I only stayed for one night and was mostly out of the room. They let me check in early which was wonderful and staff was really accommodating.Genuine Hotels.com guest review
"Worst hotel stay ever! Cheap pillows, no AC"
AC was in entire time, and never got colder than 70; although it felt more like 74. Could not sleep as the room was too warm, and pillows were cheap 100% polyester. Will never stay there again.Genuine Hotels.com guest review
Response by Astor Crowne Plaza New Orleans Thank you for taking time to post your review. Please know that our utmost concern is the comfort and satisfaction of our guests. I am so very sorry that your stay was unpleasant. Our Engineering and Front Office staff would have been happy to check your AC unit or to move you to another room if you still were not satisfied. Again, I am very sorry about your experience and do hope you will give us another opportunity to better meet your needs.
"A cultural, elegant getaway"
Beautiful historic place to stay and feel comfortable. Location was ideal, one block away from the liveliness of Bourbon street, or one block from the elegant Royal street rich in culture and Cuisine. The hotel was majestic and memorable.Genuine Hotels.com guest review
"Almost 4 star bathroom"
The staff was great. The room was great with the exception of the bath tub. When I rent a 4 star hotel, I do not expect to find the enamel paint worn off areas of the bath tub. It really diminishes the over all look and feel of the room.Genuine Hotels.com guest review
Response by Astor Crowne Plaza New Orleans We very much appreciate your review and for recognizing our great staff. We are very sorry your bathroom was not up to 4-star standards. The hotel does have upgrades planned and we do hope you will return to see our improvements.
"great location that's about it"
Walls are too thin you can hear neighbors toilet flush and water running.Genuine Hotels.com guest review
"Romantic weekend in NOLA"
The location was fabulous! There were lots of great restaurants nearby, and we were able to get to attractions easily. The staff was very helpful and friendly, and the room was clean and fresh. I'd definitely go back again!Genuine Hotels.com guest review
"Stay in Jan. 2015"
Good location for many of the things we were interested in. Close to the French Quarter and public transportation.Genuine Hotels.com guest review
"Ok Stay Over All"
The check in was crazy because of the valet parking. Had to wait on Canal street with all the traffic for someone to come get vehicle. The lavatory in the room was stopped up. Someone had to come and plumb it at 11 p.m. at night. Everything else was pretty much to be expected. They did have a balcony on the second floor over looking Bourbon Street which […] was neat. Read moreGenuine Hotels.com guest review
Response by Astor Crowne Plaza New Orleans Thank you for posting your comments. Our great location sometimes presents a challenge for our valet staff when surrounding streets are congested. I am sorry to hear about your plumbing issue, but I can assure you Engineering responded as quickly as possible. I am glad you got an opportunity to view Bourbon street from our awesome balcony.
"Enjoying NOLA for a few days."
Took a few days after a cruise to enjoy NOLA. Location, price, service and cleanliness were the best. Staff were even accomodating about late check-out. Room service was a little pricey but prompt.Genuine Hotels.com guest review
"Really good hotel at an exceptional value."
Conveniently located, very moderately priced compared to other hotels when I booked. Clean, safe, well staffed.Genuine Hotels.com guest review
It was a very pleasant stay. We loved location and the comfortableness of the room. The location is unbeatable and staffs were very courteous. We only wished there was an extra blanket and refrigerator in each room .Genuine Hotels.com guest review
"Heat / AC room temperature problem in worn buildin"
New Orleans was experiencing a cold winter day with temperatures below 45. The antiquated heat/actually unit in the room did not work. Despite adjustments the room temperature did not rise. No extra blanket in the closet. Sleeping with socks and layers was not comfortable. I travel frequently and this was my first ac/heat problem in many, many years. […] The property is worn and it is showing. Read moreGenuine Hotels.com guest review
Response by Astor Crowne Plaza New Orleans We very much appreciate your comments. During your visit, the city was experiencing an unseasonably cold day. I am so sorry that the heat could not be adjusted to your satisfaction. Our Housekeeping Department would have happily provided you with extra blankets had they been made aware. I realize how uncomfortable you were and do hope you will return under better circumstances so that we can meet your every need.
