Room was big and elevators are fast loved it.Genuine Hotels.com guest review
"Astor Crown Plaza, New Orleans, LA"
I was in New Orleans for a conference. The hotel is located on the corner of Canal and Bourbon Streets so it's within walking distance of the French Market and everything else the French Quarters has to offer. The hotel staff was very friendly and willing to help with anything that I needed. The hotel room was clean and had a room safe for valuables. […] The only thing I would have liked to had was a room refrigerator. I would definitely stay here again and recommend it to others. Read moreGenuine Hotels.com guest review
"Great place to stay"
My husband and I stayed for one night. We live 3 hours away and have experience with hotels in NOLA from many trips, so this hotel exceeded my expectations for sure! Checking in and out was fast and simple. We didn't need any sort of room service so I can't comment on that. Overall positive experience. Only cons were that the parking was expensive ($38 […] for overnight), and the heater in our room wouldn't go past 67 degrees although it was set on 73. It just so happened to be a weekend where the temperature outside was 19 degrees. Location was great! Right off of Bourbon but far enough away to avoid the noise when it was time to go to bed. Parking got a little hectic at check-in time but that was to be expected considering it's on Canal street. Everything was very nice and clean. The staff was very pleasant. I'd definitely stay here again. One of the nicer places for sure in NOLA. Read moreGenuine Hotels.com guest review
Needed a place to stay before we went on our cruise. Staff, hotel, and room were very nice. Right next to Bourbon Street if you're looking for a good time. Overall great hotel. Definitely going to book this one again if I am ever in New Orleans.Genuine Hotels.com guest review
I have stayed several times at the Crowne Plaza, and have always enjoyed my stay. Great location on Bourbon and Canal Streets.Genuine Hotels.com guest review
Pretty decent hotel for the price. A little on the shabbier side than I'm used to for the brand, but it was clean. Valet parking is a bit high, but you don't have much choice in the area and my car arrived quickly when I called for it.Genuine Hotels.com guest review
Response by Astor Crowne Plaza New Orleans We very much appreciate your comments. You will be pleased to know that room upgrades are being planned for the near future. Our valet parking price is very much competitive with any downtown New Orleans hotel. I am glad to know that valet did provide great service in quickly getting your vehicle. We hope to see you on your next visit to New Orleans.
"Hotel was ok"
Hotel was nice location. Room was ok. No refrigerator. Could not open the window. Hotel restaurant was horrible and overpriced.Genuine Hotels.com guest review
Response by Astor Crowne Plaza New Orleans Thank you for your comments and for recognizing our awesome location. Our hotel’s website does not advertise refrigerators in the rooms. However, the hotel does have a limited supply of refrigerators which are available for rental. I am sorry to hear that you did not enjoy the restaurant, but the restaurant is not owned or operated by the hotel. We hope to see you on your next visit to New Orleans.
"Location is amazing however........"
I stayed there 2 nights with family and location is excellent but that is the only thing I would say excellent about it. Parking is $42.50 a day which was the first turn off then the condition of the room or more specifically condition of the bathroom. Things were coming a part in that bathroom from shower curtain rod to safety bar to actual shower […] head. Lock on the door wasn't working either. You name it and work was needed in that bathroom. After I complained about it, they sent someone over who got most of the work completed however it took them 2.5 hour and I was trying to sleep while they were working in the bathroom so couldn't really catch much sleep during those hours. After complaining to the manager on duty, all she said that let me send someone over to fix the things and no offer to change room or compensation or even an apology was offered. Read moreGenuine Hotels.com guest review
Response by Astor Crowne Plaza New Orleans We very much appreciate your comments. Please know that we take great pride in meeting the needs of our guests and are truly sorry to hear about your experience. Regarding our valet parking price, we are very competitive with all of the downtown hotels. Your comments are being forwarded to our Chief Engineer to address the problems with your room. I am also copying our Front Office Director to investigate why your room was not changed. As our guest, you are always empowered to ask for a room change or anything else you might need to make your stay the very best it can be. I do hope that you will return so that we can better meet your needs.
