All hotels in Honolulu, Hawaii, United States of America
1 room, 2 adults
You can collect Welcome Rewards® nights here444 Niu Street, Honolulu, HI, 96815, United States of America, ‏‎800-491-6126
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2.9 / 5Fair

Score breakdown (from 345 reviews)

Average rating for:

  • Cleanliness
    3.0
  • Service
    3.2
  • Comfort
    2.8
  • Condition
    2.5
  • Neighborhood
    3.5
3.0 / 5Good
"Good for the price"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
We stayed here for one night as our entire stay was not available at the resort we stayed at the other nights. For the price, this hotel was decent. No frills but it was clean, safe, staff was friendly and helpful, parking was $20 for the day, location was near shopping, the beach, etc. If you're on a budget and need a decent, clean, friendly place to stay, this is a good choice. It was pretty quiet too - didn't hear the neighboring people but then again, we didn't spend too much time in the room as we were out enjoying Oahu.
Genuine Hotels.com guest review
1 night trip with friends Jul 5, 2014
Vic
US
3.0 / 5Good
"Pretty good for the price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
I wish I had spent a little more to stay somewhere else, but overall no complaints. They advertise as a discount hotel, and that's exactly what it is.
Genuine Expedia guest review
Other trip Jul 14, 2014
A Traveler
US
3.0 / 5Good
"Procedure for parking sucks"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    2.0
Won't let you park your car because they want you to check in first. They said park my car on the side and walk to the front desk. My plan was to park my car first. Then go to front desk and check in. When ever I decided I needed my car I would show them my room key and pay for parking at that time. My point to the whole story is this. I don't want a hassle going into any parking structure because once you enter my car is trapped. So what's the point in paying for parking in advance. It's just a pain in the a_ _ _. Won't be staying here again.
Genuine Hotels.com guest review
1 night trip Jun 15, 2014
A Traveler
US
2.0 / 5Fair
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
Well, we only stayed for one night. The pool is pretty nice but that's it. The beds are very uncomfortable and the rooms were not really clean. We would not go there again even if the price is good.
Genuine Expedia guest review
Other trip Jun 19, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel, lovely staff"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Enjoyed my two night stay at the Hawaiian Monarch Hotel. It's not terribly close to beaches but was convenient and the staff was most helpful.
Genuine Expedia guest review
Other trip Jun 11, 2014
A Traveler
US
1.0 / 5Poor
"Needs major updating"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
Not much on the positive side except large pool deck. The beds were uncomfortable. Old peeling paint, mildew etc. It is part hotel and part residence where people rent monthly. Signs for us to take out our own garbage to 4th floor, also no ice machine available for entire hotel. The elevators are slow, no a/c and get hot, stuffy and very stinky. There are no noise barriers, can hear everything in hall, other rooms and even the emergency vehicles and we were over 20 stories up. Would not recommend.
Genuine Hotels.com guest review
7 night family trip May 23, 2014
K
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Booked for a company trip to do some work in the area. It was well located close to downtown and was overall a nice hotel.
Genuine Expedia guest review
Other trip Jun 3, 2014
A Traveler
US
1.0 / 5Poor
"Last Resort"
  • Cleanliness
    1.0
  • Service
    5.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    4.0
People who worked there were nice. Ok if you need a cheap hotel. Lamp shades were bent and stained and blinds were broken.
Genuine Hotels.com guest review
2 night trip May 23, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
this is in appropriate what you get is what I say or you survey is tainted and useless learn how to do your research with out distorting the results
Genuine Expedia guest review
Other trip May 27, 2014
Dr Jay
US
1.0 / 5Poor
"Rundown, shabby, and not too clean"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
You get what you pay for, and you didn't pay much here. The Monarch is threadbare even for a budget hotel. I doubt that any major renovation or repair have been done since the 1970's. Furniture and TV are very old and need to be replaced. The air conditioning is a small, very old, noisy wall unit that had two temperatures--warm and warmer. Both the room and the bathroom could have been cleaner. The hotel staff was either very helpful ( the gentleman who checked us in) to miserable (the woman who checked us out). The hotel is in a good location. If you are going to Honolulu, spend the extra money and upgrade to a better hotel. You won't be sorry.
