"Enjoyable Stay, Great Customer Service"
On a one-night stay in London, we chose to stay at the Windermere Hotel. From the start, our experience was great. When we arrived (they allowed a late arrival) we were assisted by the front desk attendant. He provided us with a small map of the area and sites close to the hotel and also a larger map of the greater area of London, both of which proved […] to be very helpful. Our room was very clean and comfortable. Breakfast the next morning was one of the best that we had while in Europe. The staff was very helpful in providing us with what we wanted/needed. Also, because check out was at 11am and we were not leaving London until later on that night, they offered to store our luggage at no additional cost for as long as we needed so that we could go enjoy the sites of London. We would definitely stay here again and recommend this hotel to any and everyone. Read moreGenuine Hotels.com guest review
"best hotel of the trip!"
We stayed here on the last day of our trip. We were tired of travelling and lugging suitcases and had an unpleasant hotel on the prior leg of our trip. When we got to the Windermere, it was like finding an oasis in the desert. We were very pleased with every aspect of our stay, although we only stayed one night.Genuine Hotels.com guest review
"Solid and much as advertised"
Helpful staff, rooms not quite like the pictures but nice and clean. Tight bathroom but good and workable, not completely clean. Great breakfast as well as warm ala carte choicesGenuine Hotels.com guest review
"Convenient and Comfortable"
The Windermere was convenient to many of a London-tourist's must-see sights - Buckingham Palace, the London Eye, Parliment and Westminster Abbey are all within walking distance, as are Trafalgar Square and the National Gallery - and to Victoria Rail, Coach, and Underground Stations. The staff was pleasant and professional. Breakfast was very good and […] evening meals in cafe downstairs were good, as well. The facility is clean and comfortable. Read moreGenuine Hotels.com guest review
"great hotel... a little bit excentred"
very quiet very nice team very good english breakfast includedGenuine Expedia guest review
Our room was quite small, which is to be expected in any big city. Our "double" bed felt more like a 3/4; we had to exercise great care when turning over so as not to fall! On the other hand, the staff were extremely helpful and went out of their way to make sure that we understood all of our options, from the Underground to the best way to get to Heathrow. […] The location was terrific. Despite being so close to busy Victoria Station, it was very quiet on our street. Many excellent restaurants within a short walk. Read moreGenuine Expedia guest review
"Helpful staff, clean, comfortable"
I've never met such an accommodating staff at a hotel. I was traveling with my elderly mother and they were very helpful with her needs. I was very comfortable as well. The staff was available to recommend restaurants, offer directions, and were overall extremely professional. I especially liked the availability of a restaurant on site and the late […] hours for dining. I will recommend to anyone looking for a good, centrally located hotel. Read moreGenuine Expedia guest review
"Great place to stay in London"
The Windermere is a very nice, small hotel with a friendly, helpful staff on duty 24/7. Our room and ensuite were both bigger than we expected them to be, and decorated beautifully. It's only a five-minute brisk walk to Victoria Station, which lets you connect with all the major city-center sights by tube. The staff recommended some nice places to eat […] in the area. Hot breakfast menu is a little limited (no pancakes or waffles), but the food is good and service is fine. Recommend as a good choice for a family vacation or a romantic getaway. Read moreGenuine Hotels.com guest review
"Quiet secure location in central London"
No complaints except we were first told the wrong password for the wifi. It would be nice if a small fridge was in the room. Excellent breakfast and nice family hosts. There is a small newsstand store one block away where you can buy a few snacks, etc. Also a pub nearby. Other restaurants near Victoria station, a five-minute walk away.Genuine Hotels.com guest review
"Convenient and clean"
A good value in a handy location. Service was good.Genuine Hotels.com guest review
"Great Place to Stay When Visiting London"
Great bed & breakfast. Close to all the activities in central LondonGenuine Expedia guest review
"Nice London Hotel"
Great hotel, good location. Nice breakfast. This is a family owned hotel and it felt very comfortable. We were offered all kinds of help in finding locations in London and they offered free luggage storage.Genuine Expedia guest review
This is a lovely little hotel. The breakfast was great. The room was small, but cute and clean. There is no air conditioning. Fortunately we didn't need it this trip but in the future might. The staff was very helpful in finding good places for us to eat. The location is hard to find from Victoria Station. Overall we were happy with it.Genuine Hotels.com guest review
"Stayed for Olympics"
Good hotel. Staff friendly. Breakfast each morning. All around great stay for olympicsGenuine Hotels.com guest review
"Charming and Well-Kept"
Perfect location! Off the beaten path, but so accessible to all things London! I was there for the Olympics and sight seeing so I didn't think that I really cared about quality of the hotel. But, once I was there, the Windermere actually turned out to be a pleasant surprise!Genuine Expedia guest review
"Small London hotel in residential neighborhood"
We were in a family room but it was really, really tiny! Barely enough room to move around to get to the (tiny) bathroom with 3 large suitcases in the way. Just be prepared for a BIG DIFFERENCE between what you get in a 4 star hotel in America and what you get in Europe. Pluses are that the breakfast was very substantial and everything was very clean. […] Staff also very helpful. The hotel was in a really great location for getting around London. Close to Victoria station with restaurants nearby. It just seemed overpriced for what we got, but I guess that is because of our exchange rate: Everything in London was just SO EXPENSIVE from the price of restaurant meals, souvenirs and admissions to various attractions. I never thought I would have to pay to see a church (Westminster Abbey and St. Paul's Cathedral)! But all government-sponsored museums are free...go figure! Read moreGenuine Expedia guest review
"Fabulous in Every Way"
Loved it, especially loved the helpful, warm staff and how clean everything was. The breakfast was delicious and plentiful and the location was very good. The rooms are small but it is Europe so I expected that and you can't avoid some stairs even with the new elevator but I would come again and recommend it to anyone!Genuine Expedia guest review
"Close to Victoria Station"
Every staff member was friendly and helpful. Breakfast menu was excellent.Genuine Hotels.com guest review
"Close to so much in London!"
