Extended Stay America - Cleveland - Beachwood - Beachwood

I have to say that I was disappointed with my stay. The first room we had, had a funny smell so we had to get switched to another room. The second room had stains on the mattress and pillows. So we had to get switched to another room. All in all I wasn't pleased. However the people at the front desk were very apologetic and hospitable. But I will not […] be staying at this hotel again Read more

Genuine Hotels.com guest review

Quiet & comfortable night sleep. Carpet was disgusting!

Genuine Hotels.com guest review

I want to use the kitchenette as a home away from home. I wish I could blend a Residence Inn ($$$) and an Extended Stay ($$). ESA has great rate, doesn't bother you with daily housecleaning, and is pretty good as long as there are not hordes of smokers. I wish ESA had a kitchen more like Residence Inn: (1) better and more cutlery and dishes, (2) glass […] bowls (good for salad and pop corn, (3) a dishwasher is a "nice to have", (4) scrubbing pads. Shampoo would be a nice touch. Read more

Genuine Hotels.com guest review

I booked through expedia.com and got a fantastic rate! The hotel room has a kitchenette; pots & pans; dish towels & dish soap; dishes; coffeemaker; microwave and a full size fridge which are a nice surprise even though we did not use it for an overnite stay. We got double Q-size beds in the room with no extra charge. Receptionist Ms. Tiffiney was very […] nice and helpful. Location was just off 271 and very convenient. Room is clean and has four pillows on each bed and four bath towels-so we did not have to request for additional pillows & towels. It has ironing board and iron too. We will definitely recommend to friends and families and will definitely stay there again. Read more

Genuine Expedia guest review

Good location, efficient, and inexpensive. Good choice for no frills lodging.

Genuine Expedia guest review

Whitney at the front desk was a delight. Very kind, courteous, friendly, bubbly, and helpful (she brought an S.O.S. scrubbing pad up to my room after I called down inquiring whether the front desk had such a cleaning product). Having stayed here the week before, I knew to bring along a few items to make the kitchen better suited to the way I like to […] cook and dine. Will be staying here again next week! Read more

Genuine Hotels.com guest review

The hotel was well maintained. The rooms were clean and comfortable. there are all the things you need for the kitchen but the facility has no restaurant on the premises or food store. The location is a little off from the major highways. The value and price are good and the help are friendly.

Genuine Hotels.com guest review

Staff unattentive not very warm.

Genuine Hotels.com guest review

Rooms were not cleaned very well at all. It was a non smoking room but the blanket had burn holes in it. No coffee for the coffee maker. Screens on the windows were bent up and half falling off. One of the windows didn't even close all the way. Front desk staff at check in as rude and acted as if we were bothering her. Check out staff was too busy having […] a personal conversation to help us check out. We wil NEVER stay at this hotel again! Read more

Genuine Hotels.com guest review

Booked non smoking and they didn't have one. Carpets stained,no facilities of any kind.staff unfriendly. Never again. Worst hotel ever.

Genuine Expedia guest review

I have stayed at this facility several times in the past and always return because of the value and convenience of the hotel. The rooms are modest but always clean and comfortable and the staff is friendly and helpful.

Genuine Hotels.com guest review

Room was OK. The hall carpet is dreadful.

Genuine Hotels.com guest review

it was a very pleasant experience. I would choose it again

Genuine Hotels.com guest review

The first room smelled awful, there was a red wet area on the rug, coffee grounds in the coffee machine. The TV was from the 1950's. We stayed the first night due to tiredness but changed rooms the next day. The air conditioner broke down in the second room so we switched to a third. All the windows were filthy; we opened the window in the third room […] and the wood siding came loose. The door to the room slammed shut instead of closing slowly. We asked for dish detergent the first day and the hotel clerk said he was out of it- didn't say he was getting some soon. The hotel staff were nice- Read more

Genuine Hotels.com guest review

Great value for the money. The room was clean and comfortable. Would not hesitate to return.

Genuine Hotels.com guest review

Everything was great except the bed was hard and the pillows were flat and uncomfortable.

Genuine Hotels.com guest review

Disgusting trash was left under the bed and some basic kitchen supplies were missing (including coffee, knife, bowls, mugs). We received most of the supplies we asked for but would not stay here again because the rooms appear unhygienic. Nonetheless, it was a quiet room and the staff were patient and professional.

Genuine Expedia guest review

The front desk person was rude and not helpful. She would not give me another pillow.

Genuine Expedia guest review

ok, bed was made up poorly, stain on sheets and holes in Blanket. Hallways and stairs dirty. We think there were "road crew" workers there, but attention should have been paid to muddy boots etc.

Genuine Hotels.com guest review

I've stayed at a lot of hotels around that but not at the price, the service was excellent. The desk clerks were outstanding about anything you needed. It will be my pleasure to stay at the Extended Stay in the future. Please be sure and tell the desk clerks Thanks for their pleasing personality.

Genuine Hotels.com guest review

Not what I expected. Room cleanup costs extra. Had to personally take towels to front desk for exchange in the morning. Big stains in the carpet.

Genuine Hotels.com guest review

Didn't like. A bug was crawling on my pillow. Room was low quality.

Genuine Hotels.com guest review

The first room I had was a non smoking but it smelt very smokey I had to ask for another room in the middle of the night

Genuine Hotels.com guest review

Upon booking I knew I would be arriving late. I had to spend over 5 minutes waiting for the front desk clerk to review my reservation to let me in. Then the bullet proof type glass was opened and I spent another 10 minutes while she tried to process me in. The room had hair balls and food on cupboards, very dis questing. I routinely check the room over […] when I check in a hotel. I discover a bag of what appeared to marijuana under one of the mattresses ....all in all...seemed like a trip to a prison not a hotel, avoid it!! Read more

Genuine Hotels.com guest review

I was a late check-in -- came to the hotel about 8p. There was no one manning the front desk. I had to wait close to ten minutes to get my key. Floor of the hotel room didn't look like it had been vaccumed. There were balls of hair from a previous occupant on the bathroom floor.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Everything seemed long overdue for a remodel. The halls smelled dank and reeked of cigarettes. The carpet in my room had holes that were patched up with some black substance and had bits of "things" that a vacuum should have picked up. It didn't feel remotely clean. I had a 2-week reservation and canceled the next morning.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The room was clean and comfy. Will stay on my next trip through the area.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Very pleasant desk person Clean quiet

Genuine Hotels.com guest review

Parking was easy, room was clean, kitchenette was handy. Overall decent stay. Very nice front desk and housekeeping - not very "polished" but they were real hardworking people and I support that.

Genuine Hotels.com guest review

I could not recommend this hotel to anyone. After informing the associate that I was not comfortable with the handicap room she offered me (I have no handicap), I was asked to wait while she checked another room. She took a while but came back with a room option. I went to the room to take a quick look and thought things were okay. When I returned late […] in the evening and wanted to take a shower, I noticed hair and dried soap in the shower. I was shocked. I turned down the cover on the bed and noticed the pillow had been slept on and there was hair throughout the sheets. This person rented me a dirty room and tried to disguise it. I called the help line and another young women provided me with a room where the shower was still dirty but the sheets had not been used. This establishment should be ashamed. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review