"Awesome for the price!"
Great amenities, quality service for the price!Genuine Hotels.com guest review
"A great place to stay"
This was a nice clean place to stay and I would stay there again. The staff was wonderful. The only thing that could have been better was a bigger sign stating where the hotel lobby is. We drove by it two times. Thanks.Genuine Hotels.com guest review
"Hopefully you won't need to speak with the office"
My family and I were very satisfied with the property, amenities and cleaniless of the facility and room. However, just before my check out I was involved in a verbal dispute with a representative from the office where I was treated in a rude, offensive and extremely unprofessional manner. My husband and I were checking out and my brother in law who […] came to visit us decided to rent a room last minute. 30 minutes before we checked out we were advised that my brother in law could stay in the same room. Housekeeping then came to make up the room and we recieved a call from the office; a very irate, rude and unprofessional employee who advised that we did not pay or prearrange for housekeeping and we could not be provided with made beds, fresh towels, etc. I attempted to explain to the representative that this was not an additional night for my party but rather a new reservation for my brother in law who needs the same clean room he would have been offered had he not been given our room. The representative did not allow me to finish my sentence before irately refusing to assist and yelling. Read moreGenuine Expedia guest review
"Reasonably priced, away from the action, mediocre"
The hotel was adequate. The room was sufficient, but nothing special. There were some very loud people on the floor above us and their noise made it difficult for us to sleep. The staff told us they were not renting from the resort so there was nothing they could do about it. It is old and very dated. The towels, bedding, furniture could use major […] updating. The internet in the unit was very slow. No dvd player in the room. Read moreGenuine Expedia guest review
"Badly in need of updating"
The hotel is adequate, but everything in it is old and needs replacing. It is very near the airport and you will hear the airplanes in and out all day. That said, it was ok for the price in prime time. Front desk was responsive and dealt with some of our maintenance issues, but others will take longer. Makes me wonder why housekeeping didn't notice […] the broken sliding screen door, broken toilet handle, damaged faucet in the kitchen. The pool was nice as was the hot tub, though both were small. The facility was rather far from Duval Street compared to most places, but was still just a few minutes from the madness. I wouldn't stay there again. Read moreGenuine Hotels.com guest review
"Away from the crowds"
I would stay there again. The price for the quality was very good.Genuine Hotels.com guest review
"Skeptical but became very satisfied"
The unit we stayed in was just fine. The furniture was a little dated and worn, but acceptable. Basically clean. Good location. Was perfect for our needs. We all felt safe and comfortable.Genuine Hotels.com guest review
"A nice place to stay"
This was my 3rd year at Sunrise Resort. The place has always been very pleasing, and we would go back for a 4th visit. I have never had a bad experience at the resort. It is close to the airport, but everything is close to the airport in Key West. The resort is peaseful at night and not alot of noise in the hallways.Genuine Expedia guest review
"Great condo style appartments"
A great condo (this is not a hotel). Two rooms, 2 baths, kitchen, clean, nice pool.Genuine Expedia guest review
Perfect set up for us and our friends with the two bedroom, two bath condo. However without a car we had to use taxis to go to anywhere. Still, it was just fine.Genuine Hotels.com guest review
Elevators reeked. Room dirty. Furniture old. Strong smell of disinfectant in room. Wifi very weak. Lobby closed and locked up at 8:00 pm,doesn't open until 9:00am. Price was relatively cheap, but really not worth the savings. Stay somewhere else!!Genuine Hotels.com guest review
"Do not book this property!"
The condo room, #305, was dirty, unkempt and needed major updating. The carpet had "ripples" and was dirty to the point that we did not take our shoes off. The ceramic tile was "grungy", the curtains were water damaged and frayed. The patio door was difficult to open and was noisy. Our experience was not good. We would never book there again. We had […] stayed at this building before in a unit that was in much better shape. Feel free to contact me. Read moreGenuine Expedia guest review
"Old Hotel, not updated."
The furniture is old and the tvs are outdated. The bedding is worn and old. The carpeting was torn and rumbled. The tile on the floors looked dirty, not scrubbed and clean.Genuine Expedia guest review
Great place for good price.Genuine Hotels.com guest review
"Great experience at Sunrise Suites Resort"
Our group of four was very comfortable and pleasantly surprised with the comfort of our accommodations. The beds were comfortable which is very important factor in traveling.Genuine Expedia guest review
"A real dump!"
Dirty room covered up with sickingly strong cleaner smell. Old and in need of remodeling.Genuine Hotels.com guest review
"Nice place but lacking a few kitchen essentials."
