"Best Location in New Orleans"
Really loved the location, right on Burbon and Canal street. Would stay there again in a heart bed. Great rooms, beautiful lobby, and good restaurant. Only complaint was the wait time for the valet, took forever but great people watching on the street.Genuine Hotels.com guest review
"Great service and location"
Beautiful hotel in great location, on Bourbon and Canal. Service excellent, especially the bellman Chris. Be prepared to tip for bellhop and valet. You have no other option but to use valet and it may be a shock on the price. Go in with eyes wide open and you will have a great experience. Loved the balcony on Bourbon street that any guest can use. Nice […] outdoor pool on 3rd floor. No breakfast but with so many fantastic food choices in the quarter it's not a negative. Room was big and nicely appointed. We had a great rate during the week but it does go up on weekends. We were extremely happy with the hotel. Read moreGenuine Hotels.com guest review
"Awesome location for downtown activities"
Balcony on Bourbon St, walking distance to riverfront and French market. Staff was awesome, rooms were beautiful and clean. Got a great price...parking is expensive, but it was more expensive in other areas.Genuine Hotels.com guest review
"Never stay again"
*Air conditional didn't work properly *Shower hose didn't work properly * Maintenance team arrived about an hour and 30minutes later......Location of the hotel is the one thing that we liked the most....Will never stay again....Genuine Hotels.com guest review
Response by Crowne Plaza Hotel New Orleans French Quarter Thank you very much for taking the time to provide us with your feedback. Unfortunately, during your stay we experienced a major breakage of our air conditioning system. This was an isolated and unforeseen incident which was corrected as quick as was humanly possible. I apologize for any inconvenience that was caused. Despite your comments I hope that you will come back and stay with us next time you are in New Orleans for a much better experience.
front desk staff gave me grief initially about hotel reservation being in my husband's name. He was not there. Finally after I showed a ton of identification and credit card, they let me check in. Room had a moldy smell, but after the incident at the front desk, decided to stay put. Outside of this, location was good, room was in order and comfortable, […] the rest of the staff was pleasant and helpful. Read moreGenuine Hotels.com guest review
"Great location, nice hotel"
Excellent location at the corner of Bourbon and Canal. Easy walk to the somewhat more relaxed Frenchmen Street area as well. Nice hotel, nice pool (if a bit small). In-room free wifi was painfully slow, although there's the option to upgrade to faster paid versions. Electrical outlets in room are all "loose" to the point that it's sometimes difficult […] to keep your devices charging. Otherwise, great hotel. Very nice. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Hotel New Orleans French Quarter Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. I am pleased to hear you found our location convenient. I apologize you found the complimentary Wi-Fi slow. Unfortunately many of guests connect multiple devices to it and therefore it gets slowed down significantly hence why we have faster options for a charge. I will also get engineering to look into the electrical sockets as non should be loose. I am pleased you enjoyed your stay with us and we look forward to welcoming you back next time you are in New Orleans. Sincerely, Emma S Guest Relations Manager
Always have pleasant stays at this hotel!!! It's a prime location for anything in the Quarter!Genuine Hotels.com guest review
Definitely would recommend this hotel to other! We walked out side door and bourbon st was right there.Genuine Hotels.com guest review
Response by Crowne Plaza Hotel New Orleans French Quarter Dear Guest, Thank you for the great review of our hotel! I am pleased to hear that you would recommend us. We are so pleased you enjoyed your vacation in New Orleans. We look forward to welcoming you back in the future. Sincerely, Emma S Guest Relations Manager
"Very noisy. Staff not courteous."
Room was nice but air conditioning was weak. Couldn't get room cool. Room faced loud night club. Extremely loud noise until 3 or 4 am. Couldn't sleep. Check in was good but front desk staff seemed indifferent and uncaring at check out. Valet service at peak check out is a bit slow.Genuine Hotels.com guest review
Response by Crowne Plaza Hotel New Orleans French Quarter Dear Guest, Thank you for the positive reviews regarding your check-in. I’d like to apologize that your check-out process was not as positive as check-in. I have spoken with our Front Office Manager to ensure consistency across all shifts. Also, I’m sorry you were experiencing loud noise until the early hours. It tends to be noisy in the heart of the French Quarter with nightlife galore. We hope you’ll come back to stay with us in the future where we can give you a room facing the back of the hotel for a much quieter stay. Thank you.
