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  • Hotels
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  • Sheraton Old San Juan Hotel & Casino
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1 room,  2 adults 
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Sheraton Old San Juan Hotel & Casino - San Juan

18.463918, -66.111946
3.5 stars
100 Brumbaugh Street, San Juan, 00901 Puerto Rico ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $139
Price Match Guarantee
4.0 610 5

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    Landmarks near Sheraton Old San Juan Hotel & Casino

    • Teatro Tapia Hotels - San Juan 170 yards
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    • All landmarks in San Juan

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    Overview of Sheraton Old San Juan Hotel & Casino - San Juan

    Location.
    The Sheraton Old San Juan Hotel & Casino is located 8 miles from the airport and near many area attractions. The hotel is designed to reflect the architectural style of the old city and offers panoramic views of the city, San Juan Bay and the distant mountains.

    Hotel Features.
    The hotel features a fine dining restaurant called Palio, a burger restaurant, 2 lounges with outdoor terrace seating, a roof-top, open-air swimming pool with jacuzzi, a health club, plus a spectacular 10,000-square foot casino. Brekafast is served dail from 6:30 AM to 11 AM. Other amenities include a computer station with an Internet point, complimentary wireless Internet access in public areas, and multiple conference/meeting rooms. The Sheraton is connected by a sky bridge to Isla Bonita, a historic building with shops, restaurants and retail space.

    Guestrooms.
    All of the guestrooms offer excellent amenities such as complimentary wireless and wired Internet access and triple-sheeted "Sweet Sleeper" beds with signature bedding, down comforters/blankets, and pillowtop mattresses. 42-inch LCD HD TVs come with pay movies, satellite service, HBO, and ESPN. Other amenities include bathrooms with designer toiletries and hair dryer, a laptop-compatible safe, multi-line phone with voicemail, iron/ironing board, desk, blackout curtains, and air conditioning. Refrigerators, microwaves, hypo-allergenic bedding, turndown service, wake-up calls, and infant beds are available on request, as are rollaway beds for a fee.

    Image of Sheraton Old San Juan Hotel & Casino, San Juan
    4.0 out of 5 Excellent (610 reviews)
    (Neighborhood average 3.7)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    Nice hotel with good location and outdoor cafe overlooking the Bay. Will stay again in the future. by RM  from NJ on 04/28/13

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $139
    Nights
    0
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    One Bedroom Suite

    Junior Suite

    Deluxe Bay

    Deluxe City

    Traditional room

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Pets allowed
    • Minimum check-in age is: 18
    • Check-out time is: 11 AM
    • Early departure fee charged
    • Check-in time starts at: 3 PM
    • Service animals exempt from fees/restrictions
    • Pet policy - dogs only
    • Maximum number of pets per room: 1
    • Pet maximum weight in lb is: 40
    • Noise-free rooms not guaranteed
    • American Express
    • Diners Club
    • Discover
    • MasterCard
    • Visa

    • A resort fee is included in the total price displayed.
    • Children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • All guests staying in hotel guestrooms must be registered with the hotel.
    • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