My husband and I enjoyed our stay at the Windermere Hotel. It is a quaint and lovely inn with warm and pleasant service. We were visiting our daughter who was on a study abroad program. We would love to visit London again and we would easily stay at The Windermere Hotel. My favorite moment: We had to leave the hotel early to get to Heathrow for an early […] morning flight and the morning receptionist made sure a continental breakfast with fresh coffee was ready! What a treat! We highly recommend The Windermere! Read moreGenuine Hotels.com guest review
"Small but friendly"
This hotel is in the Westminster District, but is quite a long walk to Victoria tube station. The personel were friendly and helpful and the breakfast was very nice. We also enjoyed dinner one evening in their small resturant. The room itself was very small with a tiny bathroom and a very uneven floor. One day it was cool and rainy but they had already […] turned off the heating system, so we warmed up with some hot tea. Our room was on the third floor and although there was an elevator we still had to climb down 4 steps and then up another 4 steps to get to our room after taking the elevator to 3rd. Rather challenging carrying our luggage. Read moreGenuine Expedia guest review
"Homey and quaint"
Hotel was more of a bed and breakfast. Location was great. Short walk to the tube and we found a few neighborhood restaurants that we liked. Front desk staff was superb! Very helpful and extremely pleasant. Room was very cramped for 3 adults but then I am used to American hotels. Loved the big bath towels but would have liked to have smaller face towels […] too. They need a new dishwasher. Flatware always looked dirty and spotted. Wouldn't recommend this for summer. We stayed there during a warm spell and there an was only an electric fan in the room. NO air conditioning. Read moreGenuine Expedia guest review
"Delightful two days in London"
We arrived at 8:00 AM and left our bags with the hotel staff while we explored london until our 3:00 PM check-in time. Hotel staff were all very helpful. The included breakfast was quite good, a buffet selection plus eggs, sausage and bacon cooked to order. Our room was a larger room with a king bed, plenty of space and a very nice modern bathroom with […] shower. In room coffe/tea service was provided. Our room faced the street, but was very quiet. We will use this hotel again on our next trip to London. Read moreGenuine Expedia guest review
"great place to stay"
Great location, helpful staff and lovely accommodationsGenuine Expedia guest review
"Windermere Hotel - Comfort and convenience"
The Windermere Hotel is very old but well maintained. The room was clean and comfortable. The bathroom was a bit small. The hotel staff was friendly and helpful. We enjoyed our stay. The hotel is located within walking distance to the Victoria underground station.Genuine Hotels.com guest review
"A First Time to London Impression"
We arrived to a friendly greeting and accommodating attitude, and were made to feel welcomed and valued. All staff were helpful and went out of their way to make us feel comfortable. They were available with useful information regarding the city, its highlights and the best ways to get around, including a convenient way to get to the airport when not […] going by tube or rail. The location is ideal for out-of-towners; near to Victoria Station and convenient to neighborhood shops, markets, restaurants and pubs. The room was a bit smaller than I like (a la Europe), but was clean and well maintained for an older building. The building and the neighborhood have lots of character. Overall, a great value for a mid-budget traveler: location, friendly staff and ambience. Read moreGenuine Expedia guest review
"Convenient and Welcoming"
The Windemere Hotel near Victoria Station is a gem. The owners/staff are personable and helpful. They are gracious hosts rather than impersonal employees. The rooms are clean and well maintained. The breakfast choices ready one for an active day with many sights within easy walking distance or via public transportation from Victoria Station. We also […] had a lovely dinner and enjoyed chatting with our chef. We'll be staying here again. Read moreGenuine Hotels.com guest review
The owners and staff were excellent. The breakfast was excellent. The hotel rooms are small and narrow. A bit difficult but..if that doesn't bother you, go for it.Genuine Hotels.com guest review
The management and staff were excellent and most attentive. The location if wonderful and easy for transportation or walking. Best elevator we have found in a small European hotel. On Thanksgiving the restaurant offered a special Thanksgiving meal which was delightful. Would absolutely recommend.Genuine Expedia guest review
"This is no 4 star hotel, maybe a 2 star"