Genuine Expedia guest review
Other trip May 26, 2014
PW
US
3.0 / 5Good
"The receptionist was not very friendly."
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
When we arrived at the hotel we had to wait for the receptionist to come to the front desk. We couldn't see a bell to ring. When she finally got there, the receptionist looked like we woke her up and was very business like but not friendly at all.
Genuine Expedia guest review
Other trip May 25, 2014
A Traveler
US
3.0 / 5Good
"Nice"
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
People were very pleasant, hotel is pretty old. I like the overall impression. Nice area, Waikiki Is great!
Genuine Expedia guest review
Other trip May 22, 2014
JkNaka
US
1.0 / 5Poor
"Hotel from HELL"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
First five minutes in our first so called suite, we experienced a roach. After that the rest was history. Thank God we did not spend much time in our room. We only slept there at night. Very small rooms, terrible bathrooms, Hotel needs a major over haul.
Genuine Expedia guest review
Other trip May 18, 2014
Byron
US
1.0 / 5Poor
"Hotel Rudestaff"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    2.0
Hotel staff very rude ! Especially when they know u booked thru "hotels.com" !
Genuine Hotels.com guest review
9 night business trip Apr 29, 2014
A.Baclaan
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
The hotel is old and outdated. This property needs some serious upgrades to the rooms. The staff is nice, parking is through a third-party, which cost $20 a day. A common complaint of all guests is that the key cards constantly do not work, even among the condo residents. The thing that made hotel room okay is that it has a microwave, coffee maker, and mini fridge.
Genuine Hotels.com guest review
7 night trip Apr 25, 2014
Todd
US
5.0 / 5Outstanding
"Great location, great staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
This hotel gives you a lot for your money. If you are going to complain about how old the hotel is, or lack of fancy-schmancy amenities, then don't stay here. If you are going to complain about the dingy curtains, old carpet or the beds, don't stay here. But, if you want a clean, comfortable hotel with a pool, great views, wonderful staff, and a fantastic location to Ala Moana, shopping, Waikiki, the beach, and the Hilton Hawaiian Hotel, then stay here. I loved the location and the staff was really friendly and helpful. They even helped me get a picture of the Ala Wai canal with Diamond Head in the background. This hotel is old, but you can't beat the service and location.
Genuine Hotels.com guest review
2 night trip Apr 26, 2014
Mtngirl
US
1.0 / 5Poor
"Low-budget roach motel"
  • Cleanliness
    1.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Terrible experience at the hotel not clean at all for one it was very dated the staff was very nice but the hotel room was roach motel at it's best.... Never recommend this place to anyone.... I stay in hostels and this was terrible
Genuine Expedia guest review
Other trip Apr 22, 2014
Cincy
US
2.0 / 5Fair
"Great location. 10 minutes from airport no traffic"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Pros: Decent cheap hotel. Good pool/ jaquizzi. Cute restaurant downstairs. Great location, 10 min from HNL airport no traffic. 2 min from nearest gas station. 5 min drive from mall/ Waikiki beach/ zoo Cons: Parking is expensive $20/ 24 hours. And the housekeeper didn't come by. Customer service is ok, don't take things personal. Thin walls.
Genuine Expedia guest review
Other trip Apr 20, 2014
A Traveler
US
2.0 / 5Fair
"Extra basic"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
O.k. To use as a budget base, not to spend time here
Genuine Expedia guest review
Other trip Apr 14, 2014
mary
US
3.0 / 5Good
"Good for relaxing"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
This place was nice. Its ok if you just want to get away, to someplace inexpensive. The only thibg about the rooms was that its hard and the mini fridge was on the ground (could have at least put it on a table).
Genuine Expedia guest review
Other trip Apr 14, 2014
Dani
US
2.0 / 5Fair
"I WILL NEVER RECOMMEND THIS PLACE!"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
I thought it was a very convenient stay for only one night. But it is NOT A PLACE TO STAY ANY LONGER than that. NOT MY CUP OF TEA AT ALL...