    Amenities

    • General
    • Ballroom(s)
    • Bar/lounge
    • Casino
    • Elevator/lift
    • Gift shops or newsstand
    • Patio
    • Restaurant
    • Smoke-free property
    • Swimming pool - outdoor
    • Television in lobby
    • See more facilities
      • Air-conditioned public areas
      • Computer station
      • Conference center
      • Free Wi-Fi
      • Internet point
      • Luggage storage
      • Meeting facilities size (feet) - 8073
      • Meeting facilities size (meters) - 750
      • Number of floors - 9
      • Number of meeting/conference rooms - 10
      • Smoke-free property (fines apply)
      • Total number of rooms - 240
      • Tours/ticket assistance
      • Valet parking (surcharge)
    • Rooms (all rooms include)
    • Blackout drapes/curtains
    • Clock radio
    • Complimentary toiletries
    • Cribs/infant beds available
    • Desk
    • Electronic/magnetic keys
    • Electronic check-out
    • Hair dryer
    • Iron/ironing board
    • Rollaway/extra beds available
    • See more room details
      • Air conditioning
      • Climate control
      • Coffee/tea maker
      • Daily housekeeping
      • Designer toiletries
      • Down blanket
      • Down comforter
      • ESPN
      • Free Wi-Fi
      • Free wired high-speed Internet
      • HBO
      • HDTV
      • Hypo-allergenic bedding available
      • In-room massage available
      • In-room safe (laptop compatible)
      • LCD TV
      • Microwave (on request)
      • Multi-line phone
      • Pay movies
      • Pillowtop mattress
      • Private bathroom
      • Refrigerator (on request)
      • Satellite TV service
      • Shower/tub combination
      • Signature bedding
      • Turndown service (on request)
      • Voice mail
      • Wake-up calls
    • Services
    • Multilingual staff
    • Parking (surcharge)
    • Porter/bellhop
    • Room service (limited hours)
    • Safe-deposit box at front desk
    • Security guard
    • Spa tub
    • Tour assistance
    • Valet parking
    • Wedding services
    • View more services
      • ATM/banking
      • Babysitting or childcare
      • Beauty services
      • Breakfast available (surcharge)
      • Complimentary newspapers in lobby
      • Concierge desk
      • Doorman/doorwoman
      • Express check-out
      • Hair salon
      • Health club
      • Massage - spa treatment room(s)
    • Business & Event
    • 24-hour front desk
    • Audiovisual equipment
    • Banquet facilities
    • Business services
    • Dry cleaning/laundry service
    • Event catering
    • Exhibit space
    • Multiple large conference rooms
    • Secretarial services
    • Accessibility Features**
    • Accessibility equipment for the deaf
    • Accessible bathroom
    • Accessible parking
    • Accessible path of travel
    • Braille or raised signage
    • In-room accessibility
    • Roll-in shower

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    Renovation information

    The hotel will be renovating from 30 April 2013 to 30 November 2013 (completion date subject to change). The following areas are affected:

    • Dining venue
    • Exterior
    • Guestrooms
    • Lobby
    • Meeting facilities

    Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

    This information supersedes all other information in this property's description that relates to these amenities.

    Dining

    Palio - This authentic Tuscan chophouse offers local selections and stunning views of San Juan Bay from the hotel's second floor. Breakfast, brunch, and happy hour are also available. Closed Mondays.

    Chicago Burger Company - Guests can build their own burgers at this indoor-outdoor restaurant on the scenic San Juan Bay. Menu includes certified Angus beef, salmon, and vegetarian options for lunch, dinner, and appetizers. Guests can also graba a drink at happy hour.

    Sheraton Old San Juan Hotel & Casino serves a full breakfast from 6:30 to 11 AM each morning.

    Recreation

    Guests can take advantage of the hotel's outdoor pool for swimming and sunning, and fitness equipment for staying in shape.

    The concierge desk can assist with a range of tours and activities, from mountain climbing to snorkeling.

    The recreational activities listed below are available at or near the hotel; fees may apply.


    • Boating nearby
    • Golfing nearby
    • Hiking/biking trails nearby
    • Snorkeling nearby
    • Swimming on site
    • Tennis nearby

    Notification and fees

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Valet parking fee: USD 20 per night (in/out privileges)
    • Early check-in fee: USD 75
    • Late check-out fee: USD 75
    • Refrigerator fee: USD 10 per night
    • In-room microwave fee: USD 10 per night
    • Rollaway bed fee: USD 25 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in San Juan, Puerto Rico
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    18.463918, -66.111946
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    A short guide to San Juan

    San Juan is the capital of Puerto Rico, and its cultural hub. Half of the island’s population lives in the greater metropolitan area, and most visitors enter here as well. Old San Juan, with its cobblestone streets and old colonial architecture, lies on a small island connected to the mainland by bridges; it is guarded by 16th and 17th century forts, now World Heritage sites open to the public.

    see all hotels in San Juan

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Teatro Tapia - 200 yards
    • Port of San Juan - 300 yards
    • El Arsenal - 400 yards
    • Castillo de San Cristobal - 400 yards
    • Alcaldia (City Hall) - 600 yards
    • Casa del Libro - 600 yards
    • Old San Juan - 600 yards
    • Downtown San Juan - 600 yards
    • Paseo de la Princesa - 600 yards
    • Chapel of Christ the Savior (Capilla de Cristo) - 600 yards

