Dry good service orientated staffGenuine Hotels.com guest review
Room was nice and clean but could use a little refreshing to get it uptodate. Wireless internet was bad. Had to call the front desk several times during my 2 day stay. Even spoke to their internet Tech Support but they did not help. Also, across the lot is a night club. Loud music late at night so ask for a room facing the other way. They also charge […] extra for parking. Read moreGenuine Expedia guest review
Horrible for the price. Online says it comes with fridge and than you walk in and nothing there you go ask for one and they tell you they c Can't because theirs no one to do it what kind of service is that. Parking isn't safe for cars either. I wouldn't go back ever would much rather sleep in my car next timeGenuine Expedia guest review
"Holiday day inn express"
I enjoyed my stay and I would do it again. It was relaxing and worth thr money.Genuine Expedia guest review
I came in super tired from a long long day and I couldn't have been more pleased with the lady at the front desk and when I walked into my room. The bed was super comfortable, they had a list of stations right by the tv, the bathroom very clean and was stocked with usuals and more and had excellent fluffy towels, and then I was even able to get some […] work done using the complementary wifi! The only thing that might bother people was the night club next door. You couldn't see anything but you could hear the thump thump of the music. However, this did stop around 1 or 2am so for those who stay up late, not really a problem and for those who this would bother, based on my experience, the front desk would probably have ear plugs for you! Also, the free Star Shuttle stops right around the corner so you can pretty much get anywhere downtown for free. Super awesome experience. I was super pleased. Read moreGenuine Expedia guest review
"Run down and unprofessional"
The front desk is not properly staffed, if at all. I had to wait an unreasonably long time to ask a simple question - oh, and I would have called down instead of appearing in the lobby if my phone had worked. I also couldn't get online, though I was promised free wi-fi. The hotel is pretty run-down overall. If you have another option, I would stay […] there! Read moreGenuine Hotels.com guest review
Unlike Holiday Inn Express! (e.g. breakfast items were skimpy; no refrigerator in room when advertized; you will pay for parking 'surcharge' was not mentioned when I booked). Will not stay again.Genuine Hotels.com guest review
location location location,it was close all clubs for our celebration of saint patty's day.....Genuine Hotels.com guest review
"Location was nice"
The floor in the hallway was getting redone, so there was no carpet. The toilet area was way too tight. Your body was against the toilet paper wall holder. The room did not have a nice fresh scent.Genuine Expedia guest review
"Holiday Inn Hartford"
So, I arrive at 8pm and there is a gang tyoe guy in the lobby trying to rent a room with cash. The hotek dies nit take cash and the two people at the desk are reachiing into thier jeans for change. The first room was dirty, the second room had limited working lights. The third room was OK, very small but at least it was clean. The third floor hallway […] had no carpets and it looked like the "renovations" had come to a standstill. The lobby was dirty as well. Needless to say, I would never go back. Read moreGenuine Hotels.com guest review
"only in a pinch"
Room was clean. They were not busy, but I got the sense they put me on a floor under construction anyway. No carpet in the hall. The cost of parking was not known when I booked.Genuine Expedia guest review
"Hotel in Hartford - close to nightlife"
A quick five minute walk to surrounding nightlife. Staff was super friendly. Would definitely stay here again!Genuine Hotels.com guest review
Lighting so low, hard to read by. Worse, the lighting in the bathroon was so low, couldn't shave.Genuine Hotels.com guest review
Good Hotel for business stayGenuine Expedia guest review
When we arrived, the room we entered had no drapes, no telephone and those were diiscovered after we hung up our clothes and put away our drawer items. They changed our room. We did not know that we were only 1 block from our client destination. We asked the desk where the address for our client was. They said they would drive us. They took us on a […] curcuitous drive around Hartford making it seem like we were a mile away. Only after the first day did we learn that one building stood blocking our view from our clients bldg. Read moreGenuine Hotels.com guest review
I enjoyed my stay here. The room was clean, comfortable, and, despite what other reviewers have noted, quiet. I found the staff to be friendly and helpful. The complementary breakfast included biscuits, sausage patties, eggs, bagels, cream cheese, orange juice, cereal, and so forth. Only cons I can note were a used hand towel left in the bathroom - […] housekeeping must have not seen it, and the blowdryer in the bathroom didn't work (the plug looked to be fried) but I had packed my own. I enjoyed being able to walk to restaurants downtown, and appreciated the convenience to the train station, where cabs aplenty can also be found. Read moreGenuine Hotels.com guest review
"Holiday Inn Express downtown Hartford, CT."