"Has always been a nice hotel"
Nothing bad to say its a premium hotel in area . Location is great on corner of bourbon st and canal st . I've stayed a few times over the years and has always been a good stayGenuine Hotels.com guest review
"Right in the midst of it all"
Good upscale stay near the French Quarter. A little pricey but we took advantage of "off season" discount pricing. Beds are quality but a little firm for my tastes. Overall, good service.Genuine Hotels.com guest review
Awesome location. Heat was not working but it wasn't cold enough for me to say anything.Genuine Hotels.com guest review
"Great place to stay"
We thoroughly enjoyed our stay. The only negative about the hotel room was the noise level. It was very noise outside our window and made it hard to sleep. The hotel was really convenient to streetcar lines and the French Quarter.Genuine Hotels.com guest review
Had payed for a king bed and was told when we arrived there wasn't a room available and they wouldn't honor their contract with hotels.com .... Lady at desk wasn't very nice. Hotels.com even called and was told they wouldn't honor either and lady was rude to them tooGenuine Hotels.com guest review
Response by Astor Crowne Plaza New Orleans We really appreciate your comments. I am sorry a king bed was not available when you arrived, but bed types are not guaranteed. Bed type is based on availability at time of check in. Regarding rudeness, I am sending your comments to our Front Office Director to investigate. Your satisfaction is our number one priority and rudeness is not tolerated in our hotel. I do hope you will return so we can show you why we get so many great reviews on Hotels.com.
We went for Christmas and stayed for 6 days. I read the YELP reviews right before we left and was a bit worried. When we checked in to our room, I was pleasantly surprised. It was modern and clean. No, we didn't have a great view but wasn't expecting one. What do you expect staying on Canal Street? The location was great. We did not have any issue with […] noise. I would stay here again and recommend it to those wanting to spend most of your time in the French Quarter. My only slight complaint was the concierge could have been a bit more friendly. Read moreGenuine Hotels.com guest review
"Cold Room Blues"
One of our rooms heat was not heating properly. stayed cold at night. was very disappointed that the hotel was unable to provide better heating for our room. Would I stay here again??? No.Genuine Hotels.com guest review
Response by Astor Crowne Plaza New Orleans Thank you for taking the time to post your review. I am so very sorry to hear that your room temperature was not comfortable. I am forwarding your comments to our Chief Engineer to see if he was made aware of the problem. Please remember that if you are ever dissatisfied with your room, you are always welcome to contact the Front Desk and have them move you to better accommodations. I do hope you reconsider and give us another opportunity to better serve you.
Room was big and elevators are fast loved it.Genuine Hotels.com guest review
"Astor Crown Plaza, New Orleans, LA"
I was in New Orleans for a conference. The hotel is located on the corner of Canal and Bourbon Streets so it's within walking distance of the French Market and everything else the French Quarters has to offer. The hotel staff was very friendly and willing to help with anything that I needed. The hotel room was clean and had a room safe for valuables. […] The only thing I would have liked to had was a room refrigerator. I would definitely stay here again and recommend it to others. Read moreGenuine Hotels.com guest review
"Great place to stay"
My husband and I stayed for one night. We live 3 hours away and have experience with hotels in NOLA from many trips, so this hotel exceeded my expectations for sure! Checking in and out was fast and simple. We didn't need any sort of room service so I can't comment on that. Overall positive experience. Only cons were that the parking was expensive ($38 […] for overnight), and the heater in our room wouldn't go past 67 degrees although it was set on 73. It just so happened to be a weekend where the temperature outside was 19 degrees. Location was great! Right off of Bourbon but far enough away to avoid the noise when it was time to go to bed. Parking got a little hectic at check-in time but that was to be expected considering it's on Canal street. Everything was very nice and clean. The staff was very pleasant. I'd definitely stay here again. One of the nicer places for sure in NOLA. Read moreGenuine Hotels.com guest review
Needed a place to stay before we went on our cruise. Staff, hotel, and room were very nice. Right next to Bourbon Street if you're looking for a good time. Overall great hotel. Definitely going to book this one again if I am ever in New Orleans.Genuine Hotels.com guest review
I have stayed several times at the Crowne Plaza, and have always enjoyed my stay. Great location on Bourbon and Canal Streets.Genuine Hotels.com guest review
Pretty decent hotel for the price. A little on the shabbier side than I'm used to for the brand, but it was clean. Valet parking is a bit high, but you don't have much choice in the area and my car arrived quickly when I called for it.Genuine Hotels.com guest review
Response by Astor Crowne Plaza New Orleans We very much appreciate your comments. You will be pleased to know that room upgrades are being planned for the near future. Our valet parking price is very much competitive with any downtown New Orleans hotel. I am glad to know that valet did provide great service in quickly getting your vehicle. We hope to see you on your next visit to New Orleans.