    0.50 - 1.0 mi

    • San Juan Fernando Luis Ribas Dominicci Airport (SIG) - 1600 yards

    3.0+ mi

    • San Juan Luis Munoz Marin Intl. Airport (SJU) - 7.1 miles
    • Humacao Airport (HUC) - 30 miles
    • Fajardo Diego Jimenez Torres Airport (FAJ) - 31 miles
    • Arecibo Antonio Juarbe Pol Airport (ARE) - 37 miles
    • Ponce Mercedita Airport (PSE) - 43 miles
    • Vieques Antonio Rivera Rodriguez Airport (VQS) - 47 miles
    All hotels in San Juan, Puerto Rico
    Reviews
    • All (610)
    • Business (39)
    • Romance (62)
    • Family (66)
    • Friends (24)
    • Other (419)
    4.0 / 5
    Excellent

    Score breakdown (from 610 reviews)

    • 5.0
      (232)
    • 4.0
      (217)
    • 3.0
      (100)
    • 2.0
      (44)
    • 1.0
      (16)

    Average rating for:

    • Cleanliness
      4.2
    • Service
      4.1
    • Comfort
      4.1
    • Condition
      4.0

    Reviews: Overall

    • < Previous
    • Page 1 of 13
    • Next>
    Sheraton Old San Juan Hotel & Casino - San Juan
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Very nice close to everything
    Genuine Hotels.com guest review
    2 night business trip in Apr 2013
    A Traveller
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Nice hotel with good location and outdoor cafe overlooking the Bay. Will stay again in the future.
    Genuine Hotels.com guest review
    3 night trip in Apr 2013
    RM
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    2.0 / 5
    Fair
    "Bad experience at Sheraton Old San Juan"

    • Cleanliness
      2.0
    • Service
      1.0
    • Comfort
      2.0
    • Condition
      2.0
    We were extremely dissatisfied with the service and condition of the hotel. At check-in, we were told by the woman checking us in that the room we would be staying in had two king-sized beds. Walk in, and they are doubles. My wife calls down to the front desk to inquire about the misinformation, and is berated by the man who answers and claims to have […] just checked her in (wrong). No king-sized beds, deal with it. Since we got in past 10 and hadn't eaten, we decided to order some light room service. We placed the order at 10:40 p.m. (it closes at 11), and notice that there is a guarantee of delivery of our order within 30 minutes or it is complimentary. At 11:20, a man delivers the food to our room and hands me a bill. I mention the guarantee, he shoots me a nasty look and says, "Well then, I guess it's complimentary." I attempt to give him a $20 tip, and he refuses, saying, "That won't be necessary." It was incredibly rude. We will never stay there again. Read more
    Genuine Hotels.com guest review
    2 night family trip in Mar 2013
    Jeff
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    3.0 / 5
    Good
    "Great location, average hotel"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    The location is really the selling point of this hotel. The breakfast and coffee was exceptional! Service was good, rooms were sufficient. The casino was older and cheesy, ( but I'm not a casino type).. The hotel was overrun with families on Spring break and festive cruise ship visitors . Th
    Genuine Hotels.com guest review
    Response by Sheraton Old San Juan Hotel & Casino Dear guest, Thank you for sharing your experience here. We are glad you enjoyed your stay with us as well as our great location. We hope to see you back soon.
    4 night trip in Mar 2013
    A Traveller
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    5.0 / 5
    Outstanding

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Great location in Old San Juan. Loved our stay!
    Genuine Hotels.com guest review
    2 night trip in Feb 2013
    A Traveller
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    5.0 / 5
    Outstanding
    "Wonderful relaxing stay"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    They sold out the day of our stay so they upgraded us to a suite with a corner view of Cristobol fort and plaza. Staff was polite and accommodating. Rates were reasonable for the location. Pool on roof is amazing.
    Genuine Hotels.com guest review
    1 night trip in Feb 2013
    Brian
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    3.0 / 5
    Good
    "good location, good room for sleeping only"

