Rooms were very clean, the price of the hotel was very reasonable. Location was great.Genuine Hotels.com guest review
Very nice hotel in a great location. The only negative thing is the we had to wait in line for almost 45 minutes in order to check-in. Apparently that is normal for this hotel. Other than that everything was very pleasent.Genuine Hotels.com guest review
Me and my family stayed here for two nights. The cleaning service wasn't that good, the hotel is a little bit old but it has a nice lobby. I didn't like the valet parking service they take too long so , you should call them 15 Mns before. Its location is one of the best! Overall it was a great experience.Genuine Hotels.com guest review
Great all around. The staff was nice but it was obvious that it was hard for them to be nice and that was strange.Genuine Hotels.com guest review
The Hotel is very nice, the staff friendly. It was a very good experience for a really fair price.Genuine Hotels.com guest review
Good stay at the Crown Plaza which is centrally or conveniently located to Bourbon Street. The street cars are in front of the Hotel and easy to use. All of the hotel staff were professional, courteous, and helpful. As for parking, we found out through a staff member that there is cheaper parking than the valet service out front during check-in. There […] is a secure parking garage on the back side of the hotel. Just drive to the back and the attendant will park your car in a secure location as oppose to three blocks down the street offered by the valet service outside the Crown Plaza. Read moreGenuine Hotels.com guest review
"could be better"
We stayed on the seventh floor, the view was horrible. Our window was faced out to the air conditioners on the rooftop. No city/street view what so ever. We noticed a few sugar ants in the bathroom corners and a couple on the phone in the room. Initially the sink in bathroom wasn't draining, it was “stuck”. Just a few little inconveniences I felt could […] have been avoided if quality control was done. Location was great, hotel backs up to the start of Bourbon street. Keep in mind this hotel wanted a "grant" (can't use $$ for review) a day to valet your car, they do not offer free parking. Closest parking garage was a couple blocks away. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Hotel New Orleans French Quarter Thank you very much for sharing your comments with us. Please accept our apologies in that your guestroom did not meet your or our expected standards. Your comments have been passed on to the appropriate departments for immediate action. Regarding the view, as with any property, we cannot offer a view from all of our guestrooms. Please know that we do our very best to accommodate the needs of our guests. Again, to address your issues with the parking, as stated on our website, we only have valet parking which is operated by a 3rd party. I apologize you found the rates too high. Thank you again for your feedback and I hope that you return so that we can better meet your expectations.
"Service was just not there"
We check in at 5 pm. Waited 20 minutes in street to valet car. Car lines just were not moving. Check in was great. I'm handicapped in a cart on oxygen. Room was great, but did not have a tv remote. Called down three times. Finally at 10:45 I ride down to front desk and complained. Soon after a lady knocks on the door when a remote. No entertainment […] in my room all evening. Checking out was a nightmare getting a bell hop and the car. Waited 30 minutes on the sidewalk. We stay there often. This trip was no good at all. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Hotel New Orleans French Quarter We kindly thank you for taking the time to provide us with your feedback and your continued loyalty. Please accept our apologies that certain aspects of your stay were not satisfactory. Our location on the corner of Canal and Bourbon is a great asset, but can also present challenges for our valet staff. Our valet staff strives very hard to provide the very best possible service under the circumstances. Also, I am sorry that you had to wait for the remote to your TV to be replaced. It is not acceptable and I apologize sincerely. We are very grateful for your feedback and hope that you return to see how we have acted upon your feedback.