"Hotel was ok"
Hotel was nice location. Room was ok. No refrigerator. Could not open the window. Hotel restaurant was horrible and overpriced.Genuine Hotels.com guest review
Response by Astor Crowne Plaza New Orleans Thank you for your comments and for recognizing our awesome location. Our hotel’s website does not advertise refrigerators in the rooms. However, the hotel does have a limited supply of refrigerators which are available for rental. I am sorry to hear that you did not enjoy the restaurant, but the restaurant is not owned or operated by the hotel. We hope to see you on your next visit to New Orleans.
"Location is amazing however........"
I stayed there 2 nights with family and location is excellent but that is the only thing I would say excellent about it. Parking is $42.50 a day which was the first turn off then the condition of the room or more specifically condition of the bathroom. Things were coming a part in that bathroom from shower curtain rod to safety bar to actual shower […] head. Lock on the door wasn't working either. You name it and work was needed in that bathroom. After I complained about it, they sent someone over who got most of the work completed however it took them 2.5 hour and I was trying to sleep while they were working in the bathroom so couldn't really catch much sleep during those hours. After complaining to the manager on duty, all she said that let me send someone over to fix the things and no offer to change room or compensation or even an apology was offered. Read moreGenuine Hotels.com guest review
Response by Astor Crowne Plaza New Orleans We very much appreciate your comments. Please know that we take great pride in meeting the needs of our guests and are truly sorry to hear about your experience. Regarding our valet parking price, we are very competitive with all of the downtown hotels. Your comments are being forwarded to our Chief Engineer to address the problems with your room. I am also copying our Front Office Director to investigate why your room was not changed. As our guest, you are always empowered to ask for a room change or anything else you might need to make your stay the very best it can be. I do hope that you will return so that we can better meet your needs.
Wonderful hotel at a perfect location.Genuine Hotels.com guest review
We arrived late..very late. So no parking up front on Canel St. @ 3:30 am. The Bell man came out and we took the bags in and they took the truck away. To our joy. . Bourbon Street was out the back door.Genuine Hotels.com guest review
Response by Astor Crowne Plaza New Orleans We very much appreciate your review recognizing our great location. With Bourbon Street out the back door, it is indeed an awesome location! We look forward to your return.
"Worth the Value"
Wanted an overnight get away in New Orleans. Hotel had a great rate for the evening and thought I would give it a try. Well, let me say it was worth the price. The hotel has a side entrance/exit right on Bourbon St. Couldn't ask for anything better.Genuine Hotels.com guest review
Great location and amenities. Could not get A.C. to work so room stayed too hot for us. Everything else was excellent.Genuine Hotels.com guest review
Stayed one night and loved this hotel! It's on corner of Canal and Bourbon, so very convenient if going into French QuarterGenuine Hotels.com guest review
"Location & hotel excellent!"
The location & the hotel were excellent. Right next door to Bourbon street and close to other points of interest. Rooms were quiet which was a welcome relief from all the excitement close by.Genuine Hotels.com guest review
"New Years Get Away"
This was our 5th trip to NOLA for New Years. We have stayed a different hotels each time and mainly because of availability. This hotel is at the top of our list. As you well know the town can be very noisy. It was extremely quiet and the room was spacious and clean. A must stay if you are going to visit NOLA.Genuine Hotels.com guest review
Great short stay in a great location to visit city sites.Genuine Hotels.com guest review
"great place to stay"
perfect location, quiet considering it is on Bourbon Street, good for families with older kidsGenuine Hotels.com guest review
Busy weekendGenuine Hotels.com guest review
"Sugar Bowl night!"