"Four star???? Really....."
Maybe I should adjust my expectations....but......I was disappointed that there was not at least coffee in the lobby, no microwave or fridge in the room and not enough staff to do check ins and outs in a timely manner. Had to wait for a half and hour to get the car from valet parking that costs $34.00 a day btw. Lobby was beautiful....great location […] on the edge of the French Quarter and across the street from the St. Charles trolley. Didn't feel that the hotel had Four Star perks )-; Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Hotel New Orleans French Quarter Dear Guest, Thank you for sharing feedback about your recent stay. I do apologize that we were unable to fulfill your expectations as a four star hotel. We do provide complimentary water in our lobby, but do not have coffee. I will pass along this recommendation to see about possibly offering it in the future. I’m sorry the valet took quite some time to get your vehicle. Depending on demand and traffic, it may not be as quick as we’d like to get your vehicle to you. I am very glad to hear you love our location and our lobby. Additionally, we are very close to the St. Charles Streetcar, as you noted. We will be working on some renovations and implementing new procedures to ensure a much higher quality service, so I do hope you will consider staying with us again. Thank you.
"walking distance to all night or day sights"
it was a wonderful weekend and i continue to share all the positives about this trip with family and friends! The front desk staff was helpful but one staff member specifically assisted me above and beyond. Thank you for all your help Monique!Genuine Hotels.com guest review
Stayed here overnight while in NOLA for an appointment. Have stayed here in the past and have always enjoyed it.Genuine Hotels.com guest review
"Worst Hotel Stay Ever"
Waited in a long line to valet the car and then another long line for check in. Thermostat and A/C broken upon arriving in our room. The first call to the front desk resulted in being told maintenance would be coming to look at it. No one came. The second call resulted in being moved to another room in the other tower. In the second room we had to rush […] to get ready to make a dinner reservation. The thermostat was set on 65, but read 77. We just figured it was taking a while to cool. Came back to the room at almost 1 am to find that the room never cooled. Tried to phone the front desk but the phone in our room was out of order. Walked down and was told maintenance would come. They never came. Walked down again and was told they would send maintenance. Had to go down a third time to be told that the A/C in our room could not be fixed and we had to pack and move to another room for a third time in our PJs at 2 am. "For our troubles" we were offered complimentary breakfast and an in-room movie despite the fact that it was 2 am and we had to check out in 8 hours. Giant cockroach crawling around outside the door to the room we were moved to. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Hotel New Orleans French Quarter Dear Guest, I’d like to thank you for providing feedback regarding your recent stay with us. I do apologize for the many concerning situations you encountered. I have spoken with the Front Desk Manager in order to set a better procedure for communicating with Maintenance to ensure prompt service. I have also brought to their attention to check for operational phones in rooms between guest stays. I’m sorry that the compensation offered did not meet your expectations. We will be renovating in the near future, including a deep cleaning on all floors and refreshing of the décor of all our guest rooms. We hope you will consider staying with us again to see our changes in action. Thank you.
"Right where you want to be"
Go, enjiyGenuine Hotels.com guest review
AC was broken for over 36 hours and management was not very accommodating. There also was a stain and foul smell on the carpet. They did a terrible job cleaning up what appeared to be vomit.Genuine Hotels.com guest review
Response by Crowne Plaza Hotel New Orleans French Quarter Dear Guest, Thank you for your feedback. I’d like to apologize on behalf of the hotel for your lack of air conditioning and cleanliness. I have passed along your concerns to the Housekeeping Manager and he is working on retraining the housekeeping staff. Additionally, during your stay we had a major breakage of our air conditioning system. Our cooling tower imploded and we had to wait for a part to be sent in order for our Engineering team to fix the issue. I apologize that you did not find the way we dealt with the issue well, we did offer to move our guests to new hotels or give 50% off guests stays but I am sorry that this did not meet your expectations. I’d like to invite you to come back and stay with us in the future to see how we’ve improved based on the valuable feedback you have left! Thank you.