We can not recommend this hotel as highly as recommended by hotels.com. The room was so small that it was impossible to find enough room to open 2 suitcases. The sink was in the bedroom next to the entry door which opened to the main hallway giving no privacy. The bathroom is so small you literally do not have enough room to walk in front of the toilet […] to get in the shower (total area including shower floor is 3X5 feet). The Victoria station is the closest tube and is over 1/2 mile away and takes 15 minutes to walk to, but is in a quiet and safe neighborhood. The best attributes of the Windermere were the front desk is manned by a very helpful and friendly staff 24 hours a day and the included breakfast was very good. This hotel is for the individual who likes a quaint, dainty and off the beaten track B&B. Read moreGenuine Hotels.com guest review
"Nice staff good location"
The location, safe neighborhood andd it was very close to the Victoria station for getting around England. I was pleased with the cleanliness of the room and the quality of food in the dining room. It was nice to have a continental breakfast each morning as well. I would recommend the hotel to others.Genuine Hotels.com guest review
"Nice place to stay."
The hotel and rooms are small. The rooms are clean and the staff is polite and helpful. The location is great, less than ten minute walk to Victoria station. Also close enough to walk to other attractions (e.g. Buckingham Palace).Genuine Hotels.com guest review
LOCATION WAS PERFECT, RIGHT BEHIND VICTORIA STATION.....STAFF WAS FRIENDLY AND HELPFUL......FREE USE OF INTERNET AND ALL NITE ROOM SERVICE....WOULD HIGHLY RECOMMEND THIS HOTEL AND WOULD STAY THERE AGAIN.....Genuine Hotels.com guest review
"Perfect and central"
A short walk from Victoria station in a calm Westminster neighborhood. Breakfast was good, free wifi in lobby and in downstairs lounge, staff was very knowledgeable and helpful. About 5 nice pubs, a grocery market, Indian Mediterranean Mexican Thai and Pub food all in short walking distance.Genuine Expedia guest review
The young man at the desk was most helpful in getting us tickets to the Buckingham Palace saving us a long line when we reached there. He also helped us book our aisle seats on the airplane 24 hours before flying which was wonderful. The breakfast was very good and varied menu. We enjoyed our stay.Genuine Hotels.com guest review
"The perfect place to saty!"
Everything good said about this hotel is true: staff is friendly and ready to help you , the room was exactly what was advertised, clean , cosy , beautiful , and with a modern bathroom. Breakfast was a pleasure each morning , with regular buffet or full english breakfast , or yet another choice of toast with egg and smoked salmon on it ( my favorite […] ! ) , croissant and pan au chocolat , confiture , juice... an excellent start to a day full of walking for shopping and sightseeing ! The hotel is about 10 to 15 minutes walk to Victoria Station and 2 Apollo Teathers ( "Wicked" and "Billy Elliot") and streets are safe to walk late hours of the night , coming back from night shows... Whenever I go to London , this will be the place for me to stay!!! Read moreGenuine Expedia guest review
"I found a new home"
Crisp soft white bed sheets and pristine bathroom with skylight gave me the feeling of being in a luxurious home. The staff made me feel safe and secure, always available and always informative and helpful. The surrounding local houses had me feeling as if I were part of the community. The Windermere staff obviously takes pride in their hotel. At breakfast […] we were greeted with a smile and wonderful hot and cold food served as if we lived down the block at Buckingham Palace. We said a lot of sad farewell's when we left but know that we will be back and when we do I'm sure that we will be greeted as if we were returning family. A wonderful first visit to London and much of it due to the Windermere Hotel. Thanks everyone for all you did. We look forward to our return. Read moreGenuine Expedia guest review
We greatly enjoyed our stay at the Windemere in large part due to the more than helpful front desk personnel. They went out of their way to be helpful and accommodating. The hotel is conveniently located to several historical sites and is within walking distance of several restarurants. We would stay there again in a heartbeat. Many thanks to the outstanding […] front desk personnel. Read moreGenuine Hotels.com guest review
"Windermere Hotel London"
The hotel is in a convenient, central location, a few blocks from Victoria Station. Very quiet neighborhood. The front desk staff was friendly and helpful. Our room was clean and quiet. There is a new lift, but we only used it when taking our luggage up and down at the beginning & end of our stay. Complimentary breakfast was very good - good value too. […] The waitstaff were attentive and friendly. The Pimlico Restaurant in the hotel is open for dinner. We ate there twice and both times it was good. Overall a very nice experience. Read moreGenuine Hotels.com guest review
"Nice Hotel with Wonderful Staff"