Wonderful hotel at a perfect location.Genuine Hotels.com guest review
We arrived late..very late. So no parking up front on Canel St. @ 3:30 am. The Bell man came out and we took the bags in and they took the truck away. To our joy. . Bourbon Street was out the back door.Genuine Hotels.com guest review
Response by Astor Crowne Plaza New Orleans We very much appreciate your review recognizing our great location. With Bourbon Street out the back door, it is indeed an awesome location! We look forward to your return.
"Worth the Value"
Wanted an overnight get away in New Orleans. Hotel had a great rate for the evening and thought I would give it a try. Well, let me say it was worth the price. The hotel has a side entrance/exit right on Bourbon St. Couldn't ask for anything better.Genuine Hotels.com guest review
Great location and amenities. Could not get A.C. to work so room stayed too hot for us. Everything else was excellent.Genuine Hotels.com guest review
Stayed one night and loved this hotel! It's on corner of Canal and Bourbon, so very convenient if going into French QuarterGenuine Hotels.com guest review
"Location & hotel excellent!"
The location & the hotel were excellent. Right next door to Bourbon street and close to other points of interest. Rooms were quiet which was a welcome relief from all the excitement close by.Genuine Hotels.com guest review
"New Years Get Away"
This was our 5th trip to NOLA for New Years. We have stayed a different hotels each time and mainly because of availability. This hotel is at the top of our list. As you well know the town can be very noisy. It was extremely quiet and the room was spacious and clean. A must stay if you are going to visit NOLA.Genuine Hotels.com guest review
Great short stay in a great location to visit city sites.Genuine Hotels.com guest review
"great place to stay"
perfect location, quiet considering it is on Bourbon Street, good for families with older kidsGenuine Hotels.com guest review
Busy weekendGenuine Hotels.com guest review
"Sugar Bowl night!"
New Orleans. One night. Great location!!Genuine Hotels.com guest review
It was great. Nice location and close to everything.Genuine Hotels.com guest review
The only negative was the bed. It was way to hard and high. The bed was higher than the tv. They should the tv on the wall. Besides that hotel was awesome.Genuine Hotels.com guest review
"Great location but run down hotel"
Great location but rooms are old and run down. Bathroom fixtures were full of rust. This is not a 4 star hotel. Maybe 2.5 stars.Genuine Hotels.com guest review
Response by Astor Crowne Plaza New Orleans We very much appreciate your review and for recognizing our super location. The hotel does have upgrades planned for the future and we do hope you can return so that we can exceed your expectations.
"Paying for location"
Great location. Service was sub par. View was terrible.Genuine Hotels.com guest review
Response by Astor Crowne Plaza New Orleans Thank you for your review and for mentioning our great location. I am sorry that the service was not up to your expectations and wish that you had provided specifics. We do hope that you will return to the Astor Crowne Plaza so that we can better serve you.
Hotel was clean and rooms were large. Located in front of two major trolley stops. Three blocks from the Saenger Theatre. A must see theatre! Close to the WWII museum. The front desk personal was not as friendly as other major hotels but still an excellent deal.Genuine Hotels.com guest review
Not cleanGenuine Hotels.com guest review
Response by Astor Crowne Plaza New Orleans Thank you for posting your comment. Unfortunately, without specifics, we cannot address your comment. In any event, I will forward your review on to our Housekeeping Director. Please accept our apology and we do hope that you will return so that we can better satisfy your every need.