New Orleans. One night. Great location!!Genuine Hotels.com guest review
It was great. Nice location and close to everything.Genuine Hotels.com guest review
The only negative was the bed. It was way to hard and high. The bed was higher than the tv. They should the tv on the wall. Besides that hotel was awesome.Genuine Hotels.com guest review
"Great location but run down hotel"
Great location but rooms are old and run down. Bathroom fixtures were full of rust. This is not a 4 star hotel. Maybe 2.5 stars.Genuine Hotels.com guest review
Response by Astor Crowne Plaza New Orleans We very much appreciate your review and for recognizing our super location. The hotel does have upgrades planned for the future and we do hope you can return so that we can exceed your expectations.
"Paying for location"
Great location. Service was sub par. View was terrible.Genuine Hotels.com guest review
Response by Astor Crowne Plaza New Orleans Thank you for your review and for mentioning our great location. I am sorry that the service was not up to your expectations and wish that you had provided specifics. We do hope that you will return to the Astor Crowne Plaza so that we can better serve you.
Hotel was clean and rooms were large. Located in front of two major trolley stops. Three blocks from the Saenger Theatre. A must see theatre! Close to the WWII museum. The front desk personal was not as friendly as other major hotels but still an excellent deal.Genuine Hotels.com guest review
Not cleanGenuine Hotels.com guest review
Response by Astor Crowne Plaza New Orleans Thank you for posting your comment. Unfortunately, without specifics, we cannot address your comment. In any event, I will forward your review on to our Housekeeping Director. Please accept our apology and we do hope that you will return so that we can better satisfy your every need.
Biannual visit with friends, they come from Seattle, we come from Houston. Chose this place because husband and I have stayed here several times, it is a nice property and location. Our only serious issue with this property continues to be with valet issues. Every time, it is a nightmare to drop off, and retrieval is only marginally better. If you are […] driving in and hanging in the Quarter, then park in a garage instead of valet. There are 2 garages within the block, and if no in-outs are needed, it is much less hassle to park there. This hotel is right off red and green line streetcar routes, and a cab can get you to Frenchman St for a reasonable price. Occasionally, the bar is unattended in late afternoon, but, there are of course myriad bars steps away, not the least of which is Carousel Bar in the Monteleone. Read moreGenuine Hotels.com guest review
"Good value for money in heart of French quarter"
Great stay the week after Christmas, hotel in great location to enjoy the French Quarter. Room was nice and very quiet if you ask for a room away from elevator. Parking expensive, but well worth it considering location. Could save money by parking car on street way up Canal street and riding cable car back to hotel for $1.25.Genuine Hotels.com guest review
Excellent. Great location. Excellent restaurant as well...try chargrilled oystersGenuine Hotels.com guest review
"Not really 5 star quality throughout..."
The location and relative price drove our decision to stay here. The rooms themselves don't match up to the condition and cleanliness of the lobby. Ours had chipping paint on the walls and a large red stain on the carpet. Our bellman told us the building itself was converted from an old parking garage. Felt like it... Don't let that stop you if your […] intent is to be close to the French Quarter at a good price. It's just steps away from Bourbon Street. Read moreGenuine Hotels.com guest review
"Great value and location"
I found the hotel experience much better than some of the reviews I had read earlier. The hotel was a great value with the Hotel.com pricing. The location is perfect on Canal at Bourbon, with easy access to the street cars. The lobby is lovely though somewhat crowded with a full occupancy of the 600 rooms. The staff were all friendly and attentive. […] The only real complaint was the key lock system that was pretty temperamental for our room. I found the room decor very pleasant and soothing. The beds were comfortable. They do charge for wifi, but give it out complimentary for members of the hotels rewards program which is offered at no cost but you do need to sign up on the hotel's website. I would recommend this hotel, especially for the very good price on this site. Read moreGenuine Hotels.com guest review
Everything was great.Genuine Hotels.com guest review
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