I can't help but compare it to the Hampton Inn I stayed in recently in downtown Baltimore, and paid approx. the same rate. HIE does not even compare....over-proced, one out of two elevators did not work and was very slow and crowded. Staff somewhat ambivalent. No fresh fruit at bkfst. Was accosted by a fairly aggressive panhandler in first five minutes, […] just outside the hotel. Older hotel that badly needs refurb. Just ok..... Read moreGenuine Hotels.com guest review
"might only be a couple steps up from a cheap motel"
I would've switched hotels if I weren't pressed for time. The lobby was not air-conditioned and only one of the two elevators was functional, but even that was horribly slow. I chose to walk up and down 7 flights of a narrow staircase to get to/from my room (I needed the exercise anyway). The lobby's faux marble counter looked like it hadn't been cleaned […] in days (oily finger prints galore). While signing my paperwork, I was praying I brought hand sanitizer. The room cleanliness was a pleasant surprise, but the bathroom was disappointing: a tiny shelf to place your toiletries. The mattress was too firm and "coily" for my taste. There's no free parking unless you're a "Priority Club Member". The tiny lower-level garage is sketchy (and relatively expensive). The membership also gets you a complimentary snack and bottle of water. At night, there's a lot of traffic in the front of the hotel. Read moreGenuine Hotels.com guest review
"The Holiday Inn Express - Hartford"
Not a bad place to stay if you are doing something in the area and are just looking for an affordable place to put your head. The neighborhood was a little sketchy - it is right next to a bus station and there were defintitely some seedy characters around. We had some issues with our bathroom light not turning on - it had a really strange switch, […] I've never seen one like it, and at one point we couldn't get it to turn on at all. Hotel staff was nice enough to give us free parking as a result. Room was clean enough - nothing spectacular but nothing bad either. Read moreGenuine Hotels.com guest review
Allowed me to check in early.Genuine Hotels.com guest review
"Holiday Inn Express Hartford-Downtown"
At the time of the check-in, they did not realize that I was staying at the hotel, so they did not have a key-card ready for my room. My room was located at the bad side of the view, right next to the ice-vendor machine, so every time someone was getting an ice, can hear the rumbling sound of ice falling down. At night, there is a bar located right […] behind the hotel, loud music will kept me up at night. The curtains doesn't move, stuck with the light coming in from the bar. The next day, after coming back from work, none of my key-cards worked. I couldn't get into my room. Had to go back to the front desk, and asked why my card is not working. I think the man at the front-desk did not even check how long I was staying at the hotel, so he only had the key-card valid for the first day. I realized that when he asked when I was checking out. Unprofessional service. Read moreGenuine Hotels.com guest review
"Great comfortable spot in Downtown Hartford"
I had a pleasant stay at the Holiday Inn Express Downtown Hartford. The rooms are very comfortable and clean, and the staff were very friendly and helpful. It's a great location, and very handy to the Amtrak and Bus station, which is literally a few metres from the hotel. Would definitely recommend to anyone looking for a handily located and comfortable […] spot to stay. Read moreGenuine Expedia guest review
"tres bien situé pour le marathon"
hotel agreable,ambiance familiale,personnel sympathique mais petit dejeuner trop léger.Excellente situation geographique pour le marathon de la ville.Genuine Expedia guest review
good place, I can get money order, food, store easilyGenuine Hotels.com guest review
Excelente. Não tem frescura para entrar ou sair. O estacionamento é fácil, descomplicado, dentro da área do hotel. Café da manhã generoso com um "donuts" do Hotel que é divino. Está bem próximo ao Centro e inserido entre os muitos "pubs" que a Cidade possui. Recomendação TOTAL.Genuine Hotels.com guest review
部屋の臭いが気になりました。 夕食はホテルではとれません。 従って夜，ビールも飲めませんでした。 街中のホテルとはこんなもんですか？Genuine Hotels.com guest review
"Heart in Hartford"
07/17/14 mike_rfiservices traceys landing
The staff were very professional and treated me like one of the family. I felt like I was here last week! Specific recognition to Iyaunna for her very friendly attitude. I come to this area annually and this is my first time here. I wish I had stayed here in the past and will definitely be back here next year. Thanks to the staff for making me so comfortable.