Biannual visit with friends, they come from Seattle, we come from Houston. Chose this place because husband and I have stayed here several times, it is a nice property and location. Our only serious issue with this property continues to be with valet issues. Every time, it is a nightmare to drop off, and retrieval is only marginally better. If you are […] driving in and hanging in the Quarter, then park in a garage instead of valet. There are 2 garages within the block, and if no in-outs are needed, it is much less hassle to park there. This hotel is right off red and green line streetcar routes, and a cab can get you to Frenchman St for a reasonable price. Occasionally, the bar is unattended in late afternoon, but, there are of course myriad bars steps away, not the least of which is Carousel Bar in the Monteleone. Read moreGenuine Hotels.com guest review
"Good value for money in heart of French quarter"
Great stay the week after Christmas, hotel in great location to enjoy the French Quarter. Room was nice and very quiet if you ask for a room away from elevator. Parking expensive, but well worth it considering location. Could save money by parking car on street way up Canal street and riding cable car back to hotel for $1.25.Genuine Hotels.com guest review
Excellent. Great location. Excellent restaurant as well...try chargrilled oystersGenuine Hotels.com guest review
"Not really 5 star quality throughout..."
The location and relative price drove our decision to stay here. The rooms themselves don't match up to the condition and cleanliness of the lobby. Ours had chipping paint on the walls and a large red stain on the carpet. Our bellman told us the building itself was converted from an old parking garage. Felt like it... Don't let that stop you if your […] intent is to be close to the French Quarter at a good price. It's just steps away from Bourbon Street. Read moreGenuine Hotels.com guest review
"Great value and location"
I found the hotel experience much better than some of the reviews I had read earlier. The hotel was a great value with the Hotel.com pricing. The location is perfect on Canal at Bourbon, with easy access to the street cars. The lobby is lovely though somewhat crowded with a full occupancy of the 600 rooms. The staff were all friendly and attentive. […] The only real complaint was the key lock system that was pretty temperamental for our room. I found the room decor very pleasant and soothing. The beds were comfortable. They do charge for wifi, but give it out complimentary for members of the hotels rewards program which is offered at no cost but you do need to sign up on the hotel's website. I would recommend this hotel, especially for the very good price on this site. Read moreGenuine Hotels.com guest review
Everything was great.Genuine Hotels.com guest review
"Not up to expectations!"
The hotel was not up to expectations - free WiFi is a prerequisite in any hotel these days. The front desk staff was excellent. The elevator that was close to one of our two rooms was very loud. Water was dripping in the bath tub the entire week. One of the two rooms was musty. Cleaning of rooms was not coordinated very well. Location of hotel is g […] reat! Read moreGenuine Hotels.com guest review
Response by Astor Crowne Plaza New Orleans Thank you very much for your review. However, I am sorry to hear that your stay was not up to your or our expectations. We do thank you though for recognizing our excellent front desk staff. For future reference, if you are ever dissatisfied with your accommodations, notify the Front Desk immediately. They will gladly move you to a more satisfactory room. I am forwarding your comments to our Chief Engineer and Housekeeping Director for review. We certainly look forward to your return so that we can better meet your every need.
"High Parking Rates"
It was all good except for the 40+ parking which is 25 if you park yourself around the corner in the same garage.Genuine Hotels.com guest review
"Decent, but not worth the price ($160 +taxes)"
Hotel was OK, but probably wouldnt stay there again for the price. Location is central, but valet parking was a zoo and pricy, and there was a line at the front desk almost every time we came and went. Room was cramped with no view, but it was quietGenuine Hotels.com guest review
Response by Astor Crowne Plaza New Orleans Thank you very much for your review. I am very sorry you felt your stay was not worth the price. The rates for our rooms and valet parking are comparable to any other downtown New Orleans hotel. Regarding valet service, our location is a great asset but can sometimes present a challenge for our valet staff when the roads surrounding the property are congested. Please know that valet works very hard to meet the needs of our guests as quickly as possible. It seems as though you visited when the hotel was at maximum capacity which explains the line at the front desk. Unfortunately, this is a standard occurrence for any property if the hotel is sold out. Regarding your dissatisfaction with your room, our Front Desk is always more than happy to move our guests to a different room if ever they are dissatisfied. We do hope you will return under better circumstances so that we can better meet your expectations.
Good location, Good Service, clean rooms.Genuine Hotels.com guest review
"Really nice place to relax."