"Great location, expected more"
The location couldn't have been better, this is on the corner of Canal and Bourbon. The first room we checked into smelled like a teenage boys gym locker, we requested a new one and were moved immediately and then the last night the air conditioning stopped working in one of the rooms and when they called down they were told that the hotels air was […] out at the time however the other room's never went down so I don't believe that was the case. I expected better quality of the rooms for a Crowne Plaza. Read moreGenuine Hotels.com guest review
My sink was clogged for days. I was woken up by maintenance after 11 pm to try to fix it. I was charged for a night that was prepaid.Genuine Hotels.com guest review
"Great Location for partying on Bourbon"
Room was okay. Hotel lost AC last night of stay. Staff was friendly. Location right at the top of Bourbon so perfect for anyone who's spending late nights out partying.Genuine Hotels.com guest review
Room was hot. Room was dirtyGenuine Hotels.com guest review
The hotel is well located on the edge of the French Quarter. Easy walking distance to many fine restaurants and attractions. The carpeting in the rooms is a bit dated but overall the room was neat and clean and quite large by French Quarter standards. Good value.Genuine Hotels.com guest review
"Too nice of a hotel to let this happen"
This is a very nice hotel however during my stay the AC was out in the whole hotel. The humidity and heat was intolerable. They were obviously having problems unbeknownst to me at checkin so you would think that this would have been repaired quickly rather than to allow it to drag on for days. The staff tried their best in a difficult situation but […] I feel management could have acted more quickly to get this addressed and repaired. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Hotel New Orleans French Quarter Dear Guest, Thank you for taking the time to share your experience. I sincerely apologize for the AC issues you experienced during your stay. We fixed the issue as quickly as we could as we understand that not having AC is not acceptable. This was a major issue (the cooling tower imploded) thus is was an extremely large issue to fix which took days to fix due to specialist parts having to be ordered. This is not an issue that happens frequently nor is it one that we could have foreseen. Again I apologize profusely, This is not typical of our hotel and we hope that the way in which we reacted shows that we care about our guests and the service they receive. We hope to welcome you back for a much better experience on your next visit to New Orleans. Thank you.
great itGenuine Hotels.com guest review
Staff extremely kind and attentive. Great location. Close to the excitement of bourbon street. Yet far enough for peace and quiet. Will most definitely stay here again and recommend this establishment to others.Genuine Hotels.com guest review
This hotel was in a very good location but the room A/C was not good. They did not make up our room daily, we had to track down maid service to get clean towels.Genuine Hotels.com guest review
Very nice hotel at great locationGenuine Hotels.com guest review
"Right on Burbon St."
Great night enjoyed are stay. Right next to Burton St. Would stay again.Genuine Hotels.com guest review
"WHAT A BUST!!!!"
THE HOTEL WAS AWFUL! tHE TOILET BROKE 2Xs, THE HOTEL CHARGED ME FOR 3 ROOMS AND SCARED EVERYONE-7-OF US- INTO THINKING WE DIDN'T HAVE A ROOM, ILOVE ICE CREAM ON A HOT NIGHT AND THEY DIDN'T HAVE ANY FOR NUMEROUS NIGHTS, THE RUGS WERE DIRTY AND NEEDED A DEEP CLEANING. OUR ROOM WAS NEXT TO THE POOL WITH A WINDOW THAT DIDN'T OPEN..NAILED SHOT...AND VERY […] NOISEY KIDS. I RENTED A SCOOTER AND THERE WAS NO ROOM TO TURN IT AROUND IN THE ROOM..EVEN THOUGH I NOTIFIED THEM WHEN I MADE THE RESERVATION THAT I WOULD BE USING A SCOOTER. THEY GAVE US 2 QUEEN BEDS WHEN I REQUESTED AND CONFIRMED A KING BED..THIS MAY HAVE GIVEN ME THE ROOM TO TURN THE SCOOTER AROUND. I WAS OUT FRONT ON THE SIDEWALK OF THE HOTEL WITH 2 "GUARDS" AND I HAD TO POINT OUT THAT A CRAZY MAN WAS PEEING RIGHT IN FRONT OF ME. THE ROOM SERVICE FOOD TOOK 35 TO60 MINUTES TO ARRIVE AND IT WASN,T THAT GOOD. PAID $93.00 FOR A STEAK AND A SANDWICH. THE 18% TIP AND DELIVERY CHARGE WERE ALREADY FACTERED INTO THE TOTAL. I THOUGHT A TIP WAS FOR GOOD FOOD AND GOOD SERVICE...I MUST BE WRONG! BY THE WAY THE PICTURES MAKE IT SEEM LIKE A MUCH BIGGER HOTEL THAN IT IS AND NEXT TIME I WILL STAY CLOSER TO THE FRENCH QUARTER AND SAVE ON TAXIS AND WALKING FOR EVERYONE ELSE. THE SIDEWALKS ARE NOT SCOOTER FRIENDLY. I WOULD NEVER SPEND ANOTHER VACATION IN THIS HOTEL AGAIN. TOTALLY DISSATIFIED. Read moreGenuine Hotels.com guest review
