Great location. Friendly employees. Will book again.Genuine Hotels.com guest review
Only negative was no fridge in room and room service food needs improvementGenuine Hotels.com guest review
there was no refrigerator in the room, and the room keys stopped working at one point so security had to come let us inGenuine Hotels.com guest review
Response by Crowne Plaza Hotel New Orleans French Quarter Thank you for taking the time to share your thoughts with us. Refrigerators are not a standard amenity in our rooms due to our eco program. Quantities are limited and based on availability at time of check in. I am sorry to hear that your room key was not working, but I am glad to know that Security was able to get you into your room. We certainly hope that you will return and give us the opportunity to meet your every expectation.
"Will never stay here again"
First let me start by saying we went for my daughters 7th birthday. We weren't allowed to check in until after 4 so we had to wait in the lobby with a 7 month old and 7 year old after driving 4 hours. The pool was closed also. That night the people in the room next to us were so loud at 12:30 am I called to front desk to ask someone to speak to them. […] I was told they were calling security. This continued until 4:30am when again I called down to front desk and was told again security would be called, was hung on and she was very rude and again nothing was done. I finally had to go over and ask them to quite down (which they gladly did). Then when checking out and waiting for valet we had to wait for 45 minutes in the pouring rain with a 7 month old sick child. Very disappointing and have stayed in many hotels in New Orleans bc we go there at least 6 times a year. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Hotel New Orleans French Quarter Thank you for letting us know about your recent experience. We are truly sorry to hear of your disappointment and please know that your loyalty means a great deal to us. Your experience is totally unacceptable to us and I will send your comments to our Directors of Front Office Operations and Security for immediate review. Regarding the valet wait, our location is a great asset, but can also present a challenge for our valet staff when the roads surrounding the property are busy. We hope that you will reconsider and give us the chance to better serve you on your next visit to New Orleans.
Wonderful location, accommodating staff. Overall: great!Genuine Hotels.com guest review
"Good time at the Crowne Plaza"
My friend and I stayed at the Crowne Plaza from 8-21-14 through 8-24-14. We chose it because of the great location and good price. Reading other reviews had me a little worried, but we were very comfortable and pleased with the hotel. It is an older property and the wallpaper in our room was a little shabby, but the room was clean and the beds were […] comfortable. We did not have a good view, but our room was probably quieter than those overlooking Canal St. We loved the location and the front desk was very helpful with directions and suggestions. We also had an excellent, albeit expensive, meal in the attached restaurant. We would definitely stay at the Crowne Plaza in New Orleans again. Read moreGenuine Hotels.com guest review
Great hotel and locationGenuine Hotels.com guest review
The hotel location was great and staff was very nice. Check in line kinda long and never could get anyone to fix our toilet.Genuine Hotels.com guest review
"Won't be back"
Service front desk terribleGenuine Hotels.com guest review
Response by Crowne Plaza Hotel New Orleans French Quarter Thank you for taking the time to provide us with your review. We focus on delivering the type of service that makes you want to come back and tell your friends about us. Unfortunately, without having specifics about your Front Desk experience, I am at a lost in finding out exactly what went so wrong. Your loyalty means a great deal to us and I sincerely hope you can give us another opportunity to provide you with the type of service you deserve.
Nice hotel. Perfect location- corner of Canal and Bourbon Streets. One minor complaint - no mini fridge in the room.Genuine Hotels.com guest review
"In the middle of everything"
This Hotel is great. It's right on Bourbon street. Lot's of good restaurants in the area. The AC is weird. It has a sensor and only works if there are people in the room that move around. When you leave for a couple of hours and come back the room will be hot. At night when you sleep it also does not work. Weird system!!Genuine Hotels.com guest review
"A Hot Summer Night"
Will stay there again. Enjoyed the pool and gym and of course close to all the action.Genuine Hotels.com guest review
WonderfulGenuine Hotels.com guest review
Perfectly located, and a fantastic hotel!Genuine Hotels.com guest review
The only negative would be the amount of time it takes to get your car from the valet. Great hotel and friendly staff.Genuine Hotels.com guest review
"Always room for improvement!"
