hard to pick a hotel that is going to be suitable. This one is well placed for subway connections and for the main Kurfurstendamm area. Confirm that we would return without hesitation. Staff were so friendly and helpful too. Modern, clean rooms. Spotless bathroom and […] plenty towels and hot water....Great value for money. Read moreGenuine Expedia guest review
The hotel was great, the rooms were quiet and the location was fantastic- just 5 minutes walk from the center of the city. The wi-fi worked very good and it was a surprise since in all the hotels it won't work 100% but in here they gave different wi-fi access for every floor is it worked. The only things bothered us, couple in their 20s , that the cleaning […] lady came every morning in 8 (!!) oclock and that sometimes it smelled like sewage when we used the sink. Read moreGenuine Hotels.com guest review
"Very good location"
Close to transport, shops and a wide selection of eateries and cafes. Quiet street, safe feel.Genuine Expedia guest review
"Brilliant location and value for money!"
We booked to go to Berlin as myself and my partner had never been to Germany before. We had many recommendations, one being that we should stay in Charlottenburg in the West and as such, we found Hotel Gates Novum. The S and U-Bahn links to the hotel from the airport are very straightforward. When we eventually got to the hotel, the entrance is very […] inviting, clean and welcoming. We were allowed to leave our bags in a secure room as we'd arrived before check in time and therefore had a chance to explore parts of Berlin on our first day. We didn't have breakfast included with our room, but there are several exceptional places to eat within a few hundred yards of the hotel, for any time of the day. Italian restaurants seem to be quite popular in the area and very nice for an evening meal. The room itself was great. We upgraded to the larger 40 sq m room with a double bed. Let me tell you, the bed was so comfortable it was very hard to get up in the morning! The rest of the room amenities were excellent and the bathroom was clean, modern and a good size. The cleanliness is pretty darn good except for a bit of dust in hard to reach places, but I'm being picky. The staff are overall friendly, helpful and all speak good English which is a great bonus. TV channel choice is poor but who needs that when you have the whole of Berlin to explore!! Overall, the hotel is great value, superbly located and in a really lovely area of Berlin and I'd recommend it to anyone. Read moreGenuine Expedia guest review
"Not 40 square metres"
We paid a bit extra for the double plus room which was advertised as 40 square metres. But it's not. I think it's only 20. It's room 227. Reception women were cold.Genuine Hotels.com guest review
"Excellent location for city hotel accommodation"
This hotel was excellent in all respects. It was convenient to the underground and very close to the main shopping area also. It was very safe and the surrounding areas had lots of lovely restaurants. The hotel was quiet. The breakfast was lovely, lots of variety and staff very pleasant in the diningroom. The reception staff could have been a bit more […] helpful, however. All in all, this is a hotel we would recommend and would have no hesitation in returning to if we were visiting Berlin again. We will also tell our friends about it if they are travelling to Berlin. Read moreGenuine Hotels.com guest review
"Good value budget hotel, quiet central location"
Good value for money 3 star hotel. Clean and comfortable. The staff were attentive and helpful (all spoke English). The hotel only serves breakfast which was ok but expensive. There are many good places to eat within a 5 minutes walk from the hotel both for breakfast and lunch/dinner. Short walk from the Kurfurstendamm shopping area and 10 minutes on […] the S-Bahn from Messe Berlin conference/exhibition centre. My room (028) was large for a single room, was very clean and had an excellent shower. I will use this hotel again when I return to the IFA next year. Read moreGenuine Expedia guest review
Staff very helpfull all though work was on going laying carpets through out it was a top hotelGenuine Expedia guest review
"Nice central hotel"
Very nice staff at reception and throughout the hotel. Nice sweets at reception and a very useful street plan of Berlin was supplied. Plenty of choice for breakfast. Were allowed into our rooms early and able to leave our luggage for the rest of the day after checkout free of charge. Only "complaint" was no bar/coffee in the hotel and would been nice […] to have this after a long hot day sightseeing in Berlin. Under 18's get in free or reduced price to museums and Checkpoint Charlie. Plenty of Italian restaurants nearby Many places have reduced prices for under 18's and students. Read moreGenuine Expedia guest review
great hotel, wonderful staff, great location, highly recommendableGenuine Expedia guest review
"Disappointed in Hotel"
One member of staff was quite unhelpful. Our double room was made up for one person - one towel, one pillow & one duvet.Genuine Expedia guest review
"Great Hotel and Location"
Lovely hotel in a great location next to the U bahn. Our room was clean and we found the staff very helpful. So overall we really enjoyed our stay :) The only fault we could pick with the whole experience was the rubbish pillows!Genuine Expedia guest review
"Great hotel, excellent value."
I can't fault this hotel, clean and modern looking with helpful staff. It's in a great area, very close to underground. I was surprised how much I enjoyed my stay as the hotel was cheap to book.Genuine Hotels.com guest review
Response by Novum Hotel Gates Berlin Charlottenburg Dear guest, thanks for your kind comment. We are glad you had a good time in Berlin. Best regards, Hotel Gates Novum
"Great for a budget hotel."
Great price and location. The rooms weren't huge, but big enough. House-keeping was prompt. Close to the train and many cafes.Genuine Expedia guest review
Response by Novum Hotel Gates Berlin Charlottenburg Thanks for your kind evaluation.
"Good price, good location, old hotel"
Good price, good location, clean, helpful personnel, but the building could be in a better condition, also, no air conditioning. Several restaurants around and the U-bahn station a minute away.Genuine Hotels.com guest review
"Close to a Metro station"
The Hotel don't have air conditioning, we have no choice to open the window... There are so much noise from the street. They don't have a fridge in the room too.I would rate this one a 3 stars but not a 4 stars as said.Genuine Hotels.com guest review
"Good hotel in Charlottenburg"
Good location in a nice area, hotel was lovely, good facilities (especially the Internet) and the staff very helpful!Genuine Hotels.com guest review
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