07/17/14 Meggan M Halifax, Canada
We booked this hotel through Hotwire and got a great deal. We had an amazing view of the Capitol building from our room which was great. The room wasn't huge but it was comfy and all we needed. The front desk staff were nice. The breakfast was included and had lots of choices! Only bad comment was there was a lot of hair in and around the shower which was gross but not a huge deal. If you can get a good price this is a great location!
07/14/14 NH_Dave25 Pelham, New Hampshire
We stayed here for a concert at the Meadows (Xfinity Center). While it was a long walk to the show, it was manageable at about 1/2 hour each way. The rooms were rather small and the parking garage was tiny, but the room was clean and comfortable. It was pretty crowded at breakfast and this caused the selection to be pretty limited. We certainly would not have chosen this hotel had there been any available rooms closer to the venue. That being said, there was a beautiful view of the CT statehouse and surrounding park.. Then there was the scary side of this hotel... The people in front of us at check in were handing back a key to the front desk. I overheard - "The room you gave us was a king, we needed a double." The employee banged away at the computer and gave them a new key card. As soon as they boarded the elevator I heard... "On-no, I think I made a mistake!" Sure enough, a minute later the couple returned to report that the room they were given was actually occupied. "Good thing they weren't doing anything when we barged in." the woman stated. We found this level of mistake a bit shocking, so as we opened our room I told my wife I would hang the do not disturb sign right away. The people across the hall were leaving their room and must have heard me and stopped. "Did they give you a key to an occupied room too? The first room they gave us had open suitcases on the bed!" they told us. These were not the same people in front of us at check-in! I'm not sure how many keys they handed out to occupied rooms that night, but we were far from impressed and made sure to hide our valuables when we went out and use the chain when we went to bed. I would have to assume this was a new...flustered employee losing their mind on a very busy night, but that's still unacceptable.
"Best Feature = Located near Amtrak train station."
07/13/14 RailfanMotels New York City, New York
I chose this hotel because it was located next to the Amtrak's Hartford train station. Don't misinterpret the word train thinking noise. There is no noise from the railroad, rooms do not face the tracks directly anyway. The line is only used by Amtrak every couple of hours, but nothing overnight! The hotel is a fair sized building, older in construction, but well kept. The parking lot is kind of tight, but parking didn't seem to be an issue for our friends that drove. The hotel is centered in an area with several restaurants & clubs. My arrival was a Friday night and the club goers were partying it up. The nearby sidewalks were populated by a younger crowd who looked like they were enjoying their time in the clubs a bit too much. Police were keeping an eye on things which made me wonder if something bad was going on, or is this a normal Friday night in Hartford. Anyway, everything went well during my stay. The room was very quiet and I had a wonderful view of the CT State Capitol. The room was kind of small for a Holiday Inn brand property, the bathroom was very small. But the room was nice, well kept and furnished in current HIE decor. The hotel offers breakfast which I passed on (didn't even check it out). Would I stay here again? Yes, You bet! Anytime I can avoid New York City rush hour traffic by taking a train, walking across the street to the hotel, count me in!
"Super friendly staff, very clean room, great linens"
06/29/14 kyle6beth Cranston, Rhode Island
From the moment we stepped into the lobby my daughter and I felt welcomed and comfortable. Lisa at the front desk was so friendly and fun, and willing to do anything to make our stay a pleasant experience. The bed linens are great, and the room was very comfortable, The complimentary breakfast in the morning was just right, with more friendly staffers ready to help us! The view of the park across the street was very pretty. I would definitely stay here again. Thanks, Lisa!