I enjoyed this hotel but there are a few things the place could do to improve their ratings. For starters, would it kill the hotel to spend a few dollars to upgrade the furniture in the lobby??? The lobby is beautiful and the bar right off the lobby looks very luxurious, but the furniture looks like it came straight out of a thrift shop. No, I've actually […] seen better furniture in thrift shops. At least the furniture in thrift shops look clean. My hotel room was clean. My biggest complaint about the room is the lack of ventilation in the bathroom. After you take a shower the place steams up and the bathroom becomes unbearable until it clears up. I searched all over for a fan switch but could not locate one. The ancient coffee maker in the bathroom is a joke and need to be phased out. The mirror inside the bedroom needed replacement, as it appeared dull and old. And we kept hearing a weird loud noise coming from the bathroom. I went in to see what the noise was and it was clear the noise was the shower running in the room next door. During the night I could hear doors slamming and loud voices outside in the hallway, but what do you expect in New Orleans. Check-in and check-out was smooth. Yes, I'd stay in this hotel again. Read moreGenuine Hotels.com guest review
One of the best hotels to stay in new Orleans steps off bourbon and not too far from the casino really clean and the wait staff was super friendly love the room will stay there next time I'm over thereGenuine Hotels.com guest review
Hotel was conveniently located, quiet when sleeping and except for the hair in corner of bathroom was a nice weekend stay.Genuine Hotels.com guest review
Although this is a four star hour the maintenance is that of a two star hotel. I had to change rooms 3 times because of mold in the shower and ceiling. This should not be....the bathroom is a critical part of your accomodations!! Kudos to the staff, they are excellent and the location superb..Genuine Hotels.com guest review
Room has melded smell. Sink needs fresh layer of caulking.Genuine Hotels.com guest review
The hotel is nice looking and conveniently located on the French Quarter. That being said, there were a few problems along the way. 1) The only parking is VALET. You must park on the street immediately in front of the hotel - in traffic and you'll pay $30 per day. 2) There's no coffee in the lobby. You have to go to a restaurant of settle for the coffee […] in room. 3) The biggest mix-up was getting a pull out / trundle bed for the room. They REFUSE to provide one in a 2 queen room (fire code?) but will provide one (if available) in a smaller more cramped room. Good luck making that work! We found most of the hotel staff was polite and professional. Read moreGenuine Hotels.com guest review
The hotel was great. The only reason for me not giving a perfect score is, after leaving my car with valet, I heard my car screech and saw it fish tale as the valet peeled out into traffic in my carGenuine Hotels.com guest review
Have stayed here on many occasions. The location is good and you can walk to everything or hop on the streetcar. The rooms are always clean and comfortable. Unfortunately parking is a nightmare so I don't use the service anymore. Check in can be very long process on the weekends depending o the time of day.Genuine Hotels.com guest review
"Okay hotel but tons of fees and taxes"
Hotel was okay. Lobby was beautiful, room was small and needs updates. Bartenders not friendly, made a Long Island without Coke? They were annoyed when bar was full at 10:30 and they wanted to close. Our first trip to New Orleans, will stay at another hotel next time. Very expensive with taxes and the hotel service fees added to the bill.Genuine Hotels.com guest review
Response by Crowne Plaza Hotel New Orleans French Quarter Thank you for taking the time to share your comments with us. I am very sorry to hear that you did not have a pleasant bar experience. The bar is not owned or operated by the hotel, but I will share your comments with the restaurant’s general manager. Regarding the hotel service fees, these are standard taxes that you will pay at any New Orleans hotel. We do have room updates planned for the near future and it is our sincere hope that you will return to give us the opportunity to meet your every expectation.
"hotel was in a good location"
The staff was friendly and nice. it was a group of eight ladies. we had several problem with our rooms. one room the air was not working and my friends had to change rooms. our rooms were not cleaned and something was stolen out of my room. the manager Kim was great in trying to take care of me they said i would have a credit on my room but at this […] time 3 days later i don't have a credit on my credit card. i had to call for clean glasses and tissue for my room. i don't think this is a 4 star hotel Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Hotel New Orleans French Quarter Angela, Thank you for taking time out of your busy schedule to provide us with such great feedback as well as choosing the Astor Crowne Plaza for your recent visit to New Orleans. We are concerned that you are missing item(s) from your room as this may have been placed in the laundry and easily recovered and returned. I do apologize for the shortcoming in getting your room serviced to your expectations and will utilize your feedback to help insure this gets corrected as this is not the norm nor the type of service our guests receive. Thank you again for your feedback and I can assure you we will do everything we can from our end to locate your items.
The hotel was great! Its in the perfect location!Genuine Hotels.com guest review
"Nice hotel, but slow service"
The hotel was nice, but the room I was given was quite narrow (barely wider than the bed!) and the front desk staff were slow and unhelpful.Genuine Hotels.com guest review
Response by Crowne Plaza Hotel New Orleans French Quarter Thank you for taking the time to review our hotel. Your feedback is being forwarded to our Front Office Director to ensure that they improve the front desk service provided to our guests. Room size can vary depending on the location of the room. However, I am sorry that you were not pleased with your room and hopefully you were able to move into a room more suitable to your expectations. Again, thank you very much and we hope to better serve you at some point in the near future.