The best part is the location to bourbon street, the worse thing is their service. They treat you as if you aren't actually there and when you ask for soemthing then they treat you as if you're the scum of the earth.....and you're paying for a room there.Genuine Hotels.com guest review
My stay in the Crowne Plaza was great!!Genuine Hotels.com guest review
Everyone was very nice. Service was great!Genuine Hotels.com guest review
"Great location and amenities"
Would highly reccomend!Genuine Hotels.com guest review
Outstanding Hotel Great location Super service Nice restaurantGenuine Hotels.com guest review
"Not as advertised"
Hotel advertised balcony rooms, pool and Bourbon street views. I wish I could attach the photo of my room view; it was a rotting, rusty parking garage and collapsed roof. The pool was very, very small and closed at 9 PM. There was not a balcony from the room,but there was a public balcony. Location was close to the "action". Valet was a nightmare, but […] the valet parking attendants were friendly, helpful and patient. Stay if your main interest is location and not accommodations. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Hotel New Orleans French Quarter We kindly thank you for taking the time to provide us with your feedback. Please accept our apologies that certain aspects of your stay was not what you expected. Just to ensure that we are not erroneously advertising hotel amenities, I checked our web site and we do not advertise balcony rooms. In fact, our property does not have balcony rooms. As you correctly stated, we do have a public balcony that faces out on world-famous Bourbon Street. As with any property, not all rooms offer the same or best view. Based on availability, we always do our very best to accommodate the needs of our guests. Regarding the valet issues, our location on the corner of Bourbon and Canal is a great asset, but can also present a challenge for our valet staff. As you noted, our valet team strives very hard to attend to each guest. We hope that you will come back and give us the chance to better serve you. Thank you again for your feedback.
Need an area just for valetingGenuine Hotels.com guest review
"Nearly perfect stay"
We went for a few days to experience New Orleans and couldn't have been happier with the hotel. The location absolutely can not be beat. At the corner of Bourbon and Canal so right in the middle of everything and right at the stops for all the trolley routes.Genuine Hotels.com guest review
Great location. Hallways were a little noisy at night.Genuine Hotels.com guest review
"family vacation 2014"
Nice hotel, great location, friendly staff, and excellent hotel restaurant. Cons- the pool is tiny, valet parking is not covered, in the street, slow, and expensive.Genuine Hotels.com guest review
Very heplful & friendly stallGenuine Hotels.com guest review
It was a great stay for the time period I stayed...the room was very neat and cleanGenuine Hotels.com guest review
Maid service skipped room and it was overall badGenuine Hotels.com guest review
Room# 1240 did not have a coffee pot-I requested it twice and never received one. wash clothes were not left in the room, had to chase down the cleaning lady to get some. both days. The overall stay was great. We loved the location. Will more than likely stay there again.Genuine Hotels.com guest review
"Great location - Solid Hotel"
Overall the stay was good. No major problems. The rooms were generally clean but a little dated. It took some time to check in and check out, as there was a bit of a line and not enough front desk personnel. Probably not a hotel for people that are sticklers about little details, but definitely fine for the easy-going traveler. Would stay here again […] and in a great location. Read moreGenuine Hotels.com guest review
"Had a Blast"
Love love the location. The hotel is just a few steps away onto Bourbon Street. The valet parking was fab and the bellboy was friendly and checking in was great. We checked in left our bags in the room and did not return into 2am in the morning. The hotel is gorgeous and the lobby is to die for. We didn't move the car until check out time. The room […] safe was a plus. We will definitely stay again! Read moreGenuine Hotels.com guest review
This hotel is not worthy of a 4 star rating. The front desk people were distracted and not incredibly friendly and the valet service is inefficient given the volume of cars coming in and out coupled with lack of space to perform their duties. Rooms were satisfactory but nothing special. However, if you are coming to New Orleans to party on Bourbon Street […] there is no better hotel. You walk out the side door onto Bourbon, and the nearest bar is mere feet away. When you're done, stumble back, and stop in at the 24hr Crystals for some cheap late night eats. Location makes this hotel worth it--everything else is just OK. Read moreGenuine Hotels.com guest review
"Best on bourbon street"
Great one night stay!!! Great room right next to bourbon st!!!Genuine Hotels.com guest review
There was no shampoo or condutioner in the bathroomGenuine Hotels.com guest review
Response by Crowne Plaza Hotel New Orleans French Quarter Thank you for sharing your comments. We very much appreciate your feedback. Please accept our apology that our standard guest amenities were not provided for your room. I hope that you were able to get these items prior to checking out. We hope you will come back and stay with us again in the future.
