"good spot outdated room"
Good location but room is outdated.. and for the price and spot that it's locatedlGenuine Hotels.com guest review
There for Mardi Gras weekend, have absolutely no complaints about this hotel.Genuine Hotels.com guest review
"could have been better"
When I walked in my room smelled of smoke. Had to take key card to front desk 3 times to redo. Bellmen and staff did great!!!! would have liked to know that they closed the street had to walk 6 blocks to hotel.Genuine Hotels.com guest review
Every thing was amazing and satisfying.Genuine Hotels.com guest review
Great place, right on bourbon street. Lame that there bar closes at 11 though.Genuine Hotels.com guest review
"Location is very good"
Location is very good. I think 2nd floor terrace is the best place to watch the Mardi Gras parades.Genuine Hotels.com guest review
"Wonderful hotel with a few hiccups"
Shuttle service and hotel luggage staff were on different pages. No syncing of shuttles and refusals to take our bags after waiting for an hour when we were told he was at the corner to com get our bags. Our toilet overflowed but maintenance and housekeeper were wonderful about the ssituation. Hotel lobby was always beautifully clean even with hundreds […] of people coming and going. Read moreGenuine Hotels.com guest review
"Mardi Gras Slendor"
This property is our absolute favorite in NOLA, especially during Mardi Gras. Always our # 1 choice!!Genuine Hotels.com guest review
"Best Mardi Gras hotel"
Great service and very nice rooms. Right next to Bourbon St and restaurants.Genuine Hotels.com guest review
"Mardi Gras Stay"
The hotel is in a great location on the corner of major French Quarter street of Canal, literally steps away from Bourbon St. Huge thumbs up for the hotel staff, even during the height of Mardi Gras, they were friendly, courteous & very efficient. For those of us that arrived prior to normal check in time, they stored our luggage in a secured room & […] let us preregister, so we could go out front to watch one of the many parades & then called us when our room was ready..which was still before the normal 3pm. For the added security of their guests, they gave each a wristband to identify who belonged in the hotel & had 24hr security in the front entrance. The room was clean & comfortable...not that we spent much time there! Would highly recommend this hotel if you want to have access to all facets of the French Quarter without being directly in the middle of the all night Bourbon Street activity. PS. Bartender made an awesome Bloody Mary.. Read moreGenuine Hotels.com guest review
"Mediocre, better options available"
very mediocre hotel. rooms not in great condition for the price. don't think i would stay there again.Genuine Hotels.com guest review
Response by Astor Crowne Plaza New Orleans We are truly sorry to know that we fell short of your expectations. I hope you will give us a second chance to show you why we have so many wonderful reviews on Hotels.com.
"2 star place at best"
I am appalled at the rating this hotel has since my experience was 2-stars at best and makes me wonder how often Crowne Plaza reviews its locations to make sure they are up to par. Without excessive details, I will sum up the experience as follows since I think you will get the picture--cockroaches, clogged toilet, A/C not working, trash and hair on […] the floor in the bathroom under the vanity that were there when we came and still there 3 days later when we left. All of that and never any type of apology or anything from the staff, except for disinterest, when this was shared. The only aspect that was as I expected was that it was a good location for French Quarter attractions. Read moreGenuine Hotels.com guest review
Response by Astor Crowne Plaza New Orleans Thank you very much for your review. Please know that we are truly sorry to hear about the experience you described. Your comments will be shared with our Director of Operations to address. We hope you will give us a chance to better service you on your next visit to New Orleans.
"Astor Crowne Plaza - Great little place to stay"
The service staff was extremely knowledgeable and helpful. They hold your bags for you even after your stay, for free! (We tipped though on return.) I would definitely recommend the place. The hotel seems a little old - our tub had some broken porcelain and the door was warped and hard to close, but it fit our need.Genuine Hotels.com guest review
"Great place to stay for Mardi Gras!"
Amazing place to stay for Mardi Gras! Right in the middle of everything and very clean hotel! The only thing is they give you a wrist band to enter and exit the hotel, so you cannot bring guests who are not staying with you, without paying but that was nice to not have the hotel overrun with people not staying there. Also a balcony to watch the parade […] on canal street! Awesome!!! Read moreGenuine Hotels.com guest review
Perfect location for both bars and paradesGenuine Hotels.com guest review
"Do not go here during Mardi Gras!"
