First night front desk give us smoking room without asking. The entire 2nd floor smell and we could not sleep all night, we change the room next morning on 5th floor, tub and sink was clogged that should be checked before renting it to the guest. Front desk clerk were not friendly. Will never go to that place again.Genuine Hotels.com guest review
The room was great with the exception of not having the whirlpool bath that I paid for!!!Genuine Hotels.com guest review
"stay away from this hotel"
awful. the hotel is 1 mile away from the subway station. don't even attempt to walk from the hotel to the subway station because their is no residents in the neighborhood and if you get mugged, nobody will help you. the hotel is old and your next door neighbors live 10 feet below the ground. really across the street from the hotel is a cemetery. and […] the place is scary because the cemetery is not well maintained as well.. Read moreGenuine Hotels.com guest review
"old building needs upgrade maintenance"
staffs were very helpfulGenuine Hotels.com guest review
"Not what you think of with Best Western"
the room size is huge but the bathroom is ridiculously small. The hall ways smelled very bad. The rugs where very dirty and so old that the were worn out. Not the level of hotel associated with the Best Western brand. The city view was the immediate view of a local cemetery. Very displeased on the hotel for the price paid. Should be half the cost.Genuine Hotels.com guest review
"This place is to be avoided"
Needs massive amounts of updates. A/C must be run constantly to make it tolerable. Carpeting made me not want to walk on it barefoot.Genuine Hotels.com guest review
"Reasonable price for new York city"
Its a reasonable price for a ok hotel room. Nothing fancy. The Long island city location is alittle inconvenient if you like to be close to Manhattan. It takes about 35 minutes by subway with a few connections. Everything went well and we got the accommodations that we requested. This isn't always the case.Genuine Expedia guest review
"You get what you pay for!"
This hotel is ok for one night stay. It looks and feels worn out.The bed was so soft that it was like sleeping on a trampolin. It's quite a walk to the station, but ok. We chose this hotel because it was very affordable - and we knew that it was only a place to sleep for one night. Would not recommend it for a longer stay.Genuine Hotels.com guest review
Quiet, clean. Staff friendly and polite. Breakfast above average. Stayed on a Saturday night. Only awoken once by people entering their rooms on our floor, but they were inaudible once in their rooms. We did not use the free transport to train station. Cannot report if it leaves every thirty minutes, as promised.Genuine Expedia guest review
"Adequate - other BW in LIC on 21st far superior"
Staff was nice enough but inadvertently misleading about frequency of shuttle service. Internet was slow. Lobby and elevator reeked of tobacco. Location on wrong side of LIE - about 3/4-mile from nearest subway so one is dependent upon shuttle. Cemetery across street is highlight of neighborhood. Room itself was very comfortable and view was nice. Clean […] at check-in but maid ignored my request to clean at 11, then wanted to clean after I returned at 3. Again, not on purpose, her English just wasn't very good. Read moreGenuine Hotels.com guest review
"Good location for tourism"
Located at queens, near train station. But don´t worry, you don´t need to drive or walk to get there. The hotel will provide a free shuttle to and from the station from 6am to 10pm.. Even if you need the service after 10pm it will be just 10 dollars. Don´t expend money in a fancy hotel if you want to visit NY... You will expend only 6 or 7 hours sleeping […] in your room... Read moreGenuine Expedia guest review
"Nice stay, however....."
Nice and quiet stay. 10-15 minute walk from nearest train station, however there was a nearby bus stop and a free shuttle bus (last bus at 10:00pm). Didn't get to try the breakfast so cannot review the food. Lots of good eats that will deliver which was nice. I give it 3 stars only because ad said whirlpool and there was non in my room. :)Genuine Expedia guest review
"Horrible front desk"
I was able to book a room online with a king sized bed. When I get to the front desk, the rude personnel could not find my reservation. When they finally found it, I was informed that they only had a room with a full sized bed. I was further informed that it was a "take it or leave it" deal. In addition, I had to pay the rate of a room with a king sized […] bed! Never again!!! Read moreGenuine Hotels.com guest review
"Price location great.... need to update the beds"
Great stay.... beds a bit soft though. Need more solid frames and more springs. But not bad for the price. Easy to park at 7 subway line.Genuine Hotels.com guest review
"A bit far, but room was nice."