Genuine Expedia guest review
Other trip Apr 12, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
We were very pleased with the hotel for the cost, less than $100 per night and firm beds, very clean, ten minutes from the beaches and helpful staff. We'll stay there again.
Genuine Hotels.com guest review
7 night trip Apr 1, 2014
Jim and Edna Woods
US
1.0 / 5Poor
"Terrible"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Floors were filthy bathroom was filthy. Will never go back. We did not feel comfortable good thing is we only stayed one night.
Genuine Expedia guest review
Other trip Apr 10, 2014
A Traveler
US
3.0 / 5Good
"Custumer Service"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Front Office - Service - Help totally rude. No eye contact whatsoever when asked any questions. She should not be there she doesn't completely answer you the proper way completely rude & no manners. It would have been better if they have the maid in the front office to welcome you. There's no ALOHA welcome. Definitely would not come back.
Genuine Expedia guest review
Other trip Apr 8, 2014
A Traveler
US
1.0 / 5Poor
"Horrible"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
The hotel is like an old run down apartment building, everything was dirty and/or broken. The $20/daily parking fee is also ridiculous.
Genuine Hotels.com guest review
1 night trip Mar 29, 2014
Jen
US
3.0 / 5Good
"Close to the exit of Waikiki"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    5.0
Surrounding area was the best part of staying at this hotel. A parking fee that you have to pay in cash/not part of the hotel was inconvenient. The room was comparable to a motel, not a hotel. It is a tall building, so the view was nice.
Genuine Hotels.com guest review
2 night business trip Mar 12, 2014
Armando
US
3.0 / 5Good
"4 walls and a bed"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
That's all this place was, a bed and 4 walls. Motel 6 is better than this place. Stained greasy looking floors that haven't been vacuumed, yellow stained tub, squeaky stiff bed, windows that don't open, closed caption tv, no useable outlets, alternating hot/cold water, and obstructing furniture. That's just in the room alone. My first visit to the island and I was really disappointed in the outside alone. A rundown place with little to offer, for a few $$ more stay place better. They shutdown the water at 9am for repairs, I couldn't get an early check-in and that's after I had to call 4 different times.Wifi was a charge in the room, but not in the lobby. The lobby was 3 chairs in front of the desk that were always filled with residents. The hallways were permeated from the restaurant cooking below(some bad/good smells). No soap for purchase in the laundry area, I had to go to the pharmacy down the block, which conveniently had a Laundromat next door. The only plus was the Laundromat in the hotel had credit card washing/drying machines, so no need to get coins, but the Laundromat next to the pharmacy was cheaper 1.25/2.75 at the hotel.I could only find to 2 good outlets to use,1 behind the bed after moving it and the other in the bathroom.There hairdryer was a joke, I could blow harder than that thing. Sirens were a constant alarm clock. My next stay I will spend the extra $$ and stay at a better place. It worked, and the staff was friendly but just not worth it for the price.
Genuine Expedia guest review
Other trip Mar 18, 2014
Ande
US
2.0 / 5Fair
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
Omg,,,needs a facelift!
Genuine Hotels.com guest review
6 night family trip Mar 7, 2014
Walker
US
4.0 / 5Excellent
"close to everything"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
This hotel is not a five star place but it is comfortable and close to all the sites. I went to see my boyfriend in the army for three days and the hotel was perfect.
Genuine Expedia guest review
Other trip Mar 6, 2014
kim
US
2.0 / 5Fair
"JUST A PLACE TO SLEEP"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    2.0
THIS PROPERTY IS AND HAS BEEN TIRED AND IN NEED OF A VAST REMODEL/REJUVENATION. A BROCHURE IN YOUR LOBBY REFERRED US TO AN ABSOLUTE DIVE BAR THAT DID NOT EVEN SERVE FOOD, AND THE ON-SITE BAR WAS BEYOND GHETTO. HAVING SAID THAT, THE STAFF WAS HELPFUL AND VERY VERY KIND.