    • Cleanliness
      5.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      4.0
    the room was very small (deluxe suite) but clean. no room to move around or table at which to eat room service food. very good location in old san juan. lots of shopping and restaurants nearby. hard to find available bell hop. could not get on demand tv (which we were willling to pay for) to work. hotel front desk did not seem to know anything about […] it. pool was nice but small. they were out of towels at the pool. room service/ hotel restaurant food very expensive and mediocre. Read more
    Genuine Hotels.com guest review
    Response by Sheraton Old San Juan Hotel & Casino Dear JD, We truly appreciate your feedback and are glad you enjoyed your stay. We regret the experience with on demand cable tv and other mishaps. We certainly strive to provide the quality service you are entitled to. Your feedback allows us to address and correct issues which may need special attention.
    1 night family trip in Feb 2013
    A Traveller
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The young man checking us in could not have been nicer. He told us our room was ready but if we waited a little while longer he could get us a little nicer room. He was very pleasant to deal with. The bellman was equally nice. We try to stay there on our way home for one night and we are very rarely disappointed.
    Genuine Hotels.com guest review
    1 night trip in Feb 2013
    Barb
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    3.0 / 5
    Good
    "Over rated"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      3.0
    It is over rated. The pictures you see when booking are not exactly like that. Is an old bulding, they do not help with the luggage, some times the elevators do not work. They made us use the workers elevator a couple of times. I would not stay again in this hotel. You have several options for less. Great location is true.
    Genuine Hotels.com guest review
    1 night trip in Feb 2013
    Eduardo
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    5.0 / 5
    Outstanding
    "Best in Old San Juan"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I stay at this hotel on short business trips and it's very clean, well maintained, and the location is the one of the best to explore Old San Juan with sights and many restaurants within walking distance. Not cheap but in line with what most most hotels charge in San Juan. Highly recommended.
    Genuine Expedia guest review
    Other trip
    Feb 15, 2013
    A Traveller
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night romance trip in Feb 2013
    A Traveller
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    4.0 / 5
    Excellent
    "on the harbor walk to shops & great restaurants"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Breakfast buffet expensive ..$20.00.... but tasty.....
    Genuine Hotels.com guest review
    3 night trip in Feb 2013
    A Traveller
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    3.0 / 5
    Good
    "Stayed after cruise"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    Tried to check in at 2:45 pm was told room wouldn't be ready until 3:30? Check in is at 3pm. Really?!?! Gave us vouchers for blackjack in their casino. We don't play blackjack so vouchers useless. Hotel older. Room large and clean but not very "inviting". TV was difficult to operate. Pros - Hotel is in good location - convenient to many things. Pool […] area is nice with good view - located on 9th floor. Cons - very overpriced for what you get. Read more
    Genuine Expedia guest review
    Response by Sheraton Old San Juan Hotel & Casino Dear Laura & Mike from Michigan, We value your feedback and We sincerely regret not having your room ready upon arrival. There are many variables on rates, but likely due to limited inventory at time of booking. Hope you enjoyed your cruise as well as your time in magical Old San Juan. We look forward to your return.
    Other trip
    Feb 13, 2013
    Laura and Mike
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    4.0 / 5
    Excellent
    "Great location and clean hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Everything was very nice and it was in a great location. The only complaint is the rooftop pool. It is very small and not enough chairs for the guests. The food is good and the casino has plenty to offer. Right across the street from the cruise ships docking for the day. Close walking distance to many stores and restaurants also.
    Genuine Expedia guest review
    Response by Sheraton Old San Juan Hotel & Casino Dear guest, thanks for sharing your experience. We hope to see you back soon.
    Other trip
    Feb 12, 2013
    A Traveller
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We loved it and would stay there again!
    Genuine Hotels.com guest review
    3 night trip in Jan 2013
    F. Mason
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    5.0 / 5
    Outstanding
    "Fun and Safe Location"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Wonderful location! Everything in Old San Juan is within walking distance. This hotel is in a very nice part of town, right by the cruise ship piers. The bar on the second floor of the hotel has a wonderful balcony section overlooking the San Juan bay. Be sure to try the brisket, it is to die for! I was a little hesitant to walk around the area streets […] at night, but there are locals and tourists abound, and staying out as late as midnight felt very comfortable on the major streets. Read more
    Genuine Expedia guest review
    Other trip
    Feb 5, 2013
    Mike
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    5.0 / 5
    Outstanding
    "Great Vacation Stay at Sheraton"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Great location; it was fun watching the cruise ships arrive and depart from the harbor. Our three day stay at the Old San Juan Sheraton Hotel worked out very well. We have no complaints!!
    Genuine Expedia guest review
    Response by Sheraton Old San Juan Hotel & Casino Thanks for taking the time to share your experience. Glad you enjoyed it!
    Other trip
    Feb 2, 2013
    A Traveller
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    5.0 / 5
    Outstanding
    "convenience to cruise ship and sight seeing"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Very enjoyable, hotel location
    Genuine Hotels.com guest review
    4 night romance trip in Jan 2013
    Carl & Lois H
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night romance trip in Jan 2013
    A Traveller
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    4.0 / 5
    Excellent
    "Left out in the cold..."