Awesome stay the staff was amazing and location is perfect. You pull up to valet then you won't need your vehicle after that within walking distance of so much. This is where we will stay from now on.Genuine Hotels.com guest review
"Large, comfy, clean room close to French Quarters"
Rooms extremely large, comfortable and clean. Staff very friendly, efficient and professional. Located on corner of Bourbon and Canal Streets, so all French Quarter sites very close and accessible by walking. Only negative is wait in car (about 20 min) to approach hotel in traffic lane can be tedious and a little disconcerting as you wait your turn […] to finally reach curb of hotel where a bellhop comes out to help you unload you car onto rolling luggage cart. Registration at front desk is quite efficient, as well as, bellhop bringing luggage up to your room. Also expect a 30-45 minute wait to have your car brought back out. Pool is nice size, as well as exercise room. I would definitely stat here again as opposed to other 4-5 star hotels located in the French Quarters Read moreGenuine Hotels.com guest review
The first thing we did was checked our car in at the valet. The valet service was a little confusing because it is directly on Canal street and there was a ton of traffic and people checking in/out of hotel needing valet services. After we checked our car, we proceeded into the hotel to check in. The lobby is beautiful! We were able to get right up […] to the counter and get our room keys. The room was on the 12th floor and we had a little view of Bourbon street, and a really pretty street next to Bourbon. There was nothing extraordinary about the room, but it was very clean so I was happy. We had two queen beds, the mattresses were a little too hard for my liking, but the pillows were big and fluffy so that was nice. The room had plenty of towels, soaps, and shampoo/conditioners so we never needed to ask for extras. Check out was just as easy as check in, we paid for parking at check out (about $35.00/day). Make sure to call the Valet before you check out though, so that your car is ready when you are. The Valets are so busy, and we didn't know to call ahead of time so we ended up waiting about a half hour for our car. When you see the amount of people/traffic they deal with though you'll understand why it takes so long. Over all it was a great experience and I would definitely stay at the Crowne Plaza again. Read moreGenuine Hotels.com guest review
Disappointing. Upon arrival, valet was not available. We were told at the desk that the valet was probably in the garage-this is after we had already waited for 10 minutes on the street at the valet stand. Also told upon arrival that the bathroom in the lobby was not available to us because, "if she allowed us to use it, she would have to allow every […] other rift raft on the street to use it". Air-conditioning did not cool well. Stains on carpet. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Hotel New Orleans French Quarter Dear Guest, Thank you for taking the time to provide our hotel feedback from your stay. I am very sorry about the lack of attentive valet personnel and unfriendly front desk staff. This is absolutely unacceptable per our hotel standards. I am contacting the managers of both departments in order to rectify this situation and prevent any further intolerable behavior. We do hope you’ll consider us again in the future and see our improvements. I apologize again for the experience you had. Thank you.
"Smack dab in the middle"
Ok, not exactly in the middle; but, on one side of the French Quarter, convenient to everything.Genuine Hotels.com guest review
The hotel was central to everything. The staff was very friendly. The rooms were nice and a great value. We had 2 maintenance issues that were slow to be fixed but nothing serious enough to ruin our experience.Genuine Hotels.com guest review
"Good spot for a family"
We stayed at the Crowne Plaza for one night on the way home from a long family visit. We traveled with of five year old son, so it was nice to be close to the excitement of New Orleans, but not right in the middle of the loud crazy night time stuff. It was pretty quiet at night, but then again we were on the 13th floor. Our room was clean, but there […] was some wear. The ottoman with the arm chair had cracked and peeling vinyl, and the bath tub faucet dripped, and the tub had a bad worn spot where the white ceramic had come off and you saw the black metal. Overall, the hotel was nice, in a good location, had great staff, and was clean. One thing to note, though, is we learned the hotel uses the public lot further up Canal St for the valet parking. So save yourself a little money and park your car yourself. Read moreGenuine Hotels.com guest review
"Better than expected"
The stay was much better than expected based upon many of the previous reviews that I had read. Pool was small but typical size for NOLA-deck area was large with lots of tables to sit at while watching kids swim. Rooms were good size for hotels in NOLA.Genuine Hotels.com guest review
"Close, but not close enough to French Quarter"
The hotel is very nice and service is outstanding, however as with any property close to Canal Street, there is an element of "edginess" with the loitering of people on the streets and doorways. Not a comfortable feeling for a woman alone traveling with teenage girls.Genuine Hotels.com guest review
"Good hotel, good location"
Overall the stay was very good. The location is great, the hotel lobby is very welcoming and the price was fair. The rooms are a little old, an update would be great (nothing to worry about though) and the personnel was nice, but not as nice as you want it to be. After asking for a couple of things in the lobby, I preffered not to ask again since I […] didn't feel my requests were very well taken. Except the concierge, he was very very helpful and with a smile always Read moreGenuine Hotels.com guest review
"If you want to party this is the place to stay."