I think this hotel would be much better If I hadn't been there during Mardi Gras. But, with Mardi Gras being a huge event that happens every single year you would think they would be much more prepared. Getting in and out of the hotel became a nightmare. The valet parking service became a do it yourself parking with the parking lot being about 2 miles […] away. They only ran one shuttle bus back and forth which with traffic took about an hour to make one trip. More valet drivers should have been brought in or hired to manage the volume of cars coming in and out on such a big weekend. Two drivers is certainly not enough. The parking price stayed the same and was not discounted even though it wasn't truely valet. The rooms are very ordinary with nothing special at all. I was expecting much better for the price. The only highlight of the hotel is the restaurant down stairs. It was really good. So overall for the price I was very disappointed in the hotel considering it was a Crowne Plaza hotel. Read moreGenuine Hotels.com guest review
Response by Astor Crowne Plaza New Orleans Thank you very much for your informative comments. We are in a prime downtown location and due to Mardi Gras the streets surrounding the hotel were naturally more congested than normal. Please know that our valet staff did its absolute best to accommodate everyone during this very busy special event. Nonetheless, I am forwarding your comments on to our Director of Operations regarding what you considered insufficient valet staffing. I certainly hope you will return so that we can better deliver on service during a less hectic time.
"Mini vacay with my love"
Very nice hotel. Located on Bourbon. This hotel is walking distance from everything. No complaints other than the bums hanging around out front.Genuine Hotels.com guest review
"Great location bad service"
Great location! The cleaning staff didn't clean our room two out of four nights.Genuine Hotels.com guest review
Response by Astor Crowne Plaza New Orleans We very much appreciate your comments and are very disturbed to hear about the lack of cleaning to your room. I do hope that you immediately notified the Front Desk so that this problem would be addressed. I am also notifying the Housekeeping Director to investigate. We do hope that you will return so you can experience why we get so many great reviews on Hotels.com.
"Great place for a few nights on Bourbon!!"
We had a beautiful corner room facing both Canal and Bourbon, the staff upon finding out it was my husband's 60th birthday updated us to an Executive Suite!!! Points with me!!!! Rooms are in need of updated curtains, several of ours didn't work properly, other than that and the abundance of construction in and around, our visit was perfect!!Genuine Hotels.com guest review
housekeeping was not best and would ignore the DO NOT DISTURB SIGNGenuine Hotels.com guest review
"Great Place, Nawlin's time..."
Everything was fine, and the neighborhood was great, with the exception of a lost jacket, which no one turned in.Genuine Hotels.com guest review
"Comfortable room, great location"
The hotel staff was very friendly and helpful. The room was clean, and the bed was comfortable. The location was great, we were able to walk pretty much everywhere. Its right on the corner of Bourbon St. I would stay here again and recommend it to friends.Genuine Hotels.com guest review
Very nice hotel.Genuine Hotels.com guest review
"One night stay"
The hotel was great and in a perfect location. However, parking was expensive.Genuine Hotels.com guest review
this is a very old hotel but clean and service was good big problem is parking to much to park car overnight you will go broke.Genuine Expedia guest review
Response by Astor Crowne Plaza New Orleans Dear Joe, Thank you for taking some time to provide feedback from your recent stay with us. I’m sorry to hear that parking was an issue for you. Similar to all the local downtown hotels, there is a fee for parking your vehicle. I apologize that this was not made clear to you in advanced. I’m glad to hear you enjoyed our clean and well-serviced hotel and I do hope you’ll come back and visit us soon. Thank you.
Was unclear which hotel it was because of the ASTON banners all around. Nowhere on my paperwork was the name, ASTON. I was nervous when the gentleman approached my car only to find out he was the valet. He wasn't wearing any identifying uniform that I could see in the dark.Genuine Expedia guest review
"visit NOLA !!!"
