Holiday Inn Express Hartford-Downtown - Hartford

Small room. Only one chair for two people. No place to hang wet towels. Breakfast pretty awful. Had to rush to get to breakfast by 10:00. next AMtrak station, which was good.

Genuine Hotels.com guest review

The hotel is directly across from picturesque Bushnell Park and a short walk to good restaurants, bars and the major insurance company offices. However it seems to be on the border of sketchier parts of Hartford. I saw several cop cars with lights flashing on the streets behind the hotel and there was some incident with a cop was asking a guy questions […] in the stairwell just off the breakfast room. They also need to advise the cleaning folks to keep their cleaning carts out of the breakfast room at breakfast time. I'll try the Homewood Suites up the street next time. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Reserved rooms with 2 beds, was forced into a single, then mysterious hotel charges appear on my card, not happy.

Genuine Hotels.com guest review

The inside of the hotel was nice. However, the parking situation stinks. It was an outside lot, with an attendant that was hard to understand, I had to pay $16 on top of the hotel fee. The bathroom of our hotel room was very clean, but when it was designed, someone put the toilet right up against the wall and then put the toilet paper holder right there. […] I couldn't sit up straight while using the toilet, or the roll was in my ribs. Who thought of that? Probably a guy who stands up to pee. Also the hotel is only a half block from an Amtrak station, so I heard trains rumbling at odd times. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

I ENJOYED MY STAY

Genuine Hotels.com guest review

had a great time, I got this room to attend a concert in the area.

Genuine Hotels.com guest review

Great Location, Great view of Bushnel park & easy parking.

Genuine Hotels.com guest review

somewhat rundown. sink and shower drains not working properly, sheets worn out. staff were friendly, hot breakfast was fine. for such a mediocre hotel, the parking should have at least been free (it was $17).

Genuine Hotels.com guest review

The location of this hotel was great. The condition of the hotel was disappointing. It was late in the fall, and most of the time, the lobby was flooded with leaves that had blown in from the street. The bathroom was in great need of updating. The shower drain was always clogged and when showering, we stood in a puddle of water. The toilet needed to […] be flushed twice in order for it to be empty. Read more

Genuine Hotels.com guest review

The hotel stay was fine. It was about what I expected from the chain. The holtel has a strange smell that leans toward over use of carpet cleaner or something.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

It was a typical chain room, had everything I needed. It is in a good location and across the street from a park.

Genuine Hotels.com guest review

Parking was a pain and the room was so moldy we almost couldn't breathe. Book somewhere else.

Genuine Expedia guest review

Comfortable clean room. Only drawback is they charge extra for overnight parking.

Genuine Hotels.com guest review

Room was old and outdated. Lots of stains on furniture and the walls.

Genuine Expedia guest review

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Genuine Hotels.com guest review

The hotel lacks any kind of appeal. My Room was dirty, I was staying next to loud guest in an over crowded room and there was a club next door playing loud music all night

Genuine Hotels.com guest review

Great Comfortable and CLEAN room with a wonderful view of the Capital.

Genuine Expedia guest review

Dry good service orientated staff

Genuine Hotels.com guest review

Room was nice and clean but could use a little refreshing to get it uptodate. Wireless internet was bad. Had to call the front desk several times during my 2 day stay. Even spoke to their internet Tech Support but they did not help. Also, across the lot is a night club. Loud music late at night so ask for a room facing the other way. They also charge […] extra for parking. Read more

Genuine Expedia guest review

Horrible for the price. Online says it comes with fridge and than you walk in and nothing there you go ask for one and they tell you they c Can't because theirs no one to do it what kind of service is that. Parking isn't safe for cars either. I wouldn't go back ever would much rather sleep in my car next time

Genuine Expedia guest review

I enjoyed my stay and I would do it again. It was relaxing and worth thr money.

Genuine Expedia guest review

I came in super tired from a long long day and I couldn't have been more pleased with the lady at the front desk and when I walked into my room. The bed was super comfortable, they had a list of stations right by the tv, the bathroom very clean and was stocked with usuals and more and had excellent fluffy towels, and then I was even able to get some […] work done using the complementary wifi! The only thing that might bother people was the night club next door. You couldn't see anything but you could hear the thump thump of the music. However, this did stop around 1 or 2am so for those who stay up late, not really a problem and for those who this would bother, based on my experience, the front desk would probably have ear plugs for you! Also, the free Star Shuttle stops right around the corner so you can pretty much get anywhere downtown for free. Super awesome experience. I was super pleased. Read more

Genuine Expedia guest review

The front desk is not properly staffed, if at all. I had to wait an unreasonably long time to ask a simple question - oh, and I would have called down instead of appearing in the lobby if my phone had worked. I also couldn't get online, though I was promised free wi-fi. The hotel is pretty run-down overall. If you have another option, I would stay  […] there! Read more

Genuine Hotels.com guest review

Unlike Holiday Inn Express! (e.g. breakfast items were skimpy; no refrigerator in room when advertized; you will pay for parking 'surcharge' was not mentioned when I booked). Will not stay again.

Genuine Hotels.com guest review

location location location,it was close all clubs for our celebration of saint patty's day.....

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The floor in the hallway was getting redone, so there was no carpet. The toilet area was way too tight. Your body was against the toilet paper wall holder. The room did not have a nice fresh scent.