Genuine Hotels.com guest review
1 night trip Feb 28, 2014
A Traveler
US
3.0 / 5Good
"Convenient location"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Overall, the hotel was clean; however, the lobby/hallways had a smoky smell. The room was clean and comfortable enough. The hotel location is very convenient for downtown Honolulu, but noisy as outside noises such as ambulances, police cars were louder than expected.
Genuine Hotels.com guest review
1 night trip Feb 22, 2014
A Traveler
US
1.0 / 5Poor
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    3.0
Scary. Run.
Genuine Hotels.com guest review
3 night trip Feb 17, 2014
A Traveler
US
3.0 / 5Good
"Nice hotel near the beach and shopping street"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The only regret is that the hotel is not known well, because some bus driver do not know it.
Genuine Expedia guest review
Other trip Feb 9, 2014
Anita
US
2.0 / 5Fair
"Never again"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
It as in a loud noisy area, room smelled bad and very cramped
Genuine Expedia guest review
Other trip Feb 9, 2014
A Traveler
US
1.0 / 5Poor
"This is not a hotel"
  • Cleanliness
    1.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
This is an older condiminium facility that has about 40 rooms that are rented out. There is a desk facility that provides check-in and additional towels if needed. The facility is divided with separate elevators for the condiminiums and the extra rooms. Most rooms on the "Hotel" side are rented by the month to long term visitors or people employed or looking for work in wakiki at greatly reduced rates. The room was small but satisfactory. the furniture was old but acceptable if you are not in the room a lot. The room was FILTHY. There were dust bunnies in the corner; the ceiling was covered with dust that would become dislodged and drop on the bed when the window airconditioner cycled on. The floor needed vacuuming and the carpet was soiled. This was reported to the front desk and nothing was done to correct any of the issues. I do no know if there is a full time housekeeping staff because no one ever responded though I asked at different times of the day and evening. I do not believe the carpet was vacuumed anytime during our four day stay. The beds were not remade on two of the four days. Unfortunately, I had prepaid Expedia and the Monarch had their money so there was no reason for the facility to be responsive. There was no option but to stay or incur additional expense.
Genuine Expedia guest review
Other trip Feb 8, 2014
Dena
US
4.0 / 5Excellent
"Close to many places, garage is right here"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Quite good, but without WIFI in the room. Отстаньте от меня :)
Genuine Expedia guest review
Other trip Feb 6, 2014
Dmitry
US
1.0 / 5Poor
"disappointing"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
not in a very good area of waikiki altho you can walk to anyplace from hotel Hotel is VERY dated, needs new everything. They give you coffee for only 1 day, here you are in land of Kona coffee and this cheap hotel doesn't provide coffee. TV remote went out one nite, needed new batteries, none at front desk, if you could find someone at front desk, could help. Only thing I could say about this hotel was that it was cheap. Guess the old adage, you get what you pay for applies here. Fortunately, I only slept there, as my family was staying at another place, close to beach and I spent most of my time with them.
Genuine Expedia guest review
Other trip Feb 3, 2014
A Traveler
US
1.0 / 5Poor
"old hotel terrible not recommend"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
terrible not recommend at all
Genuine Expedia guest review
Other trip Jan 12, 2014
A Traveler
US
1.0 / 5Poor
"Rude staff/not nice at all/"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Rude/not nice we left had to get another hotel nice way to ruin my kids day spending all day trying to get another hotel
Genuine Expedia guest review
Other trip Jan 8, 2014
tracy
US
3.0 / 5Good
"funky, but adequate"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
it was a great location to get around and the front desk service was awesome, as well as the view from the roof. Drawbacks: noisy traffice all night, lamps glued to the tables ( really?) and a room safe with no bottom, that was not attacjed to anything.Fair price.
Genuine Hotels.com guest review
1 night trip Dec 5, 2013
sheridan
US
4.0 / 5Excellent
"quick & easy check in and check out!"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
I had a good stay with my boyfriend! definitely coming soon!