Booked the Windmere for location and was very impressed with spaciousness of room and the breakfast. The hotel has 20 roooms and this lent the small town type atmosphere to the hotel---no loud noises in the halls or crowded common areas. Staff always ready to help. Would stay here again. Really enjoyed the breakfast. Hotel had computer to use and lent […] me a converter for my USA gadgets. Read moreGenuine Hotels.com guest review
The staff was most courteous and willing to help. Our standard double room was small but adequate. The evening restaurant service is staffed by a most wonderful young man from Algeria, who cooked any menu item to perfection with excellent presentation. Breakfast was fine, waitresses taking orders for hot breakfast while cold buffet was also available. […] Best coffee we had either breakfast or late evening. Sticky Pudding dessert was "to die for!" The hotel is in the middle of renovations; the owner finally got approval for a "lift", which was not yet inspected for use -- and we were on the third floor! However, we walked and climbed off all the excellent hotel food and pub fare while we were there. Our room was newly redone with new private 3/4 bath, so everything was sparkling clean. Yes, Yes, Yes, we would go back, but not next year when prices will be doubled or tripled for the Olympics and the Queen's Diamond Jubilee. Read moreGenuine Expedia guest review
"Royal Wedding Week"
The location was perfect, close to Victoria Station, Buckingham Palace, etc. It is a very nice botique hotel, only 20 rooms, in a good neighborhood. The staff is friendly and helpful. The breakfast was pretty mundane with no variation, but plentiful. We found the free internet access one of it's best features, During our stay they were installing a […] "lift" so during the day it was quite noisy, but they tried to keep the disruption to a minimun. We would stay there again. Read moreGenuine Expedia guest review
"Fairly nice hotel and location"
We picked the hotel because it was not too far from Victoria Station, and that worked very well. It was about a half mile which we could do easily with a small wheeled suitcase. The hotel is under construction from about 8 am to 4 pm but it did not really bother us. The restaurant is good for hot English breakfasts, but we did not try it at night since […] we were out until 8 pm or later. London was unusually warm in April while we were there so the room was hot at night and we did not want to hear street noise at night. Like many hotels their bed covering is one thickness which was too thick for a warm night. The owner/manager was very helpful. The wifi was good only near the office and in the restaurant. Read moreGenuine Expedia guest review
"Windermere in London is worth a stay"
For my first time ever in London, the Windermere proved to be quite fine accommodations. We were upgraded to what is probably a large room upon check-in with a very decent bathroom (after hearing stories of small or non-existent ones). The room was rather warm with no visible thermastat but that was not too much of an inconvenience. The staff was very […] polite and helpful. The English Breakfst,included, was very good with quite a bit of a variety. The hotel is fairly close in walking distance to Victoria Station and a little further walk to Westminster Abbey and the Parliament Buildings so the location was good. I would definitely stay here again. Read moreGenuine Hotels.com guest review
"A superb and friendly value!"
Excellent value. Clean and comfortable, friendly and helpful. Convenient to public transit, plenty of restaurants/pubs, safe and enjoyable walking. Not far from Sloane Square or the Tate; Victoria Station only a few blocks away. Delightful breakfast. We'd most definitely stay there again.Genuine Expedia guest review
The hotel is more a Hostel than 3 star - no elevator, tiny rooms, very small bathroom showers - Taxi had a hard time even finding it - The staff try but this is not a 3 star hotel - maybe a 2 - 1 facial tissue stuffed in the top of box - floors needed vaccuming, lousy internet connection - Positives, They did refund my stay - Thank you!Genuine Expedia guest review
"Fantastic Service - Lovely hotel"
Very friendly and helpful staff, the rooms were quite small but the price and location was great. The breakfast was very nice - I would definitely stay again.Genuine Hotels.com guest review
Good clean hotel well situated all the staff were helpful and charming.Genuine Hotels.com guest review
Comfortable room and very nice breakfast.Genuine Hotels.com guest review
This has been the best hotel in london we've stayed in so far. I would definetly recomend it to family and friendsGenuine Hotels.com guest review
"Nice, but expensive"
The room was smart and spacious, although it did have a very small television. The hotel is small, but in a very convenient location, especially for the train and bus station. The only comment, is that it was quite expensive for a small hotel.Genuine Hotels.com guest review
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