Wasn't in the room much, but it was bigger than expected and looked nice. It was clean and roomy. One thing though, the air conditioner didn't get cold and it was really hot at night ): It was also a long walk from the subway station. They offer a shuttle to/from the station, but it only runs until 10 pm.Genuine Hotels.com guest review
"Clean room, Great price"
How can so many people complain when this is one of the least expensive hotels in the area? If you want a 5 star stay, prepare to spend 5x as much. You get what you pay for; we got more than we expected for paying so little.Genuine Expedia guest review
"Best for the money"
Convenient location ample parking free breakfast is great ample selection. Rug had small burn but overlook because of everything elseGenuine Hotels.com guest review
"don't let the outside fool you"
I was pleasantly surprised. Great view of Manhattan from our room, very convenient to LIE and subway., free breakfast was good. No complaints at all.Genuine Hotels.com guest review
"Close to Manhattan"
I've stayed here once before a year ago and I liked the price, the cleanliness of the rooms and how close it is to the subway going to Manhattan. The hallways tend to have a hint of cigarette smoke, but the non-smoking rooms don't. The free car ride to and from the subway is a nice perk and the continental breakfast isn't too bad. The car service that […] the hotel uses has nothing but very friendly and courteous drivers. It has a bus route that runs right in front of it as well that you can easily take (in addition to a short walk) to get to the subway. Free WI-FI also. Read moreGenuine Hotels.com guest review
"Okay if you're on a budget and like walking"
I am in my early twenties, two years removed from college, and visited here with a buddy for the weekend to spend time in Manhattan. This hotel is a bit off the beaten track and is a 20-25 minute walk from the Purple Subway line that is only a 10-15 minute ride to get into Manhattan. The hotel advertised a shuttle to and from the line, but had strange […] restrictions - won't pick you up before you check in, won't drop you off after you check out, and limits you to one ride per day. I was at first worried about the safety of the location, but after talking with locals I felt better about the area. The rooms and bathroom were fairly clean, but not spotless or new by any means. All in all, for the price I saved money by not staying in Manhattan, but spent a lot of time traveling to and from the hotel. It was an okay stay, and I'd do it again with a buddy, but I'd probably spend the extra $50+ per night to stay closer to or in the city if I went with my girlfriend or someone like that. Hope this helped! Read moreGenuine Expedia guest review
"Stay was OK"
The neighborhood is a little bit scary and the hotel is across cemetery, you can also smell the cigarettes all over but the room is clean, the bed is very comfortable, there is breakfast in the morning with coffee and waffles. Overall- OK. It was our second time staying there because of the convenient location to Manhattan Ave in Brooklyn.Genuine Hotels.com guest review
"good 1 or 2 nighter"
would stay again, in commercial areaGenuine Hotels.com guest review
The hotel's location is very inconvenient, out on LIC, but to the hotel's credit they offer a car service to drop their guests off and pick them up later from the nearest subway station (approx half hour walk if you want to hoof it). The #7 train takes about 15 mins to Grand Central, so easy access to Manhattan. We found the day-time receptionist to […] be surly and unhelpful, but thankfully the night-shift replacement was always helpful and courteous. The hotel offers a breakfast of scrambled eggs, bagels, donuts etc within a short time-frame in a small dining area so it's always crowded and somewhat desperate. Our standard twin room was big and comfortable, which suited us as we had a lot of luggage and needed the extra space. Read moreGenuine Expedia guest review
"You get what You pay for"
Great location(near manhattan) .. Not clean, but if you are going there just to sleep it enough. Cheap price compared to other hotels!Genuine Hotels.com guest review
The room is a little bit small, but you get all you need for a fair inexpensive price. The location is perfect between queens and manhattan. Overall we were pleased to stay one night there.Genuine Hotels.com guest review
"A Big Disappointment"
The hotel appears to be a very old school building and it showed on the inside of the hotel from the lobby to the rooms. Every electrical outlet was lose, rugs were very old and the furniture loked like 2nd hand furniture. While watching television, I was forced to view Payment Advisory notices claiming that the Dish Network bill was overdue and when […] I spoke with the front desk they advised me that there was nothing that the could do about it. I don't know but What About Pay the Bill?!?!?!? Hot water pressure was week. I would not recommend this hotel to anyone. I got the impression that the owners also lived in the hotel because a couple of the housekeepers were always seen talking outside of one of the rooms on the first floor with the family inside of the room. I wish I would have realized that I would have had the opportunity to post pictures because I sure would have uploaded a bunch. Read moreGenuine Expedia guest review
"Very homey, Homey!"