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    Even though they told Expedia that they had no rooms available for a fourth nite which we wanted and would have booked they actually did but would only give it to us for quadruple the price we were already booked at with Expedia. So our last night in San Juan we had to to sleep in a rental car! They are not very customer friendly. They put us out the […] door even though they had rooms available because we refused to be extorted. Read more
    Genuine Expedia guest review
    Response by Sheraton Old San Juan Hotel & Casino Wow! we are truly sorry to learn that you actually stayed in a rental car. Rate offers do change by day, room category, days in advance and so on; but don't think anyone here knew you had no other alternatives. I know, we would have tried to locate options within your budget.
    Other trip
    Jan 28, 2013
    A Traveller
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    3.0 / 5
    Good

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    I found that services could have been a much improved. There was no shuttle service to the convention center and the one would have to get your own taxi they weren't in the lobby.
    Genuine Hotels.com guest review
    Response by Sheraton Old San Juan Hotel & Casino Dear guest, We regret that your experience was not what you or us expect it to be. Being a small island, Hotels are not permitted to have shuttle services in order to protect the taxi industry who do a great job. Not sure what happen at your departure since our bellman calls cabs for our guest which are all stationed in our corner 40 feet away. Anyhow, your feedback is much appreciated in order for us to ensure consistency.
    Business trip
    Jan 27, 2013
    A Traveller
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    4 night trip in Jan 2013
    A Traveller
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    4 night business trip in Jan 2013
    A Traveller
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    5.0 / 5
    Outstanding
    "Perfect way to start a cruise."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Loved the location of the Hotel. Loved the old world feeling of the Hotel. Great dinner for two at a reasonable price. Fun experience, trying new foods. Bell Men were most helpful and courteous. I had read bad reviews just before our trip and was a little worried. I do not know what those people were looking for, but the six of us were well pleased […] . Read more
    Genuine Expedia guest review
    Response by Sheraton Old San Juan Hotel & Casino Dear Gladys from North Carolina, Thanks for your feedback. Old San Juan is certainly magical and unique for anything you wish day or night. When you stay here, you must bring your walking shoes and explore. It's 8 blocks of history, dining & fun. We are glad you all enjoyed your stay and hope to see you all return soon.
    Other trip
    Jan 22, 2013
    GLADYS
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    5.0 / 5
    Outstanding
    "Great Location!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    When we checked in we were upgraded to a junior suite, which was fabulous! The location couldn't have been better! It was within walking distance of all of the things that we wanted to do when we were in San Juan. Upon checking out, the hotel held our bags before we boarded our cruise ship so that we could spend more time exploring Old San Juan. We […] would definatly stay at this hotel again if we return to San Juan! Read more
    Genuine Expedia guest review
    Response by Sheraton Old San Juan Hotel & Casino Thank you for taking the time to share your experience. We are glad you enjoyed your visit with us and hope you also enjoyed your cruise vacation.
    Other trip
    Jan 21, 2013
    A Traveller
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    2.0 / 5
    Fair
    "Chicken farm next door"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    The hotel has a beautiful pool area, but it is right next to a chicken farm. The birds fly into the pool area and the roosters crow constantly!! Also, when the wind blows right - the smell is unbelievable. You have to travel about 30 minutes to any beach or nice restaurant.
    Genuine Hotels.com guest review
    1 night trip with friends in Jan 2013
    Sharon
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    5.0 / 5
    Outstanding
    "Great choice for an Old San Juan vacation."