Genuine Expedia guest review
Other trip Dec 26, 2013
TS_AsianDolly
US
3.0 / 5Good
"Close to Downtown Waikiki"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Pros - Room was clean. Room condition was ok. Bed was clean. Good view. Had all necessary equipment in room. Cons - Not enough towels. Key card to elevator and room gave me tough time. Very difficult to operate. Shower knob was not working properly.
Genuine Hotels.com guest review
1 night trip Dec 21, 2013
Rahul
US
3.0 / 5Good
"Convenience place"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
I like the location! and there are lots of restaurants nearby.
Genuine Hotels.com guest review
1 night romance trip Jul 15, 2013
A Traveler
US
3.0 / 5Good
"Good for who's on a budget!"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
The location was great, but the service was horrible, with the exception of Clifford! He's a great guy, and always made me feel welcome every time I walked by him :) The other front desk agents are the worst people I have ever seen working in the industry! I work in the industry, and you don't need a fancy hotel to make it an incredible stay! The staff does! They clearly do not care for their jobs! I waited once for over 15 min while they were too busy in the back talking about "business," and I also had to ask to remind housekeeping to change my sheets, because they would mark the rooms as cleaned when in reality they were never cleaned!
Genuine Hotels.com guest review
10 night business trip Oct 24, 2013
Mariela
US
4.0 / 5Excellent
"Know what you're paying for."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Lets start with the obvious: Hawaii isn't cheap. Waikiki area is even more an example of it. This hotel with its good location is on the lower price end than most hotels so take that into account. No, you won't be created with a lei or find exquisite chocolates during your turndown service. However, think of this as the aloha motel 6 and your expectations will be met. The location is great with a short walk to eats, buses, car rental, hop on and off tour, the fireworks and the beach. It's a safe neighborhood and while the building needs updating (paint, get rid of carpet and get tile ) it is still clean and comfortable. We had room 2008 which had a great view of the canal and diamond head. I'd recommend this hotel to anyone who wants a cheap hotel and a good location. If you want superfriendly service, new amenities, and all that stuff, you'll be disappointed tho.
Genuine Hotels.com guest review
3 night trip Oct 25, 2013
Josh
US
1.0 / 5Poor
"More like a bad motel 6"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Dirty carpet. Loud exhaust fan. Shower curtain too small this is for starters. Photo online matches a Sheraton. Got a motel 6
Genuine Expedia guest review
Other trip Oct 17, 2013
A Traveler
US
2.0 / 5Fair
"Only needed hotel for a few hours"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
Good enough to crash between cruise and flight home. Desk clerk very nice. Extremely tight room. Would not be happy if staying any length of time. Should have booked closer to airport or taken the shuttle. Cost us $45 for a taxi.
Genuine Expedia guest review
Other trip Oct 14, 2013
Rita
US
2.0 / 5Fair
"Not really a hotel"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
when a high-rise has 50 hotel rooms and 350 + condo units it is not really set up to be a hotel - at least not this building. Awful bed; sheets as thin as anything and n in-windwo A/C that could not cool the room properly. When I asked about ice, I was told the machine broke a while ago and has not been replaced - you have to take a cup and go down the the bar and ask nicely for some....really. I know I wasn't spending Ritz Carlton prices but this was shabbier than a motel 6. Very disappointing
Genuine Expedia guest review
Other trip Sep 28, 2013
Victor
US
3.0 / 5Good
"Key card issues"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    2.0
  • Neighborhood
    5.0
Other than the key card readers in the elevators and your room door the hotel was very nice. Having to insert the key as many as 40 times before it actually worked was a pain. Invest some money and fix the readers or whatever is not working.
Genuine Hotels.com guest review
3 night trip Sep 13, 2013
Denny B
US
1.0 / 5Poor
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    3.0
Hawaii is beautiful ,but when we open our hotel room we can't not believed it ,was almost like a jail room ,the bed was so small the mattress so old and duty carpet! we refused to take the room and start looking for another hotel room, the manager gave us a different room little bid better, but; not much! loved the view!
Genuine Hotels.com guest review
13 night trip Aug 28, 2013
A Traveler
US
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