Comfortable room. Great location to catch trolley and walk Bourbon Street. I'll be back!!Genuine Hotels.com guest review
"L AND L"
COULD NOT HAVE BEEN MORE PLEASED.. MY FIRST TRIP TO N.O.. GREAT LOCATION. WALKING INTO THE LOBBY IT LOOKS LIKE A PALACE.. EVERYONE WAS SO PROFESSIONAL AND EXTREMELY HELPFUL.. THE ROOM WAS FANTASTIC.. WE STAYED ON THE 12TH FLOOR AND APPRECIATED THE HALL SIGNS TO RESPECT ONE ANOTHER WITH QUIET.. IT WAS VERY ENJOYABLE.. THE ONLY THING WAS THE PARKING.. […] A BIT EXPENSIVE, BUT WE HAD PIECE OF MIND THAT WE WERE IN A SAFE GARAGE.. THANKS FOR A NICE VACATION! Read moreGenuine Hotels.com guest review
"Astor Crowne Plaza New Orleans"
Location was central to everything I wanted to do. Receptionist very helpful and polite. Room was adequate in size and clean. Bathroom was more of a 3-star than a 4-star. Counter space was very limited. Had to ask for shampoo, soap, etc. Also had to ask for the room to be cleaned the next day, even though we had been out for more than eight hours. Valets […] were very nice, but parking prices were expensive. Read moreGenuine Expedia guest review
Response by Astor Crowne Plaza New Orleans Dear BL, Thank you for taking the time to let us know how your recent stay went. I’m sorry to hear the bathroom was not to your liking and that our housekeeping staff was not attentive to your room. I will be letting the Housekeeping Manager know about your concerns so we can rectify in the future. I am glad to hear the receptionist was helpful and that you loved our location and valet attendants. We do strive to provide a hospitable service to all who come visit. We hope to see you again in the near future! Thanks again.
"Nice Hotel on the corner of Bourbon and Canal"
We had a conference at the hotel and it was very convenient and handy. The restaurant Bourbon House is attached to the hotel and it was amazing...Genuine Expedia guest review
"French quarter stay"
Good location if you want to stay in the French Quarter - easy to get to many major sights. Rooms were comfortable if a little dated. Mostly quiet too.Genuine Hotels.com guest review
"Perfect location in need of update"
Great location and clean relatively quiet place to stay. Older bathrooms and seemingly overwhelmed--but nice--staff keeps it from being as good wait should be.Genuine Expedia guest review
"Great location - would stay again"
Location of the hotel was awesome. The only bad thing about the location is the homeless that hang out right in front of hotel. They weren't bothersome just annoying. Hotel staff were very nice. Would definitely stay here again.Genuine Hotels.com guest review
"Nice hotel in the French Quarter"
Enjoyed our stay . Everyone was friendly except for 2 out of 3 people at the check in deskGenuine Expedia guest review
"Staff are terrific! Great location!"
Our room was quiet and comfortable. Good location, central to lots of activities. Room wasn't very clean. Not dirty, but quite worn furniture, linens, etc. lovely lobby and nice small hotel bar. Best asset are the staff! Very different from my last stay. Locked out of our room several times with keys not working. Clearly a lock problem that went unresolved […] until we made several complaints. Read moreGenuine Expedia guest review
Response by Astor Crowne Plaza New Orleans Dear Cls, Thank you for writing to us regarding your recent stay. I’m sorry to hear the room was not as clean as it could have been and the furniture appeared to be showing some wear. I have notified our Housekeeping Manager to ensure we properly check rooms before guests check in and let the Director of Operations know of your concerns on the furniture. I am very glad to hear this stay was much more enjoyable for you and that the staff was more than attentive and friendly. We do hope to see you again on your next trip to New Orleans! Thank you.
Beautiful hotel with marble floor, quality wood work, and rustic brick. Great location close to Bourbon Street, Convention Center, and Casino. Hotel staff was helpful and pleasant. I have a great view of canal street. I did not hear the trolleys or any other street noise. Great amenities including free computer use, work out room and pool. I will stay […] here again the next time I come into town. Read moreGenuine Expedia guest review
I only stayed for one night and was mostly out of the room. They let me check in early which was wonderful and staff was really accommodating.Genuine Hotels.com guest review
"Worst hotel stay ever! Cheap pillows, no AC"
AC was in entire time, and never got colder than 70; although it felt more like 74. Could not sleep as the room was too warm, and pillows were cheap 100% polyester. Will never stay there again.Genuine Hotels.com guest review
Response by Astor Crowne Plaza New Orleans Thank you for taking time to post your review. Please know that our utmost concern is the comfort and satisfaction of our guests. I am so very sorry that your stay was unpleasant. Our Engineering and Front Office staff would have been happy to check your AC unit or to move you to another room if you still were not satisfied. Again, I am very sorry about your experience and do hope you will give us another opportunity to better meet your needs.