We were very pleased with the room . It was spacious and clean. The fridge was very cold which was great. The room felt like we were at a Band B somewhere in the country. The breakfast spread was the best one yet offering real scrambled eggs and two waffle irons . Would look for this hotel the next time .Genuine Hotels.com guest review
"NY Trip from New Hampshire"
Very pleasant. Pleasant helpful staff. Decent Hotel & convenient to get to City. Nice breakfast as well. Will return. No overpriced super 5 star, but a nice deal to make frequent trips without getting typically gouged in NY.Genuine Hotels.com guest review
"close to everything"
I was over comfortiableGenuine Hotels.com guest review
"Get what you pay for"
I booked the room my fiances bday. The fee was great however I was told i'da have a jetted tub the bathtub stopper didnt even work so no romantic bubble bath. No cable channels on the ancient big back television. just to get away it wasnt bad i would suggest going over every detail before u book.Genuine Hotels.com guest review
Nothing was bad. The front desk guy was great and the staff was friendly.Genuine Hotels.com guest review
"Not bad at all."
It has a microwave and a mini refrigerator inside your room.They serve breakfast,They have a parking lot. The hotel is right next to the long island expressway. For the price it's great it has everything you'll need.Genuine Hotels.com guest review
Nice people running hotel, Breakfast was wonderful, Eggs and Bagels and fresh cofee and pancakes, the jaquezi was wonderful to relax, quiet , parking was good and Windy ,,,,,, right by nyc skyline, the value for the price was good,Genuine Hotels.com guest review
"Poor Costumer Service"
There were many negative aspects of the hotel. It was location in an old industrial park in Queens. It is a 10-minute walk to the subway station which in day time its okay but at night it’s a different story with safety. The hotel front desk staff did not know how to do their job and rude and not consumer friendly. When my friend and I were checking […] in the lady was still on her cell phone while she was checking us in. They have a shuttle service operated by limo service company and I was only there for one night and we missed the shuttle by a few minutes that took you to the subway stop. My friend and I ran to the subway station since needed to be in the city at a certain time. When we need a ride back to the hotel the front desk lady told us the company would be there in 10 minutes. It was a very cold and windy night and the shuttle never showed up and we called 15 minutes later and asked where it was the lady at the hotel was no help and actually started to argue. There were many calls placed every 5 minutes to see where the shuttle was and many times they never picked up. 30 minutes after were supposed to be picked up the front desk picked up and we were told "we have no control over the limo service its the holidays” We ended up taking an expensive cab ride back to the hotel. The next morning we were told we would not be eligible for a cab ride back to hotel since we were checking out later that day. I would not recommend this hotel to anyone visiting NYC. Read moreGenuine Hotels.com guest review
"Needs plumbing work!"
The bathtub didn't drain overnight after scalding my daughter. Heard another visitor complain about their bath area.Genuine Expedia guest review
"Too far. Bad front desk."