It was nice no problems at all. Room was very nice had a great view. Would highly recommend. Wish we could have stayed longer.Genuine Hotels.com guest review
Great hotel and great location right at the start of bourbon street. Service was the only thing that dropped it down to 4 stars. Housekeeping didn't come to our room by 3pm. We called for new towels that never came, opened the door, & strangely a housekeeper's cart was down the hall so we got towels off of that. With that said I would stay again.Genuine Hotels.com guest review
"Great Place to Stay"
Comfortable rooms, clean, close to everything in the quarter.Genuine Hotels.com guest review
We enjoyed our visit in New Orleans, the hotel, staff, etc. were great! It was very clean and top notch. The only downfall was the area, which I'm not a fan of but it was still an overall good experience! I would recommend this hotel to anyone searching for somewhere good to stay.Genuine Hotels.com guest review
During check in I didnt plan on being charged $200 more.. although it was put back a few days laterGenuine Hotels.com guest review
Response by Crowne Plaza Hotel New Orleans French Quarter Thank you for taking the time to share your thoughts with us. I cannot express how disappointed I am to know that this charge was not fully explained to you in advance. At check-in, your credit card is authorized for an additional $50.00 per night to cover any incidentals. If a debit card is used it will display as a pending transaction for 2-7 business days, depending on your bank's policies. If no additional charges are incurred during your visit the hold then falls off back into your available funds. Again, I do apologize if we did not clearly communicate this to you but am happy to see the issue has been resolved.
"A Travel Tip - Call before booking"
The Astor Crowne Plaza is in a great location for a quick trip to N.O. It is close to everything French Quarter, and right at the Canal St and St Charles St streetcar lines if you want to get to other parts of the city. We didn't have a car, so parking wasn’t an issue. The room was spacious and comfortable. There were some very minor problems like a […] broken stopper in the tub. The hotel has a small bar, and a nice restaurant accessible from Bourbon St. Our room had a great view of Canal St. Here is my general travel tip: before you book online, call the hotel directly. Ask what conventions they are hosting. Ask if any facilities will be unavailable during your stay. Ask if they are under renovation. Here's why. When we checked in, we found out the hotel was hosting a swingers convention. I expect a little bit of crazy, like the Red Dress Run that was also going on, but I wasn't expecting THAT. The swingers had the pool booked for a private party, so we could not use it. Management did listen to our concerns, but there was not a whole lot they could do. They pre-arranged for pool facilities at other hotels, but we did not want to walk to another hotel. Any hotel could have any kind of private party scheduled that could prevent you from using some facilities, from a wedding on up. Despite our experience we would stay here again because it was comfortable, reasonably priced, had good amenities, great location, and courteous and helpful staff. Read moreGenuine Hotels.com guest review
The staff wasn't helpful ... Rented a king size got 2 queen ... Told us if we went through hotels.com it was only a preference not a guarantee ... Plumbing problems ... Room was hot! The location was awesome if you are there for bourbon street loved the locationGenuine Hotels.com guest review
Response by Crowne Plaza Hotel New Orleans French Quarter Thank you for taking the time to provide us with your feedback. I am sorry that we did not fully meet your expectations. Even though we strive very hard to meet the needs of our guests, bed type cannot be guaranteed, but is based upon availability at the time of check in. We do always do our best to honor requests though. We do have room upgrades planned for the near future which will take care of the maintenance issues you experienced. I am so glad to hear that you enjoyed our awesome location. Please come back and let us wow you!
"Nice stay, but...."
The hotel stay was great except for the 48 minute wait to check in. We arrived around 11 am and was put on a call back list if a room became available before the 4pm check in time. Dropped bags off with bell services and went on a walk down bourbon street. No cal,l so we got back to the hotel at 4:10 and got in a VERY LONG LINE. There were only two […] clerks working, with my wife and two kids in tow I'm thank full I had an iPad with at&t service for netflicks cause WiFi was unavailable. Literally took 48 minutes in line. Not happy because it delayed our entire evening. Other than that huge waste of time the rest of the stay was great, the cleark that checked us out the next morning was helpful, and knew about the long lines, said it was common. Even though the valet was $38 it was well worth it. Read moreGenuine Hotels.com guest review
The (2) things that could use improvement were actually checking in because there were two lines that were quite long and it seemed to take forever to get someone checked in and the bathrooms could use an update. Other than that, our stay was quite enjoyable!!!!! Would absolutely stay here again!!!!Genuine Hotels.com guest review
Very good location. I would difinitely come back just for that reason.Genuine Hotels.com guest review
Response by Crowne Plaza Hotel New Orleans French Quarter Thank you very much for your comments. We are pleased to hear you enjoyed our location in the center of New Orleans. We certainly look forward to the opportunity to welcome you back!