Genuine Expedia guest review

So, I arrive at 8pm and there is a gang tyoe guy in the lobby trying to rent a room with cash. The hotek dies nit take cash and the two people at the desk are reachiing into thier jeans for change. The first room was dirty, the second room had limited working lights. The third room was OK, very small but at least it was clean. The third floor hallway […] had no carpets and it looked like the "renovations" had come to a standstill. The lobby was dirty as well. Needless to say, I would never go back. Read more

Genuine Hotels.com guest review

Room was clean. They were not busy, but I got the sense they put me on a floor under construction anyway. No carpet in the hall. The cost of parking was not known when I booked.

Genuine Expedia guest review

A quick five minute walk to surrounding nightlife. Staff was super friendly. Would definitely stay here again!

Genuine Hotels.com guest review

Lighting so low, hard to read by. Worse, the lighting in the bathroon was so low, couldn't shave.

Genuine Hotels.com guest review

Good Hotel for business stay

Genuine Expedia guest review

When we arrived, the room we entered had no drapes, no telephone and those were diiscovered after we hung up our clothes and put away our drawer items. They changed our room. We did not know that we were only 1 block from our client destination. We asked the desk where the address for our client was. They said they would drive us. They took us on a […] curcuitous drive around Hartford making it seem like we were a mile away. Only after the first day did we learn that one building stood blocking our view from our clients bldg. Read more

Genuine Hotels.com guest review

I enjoyed my stay here. The room was clean, comfortable, and, despite what other reviewers have noted, quiet. I found the staff to be friendly and helpful. The complementary breakfast included biscuits, sausage patties, eggs, bagels, cream cheese, orange juice, cereal, and so forth. Only cons I can note were a used hand towel left in the bathroom - […] housekeeping must have not seen it, and the blowdryer in the bathroom didn't work (the plug looked to be fried) but I had packed my own. I enjoyed being able to walk to restaurants downtown, and appreciated the convenience to the train station, where cabs aplenty can also be found. Read more

Genuine Hotels.com guest review

I can't help but compare it to the Hampton Inn I stayed in recently in downtown Baltimore, and paid approx. the same rate. HIE does not even compare....over-proced, one out of two elevators did not work and was very slow and crowded. Staff somewhat ambivalent. No fresh fruit at bkfst. Was accosted by a fairly aggressive panhandler in first five minutes, […] just outside the hotel. Older hotel that badly needs refurb. Just ok..... Read more

Genuine Hotels.com guest review

I would've switched hotels if I weren't pressed for time. The lobby was not air-conditioned and only one of the two elevators was functional, but even that was horribly slow. I chose to walk up and down 7 flights of a narrow staircase to get to/from my room (I needed the exercise anyway). The lobby's faux marble counter looked like it hadn't been cleaned […] in days (oily finger prints galore). While signing my paperwork, I was praying I brought hand sanitizer. The room cleanliness was a pleasant surprise, but the bathroom was disappointing: a tiny shelf to place your toiletries. The mattress was too firm and "coily" for my taste. There's no free parking unless you're a "Priority Club Member". The tiny lower-level garage is sketchy (and relatively expensive). The membership also gets you a complimentary snack and bottle of water. At night, there's a lot of traffic in the front of the hotel. Read more

Genuine Hotels.com guest review

Not a bad place to stay if you are doing something in the area and are just looking for an affordable place to put your head. The neighborhood was a little sketchy - it is right next to a bus station and there were defintitely some seedy characters around. We had some issues with our bathroom light not turning on - it had a really strange switch, […] I've never seen one like it, and at one point we couldn't get it to turn on at all. Hotel staff was nice enough to give us free parking as a result. Room was clean enough - nothing spectacular but nothing bad either. Read more

Genuine Hotels.com guest review

Allowed me to check in early.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

At the time of the check-in, they did not realize that I was staying at the hotel, so they did not have a key-card ready for my room. My room was located at the bad side of the view, right next to the ice-vendor machine, so every time someone was getting an ice, can hear the rumbling sound of ice falling down. At night, there is a bar located right […] behind the hotel, loud music will kept me up at night. The curtains doesn't move, stuck with the light coming in from the bar. The next day, after coming back from work, none of my key-cards worked. I couldn't get into my room. Had to go back to the front desk, and asked why my card is not working. I think the man at the front-desk did not even check how long I was staying at the hotel, so he only had the key-card valid for the first day. I realized that when he asked when I was checking out. Unprofessional service. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We picked this hotel because it was within walking distance from the Amtrack- it is literally right around the corner. The workers were very friendly and check in was quick. However, the bed was very uncomfortable- I could feel every spring in the bed. We called down for extra pillows and we were informed that they did not have any more. The pillows […] we were given looked they had been through the washing machine too many times- they were crumbly. The pillow cases were marked "firm" and "soft" however, they were all crumbly. The bathroom was very tiny. It had a pedestal sink so it was hard to do my makeup because there wasn't much room to put things. Also, the one outlet was on the opposite side of the room from the mirror (it's a small bathroom, but still the cord was then laying across the room). I don't think this hotel is worth the price. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

It's right across the street from Union Station, where the trains and buses from New York and Boston stop. The self service breakfast provided is of excellent quality. The room was clean. Wi Fi in every room and a small business center equipped with an online computer and printer. Other than the restaurant at Union Station, fhe few downtown restaurants […] are a good walk away. A convenient free shuttle bus is in operation downtown during the day. It's located across the street from the large park that includes the State capital buildings. Overall a very good experience. Read more

Genuine Hotels.com guest review

I stayed at this hotel overnight to take my PE the next day. The staff was very friendly and helpful. my room had a beautiful view of the capital building. The hotel was quiet. The only thing that bothers me is the $13 charge for parking besides that I was happy

Genuine Hotels.com guest review