Excellent hotel! Parking, however is $40/ day. If you want wifi, it's going to cost $18/ day. Seems a bit excessive.Genuine Hotels.com guest review
"Love this place"
Omg best hotel ever!!! Awesome location!!Genuine Hotels.com guest review
The hotel was nice and clean and Kim a great locationGenuine Hotels.com guest review
"Nice facility, but mediocre service"
The valet was too busy to park our car for us the last two visits to this hotel. At $38/night for parking, that's not ok. We parked in a garage down the block instead for half that and walked back with our luggage.Genuine Hotels.com guest review
It was so amazing! Great location,friendly front desk I had wonderful time at New Orleans with the hotel!Genuine Hotels.com guest review
Quick getaway for my fiance and I. Absolutely great location! Beautiful hotel and great view from the 14th floor!Genuine Hotels.com guest review
"great holiday rate"
Great value with holiday special. A little noise from drunk patron at 3 am but didn't last long. It is Bourbon St! Question: Why do cheap hotels offer refrigerators and free Wi-Fi and higher-end hotels like this one do not? We would like to have had fridge to store our delicious restaurant leftovers. I would gladly stay here again for this rate.Genuine Hotels.com guest review
"historic with central location"
Great service and staff. Nice location overall happyGenuine Hotels.com guest review
Stayed overnight with family after saints game. Hotel was in great location, convenient to everything. Only problem was valet parking. Took us 20 min to park on checkin and 1hr and 10 min at checkout... Not happy about that.Genuine Hotels.com guest review
My friend and I wanted to sleep in a bit but were woken up around 9am to housekeeping trying to enter the room. She then asked if we were checking out that day (which we were). You would think they would have that information already and maybe try to clean after we checked out. Guess not? Other than that the hotel was nice and we did enjoy our stay. […] We would return in the future. Read moreGenuine Hotels.com guest review
This hotel is in a great location. The valet service is horrible when it's time to check out. The valet service is too costly and very unorganized.Genuine Hotels.com guest review
Response by Astor Crowne Plaza New Orleans Thank you very much for your review and for recognizing our great location. Regarding the valet service, our location is a great asset but can sometimes present a challenge for our valet staff when the roads surrounding the property are congested. Please know that valet works very hard to meet all our guests needs as quickly as possible. I do hope you enjoyed the birthday celebration and we look forward to seeing you in the future.
Short bit very nice. Did not have a corkscrew in the room and took a while to track one down. Other than that it was very good!Genuine Hotels.com guest review
"Was in town the weeked for football games."
Entire staff was excellent. Special thanks to Dajana, Shnshay, Marlene, Terrance, Diane, and Robin. When staying in New Orleans this property will be the first to be checked, and will stay again if the prices are not out of the room. Location is excellent, and I think each staff member should be recognized. Didn't like the parking operation.Genuine Hotels.com guest review
Disappointing! Was not allowed to bring in small ice chest. Then was very disappointed to find no fridge in the room. Very inconvenientGenuine Hotels.com guest review
Response by Astor Crowne Plaza New Orleans Thank you for your review. I am so sorry to hear you were disappointed to learn that the hotel does not allow ice chests. This policy is in place to protect our carpet and furnishings from water damage. Also, our website does not advertise refrigerators in the rooms. However, the hotel does have a limited supply of refrigerators which are available for rental. Again, we are sorry for your inconvenience.
"Lack of customer services!!!"
The staff at this location was not friendly at all. This hotel lacks of customer service! If you don't care about customer service then this can be a good place to stay at. Next time I visit New Orleans I will look for a different hotel.Genuine Hotels.com guest review
Response by Astor Crowne Plaza New Orleans We very much appreciate your feedback. Customer satisfaction is our number one goal and I am very disturbed to hear about your dissatisfaction. I wish you could have provided more information so that we could do a thorough investigation as to why you were unhappy. Please know that your loyalty means a great deal to us. We do hope that you will reconsider and return so that we can exceed your every expectation.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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