Some weird noise from the tv. Bad maintaince on the machine. Staffs at the front desk were horrible, kind of. The hotel is way too far away from anywhere!Genuine Expedia guest review
enjoyed staying in this hotel, it has large and comfortable rooms, free Wifi and tasty breakfasts.Genuine Expedia guest review
They would only give one towel at a time, and only stocked one set of towels in the room to begin with. This was a room with a king sized bed and jacuzzi. I had to call for towels 3 times in 24 hours.Genuine Expedia guest review
"Horrible location with fake shuttle service"
Horrible location for subway station. They advertize that there is a free shuttle to and from Subway station. First of all, it is not available if you don't sit and wait for 30 mins at least and then they won't drop you off after checking out, forget about pick up before you check in because in both circumstances you are not staying at the Hotel.Genuine Expedia guest review
"Reasonable price and ok all together"
Their 4-individual occupancy room has two double beds that were kind of smallish to fit two adults + two kids. Other than that the hotel is good for the price. It is 10 minute drive from Manhatan which is very convenient.Genuine Expedia guest review
I spend around two hundred days a year in hotels all ovwr the country and this is by far the worst one I've ever been in.Genuine Hotels.com guest review
Well kept upon entering the room smell fresh and clean. Loads of privacy very comfy. Only complains are Wifi wasn't great, maybe I was doing something wrong could upgrade on the television. Overall nice cozy getaway spot.Genuine Expedia guest review
It was dirty. The room and hall ways were dirty. The elevator was so slow.Genuine Hotels.com guest review
"Matbe good for businesmen or young school boys and"
Very old no maintenance lobby?dirty,restaurant for beakfast? horrible. The only thing I love were the people in the reception.Very helpfulGenuine Expedia guest review
) They lost the password to their Business Center, 2) Bathtub drain was broken and they wouldn't fix it, 3) my hair dryer was broken, 4) they don't have full sized pillows and the ones they have offer about as much support as a T-shirt, 5) They don't have comforters on the bed, just a single, extremely lightweight blanket-like thing, with a shawl spread […] over it for good measure. 6) Their elevator was calibrated wrong so it takes FOREVER and of course I was on the top floor. 7) They have no central air (or didn't turn it on) so I would be sweating by the time I got out of the building even when it was 59 degrees F outside! 8) They only have one elevator which is constantly being used by the maids with their carts, 9) Their free toothbrush was so flimsy the handle would bend 180 degrees when it was in my mouth. 10) Their free combs are too big for your pocket . 11) The maid won't touch anything without your leaving a note reading FOR MAID - that includes puddles of water in the bathroom and pillow cases on the floor. I honestly wondered if they even came some days even if I tipped them. 11) The light switch only turns on one little light and you have to go around and turn on about 4 other lights for the place not be dark. 12) If you call for a cab they will call the most expensive cab in town who will try to rip you off first thing (wanting $35 to go where others charge $20). Read moreGenuine Hotels.com guest review
"would stay there again."
Good deal for the money stayed in one of the end rooms it was very spacious. My sister in law stayed in a room in the middle of the hotel and it was small. I was very pleased with my room!Genuine Expedia guest review
When I arrived at 3:30 p.m., the desk manager was a bit rude and obnoxious. I booked the room in May as a smoking room and he acted like it was some big problem. He had us wait 1/2 hour before the room was cleaned up and even then, more or less ignored us. We had to ask him whether the room was ready instead of him informing us. Other than this, the […] hotel could stand a much bigger breakfast area as there were not enough seats for everyone and some had to stand. Read moreGenuine Hotels.com guest review
"Awkward Stay, close to Airport"
As soon as we entered the lobby we had to walk through a confrontation between 2 guests, a maid accused of stealing, and another maid translating for the maid who didn't speak English. It was a very awkward situation. Other than that incident that made us cautious of if our things were safe, the room was decent, but the location was kind of sketchy. […] I recommend only staying here at the least one night if you need a cheap hotel the night before you head to the LGA airport. Read moreGenuine Hotels.com guest review
Good price and conditions for a NY hotel, the walk to the subway is a little tedious but there are always cabs going by that you can flag down. Two females out and about in the city alone coming back at 2-3am and not once did we feel unsafe. There are cameras all around the building that the front desk can monitor. Yes there's a cemetary across the […] street but we didn't use that street walking at night so it didn't phase us. It's an older building so it's not 5 star immaculate but it doesn't smell horribly and it was clean. Every year we come to NYC for a weekend, we'd definitely consider staying at this hotel again. Read moreGenuine Expedia guest review
it was very nice,the room free breahfest and location to bus and subwayGenuine Hotels.com guest review
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