"Central Location, Average Hotel"
06/27/14 FlyGuy47 Saint Paul, Minnesota
This HI Express is centrally located in downtown Hartford, just across the street from the park grounds in front of the state capitol. Rooms on the park side of the hotel have a nice view of the building and the park. Other than location, this is a fairly average place, though basically functional. My room was pretty small with a few things lacking - bathroom fixtures cracked, tub drain that was disconnected, no bedside lamp on one side of the bed, no chair to sit in other than the desk chair, etc. The $180 price tag is on the high side for a hotel like this, but I suppose you're paying for location. On the "plus" side, it did have a fridge and a microwave, though I never found a store close by where you could buy anything to refrigerate or heat up. Breakfast was the standard HI Express fare - prefabricated eggs, sausage, pastries, cereal - but they hadn't run out of anything so it was better than many. One other thing... it's a $45 taxi ride (plus tip) from Bradley Airport. On two occasions (both when I called the hotel before my trip and when I checked in), I asked about alternative transportation. They said taxi was the only way to go. After my stay, I learned that the city bus runs hourly from the airport to/from Union Station, which is right across the street from this hotel. You have to deal with your own luggage on/off the bus, but you can't beat the cost... $1.50. Somebody at this hotel should be telling potential guests about that; it's an advantage for them and it's not even listed on their website!
"What a view"
06/25/14 bettysmate SUSSEX, ENGLAND
We stopped here for two nights on our way up to Boston. It is a typical City Centre Hotel but parking is available on the premises at a charge. Free WiFi was good. My rason for choosing this hotel was the view of the Capitol building from the upper rooms. (ask for a room at the front facing the Park) The staff were extremely friendly and helpful. The breakfast was as usual for a Holiday Inn and coffee was available in the breakfast area most of the day. All in all I was satisfied with everything and the Capitol was a bonus. Get a tour if you can, it is a magnificent building.
"A Very Good Stay!""
06/02/14 Susanne M Jim Thorpe, Pennsylvania
I stayed here for one night this past weekend and was very impressed. I was greeted by Lisa at the front desk and she was welcoming and very informative. My room was spacious and very clean with many amenities. It was so quiet and what a treat it was to have a view of the beautiful park surrounding the state capital building. I was in Hartford for a concert with the symphony orchestra and Gerard at the front desk tried his best to get me a cab. After a thirty minute wait, he suggested I walk a block and try for one in front of Union Station. Thanks to him, I made it to the concert on time. I will definitely stay here the next time I'm in Hartford!
"Great location but hotel is old"
05/07/14 twill504 Oakland, California
I stayed here for business since my usual spots in downtown Hartford, the Marriott or the Hilton were sold out. First the good - hotel is located in a good spot to walk to restaurants, train station, park is across the street and good for an evening jog. Also, the front desk staff is friendly and pretty helpful. Now for the bad - this place is OLD and in desperate need of an upgrade. Carpets in the room are ripped and dirty looking, bathrooms have the dormitory style toilets, and the linens have seen better days. The upside of my room was the view of Bushnell park and the capital, but the flipside was that I could hear traffic (buses etc) all night. The floors are also thin, sounded like the people above me were river dancing over my head. The fitness center was okay for me, 2 treadmills, 1 bike, and an elliptical that didn't seem to work, as well as free weights. I didn't try the breakfast but it had the basic options - cereal, yogurt, eggs, bacon. All in all there are better options in downtown Hartford, but you will pay for them. If this place would renovate like most of the other HIE I have stayed at it would be great.
"Disappointed with this hotel"
04/15/14 traser2001 Marlboro, New Jersey
This is an older Holiday Inn Express. I was checked into a accessible room although I am a Platinum member and has no disabilities. The Internet connection does not work with my company VPN, so I was not able to get any work done. This has never happened to me on 4 years of global travel using this VPN. The room had a bit of musty smell and the carpets look old and not too clean. The heat system it analog and very loud that you can not be on the phone or hear the TV. An older place that I am surprised is still a Holiday Inn Express. The only positive was the friendly check in.
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