The condo was a nice size and the beds were pretty comfortable but, it lacked in kitchen supplies and the balcony was very tiny. There were no baking pans or pot holders! I don't think the maid mopped the floors before we came. We noticed our bare feet got dirty the first night. The pool was wonderful. But, the beach area was pretty small.Genuine Expedia guest review
"Not a 4 star hotel"
Room very out dated furniture in bad condition very hard beds bathroom tub l scratched up and one shower head was rusted. Would not recommend this hotelGenuine Hotels.com guest review
"GOOD FOR THE PRICE"
We arrived after the check in time (4:00-8:00), so reception was closed and it took us almost an hour to find the office because there are 4 resorts in the complex. Once we found the office and the keys taped to the door, it took us another 15 minutes to find our room. The room was accommodating but needed updating - outdated furniture and broken patio […] table top. Kitchen was very clean and convenient. This complex is at the opposite end of Duval Street, so you need to drive or rent bikes. It's what I expected for the price. The pool was green but the landscaping was well maintained. They are pet friendly, so I would recommend again. Read moreGenuine Hotels.com guest review
"Great for 5 people"
We were within easy driving distance to the trolley which we took to the historic district.We enjoyed fixing some of our meals in the complete kichen. The TV's were flat screen. Overall it was a great place to stay and we wouldn't hesitate to stay there again.Genuine Expedia guest review
"Worked for us."
The condo worked great for what we needed, four adults two competing in the Bone Island triathlons. The rooms could have been cleaner, the window frames were dirty when I opened them up. I found a hair tie under the dust ruffle, so it was not well vacuumed. The kitchen and the bathrooms were fine. There were no dish towels; kitchen utensils and plates […] were minimal, but sufficient. Pool and hot tub were nice. Staff were helpful. Would rent again. Read moreGenuine Expedia guest review
Clean and roomy. Great staff. Nice pool and Jacuzzi.Genuine Expedia guest review
The facility was OK, not great but not bad. Our room was worn across the board. Little things like drain plugs not there, TVs that did not work properly, and a fold away bed that was not usable. However none of these were show stoppers since we did not spend that much time there anyway. If we had planned to spend significant time in the room, it would […] not have been satisfactory. Staff was very friendly and accommodating. Facility is simply dated. Read moreGenuine Hotels.com guest review
condo rental - not a hotel stay. very clean and comfortable. full kitchen with a little coffee packet to use in the coffee maker each morning. great location if you want to be away from the bustle of old town when it's time to wind down.Genuine Hotels.com guest review
"Good Value - No hassles"
One Con. WIFI was so weak we couldn't use it. Everything else was great!Genuine Hotels.com guest review
Only there for one night, but exeeced our expectations.Genuine Expedia guest review
Very convenient for my stay, i will return. I like the comfort it offers.Genuine Expedia guest review
"every things was convient."
The stay was very nice, I would recommend Sunsrise Suites.Genuine Hotels.com guest review
"Spacious but not maintained"
We recently stayed for an overnight visit to Key West. We were traveling with another couple and decided to seek a two bedroom suite. The location was away from the downtown area but a quick 5 minute drive. The first impression of the property was that it was in a nice area, even the outside of the building looked nice. It didn't take long to realize […] that the inside of the property was poorly maintained. Walls were painted with different paints, baseboards were not cleaned, kitchen microwave and stove were greasy. The furniture was so old and outdated that we even hated to sit on it. The whole place just felt "dirty". It is too bad because it was nice to have a larger unit ( 2 bedrooms, 2 baths) but it was poorly maintained. Read moreGenuine Hotels.com guest review
No one at desk after 7 PM to assist with problems. At 2 AM when the floor around the toilet was wet - no one to assit with the problem. Reported it the next morning- they sent someone in to repair- he left the garbage all over plus the dirty towels he used to dry the area. No one around at 9:30 PM when all four room keys did not open our suite door […] and both emergengcy numbers said to call back between business hours of 7 to 7. Antique finish on furniture was a build up of dirt , more than furniture stain. Read moreGenuine Hotels.com guest review
Very nice unit with whatever you could want.Genuine Hotels.com guest review
"cheap stay at key west"
We booked this trip the day before and were happy to find something in our budget, it was the cheapest price out of all the hotels available for that weekend. The only thing it was a bit far from attractions so we had to drive out to downtown, etc everytime...no shuttle service. Otherwise it was a wonderful stay and clean, looked like a condo with 2 […] separate bedrooms and baths! Read moreGenuine Hotels.com guest review
after having fun on duval st. nothing better than the quietness at this hotel. small property in a very nice location. the staff was very polite and helpfull. everything very clean. i would go back for sure. two suites, kitchens living room & balcony. perfectGenuine Hotels.com guest review
"Great place for the family"
Great hotel for the whole family. There place was clean. Lots of space in the apartment for everyone.Genuine Expedia guest review
"More than I expected!"