"Was a perfect location"
Had a great time the employees where very friendly. House keeping was so so. The rooms are basic. But very well kept.Genuine Hotels.com guest review
"Will Stay Again!"
Easy access to Bourbon Street and the French Quarter. Valet parking takes a while for car return so plan for that. The room and hotel were very clean, comfortable, and nice. Will stay here again on my next trip!Genuine Hotels.com guest review
"walk to the best sites"
certainly contributed to us wanting to come again.Genuine Hotels.com guest review
"Close to every thing"
We didn't need our car the hole weekend. The hotel was close to everything. The people there where very friendly. I would stay there again.Genuine Hotels.com guest review
"Decent hotel - great location"
We stayed here for a few days while visiting New Orleans. The hotel is ok but the location is the best. I recommend a room in the newer wing of the hotel on a high floor. We were on the 14th fl and couldn't hear a thing. I got the sense that the hotel was recently but poorly renovated. Room outlets were falling out of the wall's Sheetrock. It was clean […] though and otherwise decent. Read moreGenuine Hotels.com guest review
Pros: Location Average Hotel overall Cons: Some of the staff are not professional. Some are not very kind. Room service was not good. Housekeeping didn't clean our room every day.Genuine Hotels.com guest review
"Canal & Bourbon Streets Action"
This hotel is right on Canal and Bourbon Streets so you are within walking distance of most of the action in New Orleans. The hotel and rooms were very nice. It is a great price for the amenities.Genuine Hotels.com guest review
"Close to everything"
Overall good. A/C did not work well, the 2 queen bed room is very small.Genuine Hotels.com guest review
The location of the Crowne is excellent. The room was clean and comfortable. However, across the hall from the first room we occupied was a perpetual room service tray with leftover food on it. The odor got stronger as the day wore on, and although many hotel service employees passed it, no one bothered to pick it up. We asked that our room be changed, […] which it was. We went to a new room on a different floor where across the hall from our room was a room service tray with much leftover shrimp and fish. We left our room and came back about hours later, and the tray was still there. We found a hotel employee on our floor and asked that he pick it up. We showed him the tray, and he picked up the silver dome cover, peered at the food, and walked away. Two hours later when we left to get dinner, we picked up the tray and took it down to the lobby. On our way down the hall to the eleverator, we saw two more trays lying on the table by the elevator. I took pictures of it, and we brought the tray and the pictures to the desk clerk. She apologized, but she never asked for my name nor for my room number. She told me I could talk to the manager in the morning. As we were checking out, I asked for the manager, but I was told the manager wasn't it. She made a phone call and told me the food service manager would call me within 15 minutes. That was 48 hours ago, and I've yet to hear from a manager. Read moreGenuine Hotels.com guest review
"Just Ok, a bit noisy, and poor parking valet servi"
An ok stay, very frantic at check-in and check out. Very loud outside our room until wee hours of the morning kept us awake. Check in with valet parking was haphazard and scary. Restaurant good, room nice. They forgot wash cloths the second day though. Overall, not we enjoyed the other hotel we stayed at much better.Genuine Hotels.com guest review
Great serviceGenuine Hotels.com guest review
Over all clean hotel needs a little updating good things about this hotel it's right next to bourbon stGenuine Hotels.com guest review
"excellent location at corner of French quarter."