Everyone was very friendly, room was clean, everything worked in the room.Genuine Expedia guest review
"A cultural, elegant getaway"
Beautiful historic place to stay and feel comfortable. Location was ideal, one block away from the liveliness of Bourbon street, or one block from the elegant Royal street rich in culture and Cuisine. The hotel was majestic and memorable.Genuine Hotels.com guest review
"Almost 4 star bathroom"
The staff was great. The room was great with the exception of the bath tub. When I rent a 4 star hotel, I do not expect to find the enamel paint worn off areas of the bath tub. It really diminishes the over all look and feel of the room.Genuine Hotels.com guest review
Response by Astor Crowne Plaza New Orleans We very much appreciate your review and for recognizing our great staff. We are very sorry your bathroom was not up to 4-star standards. The hotel does have upgrades planned and we do hope you will return to see our improvements.
"great location that's about it"
Walls are too thin you can hear neighbors toilet flush and water running.Genuine Hotels.com guest review
"Romantic weekend in NOLA"
The location was fabulous! There were lots of great restaurants nearby, and we were able to get to attractions easily. The staff was very helpful and friendly, and the room was clean and fresh. I'd definitely go back again!Genuine Hotels.com guest review
"Astor in New Orleans"
For an older hotel in a city where things can be very hit or miss we felt that The Astor was in good shape and did a great job. We had a very good experience. The king bed was very comfortable (that is rare) and the staff was excellent.Genuine Expedia guest review
"Stay in Jan. 2015"
Good location for many of the things we were interested in. Close to the French Quarter and public transportation.Genuine Hotels.com guest review
"Ok Stay Over All"
The check in was crazy because of the valet parking. Had to wait on Canal street with all the traffic for someone to come get vehicle. The lavatory in the room was stopped up. Someone had to come and plumb it at 11 p.m. at night. Everything else was pretty much to be expected. They did have a balcony on the second floor over looking Bourbon Street which […] was neat. Read moreGenuine Hotels.com guest review
Response by Astor Crowne Plaza New Orleans Thank you for posting your comments. Our great location sometimes presents a challenge for our valet staff when surrounding streets are congested. I am sorry to hear about your plumbing issue, but I can assure you Engineering responded as quickly as possible. I am glad you got an opportunity to view Bourbon street from our awesome balcony.
"Enjoying NOLA for a few days."
Took a few days after a cruise to enjoy NOLA. Location, price, service and cleanliness were the best. Staff were even accomodating about late check-out. Room service was a little pricey but prompt.Genuine Hotels.com guest review
"Really good hotel at an exceptional value."
Conveniently located, very moderately priced compared to other hotels when I booked. Clean, safe, well staffed.Genuine Hotels.com guest review
It was a very pleasant stay. We loved location and the comfortableness of the room. The location is unbeatable and staffs were very courteous. We only wished there was an extra blanket and refrigerator in each room .Genuine Hotels.com guest review
"Heat / AC room temperature problem in worn buildin"
New Orleans was experiencing a cold winter day with temperatures below 45. The antiquated heat/actually unit in the room did not work. Despite adjustments the room temperature did not rise. No extra blanket in the closet. Sleeping with socks and layers was not comfortable. I travel frequently and this was my first ac/heat problem in many, many years. […] The property is worn and it is showing. Read moreGenuine Hotels.com guest review
Response by Astor Crowne Plaza New Orleans We very much appreciate your comments. During your visit, the city was experiencing an unseasonably cold day. I am so sorry that the heat could not be adjusted to your satisfaction. Our Housekeeping Department would have happily provided you with extra blankets had they been made aware. I realize how uncomfortable you were and do hope you will return under better circumstances so that we can meet your every need.
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