The rooms were a good size 2 rooms 2 bathrooms all items needed in bathroom and kitchen. We slept 6 comfortably. Location was great! More than I expected for the price. Highly recommend if u are going in a group. Cheaper than renting 2 separate rooms anywhere in the keys!Genuine Hotels.com guest review
"Good hotel for price"
Good hotel for the price you pay.Genuine Hotels.com guest review
"Stay in Keys"
Hotel was not easy to find. Suit was nice had two good size bedrooms with own bathrooms. kitchen and Livingroom was nice too. Had a balcony with table and chairs. Bed was very bad hard, you can hear all your neighbors! the pool was full so we never got to use it. There was a fight outside of room that woke us all up! Room was over priced and to far […] away from duval street. We will stay closer next time in one of the private cottages we was. Read moreGenuine Hotels.com guest review
rooms and furniture very dated, not very clean. Would not stay there againGenuine Hotels.com guest review
"Pet lovers rejoice, this is your vacation place"
I was a little surprised that the hotel surroundings and inside our room was not nicer and more modern. I expected more for the money we paid. The fountain area needed to be cleaned, it is a very nice focal point, but couldn't enjoy it due to the dirtiness of it. However, being able to take your pet makes a huge difference and would bring any animal […] lover back. The bedrooms were a nice size and the beds are very comfortable. It is nice to have a full kitchen with a full sized refrigerator. We loved the balcony. It was absolutely wonderful to have 2 full bathrooms! We enjoyed the local restaurants. A & B Lobster House is a divine dream to eat at, fantastic food. It's pricey and you probably want to dress a little nicer than casual but it's worth it! We will definitely recommend this hotel to others. We enjoyed our stay and felt very comfortable. We had no security issues, no parking issues and the staff was helpful. This is a great hotel for anyone and everyone. You won't regret your stay here! Read moreGenuine Expedia guest review
I enjoyed my stay since everything was clean and comfortable, even the swimming pool and surrounding areas. The most important thing to me ia that it was quiet, I'm a nurse and love my quiet time. Thank you.Genuine Hotels.com guest review
"Far away from the happenings"
Far away from everything. Expect to spend money on taxis if you are flying in or coming by boat. Other than location it was ok. Very old facility, needs some renovation.Genuine Expedia guest review
"Worked for us"
Great place for my brother, his wife, myself and my wife. Nice well stocked full kitchen. The beds were good, pool was nice and the shop wasn't insanely over priced. It's a good place to hang your hat while you sleep. It wasn't nice enough to be one of those places you could spend the majority of your time at. Our wives were "just okay" with the cleanliness […] of the room, my brother and I had no complaints. My wife noticed a hint of smoke in the unit like it was a smoking unit years ago. The balcony was awesome even though the door wouldn't shut all the way, I spent an hour out there every night. The phone didn't work but since we all had cell phones I didn't even bother to tell them. For the price I'd stay here again. Read moreGenuine Hotels.com guest review
"OK place to stay overnight"
Minimal amenities, doorknob hole in bedroom wall. Having to go to the office and sign for extra pool towels was a pain ( and you can't leave them in the room). Artificial ponds either need to be kept up or allowed to dry up and plant grass. Pullout couch would be very uncomforatble for anyone much over the age of 8. Easy to get to. Clean pool. Very […] nice staff. This was our last night on the Keys after a stay further north. Airport access was a priority for us. Read moreGenuine Expedia guest review
Well when we checked we found out pool was closed on our last day! It was warm in the room. The bed in the master bedroom was broke and we called the next morning and they did. Not come to fix till night before we left. So sleeping was bad.Genuine Expedia guest review
We had a very good time , I recomend Sunrise Suite 100%,we enjoy our vacation to the maximunGenuine Hotels.com guest review
"Very clean, Quiet hotel"
This was my third trip to Key West and the first time we have stayed in something outside of a normal hotel. I have read several negative reviews of this hotel while booking and they almost turned me away to a different hotel. However, once checking in none of these were to be true and the hotel was kept up very nicely. If you are looking for a hotel […] with an ocean view this isn't the place for you because it is tucked in off the main road quite a bit. We had the view out the back facing the airport which was nice especially if you were to have little kids. At first we thought being so close to the airport was going to be a problem with noise but the hotel deadened the outside noise very well plus the plane jets always face the opposite direction. The only negative is its about 10 minutes from duval street but in my opinion its nice to be able to get away from all the craziness all the time. All in all this is a very nice hotel and we will be staying here from now on in the future. Read moreGenuine Expedia guest review
"good for it's price"
Hotels are just so expensive down in Key West, I think this is probably the best deal you can get down there. It's not very new, but still keep in a good condition. It's also close to other sight seeing locations.Genuine Hotels.com guest review
Although they said this was a non-smoking facility , guests smoking on the balcony in adjacent suites made the whole place smell like cigarette smoke. The place was not clean. There was a dried tortilla on our terrace. The stove top was broken. Location was fine and the size of the unit was good. It was just poorly maintained.Genuine Expedia guest review
The area was nice but the hotel needed some serious maintnanceGenuine Hotels.com guest review
I was a little leary to book here after reading some of the other reviews, however, they were all older and the newer reviews were quite positive. Maybe I just had a bad room, but I wont stay here again. I had a two bedroom, two bath condo. Wasnt top of the line, but suited what I needed for the weekend. However, starting on day one, started finding […] roaches...Some of the paint on the walls was rubbed off, where it looked as if furniture had once rubbed against it, and they reorganized without repainting. There was mold in the bathrooms. Very little dishes, and the kitchen was not very well equipped. It didnt even have a cookie sheet. If you're looking for a "cheap" place to stay with a kitchen, this does it. Maybe I just got a bad condo, but like I said, Im not going back there again. Ill go pay double at one of the nice hotels... Read moreGenuine Hotels.com guest review
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