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    The hotel had nice and clean accomodations, a helpful staff and both a good casual dining option along with a more formal restaurant, each of with had nice outdoor eating areas. It is in a great location, right in the middle of many Old San Juan attractions.
    Genuine Expedia guest review
    Response by Sheraton Old San Juan Hotel & Casino Dear PAt from New York! As I write this, New York is under the Nemo Snow storm so we hope all is well with our friends up in the North East. Thanks for sharing your experience here and we hope to see you back soon.
    Other trip
    Jan 16, 2013
    Pat
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    3.0 / 5
    Good
    "Negligent service"

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      3.0
    Make sure to check your bathroom for toiletries before stepping into the shower. We've had several nasty surprises (missing towels and shampoo bottles, which were taken away and never replaced) under circumstances when calling the reception desk for replacement was very inconvenient. We also found a bottle of cleaning liquid left behind on the night […] stand by the cleaning staff. Read more
    Genuine Expedia guest review
    Response by Sheraton Old San Juan Hotel & Casino Dear guest, Your feedback is very important to us and will be shared with management. We regret that you experienced these inconveniences during your stay. Hope we have the opportunity to make it up to you and deliver on the quality service you are all entitled too.
    Other trip
    Jan 15, 2013
    A Traveller
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    5.0 / 5
    Outstanding
    "Loved it!!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Friendly employees. Quick service. Nice and clean rooms.
    Genuine Hotels.com guest review
    Family trip
    Jan 14, 2013
    Lisa
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Jan 2013
    A Traveller
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    5.0 / 5
    Outstanding
    "Best Hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Not much to tell. Great place with very customer-focused staff.
    Genuine Hotels.com guest review
    4 night romance trip in Jan 2013
    William
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    4.0 / 5
    Excellent
    "Business trip but changed to mini vacation."

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Within walking distance for most all of Old San Quan. Everyone very helpful when needed. Great restaurants all around.
    Genuine Expedia guest review
    Other trip
    Jan 7, 2013
    Billy
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    5.0 / 5
    Outstanding
    "Great Hotel in Old San Juan!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    My wife and I enjoyed a wonderful 10-day stay. The food was excellent as well as the location. The casino was also smoke-free fun.
    Genuine Expedia guest review
    Other trip
    Jan 7, 2013
    A Traveller
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    4.0 / 5
    Excellent
    "great for families and couples"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    Our overall stay at this hotel was great! No complaints, and the closest hotel to everything! Never had to go anywhere else in a taxi, unless you wanted to go to the beach. We even ended up walking back to our hotel from there. Restaurants and drinks are a little pricey at the hotel, and we found our most bang for our buck at Pirillo on Fortaleza Street. […] Will definately go back! We could see the water and cruise ships from our room. Read more
    Genuine Expedia guest review
    Other trip
    Jan 2, 2013
    Kelly
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    3.0 / 5
    Good
    "Embassy suite is a better value."

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      4.0
    Bed was uncomfortable, in house safe broken, toilet plugged, room was not worth the money, breakfast buffet was the same every day, limited menue power outage on one day. Swimming pool a little bigger than a bath tube, cold water.
    Genuine Expedia guest review
    Other trip
    Dec 30, 2012
    Bob & Millie
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    4.0 / 5
    Excellent
    "A good choice."

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    The hotel was a convenient place to stay in Old San Juan, and turned out to have an excellent staff that made our week stay very pleasant.
    Genuine Expedia guest review
    Other trip
    Dec 27, 2012
    A Traveller
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    3.0 / 5
    Good
    "good location, bad condition and service"

    • Cleanliness
      4.0
    • Service
      1.0
    • Comfort
      3.0
    • Condition
      4.0
    The bathroom is very humid and odorous (because of the humidity), we must run out of it asap after take the shower. The front desk staff have bad temperament, whenever I ask for something, they did not response!
    Genuine Expedia guest review
    Other trip
    Dec 26, 2012
    A Traveller
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    4.0 / 5
    Excellent
    "Went for business, felt like a vacation."