"Great place, easy access, prime location"
Another great stay here. I've stayed here quite a few times and it never disappoints.Genuine Hotels.com guest review
"Right off Bourbon"
I didn't get to make this trip, had to reschuedule, but have stayed with them multiple times in the last year. They are always helpful, invariably cheerful and knowledgeable about the area. They are actually two hotels, the one side has more modern and larger rooms, but to me, lacks the charm of the European hotel rooms on the other, older side. Whichever […] you are given, do go down and enjoy the Oyster Bar. Excellent all the way. I'll be seeing them later this week. Yay! Read moreGenuine Hotels.com guest review
Very poorly managed. Hotel was clean and housekeepers were great. Hour wait to check in. Line of approximately 30 people waiting to check in and only two people at front desk. We had two rooms reserved and at 5 pm neither was ready until almost 6. The next day our room was not cleaned when we returned back at 5:30 so we just swapped out our towels with […] the housekeeper. several things didn't work, coffee maker, hair dryer and while they brought us new ones, they didn't work either. The housekeepers did work very hard and were there late into the evening. Problem is definitely management. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Hotel New Orleans French Quarter Thank you for taking the time to post your comments. Please accept our apology that your check-in process was not a positive experience. Your comments will be sent to the Front Office Manager to ensure consistency across all times of day. I am sending your feedback to our Chief Engineer regarding the non-working coffee maker and hair dryer so we can get them replaced immediately. We hope you will consider staying with us at some point in the future to see our changes in action. Again, thank you very much for your valuable feedback.
"Nice hotel in the middle of everything"
The Crown is right on the side of Bourbon Street. Very convenient to the places most people want to go. The staff was friendly, rooms are clean, the paint in the bathroom ceiling was peeling and my tub faucet leak. It's right in the center of shops, clubs, nightlife and restaurants. I will stay here again next time I visit.Genuine Hotels.com guest review
"Not What we expected"
We had reservations for 3 rooms with 2 queen beds per room. When we arrived we were told one of the rooms had only a King bed. The clerk informed us the Hotel was full. The Clerk promised a roll away bed would be brought to our room. We went to dinner and when we returned around 10:00 PM there was no roll away bed. There was not even room for another […] piece of furniture in the room. To make matters worse the toilette would not flush. I called the desk and informed them. We had to sleep three adults in one bed. The next day we were given another room. This room had 2 queen beds. The commode flushed. However the bathtub faucet leaked and the shower curtain rod was dangling. I would not stay in this hotel again. I will never go to New Orleans again either. The town stinks. Perverts are roaming the streets. People are constantly begging for money on the sidewalks. People are sleeping on sidewalk outside our hotel. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Hotel New Orleans French Quarter We very much appreciate your feedback and thank you for sharing it with us. Please accept our apologies that we were not able to provide you with the accommodations that you expected. We strive very hard to meet the needs of our guests. Unfortunately, it is out of our control what the guests might encounter outside of the hotel. Our security staff works diligently to ensure your safety at all times while you are in the hotel. Additionally, we have some have room updates planned which will eliminate the type of maintenance issues that you encountered. Thank you again for your comments. It is our sincere hope that you will give the City of New Orleans and our hotel another opportunity to provide you with the kind of experience that you deserve.
On the corner of Canal & Bourbon, doesn't get more "Nawlins" than this. Be prepared for valet parking only, with a daily rate above $25.Genuine Hotels.com guest review
"perfect location depending on your preferences"
if you want to be near bourbon st it is the perfect location as the hotel is on the corner of canal and bourbon. it is a beautiful elegant hotel. transportation around the city is easily accessible. if you want to stay near the river, you need to walk 10 to 15 minutes or take public transportation. in all a great place to stay and the concierge (frederico) […] was excellent and a big help in setting up tours. Read moreGenuine Hotels.com guest review
Rooms were very clean, the price of the hotel was very reasonable. Location was great.Genuine Hotels.com guest review
Very nice hotel in a great location. The only negative thing is the we had to wait in line for almost 45 minutes in order to check-in. Apparently that is normal for this hotel. Other than that everything was very pleasent.Genuine Hotels.com guest review
Me and my family stayed here for two nights. The cleaning service wasn't that good, the hotel is a little bit old but it has a nice lobby. I didn't like the valet parking service they take too long so , you should call them 15 Mns before. Its location is one of the best! Overall it was a great experience.Genuine Hotels.com guest review
Great all around. The staff was nice but it was obvious that it was hard for them to be nice and that was strange.Genuine Hotels.com guest review
The Hotel is very nice, the staff friendly. It was a very good experience for a really fair price.Genuine Hotels.com guest review
Good stay at the Crown Plaza which is centrally or conveniently located to Bourbon Street. The street cars are in front of the Hotel and easy to use. All of the hotel staff were professional, courteous, and helpful. As for parking, we found out through a staff member that there is cheaper parking than the valet service out front during check-in. There […] is a secure parking garage on the back side of the hotel. Just drive to the back and the attendant will park your car in a secure location as oppose to three blocks down the street offered by the valet service outside the Crown Plaza. Read moreGenuine Hotels.com guest review
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