good hotel, reasonable price, close to many attractions. Would stay here again if available.Genuine Hotels.com guest review
This hotel was in a great location right on the corner of Bourbon and Canal Streets. Great times right outside your door!Genuine Hotels.com guest review
The rooms were ok. But the prices were a bit high.Genuine Hotels.com guest review
"Ok but not great"
I was very much not impressed. The best thing about this hotel was the location. The room was not clean. There were stains on the sheets and I'm not sure what the maids did when they came. We got clean towels but not much else. I don't really need much was an extra bar of soap would have been nice. The room service was very expensive but expected, the […] food was ok. Called the desk several times but no one answered. When they brought our stuff up to the room it seemed to take a long time but on the way out the guy was great. Overall it was ok but I wouldn't pay that kind of money for the room we had. Read moreGenuine Hotels.com guest review
"Great location for business and fun"
I stayed there for a business conference. The people who work there were great. Each day after the conference you can just walk around the corner and head down Bourbon Street. He had wonderful food close by, shops drugstores everything you need within walking distance. I only complaint, is that the hotel is rather old and it could use some maintenance. […] Otherwise, it was a great stay for the price that we got on hotels.com. Read moreGenuine Hotels.com guest review
They skipped our maid service for the day. Not good!Genuine Hotels.com guest review
"WORST CUSTOMER SERVICE ON EARTH!! horrible stay!!"
i had to wait in line over 30 minutes to check in at your already late check in time of 4:00. this wait is unacceptable. i went to a show and returned around 2 am. i went straight to my room. it was warm. i turned on the air. it never cooled down. i picked up the phone to call the front desk, and the phone did not work!!! outrageous!! i was exhausted, […] so i slept in the hot room. upon check out, the lady (a pregnant african american lady) never asked my how my stay was or anything. she did not greet me. i informed her i was checking out. no reaction from her. she eventually asked my if i wanted to pay for my valet parking with the card i left for a deposit. i told her that would be fine. then i informed her my air did not work. she asked if i had called the front desk to report the problem. i told her my phone did not work. no reaction from her at all. no apology. nothing. i then asked her to call the valet for me to get my car, SINCE THE PHONE IN MY ROOM DID NOT WORK, i could not do this myself. she took the ticked, took a deep breath, sighed, rolled her eyes and called for my car. she told me it would be there in 10 minutes. i have NEVER been treated like this at ANY hotel. EVER!! after she hung the phone up, she just stood there looking behind me. since i STILL did not receive an apology or thank you or any sound from her at all, i asked "am i done"? she said, "yes". then said "i can help the next person". Read moreGenuine Hotels.com guest review
Nice Hotel, great location but they take 35$ a day for parking and Hotel.com don't announce it...this is not fair!!!Genuine Hotels.com guest review
Air conditioner not working properly in our room and I called 3 times before someway came to check it out. They moved us to another room for the next night.Genuine Hotels.com guest review
"Near most but far from best"
The hotel lobby was nice, very open and hospitable. However, the hotel lacked in liveliness to it, he hallways seemed cramped and the hotel just seemed old...it didn't feel like a "great hotel". It is a great location. The attached eatery was pathetic; went to eat brunch and the restaurant was 3/4 empty and the hostess looks at us and said "Its about […] a 20 to 30 minute wait"...pathetic. The ladies at the counter were nice, could use a little more personality and the staffs appearance could be neater and more professional Read moreGenuine Hotels.com guest review
"Finding New Orleans"
The location couldn't have been more ideal, with Bourbon Street to our right, Canal Street in front, and Royal Street to our left. After the hustle and bustle of the busy streets outside, including the stench of the all day, all night party goers, it was always such a wonderful feeling to walk back into this beautiful lobby and to come back to a clean, […] well made room. Of course there are signs of age with some older hallway carpets and stains but the staff do a good job of keeping things clean. Read moreGenuine Hotels.com guest review
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