This place is close to everything that is worth seeing in the french quarter. Has the convenience of being steps away from a fast food chain restaurant and multiple convenience stores / pharmacies. The valet parking was fast to take my car and to bring it back. The room was clean. The front desk attendants were very fast to service us.Genuine Hotels.com guest review
Everyone, from the doorman to room service, had a smile and a "My pleasure".Genuine Hotels.com guest review
"Potential not realized"
So to start off there are some very promising aspects of this hotel. The location is prime, and very clean with a competent bar staff. However the first thing when we pulled up to the valet on canal is that they clearly could not handle the amount of vehicles pulling up. So my car was stuck on canal for quite some time. After this experience we checked […] in fairly quickly surveyed the room and then headed out for the night. On my wife’s purse was stolen out of the hotel room. I am not implying that it was the hotels fault merely that crime is rampant in this hotel. Additionally if your wallet is stolen out of the hotel do not expect them to try and make any restitution on that stolen wallet. So after the wallet was stolen we asked to be moved into a new room which they complied with, but the room we were moved into had no running water. Finally after all is said and done it took a considerable amount of time for them to retrieve my car when we tried to leave the next day. All said and done if you had to stay at this hotel keep your personal belongings on you and be suspicious of everyone. My recommendation is to stay somewhere else unless it is the last place with rooms available Read moreGenuine Hotels.com guest review
Everything about this hotel was 5 star except for the price. I was beyond satisfied with our stay here.Genuine Hotels.com guest review
This hotel is very conveniently located to the French Quarter for the fun. We had business in the Medical Center and it was a quick drive there without a huge traffic hassle. The rooms are clean, beds comfortable, and the A/C worked fine.Genuine Hotels.com guest review
The lobby is beautiful and helpful employees. Rooms were good but the bathroom was showing its age. No refrigerator or microwave. The pool is small and is salt water. Wasn't expecting that. We self parked at the hotels parking area. Even though parking says you can come and go anytime, They want to charge for every time you leave. We found out at the […] end of the stay you have to make a $50 deposit and pay for the amount of days you want to park, up front then the parking attendant will give you a card to come and go. Read moreGenuine Hotels.com guest review
Great location, just on the border of the french quarter and right by the trolley which made it easy to get to other locations. Hotel was very clean, our room was nice and large, staff was friendly and helpful. I would definitely stay there again!Genuine Hotels.com guest review
One of our beds was broken and I'm hoping I don't get charged for it being my fault even after I brought it to the attention of hotel staff the first day we was thereGenuine Hotels.com guest review
Nice hotel, nice people close to most things. They went out of their way to help at all times while there. The only complaint was the air conditioning thermostat didn't work. It was freezing at times but I turned it off.Genuine Hotels.com guest review
"Family trip to New Orleans"
Very nice hotel and we got our rooms for a good price at Hotels.com. Beds are way too high for a 5 ft tall person.Genuine Hotels.com guest review
"Very close to everything in French Quarther"
We really enjoyed the stay and will stay again at this Hotel our next visit. I would recommend this hotel to anyoneGenuine Hotels.com guest review
Great location for leisure and make sure to get a higher floor if you don't want all the street noise. Only complaint was the hotel room was not very clean. Plenty of dust around the room and bathroom had dirt. My girlfriend and I bought cleaning wipes to tackle the bathroom and around the bed. Both the shower curtain and sink were broken too. These […] aren't show stopping issues but unexpected given the name and presence of the hotel! Room service breakfast was very tasty and the location really made up for the issues. Would probably stay again but would ask to see the room prior... Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Hotel New Orleans French Quarter Thank you for sharing your comments regarding the maintenance and cleanliness issues you encountered in your guestroom. I apologize for this experience and it is completely unacceptable. Your comments have been passed onto Hotel Management Staff to prevent similar occurrences from happening in the future. We are also currently working with our Housekeeping department to ensure they are servicing the rooms correctly and we have some room updates planned which will eliminate any maintenance issues. We are certainly glad to know that you enjoyed your Room Service breakfast. I hope that you will stay with us again for a much better experience.
Only hotel in new Orleans I stay at.Genuine Hotels.com guest review
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