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    Great location, local restaurants and shopping everywhere.
    Genuine Expedia guest review
    Other trip
    Dec 21, 2012
    Billy
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    4.0 / 5
    Excellent
    "Very clean!!!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Pro: Very clean room and bath!!! Location in the Old San Juan Cons: No fridge in the room
    Genuine Expedia guest review
    Other trip
    Dec 20, 2012
    A Traveller
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    4.0 / 5
    Excellent
    "a nice place to stay for everyone"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    nice hotel in old san juan, close to many attractions, restaurants, casino right in hotel. Very pleasant staff
    Genuine Expedia guest review
    Other trip
    Dec 17, 2012
    A Traveller
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    5.0 / 5
    Outstanding
    "great for tourist"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Awesome would be the first pick when visiting again excellent food and beautiful casino
    Genuine Expedia guest review
    Other trip
    Dec 17, 2012
    A Traveller
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    4.0 / 5
    Excellent
    "Great location!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Stayed one night. The location is great! Directly across the street from the cruise ship port. It was nice to see the ships coming in and leaving port. There is a CVS a block away. The casino is small, but nice. The rooms too are small, but did the job. The parking was valet only at 24 a night. We were very pleased with our stay here.
    Genuine Hotels.com guest review
    1 night romance trip in Dec 2012
    Mark
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    2.0 / 5
    Fair
    "Not helpful."

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      3.0
    It was ok, just nothing special to brag about. I thought they could be alot freindlier. They must have a special deal with the taxi service because they didn't want us to find out about other transportation like the city bus. They actually told us that we couldn't use the city bus and that we had to take a taxi. We found the bus and it was like $5 compared […] to the taxi price of $40 to get where we were going.... I don't like how they try to force you to do what they want, and not help you do what you want. Read more
    Genuine Expedia guest review
    Other trip
    Dec 17, 2012
    A Traveller
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    3.0 / 5
    Good
    "Not bad if you like Fritos...."

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    The hotel was nice, it was in the middle of everything in Old San Juan which was very nice and convenient. The only problem I had was the order in my room!! it smelled like Fritos :-(
    Genuine Expedia guest review
    Other trip
    Dec 17, 2012
    Robin
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    For tour of Bacardi Factory take the water taxi over. A cab from hotel to factory is $40.00. I still can't believe they ment both ways. Water taxi is $.50pp plus $3.00pp each way. BIG difference.
    Genuine Hotels.com guest review
    4 night trip in Dec 2012
    Ron & Sandy
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    4.0 / 5
    Excellent
    "Recommended for couples, and history hobbyists"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    The negatives would be I was booked for a "deluxe bay view" room, and instead got the "deluxe parking lot view" room, not a drop of water in sight....So recommend anyone just book the standard room. The positives would be the room was super clean....The casino matchplay coupons were great....And the free full course breakfasts were great too....Also, […] can't beat the location. Would still recommend this hotel if you want to stay in OSJ. Read more
    Genuine Expedia guest review
    Other trip
    Dec 14, 2012
    A Traveller
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    5.0 / 5
    Outstanding
    "Super Nice"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    this hotel was great and better than I expected. I would definitely return to this hotel.
    Genuine Expedia guest review
    Other trip
    Dec 12, 2012
    Kim
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    5.0 / 5
    Outstanding
    "overall"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    great location near lots of restaurants in old san juan. cruise ships dock a short distance away. staff is helpful. i have heard that prices really vary. i got a room that included a good buffet breakfast inclusive.
    Genuine Hotels.com guest review
    4 night trip in Dec 2012
    s
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      4.0
    Clean good breakfast ok area not a lot to do but shop
    Genuine Hotels.com guest review
    4 night romance trip in Nov 2012
    A Traveller
    US

    Sheraton Old San Juan Hotel & Casino - San Juan
    3.0 / 5
    Good
    "Great Location"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    This hotel is just okay if you are looking for a "great" hotel experience. When visiting Old San Juan, this is the PERFECT location. You can walk everywhere and it's very convenient. If you are looking for more of a resort, this is not the place you want to stay. Our goal was to walk the streets of Old San Juan, see the sights and visit the bars and […] restaurants. It's a perk that the hotel has a small casino if you enjoy that kind of thing. The rooftop pool is MUCH smaller than it looks online. There are only about 6 chairs up there. Overall, it's great if your focus is to have easy access to an amazing city! Read more
    Genuine Expedia guest review
    Other trip
    Dec 10, 2012
    Kristy
    US
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